WO2004003807A1 - Accident post-treatment system - Google Patents

Abstract

An accident post-treatment system capable of supporting a user who happens to meet an accident and has no experience of such an accident, so that the user can easily perform post-treatment of the accident without slippage or error. In the accident post-treatment system, a user terminal (2) is connected to a service organization server (3) via a network (4) for transmitting and receiving data. The user terminal (2) has support request means (21) for requesting support to the server when the user meets an accident. The server (3) includes post-treatment information storage means (32) for storing matters corresponding to the traffic accident state as post-treatment information and support means (33) for transmitting/receiving information to/from the user terminal (2) so as to grasp the accident state and selecting and transmitting post-treatment information for each user terminal (2).

Description

 Specification

Accident response system Technical field

 The present invention relates to the technical field of a system related to coping with a traffic accident. Background art

 In the past, insurance companies that have sold automobile insurance have started using service centers such as Kohlsen Yuichi as an organization that receives a call from the contractor as part of their service to the policyholder of the automobile insurance. Often run

. For such receptionist agencies, for example, call the call center at W01 1 Z 0 9 7 8 4 Panfletto, and then call the call center one person, and respond to the accident report or inquiry from the contractor. In addition to the above, the document states that the processing will be carried out promptly when there are various requests.

 In addition, “Nikkei Information Strategy One” Nikkei BP Co., Ltd., April 1998, p. 150, describes what enables call center operators to respond to inquiries while looking at the contract contents. It is done.

 Further, it is known that the position of an insured person who has contacted a call center is automatically identified, as disclosed in JP-A-2000-020.

 In the event of a traffic accident, depending on the situation of the accident, in addition to the request for ambulances and contact with the police, the parties of the accident deal with various matters such as confirmation of the identity of the other party and assurance of witnesses. I have to ^: I must. However

However, at the scene of a traffic accident, the parties are often losing their ordinary mind. Therefore, even if you call the above-mentioned service organization and the operator instructs you on various measures, verbal communication is complicated with each other. Consultation even if instructions from multiple operators are received from one operator If the person does not have writing instruments etc., the instructions must be stored. In addition, when I was talking to the other party of the accident after the phone call with the operator or dealing with injuries, it was easy to make a mistake or forget the coping situation in the confusion state at the time of the accident.

 In addition, if you forget what to do after an accident or if there is a leak, it is likely to be disadvantageous in the subsequent negotiations. For example, if the police notification is forgotten or delayed, site verification may be delayed, resulting in loss of situational evidence (tire marks, debris, etc.) and adverse treatment. It may also affect the payment of insurance if you forget to ask the other party for the accident and can not secure witnesses to prove the situation.

 In view of these problems, the present invention can assist a person who is not accustomed to accident processing to be able to easily cope with the accident in the event of a traffic accident if there is a traffic accident. The purpose is to provide an accident response system. Disclosure of the invention

 In order to solve the above problems, the following measures are adopted in the accident response system of the present invention.

 That is, in the present invention, the user's terminal of the client and the server of the service organization are connected so as to be able to transmit and receive via the network, and the user terminal requests the server for assistance in coping with a traffic accident. The server is provided with a response request means for transmitting / receiving information between the user terminal and the handling information storing means for storing as the handling information the matter to be handled according to the situation of the traffic accident. As a result, it is possible to obtain support means and power to grasp the situation of the accident of the consultant and select and transmit the handling information for each user terminal.

In this method, when a client encounters a traffic accident and wants to ask for help in dealing with it, he connects from the user terminal to the server of the service organization, Is required. Then, the server grasps the situation of the accident that the client encounters in detail by sending and receiving information in a response manner, and sends the user terminal [handling information] that conforms to the situation of the accident. The user terminal receives the handling information according to the situation, and the client can handle the accident according to the handling information. The term "traffic accident" as used here refers to various accidents such as personal injury, objective accident, interpersonal accident, etc. where the counselor becomes the perpetrator or victim, vehicle accident caused by the consultant alone, personal injury accident etc. It contains.

 Further, according to the present invention, in the accident response system, the server support means is provided with question information transmission means for transmitting question information to the user terminal in stages to grasp the situation of the accident. Do.

 In this method, the question information is sent to the user terminal in stages so as to proceed with the classification of the situation of the accident in order to grasp the situation of the accident and the details in detail.

 Further, according to the present invention, in the accident response system, the question information is configured to be able to select an answer from a plurality of options.

 In this method, when answering the question information at the user terminal, the answer is simply by selecting from the options, so the burden of operations at the user terminal is reduced.

 Further, according to the present invention, in the accident response system, the server support means is provided with a situation of the accident [Correction information transmission means for systematically transmitting the information according to the situation].

 Since this method systematically and sequentially transmits the handling information appropriate for the situation of the case divided, the user terminal that receives the handling information can immediately execute the handling information according to the order of reception, and the process is completed promptly. It is possible to deal with an accident without a problem.

 The present invention is also characterized in that, in the accident response system, the user terminal is provided with response information receiving means for receiving and displaying the response information from the server.

In this way, since the handling information is displayed on the user terminal, You can handle the accident at your own pace while confirming the indications.

 Further, according to the present invention, in the accident response system, the support means of the server is provided with a transmission mode transmission means for transmitting to the user terminal a transmission mode capable of transmitting a call even if the user terminal does not input a telephone number to the service organization. It is characterized by

 In this method, one of the measures against the accident includes calling the service organization, but since the user can operate the telephone to the service organization at the user's terminal by the transmission mode, the adviser can There is no need to remember the service agency's phone number. In addition, since the transmission information only makes it possible to make a call, if the client does not want to make a call to the service institution, it is not necessary to use the received transmission pattern.

 Further, according to the present invention, in the accident response system, the server support means transmits such that a screen obtained by arbitrarily combining the question information, the action information, and the transmission mode is displayed on the user terminal.

 In this method, the screen displayed on the user terminal is configured and displayed briefly. If the terminal is a mobile phone, PHS, etc., the amount of information that can be displayed on the screen is limited, and it is cumbersome to check a lot of information on the screen at the accident site, so question information and A clear and concise screen is constructed by combining the handling information and the transmission style arbitrarily and displaying them on one screen, or by sharing and sharing sentences.

 Further, in the present invention, in the accident response system, the user terminal is provided with an accident memo transmitting means for inputting information to be recorded and transmitting it as an accident memo to the server, and the server receives the accident memo and receives each user terminal. And an accident memo storage means for storing the information.

 In this way, if the client does not have writing instruments, etc., he / she will input an accidental memo, send it to the server, and store it on the server, which will prevent the user from forgetting what he / she wants to record. Ru.

Further, in the present invention, the server support means transmits and displays a sketch of an accident grasped by transmitting and receiving information in response to a user terminal. It is characterized by

 In this method, since a sketch is displayed on the user terminal, the client can re-acknowledge the situation of his / her accident with image information, and it becomes easy to confirm important matters related to the accident.

 In the accident handling system according to the present invention, the sketch includes the presence or absence of a signal or a sign, the color of the signal, and the like.

 In this method, it is easier to reconfirm the situation of the accident if the presence or absence of the signal or the sign, the color of the signal, etc. are also displayed as image information.

 Further, according to the present invention, in the accident handling system, the server support means transmits, to the user terminal, an image transmission instruction specifying a subject related to the accident.

 With this method, it is possible to take an image that can be used as evidence for arbitral talks and affirmation of a fault by taking an image according to an instruction from the server. If the client decides on their own judgment and shoots, even important subjects may forget to shoot, and it is possible to prevent shooting omissions by following the instructions, especially in the upset situation after an accident.

 Further, according to the present invention, the accident response system is provided with accident report acquisition means for acquiring accident report information to the insurance company based on an answer to the question information received from the user terminal.

 In this method, the server can understand the accident situation in detail from the response received from the user terminal. Therefore, by acquiring the accident report information to report to the insurance company from this response, the counselor can separate the accident separately from the insurance company. There is no need to report.

 Further, in the present invention, in the accident response system, the support request means of the user terminal automatically connects to the server to request the support by attaching the detachable consultation adapter to the mounting port of the user terminal. It is characterized by

In this method, by inserting the adapter for consultation, it is possible to automatically connect from the user terminal to the server without any other operation. In addition, for consultation The evening can be attached and detached, so it can be attached to any user terminal and used for U.

 Further, according to the present invention, in the accident response system, the server is provided with contract information transmitting means for transmitting contract information including the contract contents of the insurance contracted by the client to the user terminal.

 In this way, the counselor can confirm the contract details of the insurance contract he / she has contracted when dealing with the accident.

 Further, according to the present invention, in the accident response system, the contract information displayed on the user terminal includes a support request form that enables the execution of the support request means.

 In this method, when dealing with an accident, the consultant first displays the contents of the insurance that he / she has contracted, and after confirming the contents, selects the items on the displayed screen, and the server is notified about the handling of the accident. Support can be requested. Brief description of the drawings

FIG. 1 is a block diagram of the accident response system according to the first embodiment. · Figure 2 is an example of response information of the accident response system of the first embodiment. FIG. 3 is a flowchart of the operation of the accident response system according to the first embodiment.

FIG. 4 is a screen example of a user terminal according to the first embodiment.

FIG. 5 is a screen example of a user terminal according to the first embodiment.

FIG. 6 is a screen example of a user terminal according to the first embodiment.

FIG. 7 is a screen example of a user terminal according to the first embodiment.

FIG. 8 is a block diagram of the accident response system according to the second embodiment.

FIG. 9 is a flowchart of the operation of the accident response system according to the second embodiment.

FIG. 10 is a screen example of a user terminal according to the embodiment (2).

FIG. 11 is a block diagram of the accident response system of the embodiment (3).

Figure 12 shows the flow chart of the operation of the accident response system of the embodiment (3). The

FIG. 13 is a screen example of a user terminal according to the embodiment (3).

FIG. 14 is a screen example of the user terminal of the embodiment (3).

FIG. 15 is a screen example of a user terminal according to the embodiment (3).

FIG. 16 is a screen example of a user terminal according to the embodiment (3).

FIG. 17 is a screen example of a user terminal according to the embodiment (3).

FIG. 18 is a screen example of a user terminal according to the embodiment (3). BEST MODE FOR CARRYING OUT THE INVENTION

 The accident response system according to the embodiment (1) of the present invention will be described below based on the drawings. Fig. 1 is a block diagram of the accident response system of the embodiment (1), Fig. 2 is an example of countermeasure information of the accident response system of the embodiment (1), and Fig. 3 is an accident response system of the embodiment (1). FIG. 4 to FIG. 7 are screen examples of user terminals of the accident response system according to the embodiment (1). In the accident response system 1 of the present invention, the user terminal 2 of the client and the Sano 3 of the service provider are connected so as to be able to transmit and receive via the network 4.

 In the following description, we will explain the case where the service institution is an insurance company and the adviser is a policyholder of the insurance company. However, it may be applied when any service organization other than the insurance company, for example, a traffic accident, holds the server 3. Also, it may be applied when a person other than the policyholder of the insurance becomes a consultant.

 The user terminal 2 has, as basic functions, a communication function, a call function, an input function, an output function, a storage function, and the like. The input function is a voice recognition microphone, a speaker, etc., and the output function is a display screen by an LCD, a speaker, etc. Memory function is composed of CPU etc. This user terminal 2 is specifically a mobile phone, a PHS, a personal digital assistant (PDA), but it may be a car navigation device, a game machine, etc. as long as it can add a communication function.

The sergeant 3 has basic functions such as input / output function, recording function and communication function , Mainframes, workstations, personal computers, etc. that have computing functions, etc., and generally have the function of responding to requests from other computers. Also, the server 3 may be configured by combining a plurality of servers and terminal devices.

 The configuration of the server 3 will be described. The server 3 includes request receiving means 31 for receiving a request for support from the user terminal 2 and action information storage means 32 for storing an action to be taken according to the situation of the traffic accident as action information. Support means 33 is provided to grasp the situation of the client's accident by sending and receiving information in response to the terminal 2 in response mode, and to select and transmit the handling information for each user terminal 2 .

 In the support means 33, question information transmission means 33 1 for transmitting question information to the terminal 2 step by step in order to grasp the situation of the accident, and answer information for the question information to the user terminal 2 Response information receiving means 33 2 received from, response information transmitting means 3 3 3 for selecting the action information based on the answer information and transmitting it to the user terminal 2 Outgoing call enabling call origination to the service organization A transmission mode transmission means 3 34 for transmitting the mode 3 3 4 1 to the user terminal 2 is provided.

 Question information transmission means 3 3 1's question information is the position (injuror or victim or self-injury etc) of the consultant's accident, the scale of the accident (whether there is an injured person, the possibility of self-propelled) etc. Contains questions to figure out. And this question information is sent in stages to narrow down the accident situation specifically. The question information is configured not only to ask questions, but also to be able to select an answer from multiple options. Since the client who uses the user terminal 2 is in a state of conviction after the accident, it is extremely cumbersome to enter the answer on purpose. Therefore, by being able to select the answer, the operation can be greatly simplified and the burden on the client can be reduced.

The answer information receiving means 3 32 receives, as answer information, the answer from the user terminal 2 to the question information transmitted in stages. The response information is sent by sending question information from server 3 and receiving answer information from user terminal 2 I am exchanging. By using the response formula in this way, classification of the situation of the accident is advanced, and the server 3 can grasp the situation of the accident in detail each time a response is received.

 The countermeasure information storage means 32 stores various countermeasure information 3 2 1 according to the situation of the accident such as the position of the counselor and the scale of the accident. The contents of this handling information 3 2 1 include notes, advice, and confirmation items for the accident party. Treatment information 3 2 1 consists of a title 3 2 2 that accurately and concisely describes the content of the treatment, and a supplementary sentence 3 2 3 consisting of short sentences and words that supplement the dinner. Depending on the title 3 2 2, the supplementary sentence 3 2 3 may not be necessary. Each piece of handling information 3 2 1 is pre-associated and stored so as to conform to the situation of the accident, and it is decided in what order to be systematically transmitted based on the received answer information. Figure 2 shows an example of response information. In Fig. 2, the title of the handling information 3 2 2 is displayed, and the arrow shows the order of transmission. Title 3 2 2 includes emergency response, rescue of injured, arrangement of emergency vehicle, prevention of secondary disaster, confirmation of the other party, contact the police, securing witnesses, memo of accident situation, A insurance Contact an insurance company), a doctor's consultation, notes, advice, car repair, a traffic accident certificate, etc., but it is not limited to these. Also, the order for transmission can be changed. Also, even in the same title 3 2 2, depending on the lineage 3 2 3 may change the content of the supplement.

 Then, the coping information transmitting means 3 3 3 selects coping information 3 2 1 conforming to the situation of the accident from the coping information storage means 3 2 based on the answer information, and transmits it to the user terminal 2. This handling information is systematically transmitted according to the order to be dealt with after the accident as shown in Fig. 2. Therefore, the client can read the handling information received and act accordingly in accordance with the contents of the handling information. It is possible to handle the accident with confidence without making a mistake.

Transmission mode transmission means The transmission mode 3 3 4 1 transmitted by 3 3 4 is transmitted along with the transmission of the handling information. Countermeasure information 3 2 1 includes the content to advise the telephone company of the insurance company's service organization. In such a case, the transmission mode 3 3 4 1 is transmitted to the user terminal 2. When this transmission style 3 3 4 1 is selected when displayed on the screen of the user terminal 2, the user terminal 2 can automatically make a call to the service organization without having to use the telephone number. Are you configured to do so? hone To means the function. Of course, even if the transmission mode 3 3 4 1 is displayed on the user terminal 2, the call will not be made unless it is selected.

 Since the user terminal 2 is often in a state of confusion S, it is desirable that the content to be received should be as concise and easy to understand as possible. In particular, when using a mobile phone or PHS, there are restrictions on the screen size, and further simplification is required. Therefore, the questions sent to the user terminal 2 by the support means 3 3 'I Ao 艮 3 3 3 1 1, the handling information 3 2 1 and the transmission style 3 3 4 1 are as common and shared as possible, 1 It is devised to give the meaning of the question information 3 3 1 1 and the action information 3 2 1 to one sentence, or to be included in one screen and displayed in an easy-to-see manner.

 In addition to the above means, the accident memo storage means 34 which stores as input information to be recorded about the accident in the user terminal 2 and transmits it as the accident memo information to the server 3 and the answer information. Means of acquiring accident report information to company for accident report acquisition means 3 5 power S equipped.

The accident memo information stored in the accident memo storage means 34 is not limited to specific information but is arbitrarily input since it is the information that the client wants to record. For example, the other party's name, address, place of work, contact information, vehicle number, license number, witness's name, address, contact information, etc. By this accident memo storage means 34, even if the consultant does not have a writing instrument or the like at the time of an accident, the contents which he / she heard can be recorded and stored in the server 3. A blank item 3 4 1 containing any information is contained in the action information 3 2 1 and transmitted to the user terminal 2 for inputting this accident memo information. That is, if it is predicted that it is necessary to input accident memo information by the contents of the countermeasure information 321, blank items for accident memo information 3 41 are included in the countermeasure information 3 21. And is displayed on the user terminal 2.

 Accident report acquisition means 35 The accident report acquired in 5 is for submission (transmission) to the insurance company. When a traffic accident occurs, the insurance company receives reports from the contractor over the telephone. In the accident response system 1, the contractor serves as a consultant, and the user terminal 2 transmits the response information to the server 3, so that a report of the accident situation is transmitted to the server 3. Therefore, by acquiring the contents of the accident report required by the insurance company from the answer information received by the answer information receiving means 3 3 2 and creating the accident report information and sending it to the insurance company, the counselor obtains the insurance company It is possible to save the trouble of reporting twice.

 Next, the configuration of the user terminal 2 will be described. Support request means 21 for requesting support to the server 3 for handling when a traffic accident is encountered in the user terminal 2 and support receiving means for receiving and displaying various types of support sent from the server 3 And an answer information transmitting means for inputting an answer to the received question information and transmitting it as an answer information to the server.

 The support request means 21 is usually executed immediately after a traffic accident occurs, so it is desirable to be able to connect by reducing the burden of the operation of the client who is in a sloppy state. In the embodiment (1), since the support is requested by connecting from the user terminal 2 to the web site of the server 3 (insurance company), it is possible to enter and connect the web site URL. However, here we use a consultation adapter for connection. This consultation adapter has been distributed in advance to the insurance contractor by the insurance company, and is installed by inserting it into the installation port for connection with the external device of the user terminal 2. The URL of the web site of the server 3 is stored in this consultation template, and when it is installed, the web site is automatically designated via the network 4 without performing any other operation. Connection is made.

In addition, in the support request means 21, several forms of connection other than the above can be applied. For example, you can automatically connect to the server 3 by pressing a specific button on the terminal device itself of the user terminal 2 or by long-pressing a specific channel. It may be set as follows. Also, in order to store the URL of the web site of the server 3 in the user terminal 2, the person in charge of the insurance company uses a dedicated adapter type device to use the user terminal 2 of the contractor who has concluded the insurance contract. A form in which the URL of the web site is automatically registered, or an email in which the URL of the web site is embedded as a thank-you mail from the insurance company on the user terminal 2 of the contractor who has concluded the insurance contract. It may be sent, and the above-mentioned mail saved at the time of an accident may be called.

 In the support receiving means 22, the question information receiving means for receiving and displaying the question information 3 3 1 1 transmitted from the server 3 and the action information receiving means for receiving and displaying the action information 3 2 1 2 2 2 and transmission mode receiving means 2 2 3 for receiving and displaying transmission mode 3 3 4 1 are provided. The consultant selects an answer that suits his / her situation from among the multiple options included in the question information 3 3 1 1 displayed on the screen. Also, by looking at the response information 3 2 1 displayed on the screen, it is possible to know what to do next. Response information 3 2 1 can be displayed on the screen for a long time if the client does not operate it, so it can be displayed according to the pace of the behavior of the person in charge. Since the transmission method 3 3 4 1 is also displayed at an appropriate stage depending on the situation of the accident, when you want to consult the service agency's operator, it is possible to call easily without knowing the service agency's telephone number. it can.

 Furthermore, the user terminal 2 is also provided with accident memo transmitting means 24 for inputting information to be recorded and transmitting it as the accident memo information to the server 3. If the user terminal 2 itself has a function capable of recording voice, information to be recorded may be stored in the user terminal 2 using this recording function.

 The operation of the accident response system 1 of the embodiment (1) configured as described above will be described with reference to FIGS. 2 to 7 by taking a specific example.

First, the insurance company (non-life insurance company) can notify the contractor who has signed an insurance contract that it can use the web site that supports the accident response, and can automatically connect to this web site. One for service adapter for consultation Distribute as a ring.

 Then, when the contractor suddenly encounters a traffic accident, the contractor becomes a blind person and connects to the server 3 by the support request means 21 of the user terminal 2 (S 10 1). The client uses his mobile phone as the user terminal 2 and inserts the adapter for consultation and connects it to the Web site of server 3. The connection can be made by inserting a consultation adapter, so it does not have to be owned by the user terminal (consultant), and it can be used by any terminal device close to you.

In the server 3, when the request receiving means 31 receives the request from the user terminal 2, the support means 3 3 is executed and the question information 3 3 1 1, the handling information 3 2 1, the research form 3 3 4 1 Arbitrarily combine and transmit to the user terminal 2 (S 10 2). Then, each information and style received by the support receiving means 2 of the user terminal 2 is displayed (S 10 3). The screen received by the support reception means 22 of the user terminal 2 is illustrated in FIG. Although FIG. 4 shows the screen that the user terminal 2 received at the beginning after the request, the menu screen may be displayed as the web page of the web site in front of this screen. In this example, question information transmission means 3/3, response information transmission means 3 3 3, transmission style transmission character 3 3 4 are executed simultaneously, and question information 3 3 1 1 and action information 3 2 1 and transmission Form 3 3 4 1 is configured to be displayed on one screen. First, the action information 3 2 1 1 of “Emergency accident response” in Blue 1 32 3 1 1 has been sent, and the title 3 2 2 is displayed as “Emergency accident response”. And, question information 3 3 1 1 is configured to answer from 5 options of (1) to (5), but of these, “Emergency notification! A non-life insurance T e 1” in (1) Handling information 3 2 Supplementary text 3 2 1 is shared (shared). In other words, the screen in Figure 4 advises calling A insurance as a matter to be dealt with, including a question to determine whether the adviser is the perpetrator or victim of the accident. Also, in Fig. 4, since the item of “Te 1” is a transmission mode 3 3 4 1, selecting this transmission mode 3 3 1 makes it possible to call a service provider of A non-life insurance without entering a phone number. It can also be used immediately. Then, while looking at the screen, the adviser selects an answer that matches his / her situation or desire, and sends it to the server 3 by the answer information sending means 23 (S 10 4). For example, in the case of an accident in which the client is a caro-affeller, the question information 3 3 1 1 (2) on the screen in Fig. 4 is selected as the answer. When this response information is received by the response information receiving means 3 3 2 of the server 3, next, from among the response information 3 2 1 stored in the response information storage means 3 2, the “rescue of the injured” is The coping information 3 2 1 2 is selected and transmitted to the user terminal 2. The information on this “rescue of the injured” 3 2 1 2 is set in advance to be selected when the answer to the question 3 3 1 1 in FIG. 4 is (2). The information on “rescue of the injured” 3 2 1 2 shows the title 3 2 2 and the supplementary sentence 3 2 3 as well as the question information 3 3 1 1 on the same screen as shown in Figure 5 It is configured as follows. Then, if an injured person selects and answers option (1) in question information 3 3 1 1 in FIG. 5 and the response information is sent to server 3 by means of response information transmission means 2 3, as shown in FIG. Response information 3 2 1 According to the arrows in the group, next, response information 3 2 1 3 of “Architecture of an express vehicle” in the response information 3 2 1 is selected and transmitted to the user terminal 2.

On the other hand, when the answer in (2) is selected that there is no injury in the question in Blue Report 3 3 1 1 in Fig. 5 ^, the action information as shown in Figure 6 "Secondary disaster prevention in 2 1 Next, the user terminal 2 is transmitted. In this figure 6, the night time 3 2 2, the supplementary sentence 3 2 3, the transmission style 3 3 4 1 and the question information 3 3 1 1 are displayed on one screen. If the transmission method 3 3 4 1 is selected, you can request a service organization to arrange a tow truck if the vehicle can not travel on its own. Then, if you selected (1) Can drive, or (3) Next in question information 3 3 1 1, as shown in Fig. 7, the action information 3 2 1 in “Correspondence information of confirmation” 3 2 1 5 is sent to user terminal 2 next. It is advised to confirm the address etc. of the other party of the accident as supplementary text 3 2 3 in the action information 3 2 1 5 of this “confirmation of the other party”, and these are blank items for the input of these as accident memo information. 3 4 1 is also included. This blank item 3 4 1 with the information you want to record Then, enter the address etc. of the other party, and (1) If you select Next, accident memo information will be sent to server 3 by accident memo transmission means 24 (S 105) and accident memo storage means of server 3 It is stored in 34 (S106). Transmission of accident memo information is also performed an arbitrary number of times depending on the transmitted countermeasure information 32 1. Further, (1) By selecting “Next”, the next countermeasure information 32 21 is transmitted from the server 3 to the user terminal 2 according to the arrow of the countermeasure information 32 1 group shown in FIG.

 This handling information 321 is continued until the user terminal 2 disconnects from the server 3. The number (n) of transmissions of these response information 32 1, question information 33 1 1, and transmission mode 3341 changes depending on the response information. In addition, when the partner wants to display the response information 32 displayed once, he can return to any screen by selecting the “Back” item on each screen. Then, the server 3 sequentially creates accident report information based on the answer information acquired from the user terminal 2. The contents of the accident note may be included in the accident report. This accident report information is sent to the insurance company after support for the user terminal 2 is finished, and treated as a report of the accident.

 In addition, when the user terminal 2 has a position information detection function, the detected position information is transmitted to the server 3, and it may be used as a position information detection function, for example, even when used for post-processing such as arranging a wrecker. The following can be applied singly or in combination: GPS (GPS) (Global Positioning System) and systems using PHS or mobile phone base stations. Also, when the user terminal 2 has an imaging function (digital camera, video camera etc.) or can transmit the imaged information, the situation of the accident site is taken and transmitted to the server 3 and the accident It may be used as the evidence of or accident report information.

Next, an accident response system according to the embodiment (2) of the present invention will be described. 8 is a block diagram of the accident response system of the embodiment (2), FIG. 9 is a flow chart of the operation of the accident response system of the embodiment (2), and FIG. 10 is a user terminal of the embodiment (2). It is a screen example. In this embodiment (2) The accident response system is an application of the embodiment (1). Therefore, the same reference numerals are given to the same explanation and the detail will be omitted.

 In addition to the configuration of the embodiment (1), the user terminal 2 of the embodiment (2) can transmit the contract information 3 6 1 including the contract contents of the insurance contracted by the consultant 3 6 1 1 A contract information request unit 25 that requests the server 3 and a contract information reception unit 26 that receives and displays contract information 3 6 1 from the server 3 are provided. On the other hand, the server 3 is provided with contract information transmitting means 36 for receiving the request from the user terminal 2 and transmitting the contract information 3 6 1 to the user terminal 2.

 Contract information transmission means of server 3 Contract information 3 6 1 transmitted by contract information 3 6 1 has the same contract contents as car insurance securities 3 6 1 1 as insurance product name, car name, security number, registration number of vehicle , Insurance period, compensation conditions, compensation amount, insurance premium etc. are included. Therefore, this contract information 3 6 1 is called a mini-security. In addition, the contract information 3 61 displayed on the user terminal 2 includes a support request form 36 2 that enables the support request means 21 1 to be executed. The support request form 3 62 has the URL of the web site or web page of the server 3 of the embodiment (1) embedded therein, and the support request form 3 62 is selected on the screen. Automatically connect to the web site etc.

 This contract information transmitting means 36 is independent of each means of the server 3 in the embodiment (1), and is used when the client wants to confirm the contents of the securities. When only the confirmation of the contents of the securities is desired, the user terminal 2 displays the contract information 3 6 1 by the contract information receiving means 26 and the operation is completed. Then, the contract information 3 61 can be stored in the user terminal 2.

The operation of the embodiment (2) will be described with reference to FIG. First, the contractor who has made an insurance contract with the insurance company connects to the server 3 by the contract information request means 25 of the user terminal 2, and requests transmission of the contract information 3 61 (S201). When making a request, it is necessary to authenticate the contractor with a pre-assigned ID number or password. And the contract of server 3 as required The contract information transmitting means 36 transmits the contract information 3 6 1 to the corresponding user terminal 2 (S 2 0 2). This transmission is done by e-mail. The user terminal 2 receives and displays the contract information 3 6 1 as shown in FIG. 10 by the contract information receiving means 26, and after the content is confirmed, it is stored in the user terminal 2.

 This contract information 3 6 1 includes the contents of the contract 3 6 1 1 as well as the call form 3 3 4 1 of the embodiment (1) without making a telephone call to the service institution without entering a telephone number. The possible transmission styles 3 6 1 2 are also included. Furthermore, this contract information 3 6 1 also includes a transmission method 3 6 1 3 that allows a call to be made without entering a telephone number to the agent of the insurance company in charge of the client (contractor). It is done. These transmission styles 3 6 1 2 3 6 1 3 3 can be used when the client (contractor) checks the securities and immediately wants to call a service organization or agency.

 Then, when the contractor suddenly encounters a traffic accident, it calls the e-mail of the contract information 3 6 1 shown in FIG. 10 stored in the user terminal 2 and confirms the contract contents 3 6 1 1 , Select the support request form 3 6 2 displayed on the screen. Then, the support request means 21 of the temporary terminal 2 is executed and the server 3 is requested to support the handling of the accident (S 2 0 4), and thereafter the operation of the embodiment (1) (S 10 2) ~ S 1 0 7 are executed.

 In addition to using the E-mail of the contract information 3 6 1 stored as shown in the above operation, the contract information request means 2 5 at the user terminal 2 when an accident is encountered. The operation of the embodiment (1) may be executed continuously without storing the received contract information 3 6 1.

In addition, server 3 may be configured of a plurality of servers, and contract information transmitting means 36 and each means of the embodiment (1) may be provided on different servers. In this embodiment (2) The contractor can deal with the accident after confirming the contents of his insurance contract. The other actions and effects are the same as in the embodiment '(1). Next, an embodiment (3) of the present invention will be described. Fig. 1 1 is a block diagram of the accident response system of the embodiment (3), Fig. 1 2 is a flow chart of the operation of the accident response system of the embodiment (3), Fig. 1 3 to 18 are embodiments of the embodiment It is an example of a screen of the user terminal of a state (3).

 In addition to the configuration of the embodiment (1), the accident response system 1 of the embodiment (3) is a sketch of the accident grasped by transmitting / receiving information to / from the supporting means 33 of the server '3 in response. It is characterized in that a sketch transmission means 33 5 for displaying 3 2 5 on the user terminal 2 is provided. Based on the answer information to the question information 3 3 1 1, the sketch drawing transmission means 3 35 narrows down and identifies the situation of the accident of the client, and transmits the drawing 3 2 5 conforming to the situation of the accident to the user terminal 2. It is displayed. The sketch drawing transmitting means 3 35 stores the sketches 3 25 of a large number of accident patterns in advance, from which the matching sketch 3 2 3 is selected and transmitted to the user terminal 2. The layout drawing is configured to include the shape of roads and intersections, the presence or absence of signals, the color of signals, the presence or absence of signs such as stops, the positional relationship between cars, people, etc., and the direction of travel. Since this sketch 35 25 is displayed on the user terminal 2 as image information, even when the situation is severe after an accident, the client of the user terminal 2 can easily understand the dog's dog condition. And the sketch 3 25 finally confirmed and decided by the client is stored in the accident memo storage means 3 4 of the server 3 as one of the accident memo information. In the sketch 3 2 5, information on the components (presence or absence of a signal, presence or absence of a stop sign, etc.) for determining the proportion of negligence that would normally be overlooked by an untrained amateur is also briefly incorporated into the diagram. Because it is possible to record at the end of the day, it is possible to proceed with favorable talks etc. later.

Further, in the embodiment (3), the support means 33 of the server 3 is also provided with an image transmission instruction means 3 36 for transmitting to the user terminal 2 an image transmission instruction for proposing the subject related to the accident. It is done. Since this means assumes that the user terminal 2 can transmit an image, if the terminal can not transmit an image, it is saved. Transmission of the image of the user terminal 2 is the user terminal 2 Even when shooting itself, it may be shot using another device and sent to the server 3 via the user terminal 2. Also, the transmitted image may be a still image or a moving image. Then, the image transmitted from the user terminal 2 is stored in the accident memo storage means 34 of the server 3 as one of the accident memo information. Also, these images can also be used as evidence necessary for identification of negligence rates later and for open talks.

 The subject instructed by this image transmission instruction means 3 3 6 is an image from the traveling direction of the car during a car accident, a picture from the direction of the other car, a damaged part of the car, a damage to the other car These include, but are not limited to, parts, other damaged parts, road photos, weather, etc. When the message of the instruction to transmit the image of the subject is sent from the server 3 to the user terminal 2, the client sequentially photographs and sends it to the server 3 according to the instruction. It should be noted that this image transmission instruction can be easily understood by the client using user terminal 2 in combination with the above-mentioned sketch drawing 325. Furthermore, if the arrow etc. showing the shooting direction and the subject are displayed on the sketch, the convenience will be improved. Ru.

 In the accident memo storage means 34, the received accident memo information is managed for each case, and is stored in association with the adviser (consultant's e-mail address) and the date and time of the accident. The acceptance number is attached to the accident memo information for one case at a time. By inputting the acceptance number at the user terminal 2, the accident memo information stored earlier is recalled, viewed, corrected, added, etc. You can also A new reception number is attached to the accident memo information that has been corrected and added, and is stored in accident memo storage means 34. And the accident memo information memorized is acquired by the accident report acquisition means 35 together with the answer information and used for reporting to the insurance company.

In addition to the configuration of the embodiment (1), the user terminal 2 is provided with a sketch reception means 24 in the support reception means 22 corresponding to the configuration of the server 3 and the sketch received 3 2 5 is displayed. In addition, an image transmitting means 27 is provided, and an image of a subject instructed by the user or a subject taken by the client considering it as necessary is transmitted to the server 3. As mentioned above, the user terminal Depending on the type of 2, the image transmission means 27 may not be provided.

 The operation of the accident response system 1 of the embodiment (3) configured as described above will be described with reference to FIGS. 12 to 18. The same reference numerals are given to the same operations as FIG. 3 of the embodiment (1) and the details will be omitted.

 When an accident occurs in the insurance contractor, the contractor connects to the server 3 by means of the support request means 21 of the user terminal 2 (S 10 1). In the server 3, when the request receiving means 31 receives the request from the user terminal 2, the support means 33 sends a menu screen 3 3 0 as shown in FIG. 13 to the user terminal 2 (S 3 0 1)促 す Promote the selection of the support needed by the client of the use terminal 2. In the embodiment (1), the blank item 3 4 1 for prompting the input of the accident memo information is merely included in the handling information 3 2 1 and transmitted. In this embodiment, the accident memo information In order to enhance the input of, the item 3 3 0 3 of the accident memo is further provided on the menu screen 3 3 0 so that the client can actively input the accident memo information. In addition, when the item of the corresponding manual 3 3 0 2 on the menu screen 3 3 0 2 is selected, as shown in the embodiment (1), systematic action is taken while response information is sent and received regarding action after the accident. The item is displayed. In addition, if you select the emergency contact point 3 3 0 1 on the menu screen 3 3 0 1, you can arrange an ambulance, call the police, arrange the Let's force, make a call to A insurance, etc. It is configured to be displayed. Here, the case where item 3 3 0 3 of the accident note is selected will be described.

When the item 3 3 0 3 of the accident memo is selected and transmitted to the server 3 on the menu screen 3 3 0 displayed on the user terminal 2 (S 3 0 2), the support means 3 3 of the server 3 is executed. The question information 3 3 1 1, the action information 3 2 1, and the blank item 3 4 1 are arbitrarily combined and transmitted to the user terminal 2 (S 3 0 3). Then, each piece of information received by the support reception means 22 of the user terminal 2 is displayed (S 3 0 4). The screen received by the support reception means 22 of the user terminal 2 is illustrated in FIG. Since prompting for an accident note is also one action information 3 2 1, in Figure 14, “accident note” is displayed as the title 3 2 2 It is displayed and displayed as the supplementary sentence 3 2 3 "Basic information". In addition, the reception number 3 2 4 attached to the accident memo information of this case is also displayed. Then, as question information 3 3 1 1, the date and time of the accident is asked and its input is prompted. In addition, blank items 3 4 1 are also provided for the input of accident memo information, and it is prompted to input the address of the accident site and the target objects and so on ^ 3. In other words, Figure 14 is a screen that advises the consultant to record the accident date and time etc. as basic information.

Next, as shown in Fig.15, the action information in which “accident note” is set to the title 32 2 2 and “accident status” is set to the auxiliary sentence 3 2 1 1 power is transmitted, and here the accident status Questions to identify step by step 艮 3 3 1 1 is included. In this question information 3 3 1 1, first, it is asked what the accident is and what kind of accident, and it is configured to be able to select the appropriate one from a plurality of options. Options include "car-to-car accident" and "pedestrian accident". Here, “car-to-car accident” is selected and transmitted to the server 3 (S 3 0 5). Then, in the action information 3 2 1 (not shown) to be sent next, the question information 3 3 1 1 following in FIG. Whether the question information 3 3 1 1 Force S included sent. Choices include "Go straight cars", "Go straight and turn right", "Attack to the front car", etc. Here, "Go straight cars" is selected and transmitted. Next, as shown in Fig.16, a question asking questions about the situation of further accident 'I 胄 3 3 1 1 is sent,' red and blue accident ',' yellow and red accident ', There is “one on the left side (the same width)” etc. Here, “red and blue accidents” are selected and transmitted. In this way, according to the response information obtained by executing the support means 3 3 multiple times, the accident of the collaborator is a car-to-car accident, and it is a straight-ahead car and further that it is a red and blue accident. Is grasped by the server 3. As a result, the sketch 3 25 corresponding to the accident pattern is selected by the sketch transmission means 3 35 and transmitted to the dummy terminal 2 (S 3 0 6). In the user terminal 2, the transmitted sketches 3 2 5 are displayed as shown in FIG. 1 7 so that the blind person can recognize the situation of his / her accident by the image information. Of course, sketch 3 2 5 is the accident situation If it is different from the situation, you can also select the item “Re-select situation chart” and change it to the correct sketch. You can also enter a context description for the supplement in the blank field 341.

 Then, if the user terminal 2 confirms the sketch drawing 3 2 5 (S 3 0 7), and ends the process as it is, by selecting the item 3 4 5 of “Save and Exit” and sending it to the server 3, The displayed sketch 3 2 5 is taken into account in the accident memo storage means 3 4 (S 3 0 8). You can also switch to the screen for entering other accident memo information as required. For example, Figure 18 shows a screen prompting you to enter partner information as accident memo information. When the request for support S from the client ends, the server 3 creates accident report information based on the response information acquired from the user terminal 2, the accident memo information, and the sketch (S 10 7 ).

 Although not shown in the flowchart of FIG. 12, an operation of receiving an image of a subject related to an accident from the user terminal 2, storing this image in the accident memo storage means 34, and using it for accident report information May be added.

 As described above, in the embodiment (3), the user terminal 2 and the server 3 transmit / receive response 'I Ao KOKI in response mode, and select the sketch 3 25 which conforms to the situation of the accident of the client, Since the system is configured to send to the user terminal 2, the client can easily understand the whole situation of the accident, and can prevent the omission of the elements necessary for the subsequent talks negotiations and the recognition of the fault rate. , It is possible to provide effective support to the client. Industrial applicability

As described above in detail, in the accident response system of the present invention, the situation of the accident of the client is grasped in detail by transmitting and receiving information in response to the response between the user terminal and server. Corrective action adapted to the situation of the accident which differs for each counselor 'I 青 Send g to the user terminal. As a result, the client can handle the accident in an orderly manner according to his or her own pace, according to the received handling information. In addition, by following the handling information, it is possible to eliminate the omission and forgetting of the handling which would be disadvantageous for the subsequent negotiations and the payment of insurance, and to ensure the handling of the accident.

 Also, by displaying a sketch that conforms to the situation of the client's accident on the user terminal and confirming it with the image information, it is possible to prevent the confirmation of important matters related to the accident and to effectively identify talks and error rates. It can be used.

Claims

The scope of the claims

1. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 A support means for grasping the situation of the client's accident by transmitting and receiving information in response to the user terminal, and selecting and transmitting the handling information for each user terminal;

 Incident response system equipped with

 2. The client's user terminal and the server of the service organization are connected so as to be able to transmit and receive via the network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 Questionnaire information is transmitted to the user terminal in stages to grasp the situation of the accident, and the situation of the accident of the client is grasped by transmitting and receiving information in response to the user terminal, and Supporting means for selecting and sending response information;

 Incident response system equipped with

3. The client's user terminal and the service organization's server Connected so that you can send and receive,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By transmitting question information configured to be able to select an answer from multiple options in stages to the user terminal to grasp the situation of the accident, and by transmitting and receiving information in response to the user terminal An accident response system comprising: support means for grasping the situation of a client's accident and selecting and transmitting the handling information for each user terminal.

 4. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 Support means for grasping the situation of the client's accident by sending and receiving 'I' blue report in response to the user terminal, and selecting and sending the handling information for each user terminal;

 Is equipped with

 An accident response system characterized in that the support means of the server comprises countermeasure information transmission means for systematically transmitting the countermeasure information according to the situation of the accident.

5. The client's user terminal and the server of the service organization are connected to be able to send and receive via the network, The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By transmitting question information configured to be able to select an answer from multiple options in stages to the user terminal to grasp the situation of the accident, and by transmitting and receiving information in response to the user terminal A support means for grasping the situation of the accident of the client and selecting and transmitting the handling information for each user terminal;

 An accident response system characterized in that the support means of the server comprises countermeasure information transmission means for systematically transmitting the countermeasure information according to the situation of the accident.

 6. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 Support request means for requesting the server to provide support for coping in the event of a traffic accident;

 Receiving means for receiving action information from the server and displaying the information;

 In the server,

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 A support means for grasping the situation of the client's accident by transmitting and receiving information in response to the user terminal, and selecting and transmitting the handling information for each user terminal;

 Incident response system equipped with

7. The client's user terminal and the server of the service organization are connected via a network Connected so that you can send and receive,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Receiving means for receiving action information from the server and displaying the information;

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By transmitting question information configured to be able to select an answer from multiple options in stages to the user terminal to grasp the situation of the accident, and by transmitting and receiving information in response to the user terminal A support means for grasping the situation of the accident of the client, and selecting and transmitting the handling information for each user terminal;

 An accident response system characterized in that the support means of the server comprises countermeasure information transmission means for systematically transmitting the countermeasure information according to the situation of the accident.

 8. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 A support means for grasping the situation of the client's accident by transmitting and receiving information in response to the user terminal, and selecting and transmitting the handling information for each user terminal;

Equipped with The accident response system is characterized in that the support means includes transmission mode transmission means for transmitting to the user terminal a transmission mode in which a user can make a call even if there is no input of a telephone number from the user terminal.

 9. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server;

 Is equipped with

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By transmitting question information configured to be able to select an answer from multiple options in stages to the user terminal to grasp the situation of the accident, and by transmitting and receiving information in response to the user terminal A support means for grasping the situation of the accident of the client, and selecting and transmitting the handling information for each user terminal;

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 What is claimed is: 1. An accident response system comprising: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of transmitting a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 0. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

Action information receiving means for receiving and displaying action information from the server; Is equipped with

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages to A support means for grasping the situation of a client's accident by transmitting and receiving information in a response manner with the terminal and selecting and transmitting the handling information for each user terminal;

 Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 (2) A system for handling an accident comprising: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of making a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 1. The client's user terminal and the server of the service organization are connected so as to be able to transmit and receive via the network,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Accident memo sending means that inputs information to be recorded and sends it to the server as an accident note,

 Is equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

By sending and receiving information in a response manner with the user terminal, the situation of the accident of the client is grasped, and the handling information is selected and transmitted for each user terminal. Supporting means,

 Incident response system equipped with

 1 2. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Is equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

 In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages. A support means for grasping the situation of a client's accident by transmitting and receiving information in a response manner with the terminal and selecting and transmitting the handling information for each user terminal;

 Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 What is claimed is: 1. An accident response system comprising: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of transmitting a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 3. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

The user terminal A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By transmitting and displaying on the user terminal a sketch of an accident grasped by transmitting and receiving information in response to the user terminal, the situation of the accident of the client is grasped, and the handling information for each user terminal Support method to select and send

 Incident response system equipped with

 1 4. The client terminal of the client and the server of the service organization are connected so as to be able to send and receive via a network connection,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Is equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages to The situation of the accident of the client is grasped by transmitting and displaying the sketch of the accident grasped by sending and receiving information in a response type with the terminal on the user terminal, and the handling information for each user terminal. Supporting means to select and send; Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 What is claimed is: 1. An accident response system comprising: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of transmitting a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 5. The client's user terminal and the service provider's server are connected via the network so that they can send and receive,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for entering information to be recorded and sending it to the Sano as an accident note;

 Is equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

 In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options, and the display on which the action information and the transmission style are arbitrarily combined is sent to the user terminal in stages. By sending a sketch of the accident including the presence or absence of a signal or sign grasped by sending and receiving information in a response type with the terminal, and the color of the signal, etc. to the user terminal and displaying it, A support means for grasping the situation, selecting the handling information for each user terminal and sending it;

 Is equipped with

The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident; What is claimed is: 1. An accident response system comprising: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of making a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 6. The client's user terminal and the service provider's server are connected to be able to send and receive via a network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 By sending and receiving information in a response manner with the user terminal, the situation of the accident of the client is grasped, the handling information is selected and transmitted for each user terminal, and the image transmission specifying the subject related to the accident Supporting means for transmitting an instruction of at least one user terminal to the user terminal;

 Incident response system equipped with

 1 7. The client's user terminal and the service provider's server are connected via the network so that they can send and receive,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Is equipped with

 The server

Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information. In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages to The situation of the accident of the client is transmitted by transmitting to the user terminal and displaying the sketch of the accident including the presence or absence of the signal or sign grasped by sending and receiving information in a response type with the terminal, and the color of the signal. A support means for grasping, selecting and transmitting the handling information for each user terminal, and transmitting to the user terminal an image transmission instruction specifying a subject related to an accident;

 Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 The accident response system is characterized in that it comprises: transmission mode transmission means for transmitting to the user terminal a transmission mode capable of making a call even if there is no input of a telephone number from the user terminal to the service organization.

 1 8. The client's user terminal and the service provider's server are connected via a network so that they can send and receive,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 Questionnaire information is transmitted to the user terminal in stages to grasp the situation of the accident, and the situation of the accident of the client is grasped by transmitting and receiving information in response to the user terminal, and Supporting means for selecting and sending response information;

 Accident report acquisition means for acquiring accident report information to an insurance company based on an answer to the question information received from the user terminal;

Incident response system equipped with

1 9. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means for requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server;

 Accident memo sending means that inputs information to be recorded and sends it to the server as an accident note,

 Is equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

 The question is configured to allow you to select an answer from multiple options. The screen of a display screen that combines the action information and the transmission style arbitrarily with the user's question information Transmitting to the user terminal a sketch of the accident including the presence or absence of the signal or sign grasped by transmitting and receiving information in a response type by transmitting to the terminal and with the user terminal, and displaying it to the user terminal A support means for grasping the situation of the accident of the client, selecting and receiving the handling information for each user terminal, and transmitting an instruction for image transmission specifying the subject related to the accident to the user terminal;

 Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 A transmission mode transmission means for transmitting to the user terminal a transmission mode capable of receiving a call even if there is no input of a telephone number from the user terminal to the service organization;

 Accident report acquisition means for acquiring accident report information to an insurance company based on an answer to the question information received from the user terminal;

Incident response system equipped with

2 0. The client's user terminal and the service provider's server are connected to be able to send and receive via the network,

 The user terminal

 A support request means for automatically connecting to the server by attaching the removable consultation adapter to the mounting opening of the user terminal, and requesting the server to provide support for coping with a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

 The screen of the question information, which is configured to be able to select an answer from multiple options, and the display on which the action information and the transmission mode are arbitrarily combined, is sent to the user terminal in stages to grasp the accident situation. The situation of the accident of the client is transmitted by transmitting to the user terminal and displaying the sketch of the accident including the presence or absence of the signal or sign grasped by sending and receiving information in a response type with the terminal, and the color of the signal. A support means for grasping, selecting and transmitting the handling information for each user terminal, and transmitting to the user terminal an image transmission instruction specifying a subject related to an accident;

 Is equipped with

 The server support means t has a coping information transmission stage for systematically transmitting coping information according to the situation of the accident;

 A transmission mode transmission means for transmitting to the user terminal a transmission mode capable of transmitting a call even if there is no input of a telephone number from the user terminal to the service organization;

Accident report acquisition means for acquiring accident report information to an insurance company based on an answer to the question information received from the user terminal; Incident response system equipped with

 2 1. The client's user terminal and the server of the service organization are connected so as to be able to transmit and receive via the network,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

 A support means for grasping the situation of the client's accident by transmitting and receiving information in response to the user terminal, and selecting and transmitting the handling information for each user terminal;

 Contract information transmitting means for transmitting contract information including the contract contents of insurance contracted by the client to the user terminal;

 Incident response system equipped with

2 2. The client's user terminal and the server of the service organization are connected so as to be able to send and receive via the network,

 The user terminal

 A support request means for automatically connecting to the server by attaching the removable consultation adapter to the mounting opening of the user terminal, and requesting the server to provide support in case of a traffic accident;

 Action information receiving means for receiving and displaying action information from the server; accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Equipped with

 The server

Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information. In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages to The situation of the accident of the client is transmitted by transmitting to the user terminal and displaying the sketch of the accident including the presence or absence of the signal or sign grasped by sending and receiving information in a response type with the terminal, and the color of the signal. A support means for grasping, selecting and transmitting the handling information for each user terminal, and transmitting to the user terminal an image transmission instruction specifying a subject related to an accident;

 Is equipped with

 The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident;

 A transmission mode transmission means for transmitting to the user terminal a transmission mode capable of making a call even if the user terminal does not input a telephone number to the service institution;

 Accident report acquisition means for acquiring accident report information to an insurance company based on an answer to the question information received from the user terminal;

 Contract information transmitting means for transmitting contract information including the contract contents of insurance contracted by the client to the user terminal;

 Incident response system equipped with

 2 3. The client's user terminal and the service provider's server are connected via the network so that they can send and receive,

 The user terminal

 A support request means is provided to request the server for support when dealing with a traffic accident,

 The server

 A countermeasure information storage unit that stores, as countermeasure information, a matter to be dealt with according to a traffic accident situation;

A support means for grasping the situation of the client's accident by transmitting and receiving information in response to the user terminal, and selecting and transmitting the handling information for each user terminal; Contract information transmitting means for transmitting to the user terminal contract information including a support request form enabling execution of the support request means, and the contract contents of the insurance contracted by the adviser;

 Incident response system equipped with

 2 4. The client's user terminal and the service provider's server are connected via the network so that they can send and receive,

 The user terminal

 A support request means for automatically connecting to the server by attaching the removable consultation adapter to the mounting opening of the user terminal, and requesting the server to provide support in case of a traffic accident;

 Action information receiving means for receiving and displaying action information from the server, accident note sending means for inputting information to be recorded and sending it as an accident note to the server;

 Equipped with

 The server

 Accident memo storage means for receiving accident memos and storing them for each user terminal; and coping information storage means for storing matters to be dealt with according to the situation of a traffic accident as coping information.

 In order to grasp the situation of the accident, the screen of the question information that is configured to be able to select an answer from multiple options and the display that arbitrarily combines the action information and the transmission mode is sent to the user terminal in stages to The situation of the accident of the client is transmitted by transmitting to the user terminal and displaying the sketch of the accident including the presence or absence of the signal or sign grasped by sending and receiving information in a response type with the terminal, and the color of the signal. A support means for grasping, selecting and transmitting the handling information for each user terminal, and transmitting to the user terminal an image transmission instruction specifying a subject related to an accident;

 Is equipped with

The server support means includes action information transmission means for systematically transmitting action information according to the situation of the accident; A transmission mode transmission means for transmitting to the user terminal a transmission mode that allows the user terminal to make a call without having to input a telephone number from the user terminal to the service organization;

 Accident report acquisition means for acquiring accident report information to an insurance company based on an answer to the question information received from the user terminal;

 A contract request transmission unit that transmits contract information including the support request format that enables the execution of the support request unit, and the contract content of the insurance contract that the contractor makes a contract;

 An emergency response system that can be provided.