JP7443914B2 - Information processing device, information processing method, program, and information processing system - Google Patents

Description

The present invention relates to an information processing device, an information processing method, a program, and an information processing system.

BACKGROUND ART Conventionally, when a predetermined condition such as purchasing a product at a store is met, parking lot usage fees at a store are waived for a predetermined period of time.

Regarding a parking lot usage fee management technology, for example, Patent Document 1 below discloses that when a user makes an inquiry regarding the remaining time of the free parking period, the remaining free time of the user is calculated and notified. There is. Furthermore, in the parking fee management support system described in Patent Document 1, the time required to travel to the parking fee adjustment machine is also calculated and notified to the user.

Further, Patent Document 2 listed below discloses a technology for a management device that performs advance payment of parking fees. In the technique described in Patent Document 2 below, advance payment can be performed by calculating the time from the completion of advance payment until the vehicle leaves the parking lot.

Furthermore, in Patent Document 3 listed below, taking into account the travel time required to return to the parking lot from the user's location, the user can return to the parking lot by a set target return time (specifically, the time when the parking fee increases). A parking assistance system has been disclosed that notifies the user at an appropriate timing to prompt the user to return.

Japanese Patent Application Publication No. 2011-170798 JP2019-23832A JP2008-257362A

However, the technologies described in any of the above patent documents do not take into account the cooperation between the parking lot and other institutions, and when the parking lot is used for procedures or other actions at other institutions while the car is parked, expectations are high. It was difficult to judge whether actions in other organizations could be completed within the time given.

Therefore, the present invention has been made in view of the above problem, and an object of the present invention is to determine whether a selected transaction performed at an institution is completed within a predetermined parking time. The object of the present invention is to provide a new and improved information processing device, information processing method, program, and information processing system that can further improve the convenience of institutions.

In order to solve the above problems, according to one aspect of the present invention, selection transaction information regarding a selected selection transaction and parking information regarding a parking lot associated with an institution that executes the selection transaction are acquired. an acquisition unit; a determination unit that determines whether the selected transaction is completed by the end time of the parking time included in the parking information, based on the parking information and the selected transaction information; An information processing device is provided that includes a display control unit that controls displaying information based on a determination result.

The parking time included in the parking information may be a free parking time during which the parking lot can be used for free.

The selected transaction may be a transaction executed by a financial institution, and the parking lot may be a parking lot associated with the financial institution.

The parking information may include parking start time information and free parking time information associated with the customer who selected the selected transaction at the financial institution.

The parking information may be acquired from a server that stores each customer's identification information and parking information in association with each other based on the customer's identification information.

The identification information may include at least one of the customer's name or account number.

The parking information may be obtained from a storage medium presented by a customer who visits the financial institution and selects the selected transaction, and may include parking start time information and free parking time information.

The selected transaction information includes information indicating the time required to complete the selected transaction, and the determination unit includes the information on the required time for the selected transaction, the parking start time information, and the free parking time information, Based on this, it may be determined whether the selected transaction is completed within the free parking time.

The parking information may be acquired from a server that stores free parking time information of the parking lot when the customer makes a reservation to visit the financial institution and selects the selected transaction.

The selected transaction information includes information indicating the time required to complete the selected transaction,
The determination unit determines whether the selected transaction is completed by the end time of the free parking time based on the time required for the selected transaction, the time of the store visit reservation, and the free parking time information. You may.

The display control unit may control to display a display screen showing information based on the determination result, an expected completion time of the selected transaction, and an end time of a free parking time in the parking lot.

The display control unit may control to display advice according to the determination result on the display screen as information based on the determination result.

If the determination unit determines that the selected transaction is not completed by the end time of the parking time, the determining unit further determines that, based on the time required for explaining the selected transaction, if the selected transaction is only explained, the parking time is not completed. It may also be determined whether the process is completed within a certain time.

The information processing device may further include a display section, and the display control section may control the display section to display the display screen.

The information processing device may further include a communication unit, and the display control unit may control to transmit information on the display screen to an external device having a display unit via the communication unit.

The parking information may include benefit information regarding usage fees for the parking lot provided by a server of the institution or a server managing the parking lot.

In order to solve the above problem, according to another aspect of the present invention, a processor collects selected transaction information regarding a selected transaction and parking information regarding a parking lot associated with an institution that executes the selected transaction. and determining, based on the parking information and the selected transaction information, whether the selected transaction is completed by the end time of the parking time included in the parking information; An information processing method is provided, including controlling to display information based on the determination result of the determination.

In order to solve the above problems, according to another aspect of the present invention, a computer is configured to collect selected transaction information related to a selected selected transaction and parking information related to a parking lot associated with an institution that executes the selected transaction. information; and a determination unit that determines, based on the parking information and the selected transaction information, whether the selected transaction is completed by the end time of the parking time included in the parking information. and a display control section that controls displaying information based on the determination result by the determination section.

Moreover, in order to solve the above-mentioned problem, according to another aspect of the present invention, the present invention includes a server and an information processing device, and the server includes selected transaction information regarding a selected selected transaction, and the selected transaction. and parking information regarding a parking lot associated with an executing institution, and the information processing device includes an acquisition unit that acquires the selected transaction information and the parking information from the server; a determination unit that determines whether or not the selected transaction is completed by the end time of the parking time included in the parking information, based on the selected transaction information; An information processing system is provided that includes a display control section that controls display on a display section provided in an information processing device.

As described above, according to the present invention, it is possible to further improve the convenience of the institution by determining whether a selected transaction to be performed at the institution is completed within a predetermined parking time.

1 is a diagram showing an example of a system configuration of a management system according to an embodiment of the present invention. FIG. 2 is a block diagram showing an example of the configuration of a counter terminal according to the present embodiment. It is a block diagram showing an example of composition of a financial institution server by this embodiment. FIG. 2 is a sequence diagram illustrating an example of the flow of operation processing of the management system according to the present embodiment. 7 is a flowchart illustrating an example of the flow of determination processing according to the present embodiment. It is a figure which shows the example of a display when the selected transaction according to this embodiment is expected to be completed within the free parking time. It is a figure which shows the example of a display when it is expected that it will complete within free parking time if only the explanation of the selected transaction according to this embodiment is carried out. It is a diagram showing an example of the system configuration of a management system according to a modification of the present embodiment. FIG. 3 is a block diagram showing an example of the configuration of a customer terminal according to this modification. It is a block diagram showing an example of composition of a financial institution server by this modification. It is a sequence diagram which shows an example of the flow of operation processing of the management system by this modification. It is a flowchart which shows an example of the flow of the determination process by this modification. It is a figure which shows the example of a display of the visit reservation screen by this modification. It is a figure which shows the example of a visit reservation screen when the selected transaction according to this modification is expected to be completed within the free parking time. It is a figure which shows the example of a visit reservation screen when it is expected to be completed within the free parking time if only the explanation of the selected transaction according to this modification is given. It is a figure which shows the example of a store visit reservation screen when it is determined that there is no possibility of completing within the free parking time even if it is only an explanation of the selected transaction according to this modification. 1 is a block diagram illustrating an example of the hardware configuration of an information processing device that embodies each device according to the present embodiment. FIG.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. Note that, in this specification and the drawings, components having substantially the same functional configurations are designated by the same reference numerals and redundant explanation will be omitted.

<1. System configuration>
The embodiments of the present invention are mainly applicable to when a customer visiting a financial institution such as a bank or an insurance company is using a parking lot affiliated with (associated with) the financial institution. This invention relates to determining whether a transaction at a financial institution is likely to be completed within a predetermined parking time, such as a free parking time at a car lot.

By determining whether the transaction will be completed within the specified parking time and notifying the staff member who will execute the transaction, the staff member can respond appropriately to the customer in consideration of the customer's parking time. becomes. Below, after explaining the configuration of this system and each device, operation processing according to an embodiment of the present invention will be explained in detail.

FIG. 1 is a diagram showing an example of the system configuration of a management system 1a according to an embodiment of the present invention. As shown in FIG. 1, the management system 1a according to the present embodiment includes one or more reception terminals 100 and counter terminals 200 installed in one or more branches 10 of a financial institution, a financial institution server 300a, and a parking lot server. 400.

The reception terminal 100 is an information processing terminal that receives customers (visitors) who visit the business store 10. The reception terminal 100 may be placed, for example, at a storefront of the business store 10. The reception terminal 100 may be a general-purpose terminal such as a tablet terminal, a smartphone, a notebook PC (personal computer), or a desktop PC, or may be a dedicated terminal for financial institutions. The reception terminal 100 mainly includes a display section and an operation section. The display section and the operation section may be configured separately, or may be an integrated touch panel display. A reception screen for performing reception may be displayed on the display unit. On the reception screen, for example, the purpose of the visit (what transaction did you come to the store for, etc.?Specifically, the selection of the desired transaction) and customer information (name, account number, telephone number, provided by the financial institution) are displayed. customer number, etc.). Further, the reception terminal 100 may have a reading unit for a card (IC card or magnetic card) or bankbook (with magnetic stripe) storing customer information. The reception terminal 100 can acquire customer information and information for conducting transactions from the reading section. Further, the reception terminal 100 may further include a printing unit that outputs a number tag on which a number (call number) used to call the customer who has accepted the reception is printed. The reception terminal 100 can perform control to output a number tag when the reception is completed. Further, the reception terminal 100 may output information acquired through reception (also referred to as "reception information" in this specification) to the financial institution server 300a via the dedicated network 501. The reception information includes customer information such as the name, account number, and telephone number of the customer who made the reception, the purpose of the visit (specifically, the selected transaction), the time of reception, and the calling number.

The counter terminal 200 is an information processing terminal used by a staff member (herein also referred to as a "response person") who serves customers at the counter of the business store 10. The counter terminal 200 may be a general-purpose terminal such as a tablet terminal, a smartphone, a notebook PC (personal computer), or a desktop PC, or may be a dedicated terminal for financial institutions. The attendant uses the counter terminal 200 to execute the transaction desired by the customer.

The financial institution server 300a communicates with one or more reception terminals 100 and counter terminals 200 installed in one or more business branches 10 via a dedicated network 501 to transmit and receive data and execute various financial transactions. obtain. Further, the financial institution server 300a can accumulate information on customers who use the financial institution (customer information), and can transmit the customer information as appropriate in response to a request from the counter terminal 200. Note that the configuration example shown in FIG. 1 is just one example, and for example, the financial institution server 300a may be communicatively connected to a branch server (not shown) installed in the branch 10 via the dedicated network 501. The branch server is communicatively connected to one or more reception terminals 100 and counter terminals 200 in the branch 10, and transmits data received from the reception terminals 100 and counter terminals 200 to the financial institution server 300a. It is possible to transmit data received from the terminal 300a to the reception terminal 100 or the counter terminal 200.

Furthermore, the financial institution server 300a can communicate with the parking lot server 400 via the dedicated network 502 and can send and receive data. Specifically, the financial institution server 300a acquires information regarding the parking time associated with the customer (also referred to as "parking information" in this specification) from the parking lot server 400, and transmits it to the counter terminal 200. obtain. In this embodiment, it is assumed that a customer visits the business store 10 by car, parks the vehicle in a parking lot affiliated with the business store 10 (financial institution), and then visits the business store 10.

The parking lot server 400 manages the parking time of each vehicle parked in the parking lot, the availability of the parking lot, and the like. Furthermore, the parking lot server 400 has information on the time when the parking lot can be used for free (herein also referred to as "free time information") and information on affiliated financial institutions. The parking lot server 400 performs control to extract necessary information and send it to the financial institution server 300a in response to an inquiry from a server of an affiliated financial institution (financial institution server 300a).

The dedicated network 501 and the dedicated network 502 are networks used for transmitting and receiving information within a financial institution, for example. The dedicated network 501 and the dedicated network 502 are configured by, for example, an IP-VPN (Internet Protocol-Virtual Private Network). Note that the dedicated network 501 and the dedicated network 502 are not limited to dedicated lines unique to financial institutions, but are, for example, Ethernet cables for communication in accordance with standards such as IEEE (Institute of Electrical and Electronics Engineers), or Wi-Fi (registered It may be possible to use wireless communication such as trademark).

<2. Device configuration>
Next, configuration examples of the counter terminal 200 and the financial institution server 300a will be described with reference to the drawings.

(2-1. Counter terminal 200)
FIG. 2 is a block diagram showing an example of the configuration of the counter terminal 200 according to this embodiment. As shown in FIG. 2, the counter terminal 200 (an example of an information processing device) includes a communication section 210, a control section 220, an operation input section 230, a display section 240, and a storage section 250.

(Communication Department 210)
The communication unit 210 transmits and receives data to and from an external device via, for example, a dedicated network. Specifically, the communication unit 210 can inquire about customer information from the financial institution server 300a via the dedicated network 501. The communication unit 210 also receives customer information, selected transaction information, customer parking information, etc. from the financial institution server 300a via the dedicated network 501.

(Control unit 220)
The control unit 220 is mainly composed of, for example, a CPU (Central Processing Unit), and controls each function of the counter terminal 200 according to various programs to execute various transactions. Further, the control unit 220 can also function as an information acquisition unit 221, a determination unit 222, and a display control unit 223.

The information acquisition unit 221 receives customer information, information regarding the transaction selected by the customer (herein also referred to as “selected transaction information”), customer parking information, etc. from the financial institution server 300a via the communication unit 210. get. The customer's parking information may include the time when the customer starts parking (parking start time information), information on free parking time, end time of free parking time, and the like.

The determination unit 222 determines whether the transaction selected by the customer will be completed by the end time of the predetermined parking time based on the parking information and the selected transaction information. The "predetermined parking time" may be, for example, a time during which the parking lot can be used for free (herein also referred to as "free parking time"). Furthermore, in the case of a system in which the fee increases in stages as the parking time elapses, the "end time of the predetermined parking time" may be the time when the fee increases.

The display control unit 223 controls displaying a predetermined display screen on the display unit 240. For example, the display control unit 223 controls the display unit 240 to display a transaction screen for executing the transaction selected by the customer. The transaction screen may display customer information, a history of transactions made by the customer, etc., as necessary. Further, the transaction screen may display the determination result by the determination unit 222 and a message (advice) according to the determination result. By displaying the judgment result and message as to whether the selected transaction will be completed within the predetermined parking time on the transaction screen viewed by the attendant and notifying the attendant, the attendant can take into consideration the customer's parking time. This makes it possible to take appropriate measures.

(Operation input section 230 and display section 240)
The operation input unit 230 has a function of accepting an input operation to the counter terminal 200 by a user of the counter terminal 200 (in this case, a receptionist). The operation input unit 230 outputs the received input information to the control unit 220. For example, the operation input unit 230 may be a mouse, a keyboard, or a touch panel. The display unit 240 has a function of displaying various display screens such as a transaction screen. The display unit is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. The operation input section 230 and the display section 240 may be configured as separate bodies, or may be configured as an integrated structure such as a touch panel display. Furthermore, a plurality of operation input units 230 and display units 240 may be provided.

(Storage unit 250)
The storage unit 250 is realized by a ROM (Read Only Memory), a RAM (Random Access Memory), etc., and stores a control program for controlling the operation of the counter terminal 200, input data at the counter terminal 200, display screen data, etc. do.

The configuration example of the counter terminal 200 according to this embodiment has been described above. Note that the configuration of the counter terminal 200 shown in FIG. 2 is an example, and the present embodiment is not limited thereto. For example, the counter terminal 200 may include a camera, a microphone, a speaker, various sensors, etc., and may have functions such as voice input, voice output, and gesture input.

(2-2. Financial institution server 300a)
FIG. 3 is a block diagram showing an example of the configuration of the financial institution server 300a according to this embodiment. As shown in FIG. 3, the financial institution server 300a includes a communication section 310a, a control section 320a, and a storage section 330a.

(Communication department 310a)
The communication unit 310a transmits and receives data to and from an external device via, for example, a dedicated network. Specifically, the communication unit 310a receives reception information from the reception terminal 100 via the dedicated network 501, and receives inquiries about customer information from the counter terminal 200. Further, the communication unit 310a transmits customer information and customer parking information to the counter terminal 200 via the dedicated network 501 in response to an inquiry from the counter terminal 200. Further, the communication unit 310a transmits an inquiry (inquiry) about the customer's parking information to the parking lot server 400 and receives the customer's parking information from the parking lot server 400 via the dedicated network 502.

(Control unit 320a)
The control unit 320a is mainly composed of, for example, a CPU (Central Processing Unit), and controls each function of the financial institution server 300a according to various programs. Further, the control unit 320a can also function as a reception management unit 321 and a parking lot information acquisition unit 322.

The reception management unit 321 has a function of managing receptions performed at the reception terminal 100 of the sales office 10. For example, the reception management unit 321 stores reception information received from the reception terminal 100 by the communication unit 310a in the reception information DB 331. Further, the reception management unit 321 can perform a process of calling a waiting customer who has received the reception. Specifically, when the reception management unit 321 receives a notification from the counter terminal 200 that the next customer is available, the reception management unit 321 selects the next customer based on the reception information stored in the reception information DB 331. The communication unit 310a performs control to extract the calling number of and send it to a predetermined output destination from the communication unit 310a. The predetermined output destination may be the counter terminal 200 or a display device for calling provided in the sales office 10. Further, the reception management unit 321 may transmit the call number and the counter number of the available counter terminal 200 to a predetermined output destination. The calling process described above is an example, and the present embodiment is not limited thereto. Further, in this embodiment, the function of the reception management section 321 is provided in the financial institution server 300a as an example, but the present invention is not limited to this. The function of the reception management unit 321 may be provided in the reception terminal 100, or may be provided in a reception management server (not shown) provided in the sales office 10.

The parking lot information acquisition unit 322 has a function of acquiring customer parking information from the parking lot server 400. Specifically, the parking lot information acquisition unit 322 can control sending an inquiry (inquiry) about the customer's parking information to the parking lot server 400. At this time, the parking lot information acquisition unit 322 may transmit identification information for identifying the customer (eg, name, account number, telephone number, other predetermined number, etc.). This identification information is information that allows both the financial institution server 300a and the parking lot server 400 to identify the customer. The customer installs and uses an application on a customer terminal (for example, a smartphone, etc.) that allows the customer to access the parking lot server 400 and check the availability of each parking lot, make a parking reservation, and make payments for the parking lot usage area. It is possible to do so. When using such applications, customers may register personal information such as their name, phone number, and account number from which parking fees are debited. By using such registered information, the parking lot server 400 can identify a customer in response to an inquiry from a financial institution. Note that the method is not limited to installing and using the application on the customer terminal, but the customer may also register personal information from a website provided by the parking lot server 400 and use the information on the website. The customer terminal may be a smartphone, tablet terminal, mobile phone, etc. carried by the customer, or may be an in-vehicle device mounted in the customer's vehicle.

The parking lot information acquisition unit 322 stores the customer parking information acquired from the parking lot server 400 in the customer information DB 332. The timing of acquiring customer parking information is not particularly limited. For example, the parking lot information acquisition unit 322 may acquire the reception information at the time it receives the reception information, at the time the reception management unit 321 makes a call, or at a different time from either of these. good. Furthermore, if the parking lot server 400 side recognizes that the parking lot was parked to visit an affiliated financial institution, the parking information may be sent to the corresponding financial institution server 300a without waiting for an inquiry. .

(Storage unit 330a)
The storage unit 330a is realized by a ROM (Read Only Memory), a RAM (Random Access Memory), etc., and stores a control program for controlling the operation of the financial institution server 300a, input data for the financial institution server 300a, and the like.

The storage unit 330a according to this embodiment includes a reception information DB 331 and a customer information DB 332. The reception information DB 331 stores reception information output from the reception terminal 100 (the name of the customer who made the reception, the account number, the telephone number, the customer number, the selected transaction, the time of reception, the calling number, etc.). Further, the customer information DB 332 stores customer information registered in advance (name, account number, telephone number, address, customer number, family composition, transaction history, contract information, etc.).

The configuration example of the financial institution server 300a according to this embodiment has been described above. Note that the configuration of the financial institution server 300a shown in FIG. 3 is an example, and the present embodiment is not limited thereto. For example, the financial institution server 300a may be configured with a plurality of devices. Further, the reception management section 321 may be provided in another device such as the reception terminal 100.

<3. Operation processing>
Next, the operation processing of the management system 1a according to this embodiment will be explained.

FIG. 4 is a sequence diagram showing an example of the flow of operation processing of the management system 1a according to this embodiment. As shown in FIG. 4, first, the parking lot server 400 acquires new parking information (step S103). The new parking information is information regarding a new vehicle being parked in a parking lot managed by the parking lot server 400. The new parking information includes, for example, the parking location, parking start time, information on the parked vehicle (vehicle registration number, etc.), and user information. The method for acquiring new parking information is not particularly limited, but the new parking information may be acquired by, for example, an information acquisition device (device having a camera, a sensor, a communication unit, etc.) provided in a parking lot. The information acquisition device communicates with devices installed in the vehicle and smartphones owned by users riding in the vehicle, and communicates with vehicle information and user information (for example, parking lot information installed on the user's smartphone, etc.). (vehicle and user information registered in advance in an application that allows reservations and payment of usage fees) can be obtained. The information acquisition device may receive information from a user's smartphone, etc. using wireless communication such as Bluetooth (registered trademark), Wi-Fi (registered trademark), or NFC (Near Field Communication), or may receive information from a smartphone, etc. using the above application. The information may be acquired from a two-dimensional code (bar code or QR code (registered trademark)) displayed on the display screen. Further, the information acquisition device photographs the license plate of the vehicle and acquires the vehicle registration number, and the parking lot server 400 registers user information linked to the vehicle registration number in advance from an application or website. It may also be extracted from the user information provided.

In this embodiment, it is assumed that a customer visits a certain branch of a financial institution in a private car and parks the vehicle (private car) at a parking lot affiliated with the financial institution located near the certain branch. do.

Next, the reception terminal 100 provided in the business store 10 performs reception processing for customers who visit the store (step S106). Specifically, at the reception terminal 100, the customer can input customer information (name, telephone number, account number, customer number, etc.) and the purpose of visiting the store (selecting a desired transaction) through operations by the customer. Customer information can be input by inserting (or swiping) a predetermined card (magnetic card or IC card) issued by a financial institution into a card reader provided at the reception terminal 100, thereby saving the customer the trouble of inputting information. It is also possible. Further, in the reception process, the customer may be asked to input whether or not to use the parking lot.

In this embodiment, it is assumed that the above-mentioned customer, who has parked his vehicle in a parking lot affiliated with a financial institution, visits a business store.

Next, the reception terminal 100 transmits the reception information to the financial institution server 300a (step S109).

Next, the financial institution server 300a stores the received reception information in the reception information DB 331 (step S112).

Subsequently, the reception management unit 321 of the financial institution server 300a performs a call process for the waiting customer who has received the reception (step S115). Although omitted in FIG. 4, for example, when the reception management unit 321 receives a notification from the counter terminal 200 that the next customer is available, it determines which customer to call according to the reception time and selected transaction ( For example, the customer who has the earliest reception time among waiting customers who desire a transaction that can be executed at the available counter terminal 200). Next, the reception management unit 321 performs a calling process by transmitting the calling number of the customer to be called to a predetermined output destination (such as a calling device installed in the business office 10).

Next, the financial institution server 300a requests parking information of the customer to be called from the affiliated parking lot server 400 (step S118). The financial institution server 300a may make a request to the affiliated parking lot server 400 when the presence or absence of parking lot usage is input at the reception desk.

Next, the parking lot server 400 transmits the parking information of the corresponding customer (that is, the user of the parking lot) to the financial institution server 300a (step S121). The parking lot server 400 uses customer identification information (which may be at least one of a name or an account number, or a telephone number or a customer number) included in the request from the financial institution server 300a. , obtains the parking information (parking start time, free parking time end time, etc.) of the corresponding person from the parking lot user.

Next, the financial institution server 300a transmits the reception information of the calling customer (customer information, selected transaction information, etc.), the time required for the selected transaction, and the parking information of the customer acquired from the parking lot server 400 to the counter terminal 200. (step S124). The time required for the selected transaction is information about the time required to complete the transaction selected by the customer. The required time may be an average time required for the transaction. Information on the average time required for a transaction may be stored in advance in the storage unit 330a of the financial institution server 300a, for example.

Next, the determination unit 222 of the counter terminal 200 performs a determination process to determine whether the transaction (procedure) selected by the customer will be completed by the end time of a predetermined parking time (for example, free parking time). Step S127). Details of the determination process will be described later with reference to FIG.

Then, the display control unit 223 performs control to display a message on the display unit 240 according to the determination result (step S130). For example, if it is determined that the transaction selected by the customer is not completed by the end time of a predetermined parking time (for example, free parking time), the display control unit 223 displays the transaction ( display a message suggesting that the responder only provide an explanation of the procedure). Thereby, the attendant can suggest to the customer that the transaction (procedure) will not be completed within the free parking time, or that only an explanation of the transaction (procedure) will be provided this time. In addition, the customer has the advantage of avoiding the expense of parking lot usage fees based on the suggestions from the person in charge, further improving the convenience of the financial institution.

Although the operation processing according to the present embodiment has been described above, the present invention is not limited thereto.

For example, the calling process shown in step S115 may be performed by the reception terminal 100 or a calling device (not shown) installed in the branch 10, instead of the financial institution server 300a. In this case, the transmission of the reception information to the financial institution server 300a (step S109) and the storage of the reception information in the financial institution server 300a (step S112) may not be performed. In addition, the counter terminal 200 inquires of the financial institution server 300a about the customer information of the customer conducting the transaction (that is, the customer who came to the counter), and in response to the inquiry, the financial institution server 300a transmits the customer's parking information to the parking lot server. 400 may be requested.

Next, the determination process shown in step S127 described above will be specifically explained with reference to FIG. 5. FIG. 5 is a flowchart showing an example of the flow of determination processing by the counter terminal 200 according to the present embodiment.

As shown in FIG. 5, first, the information acquisition unit 221 of the counter terminal 200 receives the required time information of the customer's selected transaction, the customer's parking start time information, and the free parking time information from the financial institution server 300a. Acquire (step S143). The customer's parking start time information and free parking time information are included in the customer's parking information acquired from the financial institution server 300a.

Next, the determination unit 222 determines whether the selected transaction is completed within the free parking time (step S146). For example, the determination unit 222 determines whether the selected transaction is free parking based on the current time, the time required for the selected transaction (the time required for the selected transaction), the parking start time, and the free parking time (for example, 2 hours, etc.). It may also be determined whether the process is completed within the time limit. Note that the information used for the determination is not limited to this example; for example, the determination unit 222 may make a determination based on the current time, the time required for the selected transaction (the time required for the selected transaction), and the end time of the free parking time. You may. The customer's parking information acquired from the financial institution server 300a may include only the "end time of free parking time". Further, whether or not the selected transaction can be completed within the free parking time may be determined in consideration of the travel time from the business store 10 to the parking lot. Further, the time required for the selected transaction may also include the time required to explain the transaction. For example, when executing a transaction selected by a customer, it may be necessary to provide an explanation of the transaction in advance.

Next, if the selected transaction is completed within the free parking time (step S146/Yes), the determination unit 222 determines that the selected transaction is likely to be completed within the free parking time (step S149).

On the other hand, if the selected transaction is not completed within the free parking time (step S146/No), the determination unit 222 determines whether or not it can be completed within the free parking time if only the selected transaction is explained (step S152). ). The information acquisition unit 221 can also acquire information about the time required to explain the selected transaction from the financial institution server 300a. The determination unit 222 explains the selected transaction based on the current time, the time required to explain the selected transaction (the time required to explain the selected transaction), the parking start time, and the free parking time (for example, 2 hours, etc.). It may be determined whether or not the parking is completed within the free parking time. Whether or not the explanation of the selected transaction can be completed within the free parking time may be determined in consideration of the travel time from the business store 10 to the parking lot.

Next, if only the explanation of the selected transaction is completed within the free parking time (step S152/Yes), the determination unit 222 determines that the explanation of the selected transaction is likely to be completed within the free parking time. Determination is made (step S155).

On the other hand, if the explanation of the selected transaction is not completed within the free parking time (step S152/No), the determination unit 222 determines that there is no possibility of completion within the free parking time even if only the explanation of the selected transaction is explained. (Step S158).

The display control unit 223 performs control to display a message (advice) on the display unit 240 according to the result of the determination described above. Alternatively, the display control unit 223 may display only the determination result or may display advice including the determination result.

Here, an example of displaying a message according to the determination result will be described with reference to the drawings.

FIG. 6 is a diagram showing a display example when the selected transaction according to the present embodiment is expected to be completed within the free parking time. As shown in FIG. 6, the transaction screen 40 displayed on the display unit 240 displays, for example, customer information (customer's name, address, transaction history, etc.) and each input input to execute the transaction. This includes displaying items and displaying messages to the person handling the service at the counter. If the selected transaction (procedure) is expected to be completed within the free parking period, a message urging the execution of the selected transaction such as "Please carry out the procedure in The end time may be displayed in message column 402. The contents of the message and reference information are merely examples, and the present embodiment is not limited thereto. As reference information, for example, the expected end time of the selected transaction and the free parking end time may be displayed. In this case, the attendant can grasp the remaining time until the free parking end time, and can inform the customer that another financial product can be proposed before the free parking end time. The control unit 220 calculates and displays the remaining time until the free parking ends when the selected transaction ends, taking into account the time required for the selected transaction and the travel time from the business store 10 to the parking lot. It may be displayed in the section 240. Customer satisfaction improves in that procedures are completed and product proposals are made without incurring parking charges, and financial institutions also benefit from increased opportunities for product proposals.

FIG. 7 is a diagram illustrating a display example when it is expected that the explanation of the selected transaction according to the present embodiment will be completed within the free parking time. As shown in FIG. 7, for example, if only an explanation of the selected transaction (procedure) is expected to be completed within the free parking time, the transaction screen 41 will display the message "Please only explain the procedure of 〇〇." ", along with a message prompting the customer to explain only the selected transaction, the customer's free parking end time and the expected end time of the procedure (transaction) may be displayed in the message column 412 as reference information. The contents of the message and reference information are merely examples, and the present embodiment is not limited thereto. For example, display a message such as ``Please explain to the customer that the selected transaction will not be completed within the free parking period, but if you only provide an explanation, it will be completed, and then suggest that you only provide an explanation this time.'' You can also do this. This improves customer satisfaction in that the explanation of the procedure is completed without incurring parking fees, and also increases the opportunity for customers to visit the store by guiding them to the store where the explanation and procedure (transaction) are separated. There is also a gain for the financial institution in that it increases product proposal opportunities. Further, the customer can know in advance that the next time he or she visits the store, there is a possibility that the completion of the transaction will exceed the free parking time. The customer can also ask the attendant to execute the transaction after agreeing to the fact that the free parking time will be exceeded.

Note that, if the person providing only an explanation, the person responding inputs that fact into the counter terminal 200. The counter terminal 200 notifies the financial institution server 300a that only an explanation was provided during this visit, and the financial institution server 300a stores the fact that only an explanation was provided as customer information. As a result, the next time the customer visits the store, a notification is displayed on the transaction screen that the transaction was explained the last time the customer visited the store, and the attendant can understand that only the transaction was explained last time.

Further, as shown in step S158 above, if it is determined that there is no possibility of completing the transaction within the free parking period even if it is just an explanation, the display control unit 223 does not display any message on the transaction screen, The selected transaction may be executed as usual.

(supplement)
In the operation processing described above, as described with reference to FIGS. 1 to 4, the financial institution server 300a cooperates with the parking lot server 400 and acquires customer parking information from the parking lot server 400. The present invention is not limited to this. The customer's parking information may be acquired, for example, by the reader of the reception terminal 100 from a parking ticket (an example of a storage medium) issued from a ticket machine installed in the parking lot, or by a person at the counter who hands it to the customer. The reading section of the counter terminal 200 may obtain the parking ticket from the parking ticket. A parking ticket may be provided with a magnetic stripe or an IC that stores information, for example. The reception terminal 100 and the counter terminal 200 can acquire information on the parking start time and free parking time (or free parking end time, etc.) from the parking ticket. Alternatively, the financial institution server 300a obtains information on the parking start time and free parking time (or free parking end time, etc.) from the parking lot server 400 based on the information obtained from the parking ticket, and sends the information to the counter terminal 200. It is also possible to send.

<4. Modified example>
Next, a modification of this embodiment will be described. In the embodiment described above, when the customer actually visits the business store 10, it is determined whether the selected transaction can be completed within the free parking time, and the determination result is notified to the person at the counter. explained. The present invention is not limited thereto; for example, when a customer makes a reservation in advance to visit the business store 10, the system determines whether the selected transaction can be completed within the free parking time, and the determination result is It is also possible to notify the customer. A detailed explanation will be given below with reference to FIGS. 8 to 16.

(4-1. System configuration)
FIG. 8 is a diagram showing an example of the system configuration of the management system 1b according to a modification of the present embodiment. As shown in FIG. 8, the management system 1b according to this embodiment includes a customer terminal 600 used by a customer, a financial institution server 300b, and a parking lot server 400.

The customer terminal 600 can be realized by an information processing terminal owned by the customer, such as a smartphone, a tablet terminal, a mobile phone terminal, or a PC (personal computer). It is assumed that an application for using a service provided by a financial institution is installed on the customer terminal 600.

The financial institution server 300b is communicatively connected to the customer terminal 600 via the communication network 503 to transmit and receive data, and can provide various services. For example, the financial institution server 300b may provide a visit reservation service to a financial institution. This reduces customers' waiting time at stores, and also enables financial institutions to understand transactions to be executed in advance, obtain information necessary for transactions in advance, and provide customers with documents necessary for transactions in advance. It becomes possible to prepare. Further, like the financial institution server 300a according to the embodiment described above, the financial institution server 300b is communicatively connected to the reception terminal 100 and the counter terminal 200 provided in the store (branch 10), and executes various financial transactions. It is also possible.

Furthermore, the financial institution server 300b can communicate with the parking lot server 400 via the dedicated network 502 to send and receive data, as in the above embodiment. Specifically, the financial institution server 300b can acquire information such as free parking hours from the parking lot server 400 and transmit it to the customer terminal 600. In this embodiment, it is assumed that a customer makes a reservation to visit a store by vehicle (private car).

The parking lot server 400 is the same as that in the above embodiment, so a description thereof will be omitted here.

The communication network 503 may be, for example, an Ethernet cable for communication based on standards such as IEEE (Institute of Electrical and Electronics Engineers), or one that utilizes wireless communication such as Wi-Fi (registered trademark).

(4-2. Equipment configuration)
Next, configuration examples of the customer terminal 600 and the financial institution server 300b will be described with reference to the drawings.

(4-2-1. Customer terminal 600)
FIG. 9 is a block diagram showing an example of the configuration of a customer terminal 600 according to this modification. As shown in FIG. 9, a customer terminal 600 (an example of an information processing device) includes a communication section 610, a control section 620, an operation input section 630, a display section 640, and a storage section 650.

(Communication Department 610)
The communication unit 610 transmits and receives data to and from an external device via, for example, a communication network. Specifically, the communication unit 610 transmits visit reservation information to the financial institution server 300b via the communication network 503, and receives information on selected transactions, parking information, etc. from the financial institution server 300b.

(Control unit 620)
The control unit 620 is configured mainly of, for example, a CPU (Central Processing Unit), and controls each function of the customer terminal 600 according to various programs. For example, the control unit 620 may have an application installed therein for using a service provided by a financial institution. With such an application, the control unit 620 can also function as an information acquisition unit 621, a determination unit 622, and a display control unit 623.

The information acquisition unit 621 acquires information on the transaction selected by the customer when making a reservation to visit the store (for example, information on the time required for the transaction), and parking information for the store selected when the customer makes a reservation to visit the store (for example, information on the parking lot affiliated with the store). parking information) etc. are acquired from the financial institution server 300b via the communication unit 610. The parking information may include information such as free parking hours.

The determination unit 622 determines whether the transaction selected by the customer will be completed by the end time of the predetermined parking time based on the parking information and the selected transaction information. The "predetermined parking time" may be, for example, a time during which the parking lot can be used for free (free parking time). Furthermore, in the case of a system in which the fee increases in stages as the parking time elapses, the "end time of the predetermined parking time" may be the time when the fee increases.

The display control unit 623 controls displaying a predetermined display screen on the display unit 640. For example, the display control unit 623 displays a store visit reservation screen for accepting reservations for visiting the store. The store visit reservation screen may display, for example, a selection screen for the store to be reserved, a selection screen for the reservation date and time, a selection screen for the reservation details (desired transaction), a selection screen for the means of visiting the store (vehicle or not), and the like. Further, the determination result by the determination unit 622 and a message (advice) according to the determination result may be displayed on the store visit reservation screen. By notifying the customer of the judgment result and message as to whether the selected transaction will be completed at the predetermined parking time at the time of reservation, the customer can make reservations that take parking time into account, such as by choosing to receive only an explanation of the transaction. This will improve satisfaction. Further, financial institutions can also benefit from increasing the number of customers' visits to the store by inviting them to visit the store for explanations and transactions (procedures) separately, which increases the opportunity for product proposals.

(Operation input section 630 and display section 640)
The operation input unit 630 has a function of accepting input operations to the customer terminal 600 by the customer. The operation input unit 630 outputs the received input information to the control unit 620. For example, the operation input unit 630 may be a mouse, a keyboard, or a touch panel. The display unit 640 has a function of displaying various display screens such as a store visit reservation screen. The display section is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. The operation input section 630 and the display section 640 may be configured as separate bodies, or may be configured as an integrated structure such as a touch panel display. Further, a plurality of operation input sections 630 and a plurality of display sections 640 may be provided.

(Storage unit 650)
The storage unit 650 is realized by a ROM (Read Only Memory), a RAM (Random Access Memory), etc., and stores a control program for controlling the operation of the customer terminal 600, input data at the customer terminal 600, display screen data, etc. do. The storage unit 650 may store, for example, applications for using services provided by the financial institutions mentioned above.

The configuration example of the customer terminal 600 according to this embodiment has been described above. Note that the configuration of the customer terminal 600 shown in FIG. 9 is an example, and the present embodiment is not limited thereto. For example, the customer terminal 600 may include a camera, a microphone, a speaker, various sensors, etc., and may have functions such as voice input, voice output, and gesture input.

(4-2-2. Financial institution server 300b)
FIG. 10 is a block diagram showing an example of the configuration of a financial institution server 300b according to this modification. As shown in FIG. 10, the financial institution server 300b includes a communication section 310b, a control section 320b, and a storage section 330b.

(Communication department 310b)
The communication unit 310b transmits and receives data to and from an external device, for example, via a network. Specifically, the communication unit 310b receives store visit reservation information from the customer terminal 600 via the communication network 503, and transmits time required for the selected transaction and parking information acquired from the parking lot server 400 to the customer terminal 600. I do things. Furthermore, the communication unit 310a can receive parking information from the parking lot server 400 via the dedicated network 502.

(Control unit 320b)
The control unit 320b is configured mainly of, for example, a CPU (Central Processing Unit), and controls each function of the financial institution server 300b according to various programs. Further, the control unit 320b can also function as a reservation management unit 324 and a parking lot information acquisition unit 325.

The reservation management unit 324 has a function of managing reservations for visiting a financial institution's store. For example, the reservation management section 324 stores the visit reservation information received from the customer terminal 600 by the communication section 310b in the reservation information DB 333. Further, the reservation management unit 324 can transmit visit reservation information to the store (business store 10) where the reservation was made. Store visit reservation information includes customer information (information on customers visiting the store), time of visit, purpose of visit (selected transaction, only explanation of selected transaction, etc.), and means of visit (whether by vehicle or not). Further, the store visit reservation information may include a determination result by the determination unit 622.

The parking lot information acquisition unit 325 has a function of acquiring parking information from the parking lot server 400. Specifically, the parking lot information acquisition unit 325 acquires parking information of the store where the customer makes a reservation to visit the store or parking information of a parking lot affiliated with the store based on the store visit reservation information transmitted from the customer terminal 600. It can be obtained from the parking lot server 400. The parking information includes, for example, information indicating the location of the parking lot (eg, map information, etc.) and information regarding free parking time. Further, information on the walking time from the parking lot to the store may be further included.

(Storage unit 330b)
The storage unit 330b is realized by a ROM (Read Only Memory), a RAM (Random Access Memory), etc., and stores a control program for controlling the operation of the financial institution server 300b, input data for the financial institution server 300b, and the like.

The storage unit 330b according to this embodiment includes a reservation information DB 333 and a customer information DB 332. The reservation information DB 333 contains store visit reservation information transmitted from the customer terminal 600 (reservator (customer) information, reservation store information, reservation time information, purpose of store visit (selected transaction, explanation of selected transaction), store visit method, Judgment results, etc.) are stored. Further, the customer information DB 332 stores customer information registered in advance (name, account number, telephone number, address, customer number, family composition, transaction history, contract information, etc.).

The configuration example of the customer terminal 600 according to this embodiment has been described above. Note that the configuration of the financial institution server 300b shown in FIG. 10 is an example, and the present embodiment is not limited thereto. For example, the financial institution server 300b may be configured with a plurality of devices.

(4-3. Operation processing)
Next, the operation processing of the management system 1b according to this modification will be explained.

FIG. 11 is a sequence diagram showing an example of the flow of operation processing of the management system 1b according to this modification. As shown in FIG. 11, first, the display control unit 623 of the customer terminal 600 displays a store visit reservation screen on the display unit 640 (step S203). On the store visit reservation screen, the customer selects whether or not to visit the store by vehicle, selects a planned transaction, and the like. Here, FIG. 13 shows a display example of the store visit reservation screen according to this modification. As shown on the left side of FIG. 13, the store visit reservation screen 50 includes a reservation store selection screen, a reservation date and time selection screen, a reservation content (desired transaction) selection screen, and a method of visiting the store (private car, train, bus, etc.). A selection screen for public transportation such as public transportation may be displayed. The customer makes each selection from the operation input section 630 (for example, a touch panel display). When each selection is made, a reservation inquiry button 512 is displayed on the store visit reservation screen 51, as shown on the right side of FIG. Note that the reservation inquiry button 512 may be made selectable when all selections have been made. Furthermore, as shown in FIG. 13, the store visit reservation screen 51 may display an explanatory text such as "If you select the inquiry button, the estimated time for completion of the procedure and parking lot information will be displayed."

Next, the customer terminal 600 transmits visit reservation information to the financial institution server 300b in response to a predetermined trigger such as selection of the reservation inquiry button 512, for example (step S206).

Next, the parking lot information acquisition unit 325 of the financial institution server 300b requests parking information from the parking lot server 400 (step S209), and receives the parking information from the parking lot server 400 (step S212). The parking information requested here is assumed to be parking information of the reserved store or information of a parking lot affiliated with a financial institution near the reserved store. The parking information includes free parking time information and parking lot location information.

Next, the financial institution server 300b transmits the parking information acquired from the parking lot server 400 and the time required for the transaction selected as the reservation details to the customer terminal 600 (step S215). The time required for the selected transaction is information on the average time required to complete the transaction, and may be stored in advance in the storage unit 330b, for example.

Next, the display control unit 623 of the customer terminal 600 performs a determination process to determine whether the transaction (procedure) selected by the customer will be completed by the end time of a predetermined parking time (for example, free parking time). (Step S218). Details of the determination process will be described later with reference to FIG. 12.

Next, the display control unit 623 controls displaying a message on the display unit 240 according to the determination result (step S221). The display control unit 623 may perform a determination process when the reservation inquiry button 512 displayed on the store visit reservation screen 51 in FIG. 13 is selected, and display information based on the determination result on the store visit reservation screen. .

Next, in response to a predetermined trigger such as selection of a reservation execution button 533 (see FIGS. 14 to 16), which will be described later, the control unit 620 notifies the financial institution server 300b that the reservation has been confirmed (step S224). The control unit 620 may transmit the confirmed reservation information to the financial institution server 300b again. Furthermore, the confirmed reservation information may include information on the person making the reservation (customer). The reservation person information may be information registered in the application in advance.

Then, the reservation management unit 324 of the financial institution server 300b performs a reservation confirmation process (step S227). Specifically, for example, the reservation management unit 324 performs a process of accumulating confirmed reservation information in the reservation information DB 333. Further, the reservation management unit 324 may perform a process of transmitting the confirmed reservation information to the reservation store (business store 10).

Although the operation processing according to this modification has been described above, the present invention is not limited thereto.

For example, step S206 may be a process of transmitting the reserved store information to the financial institution server 300b only when a private car is selected as the means of visiting the store.

Furthermore, if parking information for each store of the financial institution and information on parking lots affiliated with each store are stored in advance in the storage unit 330b of the financial institution server 300b, instead of the processing shown in steps S209 and S212 above, A process of extracting parking information from the storage unit 330b may also be performed.

Further, after the reservation is confirmed, the control unit 620 of the customer terminal 600 displays a screen on the customer terminal 600 for inputting information necessary for executing the reserved selected transaction in advance, and displays the input information. may be transmitted to the financial institution server 300b. This saves you the trouble of entering information when you visit the store. Further, the customer terminal 600 may notify the customer in advance of information such as documents required for the reserved selected transaction. This makes it possible to avoid a shortage of documents etc. when a customer visits the store.

Next, the determination process shown in step S218 described above will be specifically explained with reference to FIG. 12. FIG. 12 is a flowchart showing an example of the flow of determination processing by the customer terminal 600 according to this modification.

As shown in FIG. 12, the information acquisition unit 621 of the customer terminal 600 first acquires the store visit reservation time, the time required for the customer's selected transaction, and the free parking time information (step S233). The store visit reservation time can be obtained from the store visit reservation screen. Further, the time required for the selected transaction and the free parking time information can be obtained from the financial institution server 300b.

Next, the determination unit 622 determines whether the selected transaction is completed within the free parking time (step S236). For example, the determination unit 622 determines whether the selected transaction will be completed within the free parking time when the customer comes to the store at the reserved time, based on the reserved time of visit, the time required for the selected transaction, and the free parking time (for example, 2 hours, etc.). Decide whether or not. The location of the parking lot may also be taken into consideration when making the determination. That is, the determination may be made in consideration of the distance (travel time) between the reserved store and the parking lot. Further, the time required for the selected transaction may include the time required to explain the transaction. For example, when a customer executes a selected transaction, it may be necessary to explain the transaction in advance.

Next, if the selected transaction is completed within the free parking time (step S236/Yes), the determination unit 622 determines that the selected transaction is likely to be completed within the free parking time (step S239).

On the other hand, if the selected transaction is not completed within the free parking time (step S236/No), the determination unit 622 determines whether or not it can be completed within the free parking time if only the selected transaction is explained (step S242). ). The information acquisition unit 621 can also acquire information about the time required to explain the selected transaction from the financial institution server 300b. The determination unit 622 determines whether or not the explanation of the selected transaction can be completed within the free parking time based on the scheduled visit time, the time required for the explanation of the selected transaction, and the free parking time (for example, 2 hours, etc.). Good too. Whether or not the explanation of the selected transaction can be completed within the free parking time may be determined in consideration of the travel time from the reserved store to the parking lot. Further, whether or not the explanation of the selected transaction can be completed within the free parking time may be determined by taking into consideration the congestion situation in the store.

Next, if only the explanation of the selected transaction is completed within the free parking time (step S242/Yes), the determination unit 622 determines that the explanation of the selected transaction is likely to be completed within the free parking time. Determination is made (step S245).

On the other hand, if the explanation of the selected transaction is not completed within the free parking time (step S242/No), the determination unit 622 determines that there is no possibility of completion within the free parking time even if only the explanation of the selected transaction is explained. (Step S248).

The display control unit 623 performs control to display a message (advice) according to the result of the determination described above on the display unit 640 (specifically, the store visit reservation screen). Alternatively, the display control unit 623 may display only the determination result or may display advice including the determination result.

Here, an example of displaying a message according to the determination result will be described with reference to the drawings. Each of the display screens shown in FIGS. 14 to 16 is an example of a screen that displays the result of the determination process performed when the reservation inquiry button 512 displayed on the store visit reservation screen 51 shown in FIG. 13 is selected.

FIG. 14 is a diagram showing an example of a store visit reservation screen when the selected transaction is expected to be completed within the free parking time. As shown in FIG. 14, the store visit reservation screen 52 displays the store visit details, a reservation execution button 523, and an inquiry information display 522. The inquiry information display 522 may display the expected end time of the procedure (selected transaction), the end time of the free parking time, the map information of the parking lot, and a message according to the determination result. The end time of the free parking time can be calculated by the determination unit 622 from the information about the store visit reservation time and the free parking time.

As a message according to the determination result, for example, as shown in FIG. 14, a message such as "The procedure is expected to be completed within the free parking time" may be displayed. This allows the customer to know that the procedure will be completed within the free parking time at the time of making a reservation to visit the store, improving satisfaction. Customers can also keep track of the remaining free parking time and can add selected transactions to reserve. At this time, the reservation information inquiry (determination process) may be performed again.

FIG. 15 is a diagram illustrating an example of a store visit reservation screen when the explanation of the selected transaction is expected to be completed within the free parking time. As shown in FIG. 15, the store visit reservation screen 53 displays the store visit details, a reservation execution button 533, and an inquiry information display 532. The inquiry information display 532 may display the expected end time of the procedure (selected transaction), the end time of the free parking time, the map information of the parking lot, and a message according to the determination result. The end time of the free parking time can be calculated by the determination unit 622 from the information on the store visit reservation time and the free parking time.

For example, as shown in Figure 15, a message corresponding to the determination result may be displayed, such as ``The procedure is unlikely to be completed within the free parking period, but if you only explain the procedure, it is expected to be completed.'' obtain. As a result, at the time of reservation, customers can understand that if they only explain the procedure, it will be completed within the free parking time, and they can avoid incurring parking fees by changing the reservation details to only explaining the procedure. I can do it. Further, financial institutions can also benefit from increasing the number of customers' visits to the store by inviting them to visit the store for explanations and transactions (procedures) separately, which increases the opportunity for product proposals.

FIG. 16 is a diagram showing an example of a store visit reservation screen when it is determined that there is no possibility of completing the transaction within the free parking time even if the selected transaction is only explained. As shown in FIG. 16, the store visit reservation screen 54 displays store visit details, a reservation execution button 543, and an inquiry information display 542. The inquiry information display 542 may display the expected end time of the procedure (selected transaction), the end time of the free parking time, the map information of the parking lot, and a message according to the determination result. The end time of the free parking time can be calculated by the determination unit 622 from the information about the store visit reservation time and the free parking time.

As a message according to the determination result, for example, as shown in FIG. 16, a message such as "It is unlikely that the procedure will be completed within the free parking period." may be displayed. This allows the customer to know in advance that the procedure (selective transaction) will not be completed within the free parking time at the time of making a reservation to visit the store. Note that the display control unit 623 may not display any message on the visit reservation screen if it is determined that there is no possibility of completing the selected transaction within the free parking time even if the selected transaction is only explained.

Further, the customer may change to another selected transaction and display the reservation information inquiry (determination processing) information again.

Each display example explained above is an example, and the present invention is not limited thereto.

(supplement)
If the reservation date and time is within a predetermined time from the current time, such as within 30 minutes or one hour, the financial institution server 300b may include the current parking lot availability status in the parking information and send it to the customer terminal 600. good. The customer terminal 600 can display the current availability of the parking lot along with the inquiry information on the store visit reservation screen. This further improves convenience.

<5. Hardware configuration example>
Next, the hardware configurations of the counter terminal 200, financial institution server 300a, customer terminal 600, and financial institution server 300b according to this embodiment will be explained. The operations according to the embodiments and modifications described above are realized by cooperation between software and hardware of the counter terminal 200, financial institution server 300a, customer terminal 600, and financial institution server 300b, which will be described below.

FIG. 17 is a block diagram illustrating an example of the hardware configuration of an information processing device 900 that embodies each device according to this embodiment. The counter terminal 200, the financial institution server 300a, the customer terminal 600, or the financial institution server 300b according to this embodiment may be realized by the information processing device 900.

The information processing device 900 includes a CPU (Central Processing Unit) 901, a ROM (Read Only Memory) 902, a RAM (Random Access Memory) 903, a host bus 904, a bridge 905, an external bus 906, and an interface 9. 07 and , an input device 908, an output device 909, a storage device 910, a drive 911, and a communication device 913.

The CPU 901 functions as an arithmetic processing device and a control device, and controls overall operations within the information processing device 900 according to various programs. Further, the CPU 901 may be a microprocessor. The ROM 902 stores programs used by the CPU 901, calculation parameters, and the like. The RAM 903 temporarily stores programs used in the execution of the CPU 901 and parameters that change as appropriate during the execution. These are interconnected by a host bus 904 composed of a CPU bus and the like. The CPU 901, ROM 902, and RAM 903 work together to realize the control unit 220 of the counter terminal 200, the control unit 320a of the financial institution server 300a, the control unit 620 of the customer terminal 600, or the control unit 320b of the financial institution server 300b. .

The host bus 904 is connected via a bridge 905 to an external bus 906 such as a PCI (Peripheral Component Interconnect/Interface) bus. Note that the host bus 904, bridge 905, and external bus 906 do not necessarily need to be configured separately, and these functions may be implemented in one bus.

The input device 908 includes input means for the user to input information, such as a mouse, keyboard, touch panel, button, switch, microphone, or sensor, and an input device that generates an input signal based on the user's input and outputs it to the CPU 901. It consists of a control circuit, etc. By operating the input device 908, the user operating the information processing apparatus 900 can input various data to the information processing apparatus 900 and instruct processing operations. The input device 908 realizes the operation input section 230 of the counter terminal 200 or the operation input section 630 of the customer terminal 600.

The output device 909 includes, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, an OLED (Organic Light Emitting Diode) device, a display device such as a lamp, and an audio output device such as a speaker. The output device 909 realizes the display section 240 of the counter terminal 200 or the display section 640 of the customer terminal 600.

The storage device 910 is a device for storing data. The storage device 910 may include a storage medium, a recording device that records data on the storage medium, a reading device that reads data from the storage medium, a deletion device that deletes data recorded on the storage medium, and the like. The storage device 910 realizes the storage unit 250 of the counter terminal 200, the storage unit 330a of the financial institution server 300a, the storage unit 650 of the customer terminal 600, or the storage unit 330b of the financial institution server 300b.

The drive 911 is a reader/writer for storage media, and is externally attached to the information processing apparatus 900. The drive 911 reads information recorded on a removable storage medium 912 such as an attached magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, and outputs it to the RAM 903 . The drive 911 can also write information to a removable storage medium 912.

The communication device 913 is a communication interface configured with a communication device and the like for performing communication. The communication device 913 realizes the communication unit 210 of the counter terminal 200, the communication unit 310a of the financial institution server 300a, the communication unit 610 of the customer terminal 600, or the communication unit 310b of the financial institution server 300b.

Note that the hardware configuration of the information processing device 900 is not limited to the configuration shown in FIG. 17. For example, the information processing apparatus 900 does not need to include the communication device 913 when communicating via a connected external communication device. Further, the information processing apparatus 900 does not need to include the input device 908 or the output device 909, for example. Further, for example, part or all of the configuration shown in FIG. 17 may be realized by one or more ICs (Integrated Circuits).

<6. Summary＞
Although preferred embodiments of the present invention have been described above in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is clear that a person with ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea stated in the claims. It is understood that these also naturally fall within the technical scope of the present invention.

For example, in the above embodiment, the determination unit 222 of the counter terminal 200 may be provided in the financial institution server 300 (300a, 300b) or another device. The above determination process (for example, the determination process shown in step S127 in FIG. 4) may be performed in the financial institution server 300 (300a, 300b) or another device, and the determination result may be notified to the counter terminal 200. For example, the control unit 320 (320a, 320b) of the financial institution server 300 (300a, 300b) transmits information on the display screen including information based on the determination result (for example, the above message) from the communication unit 310 (310a, 310b). The information is controlled to be transmitted to the counter terminal 200 and the customer terminal 600 (an example of an external device having a display section).

Further, the determination unit 222 of the counter terminal 200 may be provided in the reception terminal 100. The reception terminal 100 determines whether the selected transaction will be completed within the free parking time when accepting the transaction, and notifies the customer of information (for example, a message) based on the determination result before responding at the counter. You can also do this. The customer may change the selected transaction on the reception terminal 100 based on the determination result. Furthermore, during the waiting time, the customer can also consider whether to only explain the selected transaction.

Further, in the above modification, it is assumed that the processing of the determination unit 622 is executed by an application installed on the customer terminal 600, but the present invention is not limited to this. The determination process (for example, the determination process shown in step S218 in FIG. 11) may be performed on a website provided by the financial institution. In this case, a determination unit may be provided in a server that provides a website, for example, the financial institution server 300b, and the financial institution server 300b may execute the determination process. A customer can browse a financial institution's website from a customer terminal using a web browser, and make a reservation for a visit from the store visit reservation screen displayed on the website. Information based on the determination result may be displayed on the store visit reservation screen.

Further, in the above embodiment, the system configuration including the reception terminal 100 has been described as an example, but the present invention is not limited to this, and can be applied even to a business office where the reception terminal 100 is not installed. For example, when serving a customer at a counter, the customer's identification information may be entered into the counter terminal 200, and the counter terminal 200 may inquire of the financial institution server 300a for customer information and parking information of the customer. .

In addition, in the above modification, customers who have made reservations to visit the store can be guided to the counter at the store with priority, but the time it takes to be guided to the counter and the time required to complete the procedure may vary depending on the congestion situation of the store. It is expected that it will be a little longer. The determination unit 622 of the customer terminal 600 integrates the time based on the predicted congestion situation obtained from the financial institution server 300b (for example, the average congestion situation obtained based on the date and time), and then determines whether the selected transaction is parked. You may decide whether or not it can be completed within the free time.

Further, in the above modification example, the system configuration including the customer terminal 600 was explained as an example, but the present invention is not limited to this, and the functions of the customer terminal 600 can be applied to an operator terminal (an information processing device operated by an operator) of a financial institution. ) may be provided. The operator can accept reservations for visiting the store by telephone from customers. The operator can inquire about the reservation store, reservation date and time, reservation details, and means of visiting the customer from the customer and enter the information on the store visit reservation screen displayed on the operator screen to make a reservation inquiry.

When the financial institution server 300a or the financial institution server 300b acquires parking information from the parking lot server 400, it may also acquire privilege information provided by the parking lot server 400. Examples of the benefit information include, for example, there is no limit to the free parking time for a limited time, the free parking time is increased by one hour, the parking fee is discounted, etc. The counter terminal 200 or the customer terminal 600 may perform the determination process taking the benefit information into consideration, or may perform the determination process without considering the benefit information and display the benefit information together with the determination result. Good too.

Further, this system may use benefit information regarding parking fees provided to customers by financial institutions. For example, privilege information such as "If you make a specific transaction, you will get free parking for XX hours" may be displayed on the counter terminal 200 or the customer terminal 600 together with the determination result. It is also envisaged that there will be special benefits such as free parking for good customers. The counter terminal 200 or the customer terminal 600 may perform the determination process in consideration of benefit information.

Furthermore, if the customer has selected a plurality of transactions, it may be determined whether at least one of the transactions can be completed within the free parking time, and the determination result may be presented.

Furthermore, in the above embodiment, if only the explanation of the selected transaction is expected to be completed within the free parking time, the attendant should explain this to the customer and then only explain the selected transaction, or The customer may be allowed to choose whether to execute the selection transaction, knowing that the free parking time will be over.

Furthermore, the parking information is not limited to information on parking lots affiliated with financial institutions, but may be information on parking lots owned by financial institutions.

In addition, this system is not limited to application to financial institutions, but can also be applied to other institutions where certain transactions (procedures) or explanations of transactions (procedures) occur, such as city halls, tax offices, station counters, sports clubs, etc. It can also be applied to various facilities.

Moreover, although "parking" mainly refers to parking of a private vehicle (automobile), the present invention is not limited thereto, and broadly includes parking of vehicles. In addition to automobiles, "vehicles" may include various vehicles such as motorcycles, motorized bicycles, and bicycles.

1a, 1b management system 10 branch 100 reception terminal 200 counter terminal 210 communication department 220 control section 230 operation input section 240 display section 250 storage section 300a, 300b financial institution server 310a, 310b communication department 320a, 320b control section 330a, 330b storage Department 400 Parking lot server 600 Customer terminal 610 Communication department 620 Control section 630 Operation input section 640 Display section 650 Storage section

Claims (19)

an acquisition unit that acquires selected transaction information related to the selected selected transaction and parking information related to a parking lot associated with an institution that executes the selected transaction;
a determination unit that determines, based on the parking information and the selected transaction information, whether the selected transaction is completed by the end time of the parking time included in the parking information;
a display control unit that performs control to display information based on the determination result by the determination unit;
An information processing device comprising: The information processing device according to claim 1, wherein the parking time included in the parking information is a free parking time during which the parking lot can be used for free. The selected transaction is a transaction executed by a financial institution,
The information processing device according to claim 2, wherein the parking lot is a parking lot associated with the financial institution. The information processing device according to claim 3, wherein the parking information includes parking start time information and free parking time information associated with the customer who selected the selected transaction at the financial institution. The information processing device according to claim 4, wherein the parking information is acquired from a server that stores each customer's identification information and parking information in association with each other based on the customer's identification information. The information processing apparatus according to claim 5, wherein the identification information includes at least one of the customer's name and account number. The information processing device according to claim 3, wherein the parking information is acquired from a storage medium presented by a customer who visits the financial institution and selects the selected transaction, and includes parking start time information and free parking time information. . The selected transaction information includes information indicating the time required to complete the selected transaction,
The determination unit determines whether the selected transaction is completed within the free parking time based on the required time information of the selected transaction, the parking start time information, and the free parking time information. , the information processing device according to any one of claims 4 to 7. The information according to claim 3, wherein the parking information is obtained from a server that stores free parking time information of the parking lot when the customer makes a reservation to visit the financial institution and selects the selected transaction. Processing equipment. The selected transaction information includes information indicating the time required to complete the selected transaction,
The determination unit determines whether the selected transaction is completed by the end time of the free parking time based on the time required for the selected transaction, the time of the store visit reservation, and the free parking time information. The information processing device according to claim 9. The display control unit controls to display a display screen showing information based on the determination result, an expected completion time of the selected transaction, and an end time of a free parking time in the parking lot. 10. The information processing device according to any one of 10. The information processing apparatus according to claim 11, wherein the display control unit controls to display advice according to the determination result on the display screen as information based on the determination result. If the determination unit determines that the selected transaction is not completed by the end time of the parking time, the determining unit further determines that, based on the time required for explaining the selected transaction, if the selected transaction is only explained, the parking time is not completed. The information processing device according to claim 11 or 12, wherein the information processing device determines whether or not it is completed within a time. The information processing device further includes a display unit,
The information processing apparatus according to claim 11, wherein the display control section controls the display section to display the display screen. The information processing device further includes a communication unit,
14. The information processing apparatus according to claim 11, wherein the display control section controls to transmit information on the display screen to an external device having a display section via the communication section. The information processing device according to any one of claims 1 to 15, wherein the parking information includes privilege information regarding usage fees for the parking lot provided by a server of the institution or a server that manages the parking lot. . The processor
Obtaining selected transaction information regarding the selected selected transaction and parking information regarding a parking lot associated with the institution that executes the selected transaction;
Based on the parking information and the selected transaction information, determining whether the selected transaction is completed by the end time of the parking time included in the parking information;
performing control to display information based on the determination result of the determination;
information processing methods, including computer,
an acquisition unit that acquires selected transaction information related to the selected selected transaction and parking information related to a parking lot associated with an institution that executes the selected transaction;
a determination unit that determines, based on the parking information and the selected transaction information, whether the selected transaction is completed by the end time of the parking time included in the parking information;
a display control unit that performs control to display information based on the determination result by the determination unit;
A program to function as Comprising a server and an information processing device,
The server stores selection transaction information regarding the selected selection transaction and parking information regarding a parking lot associated with the institution that executes the selection transaction,
The information processing device includes:
an acquisition unit that acquires the selected transaction information and the parking information from the server;
a determination unit that determines, based on the parking information and the selected transaction information, whether the selected transaction is completed by the end time of the parking time included in the parking information;
a display control unit that controls displaying information based on a determination result by the determination unit on a display unit provided in the information processing device;
Information processing system.

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