WO2004004300A1 - Systeme et procede d'expedition de messages vocaux a un service de messages textuels - Google Patents

Systeme et procede d'expedition de messages vocaux a un service de messages textuels Download PDF

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Publication number
WO2004004300A1
WO2004004300A1 PCT/US2003/020288 US0320288W WO2004004300A1 WO 2004004300 A1 WO2004004300 A1 WO 2004004300A1 US 0320288 W US0320288 W US 0320288W WO 2004004300 A1 WO2004004300 A1 WO 2004004300A1
Authority
WO
WIPO (PCT)
Prior art keywords
message
network
user
answering machine
voice
Prior art date
Application number
PCT/US2003/020288
Other languages
English (en)
Inventor
Paul Gothard Knutson
Original Assignee
Thomson Licensing S.A.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Thomson Licensing S.A. filed Critical Thomson Licensing S.A.
Priority to AU2003256321A priority Critical patent/AU2003256321A1/en
Publication of WO2004004300A1 publication Critical patent/WO2004004300A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65—Recording arrangements for recording a message from the calling party
    • H04M1/658—Means for redirecting recorded messages to other extensions or equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion

Definitions

  • the present invention relates to voice messaging, and more particularly to accessing audio messages via a computer network.
  • Telephone messaging is a powerful method of communication, providing a convenient means for leaving messages that can be accessed later. In some systems, these messages can be accessed remotely by telephone.
  • a message handling system comprising: a device for recording at least one message; a data network appliance coupled to the recording device for retrieving at least one message and for converting the message into a texual format for transmission into a data network for storage at a prescribed address; and an interface for coupling the data network appliance to the data network.
  • the system of claim 1, wherein the device comprises at least one of an answering machine and a voice mail system.
  • Fig. 1 is a diagram of a system for providing remote access of voice mail via a computer network according to an embodiment of the present invention
  • Fig. 2 is a flow chart of a method for providing remote access of voice mail via a computer network according to an embodiment of the present invention.
  • Fig. 3 is a flow chart of a method according to an embodiment of the present invention.
  • a system and method provides remote access to audio messages via a network of processors, for example, the Internet. These messages can include, inter alia, recordings on an answering machine and voice mail.
  • a device according to an embodiment of the present invention comprises a core answering machine 102, one or more network interfaces (104, 106 and 108), an Internet appliance engine 110 and a user interface 112.
  • the core answering machine 102 provides at least conventional answering machine functions, e.g., recording incoming messages and providing a means for retrieval of recorded messages.
  • the present invention may be implemented in various forms of hardware, software, firmware, special purpose processors, or a combination thereof.
  • the present invention may be implemented in software as an application program tangibly embodied on a program storage device.
  • the application program may be uploaded to, and executed by, a machine comprising any suitable architecture.
  • the machine is implemented on a computer platform having hardware such as one or more central processing units (CPU), a random access memory (RAM) and input/output (I/O) interface(s).
  • the computer platform also includes an operating system and micro instruction code.
  • the various processes and functions described herein may either be part of the micro instruction code or part of the application program (or a combination thereof), which is executed via the operating system.
  • various other peripheral devices may be connected to the computer platform such as an additional data storage device and a printing device.
  • the user interface 112 can be, for example, a liquid crystal display or a personal computer connected to the device.
  • the user interface can provide information, for example, information related to setup parameters for establishing a network connection.
  • the user interface can provide caller identification information and message status, for example, indicating that two new messages have been recorded.
  • the phone line network connection 104 can be connected to the device.
  • the phone line connection 104 can comprise a means for detecting incoming calls.
  • the phone line connection 104 can digitize incoming calls for processing and capture caller identification signals for demodulation.
  • the phone line network connection 104 can condition incoming signals, wherein conditioning comprises modifying incoming signals for attachment to a subsequent communication.
  • the Internet appliance engine 110 comprises a processor for sending a voice message as an attachment to a communication.
  • the communication can be directed to a predetermined node, for example, a server for handling an email address to which the communication is addressed.
  • a predetermined node for example, a server for handling an email address to which the communication is addressed.
  • these attachments can be secured.
  • the communication and/or the attachment can be encrypted and/or digitally signed.
  • a computer network connection can be provided, for example, through a cable modem or Digital Subscriber Line (DSL) or a dialup connection.
  • the computer network connection can be provided in combination with a means for providing network access parameters, for example, a destination email address.
  • PC personal computer
  • application software can be provided to set up the system, for example, a configuration wizard.
  • a setup service can be provided to allow configuration via the dialup modem.
  • the system and method can be implemented as part of a home network, where a user has a permanent Internet connection, such as a cable modem or Asymmetric Digital Subscriber Line (ADSL) modem.
  • the system and method can be implemented as a dialup system, where a phone line can be used to forward messages to the Internet.
  • the system can be implemented in an application specific device, including an interface or network connection as determined according to the needs of the system. For example, a device provided to a traveling subscriber, which can be used by the answering machine and forwarded to a network accessible account. In a dialup modem configuration, the answering machine can access the user's dialup
  • Email can be initiated via an Internet service provider (ISP).
  • ISP Internet service provider
  • the system and method comprise a protocol 114, wherein the protocol 114 can be embodied in hardware and/or software.
  • the protocol 114 defines an initial setup communication for configuring the device to connect to the ISP.
  • the user can use an existing email account or the user can be provided with an account as part of the setup.
  • the user can provide setup information, for example, information needed to connect to the ISP.
  • the setup information including, for example, an access number, a user name and password, a forwarding address, speech compression algorithm, and encryption preferences, can be provided to setup service provider.
  • the setup service provider can verify the validity of the setup information, and log the setup information for customer service if a problem arises. Furthermore, to minimize cost, use of the dialup modem for all interfaces can minimize the number of interfaces on the answering machine.
  • An email Setup Service can help the user configure the answering machine to use the ISP, or use the service provider provided by the manufacturer.
  • the setup service can allow the user to originate an email to the setup service.
  • the format of the email can be defined by the protocol 114.
  • the email can comprise setup information for the device 202.
  • the device can be identified by its electronic serial number or other unique identification.
  • the device can be identified in a configuration email by including the electronic serial number.
  • the setup service can be offered on a factory-set number (e.g., toll-free) that the answering machine can call after the user has sent the configuration email.
  • the setup server can check the unique identification in the setup message 204 to determine validity.
  • a reply can be sent to the user 206.
  • the reply can include a copy of the setup configuration, a setup key sequence 206.
  • the reply can automatically setup the answering machine. Alternatively, the reply can enable the user to setup the answering machine.
  • the server can send a reply indicating a problem with the data received from the answering machine 208 enabling the user to correct the problem 210.
  • the answering machine can be programmed with the information provided in the configuration email 212.
  • An example of the setup parameters is shown in tables 1 and 2.
  • the user can also setup answering machine ring schedules.
  • the method can also check the validity of the setup key sequence 214.
  • the server can notify the user 216. If no problem is determined with the configuration information, the answering machine is operational 218. If a manufacturer sponsored email service is used, phone numbers and area codes can be entered to discover the local dialup number for the email service provided. Billing addresses can be entered for the service provider. Thus, credit card information would not need to be sent via email, for example, wherein the service is fee based.
  • the answering machine will record calls, and periodically contact the ISP and email the compressed voice messages to the designated forwarding address.
  • the user can optionally have the calls deleted after they have been successfully emailed.
  • the messages will be played using standard multimedia player software available on all PCs. If Caller ID information is available, it can be embedded in the email message as well.
  • a message handling system can record a message 301, convert the message to a compressed format 302, such as MP3, attached the compressed message to an electronic message 303, and forward the message and attachment to a storage node wherein the message can be retrieved later 304.
  • a compressed format 302 such as MP3

Abstract

L'invention concerne un système de gestion de messages qui comprend un dispositif conçu pour enregistrer au moins un message vocal (102), et au moins une interface de réseau connectée au dispositif. Cette interface assure l'interface avec un réseau de processeurs (104, 106, 108). Le système de gestion de messages comporte en outre un moteur de réseau connecté au dispositif et qui annexe le message vocal à une communication (110) ; une interface utilisateur connectée au dispositif (112) ; et des moyens de protocole pour définir une communication d'installation initiale destinée à configurer le dispositif en vue d'une connexion de celui-ci à un fournisseur de services (114).
PCT/US2003/020288 2002-06-28 2003-06-26 Systeme et procede d'expedition de messages vocaux a un service de messages textuels WO2004004300A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003256321A AU2003256321A1 (en) 2002-06-28 2003-06-26 System and method for forwarding voice messages to text base message service

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US18563902A 2002-06-28 2002-06-28
US10/185,639 2002-06-28

Publications (1)

Publication Number Publication Date
WO2004004300A1 true WO2004004300A1 (fr) 2004-01-08

Family

ID=29999271

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/020288 WO2004004300A1 (fr) 2002-06-28 2003-06-26 Systeme et procede d'expedition de messages vocaux a un service de messages textuels

Country Status (2)

Country Link
AU (1) AU2003256321A1 (fr)
WO (1) WO2004004300A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105100360A (zh) * 2015-08-26 2015-11-25 百度在线网络技术（北京）有限公司 用于语音通话的通话辅助方法和装置

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6085231A (en) * 1998-01-05 2000-07-04 At&T Corp Method and system for delivering a voice message via an alias e-mail address
US6304636B1 (en) * 1997-12-23 2001-10-16 At&T Corp. Forwarding voice messages to a called party using electronic mail
US6341160B2 (en) * 1998-04-14 2002-01-22 Boris S. Tverskoy Answering machine for transmitting messages to remotely accessible user account

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6304636B1 (en) * 1997-12-23 2001-10-16 At&T Corp. Forwarding voice messages to a called party using electronic mail
US6085231A (en) * 1998-01-05 2000-07-04 At&T Corp Method and system for delivering a voice message via an alias e-mail address
US6341160B2 (en) * 1998-04-14 2002-01-22 Boris S. Tverskoy Answering machine for transmitting messages to remotely accessible user account

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105100360A (zh) * 2015-08-26 2015-11-25 百度在线网络技术（北京）有限公司 用于语音通话的通话辅助方法和装置

Also Published As

Publication number Publication date
AU2003256321A1 (en) 2004-01-19

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