WO2011146750A3 - Centre d'échange d'informations concernant des bogues - Google Patents

Centre d'échange d'informations concernant des bogues Download PDF

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Publication number
WO2011146750A3
WO2011146750A3 PCT/US2011/037210 US2011037210W WO2011146750A3 WO 2011146750 A3 WO2011146750 A3 WO 2011146750A3 US 2011037210 W US2011037210 W US 2011037210W WO 2011146750 A3 WO2011146750 A3 WO 2011146750A3
Authority
WO
WIPO (PCT)
Prior art keywords
application
developer
applications
reports
problem reports
Prior art date
Application number
PCT/US2011/037210
Other languages
English (en)
Other versions
WO2011146750A2 (fr
Inventor
Jacek Surazski
Jason B. Parks
Dawid Duda
Original Assignee
Google Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Google Inc. filed Critical Google Inc.
Priority to JP2013511363A priority Critical patent/JP5937577B2/ja
Priority to CA2798759A priority patent/CA2798759C/fr
Priority to KR1020177029725A priority patent/KR101829406B1/ko
Priority to EP11784262.5A priority patent/EP2572282A4/fr
Priority to AU2011255477A priority patent/AU2011255477B2/en
Priority to KR1020127033129A priority patent/KR101789266B1/ko
Priority to CN201180024596.3A priority patent/CN103038752B/zh
Publication of WO2011146750A2 publication Critical patent/WO2011146750A2/fr
Publication of WO2011146750A3 publication Critical patent/WO2011146750A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G06F11/0742—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/70—Software maintenance or management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0781—Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/324—Display of status information
    • G06F11/327—Alarm or error message display
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • G06F15/16—Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/70—Software maintenance or management
    • G06F8/71—Version control; Configuration management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/012—Providing warranty services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

Abstract

Un système mis en œuvre par ordinateur pour générer des rapports sur des problèmes de logiciels comprend un sous-système d'enregistrement pour enregistrer les développeurs de logiciels de plusieurs organisations de développeurs différentes ; un magasin d'applications qui met une pluralité d'applications provenant d'une pluralité de développeurs d'applications à disposition à des fins d'acquisition par des membres du public ; un traceur de bogues d'applications programmé pour recevoir des rapports de problèmes relatifs à des applications distribuées au moyen du magasin d'applications, pour recevoir des données concernant les problèmes, et pour associer les données à une application spécifique ou à un développeur de l'application spécifique ; et un générateur de rapports pour produire un ou plusieurs rapports de problèmes pour un développeur qui a fourni une ou plusieurs applications, les rapports de problèmes comprenant des informations à propos des données concernant les problèmes relatifs à des applications spécifiques soumises au magasin d'applications par le développeur.
PCT/US2011/037210 2010-05-19 2011-05-19 Centre d'échange d'informations concernant des bogues WO2011146750A2 (fr)

Priority Applications (7)

Application Number Priority Date Filing Date Title
JP2013511363A JP5937577B2 (ja) 2010-05-19 2011-05-19 バグクリアリングハウス
CA2798759A CA2798759C (fr) 2010-05-19 2011-05-19 Centre d'echange d'informations concernant des bogues
KR1020177029725A KR101829406B1 (ko) 2010-05-19 2011-05-19 버그 클리어링 하우스
EP11784262.5A EP2572282A4 (fr) 2010-05-19 2011-05-19 Centre d'échange d'informations concernant des bogues
AU2011255477A AU2011255477B2 (en) 2010-05-19 2011-05-19 Bug clearing house
KR1020127033129A KR101789266B1 (ko) 2010-05-19 2011-05-19 버그 클리어링 하우스
CN201180024596.3A CN103038752B (zh) 2010-05-19 2011-05-19 一种用于管理软件问题报告的方法、系统和设备

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US34645310P 2010-05-19 2010-05-19
US61/346,453 2010-05-19

Publications (2)

Publication Number Publication Date
WO2011146750A2 WO2011146750A2 (fr) 2011-11-24
WO2011146750A3 true WO2011146750A3 (fr) 2012-01-26

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2011/037210 WO2011146750A2 (fr) 2010-05-19 2011-05-19 Centre d'échange d'informations concernant des bogues

Country Status (8)

Country Link
US (4) US8898637B2 (fr)
EP (1) EP2572282A4 (fr)
JP (2) JP5937577B2 (fr)
KR (2) KR101789266B1 (fr)
CN (2) CN103038752B (fr)
AU (1) AU2011255477B2 (fr)
CA (1) CA2798759C (fr)
WO (1) WO2011146750A2 (fr)

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US20150234699A1 (en) 2015-08-20
CA2798759C (fr) 2018-09-04
EP2572282A2 (fr) 2013-03-27
KR101829406B1 (ko) 2018-02-19
CN103038752B (zh) 2016-04-13
US10007512B2 (en) 2018-06-26
AU2011255477B2 (en) 2015-04-02
US8381189B2 (en) 2013-02-19
JP6165922B2 (ja) 2017-07-19
CN103038752A (zh) 2013-04-10
WO2011146750A2 (fr) 2011-11-24
US20110314438A1 (en) 2011-12-22
AU2011255477A1 (en) 2012-11-22
KR101789266B1 (ko) 2017-11-20
EP2572282A4 (fr) 2017-04-26
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CA2798759A1 (fr) 2011-11-24
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KR20170119725A (ko) 2017-10-27
US8898637B2 (en) 2014-11-25
US20160299756A1 (en) 2016-10-13
CN105868039A (zh) 2016-08-17
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