US20140249970A1 - Electronic receipt system, electronic receipt management server, and program therefor - Google Patents

Electronic receipt system, electronic receipt management server, and program therefor Download PDF

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Publication number
US20140249970A1
US20140249970A1 US14/194,542 US201414194542A US2014249970A1 US 20140249970 A1 US20140249970 A1 US 20140249970A1 US 201414194542 A US201414194542 A US 201414194542A US 2014249970 A1 US2014249970 A1 US 2014249970A1
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US
United States
Prior art keywords
electronic receipt
information
code
sales
store
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US14/194,542
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English (en)
Inventor
Akiko Susaki
Shinya TAKAKURA
Hiroaki Imai
Kunihiro Yamada
Masayoshi Nakatani
Takamitsu MUKUNASHI
Tsuyoshi Gotanda
Keiko AKAMINE
Yuko Takahashi
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Toshiba Tec Corp
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Toshiba Tec Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Toshiba Tec Corp filed Critical Toshiba Tec Corp
Assigned to TOSHIBA TEC KABUSHIKI KAISHA reassignment TOSHIBA TEC KABUSHIKI KAISHA ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: AKAMINE, KEIKO, GOTANDA, TSUYOSHI, IMAI, HIROAKI, MUKUNASHI, TAKAMITSU, NAKATANI, MASAYOSHI, SUSAKI, AKIKO, TAKAHASHI, YUKO, YAMADA, KUNIHIRO, TAKAKURA, SHINYA
Publication of US20140249970A1 publication Critical patent/US20140249970A1/en
Priority to US15/596,619 priority Critical patent/US20170249605A1/en
Priority to US16/773,771 priority patent/US11397927B2/en
Priority to US17/868,256 priority patent/US20220351158A1/en
Abandoned legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/12—Accounting
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G06Q20/047—Payment circuits using payment protocols involving electronic receipts
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/202—Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G5/00—Receipt-giving machines

Definitions

  • Embodiments described herein relate generally to an electronic receipt system, an electronic receipt management server, and a program therefor.
  • an electronic receipt system by which a non-printed receipt is electronically transmitted from a merchant store transmitting device to a mobile device of a consumer who has just completed a shopping transaction at the store (i.e., at the time of payment). Even in the case where the consumers purchase products by internet shopping, the electronic receipt may be issued to the consumer.
  • product sales promotion and advertisement can be performed by electronically attaching coupons associated with purchased products to the electronic receipt.
  • the electronic receipt systems are still introduced on a per company basis and by companies which are the sellers of goods or services. Therefore, the users of the electronic receipts may only enjoy the benefits of the electronic receipt system at stores of a company which has introduced the electronic receipt system.
  • the electronic receipts issued by internet shopping companies are also introduced on a per company basis. Thus, it is desirable to promote a wider introduction of the electronic receipt system.
  • FIG. 1 is a configuration diagram showing a configuration of an electronic receipt system according to an embodiment.
  • FIG. 2 is a transition diagram showing transition examples of screens for setting and registration of a consumer.
  • FIG. 3 is a block diagram showing a configuration of a mobile terminal.
  • FIG. 4 is a block diagram showing a configuration of a POS terminal.
  • FIG. 5 is a block diagram showing a configuration of an electronic receipt server.
  • FIG. 6 is a block diagram showing a configuration of an electronic receipt management server.
  • FIG. 7 is a functional block diagram relating to an electronic receipt process performed in the POS terminal.
  • FIG. 8 is a flowchart showing a flow of the electronic receipt process.
  • FIG. 9 is a flowchart showing a flow of an information transmission process in the electronic receipt server.
  • FIG. 10 is a functional block diagram relating to an electronic receipt management process and a product information transmission process performed in the electronic receipt management server.
  • FIG. 11 is a flowchart showing flows of the electronic receipt management process and the product information transmission process.
  • FIG. 12 is a functional block diagram relating to an electronic receipt receiving process and an electronic receipt browsing process performed in the mobile terminal.
  • FIG. 13 is a flowchart showing flows of the electronic receipt receiving process and the electronic receipt browsing process.
  • FIG. 14 is a front view showing a display example in the mobile terminal.
  • FIG. 15 is a front view showing a display example in the mobile terminal.
  • FIG. 16 is a front view showing a display example of an internet shopping in the mobile terminal.
  • FIG. 17 is a flowchart showing flows of the electronic receipt receiving process and the electronic receipt browsing process.
  • FIG. 18 is a flowchart showing a flow of a statistical information generation process performed in the mobile terminal.
  • Embodiments provide an electronic receipt system, an electronic receipt management server and a program therefor, capable of promoting the further acceptance of electronic receipts in internet shopping.
  • an electronic receipt system includes an electronic receipt collection management unit, an electronic receipt transmission unit, and an electronic receipt display unit.
  • the electronic receipt collective management unit manages electronic receipt information which is obtained by digitizing sales information of a members' in-store shopping in association with a first code for identifying a customer, and manages sales information, which is associated with the second code, of a members' on-line shopping at a virtual store on a network as the electronic receipt information by associating the second code with the first code.
  • the electronic receipt transmission unit transmits the electronic receipt information associated with the first code to an information processing apparatus associated with the first code.
  • the electronic receipt display unit displays the electronic receipt information transmitted to the information processing apparatus by the electronic receipt transmission unit.
  • FIG. 1 is a configuration diagram showing an entire configuration of an electronic receipt system according to the embodiment.
  • a Point of Sales (POS) terminal 2 which is a product sales data processing apparatus executing a product sales data process (only a single terminal is shown in FIG. 1 , but a plurality of terminals may be used), and a router 3 are provided in a store 1 .
  • the POS terminal 2 and the router 3 are connected by a Local Area Network (LAN) 4 in the store.
  • the router 3 is a device connecting the LAN 4 in the store with a network 5 which is the internet or a Virtual Private Network (VPN).
  • VPN Virtual Private Network
  • a store server which controls operation of the POS terminal 2 may be provided in the store 1 .
  • Electronic receipt servers 6 are connected to the network 5 .
  • a plurality of electronic receipt servers 6 are provided, one for each of the companies that are sellers of products or services and operate convenience stores, supermarkets, food retailers, drug stores, apparel retailers, appliance stores, department stores, household goods stores, places to eat or chain stores (hereinafter referred to as stores), and each electronic receipt server 6 functions as a receipt management server for a company which stores and manages electronic receipt information according to a company code indicating the company that operates a store.
  • the electronic receipt server 6 may be a headquarters server of a POS system having functions such as a sales management, a sales analysis, and an inventory management of each company that operates the store.
  • a plurality of online shopping servers 10 for electronic receipt are provided, one for each of the companies that are sellers of products or services and operate on-line shops that provide an internet shopping service, and function as receipt management servers for a company that stores and manages the electronic receipt information according to a company code indicating the company that operates an on-line shop.
  • a mobile terminal 8 is connected to the network 5 through a base station 7 which performs wireless communication according to the Wi-Fi standard or the like.
  • the mobile terminal 8 is an information processing apparatus which has a web browser installed, for example, a smart phone, a mobile phone, a Personal Digital Assistant (PDA), a tablet computer, or the like.
  • PDA Personal Digital Assistant
  • a tablet computer or the like.
  • an information processing apparatus such as a personal computer including a notebook computer may be used.
  • the electronic receipt management server 9 which functions as a customer receipt management server that collectively stores and manages electronic receipt information for various types of companies that operate stores is also connected to the network 5 . Consumers who are registered as members for the purpose of receiving the electronic receipt service may obtain the electronic receipt information from the electronic receipt management server 9 using the mobile terminal 8 through the network 5 .
  • the electronic receipt management server 9 may be managed by a third party organization other than the company which manages the electronic receipt information in the electronic receipt server 6 .
  • the electronic receipt server 6 may be managed by the third party organization or the like. The function of the electronic receipt server 6 may be integrated into the electronic receipt management server 9 so that the server may be managed in one server.
  • a function of collectively managing electronic receipt information for each company, by using a plurality of company codes may be provided as a service (application) in a form of Software as a Service (SaaS) which is a type of a cloud computing.
  • SaaS Software as a Service
  • member registration of a consumer for the purpose of receiving an electronic receipt service is executed, for example, in the following manner (not shown).
  • the consumer transmits a blank (no content) email to a member management server (not shown) through the network 5 from the mobile terminal 8 .
  • the member management server transmits a Uniform Resource Locator (URL) representing a page for the member registration to the address of the received blank email.
  • the consumer accesses the URL representing the page to establish a member registration using the mobile terminal 8 , and inputs necessary items for the member registration on an input screen that is displayed on the mobile terminal 8 .
  • An input confirmation screen is displayed on the mobile terminal 8 after the input of the necessary items by the consumer is completed. Then, after the input confirmation by the consumer, member registration for a member is executed.
  • URL Uniform Resource Locator
  • the member management server delivers a member registration completion email including a member code and a password to the mobile terminal 8 .
  • the member registration is completed.
  • a “top screen display” button is provided on a registration completion screen J displayed on the mobile terminal 8 , after the registration is completed.
  • the mobile terminal 8 displays a top screen by the customer operating the “top screen display” button.
  • electronic receipt information indicating the payment details which are generated by performing a product sales data process in the POS terminal 2 in the store 1 , is transmitted to the electronic receipt management server 9 through the electronic receipt server 6 over the network 5 , and the electronic receipt information is transmitted from the electronic receipt management server 9 to the mobile terminal 8 of the member.
  • the member may confirm the contents by causing the electronic receipt information to be displayed on the display unit of the mobile terminal 8 .
  • the electronic receipt management server 9 publishes the electronic receipt information on the Web.
  • the mobile terminal 8 having a web browser installed therein may download the electronic receipt information published on the web to the mobile terminal 8 by specifying and requesting a specific Uniform Resource Locator (URL), and may browse the information with the web browser.
  • application software for browsing the electronic receipt information may be installed in the mobile terminal 8 to browse the electronic receipt information.
  • the mobile terminal 8 stores the member code and the password which are acquired by the consumer as described above in a storage unit 13 and the like (see (a) to (f) of FIG. 2 ).
  • As an output method of the member code which is stored in this manner there is displaying a bar code, displaying a two-dimensional code, transmission of the information through information communication by Near Field Communication (NFC) which is near-field type wireless communication, and the like.
  • NFC Near Field Communication
  • FIG. 2 are transition diagrams showing transition examples of screens for setting and registration of a consumer.
  • the consumer accesses a specific URL from the mobile terminal 8 of the consumer, or accesses the on-line shop from which the consumer wants to receive the electronic receipt service by the application that is installed on the mobile terminal 8 .
  • the mobile terminal 8 displays an on-line shop login screen L 1 for the consumer to input the member code and password of the on-line shop (see (a) of FIG. 2 ).
  • the consumer logs in to the on-line shop by pressing a “Login” button B 11 .
  • the consumer accesses a page for registration of the member code with the on-line shop to establish electronic receipt service therewith by pressing a button (not shown) displayed on the mobile terminal 8 .
  • the mobile terminal 8 displays an input screen H 1 for inputting the user name, the member code, the password and the like of the electronic receipt service (see (b) of FIG. 2 ).
  • the mobile terminal 8 displays an input confirmation screen I 1 (see (c) of FIG. 2 ).
  • the mobile terminal 8 transmits the registration contents to the member management server.
  • the mobile terminal 8 displays a registration confirmation screen J 1 to let the consumer know that the registration contents is being confirmed (see (d) of FIG. 2 ).
  • the member management server which receives the registration contents inquires whether the member of the registration contents which is input through the input screen H 1 is registered, and transmits the result of the inquiry to the mobile terminal 8 .
  • the mobile terminal 8 transmits to the electronic receipt management server 9 , the company code, the user name, the member code, the password and the like of the on-line shop to which the consumer was logged-in. Thus, the association of the member code acquired for the purpose of receiving the electronic receipt service and the member code of the on-line shop is performed. Then, the mobile terminal 8 displays a setting completion screen K 1 to let the consumer know that the setting and registration is completed (see (e) of FIG. 2 ).
  • the mobile terminal 8 displays a registration failure screen K 2 to request the consumer to confirm the input information (see (f) of FIG. 2 ).
  • the member code and the internet shopping member code are associated.
  • the electronic receipt management server 9 manages not only the electronic receipt information of the products purchased in the store but also the electronic receipt information of the products purchased by internet shopping. Further, when the above setting is performed once, there is no need to perform the setting again the next time the consumer shops at the same on-line location.
  • association of the member code acquired by the consumer for the purpose of receiving the electronic receipt service and the existing company member card such as a point service or customer loyalty scheme operated by a company such as a chain store may be realized in the POS terminal 2 of each retail store or in each individual mobile terminal 8 .
  • a checker who operates the POS terminal 2 confirms whether or not to perform the electronic receipt service at the time of product registration (payment), and the presence or absence of a point card.
  • the electronic receipt service is performed, the consumer presents the mobile terminal 8 and the point card.
  • the checker reads respectively the member code stored in the mobile terminal 8 and the company member code of the point card.
  • the reading of the member code stored in the mobile terminal 8 is dependent on an I/O which is provided in the POS terminal 2 , but the bar code, the two-dimensional code, or the NFC as described above is applied thereto.
  • the POS terminal 2 transmits the member code and the company member code of the point card which are read in (2) to the electronic receipt management server 9 .
  • the electronic receipt management server 9 receives the information transmitted in (3).
  • the electronic receipt information indicating the contents of the payment which is generated by performing a product sales data process in the POS terminal 2 of the store 1 using the point card, the member code, and the company member code of the point card are transmitted simultaneously, the information and the member code become registered in the electronic receipt management server 9 .
  • the consumer may receive the electronic receipt service and receive loyalty program points by presenting only the mobile terminal 8 or the associated point card.
  • the consumer accesses the specific URL from the mobile terminal 8 of the consumer, or logs-in to a point card registration menu using an application that is installed in the mobile terminal 8 .
  • the consumer inputs and selects the company that issued the point card to be registered.
  • the consumer inputs the company member code of the point card to be registered and transmits the registration contents to the electronic receipt management server 9 by pressing the registration button after confirming the number.
  • the input of the company member code may be performed through manual input, camera photography, magnetic reading, or the like.
  • the electronic receipt management server 9 receives the registration contents from the mobile terminal 8 in (1), inquires the customer information of each company, and returns a confirmation to the display screen of to the mobile terminal 8 of the consumer.
  • the member code of the electronic receipt performs the role of a hub, i.e., an aggregating identity, associating respective company point/loyalty or reward program cards of each company.
  • the mobile terminal 8 includes a Central Processing Unit (CPU) 11 functioning as a control unit, a memory 12 that temporarily stores data, a storage unit 13 from which reading is possible by an instruction from the CPU 11 and into which programs and data are stored, a network interface 14 connected to various public networks including the network 5 , a display unit 17 capable of displaying various items of information, an input unit 18 for operating the mobile terminal 8 , a clock unit 19 that tracks time, and the like.
  • the input unit 18 is a touch panel laminated on the display unit 17 or keys provided on a case.
  • an electronic receipt corresponding program P 11 for receiving from the electronic receipt management server 9 the electronic receipt information generated after the completion of payment by the product sales data process, and an electronic receipt browsing program P 12 for browsing the received electronic receipt information, are pre-installed in the storage unit 13 .
  • a receipt information transfer program P 14 for parsing the electronic receipt information and transferring the information is installed in advance in the storage unit 13 .
  • the electronic receipt corresponding program P 11 , the electronic receipt browsing program P 12 , the statistical information generation program P 13 , the receipt information transfer program P 14 which are executed in the mobile terminal 8 are provided to the mobile terminal 8 as files in an installable format or in an executable format by being recorded in a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • the electronic receipt corresponding program P 11 , the electronic receipt browsing program P 12 , the statistical information generation program P 13 and the receipt information transfer program P 14 which are executed in the mobile terminal 8 may be stored in a computer connected to a network such as the internet so as to be provided to the mobile terminal 8 such as by being downloaded over a network. Further, the electronic receipt corresponding program P 11 , the electronic receipt browsing program P 12 , the statistical information generation program P 13 and the receipt information transfer program P 14 which are executed in the mobile terminal 8 may be provided or distributed to the mobile terminal 8 over a network such as the internet.
  • the POS terminal 2 which is the product sales data processing apparatus, will be described using the block diagram of FIG. 4 .
  • the POS terminal 2 includes a Central Processing Unit (CPU) 21 functioning as a control unit, a memory 22 that temporarily stores data, a storage unit 23 from which reading is possible by an instruction from the CPU 21 and into which programs and data are stored, a network interface 24 connected to the LAN 4 in the store, a printer interface 25 to which a printer is connected, an operator display unit 28 that displays various items of information for the operator, a clock unit 29 that tracks time, a customer display unit 30 that displays various items of information for the customer, an input unit 31 for operating the POS terminal 2 and the like.
  • CPU Central Processing Unit
  • an identification code management area 23 a is secured in the storage unit 23 , as an area for storing in advance a company code (identification code of a company that operates a store), a business type code, a store code indicating the store 1 having the POS terminal 2 installed, or the like.
  • the business type code is a code (classification code) for classifying business types of stores, as for example, convenience stores, supermarkets, department stores, pharmacies, restaurants, places to eat and drink, or the like.
  • such business type may be changed arbitrarily by the user's preference.
  • the company code (identification code of the company that operates the store) and the business type code may be registered in the electronic receipt server 6 .
  • an electronic receipt process program P 15 for processing electronic receipt information obtained by an electronic processing rather than a printed receipt or a written receipt issued during the product sales data process is pre-installed in the storage unit 23 .
  • the electronic receipt process program P 15 executed in the POS terminal 2 is provided as files of an installable format or in an executable format by being recorded in a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • the electronic receipt process program P 15 executed in the POS terminal 2 may be stored in a computer connected to a network such as the internet so as to be provided to the POS terminal by being downloaded over a network. Further, the electronic receipt process program. P 15 executed in the POS terminal 2 may be provided or distributed thereto over a network such as the internet.
  • the electronic receipt server 6 includes a Central Processing Unit (CPU) 41 functioning as a control unit, a memory 42 that temporarily stores data, a storage unit 43 from which reading is possible by an instruction from the CPU 41 and into which programs and data are stored, a network interface 44 connected to the network 5 , and the like.
  • CPU Central Processing Unit
  • the electronic receipt server 6 includes a Central Processing Unit (CPU) 41 functioning as a control unit, a memory 42 that temporarily stores data, a storage unit 43 from which reading is possible by an instruction from the CPU 41 and into which programs and data are stored, a network interface 44 connected to the network 5 , and the like.
  • CPU Central Processing Unit
  • An electronic receipt management area 43 a as an area for storing electronic receipt information for each company that operates a store is secured in the storage unit 43 .
  • the electronic receipt information includes a company code (identification code of the company that operates the store), the business type code, a store code, a member code of consumers, a POS number of the POS terminal 2 , a receipt number, product sales data, and the like.
  • the electronic receipt management program P 1 for managing the electronic receipt information received from the POS terminal 2 of each store 1 in the electronic receipt management area 43 a is pre-installed in the storage unit 43 .
  • the information transmission program P 2 for transmitting the electronic receipt information, to the electronic receipt management server 9 , which is managed in the electronic receipt management area 43 a , is pre-installed in advance in the storage unit 43 .
  • an information management area 43 b for storing various items of additional information which is associated with a desired product, a member, a company, and a store is provided in the storage unit 43 .
  • the additional information includes access information such as a URL to link to a website associated with a campaign of a company, a URL to link to a website associated with a commercial of a company, and a URL to link to a coupon of a company.
  • the electronic receipt management program P 1 and the information transmission program P 2 which are executed in the electronic receipt server 6 may be provided thereto as files of an installable format or in an executable format by being recorded in a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • the electronic receipt management program P 1 and the information transmission program P 2 which are executed in the electronic receipt server 6 may be stored in a computer connected to a network such as the internet so as to be provided to the server 6 by being downloaded over a network. Further, the electronic receipt management program P 1 and the information transmission program P 2 which are executed in the electronic receipt server 6 may be provided or distributed thereto over a network such as the internet.
  • the electronic receipt management server 9 includes a Central Processing Unit (CPU) 51 functioning as a control unit, a memory 52 that temporarily stores data, a storage unit 53 from which reading is possible by an instruction from the CPU 51 and into which programs and data are stored, a network interface 54 connected to the network 5 , and the like.
  • CPU Central Processing Unit
  • the electronic receipt management server 9 includes a Central Processing Unit (CPU) 51 functioning as a control unit, a memory 52 that temporarily stores data, a storage unit 53 from which reading is possible by an instruction from the CPU 51 and into which programs and data are stored, a network interface 54 connected to the network 5 , and the like.
  • CPU Central Processing Unit
  • An electronic receipt management area 53 a is secured in storage unit 53 , as an area for collectively storing the electronic receipt information of various companies that operate stores. More specifically, the electronic receipt management area 53 a manages electronic receipt information and additional information for each member of various companies that operate stores.
  • the electronic receipt information includes a member code, a company code (an identification code of a company which operates a store), a store code, a POS number of a POS terminal 2 , a receipt number, product sales data, additional information and the like.
  • the electronic receipt management program P 3 for managing additional information and electronic receipt information which are received from the electronic receipt server 6 of each company in the electronic receipt management area 53 a is pre-installed in the storage unit 53 .
  • the information transmission program P 4 for transmitting the electronic receipt information, and additional information relating to the product purchased, to the mobile terminal 8 is pre-installed in the storage unit 53 .
  • the electronic receipt management program P 3 and the information transmission program P 4 which are executed in the electronic receipt management server 9 , may be provided thereto as files of an installable format or in an executable format by being recorded in a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • a computer-readable storage medium such as a CD-ROM, a flexible disk (FD), a CD-R, and a Digital Versatile Disk (DVD).
  • the electronic receipt management program P 3 and the information transmission program P 4 which are executed in the electronic receipt management server 9 may be stored in a computer connected to a network such as the internet so as to be provided to the server 9 by being downloaded over a network. Further, the electronic receipt management program P 3 and the information transmission program P 4 which are executed in the electronic receipt management server 9 may be provided or distributed thereto over a network such as the internet.
  • the electronic receipt process program P 15 executed in the POS terminal 2 is configured as a module including the electronic receipt generation unit 26 functioning as the electronic receipt generation device and the transmission unit 27 functioning as the transmission device.
  • the CPU 21 reads and executes the electronic receipt process program P 15 from the storage unit 23 so as to load each unit described above on the memory 22 , and the electronic receipt generation unit 26 and the transmission unit 27 are generated on the memory 22 .
  • the electronic receipt generation unit 26 generates electronic receipt information obtained by electronic processing in place of a printed or written receipt issued during the product sale process, which includes a company code indicating a company that operates a store, in association with the member code of consumer.
  • the transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt server 6 that manages the electronic receipt information sorted by the company code.
  • the CPU 21 electronic receipt generation unit 26 of the POS terminal 2 determines whether there is an input of the member code, confirmation of the presence or absence of the issued electronic receipt, and an electronic receipt issuing instruction corresponding to completion of the payment process according to a decision operation (step S 1 ).
  • a clerk operates an “electronic receipt issue” button provided in the input unit 31 (for example, a keyboard) of the POS terminal 2 .
  • a consumer who is a member, displays a bar code including a code on the display unit 17 of the mobile terminal 8 , and the clerk reads out the code with the input unit 31 (for example, bar code scanner) of the POS terminal 2 .
  • the input unit 31 for example, bar code scanner
  • the consumer who is a member, operates the “electronic receipt issue” button that is displayed in a manner of being able to be pressed on the customer display unit 30 .
  • the consumer who is a member, displays the bar code including the code on the display unit 17 of the mobile terminal 8 , and the consumer, who is a member, in person reads out the code with the input unit 31 (for example, bar code scanner (a scanner separate from the scanner used in product registration is preferable)) of the POS terminal 2 .
  • the input unit 31 for example, bar code scanner (a scanner separate from the scanner used in product registration is preferable) of the POS terminal 2 .
  • the input unit 31 of the POS terminal 2 (for example, such as a bar code scanner, a magnetic card reader, or NFC) reads the company member code of the company member card.
  • the member code of the electronic receipt is associated with the company member code which is read, it is determined that there is an instruction to issue an electronic receipt.
  • the CPU 21 (electronic receipt generation unit 26 ) of the POS terminal 2 transmits product sale data to a headquarter server, and separately from the product sale data, extracts a company code (identification code of the company that operates a store), a business type code, a store code, a member code of a consumer, a POS number of the POS terminal 2 , a receipt number, product sales data, and the like from an identification code management area 23 a provided in the storage unit 23 , based on the information on products registered and information on payment at the time of payment by the product sales data process so as to generate the electronic receipt information (step S 2 ).
  • the CPU 21 (transmission unit 27 ) of the POS terminal 2 connects to the LAN 4 in the store and the network 5 through the network interface 24 , transmits the generated electronic receipt information to the electronic receipt server 6 (step S 3 ), and thus terminates the process.
  • the CPU 21 prints and issues a paper receipt, transmits the product sale data to the headquarter server, and thus terminates the process.
  • the CPU 21 of the POS terminal 2 when the CPU 21 of the POS terminal 2 is in an offline state when the product sale data (transaction data) is transmitted to the headquarter server, the CPU 21 of the POS terminal 2 avoids a failure by implementing the following measures:
  • the CPU 41 of the electronic receipt server 6 When the CPU 41 of the electronic receipt server 6 receives the electronic receipt information transmitted from the POS terminal 2 through the network interface 44 (Yes in step S 11 ), the CPU 41 stores the received information as the electronic receipt information for each company in the electronic receipt management area 43 a of the storage unit 43 (step S 12 ). That is, the CPU 41 of the electronic receipt server 6 functions as electronic receipt management device for managing the electronic receipt information in the storage unit 43 categorized by the company code.
  • step S 11 the CPU 41 transmits to the electronic receipt management server 9 the additional information that is managed in the information management area 43 b and the electronic receipt information that is managed in the electronic receipt management area 43 a (step S 14 ), and the process returns to step S 11 .
  • the CPU 21 (electronic receipt generation unit 26 ) of the POS terminal 2 generates the electronic receipt information and transmits the electronic receipt information to the electronic receipt server 6
  • the operation of the CPU 21 is not limited thereto.
  • the CPU 21 of the POS terminal 2 based on the information on the registered product and information on payment at the time of payment by the product sales data process, may transmit a store code, a member code of a consumer, a POS number of the POS terminal 2 , a receipt number, product sales data, and the like to the electronic receipt server 6
  • the CPU 41 of the electronic receipt server 6 may add the company code, the business type code, and the like so as to generate electronic receipt information.
  • the electronic receipt management program P 3 and the information transmission program P 4 which are executed in the electronic receipt management server 9 are configured as a module including the reception unit 55 functioning as the reception means, an electronic receipt collective management unit 56 functioning as the electronic receipt collective management means, and an electronic receipt transmission unit 57 functioning as the electronic receipt transmission means.
  • the CPU 51 reads and executes the electronic receipt management program P 3 and the information transmission program P 4 from the storage unit 53 so as to load each unit described above on the memory 52 . Further, a reception unit 55 , the electronic receipt collective management unit 56 , and the electronic receipt transmission unit 57 are generated on the memory 52 .
  • the reception unit 55 receives electronic receipt information sorted by companies which includes a company code indicating the company that operates the store and is obtained by an electronic processing instead of by reading and recording information from a printed or written receipt issued during the product sales data process.
  • the electronic receipt collective management unit 56 stores and thus maintains the electronic receipt information sorted by company as received by the reception unit 55 in the electronic receipt management area 53 a of the storage unit 53 and collectively manages the information.
  • the electronic receipt transmission unit 57 acquires electronic receipt information including at least one company code which is associated with the member code from the electronic receipt management area 53 a and transmits the acquired information to the mobile terminal 8 associated with the member code of a predetermined consumer.
  • the CPU 51 (reception unit 55 ) of the electronic receipt management server 9 determines whether the electronic receipt information and the additional information are received through the network interface 54 (step S 21 ) from the electronic receipt server 6 of each company.
  • step S 21 When the electronic receipt information and the additional information are received (Yes in step S 21 ), the CPU 51 (electronic receipt collective management unit 56 ) of the electronic receipt management server 9 collectively stores the electronic receipt information and the additional information of various companies in the electronic receipt management area 53 a of the storage unit 53 (step S 22 ).
  • the CPU 51 (electronic receipt transmission unit 57 ) of the electronic receipt management server 9 collectively stores the electronic receipt information and the additional information in the electronic receipt management area 53 a . Thereafter, the CPU 51 transmits the electronic receipt information and the additional information to the mobile terminal 8 (step S 23 ), and returns to step S 21 . Further, when the transmission of the electronic receipt information is completed, it is possible to manage or track the transmission of the electronic receipt information by storing a flag indicating the completion of the transmission in the electronic receipt information in the electronic receipt management area 53 a.
  • step S 21 and Yes in step S 24 when there is an electronic receipt information inquiry from the mobile terminal 8 (No in step S 21 and Yes in step S 24 ), the CPU 51 (electronic receipt transmission unit 57 ) of the electronic receipt management server 9 extracts the additional information and the electronic receipt information which are managed in the electronic receipt management area 53 a according to the contents of the electronic receipt information inquiry (step S 25 ), then transmits the extracted contents to the mobile terminal 8 that performs the inquiry (step S 26 ), and returns to step S 21 .
  • the electronic receipt corresponding program P 11 and the electronic receipt browsing program P 12 which are executed in the mobile terminal 8 are configured as a module including a member association unit 81 functioning as the member association means, an electronic receipt reception unit 82 functioning as the electronic receipt reception means, and an electronic receipt display unit 83 functioning as the electronic receipt display means.
  • the CPU 11 reads and executes the electronic receipt corresponding program P 11 and the electronic receipt browsing program P 12 from the storage unit 13 so as to load each unit described above on the memory 12 .
  • the member association unit 81 , the electronic receipt reception unit 82 , and the electronic receipt display unit 83 are generated on the memory 12 .
  • the member association unit 81 associates the electronic receipt information with the member code of a predetermined shopper.
  • the electronic receipt reception unit 82 receives the electronic receipt information including at least one company code associated with the member code from the electronic receipt management server 9 that collectively manages the electronic receipt information.
  • the electronic receipt display unit 83 arranges the electronic receipt information received by the electronic receipt reception unit 82 sorted by company code, and displays the electronic receipt information on the display unit 17 .
  • the CPU 11 (member association unit 81 ) of the mobile terminal 8 accesses the electronic receipt management server 9 and inputs the member code and the password so as to perform an authentication process (step S 31 ).
  • the mobile terminal 8 is associated with the member code of the predetermined consumer.
  • the CPU 11 electronic receipt reception unit 82 of the mobile terminal 8 receives the additional information and the electronic receipt information which are managed in the electronic receipt management area 53 a corresponding to the member code which was input (step S 32 ).
  • the additional information and the electronic receipt information may be received through an email.
  • the CPU 11 electronic receipt display unit 83 of the mobile terminal 8 lists the purchase dates included in the electronic receipt information on the display unit 17 (step S 33 ). By listing the purchase dates on the display unit 17 as described above, the mobile terminal 8 prompts the user who is a consumer to select information.
  • FIG. 14 is a modified example of a display example X.
  • the display example X shown in FIG. 14 by attaching marks M of the stores of the companies to the dates when the user in possession of the mobile terminal 8 which accesses the electronic receipt management server 9 purchased goods in stores of various companies, it is possible to intuitively find the store where the user buys goods. That is, according to the display example X shown in FIG. 14 , it is possible to easily find the information indicating the store of which company the user frequently buys goods in.
  • a table is prepared in which the mark is pre-associated with the company code that is included in the electronic receipt information.
  • step S 34 When it is determined that the user taps the display and selects the desired date (Yes in step S 34 ), the CPU 11 (electronic receipt display unit 83 ) of the mobile terminal 8 displays electronic receipt information corresponding to the selected date on the display unit 17 (step S 35 ).
  • FIG. 15 is a front view showing a display example Y in the mobile terminal.
  • the display example Y lists the stores of various companies in which the user in possession of the mobile terminal 8 which accesses the electronic receipt management server 9 purchased goods on that date. More specifically, the display example Y displays the electronic receipt information in the chronological order in which the information was received, and displays the company mark, the trade time, the company name, and the store name. Further, the CPU 11 (electronic receipt display unit 83 ) of the mobile terminal 8 performs display in order for the user to be able to select the store corresponding to the desired date from the store information which is listed for each date using the cursor following the input of the input unit 18 .
  • the CPU 11 electronic receipt display unit 83 of the mobile terminal 8 displays, for example, “on-line shop” and the name of the on-line shop.
  • the electronic receipt information is from the on-line shop.
  • step S 36 When it is determined that the user selects a store on the desired date (Yes in step S 36 ), the CPU 11 (electronic receipt display unit 83 ) of the mobile terminal 8 displays the electronic receipt information corresponding to the store of the selected date on the display unit 17 (step S 37 ).
  • the screen display image does not necessarily need to be the receipt image.
  • the electronic receipt information is an alternative to a paper receipt and electronic proof information of product purchase for proving that the product is purchased.
  • the display example Z for use in the case of being presented as the proof of a product purchase in the store when there is a return, the following information is displayed.
  • FIG. 16 is a front view showing a display example V of an example of internet shopping on the mobile terminal 8 .
  • the display example V displays the electronic receipt information of a desired on-line shop in which the user has done internet shopping using the mobile terminal 8 of the user which accesses the electronic receipt management server 9 .
  • the electronic receipt information may be generated by analyzing the invoice and receipt or the like. Specifically, when the information regarding a sale such as the invoice and receipt is received, the electronic receipt server 6 extracts information necessary to form the electronic receipt information.
  • the information necessary to form the electronic receipt information for internet shopping is, for example, product sales data including an on-line shop name, an on-line shop code, a member code of a consumer, an order number, purchase product details, and total sales amount, additional information, and the like.
  • the electronic receipt server 6 When the extraction of the information is performed, the electronic receipt server 6 generates the electronic receipt information from the information that is obtained by the extraction.
  • the electronic receipt management server 9 manages as the electronic receipt information, information obtained by extracting the information regarding the sale such as the invoice and receipt. Then, when there is a display request of the electronic receipt information from the consumer, the mobile terminal 8 displays the generated electronic receipt information on the display unit.
  • the display example V shows the electronic receipt information that is generated from the invoice and receipts and has a layout similar to the paper invoice and receipt.
  • documents such as the invoice, the receipt or the invoice and receipt may be received by e-mail.
  • the screen display image have an invoice and receipt image.
  • the electronic receipt information is intended to replace the paper invoice and receipt and is electronic proof information of product purchase for proving that the product was purchased.
  • the display example V for use in the case of being presented as the proof information of product purchase in the store when there is a return, the following information is displayed.
  • the information of the consumer such as the name and the address of the consumer may be displayed in addition to the following information.
  • the process to return a product in the present embodiment is similar to the case of the return process using a paper receipt, and the return is performed by confirming the electronic receipt information displayed on the display unit 17 of the mobile terminal 8 as would be confirming the receipt information that is printed in advance, at the time of return.
  • the consumer causes the product to be returned together with the target electronic receipt information as displayed on the display unit 17 of the mobile terminal 8 , and presents them to a physical store location from which the item was purchased, or a store location of a retailer having multiple store locations.
  • the clerk performs journal search based on the sales date and time, the counter number, and a sale number from the electronic receipt information that is presented and confirms the sale contents.
  • the clerk performs the return process by operating the POS terminal 2 .
  • the CPU 21 of the POS terminal 2 updates the electronic receipt information that is managed in the electronic receipt management area 43 a of the electronic receipt server 6 .
  • the CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
  • the electronic receipt server 6 updates the electronic receipt information that is managed in the electronic receipt management area 53 a of the electronic receipt management server 9 which functions as a customer receipt management server, and invalidates the original electronic receipt information. Thereafter, the electronic receipt server 6 updates the electronic receipt management area 53 a of the electronic receipt management server 9 with the electronic receipt information at the time of return to be saved.
  • the return process in the present embodiment performs the return process pursuant to the requirements of each store, similar to the return process using a paper invoice and receipt, even when the product was purchased over the internet, and reflects that fact in the electronic receipt record. Subsequently, an operation example of the return process in the internet shopping will be explained.
  • the consumer informs the contact address described in the electronic receipt or the contact address described in the on-line shop of the product wanting to be returned, return reason, and the order number.
  • a clerk confirms the sale content from the order number and confirms whether the product meets the return conditions prescribed in the regulations of the store.
  • the consumer sends the product together with the document, i.e., an invoice, packing slip or other written indicia of the sale supplied by the seller to the consumer on which the order number is set forth to the on-line shop.
  • the document i.e., an invoice, packing slip or other written indicia of the sale supplied by the seller to the consumer on which the order number is set forth to the on-line shop.
  • the clerk performs a journal search based on the order number described in the documentation sent to the consumer at the time of the sale of the product and confirms the sale content.
  • the clerk performs the return process by operating the POS terminal 2 .
  • the CPU 21 of the POS terminal 2 updates the electronic receipt information that is managed in the electronic receipt management area 43 a of the electronic receipt server 6 .
  • the CPU 21 of the POS terminal 2 issues electronic receipt information at the time of return.
  • the electronic receipt server 6 updates the electronic receipt information that is managed in the electronic receipt management area 53 a of the electronic receipt management server 9 which functions as a customer receipt management server, and invalidates the original electronic receipt information. Thereafter, the electronic receipt server 6 updates and saves to the electronic receipt management area 53 a of the electronic receipt management server 9 the electronic receipt information of the return.
  • step S 38 If the user selects an appropriate product, or an icon associated with the product (Yes in step S 38 ), the CPU 11 (electronic receipt display unit 83 ) of the mobile terminal 8 is connected to the network 5 through the network interface 14 , and obtains from the network 5 various items of information based on the access information associated with the product or icon that is selected so as to be displayed on the display unit 17 (step S 39 ).
  • a home page associated with the product as the access information for a product “a” is set as the product information link
  • the desired product is selected by a user; the home page associated with the product is displayed on the display unit 17 .
  • CM associated with the banner c is displayed on the display unit 17 .
  • step S 40 When the termination of the electronic receipt browsing process is declared by the input unit 18 (Yes in step S 40 ), the CPU 11 of the mobile terminal 8 terminates the process.
  • step S 40 the CPU 11 of the mobile terminal 8 returns the process to step S 38 and is on standby for the selection of the product or the icon associated with the product.
  • step S 23 of FIG. 11 not only a case the which the mobile terminal 8 accesses the electronic receipt management server 9 , but the case in which the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 is described referring to the flowchart of FIG. 17 .
  • the CPU 11 (electronic receipt reception unit 82 ) of the mobile terminal 8 receives the electronic receipt information and the additional information from the electronic receipt management server 9 (step S 61 ).
  • step S 62 the CPU 11 (electronic receipt display unit 83 ) of the mobile terminal 8 displays the received electronic receipt information and additional information in association with the company code (step S 63 ).
  • the CPU 11 of the mobile terminal 8 accesses the electronic receipt management server 9 and performs an authentication process by the input of the member code and password (step S 51 ).
  • the CPU 11 of the mobile terminal 8 receives the electronic receipt information that is managed in the electronic receipt management area 53 a corresponding to the member code and the information necessary to generate the statistical information which are input (step S 53 ).
  • the CPU 11 of the mobile terminal 8 generates statistical information obtained by analyzing statistically the acquired electronic receipt information, based on the information necessary to generate the statistical information (for example, a company code and business type code) (step S 54 ), and displays the generated statistical information on the display unit 17 (step S 55 ).
  • the electronic receipt information may be shared between different members sharing the access information of the electronic receipt system.
  • the sales data of products purchased by each individual may be shared in a family, a group, a department of a company, or the like.
  • the electronic receipt system of the present embodiment it is possible to introduce a mechanism for an electronic receipt for internet shopping, outside the company scope where an actual physical sales location for products exists, thereby facilitating the introduction of the electronic receipt.
  • the function of associating is not limited thereto.
  • a consumer presents their internet member code in an electronic receipt service and the member code of the electronic receipt service displayed on the mobile terminal 8 to a clerk.
  • the clerk who receives the member codes inputs the internet shopping member code to the POS terminal 2 .
  • the clerk inputs a decision operation key for starting the decision process of product sale.
  • the member code of the electronic receipt service and the internet shopping member code may be associated in the electronic receipt management server 9 .
  • the clerk may issue a receipt attached with an URL in which registration is performed in association with the member code of the electronic receipt service, to a consumer without having the member code of the electronic receipt service.
  • the consumer accesses and registers their information at the site of the URL presented from the mobile terminal 8 of the consumer, and thus the member code of the electronic receipt service and the internet shopping member code may be associated in the electronic receipt management server 9 .
  • the page for performing a setting and registration may not be in the on-line shop.
  • the page for performing a setting and registration may be provided in the electronic receipt management server 9 .
  • the consumer accesses the web page corresponding to the specific URL from the mobile terminal 8 of the consumer, or accesses a page for performing setting and registration by an application which is installed in the mobile terminal 8 .
  • the consumer designates an on-line shop from which the consumer wants to receive the electronic receipt service, and inputs the member code of the on-line shop, the password, and the like.
  • the mobile terminal 8 After the confirmation of the content input by the consumer, the mobile terminal 8 transmits the information to the on-line shop and inquires whether or not the member “consumer” sending the information can be registered. Once the member has been registered, the electronic receipt management server 9 may perform the association of the member code which is acquired for the purpose of receiving the electronic receipt service and the member code of the on-line shop.

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US16/773,771 Active 2035-01-28 US11397927B2 (en) 2013-03-01 2020-01-27 Electronic receipt system, electronic receipt management server, and program therefor
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US20170249605A1 (en) 2017-08-31
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US11397927B2 (en) 2022-07-26
US20200160287A1 (en) 2020-05-21

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