TWM600436U - Service level evaluation device of real-time communication account - Google Patents

Abstract

A service level evaluation device for an instant messaging account includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. After the instant messaging account has been bound so that the instant messaging account obtains the relative basic access rights of the website service, based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message, If it is found that the frequency of use of the first service function or the second service function exceeds the threshold, the customer code is determined to be authenticated, and the first service function and the second service function relative to the customer code are calculated. A client profile displayed between service functions to transmit the client profile to which the authenticated client code belongs to the corresponding instant messaging account.

Description

Service level evaluation device of instant communication account

This disclosure relates to a display processing device, and particularly to a service level assessment device of an instant messaging account.

According to a survey of home purchase intentions, people care about the convenience of their homes. The online service needs that buyers will consider include: proximity to consumer business districts, proximity to parks and green spaces, proximity to MRT/high-speed rail/stations, etc. Housing objects with good online services can increase the convenience of residents.

Nowadays, the Internet is popular, so people are accustomed to searching for information on the Internet. For the supply of real estate items, some providers of real estate items will present the photos, layout and housing information of the items on the website. Some real estate property providers use statistical graphs to show online services such as school districts and rental housing around the property.

Some real estate electronic devices integrate real estate objects/service information and/or online service information and/or geographic image information and display them. The online service information includes text and/or pictures and/or logos and/or multimedia files. Home buyers hope to get more specific content of online service information.

As even communications, such as LINE, become more and more popular, the integration of real estate website accounts with LINE accounts has become an important trend. After the real estate website account is integrated with the LINE account, the real estate website You can receive the messages through LINE, but you don’t need to install additional apps dedicated to real estate websites, which is very convenient for users. However, after the integration of the two accounts, additional management problems may arise. By restricting the access range of users who are not frequently used, the users feel that resources are limited and need to be cherished, thereby maintaining the user's frequency of use.

After the instant messaging account has been bound so that the instant messaging account obtains the relative basic access rights of the website service, the first service of the plurality of online services in the first interactive message used by the customer code Function or the second service function in the second interactive message, if it is found that the frequency of use of the first service function or the second service function exceeds a threshold, it is calculated as the authenticated customer code .

More specifically, a service level evaluation device for an instant messaging account includes an online service database, a customer behavior database, a data collection module, a processing module, and a transmission module. Based on the customer interaction date of the first interaction message or the customer interaction date of the second interaction message, the processing module finds that the frequency of use of the first service function or the second service function exceeds the threshold, Then it is determined that the customer code is authenticated, and a customer profile displayed between the first service function and the second service function relative to the customer code is calculated, so that the customer profile to which the authenticated customer code belongs Send to this instant messaging account.

10: Online service system

111, 112, 113, 114: online services

111P, 112P, 113P, 114P: the first service function

121: Additional online services

15: Customer code

20: display system

21: Data processing device

211: Online Service Database Unit

212: Processing Module

2121: Search component

2122: Statistical graph generator component

213: Data Collection Module

22: Instant messaging account

221: display screen

26: database group

28: Service level evaluation device for instant messaging accounts

31: Transmission module

91: User

This disclosure can be further explained by the detailed description of the following diagrams In-depth understanding:

Figure 1: A schematic diagram of a display system in various embodiments of the present disclosure.

Figure 2: A schematic diagram of an online service system in various embodiments of the present disclosure.

Figure 3: Schematic diagram of statistical graph.

Figure 4: Schematic diagram of customer profile.

Please refer to FIG. 1, which is a schematic diagram of a display system 20 in various embodiments of the present disclosure. As shown in FIG. 1, the display system 20 includes a data processing device 21 and an instant communication account 22 coupled to the data processing device 21. The data processing device 21 includes an online service database unit 211, a processing module 212 coupled to the data unit 211, and a data collection module 213 coupled to the processing module 212. The online service database unit 211 includes the database group 26, and the database group 26 is further divided into an online service database and a customer behavior database. The instant messaging account 22 includes a display screen 221. For example, there is a transmission module 31 between the data collection module 213 and the instant messaging account 22, and the transmission module 31 is coupled therebetween.

As shown in Figure 2, the website serves the online service system 10 including a plurality of online services 111, 112, 113, and 114. For example, the online service system 10 may further include at least one additional online service 121, a recommended online service 131, and a customer code 15. There are a plurality of interactive relationships 111A, 112A, 113A, and 114A between the customer code 15 and the plurality of online services 111, 112, 113, and 114, respectively. The plurality of online services 111, 112, 113, and 114 respectively have a plurality of first service functions 111P, 112P, 113P, and 114P.

The plurality of online services 111, 112, 113, and 114 belong to a plurality of online service categories H111, H112, H113, and H114 respectively, and each of the plurality of online service categories H111, H112, H113, and H114 is a plurality of online service categories HA1 and HA2. The additional online service 121 belongs to an additional online service category HB1, and the additional online service category HB1 is different from any one of the plurality of online service categories HA1 and HA2. The recommended online service 121 belongs to a recommended online service category HC1.

For example, the plurality of online service categories HA1 and HA2 are respectively a rental housing category and a house purchase category, and the additional online service category HB1 is a loan category. For example, two online services 112 and 113 belong to the rental housing category and the housing purchase category, respectively.

To put it simply, after the instant messaging account has been bound so that the instant messaging account obtains the relative basic access rights of the website service, that is, the instant messaging account obtains the relative customer code in the website service, and at the same time The instant messaging account is allowed to access a plurality of online services recorded in the online service database, and then the system can start collecting user behaviors to determine the access permissions of the instant messaging account. In Figure 1, the data collection module 213 receives a first interactive message S11 or a second interactive message S12 from a user 91 through an instant messaging account, such as querying house objects in a real estate website. The first request message S11 includes the customer code, customer interaction date, and multiple service requirements of the customer code, and the service requirements are mainly for the line Used by the upper services 111, 112, 113, and 114, the second request message indicates the customer code, customer interaction date, and a second service function of the customer code.

For example, in order to search for an object, the user 91 will at least mention the relative online service, the object he wants, and the date of customer interaction in the first interactive message S11 he uses. Among them, in the customer behavior database, the relatively repetitive customer interaction time mentioned in the first interaction message S11 of the customer code is defined as the customer interaction date.

In order to collect more information about the activities of the user 91, the system can also place a special device in a specific physical location, and can find the existence of the device used by the user 91, such as placing the special device in the physical store of the operator, one However, the mobile phone WIFI signal is detected and recorded, that is, the user 91 may also send the second interactive message S12 in a passive state when entering the physical store. The second request message S12 indicates the customer code, the date of customer interaction, and a second service function of the customer code (that is, the location of the aforementioned special device).

As shown in Figure 3, the plurality of online service data respectively include a plurality of first service function information representing the first service function, and a plurality of online service category indicators respectively indicating the plurality of online service categories. The online service The name includes icon data representing a first icon and a statistical graph data block representing a statistical graph. The statistical graph has a plurality of label icons corresponding to the first service function information. To put it simply, the statistical graph is mainly to display a plurality of interactive messages in the form of a statistical graph. The X-axis customer interaction date corresponds to the Y-axis service demand.

In this way, the statistical graph generator component 2112 can discover the failure of the first service function or the second service function based on the customer interaction date of the first interactive message or the customer interaction date of the second interactive message. When the usage frequency exceeds the threshold, it is determined that the customer code is authenticated, and the transmission module 31 is used to prompt the customer code as an authenticated customer for the instant messaging account. After the customer code is an authenticated customer, in addition to the original basic access rights, it can be extended to the access rights of general members, but some special online services, such as the housing price evaluation system, need to be used more frequently , In order to be able to exchange for the user's continued willingness to use.

More specifically, between December 2018 and February 2019, the device will automatically continue to observe the device every day after it is obvious that no interactive messages are generated between December 2018 and February 2019. Days, the access authority of the customer code will be increased. Conversely, if the frequency of use is found to decrease, the access authority will be relatively reduced. In other words, the access authority relative to the customer code can be divided into several levels according to the customer profile, which further allows access to more of the online services.

In addition to determining that the customer code is certified, in order to allow the user to initially grasp his own customer profile when receiving the notification, it also targets the plural number in the first interactive message used by the certified customer code The first service function of an online service or the second service function in the second interactive message calculates the customer profile displayed between the first service function and the second service function relative to the customer code, such as Figure 4 And send the client profile to which the authenticated client code belongs to the instant messaging account through the sending module 31.

As shown in Figure 4, the customer profile roughly includes customer online behavior, attention objects, demand summary, attention area, and so on.

Most of the modifications and other embodiments of the present disclosure presented here will be understood by those familiar with the art to have the benefits of the teaching presented in the above description and related drawings. Therefore, we should understand that the present disclosure is not limited to the specific embodiments disclosed, and the modification and other embodiments are intended to be included in the scope of the following patent applications.

20: display system

21: Data processing device

211: Online Service Database Unit

212: Processing Module

2121: Search component

2122: Statistical graph generator component

213: Data Collection Module

22: Instant messaging account

221: display screen

26: database group

28: Service level evaluation device for instant messaging accounts

31: Transmission module

91: User

Claims (4)

A service level evaluation device for an instant messaging account is used to enable a website service to send relative information to an instant messaging account based on an access authority, including: An online service database that includes the name of one of the online services belonging to the website service, and a plurality of online service data representing a plurality of online services, each of the plurality of online services has a first service function, the A plurality of online services respectively belong to one of a plurality of online service categories, and the plurality of online service data respectively include a plurality of first service function information representing the first service function; A customer behavior database, the customer behavior database is used to store a plurality of customer behavior data, each customer behavior data mainly includes a customer code, and a first interactive message or a second interactive message, wherein the first interactive message A plurality of service requirements including the customer code, a customer interaction date, and the customer code, and the service requirement is mainly for the use of the online service, and the second interactive message indicates the customer code, a customer interaction date, and the customer code A second service function; A data collection module, coupled to the customer behavior database, receives the first interactive message or the second interactive message from the instant messaging account through a communication module, and combines the first interactive message or the second interactive message Stored in the customer behavior database, where the instant messaging account has been bound, so that the instant messaging account obtains the customer code in the website service, and the instant messaging account is allowed to access the online service database. Remember Multiple online services recorded; A processing module, coupled with the data collection module, the online service database, and the customer behavior database, and discover the customer interaction date based on the customer interaction date of the first interactive message or the second interaction message If the frequency of use of the first service function or the second service function exceeds a threshold, it is determined that the access authority relative to the client code is authenticated, and the second service function used by the authenticated client code is determined The first service function in the plurality of online services in an interactive message or the second service function in the second interactive message is calculated, and the relationship between the first service function and the second service function relative to the customer code is calculated A customer profile shown; A transmission module, coupled with the data collection module, the online service database, and the customer behavior database, is used to transmit the customer profile to which the authenticated customer code belongs to the instant messaging account. The apparatus for evaluating the service level of an instant messaging account according to claim 1, wherein the processing module first removes the first service function or the second service function of the plurality of online services in the first interactive message used by the customer code Only when the second service function in the interactive message exceeds a predetermined deviation value, the customer profile displayed between the first service function and the second service function relative to the customer code is calculated. The device for evaluating the service level of an instant messaging account according to claim 1, wherein the processing module first confirms the first service function or the second service function of the plurality of online services in the first interactive message used by the customer code The second service function in the interactive message exceeds a predetermined number before the customer is calculated The customer profile displayed between the first service function and the second service function relative to the code. The apparatus for evaluating the service level of an instant messaging account according to claim 1, wherein the access authority relative to the customer code can be divided into several levels according to the customer profile, which further allows access to more online services.

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