WO2007041952A1 - Systeme, methode d'interaction de service, et serveur d'interaction de service - Google Patents

Systeme, methode d'interaction de service, et serveur d'interaction de service Download PDF

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Publication number
WO2007041952A1
WO2007041952A1 PCT/CN2006/002651 CN2006002651W WO2007041952A1 WO 2007041952 A1 WO2007041952 A1 WO 2007041952A1 CN 2006002651 W CN2006002651 W CN 2006002651W WO 2007041952 A1 WO2007041952 A1 WO 2007041952A1
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WO
WIPO (PCT)
Prior art keywords
interaction
service
server
interactive
unit
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Application number
PCT/CN2006/002651
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English (en)
Chinese (zh)
Inventor
Xinjun Wang
Original Assignee
Huawei Technologies Co., Ltd.
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Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2007041952A1 publication Critical patent/WO2007041952A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q90/00—Systems or methods specially adapted for administrative, commercial, financial, managerial or supervisory purposes, not involving significant data processing

Definitions

  • the present invention relates to the field of network technologies, and in particular, to a method and system for service interaction and a service interaction server. Background of the invention
  • CP/SP submits the content of the interactive service to a network server that completes the interactive service, such as a server of Taobao and Sina.
  • a network server that completes the interactive service, such as a server of Taobao and Sina.
  • the manner in which the user participates in the interactive service can be divided into a manual mode and an automatic mode.
  • the method of manually performing the business interaction is described as follows: The user uses the terminal to obtain the interactive page of the service, inputs and submits the interaction data according to the type of the service, and then views the data submitted by other users. If the user needs to continue to participate in the service, the terminal is utilized. Get the interactive page again, enter and submit the interaction data again, until the user no longer participates in the business or ends.
  • the CP/SP not only provides the content of the interactive service, but also provides an automatic interaction method for completing the service to be used in conjunction with the service on the network server; After the service starts, the user obtains the interaction page of the service by using the terminal, and submits the interaction strategy participating in the service according to the automatic interaction scheme provided by the CP/SP.
  • the network server only has the interaction strategy set by the user, and completes the interaction of the service
  • the user queries the interaction result.
  • the scheme of performing business interaction in an automatic manner solves the problem that the user manually participates in the interactive service, but has the following disadvantages:
  • Each CP/SP not only provides business content, but also provides an automatic interaction plan for the business, increasing the workload and cost of the CP/SP;
  • embodiments of the present invention provide a method for service interaction, which provides a unified interaction platform for service interaction.
  • Another embodiment of the present invention provides a system for service interaction that provides a unified interaction platform for business interaction.
  • Another embodiment of the present invention provides a service interaction server as an interactive platform for business interaction.
  • a service interaction method provided by the present invention includes:
  • the interactive service provides the content of the interactive service to the business interaction server, the business interaction server receives the content of the interactive service, and provides an automatic interaction plan for the interaction service;
  • the interactive server accesses the interactive service, and the service interaction server replaces the interaction between the terminal and the interactive service according to the automatic interaction solution provided for the interactive service accessed by the terminal.
  • the content of the interactive service providing the interactive service to the service interaction server is: the interaction service requests the service interaction server to register the interaction service; the content of the service interaction server receiving the interaction service is: the service interaction server according to the interaction service registration request, The interactive service requesting registration is registered to the business interaction server.
  • the interaction service registration request includes the interaction service information; the service server registers the requested interaction service to the service interaction server as: the service interaction server registers the interaction service information included in the interaction service registration request to the service Interactive server.
  • the interactive service information includes: an ID or/and a name of the provider of the interactive service that requests the registration; and before the service interaction server registers the interactive service information with the service interaction server, the method further includes: the service interaction server according to the provider ID or / and name, requesting the service management unit to judge the legality of the provider, if the authentication is passed, registering the interactive service information, and returning a registration success response to the provider; if not, not registering The interactive service information and a registration failure response is returned to the provider.
  • the method further includes: when the terminal requests to browse the interactive service to the service interaction server, the service interaction server displays the information of the interactive service registered by the terminal to the terminal according to the browsing request of the terminal.
  • the interaction service information includes: a service access code; the terminal accesses the interaction service through the service interaction server: the terminal sends the service access code to the service interaction server to access the interaction service.
  • the service interaction server provides an automatic interaction scheme for the interaction service: the service interaction server provides an interaction policy setting item and an automatic interaction process for the interaction service; the service interaction server replaces the terminal and the interaction service unit to perform the service interaction: the service interaction server gives the The terminal provides an interaction policy setting item of the interaction service accessed by the terminal; the terminal according to the service interaction service An interaction policy item of the interaction service provided by the server, setting an interaction policy of the interaction service, and submitting the interaction policy to the service interaction server; the service interaction server according to the interaction strategy of the interaction service received, according to the automatic interaction process of the interaction service , automatic interaction with the interactive business.
  • the content of the interaction service provided by the interaction service to the service interaction server is: the interaction service provides information about the start time of the interaction service of the interaction service to the service interaction server; after the service interaction server receives the interaction policy submitted by the terminal, the service interaction server performs automatic Before the interaction, the service interaction server further determines whether the interaction service starts by comparing the current time of receiving the interaction policy with the start time of the interaction service, and if the message has already started, performing the automatic interaction; if not, setting a timer, The automatic interaction is performed according to the timing information of the timer.
  • the setting timer is: setting a timing time to a time difference between a current time of receiving an interaction policy and a start time of the interactive service.
  • the content of the interactive service providing the interactive service to the service interaction server is: the interaction service provides the business interaction server with the service access uniform resource location URL including the interaction service, and the service interaction data acquisition uniform resource location URL information; the service interaction server and the service interaction server
  • the interactive service performs automatic interaction as follows: The service interaction server determines the location of the interaction service according to the service access URL and the service interaction data acquisition URL, and completes the automatic interaction by sending an interaction policy to the interaction service.
  • the terminal accesses the interactive service through the service interaction server as follows: The terminal sends the URL to the service interaction server to access the interactive service.
  • the method further includes: the service interaction server saves the interaction result; when the terminal requests the service interaction server to query the interaction result, the service interaction server displays the interaction result saved by the service interaction server according to the query situation of the terminal terminal.
  • the invention also provides a system for business interaction, the system further comprising: a terminal, an interactive industry Service unit, business interaction server;
  • the interaction service unit is configured to provide the content of the interaction service to the service interaction server; the terminal is configured to access the interaction service by using the service interaction server; and the service interaction server is configured to receive the interaction service content provided by the interaction service unit. And providing an automatic interaction solution for the interaction service, and is used for the interaction service that the terminal accesses, instead of the service interaction between the terminal and the interaction service unit.
  • the service interaction server includes a service registration unit, a policy setting unit, a policy storage unit, an automatic interaction unit, and an access unit.
  • the terminal is configured to access an interaction service by using the access unit, and is used to pass the access unit. Submitting an interaction policy;
  • the service registration unit is configured to receive an interaction service registration request of the interaction service unit, register the interaction service, and notify the policy setting unit and the automatic interaction unit of the registered interaction service.
  • the access unit is configured to provide an access service for the terminal, an interface for submitting an interaction policy, and configured to notify the policy setting unit and the automatic interaction unit of the interaction service accessed by the terminal, and send the interaction policy submitted by the terminal to the
  • the policy storage unit is configured to provide an interaction policy setting item for the registered interaction service, and is configured to send, by using the access unit, an interaction policy setting item of the interaction service accessed by the terminal to the terminal;
  • the storage unit is used to save the interaction strategy submitted by the terminal;
  • the unit is configured to provide an automatic interaction process of the registered interaction service,
  • the service interaction server further includes a timer; the automatic interaction unit is further configured to set a timer, and start an interaction of the interaction service according to the timing message returned by the timer; the timer is configured to send the timing message to the automatic interaction unit.
  • the system further includes: a service management unit; the service registration unit is further configured to authenticate a registration request of the interaction service by using the service management unit.
  • the service interaction server further includes a service presentation unit; the terminal is configured to request to browse the interaction service by using the access unit; the service presentation unit is configured to obtain the interaction service information of the interaction service from the service registration unit, and pass the access unit Show to the terminal.
  • the service interaction server further includes: an interaction result saving unit; the automatic interaction unit is configured to save the interaction result to the interaction result saving unit; the terminal is configured to request the query interaction result by using the access unit; and the interaction result saving unit is configured to pass the access unit Send the terminal the interaction result saved by itself.
  • the terminal is a terminal capable of communicating with a service interaction server through a network.
  • the present invention further provides a service interaction server, the server includes: a service registration unit, a policy setting unit, a policy storage unit, an automatic interaction unit, and an access unit;
  • the service registration unit is configured to receive a registration request of the interaction service, register the interaction service, and notify the policy setting unit and the automatic interaction unit of the registered interaction service;
  • the access unit is configured to provide an access service.
  • An interface for submitting an interaction policy and configured to notify the policy setting unit and the automatic interaction unit of the accessed interaction service, and send the submitted interaction policy to the policy storage unit;
  • the registered interactive service provides an interaction policy setting item, and is used to deliver an interaction policy setting item of the accessed interactive service through the access unit;
  • the policy storage unit is configured to save the interaction policy;
  • the automatic interaction unit is configured to provide the registered An automatic interaction process of the interaction service, and is used to obtain an interaction policy of the accessed interaction service from the policy storage unit, and perform interaction of the interaction service according to the obtained interaction policy.
  • the server further includes a timer; the automatic interaction unit is further configured to set a timer, and initiate an interaction of the interactive service according to the timing message returned by the timer; the timer is configured to send the timing message to the automatic interaction unit.
  • the server further includes a service presentation unit; the service presentation unit is configured to obtain interaction service information of the interaction service from the service registration unit, and is used for presentation by the access unit.
  • the server further includes: an interaction result saving unit; the automatic interaction unit is configured to save the interaction result to the interaction result saving unit; and the interaction result saving unit is configured to send the interaction result saved by the access unit by using the access unit.
  • the provider of the interaction service submits the interaction service information to the service interaction server in a registration manner, and the interaction of the interaction service is automatically completed by the service interaction server, and therefore, the provider of the interaction service It only needs to provide the content of the interactive service, and no need to provide an automatic interaction solution, thereby reducing the burden on the provider of the interactive service and improving the efficiency of providing the interactive service.
  • the user can set an interaction policy for the interaction service, and then the interaction is automatically completed by the service interaction server, and the user can set the interaction policy and submit it to the service interaction server before the interaction service starts.
  • the service interaction server is configured according to the set timer.
  • the timing information starts interacting with the interactive service on time, so the user can conveniently participate in the interactive service without being limited by time. Users can participate in interactive services using a variety of terminals, thus leaving users free from space constraints.
  • the embodiment of the present invention uses the service interaction server to complete all the above functions, thereby providing a unified interaction platform for the interaction service, saving network resources, and enabling the content provider to more conveniently provide the interaction service, so that the user can participate in the interaction service more conveniently.
  • FIG. 1 is a system structure diagram of service interaction in an embodiment of the present invention
  • FIG. 2 is a flowchart of registering an interaction service in a service interaction server according to an embodiment of the present invention
  • FIG. 3 is a flowchart of a service interaction server replacing a terminal for performing service interaction according to an embodiment of the present invention
  • FIG. 4 is a flow chart showing the interaction of the auction interactive service according to an embodiment of the present invention
  • FIG. 5 is a flow chart showing the interaction of the guessing interactive service according to an embodiment of the present invention
  • FIG. 6 is a flow chart showing the interaction of the program survey interaction service according to an embodiment of the present invention
  • FIG. 7 is a flow chart showing the interaction of the guest interview interaction service according to an embodiment of the present invention
  • FIG. 8 is an embodiment of the present invention.
  • FIG. 9 is a structural diagram of a service interaction system in which an internal structure of a service interaction server is described in detail in an embodiment of the present invention. Mode for carrying out the invention
  • Figure 1 shows the system for business interaction.
  • the system for business interaction includes: a service interaction server 10, an interaction service unit 30, and a terminal 40.
  • the service interaction server 10 provides a unified interaction level for the interaction service unit 30 and the terminal 40.
  • the interactive business unit 30 provides interactive services, for example, providing interactive services A, B...N, and the like. In a system of business interaction, a plurality of said interactive business units may be included.
  • the interactive business unit can be a provider of interactive services, such as a CP or an SP.
  • the interactive service unit 30 needs to provide the content of the interactive service to the service interaction server.
  • the content providing of the interactive service can be implemented by means of registration.
  • the interactive service unit 30 initiates a request for registering the interactive service A to the service interaction server 10, the request includes information of the interactive service A; the service interaction server 10 receives the registration. After the request, the information of the interactive service A requesting registration is registered.
  • the system may further include a service management unit 20.
  • the service interaction server 10 can pass the service management unit 20 Determine the legality of the provider.
  • the service management unit 20 may be an independent device or a functional unit provided in the service interaction server 10.
  • the service interaction server 10 can provide a service presentation service for the terminal, that is, display the information of the registered interactive service to the terminal, so that each terminal can select the interactive service that needs to participate according to the information of the interactive service.
  • the service interaction server 10 provides an automatic interaction scheme for the registered interaction service, that is, an interaction policy setting item for providing an interaction service and an automatic interaction process, and replaces the interaction between the terminal and the interaction service unit.
  • the service interaction server 10 accesses the interaction service; the service interaction server 10 provides the terminal with the interaction policy setting item of the interaction service accessed by the terminal; the terminal according to the interaction service provided by the service interaction server An interaction policy setting item, setting an interaction policy of the interaction service, and submitting to the service interaction server 10; the service interaction server 10 automatically performs an interaction process with the interaction service according to the interaction policy of the interaction service received according to the interaction process of the interaction service Interaction.
  • the business interaction server 10 can save the interaction result so that the terminal can query the interaction result.
  • the terminal 40 may be a communication terminal such as a PC or a mobile phone that can interact with the service interaction server 10 via the network. If the terminal 40 is a PC, the interactive service can be involved in the form of a webpage. If the terminal 40 is a mobile phone, the interactive service can be involved in a short message or a voice call.
  • Figure 2 shows the process of registering an interactive service with the CP/SP to the service interaction server.
  • the registration process includes the legality authentication process of the CP/SP.
  • the detailed description of the procedure is as follows:
  • Step 201 The CP/SP initiates an interactive service registration request to the service interaction server, where the request includes information about the requested interactive service.
  • the information of the interactive service includes: a service name, a service ID, a service access code, a service type, Business introduction, business access uniform resource location (URL), business interaction data acquisition URL, interactive project introduction, interactive project ID, interaction mode, interactive project start time, interactive project end time, CP/SP name, CP/SP ID, etc. .
  • the service access code is an identifier when the user terminal accesses the service interaction server. If the terminal cannot participate in the interactive service in the form of a web page, the terminal can access the interactive service by sending a service access code to the service interaction server. For example, the terminal may send a service access code to the service interaction server in a short message mode or a voice call mode to participate in the interaction service.
  • the service interaction server can know the interactive service that the terminal needs to access according to the service access code, and provides corresponding services for the terminal to participate in the interactive service.
  • the service access URL and the business interaction data acquisition URL are the location information required for the automatic interaction between the business interaction server and the interaction service, that is, the service interaction server automatically interacts with the interaction service through the URL.
  • the terminal can participate in the interactive service in the form of a webpage, the terminal can access the interactive service by sending a URL to the service interaction server.
  • the terminal can access the interactive service through the URL address through the Internet.
  • the ID and/or name of the CP/SP is the information of the interactive service provider required to authenticate with the service management unit.
  • the interactive project start time and the interactive project end time are the basis for the time when the business interaction server starts and ends the automatic interaction and the basis for setting the timer.
  • the information related to the interactive service is the basis for the service interaction server to provide a specific automatic interaction plan for each interaction service.
  • Step 202 The service interaction server sends the received ID//name of the CP/SP in the information of the interactive service that is requested to be registered to the service management unit to authenticate the legality of the CP/SP.
  • Step 203 The service management unit authenticates the legality of the CP/SP according to the received ID and/or name of the CP/SP, and returns an authentication response to the service interaction server. If it is legal, it will return the response through authentication, otherwise, it will return the response without authentication.
  • Step 204 The service interaction server receives the authentication response returned by the service management unit. If the received authentication response is a response through authentication, the service interaction server saves the information of the interactive service requested to be registered received from the terminal; The received authentication response is a response that fails to pass the authentication, and the service interaction server does not save the information of the interactive service requested to be registered received from the terminal.
  • Step 205 The service interaction server returns a registration response to the CP/SP. If the authentication response received in step 204 is a response through authentication, a response that the registration is successful is returned; if the authentication response received in step 204 is a response that fails the authentication, the registration failure is returned. the response to.
  • the service interaction server After the interactive service is successfully registered to the service interaction server, the service interaction server provides the interaction policy setting item and the automatic interaction process for the successfully registered interaction services. In this way, the service interaction server can replace the terminal for business interaction.
  • FIG. 3 shows the flow chart of the service interaction server replacing the terminal for service interaction, including the following steps:
  • Step 301 The terminal accesses the interactive service through the service interaction server.
  • the business interaction server can provide service presentation services before the interactive business begins.
  • the user can initiate a request for browsing the interactive service to the service interaction server.
  • the service interaction server displays the information of the registered interactive service to the user, and the user can browse the information of each interactive service and according to his own needs. Select an interactive service and access the interactive service.
  • Step 302 When the terminal accesses the interactive service, the service interaction server provides the terminal with an interaction policy setting item of the interactive service accessed by the terminal.
  • the service interaction server may determine the interactive service accessed by the terminal according to the service access code, and set an interaction policy for the interactive service.
  • the terminal is sent to the terminal, for example, by means of a short message. If the terminal accesses the interactive service according to the URL address, the service interaction server can determine the interactive service accessed by the terminal according to the URL, and can provide the terminal with the interactive policy setting item of the interactive service through the webpage.
  • Step 303 The terminal sets an interaction policy of the interaction service according to the interaction policy of the interaction service provided by the service interaction server, and submits the interaction policy to the service interaction server.
  • the method for submitting to the service interaction server is as follows:
  • the user accesses the interaction service through the mobile terminal such as a mobile phone
  • the user can set the interaction policy through the short message mode and submit the message to the short message center.
  • the short message center submits to the service interaction server.
  • the user accesses the interactive service through the Internet access
  • the user fills in the interaction policy according to the interactive policy setting item provided by the service interaction server, and then directly submits it to the service interaction server;
  • the customer service center submits the interaction strategy and submits it, for example, setting the interaction strategy by calling the customer service call, or submitting the interaction strategy to the customer service place, and then submitting the interaction strategy to the service interaction server by the customer service center.
  • Step 304 The service interaction server automatically interacts with the interaction service according to the interaction policy of the interaction service received according to the interaction process of the interaction service.
  • the terminal can access the interactive service and submit the interaction policy before the interactive service starts.
  • the interactive business starts at the time specified by the provider. Therefore, after receiving the interaction policy of the interaction service set by the user, the service interaction server first determines whether the interaction service starts by comparing the current time of receiving the interaction policy with the start time of the interaction service, and if the interaction service has not started yet, Then start the timer, and then according to the timing of the timer Information, the business interaction server initiates the automatic interaction process of the service; if the interactive service has started, the automatic interaction process of the service is started.
  • the location of the interaction service is determined according to the service access URL and the service interaction data acquisition URL, and the interaction data is sent to each interaction service according to the location, and the interaction is completed.
  • the business interaction server can save the final interaction result to facilitate the user to query.
  • the service interaction server provides different automatic interaction schemes for different interaction services. That is, the service interaction server provides an automatic interaction process and a corresponding interaction policy setting item to the interaction service according to the service type and interaction mode in the registration information. For different interactive services, the interaction between the services is performed according to the interaction policy set by the user and the corresponding automatic interaction scheme.
  • FIG. 4 shows the interaction process of the auction interactive service.
  • the auction interactive service is to obtain the auction item for the user who has the highest price within a certain period of time.
  • the business interaction server provides an automatic interaction scheme as shown in FIG. 4 for the auction interactive service, and provides setting items of the interaction strategy, which are the starting price, the highest price, and the increased price range.
  • the interaction process of the auction interactive service is described in detail as follows:
  • Step 400 The user requests the service interaction server to browse the interaction service by using the terminal.
  • the service interaction server displays the detailed information of the interaction service to the user according to the requirements of the user, where the information of the interaction service is provided when the provider of the interaction service is registered. Information.
  • Step 401 The user selects an auction interactive service and accesses the auction interactive service.
  • Step 402 The service interaction server provides an setting item of an interaction strategy for the auction interactive service accessed by the user, specifically: a starting price, a highest price, and an increased price range.
  • Step 403 The user sets its own interaction strategy according to the setting item of the interaction policy provided by the service interaction server to the auction interaction service, that is, sets the auction start price, the highest price of the auction price, and the price range of each increase, and passes the The terminal submits to the business interaction server.
  • Step 404 After receiving the interaction policy set by the user, the service interaction server compares the current time of receiving the interaction policy with the start time of the interaction service, and determines whether the auction interaction service starts. If not, the interaction timer is set, and the time interval is The time difference between the current time and the start time of the interactive service, and then step 405 is executed, that is, waiting for the auction interactive service to start; if it has already started, step 406 is executed, that is, the interactive interaction with the auction is automatically performed.
  • Step 405 The service interaction server sends an interaction timer message to the service interaction server according to the time interval of the interaction timer set in step 404 to initiate automatic interaction of the auction interaction service.
  • Step 406 The service interaction server sends the start price set by the user to the auction interactive service according to the service access U L and the service interaction data acquisition URL.
  • This step may be initiated by the timer message described in step 405, or may be initiated directly by step 404.
  • Step 407 After receiving the above auction price, the auction interactive service sends a confirmation response to the service interaction server that the start price is received.
  • Step 408 After the service interaction server receives the response from the interaction service, set a timer to the auction interaction service end time, and the timing time is a time difference from the current time to the auction interaction service end time.
  • Step 409 The service interaction server sets a timer for querying the current highest bid price in the process of performing the auction interactive service, and the timing time can be arbitrarily set.
  • Step 410 The service interaction server sends a timer message for querying the current highest bid price of the auction interactive service according to the timer time of the timer for auctioning the current highest bid price of the interactive service set in step 409, to query the current auction auction service.
  • the highest bid price The highest bid price.
  • Step 411 The service interaction server sends a request for querying the current highest bid price to the auction interactive service according to the service access URL and the service interaction data acquisition U L according to the timer message of step 410.
  • Step 412 The auction interactive service returns a response of the current highest bid price to the service interaction server.
  • Step 413 The business interaction server compares the current highest bid price obtained in step 412 with the highest price set by the user. If the current highest bid price does not exceed the highest price set by the user, steps 414, 415, and 416 are performed; If the highest bid price exceeds the highest price set by the user, step 417 is performed.
  • Step 414 The current highest bid price obtained in the business interaction server calculation step 412 is added to the price range incremented by the user to obtain the latest bid price of the user.
  • Step 415 The service interaction server sends the latest bid price of the user calculated in step 414 to the auction interactive service according to the service access URL and the service interaction data acquisition URL.
  • Step 416 The auction interactive service sends a response to the service interaction server to confirm the receipt, and the service interaction server returns to step 410 again.
  • Step 417 The business interaction server cancels the timer set in step 409 to query the current highest bid price, and then performs step 418.
  • Step 418 The service interaction server issues an auction interaction service end timing to the service interaction server according to the timing of the auction interactive service end timer set in step 408. Message.
  • Step 419 The service interaction server sends a request for querying the final highest bid price to the auction interactive service according to the service access URL and the service interaction data acquisition URL.
  • Step O The auction interactive service returns the response of the current highest bid price to the business interaction server.
  • Step 421 The business interaction server saves the interactive result of the time when the user stops the auction, the highest bid price when the auction is stopped, and the auction price of the final auctioned item, so as to be queried by the user.
  • Step 422 The user requests the service interaction server to query the interaction result of the auction interaction service by using the terminal.
  • Step 423 The business interaction server returns the query result to the user, that is, the interaction result saved in step 421 is presented to the user.
  • the user can request the query at any time before the end of the auction interactive service.
  • the service interaction server can present the interaction of the current service to the user.
  • Figure 5 shows the interaction process of guessing the interactive service. Guess that the user in the interactive business needs to answer the question or price that he guessed in the interactive business.
  • the service interaction server provides the automatic interaction scheme shown in FIG. 5 for guessing the mutual service, and provides setting items of the interaction strategy, wherein the setting items include the generation strategy of guessing the answer and the number of participation guesses.
  • the specific description of the interaction process is as follows:
  • Step 500 The user requests the service interaction server to browse the interactive service in the service interaction server by using the terminal; the service interaction server presents the detailed information of the interaction service to the user according to the user's needs.
  • Step 501 The user selects to guess the interactive service, and accesses the guessing interactive service.
  • Step 502 The service interaction server provides a setting item of an interaction strategy for the guessing interaction service accessed by the user, specifically: a generation strategy of guessing an answer, and a number of participation guesses.
  • Step 503 The user sets a self-interaction strategy according to the setting item of the interaction policy provided by the service interaction server to the guessing interaction service, that is, sets the generation strategy of the guess answer, the number of participation guesses, and submits the service interaction through the terminal. server.
  • Step 504 After receiving the interaction policy set by the user, the service interaction server compares the current time of receiving the interaction policy with the start time of the interaction service, and determines whether the guessing interaction service starts. If not, the interaction timer is set, and the time interval is From the current time to the time difference between the start times of the interactive services, then step 505 is executed, that is, waiting to guess the interactive service starts; if it has already started, step 506 is executed, that is, automatically interacting with the guessing interactive service.
  • Step 505 The service interaction server sends an interaction timer message to the service interaction server according to the time interval of the interaction timer set in step 504, to initiate automatic interaction of the guessing interaction service.
  • Step 506 The business interaction server generates a guess answer according to the generation strategy of the guessing answer set by the user.
  • Step 507 The service interaction server sends the guess answer generated in step 506 to the guessing interactive service according to the service access URL and the service interaction data acquisition URL.
  • Step 508 Guess that the interactive service returns a response to the business interaction server that the guess answer is correct or not.
  • Step 509 The service interaction server returns the response according to the response returned in step 508. If it is determined that the answer is correct, the participation guess is ended, that is, step 510 is performed; if it is determined that the answer is incorrect, it is determined whether the number of participation guesses has been exceeded. If yes, go to step 510, otherwise go back to step 506.
  • Step 510 The business interaction server saves the response returned by the guessing interactive service.
  • Step 511 The user uses the terminal to request the service interaction server to query the interaction result of the interactive service.
  • Figure 6 shows the interaction process of the program survey service.
  • the program investigation interaction service presents the user with the question to be investigated, and then the user answers the question.
  • the business interaction server provides the automatic interaction scheme shown in Figure 6, and provides setting items for the interaction policy, where the setting item is the answer to the question.
  • Step 600 The user requests the service interaction server to browse the interaction service by using the terminal.
  • the service interaction server displays the detailed information of the interaction service to the user according to the user's needs.
  • Step 601 The user selects the program to investigate the interactive service, and accesses the program to investigate the interactive service.
  • Step 602 The service interaction server provides a setting item of the interaction policy for the program survey interaction service accessed by the user, specifically: an answer to the program investigation question.
  • Step 603 The user sets an own interaction strategy according to the setting item of the interaction policy provided by the service investigation interaction service according to the service interaction server, that is, sets an answer to the program investigation question, and submits the response to the service interaction server through the terminal.
  • Step 604 After receiving the interaction policy set by the user, the service interaction server compares the current time of receiving the interaction policy with the start time of the interaction service, and determines whether the service starts. If not, the interaction timer is set, and the time is the current time. To the time difference between the start times of the interactive services, then step 605 is executed, that is, waiting for the program to investigate the interactive service start; if it has already started, step 606 is executed, that is, the interactive interaction with the program survey is automatically performed.
  • Step 605 The service interaction server sends an interaction timer message to the service interaction server according to the time interval of the interaction timing set in step 604 to initiate automatic interaction of the interaction service.
  • Step 606 The service interaction server acquires according to the service access URL and the service interaction data.
  • the URL sends the user-set response to the survey question to the program survey interactive service.
  • Step 607 The interactive service returns a program survey result to the service interaction server.
  • Step 608 The business interaction server saves the response in step 607.
  • Step 609 The user requests the service interaction server to query the result of the program investigation by using the terminal.
  • Step 610 The service interaction server returns the query result to the user, and presents the information saved in step 608 to the user.
  • Figure 7 shows the interaction process of the guest interview interaction business.
  • the business interaction server provides the automatic interaction scheme shown in Figure 7, and provides setting items for the interaction policy, where the setting items are the questions to be asked.
  • Figure 7 a detailed description of the guest interview interaction process is as follows:
  • Step 700 The user requests the service interaction server to browse the interaction service by using the terminal.
  • the service interaction server displays the detailed information of the interaction service to the user according to the user's needs.
  • Step 701 The user selects a guest to interview the interactive service, and accesses the guest interview interactive service.
  • Step 702 The service interaction server provides a setting item of the interaction policy for the guest interview interaction service accessed by the user, which is specifically: a problem to be raised.
  • Step 703 The user sets the interaction policy of the interaction policy provided by the above-mentioned guest interview interaction service according to the service interaction server, and sets a problem of the interaction strategy, and submits the problem to the service interaction server through the terminal.
  • Step 704 After receiving the interaction policy set by the user, the service interaction server compares the current time of receiving the interaction policy with the start time of the interaction service, and determines whether the service starts. If not, the interaction timer is set, and the time is the current time. To the time difference between the start times of the interactive services, then step 705 is performed; if it has already started, step 706 is performed. Step 705: The service interaction server sends an interaction timer message to the service interaction server according to the time interval of the interaction timer set in step 704, so as to initiate automatic interaction of the interaction service.
  • Step 706 The service interaction server sends the user-set question to the guest interview interaction service according to the service access URL and the service interaction data acquisition URL.
  • Step 707 The interactive service returns the guest interview result to the business interaction server, that is, returns a response to the user's answer to the question.
  • the response may be in various forms such as voice, text, and video.
  • Step 708 The business interaction server saves the response in step 707.
  • Step 709 The user requests the service interaction server to query the result of the guest interview by using the terminal.
  • Step 710 The business interaction server returns the query result to the user, and presents the information saved in step 708 to the user.
  • FIG. 8 shows the interaction process of the voting interaction service.
  • the user participates in the voting and finally checks the voting result.
  • the service interaction server provides an automatic interaction scheme as shown in FIG. 8 to the voting interaction service, and provides a setting item of the interaction policy, and the setting item is a voting policy.
  • the process of voting interactive services is described in detail in conjunction with Figure 8, as follows:
  • Step 800 The user requests the service interaction server to browse the interaction service by using the terminal, and the service interaction server displays the detailed information of the interaction service to the user according to the requirements of the user.
  • Step 801 The user selects a voting interactive service and accesses the voting interactive service.
  • Step 802 The service interaction server provides a setting item of the interaction policy for the auction interactive service accessed by the user, which is specifically: a voting policy.
  • Step 803 The user sets the interaction policy according to the setting item of the interaction policy provided by the service interaction server to the voting interaction service, that is, sets the voting policy, and submits the voting policy to the service interaction server through the terminal.
  • Step 804 After receiving the interaction policy set by the user, the service interaction server compares the current time of receiving the interaction policy with the start time of the interaction service, and determines whether the service starts. If not, the interaction timer is set, and the time is the current time. To the time difference between the start times of the interactive services, then step 805 is performed; if it has already started, step 806 is performed.
  • Step 805 The service interaction server sends an interaction timer message to the service interaction server according to the time interval of the interaction timer set in step 804 to initiate the interaction of the service.
  • Step 806 The service interaction server obtains according to the service access URL and the service interaction data.
  • the URL sends the voting policy set by the user to the voting interactive service.
  • Step 807 The voting interaction service sends a response to the service interaction server to acknowledge the receipt.
  • Step 809 The service interaction server sends a voting interactive service end timer message to the service interaction server according to the voting interaction service end timer set in step 808.
  • Step 810 The service interaction server queries all the voting results of the voting interaction service according to the service access U L and the service interaction data acquisition URL according to the timer message.
  • Step 811 The voting interaction service returns the voting result to the service interaction server.
  • Step 812 The business interaction server saves the voting result obtained in step 811.
  • Step 813 The user requests the service interaction server to query the final situation of the voting interaction service by using the terminal.
  • Step 814 The business interaction server returns the query result to the user, and presents the result saved in step 812 to the user.
  • the internal structure of the business interaction server is given below.
  • the internal structure of the service interaction server is given.
  • the business interaction server The service registration unit 11, the policy setting unit 13, the policy storage unit 15, the automatic interaction unit 14, the access unit 16, and the like are included.
  • the interaction service unit 30 requests the service registration unit 11 of the service interaction server to register the interaction service; the service registration unit 11 receives the interaction service registration request of the interaction service unit 30, and registers the interaction service, and The registered interactive service is notified to the policy setting unit 13 and the automatic interaction unit 14.
  • the service registration unit 11 can answer the registration request of the interactive service through the service management unit 20.
  • the policy setting unit 13 provides an interactive policy setting item for the registered interactive service in the service registration unit 11.
  • the automatic interaction unit 14 provides an automatic interaction process for registered interactive services.
  • the terminal accesses the interactive service through the access unit 16.
  • the access unit 16 provides an interface for the terminal to access the service and submit the interaction policy.
  • the access unit 16 notifies the policy setting unit 13 and the automatic interaction unit 14 of the interactive service accessed by the terminal.
  • the policy setting unit 13 sends an interaction policy setting item to the terminal through the access unit 16; after receiving the interaction policy setting item, and setting the interaction policy, the terminal submits the set interaction policy through the access unit 16;
  • the submitted interaction policy is sent to the policy storage unit 15 and tells the automatic interaction unit 14 the time when the interaction policy is submitted; the policy storage unit 15 saves the interaction policy submitted by the terminal.
  • the automatic interaction unit 14 obtains the interaction policy of the interaction service accessed by the terminal from the policy storage unit 15, and interacts with the interaction service in the interaction service unit 30 according to the obtained interaction policy. After the automatic interaction unit 14 knows the time when the terminal submits the interaction policy, if the interaction service has not started, a timer is set, and the automatic interaction process is started according to the timer timing message.
  • the timer can be set in the service interaction server or in the automatic interaction unit.
  • the service interaction server may further include a service presentation unit 12.
  • the service presentation unit 12 obtains the interactive service information of the interaction service from the service registration unit 11 and accesses the access service unit 16 through the access unit 16 Show to the terminal.
  • the service interaction server further includes: an interaction result saving unit 17.
  • the automatic interaction unit 14 saves the interaction result to the interaction result holding unit 17; when the terminal requests the query interaction result through the access unit 16, the interaction result holding unit 17 sends the interaction result saved by the terminal to the terminal through the access unit 16.
  • the service interaction server provides a unified interaction platform for service interaction, and the user can participate in the interaction service registered in the service interaction server through the service interaction server. Moreover, since the service interaction server provides an automatic interaction scheme for each interaction service, the CP/SP no longer needs to provide an automatic interaction scheme for the interaction service.
  • the user can set the interaction policy before the interaction service starts, and the service interaction server starts the automatic interaction after the service starts and starts the service on time.
  • the service interaction server can perform service interaction with any user terminal, and the user terminal can participate in the interaction service through the http/xml webpage mode, and can also access the interaction service through the service access code provided by the CP/SP, where any user terminal includes a PC. Also includes mobile terminals.

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Abstract

La méthode d'interaction de service, selon l'invention, comprend que le service interactif fournit le contenu de service interactif au serveur interactif de service (10) et que le serveur interactif de service (10) reçoit le contenu de service interactif et fournit la proposition interactive automatique au service interactif; le terminal (40) accède au service interactif par le serveur interactif de service (10) et le serveur interactif de service (10) réalise l'interaction de service avec le service interactif à la place du terminal (40) en fonction de la proposition interactive automatique fournie pour le service interactif auquel le terminal (40) accède. Le système d'interaction de service comprend le terminal (40) et l'unité de service interactif (30), et le système comprend également le serveur interactif de service (10). Le serveur interactif de service (10) comprend l'unité d'inscription de service (11), l'unité de définition de stratégie (13), l'unité de stockage de stratégie (15), l'unité interactive automatique (14) et l'unité d'accès (16). La méthode, le système et le serveur de la présente invention fournissent la proposition d'interaction automatique du service interactif, réalisent l'interaction automatique du service interactif et fournissent également une plate-forme interactive uniforme.
PCT/CN2006/002651 2005-10-14 2006-10-10 Systeme, methode d'interaction de service, et serveur d'interaction de service WO2007041952A1 (fr)

Applications Claiming Priority (2)

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CN200510112951.9 2005-10-14
CNA2005101129519A CN1852121A (zh) 2005-10-14 2005-10-14 一种业务交互的方法和系统

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