WO1995034040A1 - Automatic order handling system - Google Patents

Automatic order handling system Download PDF

Info

Publication number
WO1995034040A1
WO1995034040A1 PCT/GR1995/000009 GR9500009W WO9534040A1 WO 1995034040 A1 WO1995034040 A1 WO 1995034040A1 GR 9500009 W GR9500009 W GR 9500009W WO 9534040 A1 WO9534040 A1 WO 9534040A1
Authority
WO
WIPO (PCT)
Prior art keywords
order
terminal
take away
handling system
order handling
Prior art date
Application number
PCT/GR1995/000009
Other languages
French (fr)
Inventor
Dimitrios Stamelakos
Original Assignee
Datec Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to GR94100268 priority Critical
Priority to GR940100268 priority
Application filed by Datec Ltd. filed Critical Datec Ltd.
Publication of WO1995034040A1 publication Critical patent/WO1995034040A1/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G06Q10/087Inventory or stock management, e.g. order filling, procurement, balancing against orders
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F7/00Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07GREGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00Cash registers

Abstract

This invention refers to an automatic order handling system which will be used for the upgrading of the traditional way of client servicing in the restaurants. The automatic order handling system consists of: A. wireless order handling terminals. These terminals are used for order entry as well as to convey messages, sent from the central system; B. central order handling system which receives all orders and distributes the informations to the below peripheral units of the system (C, E and F); C. small size order printers (3) which print the orders received (classified per increasing number); D. dedicated order acknowledgement keyboards (4) placed at the proper positions (on the service counter) near the cash registers. These keyboards can be incorporated and form part of the order printers; E. overhead screens (2) (service counter screens) which show in detail the pending orders classified per table; F. overhead screens (6) fixed at the proper spots in the kitchen area which show in detail pending orders (classified per ordered item); G. dedicated keyboards (7) placed at the proper spots in the space existing between kitchen and service counter desk (order preparation area); H. dedicated take away terminals (8) which are properly placed in the shop with the purpose to serve the 'take away' ordering customers. The automatic order handling system according to above-mentioned is characterized by the fact that the communication of the central system to the terminals is performed by wireless means (radiofrequency or infrared) and it carries bidirectional informations.

Description

AUTOMAΉC ORDER HANDLING SYSTEM

This invention refers to an Automatic order handling system which will be used for the upgrading of the traditional way of client servicing in the Restaurants.

The automatic order handling system consists of: 5 A. Wireless order handling terminals. These terminals are used for order entry as well as to convey messages, sent from the Central system, v These terminals can be of two different kinds: a. They can be in the form of Wireless Order Handling Tables (WOHT) (fig.7) or 10 b. They can be in the form of Wireless Take Away Terminals which again can be constructed either in the shape appearing in fig.9.

B. Central order handling system(y)which receives all orders and distri¬ butes the informations to the below peripheral units of the system (C, E

15 and F).

C. Small size order printers (figs: 1, 3, 4, 5) which print the orders received (classified per increasing number).

20 D. Dedicated order acknowledgement keyboards @(figs: 3,4 and 5) placed at the proper positions (on the service counter) near the cash registers. These keyboards can be incorporated and form part of the order printers.

E. Overhead screens 2) (service counter screens figs: 1,3,4) which show in 25 detail the pending orders classified per table.

F. Overhead screens (ό) fixed at the proper spots in the kitchen area (figs: 1 and 6) which show in detail pending orders (classified per ordered item).

30

G. Dedicated keyboards(V) (figs: 1 and 6) placed at the proper spots in the space existing between kitchen and service counter desk (order preparation area).

35 H. Dedicated Take away terminalsUJVfigs: 1 and 10) which are properly placed in the shop with the purpose to serve the "take away" ordering customers. These customers upon placing their order from these terminals they will get a printed receipt (with their order description and a queue number on it) and they will be prompted to wait at the shop

40 space (22) where they will be informed by appropriate monitors for their " order ready" message and they will pick their order from the service counter desk.

More specificaly the automatic order handling system consists of :

1) WIRELESS ORDER HANDLING TABLES (WOHT)

These terminals are placed on each table of the shop or incorporated into it (figs:7 and 8) forming a wireless order handling table. Order handling terminal is in the form of a plane metal plate covered with an acrylic cover, containing the pictures of the offered foods as well as the keyboard and display.

The wireless order handling terminal (WOHT) will be offered in various fini¬ shes to match the surounding decoration of the shop. The WOHT's surface is divided into two identical sectors (ordering sides A and

B, figs: 7 and 8)

Each sector consists of the following subsectors:

a. Food Menu subsector divided into rectangular segments, each one demonstrating an ordering item picture, together with an ordering code number and its name (@for the WOHT in fig 7 and (B) for the "take away" terminal fig.9) and an LED lamp illuminated when the particular item is selected by the customer. b. Drink menu subsector offered by the shop to ether with the drink corresponding ordering codes, their names, ( (To) for the (WOHT) in fig.7 and (ϊo) for the "take away" terminal in fig.9) and corresponding LED'S illuminated when the particular item is selected by the customer. c. Operating subsector with keyboard LCD display, speaker, (H) for the WOHT in fig.7 ,(@ and © for the "take away" terminal in fig.9). Order placement is performed by means of the corresponding keys and the display while voice synthesized messages are played-back through the speaker, facilitating the use of the terminal and attracting the customer's attention when orders are ready to be picked-up.

By using this terminal the following operations can be performed: i. Customer's communication language with the system can be sele¬ cted by pressing the key with the flag that corresponds to the desired language (13) (fig.7), (19) for the "take away" terminal

(fig.9). Possible choices are ENGLISH/FRENCH/GERMANY and ITALIAN, but any language's messages can be programmed in the system for both vocal and written (visual) informations presentation (Default language is set by the manufacturer).

ii. Selection of the items to be ordered with editing possibilities through the incorporated menu selection subsector. For this purpose there are Food Menu subsector and Drink Menu Subsector. iii. Order confirmation and dispatch to the central order handling system.

iv. Vocal and visual customer's acknowledgement of order ready, messages accompanied by informations as, order cost/order pick¬ up point e.t.c. v. Possibility of "keeping the customer busy" function by allowing him-her to play a game or view latest news in brief while waiting for the order preparation.

2) WIRELESS TAKE AWAY TERMINALS

These terminals (figs: 9 and 10) are placed in the proper spots in the shop area (&) in (fig. l) and are dedicated to handle orders for packaged foods.

These terminals can be in two forms: a. In the form of a Wireless order handling table (fig.9) placed on a hinged stand and having a printing mechanism incorporated to it. Its operation (apart from the printing mechanism) is quite similar to that of the WOHT and is fully described in previous chapter. The printing mechanism is used to print ordered items/queue number and present the ticket to the user. The terminal is wirelessly controlled by the central order handling system. b. In the form of a cylindrical container containing a Multimedia terminal with a touch-screen (27) in (fig.10) and a printing mechanism incorpo¬ rated to it. The customer's order and items together with a queue number are printed on the terminal's printer (26) (fig.10) and automatically presented to the customer. The whole terminal is wireless controlled by the central order handling system terminal can be fixed in a mechanism (contained into the container) which will allow the customer (by operating on appropriate buttons ^ ) in fig.10) to adjust the height of it to better suit the operation. This height adjustment could also be performed by appropriate sensors fixed in the surface of the container. These sensors could sense one's height and accordingly adjust the terminal's position. Appropriate software contained in the terminal would allow all prediscribed choices to be performed from this terminal. A set of speakers incorporated to the cylirdrical container would convey usefull vocal messages for the operation. Written instructions for system's use can appear in available space ( 4) (in fig.10). Both terminals present a ticket to the customer indicating a queue number. The customer can then wait at the specially arranged area of the shop ( (22) (in fig.1) and wait for his queue number to appear in the information screens placed in this area. Queue number information can also be conveyed to the waiting customers by appropriately placed speakers in this area.

3) CENTRAL ORDER HANDLING SYSTEM.

This system 5 consists of a dedicated computer with a wireless communi¬ cation system incorporated for communication with the terminals. This system collects all orders coming from the WOHT's and relay appropriate informations to the various overhead screens (counter or kitchen areas) and order printing devices organizing the whole order preparing system, handled by the shop's personell.

4) ORDER PRINTERS. These printers \2 are placed on the counter desk and print orders as they are coming by the WOHT's or the take away terminals. Each printed order presents informations on order placement time, order source/items ordered e.t.c. These printers are also printing usefull system operation paramenters like: order preparation times/order pick up times/WOHT's problems e.t.c

5) DEDICATED ORDER ACKNOWLEDGEMENT KEYBOARDS.

Figure imgf000006_0001
spots on the service counter desk near the cash registers and are used to input, order ready messages to the appropriate WOHT's while at the same time informing the system, that the particular orders have been executed and should be erased from the system's screens, causing new orders from the system's queue memory, to appear to the screens or the printers for execution . These keyboards could be incorporated to the order printer units. 6) DEDICATED KITCHEN KEYBOARDS.

These keyboards^) (figs: 1 and 6) are placed at the proper spots in the space existing between kitchen and counter desk (order preparation area). These keyboards are used by the personnel responsible to relay items prepared by the kitchen staff, to the personnel operating at the counter desk preparing and despatching the customer's orders. By means of these keybords it is made possible to keep the system informed at any time for the: i. Items ordered and not yet arrived to the order preparation area thus delaying the preparation of the particular order. ii. Items to be prepared in quantities from the kitchen in order to serve increased demands from the customers.

7) COUNTER OVERHEAD SCREENS.

These screens^)are hanging over the counter desk presenting at any time the orders pending to be serviced. By means of these screens it is made possible to the personell operating in the counter desk to: i. Have a clear picture of the orders-pending to be serviced arranged in a per table or a per time placed queued manner. ii. Have a clear picture of the delayed orders alarming them to check for the reasons of the delays. iii. Monitor simultaneously up to 6 orders (on each screen) pending to be serviced.This means that at the same time 6 orders can be prepared and forwarded.

8) KITCHEN OVERHEAD SCREENS

These screens 6j are hanging over the appropriate spots in the kitchen area presenting at any time the demand for various items to be prepared in totalized form. By means of these screens it is made possible to the kitchen personell to: i. Have a clear picture of the demand of particular items to be prepared in a per item totalized form. ii. Have a picture of a continuous flow of items to be prepared entering a queue and appearing in synchronization with the orders execution process thus ensuring an optimum level of cooperation of the kitchen personell with the order collection system.

Claims

C L A I M S
1. The automatic order handling system consists of the following units appearing in fig. l : The wireless order handling terminals WOHT ( The central order handling system (5Λ Small size order printers {2), Dedicated order aclαiowledgement keyboards @ (placed on the service counter or incorporated into the order printer modules). Overhead screens , placed over the service counter area. Overhead screens (^placed in the kitchen area. Dedicated keyboards (7) placed at the in between service counter and kitchen area and the wireless take away (^ terminals placed in the proper shop spaces for use by customers ordering packaged food.
This system is characterized by the fact that it automatically handles orders entered either from the wireless order handling tables or from the wireless "take away" terminals.
The wireless order handling table's surface is made of transparent acrylic sheet beneath which there: a. Exist a food menu in the form of a laminated sheet containing the pictures of the offered foods ( ),((o) for the "take away" terminal) in fig.9 and screen picture (27) for the "take away" terminal in (fig.10) their ordering codes and their names in the form of small rectangular segments each illuminated by an LED, illuminated when the correspon- ding item is selected (blinking items in the case of screen picture). b. On the same laminated sheet there exists a drinks menu area O) , ό) for the "take away" terminal in (fig.9) and screen picture (27) for the "take away" terminal in (fig.10). Each drink is also described by its ordering code its name and an LED illuminated when the drink is selected (blinking items in the case of screen). c. A keyboard (Yn or order placement (soft keys) on touch screen (27) for the "take away terminal (in fig.10) d. An alphanumeric LCD display (u) which used in conjuction with the keyboars allows for order view, order acknowledge information, order ready informations, order total cost and other messages conveying use- full information to the user (appropriate pictures on the screen (27)in the case of the "take away" terminal in (fig.10). e. A watertight speaker unit U4) ( (2θ) for the "take away" terminal) and (23 in the case of the "take away1*^ terminal in (fig.10) convey vocal messages formed by the terminal's voice synthesis unit, facilitating the customer's communication with the system.
The sound's volume is automatically adjustable according to surround noise.
f. Language communication selection keys 13J ( U9 for the "take away" terminal) (in fig.9) for selecting one of four available communication ( languages. Apart of the existing numeric keys, there also exist several keys with the following functions:
g. "N" key: Allows the customer to watch the latest news in brief out of a 4 choices selection menu. The relayed informations are read on the LCD display as short messages advanced (scrolled by use of the 4- and t keys. h. "G" key: Game key, this key allows the customer to play a game at his/ her idling (order preparation waiting time) giving a chance to win an item defined by the shop (possibly a drink). i. "C" key: Cancel key for use by the customer to cancel part or all of his order. j. "SP" key : for muting voice messages k. 'V" key: for item selection confirmation.
1. I 1 key: for order dispatch m. "V" key: is the view key for viewing order contents. n. t and i keys: by which text scrolling operations are performed o. "H" key: is the Help key, by which the customer calls for help from the shop's personnel.
All above funtions performed by keys described in paragraphs f, g, h, i, j, k, 1, m, n, o, above in the case of "take away " terminal in (fig.10) are performed by "soft keys" through the touch screen.
Power supplied to the terminals is by means of a 12 Volts battery (except in the case of "take away" terminals (figs: 9 and 10) where mains power is required. The automatic order handling system according to claim 1 is characterized by the fact that the communication of the central system to the terminals is performed by wireless means (Radiofrequency or Infra Red).
The automatic order handling system according to claims 1 and 2 is characterized by the fact that the wiress order handling table is powered by autonomus power source (rechargeable battery in the case of WOHT'S).
4. The automatic order handling system according to claims 1 , 2 and 3 is characterized by the fact that in between the menu items appearing on their surface there exist space for products advertisment (some rectangles are devoted to this purpose). Same function can be performed on the screen of the "take away" terminal appearing (fig.10), during its idling time.
5. The automatic order handling system according to claims 1, 2, 3 and
4 is characterized by the fact that the terminal presents vocal/ multili- ngual communication messages to the customer.
6. The automatic order handling system according to claims 1 , 2, 3, 4 and
5 is characterized by the fact that it allows the customer to view latest news from the table.
7. The automatic order handling system according to claims 1, 2, 3, 4 ,
5 and 6 is characterized by the fact that it allows the customer to win a gift (possibly a drink ) by playing a game on the table. 8. The automatic order handling system according to claims 1, 2, 3, 4, 5,
6 and 7 is characterized by the fact that it incorporates a menu in the table's surface for items selection (or in the screen in the case of "take away" terminal in fig.10). 9. The automatic order handling system according to claims 1, 2, 3, 4, 5, 6, 7 and 8 is characterized by the fact that the (WOHT) contains 2 identical sections for 2 persons simultaneous order handling capability.
10. The automatic order handling system according to claims 1 , 2, 3, 4, 5, 6, 7, 8 and 9 is characterized by the fact that the" take away" terminal can be realized as a multimedia terminal with incorporated (order/queue number central order handling) printing mechanism (26) in (fig.10) communicating wirelessly with the central order handling system and presenting the possibility to adjust its operating position (height) either manually by operating on the appropriate buttons (28 (in fig.10) or automatically. Moreover it allows for vocal messages, conveyed to the customer through its incorporated speakers (23) (fig.10).
PCT/GR1995/000009 1994-06-03 1995-06-02 Automatic order handling system WO1995034040A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GR94100268 1994-06-03
GR940100268 1994-06-03

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Cited By (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2314647A (en) * 1996-06-27 1998-01-07 Brendan Mulreany System for ordering goods and services
WO1998038601A1 (en) * 1997-02-28 1998-09-03 Eng Heng Ng Customer service apparatus
WO2000065514A2 (en) * 1999-04-27 2000-11-02 I3E Holdings, Llc Remote ordering system
EP1050836A1 (en) * 1999-05-06 2000-11-08 Furtado Maia, Ant nio Manuel Electronic menu
WO2003034295A2 (en) * 2001-10-15 2003-04-24 Kepler Method and system for ordering products
SG99294A1 (en) * 1999-11-19 2003-10-27 Apex Pal Internat Pte Ltd Interactive menu system for restaurants
WO2004066052A2 (en) * 2003-01-17 2004-08-05 Oez Buelent Device for transmitting the orders and wishes of customers in a restaurant
FR2855899A1 (en) * 2003-06-06 2004-12-10 Laurent Tucherer Advertising panel for restaurants coffee table, has processor controlling display of text of instructions given to customer, on flat panel display and transmission of data to radio transmitter when customer orders for products
FR2878640A1 (en) * 2004-11-30 2006-06-02 Laurent Tucherer Advertising poster for e.g. night club, has processor activated by pressure, by customer, on conducting contact zones under advertising image, where processor controls data transmission to transmitter, when customer orders for products
US7801736B1 (en) 2000-10-13 2010-09-21 Wms Gaming, Inc. System, method, and article of manufacture for locating and communicating with a patron at a hospitality facility
US8595050B2 (en) 2011-12-27 2013-11-26 Grubhub, Inc. Utility for determining competitive restaurants
US8880420B2 (en) 2011-12-27 2014-11-04 Grubhub, Inc. Utility for creating heatmaps for the study of competitive advantage in the restaurant marketplace
US9009067B1 (en) 2012-04-30 2015-04-14 Grubhub Holdings Inc. System, method and apparatus for managing made-to-order food tickets for a restaurant service
US9076281B2 (en) 2003-03-28 2015-07-07 Oneida Indian Nation Cashless gaming system and method with monitoring
US9710779B1 (en) 2011-12-27 2017-07-18 Grubhub Holdings, Inc. System, method and apparatus for receiving bids from diners for expedited food delivery
US9754331B1 (en) 2014-01-30 2017-09-05 Grubhub Holdings Inc. System and method for managing group orders
US9824410B1 (en) 2013-04-29 2017-11-21 Grubhub Holdings Inc. System, method and apparatus for assessing the accuracy of estimated food delivery time

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3215035A1 (en) * 1982-04-22 1983-11-03 Privates Inst Fuer Physikalisc Method for transmitting orders in gastronomic businesses
US4547851A (en) * 1983-03-14 1985-10-15 Kurland Lawrence G Integrated interactive restaurant communication method for food and entertainment processing
US5128862A (en) * 1989-06-28 1992-07-07 Management Information Support, Inc. Customer operable system for a retail store or fast-food restaurant having plural ordering stations
US5235509A (en) * 1989-06-28 1993-08-10 Management Information Support, Inc. Customer self-ordering system using information displayed on a screen

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3215035A1 (en) * 1982-04-22 1983-11-03 Privates Inst Fuer Physikalisc Method for transmitting orders in gastronomic businesses
US4547851A (en) * 1983-03-14 1985-10-15 Kurland Lawrence G Integrated interactive restaurant communication method for food and entertainment processing
US4553222A (en) * 1983-03-14 1985-11-12 Kurland Lawrence G Integrated interactive restaurant communication system for food and entertainment processing
US5128862A (en) * 1989-06-28 1992-07-07 Management Information Support, Inc. Customer operable system for a retail store or fast-food restaurant having plural ordering stations
US5235509A (en) * 1989-06-28 1993-08-10 Management Information Support, Inc. Customer self-ordering system using information displayed on a screen

Cited By (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2314647A (en) * 1996-06-27 1998-01-07 Brendan Mulreany System for ordering goods and services
WO1998038601A1 (en) * 1997-02-28 1998-09-03 Eng Heng Ng Customer service apparatus
WO2000065514A2 (en) * 1999-04-27 2000-11-02 I3E Holdings, Llc Remote ordering system
WO2000065514A3 (en) * 1999-04-27 2001-06-14 I3E Holdings Llc Remote ordering system
EP1050836A1 (en) * 1999-05-06 2000-11-08 Furtado Maia, Ant nio Manuel Electronic menu
SG99294A1 (en) * 1999-11-19 2003-10-27 Apex Pal Internat Pte Ltd Interactive menu system for restaurants
US7801736B1 (en) 2000-10-13 2010-09-21 Wms Gaming, Inc. System, method, and article of manufacture for locating and communicating with a patron at a hospitality facility
WO2003034295A2 (en) * 2001-10-15 2003-04-24 Kepler Method and system for ordering products
WO2003034295A3 (en) * 2001-10-15 2003-12-18 Kepler Method and system for ordering products
WO2004066052A2 (en) * 2003-01-17 2004-08-05 Oez Buelent Device for transmitting the orders and wishes of customers in a restaurant
WO2004066052A3 (en) * 2003-01-17 2004-11-04 Buelent Oez Device for transmitting the orders and wishes of customers in a restaurant
US9076281B2 (en) 2003-03-28 2015-07-07 Oneida Indian Nation Cashless gaming system and method with monitoring
FR2855899A1 (en) * 2003-06-06 2004-12-10 Laurent Tucherer Advertising panel for restaurants coffee table, has processor controlling display of text of instructions given to customer, on flat panel display and transmission of data to radio transmitter when customer orders for products
FR2878640A1 (en) * 2004-11-30 2006-06-02 Laurent Tucherer Advertising poster for e.g. night club, has processor activated by pressure, by customer, on conducting contact zones under advertising image, where processor controls data transmission to transmitter, when customer orders for products
US8595050B2 (en) 2011-12-27 2013-11-26 Grubhub, Inc. Utility for determining competitive restaurants
US8880420B2 (en) 2011-12-27 2014-11-04 Grubhub, Inc. Utility for creating heatmaps for the study of competitive advantage in the restaurant marketplace
US9710779B1 (en) 2011-12-27 2017-07-18 Grubhub Holdings, Inc. System, method and apparatus for receiving bids from diners for expedited food delivery
US9009067B1 (en) 2012-04-30 2015-04-14 Grubhub Holdings Inc. System, method and apparatus for managing made-to-order food tickets for a restaurant service
US10204354B2 (en) 2012-04-30 2019-02-12 Grubhub Holdings Inc. System, method and apparatus for managing made-to-order food tickets for a restaurant service
US9824410B1 (en) 2013-04-29 2017-11-21 Grubhub Holdings Inc. System, method and apparatus for assessing the accuracy of estimated food delivery time
US9754331B1 (en) 2014-01-30 2017-09-05 Grubhub Holdings Inc. System and method for managing group orders

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