WO2010145493A1 - Procédé de transfert d’appel et système pupitre d’opérateur - Google Patents

Procédé de transfert d’appel et système pupitre d’opérateur Download PDF

Info

Publication number
WO2010145493A1
WO2010145493A1 PCT/CN2010/073770 CN2010073770W WO2010145493A1 WO 2010145493 A1 WO2010145493 A1 WO 2010145493A1 CN 2010073770 W CN2010073770 W CN 2010073770W WO 2010145493 A1 WO2010145493 A1 WO 2010145493A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
special
control
message
call
Prior art date
Application number
PCT/CN2010/073770
Other languages
English (en)
Chinese (zh)
Inventor
罗美云
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2010145493A1 publication Critical patent/WO2010145493A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator

Definitions

  • the main wood to be solved is to provide special connection methods and systems with high speed and high utilization.
  • this article provides various special methods, and each control, the method includes
  • the agent accepts the primary user, and controls each message.
  • special message includes special user
  • Step, and each control receives the special message, and the method includes the curiosity and control.
  • the method steps include the friendship, and each control
  • One step, before assigning, accepting the primary user, the method includes
  • Each control user's assignment message is available, and the assignment will be assigned and each control will control the user's acceptance.
  • One step, and each control call special user, the method includes the message of controlling and receiving the special user, and connecting the user and the special user.
  • This system provides a variety of systems, including agents and controls.
  • the special message includes the special user
  • the virtual ones, and each control step is called to call the user.
  • control office accepts the user's
  • the approximation includes allocation, and, when available, will be assigned and controlled.
  • the user of the present call directly calls the special user, and in contrast to the existing Mudong said, the steps of reducing the user's tone, the quick completion of the special connection, and the improvement of each of the special use messages of the utilization rate are also improved. And each control is directly released, so that other steps can be completed, and the utilization rate is improved.
  • the main user is accepted, and the special message is controlled and controlled, and the special message is received, and the special message is called to the special user.
  • the special message can include the special user, and each control
  • the system includes allocations, and, when available, will be allocated and controlled.
  • the distribution of mercury can be similar to , and so on.
  • the upper allocation is assigned to each control, and the return message is sent to each control, and the return message includes the assigned one.
  • step 201 accepts the primary user, .
  • Step 202 controls the special message to and from each other, and the special message includes the special user.
  • Step 203 and each control release call the special user.
  • each control receives the special message, immediately released, and the special call in the special message is connected to the user. If the call fails, the message is directly sent to the user, and if the user arrives or fails, the call is successful, and the user goes to or .
  • Special users, users and special users are specially connected.
  • Step 301 A calls, address messages to each control.
  • Step 302 and each control a full message to the A address.
  • Step 303 and each control assigns a message to the .
  • step 304 if there is space, the allocation is assigned and each control is performed, and the result is returned to each control, that is, in the present break mode, if it is returned to B, the execution step 305 is not empty, directly.
  • Step 306 B controls the address all messages.
  • Step 307 B controls each message.
  • Step 309 B controls each of the special messages, and the special message includes C.
  • Step 310 and each control B, sit B has special connection, directly B, B, can accept new and each, with step 311 sit B special connection, B special connection failure prompt, this special operation,
  • Step 311 control to "C call, address message.
  • Step 312c controls the address all messages to and from each other.
  • step 313 “C and each control message, A occupies “C is connected, and the special connection is completed.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L’invention concerne un procédé de transfert d’appel, le procédé comprenant les étapes suivantes : un siège accepte un appel d’un utilisateur appelant (201) ; le siège transmet un message de transfert à un module de commande de services (202) ; le module de commande de services libère le siège et appelle un utilisateur de transfert compte tenu du message de transfert. L’invention concerne également un système pupitre d’opérateur. L’utilisateur de transfert est appelé directement après l’acceptation de l’appel de l’utilisateur appelant par le siège, ce qui permet d’éviter à l’utilisateur appelant d’avoir à écouter une tonalité de garde, comme dans l’état de la technique. L’invention permet de réaliser un transfert d’appel sans délai, d’améliorer la qualité du service en réseau et d’utiliser les équipements plus efficacement. Après avoir transmis le message de transfert, le siège est directement libéré par le module de commande de services, et libre d’effectuer d’autres tâches, ce qui permet d’optimiser l’utilisation des équipements.
PCT/CN2010/073770 2009-09-28 2010-06-10 Procédé de transfert d’appel et système pupitre d’opérateur WO2010145493A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN200910190660XA CN102035951A (zh) 2009-09-28 2009-09-28 一种话务转接方法和话务台系统
CN200910190660.X 2009-09-28

Publications (1)

Publication Number Publication Date
WO2010145493A1 true WO2010145493A1 (fr) 2010-12-23

Family

ID=43355844

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2010/073770 WO2010145493A1 (fr) 2009-09-28 2010-06-10 Procédé de transfert d’appel et système pupitre d’opérateur

Country Status (2)

Country Link
CN (1) CN102035951A (fr)
WO (1) WO2010145493A1 (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109769072A (zh) * 2017-11-09 2019-05-17 中兴通讯股份有限公司 语音留言的处理方法、存储介质及服务器
CN108234781B (zh) * 2018-01-15 2020-11-03 诺雪（武汉）科技有限公司 通信方法及装置
CN109495658B (zh) * 2018-12-27 2021-04-13 广州云趣信息科技有限公司 一种通过一个长整形数值实现对一组话务功能权限进行控制的方法

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1638305A1 (fr) * 2004-09-17 2006-03-22 Siemens Aktiengesellschaft Service de transfert d'appels
CN1897613A (zh) * 2006-06-19 2007-01-17 上海粱江通信系统有限公司 一种实现虚拟总机话务台的接续控制方法
CN101282383A (zh) * 2007-12-27 2008-10-08 华为技术有限公司 处理话务员签入的方法、装置及语音服务系统
CN101409749A (zh) * 2008-08-22 2009-04-15 中兴通讯股份有限公司 一种话务台转接装置、系统及实现方法

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1638305A1 (fr) * 2004-09-17 2006-03-22 Siemens Aktiengesellschaft Service de transfert d'appels
CN1897613A (zh) * 2006-06-19 2007-01-17 上海粱江通信系统有限公司 一种实现虚拟总机话务台的接续控制方法
CN101282383A (zh) * 2007-12-27 2008-10-08 华为技术有限公司 处理话务员签入的方法、装置及语音服务系统
CN101409749A (zh) * 2008-08-22 2009-04-15 中兴通讯股份有限公司 一种话务台转接装置、系统及实现方法

Also Published As

Publication number Publication date
CN102035951A (zh) 2011-04-27

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