CN111080458A - Insurance industry mobile investigation APP system - Google Patents
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- CN111080458A CN111080458A CN201811299655.8A CN201811299655A CN111080458A CN 111080458 A CN111080458 A CN 111080458A CN 201811299655 A CN201811299655 A CN 201811299655A CN 111080458 A CN111080458 A CN 111080458A
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Abstract
The invention discloses an insurance mobile exploration APP system, which comprises a cloud map, wherein the cloud map is used for realizing resource sharing, real-time operation monitoring, timeliness reminding and application of major case tracking guidance technology, and the application is realized through inquiry pages, task types, case lists and case investigation details; the insurance industry mobile survey APP system provided by the invention has the advantages that the front desk works, the real-time interaction is realized, the double survey is realized by utilizing a new technology, and the internal fraud is prevented; by utilizing the mobile investigation tool, video and audio are collected in the system, and claim settling personnel can know the case more intuitively. Through GPS positioning track tracking, survey case processing and the activity track of investigators are better recorded, and the process control of the authenticity of investigation is enhanced.
Description
Technical Field
The invention relates to a mobile APP system in the field of insurance industry investigation.
Background
Counting from the survey workload and the current status of human configuration: from 2014 to date, with the development of company business, the investigation operation is increased by more than 30% per year, while the investigation manpower is reduced year by year, most three-level institutions only allocate 1 person of investigation manpower, and the traditional investigation operation mode cannot meet the basic requirements of investigation operation and wind control.
Statistics from survey work-in-business situations: compared with the mobile survey utilization rate of Chinese lives, safe lives, Xinhua lives, Taikang lives and Taiping lives, the mobile survey utilization rate of Taibao lives only accounts for 21%, so that the coverage rate of mobile operation is low, and the effect is not expected.
The defects in the prior art are as follows:
the operation cost is high: with the continuous increase of the traffic and the change of the market environment, the investigation workload has increased by more than 30% per year in recent three years, and the investigation manpower gap is estimated to reach 182 persons in 2018, so that double investigation cannot be implemented.
The working efficiency is low: the existing claim settlement operation can be used for remotely processing tasks in real time, but the investigation still refers to writing reports, scanning and uploading by companies through going out for investigation, so that the operation means is backward, the investigation efficiency is low, and the subsequent claim settlement service is influenced. The coverage rate of file digitization is low.
The risk management and control is high: the external fraud situation is complex, and the traditional investigation mode cannot meet the anti-fraud requirement; internal fraud events occur occasionally, so that a plurality of weak links exist in the traditional investigation operation and management mode, and the risk management and control pressure is high.
Disclosure of Invention
The invention adopts the technical scheme to solve the technical problems and provides an insurance mobile exploration APP system, wherein the specific technical scheme is as follows:
the system functions include:
cloud map: the application of resource sharing, real-time operation monitoring, timeliness reminding and major case tracking guidance technology is realized through a cloud map, and the inquiry page is used for checking, the task type, the case list and the case survey details;
interaction between the front platform and the back platform: the foreground and the background initiate real-time video interaction to carry out seamless communication, so that time waste caused by the communication aspect is avoided;
moving double recording: the service staff collects video and audio in the system and carries out system uploading confirmation on the collected content after signature confirmation by using a mobile survey tool for the tasks distributed to the service staff, so that single-person survey is realized;
GPS positioning: recording survey case processing and the activity track of a surveyor for process management, positioning and signing in for an outgoing salesman, checking detailed contents of signing-in conditions, screening trackable tracks through corresponding conditions and inquiring;
inquiring a track; inquiring according to the time, the name of the organization, the middle support organization and the inquiry type, displaying an inquiry result list, and checking the detailed content of the check-in by clicking the check-in details;
moving operation: the mobile terminal uploads survey data, the task processing is distributed on line, a local salesman is entrusted with the task distribution to perform remote survey, and the survey and rechecking are performed through the on-line data, so that the on-line whole flow of the business is realized;
centralized auditing: the intensive investigation management mode is used for carrying out provincial region centralized rechecking on the cases, processing the cases by checking specific information data and image information of the cases and completing the work of investigation task auditing, investigation countersigning and investigation expense confirmation module;
centralized distribution of tasks: the cloud map is used for intelligently distributing the investigation tasks nearby, the daily case reports are distributed nearby in real time, investigation operation is intensively processed, the capacity and the efficiency of investigators in adjacent areas are improved, and the investigation resource sharing of branch institutions is realized;
and (3) identifying the identity of the client: exploring big data to inquire identity information of different investigation clients, wherein the identity information comprises simple citizen information authentication service, information check of communication certificates of the residents in hong Kong and Australia, information authentication service of logout personnel, information check of the communication certificates of the residents in Taiwan to and fro, a plurality of citizen identity information authentication services, information check service of permanent residence certificates of foreigners and face identification information authentication service, and the identity information is inquired to obtain detailed information through certificate content to carry out intelligent identification;
remote disability identification: through mobile survey video interactive service, the disability assessment and identification are carried out on line, the identification process is recorded in real time, and the video of the identification process is uploaded in real time, so that the electronic archiving of the full-flow video is realized;
intelligent medical adjustment: the medical adjustment platform is built, a hospital, a medical insurance and a third-party organization are connected, medical adjustment data are transmitted in real time, the state of a task in charge of the organization is checked, statistics is checked, corresponding business is inquired and detailed inquiry is carried out, business processing can be carried out on line, and the task processing can be completed by submitting required case information and data.
The above insurance industry removes investigation APP system, wherein: in the cloud map, the distribution conditions of various cases are checked, the cases are checked on a cloud map display page, the map is divided into regional maps and national maps, statistics of various cases can be displayed on the page, time is selected, corresponding branch companies, middle branch companies and task types are selected, a corresponding case quantity list is obtained through inquiry, and the details of the cases which can be checked are clicked.
The above insurance industry removes investigation APP system, wherein: the method comprises the following steps of (1) interacting foreground and background, wherein an investigator needs to perform video interaction to inquire at my task or select a branch company and a middle company; and selecting a correct mechanism to click to initiate video interaction to initiate video invitation to the opposite side, starting to record images after the opposite side is connected, storing the images recorded within the uploading specified time, and finishing the interaction of the foreground and the background.
The above insurance industry removes investigation APP system, wherein: in the mobile double recording, an investigator needs to carry out the mobile double recording, selects a mechanism in my task, clicks the double recording, starts a recording function after the opposite side is connected, and stores and uploads audio data within a specified time to finish the double recording.
The above insurance industry removes investigation APP system, wherein: GPS positioning, wherein an investigator needs to check in, click positioning is carried out after entering, and the investigator enters a check-in page to complete check-in after accurate positioning.
The above insurance industry removes investigation APP system, wherein: in the mobile operation, a surveyor surveys the case, enters a survey task processing module, inputs distribution start-up and distribution end-up queries, enters a distribution task detail page, clicks corresponding module survey log management, survey report registration, survey guidance, image uploading, video uploading, audio uploading, inquiry fee business request, previous survey check, new establishment of a survey record sheet or specific content modification, and completes the entry of case information.
The above insurance industry removes investigation APP system, wherein: in centralized auditing, an administrator needs to audit and manage cases, enters a rechecking task list, clicks the details of entering an investigation task, passes or fails according to case investigation data, and investigates again.
The above insurance industry removes investigation APP system, wherein: in the centralized distribution of the tasks, an administrator performs task distribution, the cloud map is used for performing nearby intelligent distribution on the investigation tasks, the daily reported cases are distributed nearby in real time, the distributed tasks can be redistributed through inquiry, the adjacent areas can provide case investigation applications, after the detailed case applications are filled, the administrator can audit the applications, and the case investigation is performed according with the application conditions.
The above insurance industry removes investigation APP system, wherein: in the customer identity recognition, identity information of a customer needs to be confirmed, a service type, an input name and an identification card number are selected for inquiry, personal detailed information and picture files can be inquired, and the customer identity is recognized in detail according to the information.
The above insurance industry removes investigation APP system, wherein: remote disability identification, wherein an investigator needs to identify the disabilities of a client with inconvenient actions, enters a remote identification and selects a correct mechanism to click video interaction to initiate a video invitation to the other side, the other side starts recording images after being connected, an expert remotely identifies the client, signs and uploads the recorded images after identification is completed, double recording is clicked to initiate a call invitation to the other side, the other side starts call recording after being connected, signs and uploads the recorded call after identification is completed, and remote disability identification is completed.
The above insurance industry removes investigation APP system, wherein: in the intelligent medical survey, an investigator needs to process tasks which are responsible for a mechanism, can check a personal task list of the mechanism to which the investigator belongs after logging in according to an authority account number, check the state, enter a task to be processed online to perform service processing, submit required case information and data to complete the task processing, and inquire corresponding services to perform detailed inquiry and summary inquiry on the corresponding services.
Compared with the prior art, the invention has the following beneficial effects:
reduce the operation cost
(1) The labor cost is saved:
the number of cases in 1-10 months in 2017 is increased by 34%, 19.16 ten thousands of cases are estimated to be investigated all the year round, and the number of the existing human 605 people
In 2018, the number of the people is increased to 24.9 pieces according to 30%, 787 people need to be allocated in the current mode, and 687 people need to be allocated in the new mode
In 2019, the number of the people is 32.4 according to 30 percent increase, 1022 people need to be configured in the existing mode, and 894 people need to be configured in the new mode
In total: saving manpower (787-
Saving manpower cost 2280 ten thousand yuan (228 man 10 ten thousand yuan/man/year)
(2) Reduce consumables (paper, selenium drum cartridge cost):
in 2018: 24.9 ten thousand pieces 0.27 yuan/100.85 ten thousand yuan
2019: year: 15 pieces/piece 32.4 pieces/piece 0.27 yuan/piece 131.22 yuan
The cost of reducing consumables is: 232.07 ten thousand yuan.
The application practice of the new technology is as follows:
(1) foreground operation, real-time interaction, realization of double-person survey by using a new technology, and prevention of internal fraud;
(2) by utilizing the mobile investigation tool, video and audio are collected in the system, and claim settling personnel can know the case more intuitively.
(3) Through GPS positioning track tracking, survey case processing and the activity track of investigators are better recorded, and the process control of the authenticity of investigation is enhanced.
The customer experience is improved:
(1) the investigator:
and (3) shortcut: the method has the advantages of fast image uploading, fast task allocation, fast report writing, no time and space limitation, no need of days of 'investigation outside daytime and writing overtime at night', and the investigation report can be written anytime and anywhere.
Credibility: the mobile double recording truly reflects the investigation site, and the sound and the image have true images without worrying about question.
(2) The claims settling staff:
when the survey claims are processed, the survey evidence issued by mobile survey is objective, but not subjective description of original investigators, so that the truth of the survey is confirmed, and the claims are checked more confidently.
(3) Customer:
originally, feel that insurance company's claim settlement is very loaded down with trivial details, the condition of being in hospital verifies that the time is very long, thinks that just can record with the cell-phone. Verification is fast and claims are certainly fast.
Drawings
FIG. 1 is a workflow and business logic diagram of the present software application.
Fig. 2 is a cloud map interface diagram of the present software application.
FIG. 3 is a diagram of the foreground and background interactive interfaces of the present software application.
FIG. 4 is a GPS location interface diagram of the present software application.
FIG. 5 is an emergency response interface diagram of the present software application.
Fig. 6 is a schematic diagram of remote authentication of the present software application.
Detailed Description
FIG. 1 is a flow diagram of a software application in one embodiment, the primary functions including:
cloud map: the cloud map is used for realizing resource sharing, real-time operation monitoring, timeliness reminding and application of a major case tracking guidance technology. The query page can be used for viewing, task types, case lists and case survey details.
For example: and checking the distribution condition of various cases. The map can be viewed on a cloud map display page. The map is divided into a regional map and a national map, and statistics of various cases can be displayed in a page. Selecting time, selecting corresponding branch companies, medium and branch companies and task types, inquiring to obtain a corresponding case quantity list, and clicking to enter the viewable case details. As shown in fig. 2.
Interaction between the front platform and the back platform: the foreground and the background can initiate real-time video interaction to carry out seamless communication, so that time waste caused by the communication aspect is avoided. Can greatly improve the working efficiency and save the labor cost
For example: the investigator needs to perform video interaction. Searching at my task or selecting branch companies and medium-branch companies; and selecting a correct mechanism to click 'initiate video interaction' to initiate a video invitation to the opposite side. And starting to record the image after the opposite side is connected, and storing the image recorded within the uploading specified time. And completing the interaction between the foreground and the background. As shown in fig. 5;
moving double recording: the service staff can utilize the mobile survey tool for the tasks distributed to the service staff, and the collected contents are uploaded and confirmed after video and audio and signature confirmation are collected in the system, so that single survey can be realized.
For example; the investigator needs to perform mobile double recording. The organization is selected among my tasks. And clicking double recording, starting the recording function after the opposite side is connected, and storing and uploading the audio data within the specified time to finish double recording.
GPS positioning: and recording the processing of the investigation case and the activity track of the investigator to carry out process management, and the outworkers can carry out positioning check-in. The check-in situation can be checked for details. And screening the trails through corresponding conditions for query.
For example: the investigator needs to check-in. And clicking and positioning after entering, and entering a check-in page to complete check-in after accurate positioning. Inquiring a track;
and querying according to time, organization name, medium support organization, query type and details, generating a query result list, and checking the detailed content of the check-in by clicking the check-in details. As shown in fig. 4;
moving operation: the mobile terminal uploads survey (images, videos, audios and texts) data, the task processing is distributed on line, local staff is entrusted with the task distribution to conduct remote survey, and the survey and review can be conducted through the on-line data. The on-line whole flow of the service can be realized.
For example: the investigator investigates the case. Entering a survey task processing module, inputting allocation start period and allocation end period query, and entering an allocation task detail page. And clicking a corresponding module to perform survey log management, survey report registration, survey guidance, image uploading, video uploading, audio uploading, inquiry fee business request on behalf of survey, follow-up survey check, and new creation or modification of specific contents of a survey record sheet. And completing the entry of case information.
Centralized auditing: and investigating an intensive management mode, performing provincial region centralized review on the case, and processing the case by checking specific information data, image information and the like of the case. The system can complete the work of the investigation task auditing, the investigation countersigning and the investigation fee confirmation module.
For example: the administrator needs to audit and manage the case. And the administrator enters a rechecking task list, clicks the details of the entering investigation task, passes or fails according to case investigation data, and rechecks.
Centralized distribution of tasks: and the cloud map is used for intelligently distributing the investigation tasks nearby, distributing the daily reported cases nearby in real time, and carrying out centralized treatment on the investigation tasks. The capacity and the efficiency of investigators in adjacent areas are improved, and the investigation resource sharing of branch institutions is realized.
For example: and the administrator performs task allocation. The cloud map is used for intelligently distributing the checking tasks nearby, the daily case reports are distributed nearby in real time, and the distributed tasks can be redistributed through inquiry. The adjacent areas can provide the case for the research application, and after the detailed case application is filled in. The administrator can audit the application and carry out case-based investigation according with the application condition. As shown in fig. 5;
and (3) identifying the identity of the client: and exploring the big data to inquire identity information of different investigation clients (simple citizen information authentication service, information check of communication certificates of residents in hong Kong and Australia on the mainland, information authentication service of logout personnel, information check of communication certificates of residents in Taiwan on the mainland, multiple citizen identity information authentication services, information check service of foreigners on the permanent residence certificates, and face identification information authentication service), and intelligently identifying the detailed information obtained by inquiring the certificate content.
For example: identity information validation is required for the client. The method selects the service type, inputs the name and the ID card number for query, and can obtain personal detailed information and picture files through query. The identity of the client can be identified in detail according to the information.
Remote disability identification: through mobile survey video interactive service, the disability assessment and identification are carried out on line, the identification process is recorded in real time, videos of the identification process are uploaded in real time, and the electronic filing of the whole-process videos is achieved. Solves the problem of disabled customers and actively provides the customers with intimate service
For example: the investigators need to perform disability identification on the handicapped customers. And entering a remote authentication and selecting a correct mechanism to click 'video interaction' to initiate video invitation to the opposite side, starting recording the image after the opposite side is connected, remotely authenticating the client by an expert, and signing and uploading the recorded image after the authentication is finished. Clicking 'double recording' to initiate a call invitation to the opposite side, starting call recording after the opposite side is connected, and signing, uploading and recording the call after authentication is completed. And completing remote disability identification. As shown in fig. 6;
intelligent medical adjustment: and (5) building a medical adjustment platform, and connecting the medical adjustment platform with a hospital, a medical insurance and a third-party organization, so that medical adjustment data are transmitted in real time. The state of the tasks responsible for the organization can be checked, the statistics can be checked, and the corresponding business can be inquired in detail. The business processing can be carried out on line, and the task processing can be completed by submitting the required case information and data.
For example: the investigator is required to handle the tasks for which the institution is responsible. And after logging in according to the authority account, the personal task column of the mechanism to which the authority belongs can be checked, and the state can be checked. And entering a task line to be processed for business processing, and submitting required case information and data to complete task processing. When the corresponding service is inquired, detailed inquiry and summary inquiry can be carried out on the service.
The key points of the invention are as follows:
1. remote identification:
the innovation aim is as follows:
a remote disability identification platform is built, the online remote butt joint of a client and an identification mechanism is realized, the client experience is improved, and the identification efficiency and the identification quality are improved. Avoids the pain of going back and forth of an identification mechanism due to physical inconvenience, and improves the service experience of disabled customers
The innovation characteristics are as follows:
the investigator: an investigator records the scene of an investigation case in real time by connecting an identification expert on the scene of a cloud investigation mobile terminal in real time, and uploads an image file shot or recorded in the investigation process in real time to realize remote identification.
And (5) identifying experts: the identification expert uses the cloud investigation mobile terminal to connect the disabled persons in real time through on-site investigators, carries out real-time identification according to the conditions of the disabled persons, records the identification process in real time, completes related identification work and issues judicial identification books. The online remote butt joint of the client and the identification mechanism is realized, the client experience is improved, and the identification efficiency and the identification quality are improved;
2. cloud map intelligent scheduling
The innovation aim is as follows:
the cloud map is used for realizing resource sharing, real-time operation monitoring, timeliness reminding and application of a major case tracking guidance technology. And completing the nearby distribution of cases to realize intelligent scheduling. The investigation efficiency is improved, the operation risk is prevented and controlled, and the operation cost is reduced.
The innovation characteristics are as follows:
(1) the position of the investigator is shared and updated in real time through cloud map GPS positioning;
(2) the investigation system receives the investigation case, positions the case in time, matches an investigator and an investigation specialist nearby according to the case location, and notifies the case in a short message form;
(3) the investigator can investigate according to the nearby case, thereby realizing the investigation resource sharing of the branch institution;
(4) the capacity and the efficiency of investigators in adjacent areas are improved, and the investigation resource sharing of branch institutions is realized.
3. Emergency response
The innovation aim is as follows:
the investigator closely pays attention to various emergency information published by web pages, media and the same industry in real time through a new technology and reports the event information to the general company in time.
The innovation characteristics are as follows:
(1) each branch company investigates the specialist for 7 x 24 hours to stand by and closely pay attention to various types of emergency information
(2) The special staff for investigation of the incident places can obtain the event information, and the preparation work is done at the first time;
GPS positioning
The innovation aim is as follows:
through target positioning, the outgoing operator can be positioned and checked in. And realizing the track query of case handling.
The innovation characteristics are as follows:
(1) the GPS sign-in service can be carried out on the salesman for positioning.
(2) A trail query may be made to a clerk, or case.
(3) Check-in details can be viewed. Reviewing query results
5. Front and background interaction
The innovation aim is as follows:
the foreground and the background can initiate real-time video interaction to carry out seamless communication, and the mobile double recording can realize the acquisition of video and audio in the system and the single investigation. The working efficiency is improved to the maximum extent, and the labor cost is saved.
The innovation characteristics are as follows:
(1) real-time video interaction can be carried out
(2) The system can acquire video and audio in the system, and perform system uploading confirmation on the acquired content after signature confirmation.
(3) The emotion state of the speaker at that time is identified from the voice signal through voice emotion identification, so that the obstacles between a machine and the speaker are eliminated to the maximum extent, and the application in cases is greatly optimized.
Although the present invention has been described with respect to the preferred embodiments, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (11)
1. The utility model provides an insurance industry removes investigation APP system which characterized in that:
the system functions include:
cloud map: the application of resource sharing, real-time operation monitoring, timeliness reminding and major case tracking guidance technology is realized through a cloud map, and the inquiry page is used for checking, the task type, the case list and the case survey details;
interaction between the front platform and the back platform: the foreground and the background initiate real-time video interaction to carry out seamless communication, so that time waste caused by the communication aspect is avoided;
moving double recording: the service staff collects video and audio in the system and carries out system uploading confirmation on the collected content after signature confirmation by using a mobile survey tool for the tasks distributed to the service staff, so that single-person survey is realized;
GPS positioning: recording survey case processing and the activity track of a surveyor for process management, positioning and signing in for an outgoing salesman, checking detailed contents of signing-in conditions, screening trackable tracks through corresponding conditions and inquiring;
inquiring a track; inquiring according to the time, the name of the organization, the middle support organization and the inquiry type, displaying an inquiry result list, and checking the detailed content of the check-in by clicking the check-in details;
moving operation: the mobile terminal uploads survey data, the task processing is distributed on line, a local salesman is entrusted with the task distribution to perform remote survey, and the survey and rechecking are performed through the on-line data, so that the on-line whole flow of the business is realized;
centralized auditing: the intensive investigation management mode is used for carrying out provincial region centralized rechecking on the cases, processing the cases by checking specific information data and image information of the cases and completing the work of investigation task auditing, investigation countersigning and investigation expense confirmation module;
centralized distribution of tasks: the cloud map is used for intelligently distributing the investigation tasks nearby, the daily case reports are distributed nearby in real time, investigation operation is intensively processed, the capacity and the efficiency of investigators in adjacent areas are improved, and the investigation resource sharing of branch institutions is realized;
and (3) identifying the identity of the client: exploring big data to inquire identity information of different investigation clients, wherein the identity information comprises simple citizen information authentication service, information check of communication certificates of the residents in hong Kong and Australia, information authentication service of logout personnel, information check of the communication certificates of the residents in Taiwan to and fro, a plurality of citizen identity information authentication services, information check service of permanent residence certificates of foreigners and face identification information authentication service, and the identity information is inquired to obtain detailed information through certificate content to carry out intelligent identification;
remote disability identification: through mobile survey video interactive service, the disability assessment and identification are carried out on line, the identification process is recorded in real time, and the video of the identification process is uploaded in real time, so that the electronic archiving of the full-flow video is realized;
intelligent medical adjustment: the medical adjustment platform is built, a hospital, a medical insurance and a third-party organization are connected, medical adjustment data are transmitted in real time, the state of a task in charge of the organization is checked, statistics is checked, corresponding business is inquired and detailed inquiry is carried out, business processing can be carried out on line, and the task processing can be completed by submitting required case information and data.
2. The insurance industry mobile survey APP system of claim 1, wherein: in the cloud map, the distribution conditions of various cases are checked, the cases are checked on a cloud map display page, the map is divided into regional maps and national maps, statistics of various cases can be displayed on the page, time is selected, corresponding branch companies, middle branch companies and task types are selected, a corresponding case quantity list is obtained through inquiry, and the details of the cases which can be checked are clicked.
3. The insurance industry mobile survey APP system of claim 2, wherein: the method comprises the following steps of (1) interacting foreground and background, wherein an investigator needs to perform video interaction to inquire at my task or select a branch company and a middle company; and selecting a correct mechanism to click to initiate video interaction to initiate video invitation to the opposite side, starting to record images after the opposite side is connected, storing the images recorded within the uploading specified time, and finishing the interaction of the foreground and the background.
4. The insurance industry mobile survey APP system of claim 3, wherein: in the mobile double recording, an investigator needs to carry out the mobile double recording, selects a mechanism in my task, clicks the double recording, starts a recording function after the opposite side is connected, and stores and uploads audio data within a specified time to finish the double recording.
5. The insurance industry mobile survey APP system of claim 4, wherein: GPS positioning, wherein an investigator needs to check in, click positioning is carried out after entering, and the investigator enters a check-in page to complete check-in after accurate positioning.
6. The insurance industry mobile survey APP system of claim 5, wherein: in the mobile operation, a surveyor surveys the case, enters a survey task processing module, inputs distribution start-up and distribution end-up queries, enters a distribution task detail page, clicks corresponding module survey log management, survey report registration, survey guidance, image uploading, video uploading, audio uploading, inquiry fee business request, previous survey check, new establishment of a survey record sheet or specific content modification, and completes the entry of case information.
7. The insurance industry mobile survey APP system of claim 6, wherein: in centralized auditing, an administrator needs to audit and manage cases, enters a rechecking task list, clicks the details of entering an investigation task, passes or fails according to case investigation data, and investigates again.
8. The insurance industry mobile survey APP system of claim 7, wherein: in the centralized distribution of the tasks, an administrator performs task distribution, the cloud map is used for performing nearby intelligent distribution on the investigation tasks, the daily reported cases are distributed nearby in real time, the distributed tasks can be redistributed through inquiry, the adjacent areas can provide case investigation applications, after the detailed case applications are filled, the administrator can audit the applications, and the case investigation is performed according with the application conditions.
9. The insurance industry mobile survey APP system of claim 8, wherein: in the customer identity recognition, identity information of a customer needs to be confirmed, a service type, an input name and an identification card number are selected for inquiry, personal detailed information and picture files can be inquired, and the customer identity is recognized in detail according to the information.
10. The insurance industry mobile survey APP system of claim 9, wherein: remote disability identification, wherein an investigator needs to identify the disabilities of a client with inconvenient actions, enters a remote identification and selects a correct mechanism to click video interaction to initiate a video invitation to the other side, the other side starts recording images after being connected, an expert remotely identifies the client, signs and uploads the recorded images after identification is completed, double recording is clicked to initiate a call invitation to the other side, the other side starts call recording after being connected, signs and uploads the recorded call after identification is completed, and remote disability identification is completed.
11. The insurance industry mobile survey APP system of claim 10, wherein: in the intelligent medical survey, an investigator needs to process tasks which are responsible for a mechanism, can check a personal task list of the mechanism to which the investigator belongs after logging in according to an authority account number, check the state, enter a task to be processed online to perform service processing, submit required case information and data to complete the task processing, and inquire corresponding services to perform detailed inquiry and summary inquiry on the corresponding services.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811299655.8A CN111080458A (en) | 2018-10-22 | 2018-10-22 | Insurance industry mobile investigation APP system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811299655.8A CN111080458A (en) | 2018-10-22 | 2018-10-22 | Insurance industry mobile investigation APP system |
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| CN111080458A true CN111080458A (en) | 2020-04-28 |
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| CN114245056A (en) * | 2021-12-10 | 2022-03-25 | 周江柳 | Intelligent surveying method and system based on wind surveying software |
| TWI793553B (en) * | 2021-03-18 | 2023-02-21 | 新安東京海上產物保險股份有限公司 | Personnel Dispatch System |
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