WO2009033418A1 - Procédé de transaction électronique par messagerie instantanée et système de messagerie instantanée - Google Patents

Procédé de transaction électronique par messagerie instantanée et système de messagerie instantanée Download PDF

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Publication number
WO2009033418A1
WO2009033418A1 PCT/CN2008/072298 CN2008072298W WO2009033418A1 WO 2009033418 A1 WO2009033418 A1 WO 2009033418A1 CN 2008072298 W CN2008072298 W CN 2008072298W WO 2009033418 A1 WO2009033418 A1 WO 2009033418A1
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WO
WIPO (PCT)
Prior art keywords
user
information
instant messaging
item
product
Prior art date
Application number
PCT/CN2008/072298
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English (en)
Chinese (zh)
Inventor
Jian Chen
Original Assignee
Tencent Technology (Shenzhen) Company Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tencent Technology (Shenzhen) Company Limited filed Critical Tencent Technology (Shenzhen) Company Limited
Publication of WO2009033418A1 publication Critical patent/WO2009033418A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the invention belongs to the field of computer networks, and in particular relates to a method for realizing electronic transactions through instant communication and an instant communication system.
  • the Instant Messaging (IM) system is a system that can send and receive Internet messages instantly.
  • the user can send text messages, transfer picture data, or perform audio conversations, video conversations, and the like with other users through the instant messaging system.
  • the application of the instant messaging system has been very extensive.
  • the instant sale communication system can realize the sale of goods.
  • the two parties who conduct transactions through the instant communication system are respectively called buyer users and seller users, referred to as buyers and sellers.
  • the seller announces his or her instant messaging identity, such as an instant messaging number, to other users, and then communicates with the buyer using text messages and picture messages of the instant messaging system to answer the buyer's questions and accept the order.
  • the buyer obtains the instant communication identifier of the seller through various channels, logs in to the instant messaging system, adds the seller as an instant communication contact, opens an instant communication conversation window, and asks the seller for the attribute, price, and price of the product by text or image.
  • the seller sends text or pictures through the instant messaging dialog window to inform the buyer of the information of these products.
  • the order message is sent to the seller by text or image in the instant communication conversation window.
  • the inventor has found in the research and practice of the prior art that, in the above manner, since the buyer cannot know the specific information of the commodity only from the product name, the commodity information can only be communicated to the seller through the instant communication dialogue window, for example, The buyer sends an instant communication message to the seller to determine whether the product is available, the price information of the product or the picture information of the product, etc., and it takes a lot of time to communicate the information about the product with the seller, so the transaction communication between the buyer and the seller is not convenient enough.
  • An object of embodiments of the present invention is to provide a method for realizing electronic transactions through instant communication.
  • the information communication between the buyer and the seller is not convenient.
  • the embodiment of the present invention is implemented as a method for realizing electronic transaction by instant communication, and the method includes the following steps:
  • the two parties of the conversation are respectively referred to as a first user and a second user, and output the commodity information of the user according to the instant communication identifier of the user;
  • a subscription instant messaging message is sent to the second user, the subscription instant messaging message containing information selected by the first user for the item to be purchased.
  • Another object of the present invention is to provide an instant messaging system, the system comprising: a merchant information database, configured to store identity data information of a second user, where the identity data information includes instant communication of a second user Identification
  • a product information database configured to store, by using an instant communication identifier of the second user saved in the merchant information database, product information provided by the second user, where the product information includes the product name and the price of the product;
  • the commodity information output module is configured to output the commodity information of the second user stored in the merchant information database according to the instant communication identifier of the second user saved in the merchant information database when detecting the instant messaging conversation window startup event;
  • a product selection module configured to receive a product selection instruction of the first user, and output, by the first user, information of the product to be purchased from the product information of the second user outputted in the product information output module;
  • the commodity ordering module is configured to transmit a subscription instant messaging message or a subscription response instant messaging message, where the subscription instant messaging message includes information of a commodity selected by the first user to be purchased.
  • the user information of the user may be output according to the instant communication identifier of the user, and the first user may Selecting an item to be purchased from the item information saved by the second user in the system, and sending an order instant communication message to the second user through the instant communication system, and performing ordering of the item, where the order instant communication message includes the first user Selected product information to be purchased, Therefore, the first user does not need to spend a lot of time communicating with the second user information about the product, such as determining whether the product is present, obtaining price information of the product, or picture information of the product. Therefore, the parties to the transaction communicate easily.
  • FIG. 1 is a flow chart of a buyer ordering goods to a seller by means of instant communication in an embodiment of the present invention
  • FIG. 2 is a schematic diagram of a main panel of the system when a buyer adds a seller as an instant communication contact in an embodiment of the present invention
  • FIG. 3 is a schematic diagram of a main panel of the system when the buyer searches for the instant communication identifier of the seller in the embodiment of the present invention
  • FIG. 4 is a schematic diagram of an instant communication dialogue window between a buyer and a seller in an embodiment of the present invention
  • FIG. 5 is a flow chart of a buyer selecting an item in an embodiment of the present invention
  • FIG. 6 is a schematic diagram of a dialog window having a shopping cart function in an embodiment of the present invention.
  • FIG. 7 is a schematic diagram of a main panel of the system when the buyer receives the confirmation delivery message returned by the seller in the embodiment of the present invention.
  • FIG. 8 is a flow diagram of processing of a subscription response instant messaging message by a buyer client in an embodiment of the invention.
  • FIG. 9 is a flow chart of receiving a user's merchandise order by means of an instant communication method in the embodiment of the present invention.
  • FIG. 10 is a schematic diagram of a main panel of the system when the seller receives an instant message of the buyer's merchandise ordering in the embodiment of the present invention;
  • FIG. 11 is a structural diagram of an instant messaging system according to an embodiment of the present invention.
  • the two parties who perform the dialogue through the instant messaging dialog window are respectively referred to as the first user and the second user
  • the two parties who conduct the transaction through the instant messaging system are respectively referred to as the buyer user and the seller user, respectively, the buyer and the seller, which can be understood.
  • the first user and the second user have goods that can be sold, they may be referred to as sellers
  • the instant communication conversation window is started, the first user's product information is output according to the first user's instant communication identifier.
  • the other party is called a seller.
  • first user is a buyer
  • second user For the seller. It can be understood that the first user and the second user are only used to distinguish the two sides of the conversation through the instant communication conversation window, and are not used to define the roles of the two parties or the sequence of starting the conversation window.
  • the buyer communicates with the seller through instant communication, inquires, selects and orders the commodity from the commodity information saved by the seller, receives the order response instant communication message returned by the seller, and tracks the delivery status of the commodity, so that both parties to the transaction Communication is more convenient, and transaction records can be saved and reviewed.
  • Fig. 1 shows a flow of a buyer ordering goods from a seller by means of instant communication in an embodiment of the present invention, as detailed below:
  • step S101 the seller is added as an instant communication contact
  • the buyer first obtains the instant communication identifier of the seller, and then sends an instant communication contact addition request to the seller according to the instant communication identifier, and adds the seller as an instant communication contact.
  • the contact function of the system can be added to add the seller as an instant communication contact, and after adding the seller as an instant communication contact, the main panel of the buyer system is as shown in FIG. 2 Show.
  • the contact search function provided by the system can be used to search for the seller who meets the requirements from the merchant information (such as a convenience store) saved in the system, obtain the instant communication identifier of the seller, and the seller Add as an instant messaging contact.
  • the search type provided by the system may be searched from all the merchant information and searched according to the category of the seller, such as fast food, snacks, drinks, daily necessities, etc., and the search condition may be the latest store, the surrounding area or the user-defined condition.
  • the main panel of the system is as shown in FIG. 3, and the search result is an instant messaging identifier registered by the seller that matches the search type and the search condition.
  • step S102 communicating with the seller by means of instant communication, selecting an item to be purchased from the item information saved by the seller in the instant communication system, and transmitting the order instant communication message to the seller;
  • the buyer double-clicks the avatar or the identifier of the seller on the system display panel, and can open a dialog window with the seller, and the dialog window automatically displays the product information saved by the seller in the system, such as the name and price of the product.
  • Buyers can also view detailed information such as pictures of products or product descriptions.
  • the system will pop up a corresponding picture of the item, and the buyer clicks the picture to directly import it into the input box of the dialog window, thereby facilitating the buyer.
  • the buyer can also input the product search instruction in the search box provided by the system, find the item to be purchased, and select the information of the item to be purchased by means of keyword search.
  • the system automatically counts the price immediately, and the statistics show the total price of the item selected by the buyer.
  • the buyer can also choose the payment method, the main panel of the system is shown in Figure 4.
  • FIG. 5 shows a flow of a buyer selecting a commodity in an embodiment of the present invention, which is described in detail as follows:
  • step S501 a click event is detected, and a dialog window is started.
  • the dialog window can be launched when a dialog window such as a click event is detected to initiate an event.
  • a dialog window such as a click event
  • the buyer clicks on the seller's avatar he enters the dialog window provided by the system.
  • step S502 the item information held by the seller is read, and the display is output.
  • the seller's product information can be read and output according to the seller's instant communication identification.
  • step S503 a click event or a mouse movement event is detected.
  • the buyer's click event or mouse motion (MouseMove) event is detected through the item item control displayed in the dialog window.
  • step S504 when a click event is detected, the check box status of the item is changed, the item is selected or the item is deselected, and the total price of the item is updated.
  • step S505 when a mouse movement event is detected, description information of the corresponding item, such as a picture, an animation, or a text description is displayed.
  • step S506 when the data import event is detected, the corresponding description information of the item is imported into the input box of the dialog window.
  • the dialogue window between the buyer and the seller can also provide a shopping cart function for displaying the product information purchased by the buyer, including the classification, name, price, corresponding picture of the product, and the total price of the selected item, the buyer can Directly press the product information provided in the dialog window to order, the system can generate an order based on this, the system main panel is shown in Figure 6.
  • the order event is triggered, and the generated order is sent to the seller as an instant message.
  • the ordering instant messaging message may be attached with a special identifier on the basis of the ordinary communication message, the identifier is a system. The only one that is recognized if the system recognizes the identifier when it receives the message is that the message is an instant messaging message and can be processed according to some requirements of the instant messaging message.
  • step S103 a subscription response instant message returned by the seller is received.
  • the order response instant message returned by the seller may be a confirmation of the delivery message or a rejection of the subscription message.
  • the buyer when receiving the confirmation delivery message returned by the seller, the buyer can see the name of the product including the order, the total price, the order status, the delivery status, and the remaining to the conversation window with the seller.
  • the delivery status tracking information of the goods such as the goods time, you can also see the delivery status of the ordered goods on the main panel, for example, using the red font plus the car icon, the main panel of the system is shown in Figure 7.
  • the buyer can see the rejection information and the reason for the rejection, such as no provisioning.
  • FIG. 8 shows a flow of processing a subscription response instant messaging message by a buyer client in an embodiment of the present invention, as detailed below:
  • step S801 receiving a subscription response instant message returned by the seller
  • step S802 when it is determined that the order response instant messaging message is the confirmation delivery message, the delivery time is read, and the delivery status tracking information of the ordered item is displayed;
  • step S803 when it is judged that the order response instant messaging message is the reject order message, the reject reason information is displayed in the message bar.
  • FIG. 9 is a flowchart showing the implementation process of the seller receiving the order of the buyer's goods through the instant communication method in the embodiment of the present invention, which is as follows:
  • step S901 accepting an instant messaging contact join request sent by the buyer
  • the seller after receiving the instant messaging contact request sent by the buyer, the seller accepts the request and is successfully added as the buyer's instant communication contact, and can receive the instant communication message sent by the buyer to communicate with the buyer. , answer the buyer's question.
  • the seller can also return an instant messaging contact request to the buyer, requesting the buyer to verify and add the buyer as their instant messenger. Letter contact.
  • step S902 the instant messaging message of the product sent by the buyer is received by the instant communication method
  • the seller After receiving the order instant message from the buyer, the seller can read the order information including the order product category, name, price, related pictures and total price. You can select "confirm shipment” in the system main panel provided by the system. And “Do not accept this order", the main panel of the system is shown in Figure 10.
  • step S903 a subscription response instant messaging message is returned to the buyer.
  • the item order response instant message returned by the seller to the buyer may be a confirmation delivery message or a subscription rejection message.
  • the estimated arrival time can be set.
  • the delivery message can also include other shipment status tracking of the product name, total price, order status, etc. ordered by the buyer. information. If the seller does not accept the order because of the shortage of goods, etc., the buyer may also return the corresponding reason information, such as no supply of goods.
  • the seller can set in the system: After receiving the buyer's subscription instant messaging message, the buyer automatically returns an order response instant messaging message, such as "order received, processing" and the like.
  • FIG. 11 shows the structure of an electronic transaction system provided by an embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
  • the system can be integrated into an independent electronic trading system implemented by instant messaging, or integrated with existing instant messaging systems.
  • the merchant information database 111 stores the identity data information of the seller, and the identity data information includes the instant communication identifier of the seller, such as an instant communication number.
  • the product information database 112 stores the product information provided by the seller by using the instant communication identifier of the seller stored in the merchant information database 111.
  • the product information includes the product name and the price of the product, and may also include information such as a picture of the product.
  • the merchant information database 111 or the merchandise information database 112 may be integrated within the system or may be located in other systems independent of the system.
  • the buyer can find the instant communication identifier of the qualified seller from the merchant information database 111, add the corresponding seller as an instant communication contact according to the instant communication identifier, or add the instant communication as the instant communication.
  • the seller's information of the contact is deleted or modified.
  • the commodity information output module 114 detects the instant communication dialog window startup event, and queries and outputs the commodity information saved by the seller corresponding to the instant communication identifier from the commodity information database 112 according to the instant communication identifier of the seller stored in the merchant information database 111.
  • the item selection module 115 receives the item selection instruction of the buyer, and outputs information of the item to be purchased selected by the buyer from the item information outputted by the item information output module 114.
  • information of a product to be purchased may be selected by means of keyword search, and the product search sub-module 1151 receives a product search instruction of the buyer, and searches for the buyer from the product information database 112 through the product information output module 114. Information about the goods.
  • the data import sub-module 1152 After the data import sub-module 1152 detects the data import event triggered by the buyer, the information of the product selected by the buyer may be imported into the input box of the dialog window, so that the buyer can query the seller for detailed information of the product.
  • the commodity pricing sub-module 1153 statistically displays the total price of the commodity that the buyer chooses to purchase.
  • the product selection module 115 may provide an purchased product information display sub-module 1154. Specifically, it may be a shopping cart function for displaying product information purchased by the buyer, including the classification, name, price, and corresponding picture of the product. And the total price of the purchased items.
  • the merchandise ordering module 116 transmits the subscription between the buyer and the seller in need of purchasing a subscription instant messaging message or ordering an instant messaging message, such as a subscription instant messaging message to the seller, and receiving a subscription response instant messaging message returned by the vendor.
  • the order instant messaging message includes information selected by the buyer for the item to be purchased, and the order response instant message may be a confirmation delivery message or a rejection order message, and the confirmation delivery message transmitted by the commodity ordering module 116 may include the ordered item.
  • the delivery status tracking information, the rejection order message may contain the rejection reason information.
  • the shipment status tracking information can include the delivery status, arrival time, and the product name, total price, and order status of the item ordered by the buyer.
  • the returned rejection order message includes the corresponding reason information, such as no provision of goods.
  • the order generation sub-module 1161 may generate a transaction order according to the selected item to be purchased, send the transaction order to the seller through an instant communication message, so as to facilitate the buyer to order, and facilitate the seller to view and count the transaction information. .
  • the buyer can directly order the product information provided by the purchased product information display sub-module 1154, and the order generation sub-module 1161 can generate an order accordingly.
  • the buyer selects the qualified seller to be added as an instant communication contact, and can select the commodity to be purchased from the commodity information saved by the seller in the system, and through instant communication.
  • the message is ordered by the goods, the status of the delivery is tracked, etc., and the ordering of the goods is convenient and quick.
  • the inquiry, ordering, and transaction of the goods are all carried out through instant communication tools, which are convenient for buying and the seller can immediately check and count the transaction information.

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Abstract

L'invention porte sur un procédé de transaction électronique par messagerie instantanée (IM). Le procédé consiste à détecter l'événement de début dans la fenêtre de conversation de messagerie instantanée, les deux parties participant à la conversation étant respectivement appelées premier utilisateur et second utilisateur ; délivrer des informations de marchandise dudit utilisateur selon l'identification de messagerie instantanée de l'utilisateur ; recevoir une instruction de sélection de marchandise du premier utilisateur ; délivrer des informations de la marchandise sélectionnée par le premier utilisateur pour commander à partir des informations de marchandise du second utilisateur ; envoyer un message instantané de commande au second utilisateur, ledit message instantané de commande comprenant des informations de la marchandise sélectionnée par le premier utilisateur pour commander.
PCT/CN2008/072298 2007-09-11 2008-09-11 Procédé de transaction électronique par messagerie instantanée et système de messagerie instantanée WO2009033418A1 (fr)

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CNA2007100770406A CN101127734A (zh) 2007-09-11 2007-09-11 一种通过即时通信实现电子交易的方法及系统
CN200710077040.6 2007-09-11

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