US20080273677A1 - Method and System for Communicating and Displaying Data With a Voice Call - Google Patents

Method and System for Communicating and Displaying Data With a Voice Call Download PDF

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Publication number
US20080273677A1
US20080273677A1 US11/837,030 US83703007A US2008273677A1 US 20080273677 A1 US20080273677 A1 US 20080273677A1 US 83703007 A US83703007 A US 83703007A US 2008273677 A1 US2008273677 A1 US 2008273677A1
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Prior art keywords
call
recipient
subject information
subject
incoming
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US11/837,030
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English (en)
Inventor
Nicholas Alfano
David Castell
David Heit
Douglas Gisby
Jan John-Luc Bakker
Richard George
Ian McDonald
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Malikie Innovations Ltd
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Individual
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Priority to US11/837,030 priority Critical patent/US20080273677A1/en
Publication of US20080273677A1 publication Critical patent/US20080273677A1/en
Assigned to RESEARCH IN MOTION LIMITED reassignment RESEARCH IN MOTION LIMITED ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: GISBY, DOUGLAS, CASTELL, DAVID, BAKKER, JAN JOHN-LUC, HEIT, DAVID, MCDONALD, IAN, GEORGE, RICHARD, ALFANO, NICHOLAS
Assigned to BLACKBERRY LIMITED reassignment BLACKBERRY LIMITED CHANGE OF NAME (SEE DOCUMENT FOR DETAILS). Assignors: RESEARCH IN MOTION LIMITED
Priority to US15/130,487 priority patent/US9876904B2/en
Assigned to MALIKIE INNOVATIONS LIMITED reassignment MALIKIE INNOVATIONS LIMITED ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BLACKBERRY LIMITED
Abandoned legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0042—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0054—Services and arrangements where telephone services are combined with data services where the data service is an electronic mail service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/654—Pre, in or post-call message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold

Definitions

  • the present disclosure relates generally to wireless communications devices and, in particular, to techniques for communicating and/or displaying information regarding a voice call that is transmitted or received by a wireless communications device.
  • Wireless communications devices such as the BlackBerry® by Research in Motion Limited enable users to communicate by placing voice calls or by sending text-based messages (e.g. e-mail, SMS, MMS, etc.).
  • text-based messages e.g. e-mail, SMS, MMS, etc.
  • the device may display the caller's name and number provided the device is enabled with “Caller ID” or “Call Display” technology (and provided, of course, that the caller hasn't squelched his identity using “Call Block” or by using a private number which results in the display merely showing “Private Number” or “Unknown Number”).
  • the only form of caller identification is the caller's phone number and either the person's name or the company's name. If only the caller's number is displayed, then additional information about the caller can potentially be obtained by attempting to correlate the number of the incoming call with known numbers stored in the device's address book. In many cases, the amount of information available to call recipient is quite limited.
  • FIG. 1 is a block diagram of key components of a wireless communications system on which the present technology can be implemented;
  • FIG. 2 is a screenshot of an example of a call setup screen
  • FIG. 3 is a screenshot of an example of an incoming call screen
  • FIG. 4 is a screenshot of an example of a connected call screen
  • FIG. 5 is a screenshot of an example of a drop-down menu for placing a call from within an e-mail message
  • FIG. 6 is a screenshot of an example of an incoming call originating from a messaging application
  • FIG. 7 is a screenshot of an example of a meeting request screen from which a call can be placed
  • FIG. 8 is a screenshot of an example of a pull-down menu for originating a call from within a meeting request
  • FIG. 9 is a screenshot of an example of an incoming call originating from a meeting request.
  • FIG. 10 is a flowchart showing steps of setting up a call using the present technology
  • FIG. 11 is a flowchart showing steps of displaying subject line information for an incoming call
  • FIG. 12 is a flowchart showing steps of setting up a call by auto-populating a call subject field based on application context
  • FIG. 13 is a schematic depiction of a wireless communications system for implementing the present technology.
  • FIG. 14 is a flowchart depicting main steps of routing a call having subject line information.
  • the present technology provides a solution to the problem set forth above by enabling a user to enter textual information in a call subject line that would be pushed to the recipient for displaying in an incoming call screen so as to provide additional information to the recipient regarding the context of the call and/or to signify the importance/priority of the call.
  • an aspect of the present technology is a method of communicating information describing a voice call from a caller to a recipient.
  • the method includes steps of obtaining call subject information describing the call and communicating the call subject information to the recipient to inform the recipient about the call.
  • Another aspect of the present technology is a method of displaying call information about an incoming voice call.
  • the method includes steps of receiving call subject data associated with the incoming voice call, processing the call subject data to obtain call subject information describing the incoming call, and displaying the call subject information to a recipient of the incoming voice call to inform the recipient about the nature of the incoming call.
  • Yet another aspect of the present technology is a computer program product that includes code adapted to perform the steps of either or both of the two foregoing methods when the computer program product is loaded into memory and executed on a processor of a wireless communications device or other computing device.
  • a wireless communications device having an input device for initiating a voice call, a processor coupled to memory to generate call subject information describing the call, and a radiofrequency transceiver for communicating the call subject information to the recipient to inform the recipient about the call.
  • the device includes a radiofrequency transceiver for receiving call subject data associated with the incoming voice call, a processor coupled to memory for processing the call subject data to obtain call subject information describing the incoming call, and a display for displaying the call subject information to a recipient of the incoming voice call to inform the recipient about the nature of the incoming call.
  • Yet another aspect of the present technology is a server for dispatching call subject information to a recipient describing a voice call initiated by a caller to the recipient.
  • the server includes a data port for receiving call subject data to be dispatched to the recipient, and a processor for determining a routing address for the recipient for dispatching the call subject data to the routing address of the recipient to inform the recipient about the call.
  • FIG. 1 is a block diagram of key components of a wireless communications system for implementing the present technology. It should be expressly understood that this figure is intentionally simplified to show only certain components; the system, map server and wireless communication device of course each include other components beyond those shown in FIG. 1 .
  • the system includes a wireless communications device 100 that has a microprocessor 102 (or simply a “processor”) which interacts with memory in the form of RAM 104 and flash memory 106 , as is well known in the art.
  • the device 100 includes an RF (radio-frequency) transceiver 108 for communicating wirelessly with one or more base stations 200 connected via a wireless network to the Internet 210 to enable e-mail and Web browsing, for example.
  • the device 100 may optionally include a GPS (Global Positioning System) receiver chipset 110 for receiving GPS radio signals transmitted from one or more orbiting GPS satellites 300 .
  • GPS Global Positioning System
  • the device 100 typically includes a display 112 (e.g.
  • the processor and memory thus enable a variety of applications (messaging, calendaring, etc.) to run on the wireless device.
  • the speaker 120 , microphone 122 and RF transceiver circuitry 108 form part of a voice communication subsystem that enables cellular communication for placing or receiving voice calls.
  • FIG. 2 is a screenshot of an example of a call setup screen.
  • a “call subject” line feature in accordance with the present technology enables a caller to enter “call subject information” into an alphanumeric edit control in the call user interface (UI) of the device while setting up a call, as shown in the call setup example presented in FIG. 2 .
  • UI call user interface
  • the “Call Subject:” text input field prompts the caller to enter alphanumeric text to describe the subject or topic of the call that will then be transmitted to the call recipient when placing the call.
  • the text field can accept an entry of a system-configurable character length.
  • an “Incoming Call” screen may be displayed on the device as shown in FIG. 3 , which presents one example of an incoming call screen in accordance with this technology. Displaying this incoming call screen to the call recipient enables the latter to read the subject or the topic of the call as shown in the example presented in FIG. 3 .
  • the call subject line reads “Call Subject: Need to verify account number right away!”. This call subject information therefore provides the recipient with additional information about the nature of the call to enable the call recipient to judge or decide whether to accept the call or not at that time.
  • the incoming call screen shows the name of the caller, her telephone number and an Answer/Ignore pop-up box for enabling the user of the device (the intended recipient of the caller's call) to either answer the call or to ignore it.
  • This call subject information is thus information that is additional to the caller's name and telephone number.
  • the user can enter any text even if it is, in fact, unrelated to the subject or topic of the call.
  • the prefatory words “Call Subject:” could be suppressed to provide more text space for slightly longer messages. Again, the user could configure the device to either display the prefatory words “Call Subject:” (or an equivalent phrase) or to suppress these prefatory words altogether.
  • a “call connected” screen may be displayed.
  • An example of a “call connected” screen is presented in FIG. 4 .
  • the call subject information (“Need to verify account number right away!”) may remain on the display or, alternatively, may be made to disappear once the call is answered. Whether the call subject information persists or is suppressed once the call is answered may be a user-configurable option or setting.
  • this novel method of communicating information describing a voice call from a caller to a recipient entails steps of obtaining call subject information describing the call and then communicating the call subject information to the recipient to inform the recipient about the call.
  • Obtaining the call subject information can be accomplished by prompting the caller to input text describing the call (as described and illustrated above).
  • the step of obtaining call subject information may be achieved by automatically extracting contextual call subject information from an application executing on the device.
  • automatically extracting contextual call subject information can entail extracting meeting information from a calendar application or extracting subject information from a messaging application, such as email or instant messenger, or from any other application from which contextual call information can be extracted.
  • the present technology enables the caller to auto-populate the “Call Subject” line based on the current device application context.
  • the “application context” means the applications from within which the call is initiated. For example, where the call is initiated from within a calendar application or a messaging application, then the device extracts subject information automatically to auto-populate the call subject line.
  • calendar and messaging applications are described by way of examples, the auto-population of call subject line can also be done with other applications that contain relevant call subject information.
  • a caller can use information contained within an open message in a messaging application to auto-populate the call subject line. For example, from within a messaging application, the caller can scroll through the message body and any phone number entries found will be highlighted to enable the user to place a call to the highlighted number through the menu entry “Call xxx-xxx-xxxx”.
  • the present technology thus enables a caller to place a call to the highlighted number with the current message subject line as the “Call subject” through the selection of the additional menu entry “Call xxx-xxx-xxxx (call subject)” as shown in FIG. 5 .
  • FIG. 6 is a screenshot of an example of an incoming call originating from a messaging application.
  • the call recipient will see the “Incoming Call” screen displayed on their device as shown in FIG. 6 with the “Call Subject” field populated by the e-mail message subject (e.g. “Call Subject: Urgent call”).
  • FIG. 7 is a screenshot of an example of a meeting request screen from which a call can be placed.
  • the user can open a meeting request and scroll down to the “Invited” list, and select an invitee to call, as shown in FIG. 7 .
  • Placing a call from within a meeting request can be useful if trying to make last-minute arrangements with an invitee who may be busy preparing for the meeting (and who might only want to be disturbed if he knows it has something to do with the upcoming meeting).
  • a menu can then be invoked with a menu item to “Call (selected invitee)”.
  • FIG. 8 is a screenshot of an example of a pull-down menu for originating a call from within a meeting request or calendar entry in a calendar application.
  • the present technology enables the caller to place a call where the meeting entry “Subject” and “Location” and timestamp are included as the “Call subject”.
  • the device can be configured to auto-populate all or a subset of these data entries (such as subject and location only or location and timestamp only or subject and timestamp only).
  • the technology allows for a call to be placed through an additional menu entry “Call (invitee) with meeting subject/location/timestamp”.
  • the call recipient will see the “Incoming Call” screen displayed as shown by way of example in FIG. 9 .
  • the incoming call is originating from a meeting request and the call subject line has been auto-populated with the meeting time (e.g. “Meeting 1 pm-2pm”) and the meeting location (e.g. “Location Moonraker Room”) which is all data extracted from the meeting request.
  • the meeting time e.g. “Meeting 1 pm-2pm”
  • the meeting location e.g. “Location Moonraker Room”
  • FIG. 10 is a flowchart showing steps of setting up a call using the present technology.
  • a “Place Call” screen is invoked at step 400 by the user on the device, and the user can select whom to call by either entering a number or selecting a call recipient from, for example, an entry in an address book, an email in a messaging application, a meeting request or entry in a calendar application, or any other means on the device.
  • the “call subject” field can now be populated by the device's user if this is desired.
  • the device determines whether the user wishes to place the call (“Place Call”), or whether the user chooses to exit the “Place Call” screen. If the user chooses to exit the “Place Call” screen (step 404 ), the user is returned to a previous screen (e.g. back to an application context from which the aborted call was initiated).
  • the device will determine if the “call subject” entry field is populated (step 406 ) either by user data entry or by application-context-specific auto-population of the call subject field. It should be noted that, as an optional feature, the user may be allowed to edit the auto-populated subject field (i.e. engage in “post-user editing”) to customize or edit the call subject information.
  • step 408 transmission of the “call subject” data package is initiated.
  • step 410 the device then determines whether the “call subject” data transmission was successful within the appropriate time frame. In other words, the device determines if no response is received within the appropriate time frame or if an error status is received.
  • the device (at step 412 ) updates the “Call Subject” text field in the “Calling/Call Connected” screen with the error status code including transmission time-out response for the “call subject” data package.
  • the call is set up and placed over the appropriate network, at step 414 , and then the Place Call operation ends (step 416 ).
  • FIG. 11 is a flowchart showing steps of displaying subject line information for an incoming call.
  • the device determines if it recognizes the incoming data as being call subject data.
  • call subject data is stored (step 502 ) by committing the call subject data to a device memory (designated by reference numeral 504 , but which may simply be a memory portion of the device's RAM 104 or flash memory 106 which were introduced with reference to FIG. 1 ). If not, at step 506 , the device prepares an initial display of the “Incoming Call” screen by, for example, presenting only the telephone number of the incoming voice call and/or the name or organization associated with the telephone number.
  • the device determines whether call subject data is available. If “call subject” data is available, then the device retrieves (step 510 ) the “call subject” data from the device memory 504 and populates (step 512 ) all the fields of the incoming call screen. If no call subject data is available, then the device populates all “Incoming Call” data fields with whatever data is available, e.g. just the telephone number and name.
  • the device then displays the “Incoming Call” screen, at step 514 , to present the call subject information to the recipient of the call and then (at step 516 ) ends the initial screen display operation.
  • FIG. 12 is a flowchart showing steps of setting up a call by auto-populating a call subject field based on application context.
  • a “Place Call” screen is invoked from within a call-enabled device application, e.g. a messaging application or a calendar application.
  • the device determines (step 602 ) whether the invoking application is “Messaging” or if the invoking application is “Calendar”. If it is neither application, in this particular implementation of the technology, the call subject population operation is terminated (Step 604 ) and regular call setup proceeds.
  • the device retrieves the message subject from a currently open message at step 606 .
  • the invoking application is “Calendar”
  • the device retrieves the calendar entries for appointment timestamp, subject and location (or optionally a subset thereof), at step 608 .
  • the device then auto-populates (step 610 ) the appropriate data fields in the “call subject” data package based on the invoking application from within which the call has been initiated. In the subsequent step (step 612 ), transmission of the “call subject” data package is initiated.
  • the device determines if the “call subject” data transmission is successful within the appropriate time frame. If no response is received within the appropriate time frame or an error status is received (step 616 ), then the device updates the “call subject” text field for the “Calling/Call Connected” screen with the error status code including transmission time out response for the “call subject” data package.
  • step 618 if the transmission of the call subject data package was successful, the call is set up and placed over the appropriate network (by displaying the “Place Call” screen at step 620 ). At step 620 , the initial “Place Call” operation thus ends.
  • FIG. 13 is a schematic depiction of a wireless communications system for implementing the present technology.
  • FIG. 13 presents a high-level generic server and client interaction for a wireless communications system having a BlackBerry® Enterprise Server (BES) or similar implementation.
  • BES BlackBerry® Enterprise Server
  • the BES will in this implementation act as a routing agent for the “call subject” data package based on available and selected data transmission channels. Alternatively, a scenario where data is pushed directly between two “call subject”-capable devices can also be envisioned.
  • FIG. 14 is a flowchart depicting main steps of routing a call having subject line information.
  • a decision is made as to whether an incoming data package is or is not a “call subject” data package. If the incoming data is not call subject data, then BES operation continues conventionally at step 718 (i.e. operations continue without dispatching any call subject information). On the other hand, if the incoming data is in fact call subject data, then the next step (step 702 ) is to determine a package routing address and then to determine (step 704 ) whether the package routing address is valid and reachable.
  • next step is to set an error status code and to return the status code to the initiator (step 716 ).
  • the next step (step 708 ) is to commit the entry to a log (if logging is enabled).
  • the “call subject” data package is dispatched to the call recipient.
  • the call subject data is transmitted, received, and processed (into intelligible call subject information) in a time frame such that the call subject information is displayed on the display screen of the receiving device approximately contemporaneously with the arrival of the call (and the initial sounding of the ring tone). While this is the most desirable result, it should be appreciated that the call subject information may be displayed slightly before the ring tone begins to sound or slightly after the ring tone has begun to sound.
  • the call subject data may be forwarded to a voicemail server in the event that the call is unanswered or in the event that the called party is already on another call.
  • the call subject data can be forwarded to the voicemail server whereupon it may be accessed by the called party or automatically pushed to the called party as part of a text-based message indicating that the called party has new voice mail.
  • an e-mail may be sent to the called party's wireless communications device with a subject line: “New Voice Mail re: (call subject information)”.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Library & Information Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Selective Calling Equipment (AREA)
US11/837,030 2007-05-01 2007-08-10 Method and System for Communicating and Displaying Data With a Voice Call Abandoned US20080273677A1 (en)

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US15/130,487 US9876904B2 (en) 2007-05-01 2016-04-15 Method and system for communicating and displaying data with a voice call

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US11/837,030 US20080273677A1 (en) 2007-05-01 2007-08-10 Method and System for Communicating and Displaying Data With a Voice Call

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US20090290693A1 (en) * 2008-05-20 2009-11-26 Microsoft Corporation Conveying call subject matter with voice data
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US9876904B2 (en) 2018-01-23

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