TWM622343U - Processing device with data vacancies - Google Patents

Abstract

A processing device with vacancies in data includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. Based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message, and it is found that the frequency of use of the first service function or the second service function has exceeded a threshold, it is determined that the The customer code is returned, and check whether the customer's personal data has a vacant field for the customer code that has returned This field is vacant in the customer's profile.

Description

Processing device with vacancies

The present disclosure relates to a display processing device, and more particularly, to a data gap processing device.

According to the survey of home purchase intentions, people are concerned about the convenience of their homes. Online services that would be considered by home buyers include: proximity to consumer shopping districts, proximity to parks and green spaces, proximity to MRT/high-speed rail/stations, etc. Housing objects with good online services can increase the convenience of the occupants.

Nowadays, with the popularity of the Internet, people are accustomed to searching for the desired information on the Internet. For the supply of real estate objects, some real estate object providers will present photos, layouts and housing information of the objects on their websites. Some real estate object providers will use statistical charts to present online services such as school districts and rental houses around the object.

Some real estate electronic devices integrate and display real estate object/service information and/or online service information and/or geographic image information. The online service information contains text and/or pictures and/or logos and/or multimedia files. Prospective homebuyers want to be able to obtain more specific content of online service information.

However, if you simply passively display online services to users and wait for customers to come to your door, it is easy to miss customers who have actually recovered. In other words, after some clients have contacted the industry, because of the work Due to busyness or other factors, he has repeatedly refused the recommendation and invitation of the industry, but the customer may actually become free after a period of time and become keen to learn about the information related to buying a house. At this time, if the broker happens to call to ask, the probability of the client accepting the referral and offer will be much improved.

In order to discover returning customers, based on the first service function of the plurality of online services in the first interactive message used by the customer code or the second service function in the second interactive message, if the first service is found When the frequency of use of the function or the second service function exceeds a threshold, the profile of the client that has been warmed up is calculated, and the client device is prompted with the client code as a warmed-up customer.

More specifically, a processing device with vacancies in data includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. The processing module finds, based on the customer interaction date of the first interaction message or the customer interaction date of the second interaction message, that the usage frequency of the first service function or the second service function is mentioned to exceed a threshold value, Then it is determined that the customer code has been rewarmed, and for the customer code that has been rewarmed, it is checked whether there is a vacant field in the customer's personal data. Fill this field one by one for the vacancies in the customer's profile. .

10: Online service system

111, 112, 113, 114: Online Services

111P, 112P, 113P, 114P: The first service function

121: Additional Online Services

15:Customer code

20: Display system

21: Data processing device

211: Online Service Database Unit

212: Processing modules

2121: Search component

2122: Graph generator component

213: Data Collection Module

22: Client Device

221: display screen

26: Database group

28: Processing devices with vacancies

31: Teleportation Module

91: User

This disclosure may be better understood through the detailed description of the following figures:

Figure 1: Illustration of a display system in various embodiments of the present disclosure intention.

FIG. 2 is a schematic diagram of an on-line service system in various embodiments of the present disclosure.

Figure 3: Schematic diagram of the statistical graph.

Figure 4: Schematic diagram of the customer profile.

Please refer to FIG. 1, which is a schematic diagram of a display system 20 in various embodiments of the present disclosure. As shown in FIG. 1 , the display system 20 includes a data processing device 21 and a client device 22 coupled to the data processing device 21 . The data processing device 21 includes an online service database unit 211 , a processing module 212 coupled to the data unit 211 , and a data collection module 213 coupled to the processing module 212 . The online service database unit 211 includes the database group 26, and the database group 26 is further divided into an online service database and a customer behavior database. The customer behavior database stores multiple pieces of customer behavior data, and each customer behavior data mainly includes customer personal data, customer code, and the first interactive message or the second interactive message. The client device 22 includes a display screen 221 . For example, there is a transmission module 31 between the data collection module 213 and the client device 22, and the transmission module 31 is coupled therebetween.

As shown in FIG. 2 , the online service system 10 includes a plurality of online services 111 , 112 , 113 and 114 . For example, the online service system 10 may further include at least one additional online service 121 , a recommended online service 131 and a customer code 15 . There are a plurality of interactive relationships 111A, 111A, 111A, 112A, 113A and 114A. The plurality of online services 111 , 112 , 113 and 114 respectively have a plurality of first service functions 111P, 112P, 113P and 114P.

The plurality of online services 111, 112, 113 and 114 belong to a plurality of online service categories H111, H112, H113 and H114, respectively, and each category of the plurality of online service categories H111, H112, H113 and H114 is a plurality of online service categories HA1 and HA2. The additional online service 121 belongs to an additional online service class HB1, and the additional online service class HB1 is different from any one of the plurality of online service classes HA1 and HA2. The recommended online service 121 belongs to a recommended online service category HC1.

For example, the plurality of online service categories HA1 and HA2 are respectively a renting house category and a home buying category, and the additional online service category HB1 is a loan category. For example, the two online services 112 and 113 belong to the renting house category and the home buying category, respectively.

In FIG. 1 , the data collection module 213 receives a first interactive message S11 or a second interactive message S12 from a user 91 . The first request message S11 includes the customer code, the customer interaction date and a plurality of online services of the customer code, and the service requirement is mainly for the use of the online services 111, 112, 113 and 114, and the second request message indicates The customer code, the customer interaction date, and a second service function of the customer code.

For example, in order to search for an object, the user 91 will at least mention the relative online service, the object he wants, and the customer interaction date in the first interactive message S11 used by him. in, In the customer behavior database, the customer interaction time mentioned in the first interaction message S11 of the corresponding customer code with high repeatability is defined as the customer interaction date.

In order to collect more information about the activities of the user 91, the system can also place a special device in a specific physical location, and can discover the existence of the device used by the user 91, for example, placing the special device in the company's physical store, a However, the mobile phone WIFI signal is detected and recorded, that is to say, the user 91 may also send the second interactive message S12 in a passive state when entering the physical store. The second request message S12 indicates the customer code, the customer interaction date, and a second service function of the customer code (ie, the location of the above-mentioned special device).

As shown in FIG. 3, the plurality of online service data respectively include a plurality of first service function information representing the first service function, and a plurality of online service category indicators respectively indicating the plurality of online service categories. The online service The name includes icon data representing a first icon, and a statistic data block representing a statistic graph, wherein the statistic graph has a plurality of label icons respectively corresponding to the first service function information. To put it simply, the statistical graph mainly displays multiple pieces of interactive information in the form of a statistical graph, in which the customer interaction date on the X-axis corresponds to the service on the Y-axis.

In this way, the statistical graph generator component 2112 can find out whether the first service function or the second service function is affected based on the customer interaction date of the first interaction message or the customer interaction date of the second interaction message. When the usage frequency is mentioned to exceed the threshold, it is determined that the client code has been rewarmed, and the client is prompted for the client device through the transmission module 31 The code is a returned customer.

More specifically, after the client apparently stopped generating interactive messages between December 2018 and February 2019, the device automatically continued to observe every day until the first few days of the client's return in mid-February. Within days, it can notify the broker that it has found the existence of returning customers, so that the broker can grasp the golden moment to contact customers to increase the viewing rate and reduce the churn rate of potential purchases.

In addition to judging that the customer code has been rewarmed, in order to avoid problems with the system reading due to changes in the customer's personal data fields, the main reason is that reading a null value (Null) will cause problems. The customer code checks whether there is a vacant field in the customer's personal data. When the customer's personal data has a vacant field, it fills the vacant field in the customer's personal data one by one according to the data comparison table. The data A lookup table is an attribute associated with this field.

In addition to judging that the client code has been rewarmed, in order to allow the broker to have a preliminary grasp of the client's profile when receiving the notification, it is also necessary to refer to the plural numbers in the first interactive message used for the client code that has been rewarmed. For the first service function of each online service or the second service function in the second interactive message, calculate the client profile displayed between the first service function and the second service function relative to the client code, such as shown in Figure 4.

As shown in Figure 4, the customer profile roughly includes customer online behavior, attention objects, demand summary, attention area and so on. The processing module first removes the first service function of the plurality of online services in the first interactive message used by the client code or the second service function in the second interactive message exceeding a predetermined deviation value, calculated that the client code is relatively The customer profile displayed between the first service function and the second service function. The processing module first confirms that the first service function of the plurality of online services in the first interactive message used by the client code or the second service function in the second interactive message exceeds a predetermined number, and then calculates The client profile displayed between the first service function and the second service function relative to the client code.

Many modifications and other embodiments of the disclosure presented herein will be appreciated by those skilled in the art having the benefit of the teachings presented in the foregoing descriptions and associated drawings. Therefore, it should be understood that the present disclosure is not limited to the specific embodiments disclosed, and modifications and other embodiments are intended to be included within the scope of the following claims.

20: Display system

21: Data processing device

211: Online Service Database Unit

212: Processing modules

2121: Search component

2122: Graph generator component

213: Data Collection Module

22: Client Device

221: display screen

26: Database group

28: Processing devices with vacancies

31: Teleportation Module

91: User

Claims (4)

A processing device with gaps in data, comprising: Online service database, the online service database includes online service names, and a plurality of online service materials respectively representing a plurality of online services, the plurality of online services all have a first service function, and the plurality of online services are respectively belonging to one of a plurality of online service categories, the plurality of online service data respectively include a plurality of first service function information representing the first service function; a customer behavior database, the customer behavior database is used to store a plurality of customer behavior data, each customer behavior data mainly includes a customer personal data, a customer code, and a first interactive message or a second interactive message, wherein The first interaction message includes the customer code, a customer interaction date and a plurality of service requirements of the customer code, and the service requirements are mainly used for the online service, and the second interaction message indicates the customer code, a customer interaction date and a secondary service function of the customer code; A data collection module, coupled to the customer behavior database, receives the first interactive message or the second interactive message from the client device through a communication module, and transmits the first interactive message or the second interactive message stored in the customer behavior database; a processing module, coupled to the data collection module, the online service database, and the customer behavior database, and discovers the customer interaction date based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message The frequency of use of the first service function or the second service function exceeds a threshold, Then it is determined that the customer code has been rewarmed, and for the customer code that has been rewarmed, it is checked whether there is a vacant field in the customer's personal data. A table to fill the vacant fields in the customer's personal data one by one, the data comparison table is an attribute related to the field; a transmission module, coupling the data collection module, the online service database, the customer behavior The database is used for transmitting the personal data of the client to which the recovered client code belongs to a client device. The processing device with vacant data according to claim 1, wherein the first service function or the second interactive message of the plurality of online services in the first interactive message used for the client code that has been rewarmed The second service function in the client code is calculated, and a client profile displayed between the first service function and the second service function relative to the client code is calculated, and the returned client code belongs to the client code using the transmission module. of the client profile is transmitted to the client device. The processing device with vacancies according to claim 1, wherein the processing module first removes the first service function or the second interactive message of the plurality of online services in the first interactive message used by the client code The client profile displayed between the first service function and the second service function relative to the client code is calculated only when the second service function in the client code exceeds a predetermined deviation value. The processing device with vacant data according to claim 1, wherein the processing module first confirms the plurality of numbers in the first interactive message used by the client code Only when the first service function of each online service or the second service function in the second interactive message exceeds a predetermined number, the relationship between the first service function and the second service function relative to the customer code is calculated. the customer profile.

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