WO2009052756A1 - Procédé, dispositif et système de simulation d'appels - Google Patents

Procédé, dispositif et système de simulation d'appels Download PDF

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Publication number
WO2009052756A1
WO2009052756A1 PCT/CN2008/072732 CN2008072732W WO2009052756A1 WO 2009052756 A1 WO2009052756 A1 WO 2009052756A1 CN 2008072732 W CN2008072732 W CN 2008072732W WO 2009052756 A1 WO2009052756 A1 WO 2009052756A1
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WIPO (PCT)
Prior art keywords
call
user
simulating
office
calling
Prior art date
Application number
PCT/CN2008/072732
Other languages
English (en)
Chinese (zh)
Inventor
Xingcan Xie
Hailei Wang
Xiang Li
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2009052756A1 publication Critical patent/WO2009052756A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0062—Provisions for network management
    • H04Q3/0087—Network testing or monitoring arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/32—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for lines between exchanges
    • H04M3/323—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for lines between exchanges for the arrangements providing the connection (test connection, test call, call simulation)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/06—Testing, supervising or monitoring using simulated traffic

Definitions

  • the present invention relates to the field of network communications, and in particular, to a method, device, and system for simulating a call. Background technique
  • the operator's customer service center In the communication network, the operator's customer service center often receives some user complaints, such as the inability to make calls in some areas.
  • the processing method of this situation in the prior art is: checking whether the operator equipment or the user terminal is faulty according to the fault information provided by the complaint user, and if the hardware device does not have a fault, launching with the reserved card of the same brand as the complaint user Call, track the call information of the complaining user, and check if the data configuration is causing the problem.
  • the reservation card When detecting a network fault, the reservation card is used to initiate a real call to check the fault, and the real situation when the user is faulty cannot be simulated, and the test call needs to be specifically sent to the user fault to locate the fault, which is costly and inconvenient, and The problem is solved for a long time, and the user's satisfaction is poor.
  • Embodiments of the present invention provide a method, device, and system for simulating a call.
  • the technical solution is as follows:
  • the embodiment of the present invention provides a method for simulating a call, where the method includes:
  • the analog call office receives the request of the called user of the analog call
  • An embodiment of the present invention provides a method for simulating a call, where the method includes:
  • the analog call office receives the request of the called user of the analog call; Simulating a call to the called user according to the request;
  • the analog call office determines whether the call is successful according to whether the local office processes abnormality or according to call processing signaling.
  • An embodiment of the present invention further provides an apparatus for simulating a call, where the apparatus includes:
  • a receiving module configured to receive a request for an analog call to the called user
  • a calling module configured to simulate a call to the called user according to the request received by the receiving module
  • a determining module configured to be used by the device to which the call simulated by the calling module belongs
  • Embodiments of the present invention provide a system for simulating a call, where the system includes an analog call control device and an analog call station;
  • the analog call control device is configured to send a request for analog call to the called user to the analog call office;
  • the analog call office includes:
  • a receiving module configured to receive a request sent by the analog call control device
  • a calling module configured to simulate a call to the called user according to the request received by the receiving module
  • a determining module configured to: when the call simulated by the calling module passes, the analog call office and the called party When an abnormality occurs in any one of the offices in which the user is located, the call is determined to be unsuccessful; when all the stations in the office where the called user passes the call simulated by the calling module are normal, It is determined that the call is successful.
  • the real call of the user can be simulated, and when the fault in the process of the call is located, the test call is not required to be specifically located to the fault location of the user. Solving the problem of user complaints, improving the fault location efficiency and user satisfaction, saving maintenance costs, shortening the time to solve problems, and also can be used to test new services, saving test costs.
  • Embodiment 1 is a flowchart of a method for simulating a call provided in Embodiment 1 of the present invention
  • FIG. 2 is a schematic diagram of a simulated calling party call provided by Embodiment 1 of the present invention.
  • Embodiment 3 is a flowchart of a method for simulating a call provided in Embodiment 2 of the present invention
  • Embodiment 4 is a schematic diagram of an analog trunk incoming call provided by Embodiment 2 of the present invention.
  • Figure 5 is a structural diagram of an apparatus for simulating a call provided in Embodiment 3 of the present invention.
  • FIG. 6 is another structural diagram of an apparatus for simulating a call provided in Embodiment 3 of the present invention.
  • FIG. 7 is a third structural diagram of an apparatus for simulating a call provided in Embodiment 3 of the present invention.
  • Figure 8 is a structural diagram of a system for simulating a call provided in Embodiment 4 of the present invention. detailed description
  • an analog call office receives a request of an analog call called user, and simulates a call to the called user according to the request; when an abnormal situation occurs in the office where the analog call office of the call passes and the office where the called user is located If the call is successful and the call is successful, the call is successful, and the call can be simulated.
  • the user can simulate the actual call of the user. Complaints, cost savings, improved fault location and user satisfaction, can also be used to test new services, or test whether services are normal during business cutover, and if third-party devices can simulate interoffice messages Orders can also be tested with third-party devices.
  • an analog call office (hereinafter referred to as the local office) is used to simulate the originating call of the calling user as an example.
  • the embodiment of the present invention provides a method for simulating a call, which specifically includes the following steps:
  • Step 101 The operator sends a request message for simulating the calling user to call the called user to the MSC (Mobile Switching Center) through the client/network management station.
  • MSC Mobile Switching Center
  • the operator can send a request message simulating the calling user to call the called user through the network management station connected to the MSC of the local office, or send an analog calling user to call the called party through a GUI (Graphical User Interface) interface.
  • the request message of the user may be defined by the operator. For example, information such as the calling number, the calling location area cell and the called number may be specified in the message, and the request message may be an A port or an Iu port message. .
  • Step 102 After receiving the request message that the calling user calls the called user, the local MSC obtains the data of the calling user according to the information of the calling user specified in the request message. The local MSC can also return a call response message to the client/network management station.
  • the user's data can also include the following steps:
  • the MSC sends an IAM (Initial Address Message) to the PSTN (Public Switched Telephone Network) to call the monitoring phone.
  • the IAM message can be defined by the device vendor, and can carry information such as a monitoring phone number.
  • the PSTN After receiving the IAM message, the PSTN returns an ACM (Address Complete Message) ringing message and an ANM (Answer Message) to the local MSC. Response message.
  • the local MSC After receiving the ACM ringing message and the ANM response message, the local MSC returns a response message to the network management station/client to inform the network management station/client that the monitoring phone is connected.
  • the specific process for the local MSC to obtain the calling user data according to the information of the calling user in step 102 is as follows: The local MSC determines whether the VLR (Visit Loaction Register) is in accordance with the information of the calling user specified in the received request message. There is data of the calling user (that is, whether the calling user is in the local office), if there is, the data of the calling user is read from the VLR; otherwise, the local MSC initiates a data recovery process to the HLR (Home Loaction Register) , receiving data of the calling user inserted by the HLR.
  • VLR Visit Loaction Register
  • the MSC sends a restoreData request message to the HLR.
  • the HLR After receiving the restoreData request message, the HLR sends an insertSubscriberData request message to the local MSC, where the request message carries the calling user data, and the HLR requests the message through the insertSubscriberData.
  • the MSC inserts the calling subscriber data; after receiving the insertSubscriberData request message sent by the HLR, the local MSC extracts the calling subscriber data, and returns an insertSubscriberData response message to the HLR, indicating that the calling subscriber data has been received; after receiving the insertSubscriberData response message, the HLR receives the response message. , returning a restoreData response message to the local MSC, indicating that the data recovery process is completed.
  • the method includes: the local MSC sends a sentlMSI request message to the HLR; after receiving the request message, the HLR returns a sentlMSI response message to the local MSC, and carries the IMSI corresponding to the MSISDN number of the calling user in the response message (International Mobile Subscriber Identity, International Mobile subscriber identity) After receiving the IMSI, the local MSC initiates a data recovery procedure to the HLR.
  • MSISDN Mobile Station International Integrated Service Digital Network Number
  • Step 103 The local MSC constructs an originating call message according to the acquired data of the calling user, and then simulates a call initiated by the calling user to the called user according to the originating call message.
  • the MSC configures the CM_SERVICE_REQUEST (Connection Management Service Request) message according to the obtained data, changes the status of the calling user to the active state, and identifies the current call of the calling user as an analog call, preventing the main call from being affected.
  • the user is called to initiate a real call, and then the calling party is simulated to initiate a call to the called user.
  • the CM_SERVICE_REQUEST message is the originating call message.
  • the data may be backed up, for example, the acquired data of the calling user is backed up to a temporary database, and is not saved in the VLR, thereby avoiding the initiation by the real user.
  • the call is affected.
  • the process in which the local MSC simulates the calling user to initiate a call is as follows: The local MSC reads the data of the calling user from the temporary database for backup, according to the data of the called calling user. Construct a CM_SERVICE_REQUEST message, change the status of the calling user in the backed up data to the active state, and then simulate the calling user to initiate a call to the called user.
  • the MSC obtains the calling user data through the SIFOC (Send Information For Outgoing Call) message to the temporary database instead of the VLR. Get the data in .
  • SIFOC Send Information For Outgoing Call
  • Step 104 Determine whether the called user is in the local office. If yes, go to step 105; otherwise, go to step 108.
  • Step 105 Determine whether the local office is abnormal. If yes, go to step 106; otherwise, go to step 107.
  • Step 106 It is determined that the current simulated call fails, and the local MSC directly returns a fault response message to the network management station/client, reports the abnormality information of the local MSC, and then ends.
  • the internal MSC abnormality may be data failure, or the calling user subscribes to a special service to release the call, for example, the operator has established a service code or set roaming restrictions.
  • Step 107 It is determined that the current simulated call of the local MSC is successful, and then ends.
  • Step 108 At this time, the called user is in the back office MSCb of the local office, first judge whether the local office is abnormal, and if yes, execute step 109; otherwise, execute step 110.
  • Step 109 It is determined that the current simulated call of the local MSC fails, and then ends.
  • Step 110 The local MSC sends an IAM incoming message to the downstream MSCb, connects the call to the backward MSCb, and receives the response message returned by the subsequent MSCb.
  • the contents of the IAM incoming message signaling can be directly filled in, and the calling number, called number, OPC, DPC, and M are set by the user.
  • Step 111 The local MSC determines whether the backward direction is abnormal according to the received response message. If yes, step 112 is performed; otherwise, step 113 is performed.
  • the backward MSCb When the backward MSCb returns a REL (Release) disconnection message to the local MSC, it indicates that an abnormality occurs in the subsequent office connection. If there are multiple subsequent stations, it indicates that at least one abnormality occurs in multiple backward offices. At this time, the operator of this office can inform the operator of the subsequent office to inform the bureau that there is no abnormal situation. Please continue to check the abnormal situation to the operator of the bureau to further determine which of the multiple backwards stations has failed; When the back office MSCb returns an ACM ringing message and an ANM response message to the MSC, it indicates that the backward station continues to be normal.
  • REL Release
  • Step 112 It is determined that the current simulated call of the local MSC fails, and the local MSC returns a fault response message to the network management station/client, reports the abnormality to the office after the report, and then ends.
  • the fault response message returned by the local MSC to the network management station/client in steps 106 and 112 can be defined by the operator.
  • the message can carry information such as the local fault or the backward fault and the fault cause value.
  • Step 113 It is determined that the current simulated call of the local MSC is successful. Further, the local MSC can connect the monitoring telephone to the called user, and then ends. By monitoring the phone, the operator can talk to the called user to check the quality of the call. If the call is normal, the operator can explain to the called user that it is currently a test call.
  • the data of the calling user is obtained through the local office, and the calling user is initiated the call according to the data.
  • the call is determined to be failed.
  • the call is determined to be successful.
  • the analog call is used to locate a call fault, it can simulate the real situation of the user's fault, and combine with the incoming incoming analog call to locate the fault. It is not necessary to specifically initiate a test call to locate the fault, which saves cost and shortens the cost. The time to solve the problem, improve user satisfaction and fault location efficiency, and can also be used to test new services, saving maintenance costs and the cost of new business testing.
  • the initial call can be performed by using the analog call method provided in this embodiment. Avoid creating work.
  • the embodiment of the present invention further provides a method for simulating a call, which specifically includes the following steps:
  • Step 201 The operator of the local MSCb sends a request message for simulating the incoming call to the called party to the local MSCb through the client/network management station.
  • the request message for simulating a relay incoming call may include a calling number, a called number, and an incoming office direction.
  • the message may be an ISUP (ISDN User Part), a PRA, a R2, a TUP (Telephone User Part), and a BICC (Bearer Independent Call Control).
  • Step 202 After receiving the request message for simulating the incoming call, the local MSCb constructs an originating call message, and then simulates the incoming call to the called user according to the initial call message. Among them, the originating call message is an IAM message. In addition, the MSCb also returns a call response message to the client/network management station.
  • the local MSCb can also introduce a monitoring phone during the analog call, explain to the called user that the test is currently in progress, and check whether the voice path between the local office and the called user is normal, and therefore in the analog trunk.
  • the following steps can also be included before the incoming call is initiated:
  • the MSCb of the local office sends an IAM message to the PSTN to call the monitoring phone.
  • the PSTN After receiving the IAM call request message, the PSTN returns an ACM ringing message and an ANM response message to the local office.
  • the local office After receiving the ACM ringing message and the AM response message from the PSTN, the local office returns a response message to the network management station/client to inform the network management station/client that the monitoring phone is connected. Monitoring electricity After the call is connected, the local office continues to perform the simulated IAM incoming message, simulating the step of the trunk incoming call.
  • the link signaling tracking may be performed in the process of simulating the calling user to initiate the call in the embodiment 1, and the initial address message sent by the office where the calling user is located may be tracked.
  • the initial address message sent by the office where the calling user is located may be received, and the initial address message is used as an initial address message for relaying the incoming call to perform an analog call.
  • Step 203 In the process of simulating a relay incoming call, determine whether the local office is abnormal. If yes, perform the step.
  • Step 204 It is determined that the current incoming MSCb call of the local MSCb fails, and the MSCb directly returns a fault response message to the network management station/client, reports the abnormality information of the local office, and then ends.
  • Step 205 The local MSCb sends an IAM incoming message to the downstream MSCb', and connects the call to the backward office.
  • Step 206 The local MSCb receives the response message returned to the office.
  • Step 207 The local MSCb determines whether there is an abnormality in the backward office according to the received response message. If yes, step 208 is performed; otherwise, step 209 is performed.
  • Step 208 It is determined that the current simulated incoming call of the local office fails, and the local office returns a fault response message to the network management station/client, and reports the abnormality to the office after the report, and then ends.
  • the fault can be directly located in the back office MSCb'. If there are multiple back office in the local office, the backward office MSCb The returned response message cannot locate which back office has failed. Further, the operator of the local office can notify the backward office MSCb' to continue to simulate the incoming incoming call, so as to continue troubleshooting the call failure.
  • the process of initiating a relay incoming call by the MSCb' is the same as that in the embodiment, and is not described here.
  • the operator initiates a call through a simulated complaint to locate the fault. If the Beijing office is normal, the operator will notify the MSC of the Tianjin Bureau of the fault location after the notification. The operator of the bureau passes the simulation. After the incoming call is initiated, it is detected whether the Tianjin Bureau or another office has a fault. If another office fails, the other office is notified to continue the fault location.
  • Step 209 It is determined that the currently simulated relay incoming call of the local office is successful. Further, the local MSCb can connect the monitoring telephone to the called user, and then ends.
  • the operator of the office can talk to the called party to check the quality of the call. If the call is normal, the operator can explain to the called user that it is currently a test call.
  • the calling number in the calling CDR may be set by the operator or set by the system to test the MSC number of the MSC; in order not to affect the CDR of the backward office, the interoffice IAM message also may Fill in the number set by the operator or set by the system to test the MSC number of the MSC.
  • the analog call if the calling user or the called user is a smart user, the system can control not to trigger the intelligent service, so that the user will not be deducted. If an analog call is made to test the smart service, the MSC needs to fill in the duration of the ACR (Apply Charging Report) reported to the SCP (Service Control Point) in the process of simulating the call. The SCP is not charged. After the SCP receives the ACR and reads the ACR for 0, the current analog call is not charged.
  • ACR Apply Charging Report
  • a call is initiated by the analog trunk in the local office, which can simulate the real situation of the user when the fault occurs, and can solve the problem of the remote complaint when the fault is located, and remotely locate the fault and return the result to the user fault claim place, saving Cost, shortened the time to solve problems, improved user satisfaction and fault location efficiency, and can also be used to test new services, saving maintenance costs and the cost of new business testing.
  • Sending an analog call through the initial address message tracked by the link signaling can improve the authenticity of the simulation.
  • an embodiment of the present invention provides an apparatus for simulating a call, which specifically includes:
  • the receiving module 310 is configured to receive a request for simulating a called user of the called party;
  • the calling module 320 is configured to simulate a call to the called user according to the request received by the receiving module 310.
  • the determining module 330 is configured to be used by the office to which the called device passes after the call module 320 simulates the call and the called user. When an abnormality occurs in any one of the offices, the call is determined to be unsuccessful; when all the stations in the office to which the called user passes by the calling module 320 and the office in which the called user is located are normal, the call is determined to be successful.
  • the calling module 320 may specifically include:
  • the constructing unit 321, is configured to construct an originating call message according to the request received by the receiving module 310;
  • the calling unit 322 is configured to simulate a call to the called user according to the originating call message constructed by the constructing unit 321.
  • the device for simulating a call may be used to initiate an analog call originating call, and the receiving module 310 may be specifically configured to receive a request for the simulated calling user to call the called user.
  • the foregoing apparatus may further include:
  • the obtaining module 340 is configured to obtain data of the calling user according to the information of the calling user specified in the request received by the receiving module 310.
  • the calling module 320 is specifically configured to simulate the calling user according to the data acquired by the obtaining module 340. The call to the called user.
  • the obtaining module 340 specifically includes:
  • the determining unit 341 is configured to determine, according to the information of the calling user specified in the request received by the receiving module 310, whether there is data of the calling user in the visited location register;
  • the obtaining unit 342 is configured to: if the determining unit 341 determines that there is data of the calling user in the visited location register, read data from the visited location register; otherwise, initiate a data recovery process, and receive the number of the home location register insertion According to.
  • the obtaining unit 342 specifically includes: a reading sub-unit 3421, configured to: when the determining unit 341 determines that there is data of the calling user in the visited location register, Reading data in the position register;
  • the data recovery sub-unit 3422 is configured to: when the determining unit 341 determines that there is no data of the calling user in the visited location register, send a request message to the home location register, requesting to send the international mobile subscriber identity; and further, receiving the return of the home location register In response to the message, the response message carries the international mobile subscriber identity corresponding to the mobile station's international integrated service digital network number of the calling subscriber; and initiates a data recovery procedure according to the international mobile subscriber identity to the home location register; and is further configured to receive the home location register insertion data.
  • the calling module 320 specifically includes:
  • the processing unit 323 is configured to construct a connection management service request message according to the data acquired by the obtaining module 340, change the status of the calling user to an active state, and identify that the current call of the calling user is an analog call;
  • the calling unit 324 is configured to simulate, according to the connection management service request message obtained by the processing unit 323, the call of the calling user to the called user.
  • the device may further include:
  • the backup module 350 is configured to backup the data acquired by the acquiring module 340;
  • the calling module 320 specifically includes:
  • the processing unit 325 is configured to construct a connection management service request message according to the data backed up by the backup module 350, and change the state of the calling user in the data backed up by the backup module 350 to an active state;
  • the calling unit 326 is configured to simulate, according to the connection management service request message obtained by the processing unit 325, the call of the calling user to the called user.
  • the determining module 330 specifically includes:
  • the first determining unit is configured to determine whether the station to which the device belongs is abnormal when the called user belongs to the office to which the device belongs, and if the call is successful, determine that the call is successful; if abnormal, determine that the call fails;
  • the second judging unit 332 is configured to determine whether the station to which the device belongs is abnormal when the called user is in the back office of the device to which the device belongs, and if the abnormality is abnormal, determine that the call fails; if normal, connect the call to the back office Whether the backward direction is abnormal by the response message returned by the backward office, if it is normal, the call is determined to be successful; if abnormal, the call is determined to be unsuccessful.
  • the device for the analog call can also be used to initiate an analog trunk incoming call
  • the receiving module 310 can also be used to receive a request for analog trunk incoming call to the called user.
  • the calling module 320 is specifically configured to receive The module 310 receives a request to simulate a trunk incoming call to the called user.
  • the receiving module 310 is further configured to receive an initial address message sent by the office where the calling user is located, where the initial address message is performed by the office where the calling user is located in the process of initiating a call by the analog calling user. The initial address message obtained;
  • the calling module 320 is specifically configured to use the initial address message received by the receiving module 310 as an initial address message for relaying the incoming message according to the request received by the receiving module 310, and simulate the incoming call initiated by the receiving terminal to the called user.
  • the device that simulates the call receives the request for the analog call, and initiates an analog call according to the request, which can simulate the real call of the user, can be used for call fault location, simulates the originating call of the calling user, and simulates the incoming call.
  • the call realizes that the test call is not required to be specifically sent to the user to report the fault, which saves the cost, shortens the time for solving the problem, improves the user satisfaction and the fault location efficiency, and can also be used to test the new service. , saving on maintenance costs and the cost of new business testing.
  • an embodiment of the present invention provides a system for simulating a call, including an analog call control device 410 and an analog call office 420;
  • the analog call control device 410 is configured to send a request to the analog call office 420 to simulate the called user, and the device may be a network management device;
  • the analog call office 420 includes:
  • the receiving module 421 is configured to receive a request sent by the analog call control device 410.
  • the calling module 422 is configured to simulate a call to the called user according to the request received by the receiving module 410.
  • the determining module 423 is configured to be used in the office where the analog call station and the called user are located when the call simulated by the calling module 422 passes. When an abnormality occurs in any office, the call is determined to be unsuccessful; when all the stations in the office where the call simulated by the calling module 422 passes and all the stations in the office where the called user is located are normal, the call is determined to be successful.
  • the request sent by the analog call control device 410 can be a request for the simulated calling party to call the called user, and the analog call office 420 further includes:
  • the tracking module 424 is configured to perform link signaling tracking during the call module 422 to simulate a call initiated by the calling user to the called user, obtain an initial address message sent by the analog call office, and send the backward address message to the analog call office. Bureau.
  • the request sent by the analog call control device 410 may be a request for the analog trunk incoming call to the called user, and the receiving module 421 is further configured to receive the initial address message sent by the calling user, and accordingly, the calling module 422 specifically uses The initial address message received by the receiving module 421 is used as an initial address message for relaying the incoming call according to the request of the simulated relay incoming call to the called user, and the analog incoming call initiates a call to the called user.
  • the above system further includes:
  • the monitoring phone 430 is configured to: after the analog call office 420 simulates a call to the called user, after receiving the call of the analog calling office 420, the called user is connected. By monitoring the telephone 430, the operator of the analog call office 420 can talk to the called party to check the quality of the call. If the call is normal, the operator can explain to the called user that it is currently a test call.
  • the analog call office 420 simulates the call to the called user, can locate the fault in the call process, and solve the problem of the user complaint, so that the maintenance personnel does not need to initiate a test call to the complaining user, thereby shortening the time for solving the problem. Improves fault location efficiency and user satisfaction, and can also be used to test new services, saving on maintenance costs and the cost of new business tests.
  • the analog call is sent by the initial address message tracked by the link signaling, which improves the authenticity of the simulation. The introduction of monitoring phones can further improve the authenticity of the test.
  • the embodiments of the present invention may be implemented by software, and the corresponding software may be stored in a computer readable storage medium, such as a hard disk or a cache of the MSC.
  • a computer readable storage medium such as a hard disk or a cache of the MSC.

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  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé servant à simuler des appels comprenant les étapes consistant à : recevoir la demande et simuler des appels aux utilisateurs en fonction de la demande, et lorsque l'un quelconque des centres d'appel de simulation traversés par l'appel ou le centre où se situe l'utilisation est déterminé comme anormal, l'appel est jugé comme un échec. Lorsque les centres d'appel de simulation traversés par l'appel et le centre où se situe l'utilisation sont normaux, l'appel est jugé comme réussi. Le dispositif et le système servant à simuler des appels sont décrits en même temps. Le dispositif se compose de l'unité de réception, de l'unité appelante et de l'unité de jugement. Le système se compose du dispositif servant à contrôler l'appel de simulation et des centres d'appel de simulation. La présente invention peut émuler de véritables appels de l'utilisateur, et lorsqu'elle est utilisée pour positionner une défaillance pendant le processus d'appel, elle ne commande pas de test pour réaliser un positionnement de la défaillance dans la position de déclaration de défaillance. Ainsi l'efficacité du positionnement de la défaillance et le niveau de satisfaction des utilisateurs peuvent être améliorés. Le coût de la maintenance est réduit, le temps de réparation est raccourci, et la présente invention peut également être utilisée pour tester le nouveau service et économiser les coûts liés aux tests.
PCT/CN2008/072732 2007-10-19 2008-10-17 Procédé, dispositif et système de simulation d'appels WO2009052756A1 (fr)

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