WO2013099845A1

WO2013099845A1 - Information provision system, information provision device, information provision method, and information provision program

Info

Publication number: WO2013099845A1
Application number: PCT/JP2012/083426
Authority: WO
Inventors: 幸治堤
Original assignee: Ｓｂｍグルメソリューションズ株式会社
Priority date: 2011-12-26
Filing date: 2012-12-25
Publication date: 2013-07-04
Also published as: JP2013134580A

Abstract

A user information terminal (16) sends waiting registration information comprising a date and time at which a user would like to use a facility to an information provision device (2). A database (17) in the user provision device (2) manages order information showing the order of other users waiting for the facility. The information provision device (2), on the basis of the date and time included in the sent waiting registration information and the managed order information showing the order of the other users, registers, in the database (17), order information showing the order in which the user will be able to use the facility during a period within a prescribed range of the date and time. Regardless of whether or not there are users waiting to use the facility, when a facility-waiting situation arises, the information provision device (2) acquires the order in accordance with a pre-specified condition, and the information provision device (2) registers this order in the database (17).

Description

Information providing system, information providing apparatus, information providing method, and information providing program

The present invention relates to an information providing system, an information providing apparatus, an information providing method, and an information providing program for providing information from each facility to a user.

In general, for example, in beauty salons, hospitals, restaurants, retailers, movie theaters, shopping malls, and various events and facilities such as parking lots, higher convenience is provided to users who use them. It is hoped to provide.

Therefore, a system that provides information about the facility (hereinafter referred to as an information providing system) is known in order to provide higher convenience to users who use the facility.

In addition, as such an information providing system, for example, there is a system that provides a user with information such as a waiting time until a facility or the like becomes available.

Japanese Patent No. 4486221

However, in the information providing system as described above, for example, information such as a waiting time until the facility becomes usable is provided, but such information alone is not sufficient for the user.

Therefore, an object of the present invention is to provide an information providing system, an information providing apparatus, an information providing method, and an information providing program that can improve the convenience of a user who uses a facility.

According to one aspect of the present invention, in an information providing system comprising: a user information terminal used by a user who uses various facilities; and an information providing apparatus connected to the user information terminal so as to be communicable, The user information terminal includes transmission means for transmitting the waiting information for registration including the date and time when the user intends to use the facility to the information providing device, and the information providing device waits for the order at the facility. Based on a database that manages the order information indicating the order of other users who are present, the date and time included in the transmitted waiting list registration information, and the order information indicating the order of other users managed in the database Registration means for registering in the database order information indicating the order in which the user can use the facility in a period within a predetermined range of the date and time In addition, the information providing apparatus includes an acquisition unit that acquires the order under a predesignated condition when the facility waits for an occurrence regardless of whether the facility waits for an order. A system is provided.

Further, according to one aspect of the present invention, in an information providing apparatus that is communicably connected to a user information terminal that is used by a user who uses various facilities, the user waits in turn at the facility that the user intends to use. A database for managing order information indicating the order of other users who are doing, receiving means for receiving from the user information terminal the waiting information for registration including the date and time when the user intends to use the facility, Based on the date and time included in the received waiting queue registration information and the order information indicating the order of other users managed in the database, the user can select the facility in a period within the predetermined range of the date and time. Registration means for registering order information indicating the order of availability in the database, and whether or not the facility waits regardless of whether or not the facility waits. When none, the information providing apparatus characterized by comprising acquisition means for acquiring an order under the conditions in which the information providing apparatus is designated in advance is provided.

Moreover, according to one aspect of the present invention, a user information terminal used by a user who uses various facilities, and the facility that is communicably connected to the user information terminal are waiting for a turn. An information providing method executed by an information providing system comprising an information providing device having a database for managing order information indicating the order of users of the user, wherein the user information terminal uses the facility A step of transmitting waiting information registered including the date and time to be transmitted to the information providing device; and a time when the information providing device is included in the transmitted waiting information and other users managed in the database. Order information indicating the order in which the user can use the facility in a period within a predetermined range of the date and time based on order information indicating the order of Registering in the database, and when the facility waits for waiting regardless of whether the facilities wait for the turn or not, the information providing apparatus acquires the order under a predesignated condition. An information providing method is provided.

In addition, according to one aspect of the present invention, the order of other users who are waiting for the turn in the facility connected to the user information terminal used by the user who uses various facilities is communicable. An information providing program executed by a computer of an information providing apparatus having a database for managing order information to be displayed, wherein the computer uses, in the computer, the order waiting registration information including a date and time when the user intends to use the facility Based on the step of receiving from the user information terminal, the date and time included in the received waiting registration information and the order information indicating the order of other users managed in the database, Registering in the database order information indicating the order in which the facilities can be used in a period within the range; and Regardless of the presence or absence of waiting, the when waiting facilities occurs, the information providing program for executing the acquiring means for acquiring an order under the conditions in which the information providing apparatus is designated in advance is provided.

The present invention makes it possible to improve the convenience of the user who uses the facility.

FIG. 1 is a block diagram showing an information providing system according to an embodiment of the present invention. FIG. 2 is a schematic diagram showing details of each facility of the present embodiment. FIG. 3 is a flowchart illustrating a procedure for registering information provided from each facility according to the present embodiment in a database. FIG. 4 is a flowchart showing a process until information is obtained from the information management center of this embodiment. FIG. 5 is a diagram illustrating a selection screen according to the present embodiment. FIG. 6 is a diagram showing a facility-specific use condition input screen according to this embodiment. FIG. 7 is a flowchart showing a process of setting the facility of this embodiment as a destination. FIG. 8 is a diagram showing a matrix table for automatically tracking available facilities according to this embodiment. FIG. 9 is a diagram showing a screen when automatically tracking available facilities according to the present embodiment. FIG. 10 is a diagram illustrating a store type selection screen according to the present embodiment. FIG. 11 is a diagram illustrating a purchase desired product classification screen according to the present embodiment. FIG. 12 is a view showing a lunch box selection screen according to the present embodiment. FIG. 13 is a flowchart showing a procedure for reserving a parking lot according to the present embodiment. FIG. 14 is a flowchart for calculating the waiting time at the restaurant of the present embodiment. FIG. 15 is a flowchart showing a processing procedure of mail delivery processing executed by the information providing system 1 according to this embodiment. FIG. 16 is a flowchart showing the procedure of the questionnaire distribution process executed by the information providing system 1 according to this embodiment. FIG. 17 is a flowchart showing a processing procedure of member registration support processing executed by the information providing system 1 according to the present embodiment. FIG. 18 is a diagram showing an example of a membership card displayed on the user information terminal 16 such as a mobile phone. FIG. 19 is a diagram illustrating an example of a two-dimensional code displayed on the user information terminal 16. FIG. 20 is a flowchart showing a processing procedure of point issue processing executed by the information providing system 1 according to the present embodiment. FIG. 21 is a sequence chart showing a processing procedure of a calling process when waiting for a turn in a restaurant executed by the information providing system 1 according to the present embodiment. FIG. 22 is a flowchart showing a processing procedure of a calling process when waiting for a turn in a store such as a mobile phone store, which is executed by the information providing system 1 according to the present embodiment. FIG. 23 is a diagram showing an example of an order card issued from a terminal installed at a store of a mobile phone store. FIG. 24 is a flowchart showing the processing procedure of the order interrupt processing executed by the information providing system 1 according to this embodiment. FIG. 25 is a flowchart illustrating a processing procedure of a turn waiting reception process executed by the information providing system 1 according to the present embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an information providing system according to the present embodiment. The information providing system 1 is mainly configured by an information management center (information providing apparatus) 2 existing on the Internet as a computer network. Yes. The information management center 2 is realized as a hardware configuration for realizing each function or a combination configuration of hardware and software. The software is installed from a storage medium or a network in advance, and includes a program for realizing the function.

The information management center 2 is connected to the first to fourth facilities 11 to 14 via the Internet, and includes a calculation unit 15 such as a user navigation device, an information terminal such as a mobile phone, a PC, and a smartphone. The user information terminal 16 is configured to be always connected via the Internet. The information management center 2 includes a database 17, a calculation unit 18, and a gateway server 19, and a communication line 21 is connected to the gateway server 19.

The first facility 11 is a facility of a type that senses the presence or absence of a person, a vehicle, or the like with various detection devices such as sensors, and includes, for example, a parking lot 31 as shown in FIG. In the case of this parking lot 31, information to be provided to the user is the number of parking lots 32 vacant, and an ultrasonic wave, an infrared sensor, a magnetic sensor, etc. installed in each parking lot 32 in order to determine the presence or absence of a vehicle. Sensor, a control device 33 to which each sensor is connected, and a data transmission device 34 for connecting the control device 33 to the communication line 21. Based on the detection results from each sensor, the control device 33 calculates the available number of parking spaces and manages the available number information from the data transmission device 34 via the communication line 21 every time the available number changes. It is configured to transmit to the center 2. Here, since each sensor is installed in each parking section 32, for example, when using a deformed land, there are three types: a space for light vehicles, a space for ordinary vehicles, and a space for large vehicles. If the vehicle can be parked, information on what type of vehicle is currently parked can be transmitted.

Further, when the first facility 11 is an accommodation facility provided with a parking lot 31, a detection device 41 such as a door lock or a door opening / closing sensor of each room is connected to the control device 33. Then, the control device 33 may grasp the usage status of each room, and may transmit information on the number of vacant rooms to the information management center 2 together with information such as the number of people who can stay and the facilities used. Further, public toilet information provided in the first facility 11 in a toll road service area or the like may be provided. In this case, collect the usage status of each toilet from the door open / close sensor, door lock sensor, etc. of public toilets and provide this information to avoid biased use in large service areas, etc. during crowded periods such as holiday seasons. In addition, it is possible to decentralize use to the service area. In the example illustrated in FIG. 2, the control device 33 is described as being provided on the first facility 11 side, but the processing of the control device 33 is performed on the information management center 2 side, for example. It doesn't matter. The same applies to other facilities described below.

The second facility 12 is a type of facility that has a facility use reservation terminal at the entrance of the facility and mainly transmits facility use waiting information. As such a facility, for example, a restaurant such as a family restaurant is applicable, and the control device 52 collects information such as the number of users waiting for use and desired use conditions from the use reservation terminal device 51 installed at the entrance of the facility. Each time the data is updated, the data transmission device 53 transmits the data to the information management center 2 via the communication line 21. As the use reservation terminal device 51, a reservation input device using an information terminal such as a light pen for a user, a touch panel, and a mobile terminal can be cited, and as collection information, name information, number information, smoking of facility use applicants Information. In addition, as a reservation cancellation method when a vacant seat is generated, an information terminal such as a light pen for a facility employee, a touch panel, or a mobile terminal may be used for an information terminal such as a light pen for a user, a touch panel, or a mobile terminal. As a result, it is possible to prevent erroneous update of information such as erroneous reservation cancellation by the user. In addition, about restaurants, such as a restaurant corresponding to the 2nd facility 12, although the utilization reservation terminal device 51 was mentioned as an example as a means to detect the present number of reservation persons, a use applicant has number etc. The displayed card (number tag) or the like may be received from (removed from) a reservation device, and when a seat is available and guided, the device may return (return) the card to the reservation device. As a result, the number of reservations can be detected from the number of cards that have been removed.

The third facility 13 is a temporary facility such as a sea house and is a type of facility that provides congestion status information and waiting time information from a terminal 61 including an information terminal such as a general-purpose computer terminal, touch panel, or mobile terminal. . In addition, this third facility 13 also includes temporary parking lots 62 such as various events and seasonally opened facilities and places, etc. Detailed information such as congestion status information and waiting time information from the terminal 61, The information is transmitted to the information management center 2 via the data transmission device 63.

The fourth facility 14 is a type of facility that provides information from a device 71 such as an inventory management system or a POS system on the presence or absence of goods or services, such as a retail store including a convenience store. . In the fourth facility 14, inventory information is configured to be transmitted to the information management center 2 via the data transmission device 72.

The operation of the present embodiment according to the above configuration will be described with reference to a flowchart.

FIG. 3 is a flowchart showing a process in which each piece of information provided from each facility 11-14 is input via a communication line such as the Internet. In each facility 11-14, a position indicating the location of the facility is shown. It is assumed that information is registered in advance corresponding to the map data managed in the database 17 of the information management center 2.

That is, in the first facility 11, a change in the state of entering and exiting each parking section 32 (in the case of an accommodation facility, people entering and exiting) is constantly detected (S 1), the number of vacant spaces is determined (S 2) When the number of vacancies changes, the data transmission device 34 is operated each time, and the number of vacancies is transmitted to the information management center 2 together with information such as the type of car that can be parked (S3). Then, the information management center 2 registers the acquired information in the database 17 in association with the location information of the facility 11 registered in advance.

Further, in the second facility 12, the number of users waiting for use input from the use reservation terminal device 51 is detected (S11). If the number of users waiting for use is larger than 0 (S12), it is determined that the seats are full and the reservation for use is made. The number of reservations according to the desired use conditions (for example, a non-smoking seat or a smoking seat, a private room request, etc.) input from the terminal device 51 is determined (S13), and the data transmission device 53 is changed each time the reservation number changes. In operation, information including the number of reservations is transmitted to the information management center 2 (S14). Then, the information management center 2 registers the acquired information in the database 17 in association with the location information of the facility 12 registered in advance.

Further, in the third facility 13, the update information updated by the terminal 61 is input (S 21), and the update information is transmitted to the information management center 2 by operating the data transmission device 63 for each update (S 22). ). Then, the information management center 2 registers the acquired information in the database 17 in association with the location information of the facility 13 registered in advance.

The fourth facility 14 detects inventory information updated at any time by a device 71 such as a POS system (S31), and activates the data transmission device 72 for each update to store the inventory information in the information management center 2. (S32). Then, the information management center 2 registers the acquired information in the database 17 in association with the location information of the facility 14 registered in advance.

FIG. 4 is a flowchart showing a process until information is obtained from the information management center 2. When the user connects the user information terminal 16 to the information management center 2, as shown in FIG. The user information terminal 16 displays a desired facility selection screen 101. The input to this screen is configured so that the user can select and input by at least one method such as remote control, voice or screen touch, etc., in order to reduce the operation burden on the user. In response to this, when the user selects, for example, a restaurant / restaurant 102 (SB1), a facility-specific use condition input screen 111 is displayed as shown in FIG. In accordance with this screen, input of the model number 112 including the vehicle name and model described in the vehicle verification of the vehicle currently on board, the input of the number of users 113, the specification input of the non-smoking seat 114, the Western food 115 In addition to the designation input, the designation of the model number 112 and the non-smoking seat 114 is made by saving the

conditions

116 and 117, omitting the trouble of re-input from the next time (SB2), and selecting the information display button 118 on the same screen. Then, a request for the position display of each facility and the congestion status information display is transmitted to the information management center 2. Here, the

condition storage

116, 117 has been described as eliminating the need for re-input from the next time, but it may be configured to input each time.

Then, it is determined whether or not automatic detection of the current position by GPS is possible (SB3). If automatic detection is impossible, the area is manually searched (SB4), and the destination is specified by specifying the position on the coordinates. A certain area is selected (SB5). That is, it has a function of automatically switching to manual selection of a region when the GPS is not mounted or does not operate, and a function that allows the user to select automatic or manual. If automatic detection is possible in step SB3, it is determined whether or not the display area is automatically selected (SB6). If not automatically selected, the process branches to step SB4. The display status value is determined (SB7), and the desired display area information is transmitted to the information management center 2 (SB8).

In response to this, the information management center 2 performs personal authentication from the ID number previously assigned to the user (SB9), determines whether or not to permit the provision of information (SB10). Requests re-login (SB11) and returns to step SB9. On the other hand, if the authentication is successful, the charging information for the ID number user is stored in the database 17 for a predetermined period by a predetermined fee system, and the ID number user is stored based on the charging information stored for the predetermined period. The user is charged (SB13), charges the usage fee (SB14), retrieves information corresponding to the requested content from the information stored in the database 17 (SB15), and provides it to the user (SB16). ). Here, although it has been described that the user is charged, the configuration may be such that the user is not charged according to the content of the service.

Here, the processing shown in FIG. 4 will be described in detail. The database 17 is searched for the position information of the same type of facility near the area as the destination selected by the user and the information associated with the position information. Then, the graphic display is displayed on the map data displayed on the user information terminal 16 and displayed at the position based on the positional information, and information on the imaged facility is displayed. When any one of the displayed iconic displays is selected, a reservation according to the service content of the facility is prompted and the reservation is accepted via the Internet.

That is, as shown in FIG. 7, the user sets the conditions, specifically, after selecting the type of use facility, the use condition, and the region (SC1), the facility information is managed. Receive from the center 2 (SC2). Then, any one of the displayed graphic displays is selected by at least one method such as remote control or voice or screen touch (SC3), and it is determined whether the facility and the adjacent parking lot are available (SC4). ). If any of the facilities cannot be used (the parking lot in the matrix table S2 in FIG. 8 cannot be used), priority is given to facilities that are close to the current location or facilities that are close to the first destination. A condition selection screen (not shown) is displayed to prompt selection of conditions (SC5), and the distance to any selected nearby facility, for example, a facility existing within a predetermined radius is measured (SC6). ). Then, as shown in the matrix table S3 of FIG. 8, the facilities are ranked in ascending order of the measurement distance (SC7), the ranks are associated with the available flags (SC8), and the first rank is inspected ( SC9). Thereafter, it is determined whether or not the addition result of the ranked “rank” and the “empty flag” that becomes 1 when the facility is available is “rank” (SC10). Repeat until the rank (SC10 to SC11). During this time, as shown in B of the matrix table P3, when the addition result does not become “rank”, it is determined that the facility can be used, and the process branches to step SC12.

In step SC12, it is determined whether or not a parking lot attached to the available facility can be used. If it is available, this facility is set as the destination (SC13), it is checked again whether it can be used (SC14), and the process proceeds to step SC4. In addition, when the use of the adjacent parking lot is impossible, the parking lot information is received from the information management center 2 (SC15), the parking lot in the vicinity of the destination and the number of vacant spaces are detected (SC16), and from the destination The distance to the parking lot near the destination is measured (SC17). Then, the ranks are ranked in ascending order of the measurement distance (SC18), the ranks are associated with the available flags (SC19), the first rank is inspected (SC20), the ranked “rank” and the parking lot The determination as to whether or not the addition result with the “empty flag” that is 1 becomes “rank” (SC21) is repeated from the first rank to the final rank as shown in the matrix table P2. During this time, as shown in B of the matrix table P2, when the addition result does not become “rank”, it is determined that the parking lot can be used, and the process branches to step SC13.

As a result, as shown in FIG. 9, a map 121 near the destination is displayed on the user information terminal 16, and rectangular displays 123 to 125 showing the current location 122 and the parking lot are displayed on the map 121. It is. In addition, in the rectangular displays 123 to 125, the number of vacant vehicles 126 and the charge 127 per hour are displayed, and at the present time, in a parking lot with no vacant space, the rectangular display is light-colored (the rectangular display 123 in the figure is indicated by a broken line). Is displayed). In the displayed parking lot, a parking lot that is empty and closest to the destination facility (rectangular display 124 in the figure) is set as the first ranking destination, and the route 128 from the current location to the parking lot is the route. Is displayed. In addition, when the parking lot that is currently the destination (rectangular display 124 in the figure) becomes full while moving, the second-ranked parking lot (rectangular display 125 in the figure) is set as the destination, The route display is changed from the current location to the parking lot (not shown).

Then, as shown in the facility-specific use condition input screen 111 of FIG. 6, the model number 112 described in the vehicle verification is transmitted to the information management center 2. By detecting and reading out the model number and the vehicle body information associated with the model number, which are stored in advance, the vehicle type and size can be grasped. Thereby, only the parking lot in which the vehicle can be parked can be extracted from the vehicle body information and displayed on the user information terminal 16. In addition, the model number is not only for specifying the size of the vehicle, but for some reason if the parking lot has its own parking rules, for example, the number 3 outside cars are refused or the parking lot is large Whether or not the vehicle of the user can be parked by matching the information specific to the vehicle type and the information specific to the parking lot, such as preventing a vehicle with a low height such as a sports car from contacting the vehicle bottom with the level difference. It can also be judged. Furthermore, in recent years when exhaust gas from large diesel vehicles is regarded as a problem, parking of large diesel vehicles can be rejected in advance using the model number.

On the other hand, when the convenience store 103 is selected on the selection screen 101 shown in FIG. 5, as shown in FIG. 10, a store type selection screen 131 for inputting which type of convenience store is selected is displayed. Is done. In this screen, for example, when the first convenience store 132 is selected, as shown in FIG. 11, a purchase desired product classification screen 141 in which the products handled at the first convenience store 132 are displayed by classification is displayed. In this screen, for example, when the lunch box 142 is selected, as shown in FIG. 12, the latest lunch box name (product name) 151 and the fee 152 currently handled are listed as shown in FIG. 153 is displayed. Then, on this screen, when the beef Calvi lunch 154 is selected and transmitted to the information management center 2, a convenience store in which the lunch is in stock is detected and displayed on the user information terminal 16. In addition, a reservation screen (not shown) is displayed. By making a reservation according to the instruction on the screen, the reservation content is transmitted to the information management center 2, and the reservation information is sent from the information management center 2 to the convenience store.

FIG. 13 is a flowchart for reservation of the parking lot as the displayed facility. The vacancy information of the facility to be used, that is, the vacancy information of the parking lot is detected from the information management center 2 (SD1), The facility displayed on the map is selected by at least one method such as remote control or voice or screen touch (SD2) to prompt the information management center 2 to provide reservation information (SD3). Then, the information management center 2 selects reservation information processing corresponding to the facility from the ID number unique to the facility (SD4), and activates the reservation system (SD5). In other words, the parking area is urged to be reserved and the reservation is accepted via the Internet. When the reservation is made, the shortest route from the current position to the reserved parking lot is searched and displayed, and the estimated arrival time from the current position to the parking lot is determined based on the route and the speed limit of the road to be used. Calculate and display from Also, in the parking lot with the ID number, the automatic gate is closed to prevent the intrusion of others into the reserved parking area (SD6), and then the release time measurement for automatically canceling the reservation is started. (SD7), the database 17 is updated (SD8). At this time, reservation processing control is started in the parking lot.

Next, when the reserved user arrives at the parking lot and sends a request for opening the automatic gate to the information management center 2 via the user information terminal 16, the information management center 2 uses the ID number. After confirming that the user is a reservation person, a signal for opening the automatic gate is transmitted to the parking lot. Thereby, a user's parking is attained. In this way, since it is possible to make a reservation for use of the facility from a predetermined distance with respect to the available facility, it is possible to prevent the first-in of others using the same type of system immediately before the destination.

On the other hand, when the cancellation time has elapsed, the information management center 2 cancels the reservation and transmits a signal for opening the automatic gate to the parking lot. That is, reservations from a predetermined distance are likely to be forgotten due to the nature of the system, and there is a risk that the charge problem required during the reservation and the smooth flow of facility use may be hindered. In order to prevent this, it is a mechanism that counts down so that the reservation can be automatically canceled and prompts the reservation from a distance that can reach the facility reserved by the user in a predetermined time.

FIG. 14 is a flowchart for calculating a waiting time in a restaurant such as a family restaurant. When a reservation request is received from a user, the reception date / time, day of the week, or weather is automatically acquired (SF1). ), The average stay time at the restaurant is calculated (SF2). That is, the database 17 stores the date of entry to the restaurant and the entry / exit time (for example, the time when the customer's order is entered into the information terminal is the entry time, and the customer enters the cash register. The time when payment is completed is referred to as the closing time.), And the past data including the day of the week or the weather and the staying time is accumulated at any time, and each past data is entered approximately 30 minutes before and after that. Each past data stored is extracted, the stay time of each past data extracted is totaled, and an average time divided by the number of extractions is stored in association with each other. The calculation of the average stay time using this data will be specifically described. When a reservation is made at 1 pm on a sunny day on May 20, 2000 (Saturday), first, 5 Reference is made to data near 1 pm on Saturday of the third week of the month, and when the weather on this day is clear, the average time is extracted as the first reference data. Second, refer to the data of around 1 pm on Saturday of the third week in the previous data of April 2000, the previous month, and if the weather on this day is rainy, the previous week is April. Reference is made to data around 1 pm on Saturday of the second week, and when the weather on this day is clear, the average time is extracted as second reference data. Thirdly, refer to the data around 1 pm on Saturday in the past data of the second week of May 2000, which is the entire collection. If the weather on this day is clear, the average time is used as the third reference data. Extract. Next, the first to third reference data are added together and divided by 3 to calculate the average stay time.

Then, ranking is performed based on the entrance time of the customers who are seated at each table of the restaurant, ranking the entrance time of each session in the facility, and from the entrance time corresponding to the ranking and the ranking Is formed (SF3). Thereafter, the number of reservation users is detected (SF4), and it is determined whether there is a reservation person (SF5). When there is a reservation person, 1 is added to the number of reservation persons to calculate the necessary number of shoppers, and after entering the store entry time indicated by the required number of shoppers from the rank table (SF6), By adding the staying time to this store entry time, a predicted time at which the store customers up to the corresponding rank leave the store is calculated (SF7), and a time obtained by subtracting the current time from this predicted time is used as a waiting time. 2 (SF8). Then, the information management center 2 displays this waiting time on the user information terminal 16.

In step SF5, when it is determined that there is no reservation person, it is determined whether or not there is a vacancy in the table (facility) (SF9). (SF10). Then, the information management center 2 displays this empty number on the user information terminal 16. If there is no vacancy, the first entry time is extracted from the order table (SF11), and the stay time is added to the entry time to calculate the estimated time when the vacancy is available (SF12). The time obtained by subtracting the current time from the predicted time is transmitted to the information management center 2 as a waiting time (SF8). Based on this, the information management center 2 displays this waiting time on the user information terminal 16.

Since the waiting time can be acquired in this way, while calculating the estimated arrival time from the current position of the vehicle to the restaurant where there is a space from the route and the speed limit of the road to be used and the road traffic information communication system, Calculate the total waiting time at the restaurant where there is no vacancy and the arrival time from the current position to the restaurant, the estimated arrival time until the restaurant with vacancy, and the restaurant where there is no vacancy It is also possible to select one with a short required time from the total time and set the selected restaurant as a target value. At this time, the waiting time is calculated in consideration of the reservation status of the restaurant. Therefore, facility-specific average staying time information can be generated in a time-series and natural environment, and the user is provided with information on how long the facility will be available later. Can do.

As described above, in the present embodiment, not only can the provision information such as the congestion status of the target facility arrive before arrival, but also the provision information such as the congestion status that changes from moment to moment can be obtained. It is possible to guide the user to the optimal arrival place at that time. In the present embodiment, for example, a navigation terminal or the like can be used, but a smartphone or a mobile terminal can also be used instead of the navigation device.

In addition, even if the facility of the same type as the destination facility that the user originally wants to use is detected in the selected area and these facilities become unavailable due to changes in congestion, the current location or the original destination location It is possible to automatically detect and track the next facility that can arrive in the shortest time. Thereby, the operation of the information terminal by the user who is driving or walking can be greatly reduced, and the safety can be improved.

Note that the information providing system 1 according to the present embodiment can further execute each process described below.

First, with reference to the flowchart of FIG. 15, the processing procedure of the mail delivery process executed by the information providing system 1 according to the present embodiment will be described. This e-mail delivery process is a process executed when various information is provided by e-mail to a user registered as a member at a restaurant or the like.

In such a case, it is assumed that member information such as an e-mail address of a user registered as a member is managed in the database 17 of the information management center 2.

In addition, it is assumed that the date on which mail is delivered (hereinafter referred to as mail delivery date) is registered in advance in the database 17, for example. The mail delivery date includes, for example, the birthday of the user, n (n = 1, 2,...) Days after the date when the user registered as a member, and other desired dates.

In addition, it is assumed that a template for generating the content (text) of mail delivered to the user is registered in the database 17 in advance.

In the mail distribution process, the information management center 2 acquires the mail address of the user registered as a member from the database 17 on the mail distribution date registered in advance as described above (SG1).

Next, the information management center 2 acquires the above-described template from the database 17, and generates a mail text based on the template (SG2). Note that the text of the email generated here includes, for example, information on coupons that can be used at restaurants and contents that prompt the user to visit the store, such as store information.

When such a mail text is generated, a mail is sent from the information management center 2 using the user's mail address (SG3). As a result, the user can check the mail via the user information terminal 16 such as a mobile phone.

As described above, according to the mail delivery process, it is possible to automatically deliver regular mails by simply setting the mail delivery date and template in advance, and to encourage members to visit the store.

In addition, it manages the reservation information of members, and uses it for measures to improve the frequency of store visits by counting the re-visit rate of users (members) to whom e-mails have been distributed and the response rate of e-mail distribution. Is also possible.

Next, with reference to the flowchart of FIG. 16, the process procedure of the questionnaire delivery process performed by the information provision system 1 which concerns on this embodiment is demonstrated. This questionnaire distribution process is a process executed to distribute a questionnaire to a user who has visited a restaurant or the like, for example.

First, the information management center 2 acquires the email address of the user who visited the restaurant (SH1). If the user is a member, this email address may be obtained from the database 17 for managing the member's email address as described above. If the user is not a member, the user can manage the information. For example, it may be acquired by prompting the center 2 to transmit a blank mail.

Next, the information management center 2 transmits a questionnaire using the acquired email address (SH2). This questionnaire may be set in advance, or may be created each time a questionnaire is transmitted.

In this way, by transmitting the questionnaire from the information management center 2, the user can answer the questionnaire via the user information terminal 16. The questionnaire result can be returned from the user information terminal 16 to the information management center 2.

The information management center 2 receives the questionnaire result (SH3). In this case, the information management center 2 issues a coupon to the user who answered the questionnaire (SH4). This coupon is issued by e-mail to the e-mail address acquired in the above-described step SH1, for example.

As described above, according to the questionnaire distribution process, since the questionnaire results can be collected, the potential needs of the user can be researched. Furthermore, in the questionnaire distribution process, by issuing coupons to the respondents of the questionnaire, it is possible to promote answers to the questionnaire and prompt the user to return to the store.

Next, with reference to a flowchart of FIG. 17, a processing procedure of the member registration support process executed by the information providing system 1 according to the present embodiment will be described. This member registration support process is a process executed to support member registration in a restaurant or the like.

First, a user performs member registration by transmitting necessary information (member information) such as a name and an e-mail address to the information management center 2 via a user information terminal 16 such as a mobile phone (SJ1). ). At this time, if there is an introducer (member) who introduced a restaurant or the like to register as a member, the user can specify identification information such as the introducer's name and member number of the introducer. .

When member registration is performed in this way, on the information management center 2 side, member information including the identification information and mail address of the user registered as the member is registered in the database 17.

The information management center 2 determines whether there is an introducer with reference to the content of the above-described member registration (SJ2).

If there is an introducer, the email address of the introducer is acquired from the database 17 of the information management center 2 and a coupon is issued (SJ3). Specifically, an email including a coupon is transmitted to the email address of the introducer.

Also, membership cards and coupons are issued to registered users (registrants) (SJ4). In this case, an email including a membership card and a coupon is transmitted to the registrant's email address.

This membership card can be displayed and used on the user information terminal 16 such as a mobile phone. Here, FIG. 18 shows an example of the membership card displayed on the user information terminal 16 such as a mobile phone. The membership card includes, for example, a two-dimensional code (QR code (registered trademark)). In this example, the membership card can be used by being displayed on the user information terminal 16 such as a mobile phone, but a magnetic card or the like may be used as the membership card.

FIG. 19 shows an example of a two-dimensional code (two-dimensional code included in the membership card) displayed on the user information terminal 16. In the example shown in FIG. 19, a QR code is displayed on the user information terminal 16. Here, the QR code will be briefly described. For example, a barcode has no information in the horizontal direction, whereas a QR code has information in the vertical and horizontal directions. Therefore, the QR code has a larger amount of information that can be stored than a barcode, and can store not only numbers but also multilingual data such as English letters and Chinese characters. The QR code capacity is up to 7,089 characters for numbers only, up to 4,296 characters for alphanumeric characters, up to 2,953 bytes for binary (8 bits), kanji / kana. The maximum is 1,817 characters. In recent years, many terminals such as camera-equipped mobile phones support QR codes, and the QR codes are frequently used in print media, web screens, and the like.

In the present embodiment, the two-dimensional code (QR code) included in the membership card holds identification information for identifying the user who has registered as a member, thereby authenticating the member. Various services such as point grant described later can be provided.

As described above, according to the member registration support process, by issuing a coupon to a user who has registered as a member, the user can be encouraged to visit the store, and a coupon can also be issued to an introducer. By promoting advertising activities by members, it becomes possible to acquire more members.

Furthermore, since the membership card including the two-dimensional code is issued by e-mail as described above, the user information terminal 16 such as a mobile phone can be used as the membership card as it is, and the card other than the user information terminal 16 can be used. There is no need to manage membership cards, and user convenience can be improved. Furthermore, by using the user information terminal 16 as it is as a membership card, the cost can be reduced as compared with a generally known rewrite type card, and advertisements and promotions can be easily performed by e-mail.

Next, with reference to the flowchart of FIG. 20, the processing procedure of the point issuing process executed by the information providing system 1 according to this embodiment will be described. This point issuance process is a process executed to issue points available at a restaurant or the like to members of a restaurant or the like (a store or the like).

First, when the user visits a restaurant or the like, the two-dimensional code (two-dimensional code included in the membership card issued by the member registration support process) displayed on the user information terminal 16 is used. A two-dimensional code reader installed in a restaurant or the like is read (SK1).

Here, the two-dimensional code reader will be briefly described. The two-dimensional code reader has a function of reading a two-dimensional code encoded in, for example, a light / dark module. Specifically, in the two-dimensional code reader, a sensor signal from a light receiving sensor whose signal level changes according to the intensity of light reflected on the two-dimensional code (corresponding to color shading or lightness) is received as a predetermined threshold value. To determine whether the module is a bright module or a dark module. In the two-dimensional code reader, various data included in the two-dimensional code are acquired based on the determination result.

It should be noted that the “module” used here is the minimum component constituting a two-dimensional code. The “bright module” means a light color in the case where the module is composed of two types of light color (for example, a color with high lightness such as white) and dark color (for example, a color with low lightness such as black). The “dark module” refers to a dark module when the module is composed of two types of light and dark colors.

Note that the two-dimensional code reading device used in the information providing system 1 according to the present embodiment may be any generally known device that can read a two-dimensional code, and thus detailed description thereof is omitted.

Next, the information management center 2 determines whether or not the identification information acquired from the two-dimensional code read by the two-dimensional code reader is registered as member information in the database 17 of the information management center 2 ( SK2). This identification information is information for uniquely identifying a member.

When the identification information is registered in the database 17, the information management center 2 determines whether prohibition information is set for the identification information (SK3). The prohibition information is information indicating whether or not the above points can be issued, and is set in the database 17 or the like, for example.

If the prohibition information is not set, the information management center 2 issues points to the user (SK4). At this time, the number of points issued and accumulated points are notified to the user (the user information terminal 16), and the information management center 2 side determines the number of points issued and accumulated points to the user. For example, it is managed on the database 17 in association with identification information for identification.

When the point is issued, the information management center 2 sets prohibition information for the above identification information (SK5). Thereby, for example, when a point is awarded once for a visit, it is possible to avoid a situation where a point is awarded a plurality of times for a visit. For example, in the case where points are given to members every visit as described above, the prohibition information may be canceled at a later date. In addition, for example, when a QR code is distributed as a gift for giving points, and points are given once with the one QR code, points are given multiple times with the one QR code according to prohibition information. You can avoid that.

If it is determined in step SK2 that the identification information acquired from the two-dimensional code is not registered in the database 17, or if it is determined in step SK3 that prohibited information is set, no points are issued. The point issuance process is terminated.

As described above, according to the point issuance process, the point is issued only by causing the two-dimensional code reader to read the two-dimensional code displayed on the user information terminal 16 without performing a complicated procedure. Thus, the convenience of the user can be improved, and illegal point issuance can be avoided by setting prohibition information when points are issued.

Note that if the points issued in the above point issuing process can be used at a plurality of stores, for example, mutual total customers between different industries can be promoted.

Next, with reference to the sequence charts of FIG. 21 and FIG. 22, the processing procedure of the calling process executed by the information providing system 1 according to the present embodiment will be described. This calling process is a process executed to call the user when the order of the users waiting for the turn in the facility becomes close, for example.

First, with reference to the sequence chart of FIG. 21, for example, a calling process when waiting for a turn in a restaurant will be described.

A user (hereinafter referred to as a target user) who wants to wait for a turn uses a user information terminal 16 such as a mobile phone, for example, and uses a site of a restaurant (hereinafter referred to as a target restaurant) that he / she wishes to use. To access etc. In this case, the target user can send the waiting registration information to the information providing center 2 via the user information terminal 16 (SL1). This turn waiting registration information is information for registering turn waiting to the target restaurant, and includes, for example, information such as a user name, the number of users, and use desired conditions.

When the turn waiting registration information is transmitted from the user information terminal 16, the information management center 2 registers the mail address of the user information terminal 16 and the turn waiting registration information in the database 17, for example.

Next, the information management center 2 transmits the waiting order registration completion information to the user information terminal 16 (SL2). This waiting-for-order registration completion information is transmitted by e-mail, for example, at the time specified by the current user or the target user, and the number of other users waiting for the turn at the target restaurant (number of sets), for example, target usage Information such as a user number (order information) indicating the order of the user. Note that the turn waiting registration completion information may include information such as a waiting time calculated from information such as the number of people waiting for the turn as described above.

Here, on the information management center 2 side, among other users who are waiting in turn at the target restaurant, the user number of the user who entered the target restaurant (that is, corresponding to the target restaurant) It is assumed that the user number) is managed in the database 17. Thereby, on the information management center 2 side, it is possible to manage up to which users waiting for the turn-up have entered the store. In addition, what is necessary is just to notify the information management center 2 sequentially from the terminal etc. which are used by the staff of the said restaurant, for example, the user number of the user who entered the target restaurant.

The information management center 2 monitors the user number of the user corresponding to the target restaurant, and corresponds to the vicinity of the user number of the target user registered in the database 17 (the user number) ( That is, when the user's call is close), a call mail is transmitted to the user information terminal 16 using the mail address of the target user registered in the database 17 (SL3).

In the above calling process, by registering the waiting registration information in the information management center 2 via the user information terminal 16, when the target user is approaching, that fact is notified by e-mail. As a result, the target user can wait for the turn of the target restaurant without going to the target restaurant, and does not need to wait at the target restaurant until it is called. Can be improved.

Next, with reference to the sequence chart of FIG. 22, for example, processing when waiting for a turn in a store such as a mobile phone store will be described.

First, when a user (target user) visits a store, in response to a request from the target user, a reception number (order information) indicating an order to be processed in the store is associated with the reception number. An order card (number tag) with a two-dimensional code is issued. This order card is issued, for example, from a terminal (facility use reservation terminal) installed at a storefront of a store connected to the information management center 2 so as to be communicable. FIG. 23 shows an example of an order card issued from a terminal installed at a store of a mobile phone store, for example.

Here, the target user reads the two-dimensional code displayed on the issued order card using the user information terminal 16 such as a mobile phone possessed by the target user (SM1).

In this case, a mail transmission screen in which a message such as “Please send as it is” is displayed on the user information terminal 16. The target user can perform an operation of transmitting a blank mail from this mail transmission screen (SM2).

The blank mail transmitted from the user information terminal 16 in this way is received by the information management center 2. In this case, the Information Management Center 2 will send a call registration completion e-mail with a message such as “Thank you for your use. 16 (SM3). At this time, the information management center 2 registers information such as the reception number corresponding to the two-dimensional code used for the above-described empty mail transmission and the mail address of the user information terminal 16 (waiting registration information). The

Here, on the information management center 2 side, among the reception numbers described in the order cards issued as described above, the reception number processed by the clerk responding (that is, already called and the staff of the store) It is assumed that the database 17 manages the reception numbers received by the company etc. The processed reception number may be sequentially notified to the information management center 2 from, for example, a terminal used by a store staff.

The information management center 2 monitors the processed reception number, and when the processing is performed up to the vicinity of the reception number registered in the database 17 (that is, when the user's call is close), the information management center 2 A call mail is transmitted to the user information terminal 16 using the mail address registered in 17 (SM4).

In the above calling process, the user information terminal 16 reads the two-dimensional code written on the order card (number tag) issued from the terminal installed at the store front of the store and registers it in the information management center 2. By doing so, when the target user's call becomes close, that fact is notified by e-mail. Thereby, it is not necessary for the target user to wait at a store or the like until the user is called, and the convenience for the user can be further improved. Further, here, the case of notifying by e-mail has been described, but a configuration in which, for example, a voice system or the like is used as appropriate may be used.

21 and 22 mainly describe the case of waiting in turn at restaurants and mobile phone stores, etc., the calling process described here is, for example, a beauty salon, a hospital, a restaurant, a retail business, etc. It can be applied to facilities such as movie theaters, shopping malls, and various events that are waiting for a turn. That is, in the calling process in the present embodiment, the number of the target user (order information) and the number of other users who can use the facility (order information) are managed on the information management center 2 side, and the target A call mail is transmitted when the order of the users is close (that is, the call of the target user is close). As a result, the target user can effectively use the time until the facility becomes available, and the convenience for the user can be improved.

Although it has been described here that it is determined by managing the number (user number or reception number) that the user's call is near, but as described above, the waiting time is calculated and managed. In such a case, when the waiting time becomes short (that is, when a call becomes close), a notification to that effect may be made.

In addition, as described above, the store status corresponding to the order information and the waiting time (that is, the number of users waiting for the order and the congestion status of the store due to the length of the waiting time) is registered in advance. It is also possible to adopt a configuration in which it is delivered to a person (for example, a member) by e-mail. As a result, it is possible to avoid store congestion and improve convenience for the user.

Next, with reference to a flowchart of FIG. 24, a processing procedure of the order interruption process executed by the information providing system 1 according to the present embodiment will be described. This order interruption process is a process executed when registering the waiting information in the information management center 2 in the call process described with reference to FIG.

Here, it is assumed that the user is waiting for a turn at a restaurant, and the user is referred to as a target user, and the restaurant is referred to as a target restaurant for convenience.

The information management center 2 receives the waiting registration information transmitted from the user information terminal 16 possessed by the target user (SN1). Note that this turn waiting registration information includes information such as the name of the user, the number of users, and desired use conditions as described above.

Next, the information management center 2 transmits status information indicating the status (congestion status) of the target restaurant to the user information terminal 16 by e-mail, for example (SN2). This situation information includes, for example, a user number indicating the order of the target users at the time specified by the current user or the target user.

Here, the target user responds to the information management center 2 by charging the information management center 2 by operating the user information terminal 16 and replying to an email (situation information) transmitted from the information management center 2, for example. Can be instructed. This charge is for giving priority to the order of the target users, and the charge related to the charge is paid by the target user by a predetermined method.

When it is instructed by the target user to respond to the charge (YES in SN3), the information management center 2 ensures that the order of the target users managed in the database 17 takes precedence over the order of other users. The user number of the target user is registered in the database 17 (SN4). In this case, the turn waiting registration information described above is also registered in the database 17.

The registered user number of the target user is managed on the information management center 2 side, and the waiting registration completion information (mail) including the user number of the target user is stored in the user information terminal 16 of the target user. It is transmitted to (SN5). When the process of SN5 is executed, a call mail is transmitted to the user information terminal 16 when the order of the target users approaches as described above.

If the target user is not instructed to respond to the charge (NO in SN3), the user number of the target user is not given priority over the order of other users, that is, in the normal order. 17 (SN6). When the process of SN6 is executed, the process of SN5 described above is executed.

As described above, in the order interruption process, when the target user responds to the charge, the order of the target user can be prioritized. For example, when the target user is a paying member, the target It is possible to further improve the convenience for the user.

Here, it has been described that the order interruption process is executed when registering the order waiting registration information in the information management center 2 in the calling process. However, the order interruption process is appropriately executed after the order waiting registration information is registered. It may be a simple configuration.

Next, with reference to a flowchart of FIG. 25, a processing procedure of the turn waiting reception process executed by the information providing system 1 according to the present embodiment will be described. This order waiting reception process is a process for receiving an order waiting for a facility that cannot accept reservations by telephone or the like (for example, a hospital), that is, a facility that cannot wait for an order without going to the facility. .

Here, a facility that a user intends to use is referred to as a target facility, and the user is referred to as a target user for convenience.

First, the target user uses the user information terminal 16 such as a mobile phone, for example, to access the site of the facility desired to be used. In this case, the target user can transmit the waiting registration information to the information providing center 2 via the user information terminal 16. This waiting order registration information is information for registering waiting order to the target facility with respect to the information providing center 2, and includes, for example, the user name, the number of users, and the use date (use date and use time). Includes information such as desired conditions of use. These pieces of information are designated by the target user.

When the waiting information registration information is transmitted from the user information terminal 16, the information management center 2 receives the waiting information registration information (SO1).

In the information management center 2, the e-mail address of the user information terminal 16 and the waiting waiting registration information used by the target user are registered in, for example, the database 17 (SO2).

Here, when a predetermined time (for example, several hours before) the use time included in the turn-on registration information registered in the database 17 of the information management center 2, the processing after SO3 described below is executed. Note that the period before the predetermined time means that the time when the target user can use the facility is assumed not to exceed at least the usage date and time desired by the target user, assuming that he / she has waited for the turn from the current time, as will be described later. It is assumed that such a time is set.

In the database 17 of the information management center 2, the order information of other users who are currently waiting for the turn at the target facility and the use of the target facility among the other users are available. It is assumed that the order information (for example, number) of the person is managed. Since management of such order information is as described above, detailed description thereof is omitted.

In this case, the information management center 2 refers to the database 17 to determine whether or not there is a turn waiting by another user at the target facility (SO3). If the order information of other users is managed (registered) in the database 17, it is determined that the order waiting by other users has occurred. Further, although step SO3 is executed after step SO2, step SO3 may be executed after step SO1. That is, step SO2 is a process in which the information management center 2 writes the waiting registration information from the user to the database in step SO1, so that when the process of step S01 is received, the information management center 2 is waiting for the turn. It is calculated whether or not. Therefore, it goes without saying that the database writing process in step S02 may be executed after step SO3.

When it is determined that the turn waiting by other users has occurred (YES in SO3), the information management center 2 waits for the turn according to the number of other users waiting for the turn at the target facility. Time is calculated (SO4). Here, the turn waiting time refers to the time required until the target facility can be used, for example, when waiting for the turn at this stage.

Note that the order waiting time is determined by, for example, registering an average waiting time (order waiting time) in the database 17 in advance when there is one set of users waiting for the turn. It may be configured to be calculated according to the number of users (groups). In this case, it is preferable to register an appropriate turn waiting time in the database 17 according to the type of facility. Further, for example, the configuration may be such that processing such as weighting the order waiting time registered in the database 17 is appropriately executed in accordance with the number of users waiting for the order. Further, the waiting time may be calculated by the process described in FIG.

Next, in the information management center 2, as described above, based on the use date and time (here, use time) included in the turn waiting registration information registered in the database 17 and the calculated turn waiting time, the target user's It is determined whether registration for waiting for a turn is necessary (SO5). In this SO5 process, for example, when an order waiting time is added to the current time, the usage date (or several minutes before the usage date, etc.) may have passed, or several minutes before and after the usage date (for example, 10 minutes), it is determined that registration for waiting for the target user is necessary.

When it is determined that registration for waiting for the target user is necessary (YES in SO5), the information management center 2 has order information indicating the current order (the order until the target facility can be used). For example, it is registered in the database 17 in association with the identification information and mail address of the target user (SO6).

That is, in the above-described processing of SO5 and SO6, the order (order information) in which the target facility can be used is registered in the database 17 at the use date and time desired by the target user (period within a predetermined range). As a result, the target user is in a waiting state in the target facility. Although omitted in FIG. 25, when the order information is registered in the database 17, the order information or the like may be notified to the target user as described above.

Here, it is assumed that there is a user who is not waiting for the current order at the target facility and wants to transfer the target user's order (order information) described above (hereinafter referred to as a desired person). To do. In this case, the applicant notifies the information providing center 2 to that effect via, for example, a terminal used by the applicant. In addition, the order (order information) in which the transfer is desired by the applicant may be directly specified by the applicant, or specified according to the use date and time specified by the applicant on the information management center 2 side. Also good.

When it is determined that there is a requester in response to such notification (YES in SO7), the information providing center 2 changes the order information registered for the target user to the requester (S08). ). That is, the order information indicating the order of the target users registered in the database 17 is re-registered in the database as the order information indicating the order of the applicants. Specifically, the order information registered in the database 17 in association with the identification information and email address of the target user is re-registered in the database 17 in association with the identification information and email address of the applicant. .

Here, for the sake of convenience, it has been described that the order information is unconditionally changed for the applicant, but for example, the order information is changed for the applicant who satisfies the conditions specified by the target user. Such a configuration may be used. Specifically, for example, the order (information) secured by the target user may be sold to the applicant. Further, the order secured by the waiting-for-order reception process can be configured to be sold to the applicant who presents the highest amount. Here, it is only necessary to instruct the applicant to pay the fee, and specific fee payment may be performed as a separate process by a predetermined method.

As described above, the information management center 2 manages the order information of the users who can use the target facility. Therefore, the information management center 2 can register the users registered in the database 17 (here, re-registration). For example, a call mail is transmitted when the call of the applicant becomes close based on the order information of the desired applicant) and the order information of the user who can use the target facility (SO7).

In addition, when it is determined in the above-described SO3 that there is no turn waiting by another user, that is, the use date and time (the use date and time desired by the target user) included in the turn waiting registration information registered in the database 17 In the case where no turn waiting has occurred, the above-described SO9 process is executed in accordance with the use date and time. In this case, a call mail is transmitted to the target user.

If it is determined in SO5 that registration for waiting for the target user is not necessary, the process returns to SO3 and is repeated.

If it is determined in SO7 that there is no applicant, the SO9 process described above is executed. In this case, a call mail is transmitted to the target user.

As described above, in the order waiting reception process, even in the case of a facility that cannot make a reservation by telephone or the like and cannot wait for the order without going to the site, Because waiting information is automatically registered so that the target user can use the facility at the use date and time specified by the target user by managing the order information of other users who are waiting in turn, It becomes possible to wait for the turn without going to the facility, and the convenience for the user can be further improved. In other words, according to the above-described turn waiting reception process, when a turn waiting by the target user occurs (the turn waiting registration information is registered), a predetermined condition ( It is possible to acquire the order of the target user in the target facility by (date of use) or the like. As a result, for example, it is possible to accept a waiting order even before the date and time (use date and time) when the user desires to use the facility (that is, when the user cannot wait for the order yet). Convenience can be improved.

Further, in the above-described waiting-for-order reception process, when there is a requester, the requester can transfer the order information of the target user by changing the order information of the target user to the requester. Become. As a result, the order once reserved can be changed (transferred) to other users according to conditions, for example, so that convenience for users can be further improved and flexible response can be taken. it can.

It should be noted that the above-described waiting-for-order reception process may be performed only for users who respond to billing (for example, paid members).

The invention of the present application is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. *

DESCRIPTION OF SYMBOLS 1 ... Information provision system, 2 ... Information management center, 11 ... 1st facility, 12 ... 2nd facility, 13 ... 3rd facility, 14 ... 4th facility, 16 ... User information terminal.

Claims

In an information providing system comprising a user information terminal used by a user who uses various facilities, and an information providing device connected to be communicable with the user information terminal,
The user information terminal includes a transmission means for transmitting turn waiting registration information including a date and time when the user intends to use a facility to the information providing apparatus,
The information providing apparatus includes:
A database for managing order information indicating the order of other users waiting for the turn at the facility;
Based on the date and time included in the transmitted turn waiting registration information and the order information indicating the order of other users managed in the database, the user can select the facility in a period within the predetermined range of the date and time. Registration means for registering order information indicating the order of availability in the database;
An information providing system comprising: an acquisition unit configured to acquire the order under a condition designated in advance when the facility waits for a turn regardless of whether the facility waits for a turn.
In an information providing system comprising a user information terminal used by a user who uses various facilities, and an information providing device connected to be communicable with the user information terminal,
The user information terminal includes a transmission means for transmitting turn waiting registration information including a date and time when the user intends to use a facility to the information providing apparatus,
The information providing apparatus includes:
A database for managing order information indicating the order of other users waiting for the turn at the facility;
Based on the date and time included in the transmitted turn waiting registration information and the order information indicating the order of other users managed in the database, the user can select the facility in a period within the predetermined range of the date and time. Registration means for registering order information indicating the order of availability in the database;
If the applicant who wishes to transfer the order indicated by the registered order information satisfies the condition specified by the user, the order information is re-registered in the database as order information indicating the order of the applicant. An information providing system comprising: a re-registration means.
In an information providing system comprising a user information terminal used by a user who uses various facilities, and an information providing device connected to be communicable with the user information terminal,
The user information terminal includes a transmission means for transmitting turn waiting registration information including a date and time when the user intends to use a facility to the information providing apparatus,
The information providing apparatus includes:
A database for managing order information indicating the order of other users waiting for the turn at the facility;
Based on the date and time included in the transmitted turn waiting registration information and the order information indicating the order of other users managed in the database, the user can select the facility in a period within the predetermined range of the date and time. An information providing system comprising: registration means for registering in the database order information indicating the order of availability.
The information providing apparatus includes:
Acquisition means for sequentially acquiring order information indicating the order of other users who have become able to use the facility;
Notification means for notifying the user information terminal used by the user that the order of the user is close based on the order information registered in the database and the acquired order information. The information providing system according to any one of claims 1 to 3, characterized in that:
The user information terminal further includes instruction means for instructing the information providing apparatus to respond to billing,
The information providing system according to any one of claims 1 to 3, wherein the registration unit registers the order information in the database when instructed by the instruction unit to respond to the charge. .
The user information terminal includes display means for displaying a two-dimensional code including identification information for identifying the user,
The information providing apparatus includes:
Identification information acquisition means for acquiring identification information included in the two-dimensional code from information acquired by reading the displayed two-dimensional code with a two-dimensional code reader connected to the information providing device;
Point registration means for registering points given to the user identified by the acquired identification information in the database in association with the identification information;
And setting means for setting prohibition information for the acquired identification information when points are registered by the point registration means,
The point registration means according to any one of claims 1 to 3, wherein the point registration unit does not register the point in the database when prohibition information is set for the acquired identification information. Information provision system.
In an information providing system comprising a user information terminal used by a user who uses various facilities, and an information providing device connected to be communicable with the user information terminal,
The user information terminal includes transmission means for transmitting turn waiting registration information for registering turn waiting in a facility to be used by the user to the information providing device,
The information providing apparatus includes:
A database for managing order information indicating the order of other users waiting for the turn at the facility;
Based on the transmitted turn waiting registration information and the order information indicating the order of other users managed in the database, the user's facility until the user can use the facility to be used Registration means for registering order information indicating the order in the database;
Acquisition means for sequentially acquiring order information indicating the order of other users who have become able to use the facility;
Notification means for notifying the user information terminal used by the user that the order of the user is close based on the order information registered in the database and the acquired order information. An information provision system characterized by
In the information providing device connected to be able to communicate with the user information terminal used by the user who uses various facilities,
A database for managing order information indicating the order of other users who are waiting for the turn in the facility that the user intends to use;
Receiving means for receiving turn waiting registration information including the date and time when the user intends to use the facility from the user information terminal;
Based on the date and time included in the received waiting queue registration information and the order information indicating the order of other users managed in the database, the user can select the facility in a period within the predetermined range of the date and time. Registration means for registering order information indicating the order of availability in the database;
Regardless of whether or not the facility is waiting for an order, the information providing device comprises: an acquisition means for acquiring the order under a predesignated condition when the facility waits for an occurrence .
Manages order information indicating the order of other users who are waiting in turn at the user information terminal used by users who use various facilities and the facility connected to be communicable with the user information terminal. An information providing method executed by an information providing system comprising an information providing apparatus having a database,
The user information terminal, to send the waiting information registration information including the date and time when the user intends to use the facility to the information providing device;
Based on the date and time included in the transmitted turn waiting registration information and the order information indicating the order of other users managed in the database, the information providing device is within a predetermined range of the date and time. Registering in the database order information indicating the order in which the facilities can be used in a period;
Regardless of whether or not the facility is waiting for an order, the information providing apparatus includes the step of acquiring the order under a predesignated condition when the facility waits for an occurrence.
Information providing apparatus having a database for managing order information indicating the order of other users who are waiting in turn in the facility communicably connected to a user information terminal used by a user who uses various facilities An information providing program executed by a computer of
In the computer,
Receiving, from the user information terminal, turn waiting registration information including a date and time when the user intends to use the facility;
Based on the date and time included in the received turn waiting registration information and the order information indicating the order of other users managed in the database, the user uses the facility in a period within the predetermined range of the date and time. Registering order information indicating the possible order in the database;
An information providing program for causing the information providing apparatus to execute a step of acquiring an order under a predesignated condition when the facility is waiting for an order regardless of whether the facility is waiting for an order.