WO2010108389A1

WO2010108389A1 - Control device and method for managing the consumption behavior of member

Info

Publication number: WO2010108389A1
Application number: PCT/CN2010/000360
Authority: WO
Inventors: 腾勇
Original assignee: 上海客主商务服务有限公司
Priority date: 2009-03-25
Filing date: 2010-03-24
Publication date: 2010-09-30
Also published as: CN101847236A

Abstract

A control method for managing the consumption behavior of a member in a member management system is disclosed. The method includes the following steps: a.) receiving a member indication information; b.) judging whether the member corresponding to the member indication information belongs to the first member unit; c.) recording the first sum of money in a second member unit if said member does not belong to said first member unit. A corresponding auxiliary control method is also disclosed. The method includes the following steps: i.) receiving an instruction that a member unit has settled an account corresponding to said member unit; ii.) deducting said settled sum of money from said account. A corresponding control device and an auxiliary control device are also disclosed. The present solution uses a member information sharing platform to broaden information distribution channels for businesses, thereby enabling them to share member information. While it allows individual businesses to independently bring in and manage their own members, the present solution provides a way to integrate the management of members of multiple businesses, thereby providing a means for centralizing management and sharing member information.

Description

Control device and control method for managing member consumption behavior

The present invention relates to an information management system, and more particularly to a member management system for managing member information, and more particularly to a control method for managing member consumption behavior in a member management system and a corresponding control device. Background technique

With the rapid development of the trend of economic globalization, the market competition environment has become increasingly fierce. Especially for the service industry, customers are undoubtedly the resources that all businesses are competing for. Adopting membership management for customers is a good strategy to improve customer satisfaction and loyalty. Merchants break down customers into non-member and member categories, which can provide better service to member customers. Membership is therefore an important way to build customer satisfaction and loyalty, while members are important information that merchants have and play an increasingly critical role in market competition.

For some service industries, due to the constraints of geographical conditions, corporate development members will encounter restrictions, which will result in enterprises not being able to cope with fierce market competition. For example, in the hotel industry, since the hotel service relies on fixed facilities, the hotel's service target can only be limited to customers who make a short stay at the hotel location, which makes the hotel development members extremely difficult. Therefore, if the company can share the member information, it can achieve the goal of complementing the information resources and increase the opportunities for market development, which is conducive to joint development and utilization of market opportunities, thus achieving a mutually beneficial and win-win situation.

In the prior art, especially for the service industry, there is no technical solution for better centralized management and sharing of member information of a plurality of enterprises. For example, a hotel room reservation center (such as Ctrip) centrally manages the reservation services of a number of hotels, which can reasonably distribute customers among multiple hotels, but in this way, customer satisfaction and loyalty are concentrated. Book the hotel room instead of the hotel itself. In other words, the hotel's customer information comes from the hotel room reservation center, which cannot fulfill multiple hotel member information. Sharing, that is, hotel member information is not spread between hotels. Summary of the invention

In view of the deficiencies in the prior art, an object of the present invention is to provide a control method for managing member consumption behavior in a member management system and a corresponding control device by providing a member management system shared by each member unit.

According to an aspect of the present invention, a control method for managing a member consumption behavior in a member management system is provided, wherein the member management system manages a plurality of member units and at least one account of each of the member units is described The member management system is configured to include the steps of: a. receiving member indication information; b. determining whether the member corresponding to the member indication information belongs to the first member unit; c. if the member does not belong to the first member The member unit records the first amount to the second member unit, wherein the member belongs to the second member unit. Preferably, the first member unit forwards the member indication information to the member management system. Preferably, the member indication information is received by a receiving device placed in the first member unit.

According to another aspect of the present invention, there is provided a control apparatus for managing membership consumption behavior in a member management system, wherein the member management system manages a plurality of member units and at least one account of each of the member units is The member management system is configured to include: a first receiving device, configured to receive the member indication information; and a first determining device, configured to determine whether the member corresponding to the member indication information belongs to the first member unit; a crediting device, configured to: when the member does not belong to the first member unit, record a first amount to the second member unit, wherein the member belongs to the second member unit.

According to still another aspect of the present invention, an auxiliary control method for managing a member consumption behavior in a member management system is provided, wherein the member management system manages a plurality of member units and at least one account of each member unit is The member management system is configured to include the following steps: i. receiving an instruction that a member unit has settled the corresponding account of the member unit, wherein the instruction includes the settled amount; ii. from the account The amount of the settlement is deducted.

According to still another aspect of the present invention, there is also provided for member elimination in a member management system. An auxiliary control device for managing fee behavior, wherein the member management system manages a plurality of member units and at least one account of each member unit is managed by the member management system, and is characterized by comprising: a third a receiving device, configured to receive an instruction that a member unit has settled the corresponding account of the member unit, wherein the instruction includes a settled amount; and the first deduction device is configured to deduct the account from the account The amount settled.

The present invention further determines the benefit arising from the consumer behavior of the member by judging whether the member belongs to the first member unit based on the received member instruction information. The member management system provides an information platform for sharing member resources between enterprises, and the enterprise can share the member information through the member management system, thereby realizing the sharing of member information; at the same time, independently developing each member in each enterprise. Under the management conditions, the member management system can provide a means for unified management of members of multiple enterprises. In fact, the present invention solves the problem of how to centrally manage and share member information, and provides a platform for enterprises to broaden information distribution channels and share member information, so that enterprises can break through the restrictions imposed by geographical factors on information dissemination, thereby enabling enterprises to The member information is transmitted by the member management system provided by the present invention. DRAWINGS

Other features, objects, and advantages of the present invention will become more apparent from the Detailed Description of Description

1 is a flow chart showing a control method for managing member consumption behavior in a member management system according to a first embodiment of the present invention;

2 is a flow chart showing a control method for managing member consumption behavior in a member management system according to a second embodiment of the present invention;

3 is a flow chart showing a method of managing and controlling member consumption behavior in a member management system according to a third embodiment of the present invention;

4 is a flow chart showing an auxiliary control method for managing member consumption behavior in a member management system according to a fourth embodiment of the present invention;

FIG. 5 is a flowchart showing an auxiliary control method for managing member consumption behavior in a member management system according to a fifth embodiment of the present invention; FIG. 6 is a flow chart showing an auxiliary control method for managing member consumption behavior in a member management system according to a sixth embodiment of the present invention;

FIG. 7 is a diagram showing the main body relationship of a control method for managing a member consumption behavior in a member management system according to an embodiment of the present invention; FIG.

FIG. 8 is a diagram showing a network topology of a control system for managing member consumption behavior in a member management system according to another embodiment of the present invention; FIG.

FIG. 9 is a schematic diagram showing the main body relationship of a control method for managing member consumption behavior in a member management system according to still another embodiment of the present invention; FIG.

FIG. 10 is a block diagram showing the structure of a control device for managing member consumption behavior in a member management system according to a seventh embodiment of the present invention; FIG.

Figure 11 is a block diagram showing the structure of the first judging means 42 in the control device 4 shown in Figure 10 according to a seventh embodiment of the present invention;

Figure 12 is a block diagram showing the structure of a first entry device 43 in the control device 4 of Figure 10 in accordance with a seventh embodiment of the present invention;

Figure 13 is a block diagram showing the structure of a fourth loading device 44 in the control device 4 of Figure 10 according to a seventh embodiment of the present invention;

Figure 14 is a diagram showing the structure of an auxiliary control device for managing member consumption behavior in a member management system according to an eighth embodiment of the present invention;

Figure 15 is a diagram showing the structure of an auxiliary control device for managing member consumption behavior in a member management system according to a ninth embodiment of the present invention. detailed description

1 is a flow chart showing a control method for managing member consumption behavior in a member management system according to a first embodiment of the present invention. In this embodiment, specifically, step S210 is performed to receive the member indication information, wherein the member information may be uniquely determined according to the member indication information, for example, the account of the corresponding member in the member management system may be determined. . Preferably, the member indication information includes a membership card number and hardware identification information corresponding to the membership card, and those skilled in the art understand that the membership card number and the hardware identification information corresponding to the membership card are unique in the member management system. , as a user identification number There is a one-to-one correspondence with the members. Preferably, the membership card may include an integrated circuit card (IC card), a mobile phone card, a magnetic stripe card, a card including a barcode, and a two-dimensional code that are compatible with the member management system.

More specifically, preferably, the member indication information is received by a receiving device placed in the first member unit, and preferably the receiving device may include a POS, a Bluetooth receiving device, a radio frequency receiving device, or other device . Those skilled in the art understand that the receiving device corresponds to the membership card, and more specifically, the receiving device can perform a read operation and/or a write operation on the member card. For example, if the membership card is an IC card, the receiving device may accordingly include a radio frequency receiving device (for example, a contactless IC card reader), so that the receiving device can read the serial number in the IC card. Preferably, the serial number may be a serial number that is solidified in the IC card, or may be a serial number of the IC card that is written according to actual needs, and details are not described herein. For another example, if the membership card is a SIM card (Subscriber Identity Module), the receiving device may include a desktop computer, so that the receiving device can read the international mobile subscriber identity code in the SIM card. (IMSI, International Mobile Subscriber Identification Number), wherein the desktop computer can read the above international mobile subscriber identity in a plurality of manners. Preferably, the desktop computer can be installed with a SIM card through a Bluetooth/infrared adapter using a USB interface. The Bluetooth/infrared-enabled mobile phone is connected to obtain the above-mentioned international mobile subscriber identity code; or the USB or COM data cable can be connected to the mobile phone with the SIM card to obtain the above-mentioned international mobile subscriber identification code; The card reader is connected to the SIM card to obtain the above international mobile subscriber identity code. For another example, the membership card is a magnetic stripe card, and the receiving device may include a magnetic stripe card reader to obtain a card number in the magnetic stripe card. For another example, if the membership card is a card including a barcode or a two-dimensional code, the receiving device may include a corresponding barcode reader or a two-dimensional code reader, and then obtain the number of the membership card, wherein the barcode is The barcode reader (or the two-dimensional code reader) may include a barcode scanning device (or a two-dimensional code reading device) and corresponding processing software, and those skilled in the art may implement the above-mentioned barcode reader, such as Lynx, in combination with the prior art. Datalogic D432E 2D barcode reader, such as Symbol LS 3478 wireless barcode scanner, will not be described.

In a preferred embodiment, the receiving device may be a keyboard or a touch input device, specifically The member management system receives the member indication information input through the keyboard or the touch input device, for example, the member card number (or the member card number that the member has already remembered) that the member can display (print) on the member card. The user name and password are input through a keyboard or a touch input device of the receiving device, so that the receiving device such as a keyboard or a touch input device can receive the input information and further transmit it to other processing devices. In another preferred embodiment, the receiving device includes a magnetic stripe card reader and a keyboard, and at this time, the card number of the member card is read by the magnetic stripe card reader on the one hand, and the The keyboard acquires a password corresponding to the above card number. A person skilled in the art can change more embodiments according to actual needs, and details are not described herein. At the same time, those skilled in the art understand that regardless of the device used by the receiving device, it preferably transmits the received information to the (sub)system corresponding to the first member unit, or directly to the member management system. , I will not repeat them here.

Next, proceeding to step S211, it is determined whether the member corresponding to the member indication information belongs to the first member unit. Specifically, in this embodiment, the member indication information may include information of the member unit, and according to the information of the member unit, whether the member corresponding to the member indication information belongs to the first member unit. It is understood by those skilled in the art that, preferably, the member indication information is received by the first member unit (corresponding subsystem), and if the member corresponding to the member indication information belongs to the first member unit, The first member unit only utilizes the member's information, and the member's information is not transmitted (ie, the member information is not shared); if the member corresponding to the member indication information does not belong to the The first member unit, at which time the member's information is transmitted (ie, the first member unit shares the information of the member unit to which the member belongs, and at least includes the member information collected (established) by the affiliated member unit. ) and was used. Therefore, in the embodiment, it is determined in the step S210 whether the information of the member corresponding to the member indication information is shared, and further processing is continued for different situations by the subsequent steps. Further, if the result of the step S211 is affirmative, that is, the member corresponding to the member indication information belongs to the first member unit, the process proceeds to step S212 to continue; if the result of the step S211 is negative, If the member corresponding to the member indication information does not belong to the first member unit, the process proceeds to step S213 to continue execution. A person skilled in the art can implement this step at least with reference to the second embodiment shown in FIG. 2, and details are not described herein. In this embodiment, if the result of the step S211 is negative, the member corresponding to the member indication information does not belong to the first member unit, and then proceeds to step S213, that is, to the second member unit. Enter the first amount. Those skilled in the art understand that in this embodiment, the member belongs to the second member unit. When the member is in the first member unit, if the member corresponding to the member indication information does not belong to the first member unit, the first member unit shares the number through the member management platform. The member information of the two member units, in this embodiment, is used to record the corresponding amount, that is, the first amount, to the account related to the current consumption through the step S213. Preferably, in this embodiment, the first amount is a determined amount, that is, a fixed amount of money, for example, RMB 10. In a preferred embodiment, the first amount is the current consumption amount multiplied by the first ratio. Preferably, the first ratio may be the same for all member units, for example, the first ratio is 5% for all member units. Preferably, the first ratio may also be different for different levels of member units, for example, for a member level of one level (for example, level A), the first ratio is 5%, and for another level (for example The first ratio of the member unit of the level B is 10%, and the first ratio is 15% for the member unit of another level (for example, the level C). Specifically, the member indication information may include The level indication information of the second member unit, where the level indication information is used to indicate the level of the second member unit, and the member management system acquires the level indication information from the received member indication information. And determining the first ratio according to the level indication information. Preferably, the first amount may include a certain number of points and currency at the same time, and may also be only a certain number of points or only a certain amount of money.

Specifically, the account information corresponding to the member unit is stored in a database, and the member management system acquires information of the member unit to which the member belongs from the received member indication information, and then finds according to the information. An account corresponding to the second member unit, and then updating the amount in the account according to the first amount, such as by a conventional database update statement. A person skilled in the art can implement this step at least with reference to the third embodiment shown in FIG. 3, and details are not described herein.

Correspondingly, in this embodiment, the member management system records the fourth amount to the first member unit through the step S212. Similarly, first according to the finger of the receiving device Determining an account corresponding to the first member unit in the member management system, and then recording the fourth amount into an account corresponding to the first member unit, and those skilled in the art may at least refer to the Step S213 implements this step. In a variation of this embodiment, the step S212 is omitted, that is, if the member who performs the consumption behavior belongs to the first member unit, the interest is not allocated to the first member unit because the member has already passed the member consumption. The benefit of the behavior can also be understood as the fact that the member information has not been shared and will not be described here.

Referring to the above step S211, those skilled in the art understand that the mechanism shown in FIG. 11 can be used to understand whether the member belongs to the first member unit, and details are not described herein. 2 is a flow chart showing a control method for managing member consumption behavior in a member management system according to a second embodiment of the present invention. It is understood by those skilled in the art that the present embodiment can be understood as a specific embodiment of the step S211 in the first embodiment shown in FIG. 1. Specifically, in this embodiment, the step S211 includes steps S220 to S224. . In this embodiment, step S220 is first performed, and information of the member unit to which the member belongs is determined according to the member indication information. Specifically, the member indication information may include information of a member unit to which the member belongs, and preferably, in the embodiment, the member indication information is obtained by using one membership card, and the member unit to which the member belongs The information is stored in the membership card. For example, all the member units may be assigned a member unit identification number for identifying the identity of the member unit, and the member unit is used in the process of producing or registering the member card. The identification number is written into the membership card, and those skilled in the art understand that the member unit identification number can be assigned according to a certain rule. For example, the serial number can be assigned as the member. The unit identification number can be assigned, for example, The area number and the serial number are combined as the member unit identification number, which does not affect the essence of the present invention, and details are not described herein. It will be understood by those skilled in the art that the above situation is preferably applied to the case where the membership card is an IC card, in which case the member number (member indication information) and the member can be stored in the membership card (IC card). The consumption record can even store membership level information and other necessary information. Further, the information in the membership card (IC card) may be encrypted. Correspondingly, the member unit or the member management system decrypts the information according to the corresponding decryption algorithm to obtain specific information. In a variant, the membership card uses a magnetic stripe card, and the unique number of the magnetic stripe card is obtained by reading the magnetic stripe card, and further, the number of the magnetic stripe card and the information of the member unit are stored in the database. And the correspondence between the number of the magnetic stripe card and the information of the member unit, so that the information of the member unit corresponding thereto can be found by the number of the magnetic stripe card. In another variation, the member does not use the membership card, but identifies the identity by inputting the identification information, for example, asking the member to enter the member name and password to identify the member, and for example, identifying the member by the fingerprint recognition device. Further, a relationship table between the membership and the member unit is established in the database, and the information of the member unit can be determined through the relationship table.

Next, step S221 is performed to acquire information of the first member unit according to the indication information of the receiving device. Specifically, the receiving device sends the indication information of the receiving device to the member management system, and determines the information of the first member unit by receiving feedback information of the member management system. Preferably, the correspondence between all the receiving devices and the member units is recorded in the internal database of the member management system. For example, the receiving device R1001 is placed at the member unit M301, and the receiving device R1003 is placed at the member unit M302, and according to the corresponding The relationship may be determined according to the indication information of the receiving device (for example, R1001) (M301), and correspondingly, the member management system queries and determines according to the indication information of the first member unit. Receiving all the information of the member unit corresponding to the receiving device, and returning all the required information as feedback information to the first member unit. In a variant, preferably, the indication information of the receiving device includes the information of the first member unit, wherein the information of the first member unit may include the identity of the member unit of the first member unit. For example, the member unit identification number of the first member unit may include an IP address of the first member unit (the receiving device), and for example, the receiving device may send the An account number of an account corresponding to the first member unit in the member management system, and, for example, the first member unit may be required to verify the identity by logging in to the member management system when using the receiving device (for example, The first member unit is required to add a digital signature when transmitting the information). It is understood by those skilled in the art that the process of determining the first member unit can be implemented by referring to step S220 above, and details are not described herein. A person skilled in the art can change more embodiments in combination with the prior art, and details are not described herein. It is understood by those skilled in the art that the member unit identification number may be a unique member unit code, for example, may be the number assigned by the member management system, or may be the abbreviation of the name of the member unit. And may be the number of the receiving device, wherein the number is unique and corresponds to the first member unit, which does not affect the substance of the present invention, and details are not described herein.

Then, proceeding to step S222, it is determined whether the member unit to which the member belongs is consistent with the first member unit. Specifically, the member belongs to the second member unit (the member unit to which it belongs), so by determining whether the second member unit is consistent with the first member unit, it can be determined whether the member belongs to the first a member unit; more specifically, comparing the member unit identification numbers of the two member units, if the member unit identification number of the second member unit is consistent with the member unit identification number of the first member unit, Determining that the second member unit is consistent with the first member unit; if the member unit identification number of the second member unit is inconsistent with the member unit identification number of the first member unit, determining the second member unit Inconsistent with the first member unit. Further, if the result of the determination in step S222 is affirmative, that is, the member unit to which the member belongs is consistent with the first member unit, the process proceeds to step S223; if the result of the determination in step S222 is negative, that is, the member belongs to If the member unit does not match the first member unit, the process proceeds to step S224. For example, when the member unit identification number is a number assigned by the member management system, the identification numbers of the two member units may be used as two strings, and then the two strings are compared for equality; for example, When the member unit identification number is an abbreviation of the member name, the identification number of the first member unit and the second member unit may be converted into an ASCII code, and then the characters at the corresponding positions are respectively one by one. The ASCII code is subtracted. If the result is all 0, it is determined that the member unit to which the member belongs is consistent with the first member unit; otherwise, it is determined that the member unit to which the member belongs is inconsistent with the first member unit.

The step S223 is performed to determine that the member corresponding to the member indication information belongs to the first member unit. By performing step S224, it is determined that the member corresponding to the member indication information does not belong to the first member unit. Specifically, a flag bit may be set in the transmitted data information. If the result of the step S222 is affirmative, the flag position is "1" through the step S223; if the result of the step S222 is determined Negative, then pass The flag position "0" is passed through the step S224. Further, after the step S223 is performed, it is determined that the member corresponding to the member indication information belongs to the first member unit, and then proceeds to step S212 to continue execution; by step S224, it is determined that the member corresponding to the member indication information does not belong to After the first member unit, the process proceeds to step S213 to continue execution. FIG. 3 is a flow chart showing a control method for managing member consumption behavior in a member management system according to a third embodiment of the present invention. It is understood by those skilled in the art that this embodiment can be understood as a specific embodiment of the step S213 in the first embodiment shown in FIG. 1. Specifically, in the embodiment, the step S213 includes steps S230 to S232. In this embodiment, step S230 is first performed to obtain the current consumption amount of the member. Specifically, the current consumption amount may be input to the receiving device by using the keyboard or the mouse, and the member management system may acquire the current consumption amount of the member. More specifically, the member may temporarily send the member's current consumption amount to the member management system through the network in real time or in non-real time; or may store the input current consumption amount in the receiving device. In the storage device, a record of all current consumption amounts stored in the storage device is then copied to the member management system after a certain period of time. It is understood by those skilled in the art that in this embodiment, the first member unit determines the current consumption amount of the member, for example, the first member unit can determine the member benefits such as the preferential discount of the member, and thus the Each member unit of the member management system is still independent in managing the benefits of the member to be consumed, and the member management system can share the member information of the other member units, and can pass the member management system. The distribution of benefits arising from the sharing of member information is performed, so the present invention distinguishes between member management in the form of existing chain operations.

Next, proceeding to step S231, the execution continues, and the member's current consumption amount is multiplied by the first ratio as the first amount. Specifically, the first ratio may be set according to actual needs. For example, the first ratio may be set to 5%, that is, the first amount is equal to 5% of the current consumption amount, and those skilled in the art may at least refer to The step S213 and the first ratio are set according to actual needs, which does not affect the essence of the present invention, and details are not described herein.

Finally, step S232 is performed to record the first amount to the second member unit. Specifically, the member management platform records the first amount to be opposite to the second member unit. Preferably, the first amount includes money and points in the account. More specifically, the management system acquires the information of the second member unit from the received indication information of the receiving device, and then determines, according to the information of the second member unit, that the second member unit is in the The corresponding account in the member management system, and then the first amount is credited to the account.

In a preferred embodiment of the embodiment and the embodiment shown in Fig. 1, the method further includes the step of "recording a second amount to a central system". Specifically, the management system acquires information of the central system, and then determines, according to information of the central system, an account corresponding to the central system in the member management system, and then records the second in the account. Amount. Preferably, the second amount includes money and points. Those skilled in the art understand that the account corresponding to the central system may be an account of the member management system service provider, or may be an account of a third party in the member management system, for example, the third party may be an agent. The accounts in the member management system are not described here. Preferably, the value of the second amount may be set in advance, or the value of the second amount may be determined according to the current amount of consumption, for example, the second amount is multiplied by a ratio of the current amount of consumption. equal. Preferably, the second consumption amount is equal to the first amount. In another preferred embodiment of the embodiment and the embodiment shown in FIG. 1 above, the method further includes the step of: recording a third amount to the member, and specifically, the member may be recorded in a plurality of ways. Amount. Preferably, after the receiving device receives the input current consumption amount, the processor in the receiving device determines the third amount according to the current consumption amount, for example, the third amount may be the same as the current amount. The secondary consumption amount is equal, for example, the third amount may be multiplied by the current consumption amount by a certain ratio, and then the receiving device controls the reading and writing device corresponding to the membership card included therein. The third amount is credited to the membership card. Preferably, the member management system includes an account corresponding to the member, the member management system determines the third amount according to the current consumption amount, and then the member management system records the third amount An account corresponding to the member. A person skilled in the art can implement the member units in the member management system and the accounts of the members in conjunction with the embodiment shown in FIG. 10, and details are not described herein.

It is understood by those skilled in the art that, preferably, the account corresponding to the member unit is used as an object in the database, and the amount in the account is used as an attribute of the object, wherein the name of the object may be the identity of the member unit. No., further, the meeting The administrator management system searches for an account corresponding to the member unit according to the identification number, and then modifies the attribute corresponding to the amount in the account according to the amount to be credited. For example, assuming that the attribute corresponding to the amount of an account is 100 points, and the amount to be credited is 5 points, the member management system modifies the attribute corresponding to the amount of the account to 105 points. Those skilled in the art understand that such a process of modifying (adding or deducting) points or amounts and the steps of "recording the first amount" as explained in the above embodiments shown in FIGS. 1 to 3 can be implemented by a database update statement. , I will not repeat them here. 4 is a flow chart showing an auxiliary control method for managing member consumption behavior in a member management system according to a fourth embodiment of the present invention. Those skilled in the art understand that the present embodiment can be considered as a specific embodiment of the step S230 shown in FIG. Specifically, in this embodiment, step S240 is first performed to determine whether the member uses the stored value card for payment. Preferably, the member purchases (recharges) the stored value card in advance to the member unit before consumption, wherein the stored value card records money or points or the background account corresponding to the stored value card records money or Integral, the user can use the currency or points recorded in the stored value card to pay the consumption amount when consuming. Preferably, the face value of the stored value card may be greater than the actual recharge of the member. For example, the member paying 90 yuan may purchase (recharge) the stored value card with a face value of 100 yuan, so that the root value can be realized. It is divided into members who use stored value cards and members who do not use stored value cards. For members who use stored value cards, they are given a price discount. For example, suppose the price of a hotel room is 100 yuan, if the member does not use the place. If the stored value card is used, it needs to actually pay 100 yuan; if the member uses the stored value card, it can use the stored value card with a face value of 100 yuan to pay, because the purchase of the above-mentioned 100 yuan denomination of the stored value card When the member pays only 90 yuan, the member using the stored value card can enjoy a discount of 10 yuan more than the user who does not use the stored value card, and for the first member unit, the member is in the place The actual consumption amount is 90 yuan; in other words, the relevant member unit and the member management system can allocate an interest of 90 yuan instead of 100 yuan on the book.

Preferably, the stored value card stores identification information of a member unit, for example, If the member purchases the stored value card from a hotel, the member unit of the stored value card is the above-mentioned hotel, and for example, the member recharges the stored value card by 100 yuan through a hotel, and the storage is performed by a hotel. If the value card is recharged by 200 yuan, the member unit of the above-mentioned 100 yuan is the above-mentioned hotel, and the member unit of the above-mentioned 200 yuan is the above-mentioned restaurant, and these recharge information will be reflected in the consumption process of the member using the stored value card, and those skilled in the art At least the reference information of the member unit is implemented by referring to the step S220, and details are not described herein.

Preferably, the stored value card is a smart card, and the stored value card may be configured with a password and access control for the stored value card application. Accordingly, the receiving device includes a smart card read corresponding to the stored value card. a writing device, if the receiving device receives the signal transmitted by the memory card and matches the stored value card, that is, the receiving device can apply a sector corresponding to the stored value card in the stored value card If the reading and writing is performed, it is judged that the member uses the stored value card for payment; otherwise, it is determined that the member does not use the memory card for payment.

Preferably, the related information of the stored value card may be input through the keyboard and the mouse. Preferably, the related information may include the identification information of the member of the affiliated unit and the actual consumption amount, and then send the related information through the receiving device. And to the member management system, if the member management system receives the related information, determining that the member uses the stored value card; otherwise, determining that the member does not use the stored value card.

Further, if the result of the step S240 is affirmative, that is, the member uses the stored value card for payment, then proceeds to step S241 to continue the execution; if the result of the step S240 is negative, that is, the If the member does not use the stored value card for payment, the other steps shown in FIG. 4 are not executed, but the member consumption amount (for example, the amount paid by cash) is directly obtained. In the step S241, the current actual consumption amount of the member is obtained as the current consumption amount. Preferably, the current actual consumption amount may be input to the receiving device through the keyboard and the mouse, and then the receiving device sends the current actual consumption amount to the member management system.

Comparing the above-mentioned FIG. 1 to FIG. 3 with FIG. 4, those skilled in the art understand that, for the member management system provided by the present invention, the treatment idea of charging the fee according to the member's consumption behavior is consistent, regardless of whether the member passes the stored value. Card payment is still paid in cash. However, the consumption of the stored value card is "the actual fee charged by the member unit (this actual consumption amount) and There is a certain difference in the cost (this amount of consumption) reflected on the book (for example, 10% difference), which is determined by the discount set when selling the stored value card. This also causes a difference in the actually incurred consumption amount and the first to fourth amounts shown in FIGS. 1 to 3. In other words, for the same member unit, when its role in a process flow is the same, when the member uses the stored-value card settlement, the member unit will be actually obtained in the account in the member management system. The amount is different and will not be described here. FIG. 5 is a flow chart showing an auxiliary control method for managing member consumption behavior in a member management system according to a fifth embodiment of the present invention. Specifically, in this embodiment, step S250 is first performed to receive an instruction that a member unit has settled the corresponding account of the member unit. More specifically, preferably, the instruction that the one member unit has settled the corresponding account of the member unit includes the identity identification number of the member unit and the settled amount, and specifically, the member management system may include a keyboard. Through the keyboard, the identification number of the member unit and the amount to be settled can be input. For example, an instruction that a member unit has settled the corresponding account of the member unit may be represented by a format similar to the one shown in the following table and the content record:

Wherein, the lines of "instruction 1 1", "instruction 12" and "instruction 13" in the above table respectively indicate that the three said one member units have settled the corresponding account of the member unit, wherein "instruction 1 1" is located The instruction of the line indicates that the member unit whose "identity number" is "1001" has settled "100 yuan currency", and the instruction of the line of "instruction 12" indicates "identity number," is the member of "1002" The unit has settled "200 points of points", and the instruction of the line of "instruction 13" indicates that the member unit whose "identity number" is "1003" has settled "150 yuan currency and 100 points points".

Finally, step S251 is performed to deduct the settled amount from the account. Excellent Optionally, the member management system acquires the identity identification number of the member unit and the settled amount according to the instruction that the member unit that has received the member unit has been settled according to the step S250, and then according to the identity identification number in the database. Finding an account corresponding thereto, and deducting the settled amount from the account based on the settled amount. For example, suppose that there is 200 points in an account, and if the amount settled is 80 points, 80 points will be deducted from the account, and 120 points will be left in the account after deduction. 6 is a flow chart showing an assist control method for managing member consumption behavior in a member management system according to a sixth embodiment of the present invention. Specifically, in this embodiment, step S260 is first performed, and an instruction for a member to settle the member corresponding account by a member unit is received. Specifically, preferably, the instruction for the member to settle the member corresponding account by using a member unit includes the member indication information of the member and the settled amount, and preferably, the keyboard may be input to the receiving device through the keyboard. Determining the settled amount, and then the receiving device sends an instruction to the member to settle the member corresponding account through a member unit, and the member management system receives the member through the first The member unit clears the instructions of the member corresponding account. A person skilled in the art may refer to the step S210 to receive the member indication information, and details are not described herein. For example, the instruction of the member to settle the corresponding account of the member through a member unit may be expressed by a format similar to the following table and the content record:

Wherein, the lines of "instruction 21", "instruction 22" and "instruction 23" in the above table respectively indicate three instructions for the one member to settle the corresponding account of the member through a member unit, wherein the line of "instruction 21" is The member who indicated that the "Membership Information" is "2001" has already settled the "100 yuan currency", and the instruction of the line where the "Instruction 22" is located indicates that the member whose member information is "2002" has been settled." 200 points" The instruction in the line of "Instruction 23" indicates that the member whose "Membership Information" is "2003" has settled "150 yuan currency and 100 points points".

Next, in step S261, the settled amount is deducted from the account corresponding to the member. Preferably, the member management system acquires the member indication information of the member and the settled amount according to an instruction of a member received by the member unit through the step S260 to settle the member corresponding account, and then according to the member instruction. The information is searched in the database for an account corresponding thereto, and the settled amount is deducted from the account based on the settled amount. For example, suppose an account has an amount of 200 yuan. If the settlement amount is 80 yuan, then 80 yuan will be deducted from the account, and 120 yuan will be left in the account after deduction.

Finally, step S262 is performed to record the settled amount to the member unit. Specifically, those skilled in the art can implement this step by referring to step S213, and details are not described herein.

Referring to FIG. 5 and FIG. 6 above, through the two embodiments, after a member unit and the member management system are settled offline, the account of the member unit in the member management system can be liquidated accordingly. Preferably, the amount or the amount that a member unit can settle is actually an accumulated number, for example, when a member and a member unit are settled, the settlement amount is increased to the member unit, corresponding to the account in the member management system, and When the member unit performs settlement with the member management system, the settlement is performed in accordance with the accumulated number, so that the control method and the auxiliary control method provided by the present invention can be efficiently executed. Through the above control method and the auxiliary control method, on the one hand, the amount (for example, the first amount, that is, the assigned benefit) can be recorded (for example, added) in the account of each member unit managed by the member management system when the member performs the consumption. At the same time, the member management system can accordingly collect the management fee from the member unit and the benefit allocated by the central system; on the other hand, when the member unit or the member performs the settlement, the member management system can pay the consideration to the member unit and then clear the account accordingly. The corresponding amount in the amount will not be described here. FIG. 7 is a diagram showing the principal relationship of a control method for managing member consumption behavior in a member management system according to an embodiment of the present invention. As shown in FIG. 7, it shows a control method provided by the present invention according to an embodiment of the present invention. Schematic diagram between the various subjects involved. According to the control method of the present invention, preferably four subjects are involved: a member management system (central system) 4, a user 81, a first member unit 63, and a second member unit 64. The member management system provides an application platform of the control method of the present invention, so that the control method of the present invention can be implemented; the first member unit 63 and the second member unit 64 are all members of the member management system 4. And the member management system directly provides services to the member units; the user acts as a user (customer) of the second member unit 64, and the identity thereof can be recognized by the member management system 4, thereby being available to the first member Units 63 or other member units (not shown in Figure 7) are identified. It will be understood by those skilled in the art that in the present invention, the first member unit 63 is a member unit that provides a service for the user 81 by a specific service facility. When the user does not go to any member of the member management system to consume or request a service, the identity of all the member units is the same, that is, it cannot and does not need to distinguish who is the first member unit. The specific relationship between the member management system, member units, and users is shown in FIG. 9 and will not be described here. Once a user consumes or enjoys a service at a certain member unit, the member unit becomes the first member unit 63, that is, a member unit of the member management system that directly provides the service.

Specifically, the user 81 pays the current consumption amount to the first member unit 63, and then the member management system 4 determines whether the member belongs to the first member unit 63, and if not, The member management system 4 determines the first amount, the second amount, and the third amount according to the current consumption amount, and records the first amount to the account corresponding to the second member unit 64, to the central system. 4 corresponding account is credited to the second amount, and the third amount is entered into the account corresponding to the user 81; if yes, the member management system 4 determines the fourth amount, and the The account corresponding to one member unit 63 is credited to the fourth amount. It is understood by those skilled in the art that when the user 81 belongs to the first member unit 63, the first member unit 63 and the second member unit 64 are the same member unit. According to the foregoing flowchart, it is already understood by those skilled in the art that different control modes will be determined according to the relationship between the user and the first member unit, as shown in FIG. 8 . FIG. 8 illustrates a network topology of a control system that manages member consumption behavior in a member management system in accordance with another embodiment of the present invention. Specifically, in the specific implementation manner, the receiving device 8 acquires the member indication information from the loyalty card 9, and sends the member indication information and the receiving device indication information to the member management system 4 The member management system 4 reads and writes the database 6 according to the received member instruction information and the receiving device.

Preferably, the membership card 9 includes a mobile phone card 91 and an integrated circuit card (IC card) 92 adapted to the member management system; in a variant, the membership card 9 may comprise a magnetic stripe card, including a barcode Card and QR code. Preferably, the receiving device 8 includes a POS 81 and a radio frequency receiving device 82. In a variant, the receiving device 8 may include a Bluetooth receiving device or a device including a GPRS receiving module, and the like, and details are not described herein.

More specifically, the loyalty card 9 and the receiving device 8 can communicate in various ways through the included matching communication interface, for example, when the receiving device 8 is a radio frequency receiving device, correspondingly, The membership card 9 may be an integrated circuit card (such as a smart card) adapted to the member management system. When the radio frequency receiving device is in operation, when the user holds the membership card close to the receiving device 8, the receiving device 8 can actively read the data in the membership card to obtain the member indication information contained therein. Those skilled in the art can refer to the ISO/IEC 14443 standard to understand the working process of such a radio frequency receiving device, and details are not described herein. For another example, the receiving device 8 may be a Bluetooth receiving device, and accordingly, the loyalty card 9 may be a mobile phone including a Bluetooth module, and the mobile phone passes the Bluetooth module and the Bluetooth receiving device (receiving The device 8) communicates, for example, the mobile phone turns on the function in which the Bluetooth module is found, so that the receiving device 8 sends a request to the Bluetooth module, based on the request, the Bluetooth module item, the receiving device 8 A response message is sent, and the member indication information is included in the response message. Similarly, it can be understood by referring to the Bluetooth Specification 2.1 (2.1+EDR). For another example, the receiving device 8 may be a POS. Accordingly, the membership card 9 may be a magnetic stripe card. In another variation, the membership card is a card including a barcode, and correspondingly, the receiving Device 8 is a device that can read a barcode, such as a barcode a scanner or other similar device, after the user issues the card containing the barcode, acquiring the barcode by scanning a barcode, thereby using the barcode itself or information contained in the barcode as the member indication information; In another variation, the membership card is a two-dimensional code, and correspondingly, the receiving device 8 is a two-dimensional code reading device (for example, at least Shanghai Xialang Information Technology Co., Ltd. (http://www. Sumung.com) produced the SL-QC15 model QR code reader). In another variation, the receiving device 8 includes a keyboard or a touch input device. Accordingly, the user may not hold any membership card, and the user may directly input the member indication information through the keyboard or the touch input device, for example, A membership card number. It is understood by those skilled in the art that, preferably, the receiving device 8 may include a plurality of devices/devices for reading or receiving the membership card or member indication information, for example, including a radio frequency receiving device, and a keyboard, so as to When the user holds the membership card in the form of an IC card, the member card information is read by the radio frequency receiving device, or the member indication information is input through the keyboard when the user does not hold the membership card, and details are not described herein.

Preferably, the receiving device 8 sends the acquired member indication information to the member management system 4 in a real-time manner, wherein the receiving device 8 can adopt a wired communication technology (for example, an Internet-based communication technology) and a wireless communication technology (for example, based on a CDMA network or a GPRS network) to communicate with the member management system 4; and in a variant, the receiving device 8 transmits the acquired member indication information to the non-real time manner The receiving device 8 of the member management system 4 stores the consumption record of the user corresponding to the household card in a local storage device, and can copy the consumption record to the The member management system 4, or uploads the locally stored consumption record data to the member management system 4 in a unified time period. It is understood by those skilled in the art that, in the above-mentioned real-time mode, the user's consumption situation can be obtained in real time, but at this time, the member management system 4 and the server where the database 6 is located are heavily burdened, and in the above non-real time manner. In the following, although the user's consumption situation cannot be reflected in real time, since the communication does not depend on the network, the data update can still be performed in the case of the network disconnection, and those skilled in the art can perform the real-time or non-real-time manner according to actual needs. Implementing the receiving device 8 and the member management system 4 communication, not to repeat here. Further, after the member management system 4 receives the consumption record information sent by the first member unit, it will be processed accordingly, for example, according to the flow chart shown in FIG. 3 above, and details are not described herein. FIG. 9 is a diagram showing the main body relationship of a control method for managing member consumption behavior in a member management system according to still another embodiment of the present invention. Specifically, in the specific embodiment, the member management system 4 can manage a plurality of the member units, a plurality of members, and a central system (not shown in the topology diagram 2). Illustratively, a few member units are shown in FIG. 9, for example, the member units include a member unit 61, a member unit 62, and a member unit 63, and members of the member unit 61 include a member 611, a member 612, and a member 613. More specifically, the member management system 4 establishes a corresponding management object in the database 6 for the member unit that is managed, and the member includes an amount attribute in the attribute of the management object, The amount attribute is used to record the amount of money owned by the managed object. Preferably, the database 6 includes a member unit information base, a member information base, an amount definition information base, and a management log information base, wherein the member unit information base is used to record the member unit and the receiving device corresponding thereto Data information, the member information database is used to record data information of the user and a corresponding membership card, and the amount definition database is used to record the first amount, the second amount, and the third amount And the fourth amount and the current value of the first ratio and a historical value. The management log information library is used to record the read and write records of the database 6 by the member management system 4, wherein the read/write records include the creation of the management object and the modification record of the attributes of the management object. Those skilled in the art understand that the database 6 may be included in the member management system 4, and the database 6 may also be a database of a third party, which does not affect the essence of the present invention.

Those skilled in the art understand that the user 81 can apply to become a member at any member unit, and the member unit accepting the application will become the direct manager of the user 81, for example, the member unit 64. Preferably, the member unit 64 is a process for the user 81 to apply for a membership card to complete the registration of the member, and preferably, the member card has been registered by the member management system 4 to be confirmed by the member unit 64. Maintenance, so once that After the membership card is processed by the member unit 64 for the member, the member management system 4 can confirm that the member's direct manager is the member unit 64 when the member holds the membership card. Suboptimally, the member card is not registered in advance by the member management system 4, and the member unit 64 uses the user 81 before the member unit 64 processes the member card for the member. The personal information is registered with the member management system 4 to create a new card. If the personal information of the user .81 meets the registration requirement, the member management system 4 sends feedback information indicating that the registration is successful to the member unit 64. And creating a user object corresponding to the user 81, the member unit 64 receiving the feedback information, and processing the membership card for the user 81, so that the user 81 becomes the second member unit A member who can use the membership card to consume in the member unit managed by the original management system 4. In another variation, the member unit 64 has already recorded the user into the member management system and registered as a member of the member management system before becoming a member unit of the member management system 4; It is understood by those skilled in the art that each sector password and access control in the IC card are independent, so that some sectors in the membership card in the form of an IC card can also be set as the member management system information area, so that the above can be utilized. The membership card has been issued and does not affect the application of other sectors in the above-mentioned issued membership card.

Further, it is assumed that the user 81 to the first member unit 63 consumes, specifically, the first member unit 63 acquires a member included in the membership card of the user 81 through the included receiving device. Instructing information, the first member unit 63 then transmits the member indication information, the indication information of the receiving device, and the consumption amount to the member management system 4, and the member management system 4 according to the member instruction information and The indication information of the receiving device determines whether the user 81 is a member belonging to the first member unit 63, and if the user 81 does not belong to the member of the first member unit 63, the member management system 4 preferably Calculating the first amount, the second amount, and the third amount according to the consumption amount, and recording the first amount into the first member unit 63, and recording the second amount The central system (not shown in FIG. 3) records the third amount into a member corresponding to the user 81. In a variation of this embodiment, the second member unit 64 may be consistent with the first member unit 63. Specifically, the second member unit 64 and the first member unit 63 may be assumed. Consistently, the member management system 4 determines that the user 81 belongs to the member of the first member unit 63, and further preferably calculates the fourth amount according to the consumption amount, and credits the fourth amount The first member unit 63. Figure 10 is a diagram showing the structure of a control device for managing member consumption behavior in a member management system according to a seventh embodiment of the present invention. Specifically, in the embodiment, the control device 4 includes a first receiving device 41, a first determining device 42, a first loading device 43, and a fourth loading device 44, wherein the first receiving device 41 For receiving the member indication information, the first determining device 42 is configured to determine whether the member corresponding to the member indication information belongs to the first member unit, and the first entry device 43 is configured to: when the member does not belong to the The first member unit records the first amount to the second member unit, wherein the member belongs to the second member unit, and the fourth entry device 44 is configured to: when the member belongs to the first member The fourth amount is credited to the first member unit at the time of the unit. More specifically, first, the receiving device 41 preferably receives the member indication information through a receiving device placed in the first member unit, wherein the receiving device may include a POS, a Bluetooth receiving device, and a radio frequency Receiving device, preferably, the first receiving device 41 includes a second receiving device 411, wherein the second receiving device 411 is configured to receive the member indication information input through the keyboard or the touch input device; preferably The member indication information includes a membership card number and hardware identification information of the membership card; preferably, the membership card may include an integrated circuit card (IC card), a mobile phone card, and a magnetic device that are compatible with the member management system. Strip card, card with barcode and QR code. Next, the first receiving device 41 sends the received member indication information to the first determining device 42. Preferably, the member indicating information may include information of a member unit, the first determining The device 42 may determine, according to the information of the member unit, whether the member corresponding to the member indication information belongs to the first member unit; if the determination result of the first determining device 42 is negative, the device triggers the A crediting device 43 One-step processing; if the determination result of the first judging device 42 is affirmative, it triggers the fourth crediting device 44 to perform further processing. After the first entry device 43 is triggered, it records the first amount into the second member unit. Preferably, the first amount is a determined amount, and in a preferred example, the The first amount is the first consumption ratio multiplied by the first ratio, and preferably, the first ratio may be the same/different for all member units. Preferably, the first entry device 43 includes a second entry device 431 and a third entry device 432, wherein the second entry device 431 is configured to record a second amount to a central system, The third entry device 432 is configured to record a third amount to the member. After the fourth entry device is triggered, the fourth amount is recorded to the first member unit.

In a variation of this embodiment, the second receiving device 411 may be omitted; and in another variation of the embodiment, the second indicating device 431 may be omitted; in the embodiment In still another variation, the third entry device 432 may be omitted; in still another variation of the embodiment, the fourth entry device 44 may be omitted. Fig. 11 is a view showing the configuration of the first judging means 42 in the control device 4 shown in Fig. 10 according to the seventh embodiment of the present invention. Specifically, in the embodiment, the first determining device 42 includes a first determining device 421, a first obtaining device 422, a second determining device 423, and a second determining device 424, wherein the first The determining device 421 is configured to determine, according to the member indication information, the information of the member unit to which the member belongs, where the first acquiring device 422 is configured to acquire the information of the first member unit according to the indication information of the receiving device, where The second determining means 423 is configured to determine whether the second member unit is consistent with the first member unit, and the second determining means 424 is configured to: when the second member unit is consistent with the first member unit And determining that the member corresponding to the member indication information belongs to the first member unit.

More specifically, the first determining means 421 determines information of the member unit to which the member belongs based on the member instruction information, and then transmits the member unit information to which the member belongs to the second determining means 423. The first obtaining means 422 acquires the information of the first member unit according to the indication information of the receiving device, and then transmits the information of the first member unit to the second determining means 423. Next, the second determining means 423 will receive Comparing the member unit information to which the member belongs and the information of the first member unit, thereby determining whether the member unit to which the member belongs is consistent with the first member unit, and transmitting the determination result to the Second determining means 424. If the determination result received by the second determining means 424 is negative, the triggering of the first entry means 43 for further processing; if the result of the determination by the second determining means 424 is positive, then It triggers the fourth entry device 44 for further processing. Fig. 12 is a view showing the configuration of a first entry device 43 in the control device 4 shown in Fig. 10 according to a seventh embodiment of the present invention. Specifically, in the embodiment, the first loading device 43 includes a second acquiring device 433, a first computing device 434, and a fifth logging device 435, wherein the second acquiring device 433 is used. When the member does not belong to the first member unit, obtaining the member current consumption amount, the first computing device 434 is configured to multiply the member current consumption amount by the first ratio as the first For an amount, the fifth entry device 435 is configured to record the first amount into the second member unit. More specifically, the second obtaining means 433 acquires the current consumption amount of the member, and sends the member current consumption amount to the first computing device 434. Preferably, the second obtaining means 433 includes a third determining means 4331 and a third obtaining means 4332, wherein the third determining means 4331 is configured to determine whether the member uses a stored value card for payment, the third The obtaining means 4332 is configured to obtain, when the member uses the stored value card for payment, the current actual consumption amount of the member as the current consumption amount, and further, if the judgment result of the third determining device 4331 is affirmative And triggering the third obtaining means 4332 to obtain the current actual consumption amount of the member as the current consumption amount, and then the third obtaining means 4332 sends the current consumption amount to the first The arithmetic unit 434 performs further processing; if the result of the determination by the third determining unit 4331 is negative, it transmits the current consumption amount to the first arithmetic unit 434 for further processing. The first computing device 434 multiplies the received current consumption amount of the member by the first ratio as the first amount, and transmits the first amount to the fifth entry device 435. The fifth entry device 435 acquires information of the second member unit, and determines, according to the information of the second member unit, that the second member unit is The corresponding account in the member management system, and then the first amount is credited to the account. Fig. 13 is a view showing the configuration of a fourth loading device 44 in the control device 4 shown in Fig. 10 according to a seventh embodiment of the present invention. Specifically, in the embodiment, the fourth loading device 44 includes a fourth obtaining device 441 and a sixth loading device 442, wherein the fourth acquiring device 441 is configured to acquire the first The member unit is a corresponding account in the member management system, and the sixth entry device 442 is configured to record the fourth amount into the account. More specifically, those skilled in the art can implement the sixth entry device 442 by referring to the second obtaining device 433, implementing the fourth obtaining device 441, and referring to the fifth loading device 435. Do not repeat them. Figure 14 is a diagram showing the structure of an auxiliary control device for managing member consumption behavior in a member management system according to an eighth embodiment of the present invention. Specifically, in the embodiment, the auxiliary control device 5 includes a third receiving device 51 and a first deducting device 52, wherein the third receiving device 51 is configured to receive a member unit that has settled the member unit. An instruction corresponding to the account, wherein the instruction includes the settled amount, and the first deduction device 52 is configured to deduct the settled amount from the account. More specifically, the third receiving device 51 receives an instruction that a member unit has settled the corresponding account of the member unit, and sends the instruction to the first deduction device 52, where the instruction includes The amount of settlement, for example, an instruction that a member unit has settled the corresponding account of the member unit can be expressed by a format similar to the one shown in the following table and the content record:

The first deduction device 52 then receives the above-mentioned instruction to deduct the settled amount from the account. Figure 15 is a diagram showing the structure of an auxiliary control device for managing member consumption behavior in a member management system according to a ninth embodiment of the present invention. Specifically, the auxiliary control device 5' includes a fourth receiving device 53, a second deducting device 54, and a seventh invoicing device 55, wherein the fourth receiving device 53 is configured to receive a member to settle through a member unit. The member corresponds to an instruction of the account, wherein the instruction includes the settled amount, and the second deduction device 54 is configured to deduct the settled amount from the account corresponding to the member, the seventh The crediting means 55 is for recording the settled amount into the member unit. More specifically, the fourth receiving device 53 receives an instruction that a member clears the member corresponding account through a member unit, and sends the instruction to the second deduction device 54, where the instruction includes The amount of settlement, for example, the instruction of a member to settle the corresponding account of the member through a member unit can be expressed by a format similar to the one shown in the following table and the content:

Then, the second deduction device 54 deducts the settled amount from the account corresponding to the member according to the received instruction, and finally the seventh entry device 55 records the stated amount to the member unit. The amount settled. The specific embodiments of the present invention have been described above. It is to be understood that the invention is not limited to the specific embodiments described above, and various modifications and changes may be made by those skilled in the art without departing from the scope of the invention.

Claims

a claim

A control method for managing a member consumption behavior in a member management system, wherein the member management system manages a plurality of member units and at least one account of each member unit is used by the member management system Management, characterized in that it comprises the following steps: a. receiving member indication information;

b. determining whether the member corresponding to the member indication information belongs to the first member unit; c, if the member does not belong to the first member unit, recording a first amount to the second member unit, wherein the member belongs to The second member unit.

The control method according to claim 1, wherein the step c further comprises the following steps:

- Record a second amount to a central system.

The control method according to claim 1 or 2, wherein the step c further comprises the following steps:

- Record a third amount to the member.

The control method according to any one of claims 1 to 3, further comprising the steps of:

c'. If the member belongs to the first member unit, the fourth member is credited to the first member unit.

The control method according to any one of claims 1 to 4, wherein the member indication information is acquired by a receiving device placed in the first member unit, wherein the step b includes The following steps:

And determining, according to the member indication information, a letter of the member unit to which the member belongs, b2. acquiring information of the first member unit according to the indication information of the receiving device;

B3. determining whether the second member unit is consistent with the first member unit; b4. if the second member unit is consistent with the first member unit, determining that the member corresponding to the member indication information belongs to the First member unit.

The control method according to claim 5, wherein the receiving device and The member management system communicates, and the member indication information acquired by the receiving device may be sent to the member management system.

The control method according to claim 5 or 6, wherein the member indication information is included in a membership card, wherein the receiving device comprises any one of the following devices:

- POS;

- Bluetooth receiver; or

- RF receiver.

The control method according to claim 5 or 6, wherein the receiving device comprises a keyboard or a touch input device, wherein the step a comprises the following steps:

- receiving the member indication information input through the keyboard or the touch input device.

The control method according to any one of claims 1 to 8, wherein the step c comprises the following steps:

Cl. If the member does not belong to the first member unit, obtain the current consumption amount of the member;

C2. Multiplying the current consumption amount of the member by the first ratio as the first amount; c3. recording the first amount to the second member unit.

The control method according to claim 9, wherein the step of obtaining the current consumption amount of the member in the step cl includes the following steps:

- judging whether the member uses a stored value card for payment;

- If the member uses the stored value card for payment, the actual consumption amount of the member is obtained as the current consumption amount.

The control method according to claim 10, wherein if the member uses the stored value card for payment, the first member unit deducts the current consumption amount from the stored value card.

The control method according to any one of claims 1 to 11, wherein the step of recording the fourth amount into the first member unit in the step c' comprises the following steps:

- obtaining an account corresponding to the first member unit in the member management system; - Recording the fourth amount into the account.

13. A control device for managing a member consumption behavior in a member management system, wherein the member management system manages a plurality of member units and at least one account of each member unit is used by the member management system The management device is characterized in that: the first receiving device is configured to receive the member indication information;

a first determining device, configured to determine whether the member corresponding to the member indication information belongs to the first member unit;

And a first entry device, configured to: when the member does not belong to the first member unit, record a first amount to the second member unit, wherein the member belongs to the second member unit.

14. The control device according to claim 13, wherein the first entry device further comprises the following device:

- A second entry device for recording a second amount into a central system.

The control device according to claim 13 or 14, wherein the first entry device further comprises the following device:

- a third entry device for recording a third amount to the member.

The control method according to any one of claims 13 to 15, further comprising the following means:

And a fourth entry means, configured to record a fourth amount to the first member unit when the member belongs to the first member unit.

The control device according to any one of claims 13 to 16, wherein the member indication information is received by a receiving device placed in the first member unit, wherein the first determination The device includes the following devices:

a first determining device, configured to determine, according to the member indication information, information of a member unit to which the member belongs;

a first obtaining device, configured to acquire information of the first member unit by using indication information of the receiving device;

a second determining device, configured to determine whether the second member unit is consistent with the first member unit;

a second determining device, configured to: when the second member unit and the first member unit When yes, it is determined that the member corresponding to the member indication information belongs to the first member unit.

The control device according to claim 17, wherein the receiving device communicates with the member management system, and the member instruction information acquired by the receiving device can be transmitted to the member management system.

The control device according to claim 17 or 18, wherein the member indication information is included in a membership card, wherein the receiving device comprises any one of the following devices:

- POS;

- Bluetooth receiver; or

- RF receiver.

The control device according to claim 17 or 18, wherein the receiving device comprises a keyboard or a touch input device, wherein the first receiving device comprises the following:

And a second receiving device, configured to receive the member indication information input through the keyboard or the touch input device.

The control device according to any one of claims 13 to 20, wherein the first entry device comprises the following device:

a second obtaining means, configured to obtain the current consumption amount of the member when the member does not belong to the first member unit;

a first computing device, configured to multiply the current consumption amount of the member by a first ratio as the first amount;

And a fifth entry device, configured to record the first amount to the second member unit.

22. The control device according to claim 21, wherein the means for acquiring the current amount of spending of the member in the second obtaining device comprises the following device:

a third determining device, configured to determine whether the member uses a stored value card for payment; and

And a third obtaining means, configured to obtain, when the member uses the stored value card for payment, the current actual consumption amount of the member as the current consumption amount.

23. The control device according to claim 22, wherein if said member If the payment is performed using the stored value card, the first member unit deducts the current consumption amount from the stored value card.

The control device according to any one of claims 13 to 23, wherein the means for recording the fourth amount to the first member unit in the fourth entry device comprises the following means:

a fourth obtaining device, configured to acquire an account corresponding to the first member unit in the member management system;

And a sixth entry means for recording the fourth amount into the account.

The control method according to any one of claims 2 to 12, and/or the control device according to any one of claims 14 to 24, wherein the first amount is equal to the second amount .

The control method according to any one of claims 4 to 12, and/or the control device according to any one of claims 16 to 25, wherein the third amount and the fourth amount The amount is equal.

The control method according to any one of claims 7 to 12, and/or the control device according to any one of claims 19 to 26, wherein the membership card includes any of the following media One:

- an integrated circuit card adapted to the member management system;

- mobile phone card;

- Magnetic stripe cards;

- a card containing a barcode; or

- QR code.

The control method according to any one of claims 10 to 12, and/or the control device according to any one of claims 22 to 27, wherein the current actual consumption amount is the The amount of this purchase is multiplied by the second ratio.

The control method according to any one of claims 1 to 12, and/or the control device according to any one of claims 13 to 28, wherein the member indication information includes the following information Any one:

- membership card number; or - Hardware identification information corresponding to the membership card.

30. An auxiliary control method for managing a member consumption behavior in a member management system, wherein the member management system manages a plurality of member units and at least one account of each member unit is managed by the member management system The management is characterized in that it comprises the following steps:

i. receiving an instruction that a member unit has settled the corresponding account of the member unit, wherein the instruction includes the settled amount;

Ii. deducting the settled amount from the account.

The auxiliary control method according to claim 30, wherein the at least one account of the member is managed by the member management system, and further comprising the following steps:

- receiving an instruction for a member to settle the corresponding account of the member through a member unit, wherein the instruction includes the settled amount;

- deducting the settled amount from the account corresponding to the member;

- Recording the settled amount to the member unit.

32. An auxiliary control device for managing member consumption behavior in a member management system, wherein the member management system manages a plurality of member units and at least one account of each member unit is managed by the member management system Managed, characterized in that it includes the following devices:

a third receiving device, configured to receive an instruction that a member unit has settled the corresponding account of the member unit, where the instruction includes the settled amount;

The first deduction device is configured to deduct the settled amount from the account.

The auxiliary control device according to claim 32, wherein at least one account of the member is managed by the member management system, and further comprising: a fourth receiving device, configured to receive a member An instruction for clearing the member corresponding account by a member unit, wherein the instruction includes the settled amount;

a second deduction device, configured to deduct the settled amount from an account corresponding to the member;

And a seventh entry device, configured to record the settled amount to the member unit.

34. Auxiliary control method according to claim 30 or 31 and/or according to the claims The auxiliary control device according to 32 or 33, wherein the settled amount does not exceed the total amount in the account.

The method and/or apparatus according to any one of claims 1 to 34, wherein the amount of money comprises any one of the following:

- currency; or

- Points.

The method and/or apparatus according to any one of claims 1 to 35, wherein the member unit comprises any one of the following subjects:

- hotel;

- restaurant;

- shopping center; or

- Tourist attraction management unit.