WO2012025644A1 - Système multiservices personnalisé pour automates de vente - Google Patents

Système multiservices personnalisé pour automates de vente Download PDF

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Publication number
WO2012025644A1
WO2012025644A1 PCT/ES2011/000260 ES2011000260W WO2012025644A1 WO 2012025644 A1 WO2012025644 A1 WO 2012025644A1 ES 2011000260 W ES2011000260 W ES 2011000260W WO 2012025644 A1 WO2012025644 A1 WO 2012025644A1
Authority
WO
WIPO (PCT)
Prior art keywords
video
cpu
service system
remote
audio
Prior art date
Application number
PCT/ES2011/000260
Other languages
English (en)
Spanish (es)
Inventor
Daniel Barcos Platero
Juan GÓMEZ ARNAO
Original Assignee
Daniel Barcos Platero
Gomez Arnao Juan
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Daniel Barcos Platero, Gomez Arnao Juan filed Critical Daniel Barcos Platero
Publication of WO2012025644A1 publication Critical patent/WO2012025644A1/fr

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/16—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices exhibiting advertisements, announcements, pictures or the like
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/009—User recognition or proximity detection

Definitions

  • the present invention falls within the technical field of vending machines and, particularly, in the sector of multi-service systems for this type of machines.
  • Vending machines have been known for many years and it is increasingly common to find them on public roads and inside buildings such as shopping centers, offices, shops, train and bus stations, airports, etc.
  • Traditionally in the event of a breakdown, a malfunction of a vending machine, the affected customer had to contact the company with the gesture of the machine by postal or telephone, which apart from being cumbersome for the customer, rarely produces angry at customers and even cases of vandalism against vending machines.
  • patent application ES-2204293-A1 discloses a control system for automatic vending machines for products, so that the system comprises a central server connected to the internet, which can be accessed through corresponding security standard, the associated operators or owners of automatic machines to be controlled, equipped with a telephone for public use, by means of a computer equipment, incorporating the central server means for real-time or cyclic connection with each machine, means for the treatment of the data and for the management and control of said data of each machine, means to facilitate the access to the data of each machine by the operators or owners associated to their corresponding machines and means to receive directly Machine information related to its operation.
  • Patent application ES-224 ⁇ 3118-A1 discloses an automatic vending machine with multifunction display, comprising a multifunction touch screen, means associated with the touch screen for its change of function and speakers inside, as well as means electronic control, function and programming of the multifunction screen through which you can program different commercials or product presentations on the multifunction screen.
  • the patent application ES-2165308-A1 discloses a combined system for the autonomous sale of products and services, which includes the incorporation into an automatic vending machine of a module that has the means of function of a service, a display that the payment method is assigned from the display of the automatic machine when the service is selected, as well as of the function keys of the service and of the elements of service provision, the control circuit of the service being governed by the control electronics main machine automatic and connected to the telephone network for control and management.
  • control and management system for vending machines solve the problem posed partially, in view of the fact that they detect malfunctions and breakdowns of the machines, they transmit the corresponding warnings, allow a remote check and the possibility of trying to solve certain faults and Remote malfunction, they do not offer a real-time customer service or identify the authors of vandalism against the machine.
  • the present invention aims to overcome the drawbacks of the state of the art detailed above, by means of a multi-service system for vending machines connectable to a vending machine, and comprising a station local that integrates a CPU with local data storage means, connected at least to a presence detector to emit detection signals when it detects a person present in a perimeter of the machine, to a video system with a display screen, to an audio system with at least one speaker, to telecommunications means to establish communications with a remote station via the Internet, and user interface means to activate telecommunications means to establish communications with a remote center through the Internet; that is characterized because
  • the video system further comprises at least one video camera, preferably a mini-camera, and the audio system further comprises at least one microphone;
  • the CPU is designed for general, from the audio signals generated by the microphone and video signals generated by the camera, respectively audio data and video data; to convert video data and audio data received from the remote center into reproducible video and audio signals respectively by the video screen and the speaker, and to transmit said data to the remote center through telecommunications means,
  • the user interface means comprise actuator means for activating a customer service mode by means of an assistance connection that allows real-time videoconferencing communications between Internet via the video system and the audio system between a remote assistance station and the user;
  • the CPU is designed to activate the telecommunications means, at least the video camera of the video system and the audio system in the customer service mode, when it receives the detection signal from the presence detector, and said means actuators have been operated, and to maintain customer assistance mode while the activator module continues to receive detection signals generated by the presence detector;
  • the multi-service system comprises an Internet domain, through which communications are established between the local station and the remote assistance station.
  • the screen is of flat design, such as an LCD, TFT, OLED or similar screen.
  • the actuator means may comprise an actuator button integrated to the vending machine and / or, when the display screen is a touch screen, may be a virtual button represented on such a touch screen.
  • the local station can be a compact unit comprising the CPU with the local data storage means.
  • this compact unit may comprise in addition to the display screen, the video camera, the speaker, the microphone, the telecommunications means, and / or the actuator means.
  • the CPU may be designed to store videoconferencing communications in local data storage media.
  • the remote center may comprise remote data storage means in which such videoconferencing communications are stored.
  • the CPU is also designed to activate at least the video camera when it receives the presence signal from the presence detector and save the captured video images in the data storage media. .
  • This offers a security advantage to the user since any attempted robbery or robbery that occurs while in the camera's coverage area will be recorded and documented.
  • the activation of the video camera and, where appropriate, the audio system offers the technical advantage that the system is prepared to enter the customer service mode, thus offering a faster response to the operation of the actuator means.
  • the present invention makes it possible to make available to users that operate vending machines, the technical means that allow users to provide a personalized and real-time customer service , and that can be easily and economically integrated into both new and existing vending machines.
  • the CPU is designed to, when it receives the detection signal from the presence detector and the actuator means »have not been activated, to activate the video system in a video mode of content diffusion, in the one that the video system reproduces video files from a playlist stored in the local data storage media, showing the corresponding video contents on the display screen.
  • the CPU may be designed to, when it receives the detection signal from the presence detector and the actuator means have not been activated, activate the audio system in an audio content diffusion mode, in which the system Audio reproduces audio files from a playlist stored in local data storage media, broadcasting the corresponding audio contents by the speaker.
  • This embodiment allows the display screen and, where appropriate, the speakers, images and videos, such as news, entertainment shorts, advertising tips, information on how to use the vending machine, etc.
  • the multi-service system may further comprise a minimum of one or more vandal-proof sensors connected to the CPU, in which case the CPU is designed to activate when it receives an alert signal from at least one vandal-proof sensor.
  • the chamber Video in a surveillance mode, and to record the images! recorded by the camcorder on surveillance video storage media, and / or activate the microphone in a surveillance mode, and to record the sounds captured by the microphone in storage media for surveillance sounds.
  • Vandal-proof sensors can be vibration sensors, rollover sensors and / or door opening sensors.
  • Surveillance video storage media may comprise remote video storage media, located in the remote center, and the CPU is designed to activate telecommunication media to establish communications with the remote center over the Internet to record images from surveillance in the remote storage media of vices.
  • the means of storing surveillance videos may be included in the local data storage media.
  • the surveillance sound storage means may comprise remote sound storage means, located in the remote center, and because the CPU is designed to activate the telecommunications means to establish communications with the remote center via the Internet. to record surveillance sounds on the remote sound storage media, and / or may be included in the local data storage media.
  • the local station is also provided with a battery that allows its operation to be maintained at least in the vandal-proof local surveillance and recording mode and / or customer service during power outages of the power grid to which the local station is connected and the vending machine.
  • the advantage that communications between the station Local and remote center is done through an Internet domain is that communications between users of vending machines that integrate the system of the present invention, do not necessarily require a "cali center" but that the people of the company responsible to provide the customer service, which may belong to the personnel of the company that operates the vending machines can provide the customer service or, where appropriate, resort to surveillance data, accessing the Internet domain through a desktop computer, a laptop, digital, fixed or mobile telephone terminals, with Internet communication capability.
  • a desktop computer a laptop, digital, fixed or mobile telephone terminals, with Internet communication capability.
  • the requests of attention of the users of vending machines can always be attended immediately and from any convenient place for the company, thus leaving the customer more satisfied to be able to solve their problems on the spot.
  • the content dissemination video mode is also implemented in the system, the user can be offered access to content that entertains or interests him.
  • the surveillance mode is also implemented, the vending machine operator also earns a security bonus.
  • Figure 1 is a block diagram showing the architecture of an exemplary embodiment of the multi-service system according to the present invention
  • Figure 2 is a block diagram showing the main elements of the system involved in the customer service mode
  • Figure 3 is a block diagram showing the main elements of the system involved in the surveillance mode
  • Figure 4 is a block diagram showing the main elements of the system involved in the video broadcast mode.
  • multi-services for vendinc 'machines comprises a local station comprising a CPU -2- with local data storage means -2a-, such as a hard disk, a presence detector -6a- to emit detection signals when it detects a person present on a perimeter of the machine, a video system with a display screen -3- and a mini-camera -4-, an audio sisteria -5- with a speaker -5a- and a microphone -5b-, media of telecommunications -14-, such as a router, to establish communications with a remote station through -10, 11, 12-, which can be a mobile phone, a desktop computer -11- or a laptop -12-, Internet -8-, and an actuator button -1- to activate the telecommunications means -14- to establish communications with a remote center -13- and with the remote station -10, 11, 12- via the Internet -8-.
  • a local station comprising a CPU -2- with local data storage means -2a-, such as a hard disk,
  • the CPU -2- is designed to generate, from the audio signals generated by the microphone -5b- and the video signals generated by the camera -4-, respectively audio data and video data, to convert data of video and audio data received from the remote center -13- in video and audio signals reproducible respectively by the video screen -3- and the speaker -5a-, and to transmit said data to the remote center -13- through of telecommunications facilities -14-,
  • the actuator button -1- is used to activate the CPU -2- in a customer service mode by means of an assistance connection that allows, via the Internet -8-, through the video system -3, 4- and the audio system -5-, carry out real-time videoconferencing communications between the remote station -10, 11, 12- and the user.
  • the CPU -2- is designed to activate the telecommunications means -14-, the video camera -4-, the display screen -3- and the audio system - 5-, when it receives the detection signal from the presence detector -6a-, and said actuator means -1- have been activated-
  • the customer assistance mode is maintained while the CPU -2- continues to receive detection signals generated by the presence detector -6a-, that is, is maintained while the presence of the user is being detected, and ends automatically when the user moves away from the vending machine.
  • the multi-service system also comprises an Internet domain -9-, through which communications are established between the local station and the remote station of assistance -10, 11, 12-.
  • the CPU -2- is designed both to store videoconferencing communications in local data storage media -2a- and to send videoconferencing communications to the remote center -13- via the Internet -8- where they are stored in media remote storage the CPU -2- is designed to activate the video camera -4- when it receives the presence signal from the presence detector -6a- and save the captured video images the CPU -2- is designed for, when it receives the detection signal of the presence detector -6a- and the actuator means -1- have not been activated, activate the video system -3, 4- in a video mode of content diffusion, in which the video system -3, 4- and the audio system -5- play video and audio files of respective playlists stored in the local data storage media -2a-, showing the corresponding video contents on the display screen -3 -, and broadcasting the corresponding audio contents by the speaker -5a-.
  • the multi-service system also comprises a plurality of vandal sensors -6b- connected to the CPU -2-.
  • Vandal-proof sensors can be, for example, a vibration sensor, a rollover sensor and a door opening sensor of the vending machine.
  • the CPU -2- receives an alert signal from at least one of the: s vandal-proof sensors -2-, it activates the video camera -4- and the microphone -5b- in a surveillance mode, and records the images and the sounds captured by the video camera -4- and the microphones -5b- in video storage media and surveillance sounds comprised in said data storage media -2a, 13a-.
  • the video storage media and surveillance sounds comprise remote video and sound storage media comprised in the remote storage media -13a-, located in the remote center -13-, as well as video surveillance storage media are included in the local data storage means -2a-.
  • the CPU -2- is designed to activate the telecommunications means -14- to establish communications with the remote center -13- through Internet -8- to record surveillance images on remote video storage media.

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Telephonic Communication Services (AREA)
  • Control Of Vending Devices And Auxiliary Devices For Vending Devices (AREA)

Abstract

La présente invention porte sur un système multiservices pour des automates de vente qui comprend une station locale équipée d'une unité centrale de traitement (UC) (2), un détecteur de présence (6a) qui émet des signaux de détection quand il détecte la présence d'une personne, une caméra vidéo (3), un écran de visualisation (4), un système audio (5), des moyens de télécommunication (14) pour établir des communications avec une station distante (10, 11, 12) par le biais d'un domaine Internet (8); des moyens actionneurs (1) pour activer un mode d'attention au client par le biais du domaine Internet (8) au moyen de communications de vidéoconférence entre la station distante (10, 11, 12) et l'utilisateur. Le système est tel que l'UC (2) active les moyens de télécommunication (14), le système vidéo (3, 4) et le système audio (5) dans le mode de service d'attention au client quand elle reçoit le signal de détection (6a) et que les moyens actionneurs (1) ont été actionnés (1), ceci maintenant le mode d'assistance au client tandis que l'UC (2) continue à recevoir des signaux de détection.
PCT/ES2011/000260 2010-08-26 2011-08-03 Système multiservices personnalisé pour automates de vente WO2012025644A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ESP201001124 2010-08-26
ES201001124A ES2377288B1 (es) 2010-08-26 2010-08-26 Sistema multi-servicios personalizado para máquinas vending.

Publications (1)

Publication Number Publication Date
WO2012025644A1 true WO2012025644A1 (fr) 2012-03-01

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PCT/ES2011/000260 WO2012025644A1 (fr) 2010-08-26 2011-08-03 Système multiservices personnalisé pour automates de vente

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ES (1) ES2377288B1 (fr)
WO (1) WO2012025644A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11189125B2 (en) 2013-08-20 2021-11-30 Nicoventures Trading Limited Apparatus and method for dispensing liquids into a container

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES1077250Y (es) 2012-04-18 2012-09-18 Crambo Sa Maquina de venta con elemento lcd translucido incorporado
ES1103855Y (es) * 2014-01-17 2014-06-11 Muxunav S L Dispositivo de multiconexion de paneles luminicos intercambiables en maquinas expendedoras.
ES1118105Y (es) * 2014-04-24 2014-10-20 Posterscope Iberia S A U Dispositivo inteligente para la conversión de máquinas de venta convencionales en venta inteligente

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5769269A (en) * 1994-04-28 1998-06-23 Peters; Steven A. Vending system
US20050154644A1 (en) * 2004-01-12 2005-07-14 Deakin William J. Interactive networked product container
GB2420211A (en) * 2004-11-12 2006-05-17 Next Generation Kiosk Ltd Kiosk

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5769269A (en) * 1994-04-28 1998-06-23 Peters; Steven A. Vending system
US20050154644A1 (en) * 2004-01-12 2005-07-14 Deakin William J. Interactive networked product container
GB2420211A (en) * 2004-11-12 2006-05-17 Next Generation Kiosk Ltd Kiosk

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11189125B2 (en) 2013-08-20 2021-11-30 Nicoventures Trading Limited Apparatus and method for dispensing liquids into a container

Also Published As

Publication number Publication date
ES2377288A1 (es) 2012-03-26
ES2377288B1 (es) 2013-02-05

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