TWM617142U - Maintenance device for service function - Google Patents

Abstract

The maintenance device of the authoring service function mainly includes a customer database, a group database, a comparison module, and a maintenance module. The comparison module finds the customer whose conditions match each other according to the address group in the group attribute of the group and the contact address or the group belonging to the customer attribute of the customer, and uses the maintenance module to perform a new update. Add, delete or modify the available service functions in the available service function list in the group database to determine the relative service function list available to the customer group.

Description

Service function maintenance device

This creation is about a publishing device, especially a maintenance device for service functions.

In addition to the current real estate trading or leasing channels through the group bulletin board or physical service storefronts, real estate websites can provide detailed information on real estate sales or leasing nationwide, and can be combined with personalized needs services, so website information technology has become a real estate industry recently. Efforts to develop and develop the goal to enhance the competitiveness of the real estate industry.

As home buyers pay more and more attention to the group they are in and group-related activities, it has become a trend that the industry has to pay special attention to. In order to meet the needs of such groups and groups, it is necessary to hold various activities for different groups, and the publicity activities will of course involve the promotion of group activities. However, even for large real estate agents, it is difficult to universally serve all groups. Therefore, it is natural to take this limitation into consideration when presenting activities and publicizing the activities.

In addition, in order to improve the convenience of users when using home buying websites, most home buying websites will provide users with the function of favorites. When browsing and searching for housing objects, users can click "Favorites" on the object display page. Buttons or similar function buttons to perform collection operations, you can add your favorite objects to your favorites. this Later, users can use their favorites to check, track, compare or purchase items they like or are interested in daily. However, in many cases, users can only search for a certain number of objects in a wide range, and then check whether they meet their needs and include them in their favorites. However, the efficiency of finding objects is still too low. It will take a lot of time and energy to find objects of the same nature (for example, they are all in Taipei City, and they are all close to hospitals, parks, etc.).

For this reason, in view of the lack of known technology, the applicant created the "Service Function Maintenance Device" in this case to improve the aforementioned deficiency.

In order to overcome the problems of learning skills, the author provides a maintenance device with the authoring service function, which mainly includes a customer database, a group database, a comparison module, and a maintenance module. The comparison module receives the specific group to be searched, and finds out which conditions match each other based on the address group in the group attribute of the group and the contact address or the group belonging to the customer attribute of the customer The customer, and use the maintenance module to add, delete or modify the available service functions in the available service function list in the group database to determine the relative service function list available to the customer group . . In this way, the operator simply selects a specific group, and the system will publish the event information according to the complete customer list that has been summarized and collected in advance.

The maintenance device for the service function provided by this creation proposes a method that can summarize other customers of the same nature based on the customers that have been browsed during browsing, so as to more accurately publish information to people of the same nature.

10: Maintenance device for service function

100: Group database

101: Customer database

102: record space

103: Recording Module

105: Transmission module

107: Comparison module

109: Maintenance Module

5: client device

The first figure shows a schematic diagram of a specific embodiment of the maintenance device for the service function provided by the author.

The second figure shows a schematic diagram of a specific embodiment of the maintenance device for the service function provided by the author.

This creation will be described in further detail with the following preferred embodiments and their matching drawings.

Referring to the first figure, the maintenance device for the authoring service function mainly includes a customer database 101, a group database 100, a comparison module 107, and a maintenance module 109. The customer database 101 stores plural customer data, and each customer data has a customer index code and a plurality of customer attributes to which the customer index code belongs. The customer attribute includes at least a contact channel, a contact address, and a group to which it belongs, and the contact channel includes at least a phone number or an instant messaging software account. The user's client device 5 communicates data with the maintenance device 10 of the service function provided by this creation through the Internet. The aforementioned client device 5 may be a desktop computer, a notebook computer, a tablet computer, or a smart phone, etc.

For example, when a broker intends to send an activity message to a certain group of households, he enters the group index code and the activity message content relative to the group through a user interface, and the sending module 105 will follow all The received group index code obtains the corresponding contact channels of each customer in the customer group in the group from the group database 100, and publishes activity messages for each customer in the customer group through these contact channels. Wherein, the contact channel required for posting messages to the customer group comes from the customer database.

The group database 100 stores plural group data, and each group data has a group index code and plural group attributes to which the group index code belongs. Each group The group attribute includes at least a list of available service functions, customer groups, address groups, and service branches. The content of the service branch is generally a relative service store name or code. If the content of the service branch is blank, it means that the relative group is temporarily unavailable. Included in the focus of business development. The list of available service functions is a list of service functions that can be used by the customer group, so that each customer in the customer group will be able to use the service functions, such as notification to residents, payment of management fees, and housekeeping. Service and so on. The establishment of the customer group in the group database 100 is mainly established after the comparison module 107 compares the data. More specifically, the comparison module 107 finds the customer whose conditions match each other according to the address group in the group attribute of the group and the contact address or the group belonging to the customer attribute of the customer, and The customer group in each group attribute in the group database 100 is updated.

The customer database 101 uses the customer data maintenance module to add, delete, and modify data. That is, when a customer fills in the personal information through an interface, the contact channel is required, but the contact address or the group can be filled in optional, you can fill in only one of them, and then update the customer information by the customer data maintenance module Library 101.

For example, the address group of Yanshou National Residence C is between Lane 325, Jiankang Road, Songshan District, and Lane 80, Yanshou Street and Sanmin Road. Therefore, even if a customer does not fill in the group to which he belongs or fills in incorrectly, the comparison model will result. Group 107 cannot compare that this customer belongs to Yanshou National Housing Standard C, and will still compare the addresses between Lane 325, Jiankang Road, Songshan District and Lane 80, Yanshou Street and Sanmin Road based on the contact address filled in by the customer. If it is found that the contact address of the customer belongs to the range, the comparison module 107 will include the customer into the customer group in the group of the C standard of Life Extension National House.

After completing the data maintenance of the group database 100 as described above, the system The system also needs to further display different service functions for different customer groups, such as providing notifications, management fee payment, housekeeping services, etc. for different customer groups to avoid displaying service functions that have not yet been opened in certain areas. It causes unnecessary trouble in the list of service functions that cannot use this function. In this regard, the maintenance module 109 adds, deletes, or modifies the available service functions in the list of available service functions in the group database 100 according to the operating instructions to determine the relative available service functions for the customer group. The list of service functions.

In order to publish messages more accurately, before the sending module 105 sends a message, the system can also analyze which customers have the same attributes based on the browsing records of all customers, so that when sending a message, it can also send activity messages for a specific ethnic group in a specific group. .

Referring to the second figure, the maintenance device of the authoring service function further includes a recording module 103 and a recording space 102. The record space 102 stores a plurality of browsing records, and each browsing record corresponds to the customer index code. The recording module 103 detects and receives a browsing event from the client device 5, and the browsing event includes the client index code, so as to store the client index code and an operation behavior corresponding to the browsing event in the recording space 102.

Specifically, when the user uses the client device 5 to browse the client viewing website provided by the system, the recording module 103 will detect and receive the browsing event from the client device. Since the browsing event includes the customer index code and the operation behavior, the customer index code and the operation behavior corresponding to the customer index code in the browsing event can be stored in the recording space 102. As long as the collected browsing events reach a certain level and can produce a meaningful specific group, the customer index code in the plural browsing records can be summarized based on the plural browsing records to which the customer index code belongs , With a high degree of overlap And use the transmission module 105 to publish activity messages for a specific ethnic group in the group to the client device 5 to which the customer index code belongs. Among them, the customer group in each group attribute is at least one customer index code related to the highly overlapping customer attribute.

The above-mentioned operation behavior is related to the abbreviation, price, group name, address, floor, building registration area, land registration area, unit price per unit area, type, layout, house age, parking space, orientation, elevator, management of the real estate customer Expenses, layout diagrams, life functions. Operational behaviors are prioritized. The higher the priority, the higher the priority to compare the high overlap, which affects the customers presented in the customer group in each group attribute. The above-mentioned specific groups are mainly defined by a single customer attribute or multiple customer attributes. For example, the group attribute is three generations in the same house, and the relative customer attribute is to change a big room (more than 3 rooms and more than 30 pings).

Since the comparison module 107 can use the customer index code of each browsing record stored in the record space 102 to find out the multiple customer attributes to which the customer index code belongs, and then summarize the customer index in the plural browsing records Code, the customer attribute with a high degree of overlap. For example, if a user frequently browses building customers in the same area repeatedly, the comparison module 107 determines that the user is highly interested in building customers in a specific area, and will not have been browsed in a specific area. The building customers of is listed as the customer attribute with a high degree of overlap, and they are included in the customer group in each group attribute. However, since the number of customer groups that can be included in each group attribute is limited, for example, 3 pieces, as long as there are too many building customers in a particular area, the comparison module 107 will need to be further screened. That is, expand more attributes of this customer to find the Degree of overlap, for example, in addition to building customers in the same area, users often browse nearby customers who have parks, hospitals, and MRT stations.

However, in order to make the customers of the customer group included in each group attribute closer to the user's expectations, each customer attribute in the plural customer attributes has priority, and the higher the priority, the more priority. Relatively high overlap. In other words, for example, a user frequently clicks a customer who has parks and a hospital in the customer group in each group attribute, but does not have a MRT station, even if the customer's index code in the plural browsing records is the customer The attribute often appears as the customer attribute of MRT station, and the priority of the customer attribute of MRT station will also be reduced, and the possibility of the customer group being included in each group attribute in the future will also decrease.

This creation is disclosed with the above-mentioned preferred embodiments and examples as references, and readers should understand that these examples are used for description rather than limitation. Anyone who is familiar with this technique can make various combinations and modifications without departing from the spirit and scope of this creation, and it should still fall within the scope of this creation patent.

10: Maintenance device for service function

100: Group database

101: Customer database

105: Transmission module

107: Comparison module

109: Maintenance Module

5: client device

Claims (5)

A maintenance device for service functions, including: A customer database, storing multiple customer data, each customer data has a customer index code and multiple customer attributes to which the customer index code belongs, where the customer attributes include at least a contact channel, a contact address, and a group , The contact channel contains at least a phone number or instant messaging software account; A group database, storing plural group data, each group data has a group index code and a plurality of group attributes to which the group index code belongs, and each group attribute includes at least one usable A list of service functions, a customer group, an address group, and a service branch. If the content of the service branch is blank, it means that the relative group is temporarily not included in the business development focus. The available service function list is the one that can provide relative A list of the service functions used by the customer group, so that each customer in the customer group will be able to use the service functions; A comparison module is coupled to the customer database and the group database, and finds out according to the address group in the group attribute of the group and the contact address or the group belonging to the customer attribute of the customer For the customers whose conditions match each other, update the customer group in each group attribute in the group database; and A maintenance module, coupled with the customer database and the group database, adds, deletes or modifies the available service functions in the list of available service functions in the group database according to an operation command, To determine the relative list of service functions available to the customer group. For example, the maintenance device for the service function described in item 1 of the scope of patent application, wherein the maintenance device for the service function further includes: A transmission module, coupled with the comparison module, the group database, and the customer database, According to the received group index code, an activity message is issued for each customer in the customer group in the corresponding group, wherein the contact channel required for posting a message for the customer group comes from the customer database. For example, the maintenance device for the service function described in item 1 of the scope of patent application, wherein the maintenance device for the service function further includes: a record space configured to store a plurality of browsing records, and each browsing record corresponds to the customer index Code; a recording module, coupled to the customer database, the recording space, and used to detect and receive a browsing event from a client device, the browsing event includes the customer index code to save the browsing event The customer index code and an operation action corresponding to it are placed in the record space; among them, based on the plurality of browsing records to which the customer index code belongs, the customer index codes in the plural browsing records are summarized as having a high degree of overlap. Customer attributes, and publish the activity message to the client device to which the customer index code belongs. For example, the service function maintenance device described in item 3 of the scope of patent application, wherein the operation behavior is related to the abbreviation, price, group name, address, floor, building registration area, land registration area, and unit price per unit area of the real estate customer , Type, layout, age of house, parking space, seat orientation, elevator, management fee, layout diagram, living function. For example, the service function maintenance device described in item 4 of the scope of patent application, in which the operation behavior has a priority among multiple customer attributes, and the higher the priority, the higher the priority and the higher overlap.

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