WO2014037038A1 - Aide instantanée - Google Patents

Aide instantanée Download PDF

Info

Publication number
WO2014037038A1
WO2014037038A1 PCT/EP2012/067345 EP2012067345W WO2014037038A1 WO 2014037038 A1 WO2014037038 A1 WO 2014037038A1 EP 2012067345 W EP2012067345 W EP 2012067345W WO 2014037038 A1 WO2014037038 A1 WO 2014037038A1
Authority
WO
WIPO (PCT)
Prior art keywords
patient
medical
smartphone
language
mobile phone
Prior art date
Application number
PCT/EP2012/067345
Other languages
English (en)
Inventor
Lothar HERGARTEN
Original Assignee
G.A.D. Global Assistance And Development Corporation Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by G.A.D. Global Assistance And Development Corporation Gmbh filed Critical G.A.D. Global Assistance And Development Corporation Gmbh
Priority to PCT/EP2012/067345 priority Critical patent/WO2014037038A1/fr
Publication of WO2014037038A1 publication Critical patent/WO2014037038A1/fr

Links

Classifications

    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/63—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for local operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H20/00—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
    • G16H20/10—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance relating to drugs or medications, e.g. for ensuring correct administration to patients
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
    • G16H10/65—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records stored on portable record carriers, e.g. on smartcards, RFID tags or CD
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Definitions

  • the invention relates to a method for providing a medical instant aid or emergency service, and in particular to a method for providing an optimized, centrally controlled instant aid service which offers to the patient the best possible medical care or treatment depending on his/her current location.
  • An overall concept for solving such problems i.e. in particular a method for saving the life and for the best possible medical treatment all over the world should be a heartfelt concern to any person, at least in case he has passed a certain age.
  • the physician(s) of the patient/customer provide(s) the patient's current records including the current drug status to a central database to be managed, e.g., by the company.
  • the physician(s) of the customer enter(s) the corresponding data in the local language into the system, either via e-mail or in an alternative electronic manner like web portals, remote login, etc.
  • the drug status is conveniently stored and later output separately.
  • the patient's records are stored in a widely used language, e.g. in English, subsequently named Main Language.
  • Main Language As far as the patient's records are not worded in the Main Language, they are translated into said Main Language by translators or language interpreters working in the medical field (at the request of the customer).
  • the centrally managed data are regularly retrieved via the Internet and stored in the customer's smartphone, which is configured for this specific purpose, e.g. via an App, so that these data are always available on the smartphone.
  • the customer's smartphone has GPS or any other satellite-controlled positioning system and Internet positioning, which can already be retrieved by the Instant-Aid-Centre by means of the technology available today.
  • the smartphone transmits the current GPS position.
  • the smartphone/app is configured such that in response to a personal short code or other entries (see below), the centre, e.g. in the present case the respective company, is called in case of a medical emergency.
  • the smartphone is further/alternatively programmed such that the emergency call to the centre is also triggered if the customer touches the touch screen of the smartphone simultaneously with some fingers, spreads them or moves them together, or makes a defined gesture or movement that is recognized by the smartphone.
  • an - already existing - SOS wristband which, in response to a specific entry command (see below), triggers the emergency call in the smartphone via Bluetooth ("simvalley").
  • the patient's data and records are automatically accessed in a computer in the centre once the customer calls, e.g. by means of an emergency call. Furthermore, once the position has been recognized, the current position coordinates of the customer are accessed in the computer. The position data of the customer are then automatically projected to a world map screen that is based on different world maps (e.g. Google Earth, Google Maps, etc.) so that the current position of the customer/patient can be visualized to the medical case manager and the transport manager.
  • the display of the smartphone shows - as a standard (in the idle or stand-by mode) - the demand "Click here in an emergency". Clicking leads to the emergency menu which contains relevant information, behaviour orders, links etc. for third persons that are present or arrive in case of an emergency.
  • the display is permanently, e.g. weakly, illuminated so that third persons can actually see the order in case of an emergency.
  • the customer also wears at an easily accessible place of the body, e.g. at a necklace, a small box, e.g. amulet, with the inscription "Open in an emergency".
  • the box contains a replaceable sheet with the order (in the Main Language and the language of the relevant country) to dial a short code on the smartpone or in any other manner in case of a medical emergency in order to call the centre - if the patient is no longer able to do this himself/herself - and to then follow the opening emergency menu.
  • the emergency menu is opened in the Main Language or the language of the relevant country if third persons touch the "Click here in an emergency" button on the display of the smartphone; said local language is recognized or assigned on the basis of the network identification or the GPS/Internet positioning by means of a program.
  • the "Home Page" of the menu shows the order "Click here in an emergency” in the Main Language and the determined local language.
  • the display additionally blinks as soon as the customer/patient has triggered the emergency call in order to attract the attention of present or arriving third persons if the patient becomes unconscious after having made the emergency call.
  • the smartphone further includes - also for the case that the patient becomes unconscious or incapable of action after having made the emergency call - voice files in the Main Language and the local language as recognized by the network identification or the GPS/Internet positioning. These voice files are then output as follows or in a similar wording via the loudspeaker of the smartphone to present or arriving third persons alternately in the Main Language and the local language: "This is an emergency - please click the emergency menu on the owner's smartphone! In order not to disturb the emergency call, this announcement is deactivated as long as there is a phone connection between the customer and the centre/the medical case manager. It is deactivated when the emergency menu is opened.
  • the speech announcement and the blinking of the display of the smartphone remain activated after the patient has made the emergency call.
  • third persons can operate with the menu if the patient becomes unconscious or incapable of action after having made the emergency call.
  • the patient can stop the output of the voice file himself/herself if he/she is capable thereof. If, in response to the emergency short code, a connection is established but the patient is not capable of communicating with the medical case manager, the case manager stops the call, and the blinking menu and the voice file are activated on the smartphone, which is caused by the stopped telephone call.
  • third persons If the patient is found by third persons before having been able to make the emergency call, these third persons are requested by the inscription "Open in an emergency" of the amulet which is worn by the patient at an easily accessible body position as well as by the sheet therein to dial the emergency code on the smartphone and to press the "Click here in an emergency” button and follow the opening menu.
  • the patient wears his/her smartphone with a clip and outwardly facing display, which, as a standard, shows in permanently illuminated manner the command "Click here in an emergency", in an easily visible place (e.g. fixed by means of a clip before the breast pocket of a shirt), third persons can most probably also make the emergency call and open the menu even if the patient had not been able to make the emergency call himself/herself because of a restricted capability of action.
  • the further course of action can be controlled by the medical case manager via phone. If no valuable communication is possible because of language problems, the medical case manager stops the call and the emergency menu is again shown on the display in the Main Language and the local language.
  • the emergency menu comprises at least one of the following features:
  • buttons and links are, as a rule, marked in the Main Language and the local language of the country of the emergency,
  • the non-patient-specific parts of the menu are, like the emergency call button and the voice announcement "This is an emergency " in the Main Language and the local language, which is recognized either via the relevant country code or the GPS/Internet positioning. Since the corresponding text and voice files for all countries should not need too much storage capacities, it should not be problematic to store them on the smartphone. Alternatively, the smartphone retrieves/loads the corresponding data automatically from the centre when passing country or language borders, e.g. recognized on the basis of the country code or the GPS/Internet positioning.
  • the patient-specific parts of the emergency menu ("important underlying diseases, patient's records and current drug status with the indication of active ingredients") are worded in the Main Language and the home language of the customer/patient.
  • the case manager checks whether it is possible to provide a suitable emergency care to the patient at his/her current location and on short notice. If necessary, he asks for an emergency care on the basis of the data available in the data base of the centre, i.a. via emergency services. Based on the basic medical situation of the patient known to the case manager as well as based on the information received locally by the patient or present/arriving third persons via telephone, the case manager initiates immediate measures, if necessary even before the emergency service arrives, e.g. orders to present persons to administer specific drugs or other substances carried along by the patient, e.g. sugar, to apply a tourniquet to an extremity, to position the patient in a specific manner, etc.
  • immediate measures e.g. orders to present persons to administer specific drugs or other substances carried along by the patient, e.g. sugar, to apply a tourniquet to an extremity, to position the patient in a specific manner, etc.
  • the case manager decides to organize a rescue by means of a helicopter or to transport the patient in locally available means of transport.
  • the customer can decide in a contract that, in case he is unconscious, the case manger can contact at his/her own discretion, i.e. without any possibly time-consuming consultation of an emergency physician, a helicopter service if this seems to be necessary for reducing the risks.
  • specific bails or insurances must be realized in order to cover the costs.
  • the case manager takes care of the patient's further medical treatment - if possible together with the patient - so that the patient does not arrive "somewhere" but at the best possible medical institution in the vicinity, if necessary also farther away.
  • the case manager or a specific transport manager takes care of the logistics.
  • the medical case manager selects specialists and special hospitals for the specific medical problem of the patient and, if required, organizes conference telecommunication with them, if necessary by including the patient.
  • the suitable medical institution is selected - like the emergency service and the transportation service - from a data base which also shows the special fields of the respective medical institutions.
  • the data base can be organized relatively easily with the aid of the medical associations of the relevant countries and should guarantee that the patient can quickly receive an emergency treatment and then the best possible specialist treatment in the relevant medical field. Moreover, by means of the ranking of the countries, which can be searched in the Internet, a "best of data should be created for the individual medical fields, so that the best possible treatment of the patient can be guaranteed.
  • the stored world-wide medical institutions, like physicians, hospitals, etc., as well as the rescue institutions and the position of the patient are visualized in the centre on a world map screen by zooming into it.
  • the case manager already transmits via e-mail the current physician's/patient's reports, which are stored in the central data base, as well as the current drug status including the separately shown active ingredients to the emergency physician, if the latter has not already taken these reports and the drug status from the emergency menu. However, this information is transmitted at the latest to the attending physician or hospital or to the specialist(s). If it is not possible to transmit the data to the emergency physician via e-mail, the case manager selects, based on the diagnosis of the emergency physician, all relevant elements from the physician's reports and transmits them via telephone.
  • the case manager makes sure that the physician's reports and the current drug status are translated by a language translator from the pool of language translators into the language of the relevant country and transmitted to the relevant medical institutions taking care of the patient.
  • the case manager or a transport manager arranges for the patient's transport into his/her home country or another country in which the best possible medical treatment is guaranteed for the specific case.
  • the customer can grant to the company a bail so that the company can guarantee medical and other funding agencies that the necessary costs are paid and thus make sure that respective measures are taken.
  • the customer can alternatively procure insurance for specific services such as transportation by means of a helicopter also over relatively long distances and without previous confirmation by the attending (emergency) physician that such transportation is actually necessary.
  • an insurance concept is made with an insurance company.
  • the customer can also inform the company about his/her existing relevant insurances so that they can be entered into the data base.
  • the orders are placed only at the order of the customer - if a respective authorization is present - which, however, can complicate the handling of the orders.
  • the patient or his/her relatives then must arrange for an advance payment, if necessary.
  • the method provides for stepped authorizations that can be selected by the customer. To this end, a separate concept must be made. This also includes authorizations for directives and/or orders which are not directly of a medical nature, for example the use of a helicopter "on spec".
  • Figure 1 shows a scheme of the method according to the invention for providing the instant aid service.
  • Figure 1 shows a diagram in which the method for providing the instant aid service is briefly explained.
  • the control centre which comprises a central data base.
  • Both patien customer-specific data and non-customer-specific data are stored in the data base.
  • the customer-specific data can be divided into medical data and non-medical data.
  • the customer-specific data are currently updated by the customer himself/herself and by his/her physicians.
  • the non-customer-specific data comprise, i.a., first-aid or rescue institutions, physicians, hospitals and specialists as well as also patient transportation services, either world-wide or at least in the geographical areas in which the instant aid service is available.
  • the geographical positions of the first-aid institutions etc. can be visualized by digital world maps.
  • the customer-specific data can also include contracts such as emergency authorizations and directives and/or insurances.
  • a case manager or a team of case managers operates from the centre and coordinates the course of actions in case of an emergency.
  • an emergency communication is established either directly between the patient and the case manager or a third person possibly staying with the patient in the emergency and the case manager.
  • the case manager On the basis of the information about the patient's situation submitted during the emergency communication as well as by taking into account the patient-/customer-specific data, the case manager tries to organize for the best possible and quickest possible treatment of the patient, wherein he determines the best possible first-aid or rescue institutions, physicians and/or hospitals on the basis of the non- patient-specific data. If necessary, the case manager or a transport manager, who is also working in the centre, will organize for the patient's transport, again on the basis of the data available in the data base.
  • translation and interpretation work might be necessary.
  • This relates, e.g., to the translation of the patient's electronic medical records (EMR) and/or drug status into the Main Language or the communication between patient and/or any present third person and the case manager.
  • EMR electronic medical records
  • a language interpreter might also be necessary for the communication between the case manager and the first-aid institutions as well as between the case manager and the transport services.
  • a pool of language interpreters is available for this purpose, and said language interpreters can be used whenever translation or interpretation work is necessary.
  • the configuration of the mobile phone or smartphone which is preferably realized by at least one app, comprises, e.g., one or more of the following features:
  • an emergency call is transmitted to the centre.
  • the emergency entry can alternatively also be made by touching the touch display of the smartphone by means of some fingers, also by spreading or closing the fingers, by finger print recognition (also of several fingers), by voice entry or recognition of spatial gestures, e.g. by means of Kincet or the gesture sensor developed by the Fraunhofer Institut, or the newly developed lap sensor.
  • the customer is identified in the centre either on the basis of his/her, e.g., visible mobile phone number or a code automatically transmitted when dialling the centre's number.
  • the customer's file is automatically opened on a computer monitor.
  • the centre By means of a corresponding selection by the centre, the current local position of the customer is determined and the centre is informed accordingly.
  • the customer's location is determined both via the Internet and the navigation module of the mobile phone. In view of specific deficiencies of both systems, this is necessary for guaranteeing an as exact and secure positioning as possible, preferably all over the world.
  • the geographical coordinates of the current position of the customer are projected onto a monitor with, e.g., Google Earth/Google Maps or other electronic maps, said monitor also showing the positions and the special fields, if necessary, of the physicians and hospitals, first-aid or rescue institutions and transport systems entered into the system, namely at the latest when zooming into the map. It should be possible for the skilled person to develop the programming for such an "overlapping" monitor.
  • a smartphone/app must be developed which recognizes the own geographical position via GPS or any other satellite-controlled positioning system and/or via an Internet connection and, in case of an emergency call, automatically transmits it to the centre as a separate signal. This would render the "re-determination" of the patient's position by the case manager superfluous.
  • a voice message to be selected is automatically output in the Main Language and the local language of the relevant country, determined on the basis of the country code or the GPS/Internet positioning, and an emergency monitor is automatically opened on the smartphone if it is not yet the standard monitor of the display. Additionally, the display may start to blink. The "emergency menu" is opened by clicking onto the monitor.
  • the centre automatically and regularly retrieves/downloads via the Internet the current physician's/patient's reports as well as the current drug status.
  • the mobile phone or smartphone has a battery with particularly high charging capacity so that the emergency functions can be carried out as reliably as possible.
  • the mobile phone or smartphone has an USB port so that its battery can be recharged all over the world by any person, possibly also without a special charging device.
  • the mobile phone or smartphone comprises an NFC transmitting/receiving unit, e.g. in RFID technology, for storing/reading out data in/from a chip implanted into a human, wherein the current patient's/physician's reports, the current drug status and elements of the emergency menu described above are fed into said chip on a regular basis, e.g. via the smartphone.
  • the chip is implanted at a generally known place or a specifically marked place, e.g. by means of a tattoo, the above-mentioned data can be read out in a medical emergency by third persons by means of the smartphone thereby using a corresponding NFC technology.
  • NFC reading-in/reading-out devices integrated into the smartphone and the smartphone itself can be configured such that during reading-out, possibly after a corresponding command entry offered in the display, a telephone connection with the centre is immediately made by the smartphone.
  • This optional embodiment is particularly to the benefit of third persons having a medical emergency and being provided with a corresponding health transponder, which is already common in the USA in RIFD format, because the data of the customer/patient are already available via the customer's/patient's smartphone.
  • the Vitaphone concept of the Vitaphone GmbH (Marör StraBe 22, 68229 Mannheim, DE) into the smartphone.
  • Said concept includes the wireless transmission of different vital signs or parameters which are measured by the patient himself/herself by means of various devices, e.g. sphygmomanometers, ECG device, or read out close to the body, e.g. in the cardiac pacemaker, and remotely transmitted by the reading-out device, possibly via an intermediate device, e.g. monitor, via the (mobile) Internet (mobile phone) to a service centre with electronic patient register.
  • Integration of such a concept into the method according to the invention can be realized either by transmitting the data from the reading-out device or intermediate device to the smartphone or by integrating the reading-out device into the smartphone.
  • the current data can then be stored under the instant aid menu or at any other place of the smartphone and transmitted at regular intervals or directly after measurement to the instant aid centre and the service centre for the ongoing treatment, e.g. the TSC of Vitaphone, where they are stored in the patient's register.
  • a special sign in the centre can call the emergency management or the case manager.
  • the data are only transmitted to the instant aid centre if the predetermined limits are exceeded, e.g. in case roaming fees become due, i.e. abroad; the complete data, i.e. including the non-transmitted data, may be sent to the instant aid centre after return of the customer to his/her home country.
  • the data continuously determined by the reading-out device, e.g. of Vitaphone, and transmitted to a service centre, e.g. of Vitaphone, can be transmitted by said device at regular intervals or directly after receipt to the instant aid centre or retrieved by it.
  • the data are then stored in the respective register of the patient and immediately transmitted automatically to the smartphone of the customer/patient, where they can be retrieved separately at any time, e.g., via the emergency menu or in another way.
  • the data transmission can be restricted to cases in which the measured vital parameters exceed specific limits, e.g. in case any roaming fees become due.
  • the ongoing treatment of the patient is reserved to the telemedical service by Vitaphone or other companies.
  • an "emergency menu” software is provided for operating the accordingly configured mobile phone or smartphone, wherein by means of this software one or more of the above-mentioned features can be realized.
  • an SOS bracelet is used.
  • the SOS bracelet preferably has a mini touch screen.
  • the SOS bracelet transmit via Bluetooth, NFL, W-LAN or in another wireless manner a signal to the smartphone, causing the smartphone to trigger the emergency call.
  • a normal clock can be integrated into the touch screen, so that the SOS bracelet appears from outside to be a normal wrist watch.
  • the patient's attending physicians enter the physician's/patient's reports including the drug status - after having structured them as requested - into a data base of the centre, thereby entering an, e.g., separate ID number of the patient.
  • the current drug status including the indication of the active ingredients of the customer is entered either by the patient himself/herself or by his/her attending physicians in a separate place of the data base.
  • the corresponding data is preferably transferred in encoded manner.
  • the general directives of the customer In addition to the general directives of the customer, it is also stored in the central data base who is authorized to make medical decisions for the customer if he/she is unconscious. The corresponding documentation is stored in the centre.
  • the general directives can also be of non-medical nature, for example how and by whom the patient's business or company should be managed in case the patient cannot do it because of medical problems.
  • the data base finally also includes all further customer-specific information, e.g. which medical insurances or bails are present in view of the costs of rescue measures.
  • the patient's data are available only to the case managers as well as - in case a translation is necessary - to the persons of the pool of language interpreters. These persons have to sign corresponding data protection or secrecy agreements.
  • the agreement to be made between the company and the customer should include that the customer and his/her physicians are responsible themselves for the continuous updating of the patient's records.
  • a data base comprising the world-wide rescue and transport institutions as well as physicians, optionally with specialization, and hospitals is used. Since the establishment of such a data base is at least a medium-term task, in the starting phase the corresponding contacts can be searched for in an emergency via the Internet - optionally by including persons from the pool of language translators - or via medical associations of the relevant countries.
  • This data base should be linked with digital world maps, e.g. Google Earth/Google Maps, etc., so that in each emergency the current geographic position of the patient, the rescue institutions, transport institutions and emergency physicians, hospitals and specialists, separated into the respective special fields, are visible at the latest when zooming into the map. By clicking, telephone numbers, e-mail addresses and names are shown.
  • a box including an emergency note e.g. with the inscription "Open in an emergency” is used, wherein the box is, e.g., in the form of an amulet hanging on a necklace. If the patient is unconscious and no accompanying person who can make the mobile call by a short code is nearby, the box should trigger the contact with the centre.
  • the box contains a sheet with the request to make a specific entry on the smartphone, which the patient carries along, for calling the centre in case of a medical emergency and to follow the orders of the emergency menu opening on the display of the smartphone.
  • the sheet also shows the request to activate the emergency menu on the patient's smartphone and, if possible, to follow the orders mentioned therein.
  • the customer receives the sheet for the "open in an emergency"-box in all important languages of the world.
  • he can place the sheet with the request to open the emergency menu on the smartphone in the Main Language or in the language of the relevant country into the box, e.g. as an amulet on a necklace.
  • the mobile phone or smartphone of the patient comprises a program for positioning the patient, which assigns the mobile communication identification of the relevant country and/or the GPS/Internet positioning to one or more national language(s) and thus controls the output of the emergency menu in the respective local language and the Main Language.
  • the emergency voice announcement e.g. via the loudspeaker of the smartphone, in the relevant local language is triggered in the same manner: "This is an emergency ".
  • the "pool of language interpreters" is organized such that free-lance language interpreters for all languages of the world are bound by contract, e.g. for increasing the chance of availability, at least three interpreters for each language. If necessary, the language interpreters are included into the communication with the medical and transport institutions of the country in which the emergency takes place by means of a conference connection. The language interpreters also make the other translation work necessary for the method.
  • the invention has been described in more detail on the basis of the Figure and the examples, wherein this illustration should not restrict the invention. It should be taken into consideration that experts can make changes and modifications without leaving the scope of the following claims.
  • the invention comprises embodiments with any combination of features of the various embodiments that are described herein.

Landscapes

  • Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Public Health (AREA)
  • Epidemiology (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Primary Health Care (AREA)
  • Biomedical Technology (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Bioinformatics & Cheminformatics (AREA)
  • Medicinal Chemistry (AREA)
  • Chemical & Material Sciences (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

L'invention concerne un procédé pour fournir une aide instantanée médicale ou un service d'urgence, et, en particulier, un procédé pour fournir un service d'aide instantanée commandé centralement, optimisé, qui offre au patient les meilleurs soins médicaux ou traitement possibles en fonction de sa position courante. Ledit procédé comprend les étapes suivantes consistant à : transmettre un identificateur (ID) du patient à un centre de commande; localiser la position courante du patient; obtenir des informations disponibles concernant l'état de santé courant du patient; extraire des institutions médicales, par exemple des hôpitaux, et/ou des pratiques de médecin et/ou des services d'urgence disponibles, au voisinage de la position courante du patient; fournir à un gestionnaire de cas un ou plusieurs dossiers médicaux électroniques (EMR) du patient et/ou le statut de médicament; fournir au gestionnaire de cas des directives et/ou des instructions et/ou des autorisations adressées par le patient; déterminer laquelle des institutions médicales extraites fournit la meilleure aide possible pour le patient, sur la base des informations extraites dans les étapes mentionnées ci-dessus; contacter la ou les meilleures institutions médicales possibles; transmettre les informations nécessaires sélectionnées, en prenant en considération les informations obtenues concernant l'état de santé courant du patient, provenant du EMR à la ou aux institutions médicales contactées.
PCT/EP2012/067345 2012-09-05 2012-09-05 Aide instantanée WO2014037038A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/EP2012/067345 WO2014037038A1 (fr) 2012-09-05 2012-09-05 Aide instantanée

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/EP2012/067345 WO2014037038A1 (fr) 2012-09-05 2012-09-05 Aide instantanée

Publications (1)

Publication Number Publication Date
WO2014037038A1 true WO2014037038A1 (fr) 2014-03-13

Family

ID=47008489

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2012/067345 WO2014037038A1 (fr) 2012-09-05 2012-09-05 Aide instantanée

Country Status (1)

Country Link
WO (1) WO2014037038A1 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2017016377A (ja) * 2015-06-30 2017-01-19 富士フイルム株式会社 救助要請支援方法、プログラム、サーバ、サーバの作動方法及びシステム
WO2021229281A1 (fr) * 2020-05-13 2021-11-18 Praveen Choudhary Système et procédé intégrés de bout en bout pour réponse à un accident et à des interventions d'urgence médicales
CN115297100A (zh) * 2022-08-08 2022-11-04 深圳市天聆通科技有限公司 一种电话呼救120时指导患者进行自救互救的方法

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007041843A1 (fr) * 2005-10-11 2007-04-19 Podaima Blake Procede et systeme evolues d'observance therapeutique
WO2011060140A1 (fr) * 2009-11-12 2011-05-19 Soteria Systems, Llc Application de sécurité personnelle pour dispositif mobile et procédé associé
US20110224509A1 (en) * 2010-03-12 2011-09-15 Fish Gila Secured personal data handling and management system
US20120157795A1 (en) * 2010-12-15 2012-06-21 Ross Medical Corporation Patient Emergency Response System

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007041843A1 (fr) * 2005-10-11 2007-04-19 Podaima Blake Procede et systeme evolues d'observance therapeutique
WO2011060140A1 (fr) * 2009-11-12 2011-05-19 Soteria Systems, Llc Application de sécurité personnelle pour dispositif mobile et procédé associé
US20110224509A1 (en) * 2010-03-12 2011-09-15 Fish Gila Secured personal data handling and management system
US20120157795A1 (en) * 2010-12-15 2012-06-21 Ross Medical Corporation Patient Emergency Response System

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2017016377A (ja) * 2015-06-30 2017-01-19 富士フイルム株式会社 救助要請支援方法、プログラム、サーバ、サーバの作動方法及びシステム
WO2021229281A1 (fr) * 2020-05-13 2021-11-18 Praveen Choudhary Système et procédé intégrés de bout en bout pour réponse à un accident et à des interventions d'urgence médicales
CN115297100A (zh) * 2022-08-08 2022-11-04 深圳市天聆通科技有限公司 一种电话呼救120时指导患者进行自救互救的方法

Similar Documents

Publication Publication Date Title
US11056245B2 (en) Systems and methods for transitions of care
US11108722B2 (en) Data processing terminals, icon badges, and methods of making and using the same
US20160180045A1 (en) Wireless beacon devices used to track medical information at a hospital
US20180052958A1 (en) Patient-owned electronic health records system and method
TWI739088B (zh) 個人醫療情報整合系統
US20170293988A1 (en) Systems and methods for obtaining and displaying medical data to assist decision making during a medical emergency
JP2002092235A (ja) 医療機関紹介システムと方法
WO2011028261A2 (fr) Dispositif de stockage portable pour enregistrements médicaux avec fonction de communication sans fil
US20210295968A1 (en) Systems, devices and methods for securing, storing and accessing pet and veterinary information
TWI776105B (zh) 個人醫療資訊系統
US11837369B2 (en) Systems and methods of assisting a user in discovering medical services
CN110678895A (zh) 生活辅助系统、生活辅助方法及程序
US20160232304A1 (en) Systems and methods for obtaining and displaying medical data to assist decision making during a medical emergency
JP2018084896A (ja) 医業情報管理システム
WO2014037038A1 (fr) Aide instantanée
EP3479334A1 (fr) Système et procédé pour transitions de soins
US20110040578A1 (en) Device, system and method of displaying and improving the access to disclosed medical data
JP2013238971A (ja) 処方薬提供システム及び処方薬提供方法
US11424030B1 (en) Medical incident response and reporting system and method
KR102303288B1 (ko) 환자 통합 관리 시스템
US20120191473A1 (en) Portable medical device for recording and communicating full medical history
JPH1173463A (ja) 介護サービス用ｉｃカード及び介護サービス支援システム
KR20110000014U (ko) 개인휴대단말기를 이용한 건강정보제공 방법과 시스템
JP7284969B1 (ja) 医療情報共有システム
August et al. TAP and Intelligent Technology for Connected Lifestyles: Trust, Accessibility, and Privacy

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 12769962

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 12769962

Country of ref document: EP

Kind code of ref document: A1