JP2006106973A - Action guide system and method of providing action guide - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an action guide system which repeats the checking of circumstances in a hierarchical manner, grasps detailed information and can then give a suitable action guide. <P>SOLUTION: The action guide system includes an external server 40 which transmits disaster occurrence information, a portable terminal 10, and an action guide server 20. The action guide server 20 extracts question information from a database, and transmits the question information to the portable terminal 10. The portable terminal 10 transmits reply information to the question information. The action guide server 20 accesses the database, reads action guide information corresponding to the disaster occurrence circumstances, transmits the read action guide information to the portable terminal 10. The portable terminal 10 displays the action guide on a monitor. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention is an emergency action guide at the time of disaster (confirmation of the situation of injury / damage, etc., and instructions for evacuation route guidance / injured person rescue, etc.), other work that requires other action guides and action manuals. Action guides using mobile phones, PCs, mobile terminals (PDAs), etc. that can be used for (sales support, computer system failure response, etc.), provide a hierarchical action understanding of disaster situations, and provide optimal action guides The present invention relates to a system and method.

  As a prior art, a system for performing evacuation guidance in a limited facility disaster is described in Patent Document 1 shown below. In the conventional system, resident information remaining in the facility (physically handicapped persons, elderly people, etc.) and disaster status (obtained by sensors placed in various places in the facility) are managed, and appropriate evacuation using a mobile phone etc. Route guidance is performed.

JP 2003-151057 A

  However, the purpose of this conventional evacuation guidance system is only to guide the evacuation route, and it is possible to give an appropriate instruction according to the various situations of the resident (for example, injured and difficult to move). Can not. In addition, usage is limited to well-equipped facilities and residents whose information is managed.

  Conventionally, a method of referring to an action guide (paper, card, or homepage) was generally used, but the amount that can be described was limited and it took time to browse. Moreover, the content of the action guide is short-circuited and non-hierarchical, and it was difficult to receive an appropriate action guide according to various situations. Furthermore, there is a problem that the administrator cannot always grasp the user's situation.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an action guide system and method capable of giving an appropriate action guide after repeatedly confirming the situation in a hierarchical manner and grasping detailed information.

  Moreover, it is comprised only with a portable terminal, a center server, and management PC, does not require special apparatuses, such as a sensor, and is not restrict | limited to a place and a use. Therefore, it can be applied not only to disasters but also to various uses.

  In order to solve the above problems, the present invention employs means for solving the problems having the following characteristics.

  The invention described in claim 1 is an action guide server including an external server that transmits disaster occurrence information, a portable terminal that includes a mail / browser function and is carried by a user, and an action guide server. Receives disaster occurrence information from the external server, extracts situation confirmation question information from a database, transmits the question information to the mobile terminal, and the mobile terminal that has received the question information responds to the question information The behavior guide server receiving the response information accesses the database, reads the behavior guide information corresponding to the disaster occurrence state, and transmits the read behavior guide information to the portable terminal. The mobile terminal that has received the behavior guide information displays the behavior guide on a monitor.

  The invention described in claim 2 includes a management server that displays the event and the individual situation input to the behavior guide server, and total information.

  According to a third aspect of the present invention, the behavior guide server aggregates the latest status, displays the aggregate status by access from the management server, and the management server provides an action instruction based on the aggregate status. It is characterized by outputting information, checking the situation, and leading to an optimal action guide.

  According to a fourth aspect of the present invention, in the behavior guide system including an external server that transmits disaster occurrence information, a portable terminal that includes a mail / browser function and is carried by a user, and the behavior guide server, the behavior guide server Receives the disaster occurrence information from the external server, extracts the situation confirmation question information from the database, sends the question information to the mobile terminal by e-mail, and receives the question information mail, the mobile terminal receives the question information The behavior guide server receiving the response information email accesses the database, reads the behavior guide information corresponding to the disaster occurrence situation, and reads the read behavior guide information to the mobile phone. The mobile terminal that has sent an e-mail to the terminal and received the action guide information displays the action guide on the monitor. And wherein the Rukoto.

  The invention described in claim 5 has a step of receiving a disaster occurrence notification from an external server that notifies of the occurrence of a disaster, extracting question information for status confirmation from a database, and the question information has a mail / browser function Corresponding to the step of transmitting to the mobile terminal, the step of receiving the question information and transmitting the answer information to the question information to the behavior guide server, the step of receiving the answer information and accessing the database, and the disaster occurrence situation Reading the behavior guide information, transmitting the read behavior guide information to the portable terminal, and receiving the behavior guide information, the portable terminal displaying the behavior guide on a monitor. It is characterized by.

  The invention described in claim 6 is a step of counting the latest status on the behavior guide server and displaying the count status by access from a management server, and the event input to the behavior guide server and It has the step which displays an individual condition and total information on a management server, It is characterized by the above-mentioned.

  The invention described in claim 7 is characterized in that the management server includes a step of outputting action instruction information based on the total status and a step of confirming the situation and leading to an optimum behavior guide. .

  The invention described in claim 8 has a step of receiving a disaster occurrence notification from an external server that notifies the occurrence of a disaster, extracting question information for status confirmation from a database, and the question information has a mail / browser function A step of sending an e-mail to the mobile terminal; a step of receiving the question information and sending an e-mail of answer information to the question information to the behavior guide server; a step of receiving the answer information and accessing the database; and the disaster occurrence situation Reading the behavior guide information corresponding to the step, sending the read behavior guide information to the portable terminal by e-mail, and receiving the behavior guide information, the portable terminal displaying the behavior guide on a monitor It is characterized by having.

  Based on the flow of event detection (trigger) step, situation confirmation (disaster level confirmation) step, action (action) step, grasp the situation details hierarchically and receive an appropriate action guide according to the event / situation. it can. Action (behavior) sometimes triggers (event detection), and more complicated and hierarchical action guide distribution is possible. Situations and actions are always collected and managed on the server side, and the administrator can give further instructions to users in specific situations.

  As a user's merit, it is possible to promptly receive an appropriate action guide according to various situations. As a merit for the administrator, it is possible to always manage the detailed situation of the user, and to give further action instructions to the user in a specific situation. In addition, it is possible to control the behavior of a large number of people by creating an appropriate behavior guide.

  Hereinafter, an embodiment of the present invention will be described with reference to FIG. The behavior guide system of the present invention includes a mobile terminal 10, a behavior guide server 20, a management PC 30, an external server 40, and a communication network 100 such as the Internet that interconnects them.

  The mobile terminal 10 is an information processing terminal such as a mobile phone, a PC, or a PDA that can browse a home page. The behavior guide server 20 is provided with a function of inputting an event / situation and browsing the behavior guide via a homepage.

  The behavior guide server 20 is a management server installed in the system center and has the following functions 1 to 6.

1. 1. User information (name, mobile phone number, etc.) management function 2. Trigger (event detection) input function 3. Event occurrence email transmission function Status reception function 5. Action guide transmission function Aggregation function

  The management PC 30 has a function of displaying the event / individual situation input in the action guide and total information. It also has a function of giving action instructions to users in specific situations.

  The external server 40 is a server that provides a trigger (event detection) for executing the hierarchical behavior guide.

  Next, the operation of the present embodiment will be described. FIG. 2 is a basic flow of the behavior guide system.

  First, when an event occurs, an event occurrence notification (trigger) is transmitted from the external server 40 to the behavior guide server 20 (step A1). The behavior guide server 20 that has received the event occurrence notification (trigger) activates the situation confirmation system and transmits a situation confirmation mail to the mobile terminal 10 (step A2). Steps A1 to A6 are executed hierarchically.

  An HTML link to the behavior guide server is attached to the status confirmation email, and the status confirmation page of the behavior guide HTML server is displayed from the link (step A3, step A4). When a status reply is input on the status confirmation page (step A5), an action guide corresponding to the status (level) is displayed (step A6). At this time, depending on the situation (level), the next situation confirmation page is displayed. After confirming the situation hierarchically, by repeating the step of answering, it will lead to the optimal action guide.

  The user performs an action (action) in accordance with the content displayed in the action guide (step A7). The action (action) becomes an event occurrence (trigger), and a new situation confirmation system may be activated.

  Next, FIG. 3 is a flow of aggregation / confirmation of the behavior guide system. When the status confirmation system is activated, the latest status is always counted (step B1), and the count status can be confirmed from the management PC 30 (step B2, step B3). In addition, it is possible to start from the status confirmation system by judging from the total status and issuing further action instructions (triggers) to the users in the specific status (step B4).

  Hereinafter, another embodiment of the present invention will be described with reference to FIG. FIG. 4 shows an embodiment in which electronic mail is used for information transmission between the mobile terminal 10 and the behavior guide server 20. The configuration is the same as in FIG. Also, the management mechanism is the same as in FIG.

  First, when an event occurs, an event occurrence notification (trigger) is transmitted from the external server 40 to the behavior guide server 20 (step C1). The behavior guide server 20 that has received the event occurrence notification (trigger) activates the situation confirmation system and transmits a situation confirmation mail to the mobile terminal 10 (step C2). Steps C2 to C5 are executed hierarchically.

  This embodiment is different from the above-described embodiment in that information transmission is performed by electronic mail from step C2 to step C5. Others are the same.

  The mobile terminal 10 creates a situation reply mail according to the situation confirmation mail and returns it to the behavior guide server 20 (step C3). The behavior guide server 20 that has received the situation reply mail extracts the situation (level) from the situation reply mail, determines the situation, and transmits an action guide according to the situation by e-mail (step C5). The next situation confirmation mail is transmitted according to the situation (level), and the situation confirmation → answer is repeated hierarchically, and the guidance to the optimum action guide is the same as the above embodiment.

  As described above, with the occurrence of a disaster (event) as a trigger, it is possible to act along the flow of the behavior guide according to the disaster level (situation), and that behavior becomes event detection again. This makes it possible to grasp the details of the situation and receive an appropriate action guide corresponding to the event / situation.

  Further, each of the above-described embodiments is merely an example of a preferred embodiment of the present invention, and the present invention can be implemented with various modifications without departing from the gist thereof.

It is the figure which showed one Embodiment of the action guide system of this invention. It is the flowchart which showed one Embodiment of operation | movement of the action guide system of this invention. It is the flowchart which showed other embodiment of operation | movement of the action guide system of this invention. It is the figure shown about other embodiment of the action guide system of this invention.

Explanation of symbols

10 mobile terminal 20 action guide server 30 management PC
40 External server 100 network

Claims (8)

In an action guide system including an external server that transmits disaster occurrence information, a mobile terminal carried by a user, including a mail / browser function, and an action guide server
The behavior guide server
Receiving the disaster occurrence information from the external server, extracting the question information of the situation confirmation from the database, and transmitting the question information to the mobile terminal;
The mobile terminal that has received the question information transmits response information to the question information,
The behavior guide server that has received the response information accesses the database, reads the behavior guide information corresponding to the disaster occurrence situation, transmits the read behavior guide information to the mobile terminal,
The behavior guide system, wherein the portable terminal that has received the behavior guide information displays the behavior guide on a monitor.   The behavior guide system according to claim 1, further comprising a management server that displays the events and individual situations input to the behavior guide server, and total information. The behavior guide server aggregates the latest status, displays the status of aggregation by access from the management server,
The behavior management system according to claim 2, wherein the management server outputs behavior instruction information based on the total status, performs status confirmation, and leads to an optimum behavior guide. In an action guide system including an external server that transmits disaster occurrence information, a mobile terminal carried by a user, including a mail / browser function, and an action guide server
The behavior guide server
Receiving the disaster occurrence information from the external server, extracting the question information of the situation confirmation from the database, sending the question information to the mobile terminal by e-mail,
The mobile terminal that has received the question information email sends response information to the question information by email
The behavior guide server that has received the response information email accesses the database, reads the behavior guide information corresponding to the disaster occurrence situation, sends the read behavior guide information to the mobile terminal by email,
The behavior guide system, wherein the portable terminal that has received the behavior guide information displays the behavior guide on a monitor. Receiving a disaster occurrence notification from an external server notifying of the occurrence of a disaster, and extracting status confirmation question information from the database;
Transmitting the question information to a mobile terminal having a mail / browser function;
Receiving the question information and transmitting answer information to the question information to the behavior guide server;
Receiving the response information and accessing the database;
Reading action guide information corresponding to the disaster occurrence situation;
Transmitting the read action guide information to the mobile terminal;
The mobile terminal receiving the action guide information has a step of displaying the action guide on a monitor. Summing up the latest status in the behavior guide server and displaying the status of the count by accessing from the management server;
6. The behavior guide providing method according to claim 5, further comprising a step of causing the management server to display the event and the individual situation input to the behavior guide server and the total information.   The behavior guide providing method according to claim 6, further comprising: a step of outputting behavior instruction information based on the total status at the management server; and a step of confirming the status and leading to an optimal behavior guide. Receiving a disaster occurrence notification from an external server notifying of the occurrence of a disaster, and extracting status confirmation question information from the database;
Sending the question information to a mobile terminal having a mail / browser function;
Receiving the question information and sending response information to the question information to the behavior guide server by email;
Receiving the response information and accessing the database;
Reading action guide information corresponding to the disaster occurrence situation;
Sending the read action guide information to the mobile terminal by email;
The mobile terminal receiving the action guide information has a step of displaying the action guide on a monitor.

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