TWI793553B - Personnel Dispatch System - Google Patents

Abstract

A personnel dispatching system, the system includes: a server module, which includes a dispatch processing center, a case query module, and a database service, the case query module is connected with an input keyword module, the dispatch processing The center is connected to the case query module and includes a dispatch docking system and a dispatch tracking platform. The database service is connected to the dispatch processing center and includes a customer progress data, a dispatch tracking data, and a dispatcher dynamic data; a dispatch tracking report The module is connected to the dispatch processing center; using this system, the internal personnel can fully grasp the progress of each case and the field dispatch personnel, and the dispatch personnel can also know their task location and the preliminary status of the accident scene.

Description

Personnel Dispatch System

The present invention relates to a system, which refers to a personnel dispatching system that allows internal personnel to grasp the progress of each case and dispatch personnel in the field, and dispatch personnel in the field can also know the location of their tasks and the preliminary status of the accident scene.

According to the current insurance industry that is gradually growing and the division of labor is increasing, while the number of cases is increasing, the demand for personnel in the insurance industry has also continued to increase exponentially. Under such circumstances, the insurance company has become a major issue in the progress and control of the case of its dispatched personnel. The traditional personnel dispatch mechanism requires specialists to work outside the office (that is, dispatch personnel), and internally dispatch personnel to handle cases. The mechanism of dispatch, and between the two, due to the nature of the work, the turnover of personnel is relatively large, so the insurance company needs to spend time retraining personnel, which also makes this mechanism prone to lack of manpower due to insufficient personnel or unfinished training Therefore, a system is needed to communicate and integrate the dispatch mechanism, reduce the manpower burden, improve the dispatch efficiency and reduce the accident location and customer waiting time. However, the dispatch personnel often need to communicate on the phone because they are out for a long time. In order to know the location of the dispatched personnel, and if the customer has an accident, most of the internal personnel do not have time to confirm the location of the dispatched personnel one by one, and can only be directly based on the estimated attendance location of the dispatched personnel today, or the location of the previously assigned accident. Predictive positioning, so it is impossible to directly ask the nearest dispatcher to go, which increases the time cost.

The applicant hereby searches keywords (dispatch) (support), (dispatch) (planning) ((insurance) OR (claims)), (dispatch) ((support) OR (rescue)) ((accident) OR (emergency) )) (positioning) (tracking) query to obtain the following conventional patents, for example, conventional patent announcement CN110536247A No. "Searcher's position Synchronization method, device, computer equipment and storage medium" invention patent, the content of the scope of the patent application is known as: "1. A method for synchronizing the position of surveyors, which is characterized in that it includes: receiving the accident report request sent by the first terminal , the accident report request includes the location of the accident; generate survey task information according to the accident report request, and send the survey task information to the corresponding second terminal; obtain the position of the surveyor corresponding to the second terminal in real time, and generate A target route from the surveyor's position to the accident position; sending the target route and the surveyor's position to the first terminal, so that the first terminal displays the target route and the survey 2. The method for synchronizing the position of surveyors according to claim 1, wherein said acquiring the position of surveyors corresponding to the second terminal immediately comprises: if the base station corresponding to the second terminal is acquired Connection information, determine the surveyor's position corresponding to the second terminal according to the base station connection information. 3. The surveyor's position synchronization method as claimed in claim 2, wherein the base station connection information includes the second The base station identification information of the base station connected to the terminal, and the transmission delay and/or signal strength between the second terminal and the base station; determining the position of the surveyor corresponding to the second terminal according to the base station connection information, including : Acquiring the location of the base station according to the identification information of the base station; determining the communication distance between the second terminal and the base station according to the transmission delay and/or signal strength; according to the location of the base station and the Communication distance determines the surveyor's position corresponding to the second terminal. 4. The surveyor's position synchronization method as claimed in claim 3, characterized in that, according to the position of the base station and the communication distance, the first station is determined. The location of the surveyor corresponding to the second terminal includes: determining the location range corresponding to the second terminal according to the location of the base station and the communication distance; obtaining road distribution data corresponding to the location of the base station, and the road distribution data includes Road information; according to the intersection of the position range and the road, determine the surveyor's position corresponding to the second terminal. 5. The surveyor's position synchronization method as claimed in claim 2, wherein the Before the target route and the position of the surveyor are sent to the first terminal, it includes: if the The base station connection information corresponding to the second terminal has not been obtained for a preset period of time, and the first time and the second time when the second terminal is connected to the last base station are determined, and the first time is the first time when the The moment when the second terminal sends the base station connection information through the last base station, and the second moment is the moment when the base station connection information sent by the second terminal through the last base station is received for the last time; according to the The position of the surveyor corresponding to the first moment and the position of the surveyor corresponding to the second moment, calculating an estimated value of the position of the surveyor; generating a target route from the position of the surveyor to the location of the accident. 6. The surveyor position synchronization method as claimed in claim 5, wherein the position of the surveyor is calculated according to the position of the surveyor corresponding to the first moment and the position of the surveyor corresponding to the second moment The estimated value of , including: calculating the The travel speed of the surveyor on the target route; calculate the estimated value of the surveyor's position according to the surveyor's position corresponding to the second moment on the target route and the travel speed. 7. The surveyor's position synchronization method as claimed in claim 2, wherein said generating a target route from said surveyor's position to said accident location comprises: obtaining road distribution data in a preset map; A route planning algorithm that generates a target route from the surveyor's position to the accident position according to the road distribution data. 8. A surveyor position synchronization device, characterized in that it includes: an accident acquisition module, used to receive an accident report request sent by the first terminal, the accident report request including the accident location; a task delivery module, used to The accident reporting request generates survey task information, and sends the survey task information to the corresponding second terminal; the route planning module is used to obtain the position of the surveyor corresponding to the second terminal in real time, and generate the information from the surveyor The target route from the location to the accident location; a location sending module, configured to send the target route and the surveyor’s location to the first terminal, so that the first terminal displays the target route and the Describe the surveyor's location. 9. A computer device, its It is characterized in that the computer device includes a memory and a processor; the memory is used to store computer programs; the processor is used to execute the computer programs and realize the claims 1-2 when executing the computer programs. The surveyor position synchronization method described in any one of 7. 10. A computer-readable storage medium, the computer-readable storage medium stores a computer program, characterized in that: if the computer program is executed by a processor, the survey as described in any one of claims 1-7 is realized Synchronization method of employee location. ", the above-disclosed patent discloses a dispatcher tracking method. Customers can know the dispatcher's real-time dynamics, and estimate the arrival time at the destination through the travel speed and distance. However, it does not disclose the dispatcher's dispatching, dispatching It is unable to arrange the best dispatch personnel for customers quickly, and at the same time, it can interact with customers through instant messaging to reduce customer anxiety.

For example, the new patent No. M589856 of the Republic of China Patent Announcement "Insurance Claims Dispatching System" is commonly used. According to the scope of the patent application, it is known as "1. An insurance claims dispatching system, including: an information transfer server; a dispatching server A server connected to the information delivery server, including a dispatch logic module; and a management insurance claim server, connected to the information delivery server; wherein, the information delivery server is used to receive a claim settlement request and deliver insurance Claim related data notification; the dispatch logic module is used to assign claim personnel according to the dispatch logic; the management insurance claim server is used to store the claim request, the dispatched claim personnel and the relevant information of the claim processing result, as well as all Notification. 2. The system as described in claim 1, further comprising a first user device connected to the management insurance claim settlement server, wherein the first user device is used to transmit an insurance accident claim settlement request to the information delivery server 3. The system as described in claim 1, further comprising a second user device connected to the information delivery server, wherein the second user device is used to receive relevant information and notifications of insurance claims cases. 4. If The system described in claim 2 or 3, wherein the user device is a mobile phone, a tablet computer or a notebook computer. 5. The system described in claim 2 or 3, wherein the information transfer server transfers the relevant data to the user The method of the device includes: phone notification, email notification, SMS notification, or application program (App) push. 6. The system according to claim 1, wherein the insurance claim system is used for auto insurance claims. 7. The system according to claim 6, wherein the content of the accident claim request includes license plate, contact information, name, location, accident status, or any combination thereof. 8. The system as described in Claim 6, wherein the insurance claim related information notification includes the name and contact information of the claimant, the estimated arrival time of the claimant, the insurance company he belongs to, or any combination thereof. 9. The system as described in claim 6, wherein the case dispatching server further includes a database, which is used to store relevant information of claim personnel, including personnel information, office location, calendar, contact information or any other combination. 10. The system according to claim 8 or 9, wherein the contact information includes a mobile phone number or a communication platform account. 11. The system as described in Claim 1, wherein the information delivery server further includes an information confirmation module, and the information confirmation module is used to confirm whether the applicant is a qualified applicant according to the claim settlement request. ", the patent disclosed above discloses a dispatching system that assigns claimants according to the dispatching logic, but it does not clearly disclose the dispatching logic. It also discloses the fastest and best dispatching of claimants, dynamic tracking of personnel, instant messaging, etc. Service Content.

For example, there are three US, European, German, and Japanese Patent Publications US7054647B2/EP1333395B1/DE60140884D1/JP5106741B2/US7257420B2/Mainland Patent Publication No. CN102624998A "Position Information System and Scheduling Support System" patent, which is known as "1" according to the content of the patent application. . A position display system, characterized in that the position display system uses a position information system, and the position information system includes: a telephone number acquisition unit that acquires an incoming telephone number when receiving telephone information; and a position information acquisition unit that uses Specially designate the database of the phone number and the setting place of the phone to obtain the location information of the incoming phone, and the location display system includes: a display; a map database, which stores map image data; and a display control unit, which receives the phone information , based on the location information of the incoming call acquired by the location information system, from the The map database acquires map image data centering on the location where the incoming phone is installed, and displays it on the display so that the location where the incoming phone is installed is located in the center of the screen. 2. The positional information system according to claim 1, wherein the positional information is an address of an installation place of the incoming telephone. 3. The positional information system according to claim 1, wherein the positional information is the latitude and longitude of the installation place of the incoming telephone. 4. The position display system according to claim 1, further comprising a mobile information storage unit storing the mobile information including the position information of the mobile terminal sent from the mobile terminal; The display control unit displays, on the map on the display, a sign indicating each mobile terminal based on the mobile object information obtained from the mobile object information storage unit. 5. The position display system according to claim 1, wherein the mobile body information further includes information indicating the existence of the terminal user carrying the mobile body. ", the patent disclosed above disclosed a way to obtain location information and display the location of dispatched personnel through telephone notification and positioning. Case density distribution.

For example, the invention patent CN101562887A "dispatch support system, management device and terminal device" is commonly used in the four mainland patents. According to the content of 16-18 items in the scope of the patent application, it is known that it is "16. A management device that supports the dispatch of dispatched workers. In the dispatch support system of , the terminal device carried by each dispatched worker is characterized in that the management device includes: a communication unit for communicating with the terminal device; a dispatched worker information storage unit for dispatching worker information including location information and status data received from the terminal device about each dispatching worker is stored; and the support processing unit, when there is a dispatch request, based on the dispatch destination information including the location information of the dispatch destination and the dispatched worker information of each dispatched worker acquired from the dispatched worker information storage unit, executes the selection support process of the dispatched worker to the dispatch destination, and the final The terminal device includes: a location information acquisition part, which obtains the location information of the terminal device from the position measuring unit system; an input part, which is used for the dispatched worker to input status data indicating his own status; a communication part, which obtains the location information obtained through the location information. The location information obtained by the unit and the status data input through the input unit are sent to the management device, and the dispatch worker support information is sent from the management device to the terminal device of the dispatch worker, and the terminal device further includes a display, At the same time, the dispatched worker support information is received through the communication unit and displayed on the display. 17. The terminal device according to claim 16, wherein the dispatch worker support information includes information on service cases of the dispatch destination. 18. The terminal device according to claim 16 or 17, wherein the dispatch worker support information includes information on the same case. ", the previously disclosed patent provides dispatch support through terminal location movement information. It does not disclose the personnel dispatch system, dispatch optimization algorithm, dispatch personnel docking and tracking service, dispatch personnel online support service, and dispatch case density distribution.

For example, Xiyongwu Continental Patent Publication No. CN107045781A "A Linkage Rescue System and Method Based on Mobile Positioning" is an invention patent. According to the scope of the patent application, it is known as "1. A Linkage Rescue System Based on Mobile Positioning, which is characterized in that it includes: A call for help module, the call for help module is set on the mobile terminal, and the user calls for help through the call for help module installed on the mobile terminal; the big data real-time processing server sends the help signal of the call for help module to the big data real-time processing server On the device, the big data real-time processing server is set in the control center. The big data real-time processing server receives the signal of the emergency module, touches to activate the emergency mode, and linkage activates the emergency linkage module; The data batch processing server is responsible for receiving the information from the big data real-time processing server. The information of the big data real-time processing server includes the real-time speed, acceleration, and driving time of the vehicle in transit, and the accident level is calculated and processed according to the driving data system of the vehicle; The emergency rescue big data processing module receives the accident level of the in-transit big data processing batch processing server, and according to the accident level of each accident level stored in the system The alarm handling opinion pops up the corresponding alarm handling opinion, and the alarm opinion triggers the start of the rescue task module, and if there is a need for rescue in the alarm opinion, the information is automatically sent to the rescue task module to start; the emergency linkage module, the big data instant processing module The group sends the call for help information to the emergency linkage module. The emergency linkage module includes the processing module and the accident driver linkage module. The processing module handles the follow-up corresponding matters of the accident. The GPS system locates the accident site where the driver is to be rescued, and the rescuers go to the rescue site through the positioning; the rescue task module, the in-transit big data batch processing module starts the rescue task module according to the alarm level and suggestions, and sends the accident data and alarm suggestions to The rescue mission module publishes rescue missions to the rescue mission module, and the rescue mission module dispatches rescuers to rescue according to the rescue positioning module. ", the above-disclosed patent discloses a linkage rescue system, which includes the notification and positioning of insurance dispatchers and joint rescue with rescue-related units. It does not disclose the deployment of insurance dispatchers, dynamic positioning, and estimation of arrival time.

For example, Xiyong Liu Continental Patent Announcement No. CN102930715B "Satellite Positioning-Based Accident Vehicle Survey and Rescue System and Method" invention patent, according to the content of the patent application, it is known as "1. A satellite positioning-based accident vehicle survey and rescue system, It includes a user mobile platform with satellite positioning, wireless communication and map functions, and is characterized in that it also includes a rescue service platform, a rescue service platform and a rescue mobile platform. The user mobile platform and the rescue mobile platform communicate with the rescue service platform through a wireless communication network , rescue service platform communication, the user mobile platform sends an accident rescue request to the rescue service platform, uses satellite positioning and map functions to send accident location information to the rescue service platform, and interacts with rescuers in real time; the rescue service platform is installed on the application On the server, it is used to process rescue information, search online users near the accident site and send rescue accident information to nearby online users, search and contact rescue business units, and provide real-time message transfer services for car owners and rescue business units; The rescue business platform is installed on the application server of the rescue business unit to store accident vehicles vehicle information, locate the accident vehicle, investigate and rescue vehicle location, notify the rescue, survey personnel and vehicles and provide real-time interactive services for accident vehicle owners; the rescue mobile platform has satellite positioning, wireless communication and map functions, and is used to obtain the accident vehicle location , Real-time interaction with the owner of the accident. 2. The accident vehicle survey based on satellite positioning as claimed in claim 1, the rescue system is characterized in that the mobile platform operating carrier of the user is a smart phone, a tablet computer, a handheld computer, a vehicle navigation device, a Beidou handheld terminal or a Beidou vehicle-mounted terminal. 3. The accident vehicle survey based on satellite positioning as claimed in claim 1, the rescue system is characterized in that the mobile platform for rescue is a smart phone, a tablet computer, a palmtop computer, a vehicle navigation device, a Beidou handheld terminal, and a Beidou vehicle-mounted terminal. 4. The accident vehicle investigation based on satellite positioning as claimed in claim 1, the rescue system is characterized in that the user mobile platform is also used for real-time display of rescue, the location and arrival time of the survey vehicle, and the distress information of other users. 5. The accident vehicle investigation based on satellite positioning as claimed in claim 1, the rescue system is characterized in that said wireless communication network. 6. The accident vehicle investigation based on satellite positioning as claimed in claim 1, the rescue system is characterized in that the rescue mobile platform is also used to generate the optimal path to the accident vehicle position information obtained, and report the rescue in real time , survey the vehicle location information, and calculate the time to reach the accident location. 7. An accident vehicle investigation based on satellite positioning, a rescue method is characterized in that the method is realized through the following steps: (1) after a vehicle accident occurs, the accident vehicle owner starts the accident report function of the user mobile platform, and the user mobile platform utilizes wireless communication The network communicates with the rescue service platform, and at this time, the user mobile platform activates the location acquisition module; (2) the rescue service platform obtains the location information of the accident vehicle through two positionings, and wirelessly communicates with the user mobile platform to obtain accident information and vehicle and owner information; (3) ) The rescue service platform queries the detailed information of the car owner based on the obtained car owner and vehicle information, and generates an accident record based on the insurance information; (4) When the accident car owner does not need rescue and surveys the business unit for service, the rescue service platform searches for online users near the accident site and sends the rescue The information is sent to online users near the accident scene; (5) when When the owner of the accident vehicle needs rescue, when the investigation business unit provides service, the rescue service platform searches for the rescue business unit and sends the rescue information to the rescue business platform of the rescue business unit; (6) The rescue business platform and the rescue service platform communicate wirelessly to obtain vehicle location information and On-site situation information, search, and dispatch the rescue near the accident scene, survey personnel and vehicles; replace the rescue task, and send the location information of the accident vehicle owner to the rescue mobile platform; The platform interacts in real time with rescue business units, online users near the accident site, rescuers, and survey personnel until the rescue and survey work is completed. 8. The accident vehicle investigation based on satellite positioning as claimed in claim 7, rescue method, is characterized in that in step (2) twice positioning obtains accident vehicle location information as: (1) mobile base station location: by user's mobile platform The wireless communication function obtains the current mobile base station number, obtains the position of the mobile base station through the mobile base station number, calculates the relative position of the user according to the time when the wireless communication signal of the user's mobile platform reaches the base station, and obtains the position information of the accident vehicle; (2) satellite Positioning: Turn on the satellite positioning function of the user's mobile platform to obtain the correct position information of the accident vehicle. 9. The satellite positioning-based accident vehicle investigation and rescue method according to claim 7, characterized in that said accident information includes accident text and voice. ", the former patent discloses accident investigation, rescue, wireless communication and map functions based on satellite positioning, but it does not disclose the dispatching of personnel, real-time dynamic location, and communication to make customers feel at ease.

It is the previously disclosed conventional patents that still need to be improved, which greatly reduces their practicability, and this is what the industry and consumers are eager to break through.

In order to solve the above-mentioned deficiencies in the prior art, the main purpose of the present invention is to provide a personnel dispatching system. The utilization system includes a server module and a dispatch tracking and reporting module. The server module includes a dispatch processing center and a case inquiry module. and server modules for database services; case inquiries Module connection input keyword module; dispatch processing center includes dispatch receiving system and dispatch tracking platform; database service includes customer progress data, dispatch tracking data, dispatch personnel dynamic data, in order to overcome the difficulties in the existing technology.

The secondary purpose of the present invention is to provide a personnel dispatching system. Through the server module, the system integrates the case inquiry and dispatch personnel's location into a dispatch tracking platform with an overall interface. The progress of personnel location, new case dispatch, etc. is controlled, and personnel control is carried out through the dispatch docking system; the dispatch tracking and reporting module allows dispatch personnel to directly update the progress of the case and submit it to internal personnel and the system for confirmation. Synchronous updates include but are not limited to cases Information such as the current situation and the location of dispatched personnel.

Another object of the present invention is to provide a personnel dispatching system, which can effectively improve the system so that internal personnel can fully grasp the progress of each case and field dispatch personnel, and dispatch personnel can also know their task location and the initial status of the accident scene, reducing communication and time Connect with the distance cost and improve the accident personnel to achieve dispatch efficiency.

The problem to be solved by the present invention is due to the common use of a mainland patent announcement CN110536247A "Searcher position synchronization method, device, computer equipment and storage medium" invention patent, which does not disclose functions such as personnel scheduling and online communication with dispatched personnel. It cannot quickly arrange the best dispatch personnel for customers, and at the same time, it can interact with customers through instant messaging to reduce customer anxiety, etc.; , which also discloses the dispatch of the fastest and best claims personnel, dynamic tracking of personnel, instant messaging and other services; for example, three US, European, German, and Japanese patent announcements US7054647B2/EP1333395B1/DE60140884D1/JP5106741B2/US7257420B2/Mainland Patent Publication CN102624998A No. patent, which did not disclose personnel dispatching system, dispatching optimization algorithm, Dispatch personnel docking and tracking services, dispatch personnel online support services, and distribution of dispatch case density; for example, the four continents patent publication CN101562887A "dispatch support system, management device and terminal device" invention patent application patent scope items 16-18, which are not disclosed It does not disclose the personnel dispatch system, dispatch optimization calculation, dispatch personnel docking and tracking service, dispatch personnel online support service, and dispatch case density distribution; for example, Xiyongwu Continental Patent Publication No. CN107045781A "A linkage rescue system and method based on mobile positioning "Invention patents, which do not disclose the deployment of insurance dispatched personnel, dynamic positioning, and estimation of arrival time; Undisclosed dispatch personnel scheduling, real-time dynamic location, and communication make customers feel at ease.

The technical means to solve the problem, in order to achieve the above purpose, the present invention provides a personnel dispatching system, which is characterized in that the system includes: a server module, which includes a dispatch processing center, a case query module, a data Library service, the case query module is connected with an input keyword module that provides input data sources, and the dispatch processing center is connected to the case query module and includes a pair of cases to be dispatched and dispatch docking with relevant personnel who provide dispatch notifications system, a dispatch tracking platform corresponding to dispatched cases, the database service is connected to the dispatch processing center and can include a customer progress data, a dispatch tracking data, and a dispatch personnel dynamic data; a dispatch tracking reporting module, which is connected to The dispatch docking system and the dispatch tracking platform of the dispatch processing center; using this system, the internal personnel can fully grasp the progress of each case and the field dispatch personnel, and the dispatch personnel can also know their task location and the initial status of the accident scene.

Wherein, the case query module of the server module of the present invention at least includes an automatic input system or a manual input module.

Wherein, the dispatch tracking and reporting module of the present invention at least includes an interface module, a dispatch status tracking system, and a reporting module.

Wherein, the interface module of the dispatch tracking report module of the present invention at least includes a computer installation program, a browser, and a mobile application program.

Wherein, the dispatch status tracking system of the dispatch tracking reporting module of the present invention at least includes dispatcher location marking, accident personnel location marking, docking progress status, accident personnel contact, and accident scene image resources.

Wherein, the report module of the dispatch tracking report module of the present invention at least includes but not limited to progress report and support request.

Wherein, the input keyword module of the present invention at least includes the accident number of the case data, the name of the customer data, ID card data, telephone number, age, birthday, address, the road type of the accident data, driver, driver's license number, accident content, The police dealt with it.

Wherein, the automatic input system support method of the case inquiry module of the present invention at least includes image recognition, voice recognition, document and barcode recognition.

Wherein, the interface input supported by the manual input module of the case query module of the present invention at least includes application program interface input, browser interface input, and computer program interface input.

Compared with the effect of the previous technology, the system includes the server module and the dispatch tracking report module, and the server module also includes the dispatch processing center, the case query module and the database service; the case query The module is connected with the input keyword module that provides input data sources; the dispatch processing center includes the dispatch receiving system and the dispatch tracking platform; the database service includes the customer progress data, the dispatch tracking data, the The dynamic data of the dispatcher; furthermore, through the server module, the system integrates the case inquiry and the dispatcher's location into an overall interface for the dispatch tracking On the platform, internal personnel control the progress including but not limited to the progress of the case, the location of the dispatched personnel, and the dispatch of new cases according to the platform, and control the personnel through the dispatch docking system; and the dispatch tracking and reporting module allows dispatch personnel to directly update the case The progress will be confirmed by internal personnel and the system, and the information including but not limited to the current status of the case and the location of the dispatched personnel will be updated synchronously; through the effective improvement of the system, the internal personnel can fully grasp the progress of each case and the field dispatched personnel, and the dispatched personnel can also Being able to know the location of the task and the initial status of the accident scene, reduce communication, time and distance costs and improve the docking of accident personnel to achieve efficient dispatch will greatly expand the utilization of the industry and be novel and progressive.

100: system

1: Server module

11: Dispatch processing center

111:Dispatch docking system

112:Dispatch tracking platform

12: Case query module

120: Input keyword module

121: Automatic input system

11: Image recognition

12:Speech recognition

13: Document and barcode identification

122: Manual input module

1221: Application program interface input

1222: browser interface input

1223: Computer program interface input

13: Database service

131: Customer progress information

132: Dispatch tracking data

133: Dynamic information of dispatched personnel

2: Dispatch tracking report module

21: Interface module

22: Dispatching Status Tracking System

23:Return Module

The first figure: is the structural diagram of the present invention.

The second figure: is the structure diagram of the case inquiry module of the present invention.

Figure 3: It is a schematic diagram of the dispatch tracking platform of the present invention.

Figure 4: It is a flow chart of the dispatch docking system of the present invention.

Figure 5: It is a structure diagram of the dispatch tracking report module of the present invention.

The present invention is hereby combined with the accompanying drawings and described in detail as follows in the form of embodiments. The purpose of the drawings used in the text is only for illustration and auxiliary description, and may not be the true proportion and accuracy of the present invention after implementation. Configuration, so the ratio and configuration relationship of the attached drawings should not limit the patent scope of the present invention in actual implementation, and it will be described first.

Please refer to the first figure, the second figure, the third figure, the fourth figure, and the fifth figure, which are the structure diagram of the present invention, the structure diagram of the case query module of the present invention, and the dispatch tracking platform of the present invention Figure, the flow chart of the dispatch docking system of the present invention, the structure diagram of the dispatch tracking and reporting module of the present invention, in a preferred embodiment of the personnel dispatch system of the present invention, the system 100 includes a server module 1 and a dispatch tracking Report mod 2.

The aforementioned server module 1 includes a dispatch processing center 11, a case query module 12, and a database service 13. The case query module 12 is connected to an input keyword module that provides an input data source. Group 120, the input keyword module 120 refers to the classification of all keyword characters that can be identified for the case that needs to be found; the input keyword module 120 includes but is not limited to the accident number of the case data, the name of the customer data , identity card data, telephone, age, birthday, address, road type of accident data, driver, driver's license number, accident content, police handling and other keywords, do the case query module to search; the case query module 12 can be used through The data source of the input keyword module 120 searches or screens the case data of the dispatch processing center 11 of the server module 1; the dispatch processing center 11 is connected to the case query module 12 and includes but is not limited to a A dispatch docking system 111 for cases to be dispatched and relevant personnel for issuing dispatch notifications, a dispatch tracking platform 112 for dispatched cases, the database service 13 includes the data collection of all cases, and is connected to the dispatch processing center 11 and includes but Not limited to a customer progress data 131, a dispatch tracking data 132, a dispatch personnel dynamic data 133 and other information; the customer progress data 131 refers to the customer-related cases including but not limited to the current status of the case, the time of filing the case, the responsible dispatcher, and the history of the case Records and other collections of all customer data related to this case; the dispatch tracking data 132 refers to the current dynamic status of all dispatch cases, including but not limited to case progress status, next progress progress status, case history records and other status records, For managers to evaluate the current situation of the case and understand the current situation of dispatched personnel; the dispatched personnel dynamic data 133 refers to the dynamic data records for all online dispatched personnel, including but not limited to location information, gender, name, age, dispatch experience, etc. data, and through the dispatch tracking platform 112 to graphically mark all There is the mutual position between the dispatcher and the customer as the basis for the management personnel to dispatch the case; and the case query module 12 includes but is not limited to an automatic input system 121 or a manual input module 122; the automatic input system 121 refers to For the cases that need to be searched for, do automatic input or document recognition, complete the keyword input and provide the system 100 to list the matching cases; the support methods include but not limited to image recognition 1211, voice recognition 1212, document and barcode recognition 1213, etc., through The system 100 can automatically complete keyword input and character classification, and then the user side checks that the identified content is correct and confirms that it is sent; the manual input module 122 refers to providing a manual input method for cases that need to be searched to complete keyword input Provide the system 100 to list the matching cases, and the supported interface input includes but not limited to terminal input such as application program interface input 1221, browser interface input 1222, computer program interface input 1223, etc. Input keywords to confirm and send .

The aforementioned dispatch tracking and reporting module 2 is connected to the dispatch docking system 111 and the dispatch tracking platform 112 of the dispatch processing center 11; using the system 100, internal personnel can fully grasp the progress of each case and field dispatch personnel, Dispatch personnel can also know their task address and the initial status of the accident scene; through the dispatch processing center 11 and the dispatch tracking platform 112, all case dispatch and progress status are displayed, and the progress report of the dispatch tracking reporting module 2 described later Update information; the dispatch docking system 111 can use the dynamic data 133 of the dispatcher in the database service 13 of the system 100 for cases including but not limited to new cases, cases to be dispatched, etc. that need to be dispatched. The personnel options that can be dispatched are selected, and the dispatching instruction can be issued by the system 100 or the management personnel.

Please refer to the third figure, which is a schematic diagram of the dispatch tracking platform of the present invention. Through the dispatch tracking platform 112, one can understand, for example: the table lists all cases, the accident time of the accident status, and the status of dispatch personnel (assigned or not yet) Assignment), the name of the assignee, and provide dispatch instructions.

Please refer to the fourth figure, which is the flow chart of the dispatch docking system of the present invention. The process is to filter dispatchable personnel through the system, and then use parameters including but not limited to distance, gender, and current status of personnel as weights, and then pass A list of weights is listed and given to the assignee, and finally the assignee issues instructions to the dispatcher.

Please refer to the fifth figure, which is the structure diagram of the dispatch tracking and reporting module of the present invention. The dispatch tracking and reporting module 2 of the present invention includes but is not limited to an interface module 21, a dispatch status tracking system 22, and a report Module 23; the interface module 21 refers to the various device interface carriers through which dispatchers use the related services of the dispatch tracking and reporting module 2, including but not limited to computer installation programs, browsers, mobile applications, etc. , to assist the dispatching personnel to have a preliminary understanding of the accident situation during operation and office work; the dispatch status tracking system 22 refers to all the services provided to assist the dispatching personnel for dispatch cases regarding the status and location of the accident; these functions include but not It is limited to the location marking of the dispatched personnel, the location of the accident personnel, the docking progress status, the contact of the accident personnel, the video resources of the accident scene, etc., to assist the dispatch personnel to understand the current situation of the accident, and to keep in touch with the accident personnel; the reporting module 23 refers to the dispatch personnel Report the completed matters at the accident site; its functions include but are not limited to progress reports, support requests, etc. Please send personnel to report the status of the completion, and you can also use the function of support requests in emergencies. The system 100 sends out a demand to assist in dealing with matters at the scene of the accident.

Its extended application of the present invention: it can provide dispatch case density distribution, and the system 100 can simultaneously view and track all case locations and their progress status through the dispatch tracking platform 112 of the dispatch processing center 11; the system 100 can include but Not limited to graphical interfaces such as map information, data charts, and distribution maps, it provides the distribution and progress of dispatch cases; managers can use this information to Find out whether the current case situation is suitable for the dispatched personnel team's load status, or screen out the parameter points with poor efficiency, as one of the basis for the increase or decrease of the dispatched personnel allocation.

Other functions of the present invention can provide:

1. Dispatch optimization calculation. Through the dispatch processing center 11, the system 100 calculates the optimal dispatch for all the cases being tracked, including but not limited to the status of the dispatched personnel, the urgency of the case, the place and time of occurrence, and the progress of the case. The way of optimization, and through the dispatch tracking platform 112, the management personnel can be provided with the suggested distribution form. If the management personnel confirm that it is executable, they can use this calculation mechanism to make distribution adjustment instructions; the management personnel can also adjust the distribution suggestions and release the distribution adjustment instructions. Instructions; the system 100 will simultaneously record and optimize relevant data into the system 100 to provide model strengthening and training.

2. Dispatch personnel docking and tracking service. For the client terminal and dispatch personnel of new dispatch cases, the system provides an external user interface through the dispatch tracking and reporting module 2, so that the client and dispatch personnel of the new case dispatch terminal can contact and grasp the location of both parties at any time. and estimated delivery time.

3. Online support service for dispatched personnel. For the dispatched personnel of the case, the system 100 provides all disclosable case filing information for the current dispatched personnel as supplementary information for on-site processing and follow-up.

The comparison and advantages of the system 100 and the dispatching processing center 11 of the present invention with the traditional dispatching system: the traditional dispatching system can only understand limited information about the status of dispatched personnel on duty (for example: this personnel is on duty, this Personnel are on vacation, etc.), but for the status of individual dispatched personnel and the current status of the cases in charge, it is impossible to do in-depth understanding, or manual inquiry is required to understand; the system 100 of the present invention can have a clear understanding of the current status of all cases through the dispatch tracking platform 112 Fully understand and track the progress and location of all dispatchers. At the same time, through the command system, it is possible to synchronize or issue instructions to a single dispatcher in order to respond to emergencies; the system 100 of the present invention uses the server module 1 to integrate case The dispatch tracking platform 112 provides an overall interface for case inquiries and dispatch personnel locations. Internal personnel conduct progress control on the dispatch tracking platform 112, including but not limited to case progress, dispatch personnel location, and new case dispatch, and through the dispatch docking system 111 is doing personnel control. The dispatch tracking and reporting module 2 allows the dispatch personnel to directly update the progress of the case, and submit it to internal personnel and the system for confirmation. The synchronous update includes but not limited to the current status of the case and the location of the dispatch personnel. Features such as optimization calculation, matchmaking and tracking service for dispatched personnel, online support service for dispatched personnel, density distribution of dispatched cases, etc.

Thus, the present invention uses the system 100 to include the server module 1 and the dispatch tracking report module 2, and the server module 1 also includes the dispatch processing center 11, the case inquiry module 12 and the database Service 13; the case query module 12 is connected to the input keyword module 120 that provides input data sources; the dispatch processing center 11 includes the dispatch receiving system 111 and the dispatch tracking platform 112; the database service 13 includes There are the customer progress data 131, the dispatch tracking data 132, and the dispatch personnel dynamic data 133; furthermore, the system 100 integrates the dispatch tracking of the case inquiry and the dispatch personnel's location into an overall interface through the server module 1 Platform 112, internal personnel conduct progress control based on the platform, including but not limited to case progress, dispatcher location, new case dispatch, etc., and conduct personnel control through the dispatch docking system 111; the dispatch tracking and reporting module 2 allows dispatchers to directly Update the progress of the case and submit it to internal personnel and the system for confirmation. Synchronous updates include but are not limited to information such as the current status of the case and the location of dispatched personnel; through the effective improvement of the system 100, internal personnel can fully grasp the progress of each case and field dispatched personnel. The dispatched personnel can also know their task location and the initial situation of the accident scene, reduce communication, time and distance costs and improve the docking of accident personnel, so as to achieve the purpose of dispatching efficiency, which will greatly expand the utilization of the industry and be novel and progressive.

Looking at the above, it can be seen that the present invention has indeed achieved the effect of the desired enhancement under the breakthrough of the previous technology, and it is not easy for those who are familiar with the art to think about it. Moreover, the present invention has not been disclosed before the application, and its novelty The nature and progress of the invention have obviously met the requirements for the application of the invention patent. I file an invention application in accordance with the law. I urge your bureau to approve this invention patent application to encourage inventions. I am very grateful.

The above-described embodiments are only to illustrate the technical ideas and characteristics of the present invention, and its purpose is to enable those skilled in this art to understand the content of the present invention and implement it accordingly, and should not limit the patent scope of the present invention. That is to say, all equivalent changes or modifications made according to the spirit disclosed in the present invention should still be covered by the patent scope of the present invention.

100: system

1: Server module

11: Dispatch processing center

111:Dispatch docking system

112:Dispatch tracking platform

12: Case query module

120: Input keyword module

121: Automatic input system

122: Manual input module

13: Database service

131: Customer progress information

132: Dispatch tracking data

133: Dynamic information of dispatched personnel

2: Dispatch tracking report module

Claims (4)

A personnel dispatching system. The system includes: a server module, which includes a dispatch processing center, a case query module, and a database service. The case query module is connected to an input keyword module that provides an input data source. Group, a dispatch tracking and reporting module, characterized in that the case inquiry module at least includes an automatic input system or a manual input module, and the input keyword module is all keys that can be identified for the case that needs to be found Character classification; the input keyword module includes but is not limited to the accident number of the case data, the name of the customer data, ID card data, phone number, age, birthday, address, road type, driver, and driver's license number of the accident data , accident content, police handling and other keywords are used for searching by the case query module; the case query module can use the data source of the input keyword module to search the case data of the dispatch processing center of the server module Search or screening, the dispatch processing center is connected to the case query module and includes a dispatch docking system for pending dispatch cases and relevant personnel who provide dispatch notifications, and a dispatch tracking platform for dispatched cases. The database service is connected to the dispatch The processing center can also include a customer progress data, a dispatch tracking data, and a dispatcher dynamic data; the dispatch tracking report module is connected to the dispatch docking system and the dispatch tracking platform of the dispatch processing center; the system uses the The dispatch processing center, for all the cases being tracked, includes but is not limited to the status of the dispatched personnel, the urgency of the case, the location and time of the occurrence, and the progress of the case, etc., calculates the optimal dispatch method, and can manage the dispatch through the dispatch tracking platform Personnel provide suggestions and dispatch forms, and the system will simultaneously record and optimize relevant data into the system to provide model reinforcement and training. The personnel dispatching system described in item 1 of the scope of the patent application, wherein, the dispatch tracking and reporting module at least includes an interface module, a dispatch status tracking system, and a reporting module, and the interface module is used by the dispatching personnel The relevant services of the dispatch tracking and reporting module can be accessed through various device interface carriers, including but not limited to computer installation programs, browsers, and mobile applications; the dispatch status tracking system is for dispatch cases. All that can be provided to assist dispatch The service of personnel includes but is not limited to the labeling of the location of the dispatched personnel, the location of the accident personnel, the progress of docking, the contact of the accident personnel, and the image resources of the accident scene; It includes but is not limited to progress reports and support requests. Please send personnel to report the status of the completion. In case of emergencies, you can also use the function of support requests to send requests to the system to assist in handling matters at the scene of the accident. According to the personnel dispatching system described in item 2 of the scope of the patent application, the automatic input system support method of the case inquiry module at least includes image recognition, voice recognition, document and barcode recognition. The personnel dispatching system described in Item 2 of the scope of the patent application, wherein, the interface input supported by the manual input module of the case inquiry module at least includes application program interface input, browser interface input, and computer terminal program interface enter.

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