WO2014134987A1 - Procédé de communication et appareil de communication intégrant des fonctions de messagerie instantanée et de communication par messagerie électronique - Google Patents

Procédé de communication et appareil de communication intégrant des fonctions de messagerie instantanée et de communication par messagerie électronique Download PDF

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Publication number
WO2014134987A1
WO2014134987A1 PCT/CN2014/071324 CN2014071324W WO2014134987A1 WO 2014134987 A1 WO2014134987 A1 WO 2014134987A1 CN 2014071324 W CN2014071324 W CN 2014071324W WO 2014134987 A1 WO2014134987 A1 WO 2014134987A1
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WO
WIPO (PCT)
Prior art keywords
message
instant messaging
recipient
communication
online
Prior art date
Application number
PCT/CN2014/071324
Other languages
English (en)
Chinese (zh)
Inventor
曹丽娟
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2014134987A1 publication Critical patent/WO2014134987A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services

Definitions

  • the present invention relates to the field of communications, and in particular to a communication method and related communication device that combines instant messaging and mailbox communication.
  • the instant communication tools support offline messages, and the messages in the offline state of the user are stored on the instant messaging server.
  • the offline storage pressure of the instant messaging server is increased because the message storage has a time limit.
  • the instant messaging server will discard the expired message. For the user, the message is lost, which reduces the reliability of message delivery during communication. For the user experience, the accuracy is greatly reduced.
  • the embodiment of the invention provides a communication method and a communication device for realizing instant messaging and mailbox communication, which can better solve the problem that the user cannot obtain the communication message in a timely and reliable manner when the user is offline, and the number of users increases and the instant message increases when the offline message increases. Server storage pressure issues.
  • a communication method for combining instant messaging and mailbox communication including:
  • the receiver receives the communication message from the sender and determines the reception by the receiver's login status. Whether the party is online;
  • the communication message is sent to the recipient as a mail.
  • the communication message is an instant messaging message, and after the instant messaging server receives the instant messaging message, if the receiving party is in an online state, the instant messaging message is directly sent to the receiving party, if When the receiver is offline, the instant messaging message is sent to the mail server, and after the receiver is online, the message is obtained.
  • the email process is used to obtain the instant messaging message stored on the mail server.
  • the communication message is a mail message
  • the mail server receives the mail message, if the receiving party is in an online state, sending the mail message to the instant messaging server through the mail interface, by the instant The communication server sends the mail message to the recipient.
  • the instant messaging server determines, by the receiving state of the receiving party, whether the receiving party is in an online state.
  • the mail server obtains, by using a mail interface of the mail server, information from the instant messaging server for confirming that the recipient is in an online state or an offline state.
  • a communication device that combines instant messaging and mailbox communication, including:
  • a message receiving module configured to receive a communication message from a sender
  • a judging module configured to determine, by the receiving state of the receiving party, whether the receiving party is in an online state
  • a message sending module configured to send the communication message to the receiving party in an instant communication manner when the receiving party is in an online state, and send the communication message as an email when the receiving party is in an offline state To the recipient.
  • the message receiving module and the message sending module are disposed in an instant messaging server, and when the communication message received by the message receiving module is an instant messaging message, if the receiving party When the online sending state is performed, the message sending module sends the instant messaging message directly to the receiving party. If the receiving party is in an offline state, the instant messaging message is sent to the mail server, and after the receiving party is online, the email is used. The process obtains the instant messaging message stored on the mail server.
  • the message receiving module and the message sending module are set in a mail server, and when the message received by the message receiving module is a mail message, if the receiver is in an online state, the message is The sending module sends the mail message to the instant messaging server via a mail interface, and the mail message is sent by the instant messaging server to the receiving party.
  • the determining module is disposed in the instant messaging server, and the mail server obtains information from the instant messaging server for confirming that the recipient is in an online state or an offline state through a mail interface of the mail server.
  • the communication message when the user is in an offline state, the communication message can be obtained in a timely and reliable manner, so that the communication between the users is more convenient and quick;
  • FIG. 1 is a flow chart of a communication method for synthesizing instant messaging and mailbox communication according to an embodiment of the present invention
  • FIG. 2 is a schematic diagram of a trend of a mail message to an instant messaging message in a contact online state according to an embodiment of the present invention
  • FIG. 3 is a schematic diagram of the mail content displayed on the chat page according to the embodiment of the present invention
  • FIG. 4 is a schematic diagram of the trend of the offline message being forwarded by the mail server in the offline state of the contact provided by the embodiment of the present invention
  • FIG. 5 is a schematic diagram of an offline message displayed on a chat page according to an embodiment of the present invention
  • FIG. 6 is a schematic structural diagram of a communication device for combining instant messaging and mailbox communication according to an embodiment of the present invention. Preferred embodiment of the invention
  • FIG. 1 is a flow chart of a communication method for synthesizing instant messaging and mailbox communication according to an embodiment of the present invention. As shown in FIG. 1, the method includes:
  • Step 101 Receive a communication message from the sender, and determine, by the login status of the receiver, whether the receiver is in an online state.
  • the instant messaging server determines, by the receiving party's login status, whether the receiving party is in an online state, and the mail server obtains, from the instant messaging server, information that the receiving party is in an online state or an offline state through the mail interface.
  • Step 102 If the recipient is in an online state, send the communication message to the receiver in an instant communication manner.
  • Step 103 If the recipient is in an offline state, send the communication message to the recipient in the form of a mail.
  • the communication message is an instant messaging message
  • the instant messaging server receives the instant messaging message, if the receiving party is in an online state, the instant messaging message is directly sent to the receiving party, if The recipient is offline, and the instant messaging message is sent to the mail server, so that after the recipient is online, the instant messaging message stored on the mail server is obtained by using the mailbox process.
  • the communication message is a mail message
  • the mail server receives the mail message, if the recipient is in an online state, the mail message is sent to the instant messaging server through the mail interface, so as to be The instant messaging server sends the mail message to the recipient.
  • Jon and Bill are enterprise employees.
  • the schematic diagram of sending instant messaging messages when they are online is shown in Figure 2.
  • Jon sends instant messaging to Bill through the enterprise collaboration client.
  • the process of messaging is as follows:
  • the instant messaging server directly delivers the instant messaging message to the receiving party's enterprise collaboration client.
  • the mail message is delivered to the instant messaging server through the mail interface
  • the instant messaging server sends the mail message to the enterprise collaboration client of the receiving party in the form of instant messaging.
  • the email message between the contact and the contact Jon is displayed on the chat page.
  • the content displayed on the chat page is the email header, and the solid line frame is clicked.
  • the contents of the mail body can be displayed, and the chat page is shown in FIG.
  • Jon sends an instant messaging message to the instant messaging server through the enterprise collaboration client; 2. if the instant messaging server determines that the current meter is offline, the instant messaging message is sent to the mail server;
  • Bill's enterprise collaboration client displays the instant messaging message on the chat page in chronological order.
  • Offline messages when Bill is offline, instant messaging messages sent by Jon are forwarded through the mail server.
  • the actual presentation mode is the same as that of ordinary peer-to-peer messages.
  • the implementation of background forwarding messages is transparent to users. When the user is not online, the contact (Jon) sends an offline message, as shown in the solid line area of Figure 5.
  • the instant messaging server does not need to implement offline message storage, and the offline message is forwarded by mail to increase the reliability of message delivery, and, for files, pictures, videos, Files such as videos are no longer dependent on the other party to be sent online.
  • the instant messaging messages sent by email are displayed in chronological order in the form of historical chat records. As with ordinary peer-to-peer chat records, the user does not feel the difference in usage caused by chat logs.
  • the embodiment of the invention further provides a communication device combining instant messaging and mailbox communication, wherein the communication device basically does not modify the existing mail server and the instant messaging server structure, and places the main processing mechanism on the client side. It is carried out by modifying the way in which the instant messaging messages of the mail message and the instant messaging tool are peer-to-peer, and effectively combining the two functions.
  • the communication device includes:
  • a message receiving module 601, configured to receive a communication message from a sender
  • the determining module 602 is configured to determine, by the receiving state of the receiving party, whether the receiving party is in an online state
  • a message sending module 603 configured to send the communication message to the receiving party in an instant communication manner when the receiving party is in an online state, and when the receiving party is in an offline state, the communication message is in the form of an email Send to the recipient.
  • the message receiving module 601 and the message sending module 603 are disposed in an instant messaging server, and when the communication message received by the message receiving module is an instant messaging message, if the receiving party is online The message sending module 603 sends the instant messaging message straight And sending to the receiving party, if the receiving party is offline, sending the instant messaging message to the mail server, so that after the receiving party is online, the instant messaging message stored on the mail server is obtained by using the mailbox process.
  • the message receiving module 601 and the message sending module 603 are disposed in a mail server, and when the communication message received by the message receiving module is a mail message, if the receiving party is in an online state, the The message sending module 603 sends the mail message to the instant messaging server via the mail interface, so that the mail message is sent by the instant messaging server to the recipient.
  • the determining module 602 is disposed at the instant messaging server, and the mail server obtains information from the instant messaging server for confirming that the recipient is in an online state or an offline state through its mail interface.
  • the embodiments of the present invention can be applied to an enterprise instant messaging (EIM) office system.
  • EIM enterprise instant messaging
  • a user can perform two or more people through a terminal device with instant communication installed.
  • Real-time communication and communication including instant messaging, email, voice, video, etc.
  • communication as the core, enterprise management as the foundation, and business collaboration as the application, we can realize the "anytime, anywhere, and portable" communication, "manageable, controllable, and visual" management.
  • the embodiments of the present invention can enable enterprise employees to improve work efficiency, enable teams and information workers to communicate more efficiently, and play a vital role in production efficiency and management quality.
  • the embodiment of the present invention can obtain the communication message in a timely and reliable manner when the user is in an offline state, so that the communication between the users is more convenient and quicker; and the embodiment of the present invention solves the problem of the instant messaging server when the number of users increases and the number of offline messages increases. Storage pressure issues.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

Dans ses modes de réalisation, la présente invention se rapporte à un procédé de communication et à un appareil de communication intégrant des fonctions de messagerie instantanée et de communication par messagerie électronique. Le procédé de communication selon l'invention consiste : à recevoir un message de communication d'un module de transmission, et à déterminer si un module de réception se trouve, ou non, dans un statut en ligne, sur la base d'un statut de connexion du module de réception ; si le module de réception se trouve dans le statut en ligne, à envoyer le message de communication au module de réception selon un mode de messagerie instantanée ; et, si le module de réception se trouve dans le statut hors ligne, à envoyer le message de communication au module de réception selon un mode de communication par messagerie électronique.
PCT/CN2014/071324 2013-03-07 2014-01-24 Procédé de communication et appareil de communication intégrant des fonctions de messagerie instantanée et de communication par messagerie électronique WO2014134987A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201310073608.2A CN103179023B (zh) 2013-03-07 2013-03-07 一种融合即时通讯和邮箱通讯的通讯方法及通讯装置
CN201310073608.2 2013-03-07

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WO2014134987A1 true WO2014134987A1 (fr) 2014-09-12

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CN (1) CN103179023B (fr)
WO (1) WO2014134987A1 (fr)

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CN103179023B (zh) * 2013-03-07 2019-01-04 中兴通讯股份有限公司 一种融合即时通讯和邮箱通讯的通讯方法及通讯装置
CN106161201B (zh) * 2015-04-27 2019-12-13 中国移动通信集团公司 一种以邮箱账号为标识参与群聊的方法、设备及系统
CN104917995A (zh) * 2015-06-04 2015-09-16 小米科技有限责任公司 离线视频通讯的实现方法及装置
CN110572312B (zh) * 2016-03-28 2022-06-28 阿里巴巴集团控股有限公司 即时通讯应用的邮件发送及提示方法、装置
CN111756617A (zh) * 2020-05-15 2020-10-09 广东理工学院 一种融合即时通讯和邮箱通讯的通讯方法及通讯装置

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CN101588290A (zh) * 2008-05-19 2009-11-25 北京亿企通信息技术有限公司 一种利用即时通信客户端提醒用户查阅电子邮件的方法
CN101594318A (zh) * 2009-06-15 2009-12-02 中兴通讯股份有限公司 一种实现邮件和即时消息互通的方法和系统
CN102185801A (zh) * 2011-05-19 2011-09-14 深圳市蓝凌软件股份有限公司 一种即时通讯中的信息处理方法和即时通讯工具
CN103179023A (zh) * 2013-03-07 2013-06-26 中兴通讯股份有限公司 一种融合即时通讯和邮箱通讯的通讯方法及通讯装置

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CN101072189B (zh) * 2006-05-10 2010-08-04 华为技术有限公司 互通服务器、即时消息与移动电子邮件互通系统及方法

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CN101188578A (zh) * 2007-12-29 2008-05-28 腾讯科技（深圳）有限公司 组群邮件/消息转换装置及方法、和组群信息交互系统
CN101588290A (zh) * 2008-05-19 2009-11-25 北京亿企通信息技术有限公司 一种利用即时通信客户端提醒用户查阅电子邮件的方法
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