TWM600419U - Rewarmed customer profile analysis device - Google Patents

Abstract

A regenerated customer profile analysis device includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. Based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message, if it is found that the frequency of use of the first service function or the second service function exceeds the threshold, it is determined The customer code is warmed up, and a customer profile displayed between the first service function and the second service function relative to the customer code is calculated to transmit the customer profile to which the warmed customer code belongs To the client device.

Description

Customer profile analysis device that has been warmed up

This disclosure relates to a display processing device, and particularly to a customer profile analysis device that has been warmed up.

According to a survey of home purchase intentions, people care about the convenience of their homes. Home buyers will consider online services including: proximity to consumer business districts, proximity to parks and green spaces, proximity to MRT/high-speed rail/stations, etc. Housing objects with good online services can increase the convenience of residents.

Nowadays, the Internet is popular, so people are accustomed to searching for information on the Internet. For the supply of real estate items, some providers of real estate items will present the photos, layout and housing information of the items on the website. Some real estate property providers use statistical graphs to show online services such as school districts and rental housing around the property.

Some real estate electronic devices integrate real estate objects/service information and/or online service information and/or geographic image information and display them. The online service information includes text and/or pictures and/or logos and/or multimedia files. Home buyers hope to get more specific content of online service information.

However, if you just passively show online services to users and wait for customers to come, it is easy to miss customers who have actually recovered. In other words, after some customers have contacted the industry, because of work Busy or other factors have repeatedly rejected the recommendation and invitation of the industry, but the customer may actually become free after a period of time and start to be keen to learn about home purchase information. At this time, if the broker happens to call to inquire, the client's probability of accepting recommendations and invitations will increase a lot.

In order to discover and recall customers, based on the first service function of the plurality of online services in the first interactive message used by the customer code or the second service function in the second interactive message, if the first service is found If the frequency of use of the function or the second service function exceeds a threshold value, the profile of the customer who has been warmed up is calculated, and the customer code is reminded by the client device as a warmed up customer.

More specifically, a regenerated customer profile analysis device includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. Based on the customer interaction date of the first interaction message or the customer interaction date of the second interaction message, the processing module finds that the frequency of use of the first service function or the second service function exceeds the threshold, It is determined that the customer code is warmed up, and a customer profile displayed between the first service function and the second service function relative to the customer code is calculated, so that the customer code that has been warmed up belongs to The client profile is transmitted to the client device.

10: Online service system

111, 112, 113, 114: online services

111P, 112P, 113P, 114P: the first service function

121: Additional online services

15: Customer code

20: display system

21: Data processing device

211: Online Service Database Unit

212: Processing Module

2121: Search component

2122: Statistical graph generator component

213: Data Collection Module

22: client device

221: display screen

26: database group

28: Customer profile analysis device that has been warmed up

31: Transmission module

91: User

This disclosure can be explained in detail with the following diagrams for a deeper understanding:

Figure 1: Illustration of a display system in various embodiments of the present disclosure intention.

Figure 2: A schematic diagram of an online service system in various embodiments of the present disclosure.

Figure 3: Schematic diagram of statistical graph.

Figure 4: Schematic diagram of customer profile.

Please refer to FIG. 1, which is a schematic diagram of a display system 20 in various embodiments of the present disclosure. As shown in FIG. 1, the display system 20 includes a data processing device 21 and a client device 22 coupled to the data processing device 21. The data processing device 21 includes an online service database unit 211, a processing module 212 coupled to the data unit 211, and a data collection module 213 coupled to the processing module 212. The online service database unit 211 includes the database group 26, and the database group 26 is further divided into an online service database and a customer behavior database. The client device 22 includes a display screen 221. For example, there is a transmission module 31 between the data collection module 213 and the client device 22, and the transmission module 31 is coupled therebetween.

As shown in Figure 2, the online service system 10 includes a plurality of online services 111, 112, 113, and 114. For example, the online service system 10 may further include at least one additional online service 121, a recommended online service 131, and a customer code 15. There are a plurality of interactive relationships 111A, 112A, 113A, and 114A between the customer code 15 and the plurality of online services 111, 112, 113, and 114, respectively. The plurality of online services 111, 112, 113, and 114 respectively have a plurality of first service functions 111P, 112P, 113P and 114P.

The plurality of online services 111, 112, 113, and 114 belong to a plurality of online service categories H111, H112, H113, and H114 respectively, and each of the plurality of online service categories H111, H112, H113, and H114 is a plurality of online service categories HA1 and HA2. The additional online service 121 belongs to an additional online service category HB1, and the additional online service category HB1 is different from any one of the plurality of online service categories HA1 and HA2. The recommended online service 121 belongs to a recommended online service category HC1.

For example, the plurality of online service categories HA1 and HA2 are respectively a rental housing category and a house purchase category, and the additional online service category HB1 is a loan category. For example, two online services 112 and 113 belong to the rental housing category and the housing purchase category, respectively.

In Figure 1, the data collection module 213 receives a first interactive message S11 or a second interactive message S12 from a user 91. The first request message S11 includes the customer code, the customer interaction date, and a plurality of online services of the customer code. The service demand is mainly for the online services 111, 112, 113, and 114. The second request message indicates The customer code, customer interaction date, and a second service function of the customer code.

For example, in order to search for an object, the user 91 will at least mention the relative online service, the object he wants, and the date of customer interaction in the first interactive message S11 he uses. Among them, in the customer behavior database, those with high repetitive customer interaction time mentioned in the first interaction message S11 of the customer code are defined as customer interactions. Date.

In order to collect more information about the activities of the user 91, the system can also place a special device in a specific physical location, and can find the existence of the device used by the user 91, such as placing the special device in the physical store of the operator, one However, the mobile phone WIFI signal is detected and recorded, that is, the user 91 may also send the second interactive message S12 in a passive state when entering the physical store. The second request message S12 indicates the customer code, the date of customer interaction, and a second service function of the customer code (that is, the location of the aforementioned special device).

As shown in Figure 3, the plurality of online service data respectively include a plurality of first service function information representing the first service function, and a plurality of online service category indicators respectively indicating the plurality of online service categories. The online service The name includes icon data representing a first icon and a statistical graph data block representing a statistical graph. The statistical graph has a plurality of label icons corresponding to the first service function information. To put it simply, the statistical graph mainly displays multiple interactive messages in the form of a statistical graph, in which the X-axis customer interaction date corresponds to the service on the Y-axis.

In this way, the statistical graph generator component 2112 can discover the failure of the first service function or the second service function based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message. When the usage frequency exceeds the threshold value, it is determined that the customer code is a warmed-up customer, and the transmission module 31 prompts the client device to indicate that the customer code is a warmed-up customer.

More specifically, the customer has already During February 2019, after it was obvious that no interactive messages were generated, the device automatically continued to observe every day. Until the first few days of the customer's return to temperature in mid-February, the broker was able to notify the broker that there was a customer that had recovered. The existence of, so that the broker can grasp the golden moment of contacting customers to increase the watch rate and reduce the loss rate of potential buying.

In addition to determining that the customer code has been warmed up, in order for the broker to initially grasp the profile of the customer when receiving the notification, it also targets the plural number in the first interactive message used by the customer code that has been warmed up The first service function of an online service or the second service function in the second interactive message calculates the customer profile displayed between the first service function and the second service function relative to the customer code, such as As shown in Figure 4.

As shown in Figure 4, the customer profile roughly includes customer online behavior, attention objects, demand summary, attention area, and so on.

Most of the modifications and other embodiments of the present disclosure presented here will be understood by those familiar with the art to have the benefits of the teaching presented in the above description and related drawings. Therefore, we should understand that the present disclosure is not limited to the specific embodiments disclosed, and the modification and other embodiments are intended to be included in the scope of the following patent applications.

20: display system

21: Data processing device

211: Online Service Database Unit

212: Processing Module

2121: Search component

2122: Statistical graph generator component

213: Data Collection Module

22: client device

221: display screen

26: database group

28: Customer profile analysis device that has been warmed up

31: Transmission module

91: User

Claims (3)

A regenerated customer profile analysis device for sending information to a client device, including: An online service database that includes an online service name and a plurality of online service data representing a plurality of online services, each of the plurality of online services has a first service function, and the plurality of online services respectively Belong to one of a plurality of online service categories, and the plurality of online service data respectively include a plurality of first service function information representing the first service function; A customer behavior database, the customer behavior database is used to store a plurality of customer behavior data, each customer behavior data mainly includes a customer code, and a first interactive message or a second interactive message, wherein the first interactive message A plurality of service requirements including the customer code, a customer interaction date, and the customer code, and the service requirement is mainly for the use of the online service, and the second interactive message indicates the customer code, a customer interaction date, and the customer code A second service function; A data collection module, coupled to the customer behavior database, receives the first interactive message or the second interactive message from the client device through a communication module, and combines the first interactive message or the second interactive message Save to the customer behavior database; A processing module, coupled with the data collection module, the online service database, and the customer behavior database, and discover the customer interaction date based on the customer interaction date of the first interactive message or the second interaction message First service If the frequency of use of the function or the second service function exceeds a threshold, it is determined that the customer code is warmed up, and the plurality of first interactive messages used for the warmed up customer code The first service function of the online service or the second service function in the second interactive message calculates a customer profile displayed between the first service function and the second service function relative to the customer code; A transmission module, coupled with the data collection module, the online service database, and the customer behavior database, is used to transmit the customer profile to which the regenerated customer code belongs to the client device. The regenerated customer profile analysis device according to claim 1, wherein the processing module first removes the first service function or the second service function of the plurality of online services in the first interactive message used by the customer code Only when the second service function in the interactive message exceeds a predetermined deviation value, the customer profile displayed between the first service function and the second service function relative to the customer code is calculated. The regenerated customer profile analysis device according to claim 1, wherein the processing module first confirms the first service function or the second service function of the plurality of online services in the first interactive message used by the customer code When the second service function in the interactive message exceeds a predetermined number, the customer profile shown between the first service function and the second service function relative to the customer code is calculated.

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