TWM615888U - Staff dispatching system - Google Patents

Abstract

A personnel dispatch system, the system includes: a server, which is a hardware, and has a server module built on the hardware, which includes a dispatch processing center, a case query module, and a database service , The case query module is connected with a keyword input module, the dispatch processing center is connected to the case query module and includes a dispatch docking system, a dispatch tracking platform, and the database service is connected to the dispatch processing center and includes a customer Progress data, one dispatch tracking data, one dispatch personnel dynamic data; a dispatch tracking report module, which is connected to the dispatch processing center; using the system enables internal personnel to have a complete grasp of the progress of a case and field dispatch personnel, and dispatch personnel also Be able to know its mission location and the preliminary status of the accident site.

Description

Staff dispatch system

This creation is related to a system, which refers to a personnel dispatch system that enables internal personnel to master the progress of a case together with field dispatched personnel, and field dispatched personnel can also know their task locations and the preliminary status of the accident site.

According to the current insurance industry is gradually growing and the division of labor has increased. As the number of cases has increased, the demand for personnel in the insurance industry has continued to grow exponentially. Under such circumstances, the insurance company’s case progress and control over its dispatched personnel have become a major issue. The traditional dispatch mechanism requires commissioners to work outside (that is, dispatched personnel) and internal dispatch personnel to handle cases. Dispatch mechanism, and between the two, due to the nature of the work and the greater mobility of personnel, insurance companies need to spend time retraining personnel. This mechanism is prone to lack of manpower due to insufficient personnel or untrained completion. Therefore, a system is needed to communicate and integrate the dispatch mechanism to reduce the manpower burden, improve dispatch efficiency and reduce accident locations and waiting time for customers. Since dispatched personnel are working outside for a long time, internal personnel often need to communicate with each other. In order to know the location of the dispatched personnel, if the customer has an accident, most of the internal staff will not have time to confirm the dispatched personnel’s location one by one. They can only be directly based on the dispatched personnel’s estimated attendance location for the day or the location of the previously assigned accident. Predictive positioning, so it is impossible to directly invite the nearest dispatched personnel to go there, which increases the time cost.

The applicant hereby searches for the keywords (dispatch) (support), (dispatch) (planning) ((insurance) OR (claims)), (dispatch) ((support) OR (rescue)) ((accident) OR (emergency) )) (Positioning) (Tracking) query to obtain the following conventional patents, for example, using a mainland patent publication CN110536247A "Researcher Position Synchronization Method, Installation The invention patent of “Computer Equipment and Storage Media” is as follows: “1. A method for synchronizing the position of an investigator, characterized in that it includes: receiving an accident report request sent by the first terminal, said The accident report request includes the location of the accident; the survey task information is generated according to the accident report request, and the survey task information is sent to the corresponding second terminal; the position of the surveyor corresponding to the second terminal is acquired in real time, and the surveyor location is generated from the The target route from the position of the surveyor to the location of the accident; the target route and the position of the surveyor are sent to the first terminal, so that the first terminal displays the target route and the position of the surveyor. 2. The surveyor location synchronization method according to claim 1, wherein the real-time acquisition of the surveyor location corresponding to the second terminal comprises: if the base station connection information corresponding to the second terminal is acquired, The location of the surveyor corresponding to the second terminal is determined according to the connection information of the base station. 3. The location synchronization method of the surveyor according to claim 2, wherein the connection information of the base station includes the connection to the second terminal The base station identification information of the base station, and the transmission delay and/or signal strength between the second terminal and the base station; determining the location of the surveyor corresponding to the second terminal according to the base station connection information includes: The base station identification information obtains the location of the base station; determines the communication distance between the second terminal and the base station according to the transmission delay and/or signal strength; determines according to the location of the base station and the communication distance The position of the surveyor corresponding to the second terminal. 4. The method for synchronizing the position of the surveyor according to claim 3, wherein the corresponding position of the second terminal is determined according to the position of the base station and the communication distance. The location of the surveyor includes: determining a location range corresponding to the second terminal according to the location of the base station and the communication distance; acquiring road distribution data corresponding to the location of the base station, where the road distribution data includes road information According to the intersection of the position range and the road, the position of the surveyor corresponding to the second terminal is determined. 5. The method for synchronizing the position of the surveyor according to claim 2, wherein the target Before sending the route and the surveyor’s position to the first terminal, it includes: The base station connection information corresponding to the second terminal is acquired, the first time and the second time when the second terminal is connected to the last base station are determined, and the first time is the first time that the second terminal passes through The time when the base station connection information sent by the last base station, the second time is the time when the base station connection information sent by the second terminal through the last base station is received for the last time; The position of the investigator and the position of the investigator corresponding to the second moment are calculated, and the estimated value of the position of the investigator is calculated; a target route from the position of the investigator to the accident location is generated. 6. The method for synchronizing the position of a surveyor according to claim 5, wherein the position of the surveyor is calculated according to the position of the surveyor corresponding to the first time and the position of the surveyor corresponding to the second time. The estimated value of includes: calculating the distance between the position of the surveyor corresponding to the first time and the position of the surveyor corresponding to the second time on the target route, and the time difference between the first time and the second time The traveling speed of the surveyor on the target route; and the estimated value of the surveyor's position is calculated according to the position of the surveyor corresponding to the second moment on the target route and the traveling speed. 7. The surveyor position synchronization method according to claim 2, wherein the generating a target route from the surveyor's position to the accident location comprises: obtaining road distribution data in a preset map; A route planning algorithm generates a target route from the surveyor's location to the accident location based on the road distribution data. 8. An investigator location synchronization device, comprising: an accident acquisition module for receiving an accident report request sent by a first terminal, the accident report request including the accident location; a task issuing module for receiving The accident report request generates survey task information, and sends the survey task information to the corresponding second terminal; the route planning module is used to obtain the position of the surveyor corresponding to the second terminal in real time, and generate information from the surveyor The target route from the location to the accident location; a location sending module is used to send the target route and the surveyor’s location to the first terminal so that the first terminal can display the target route and the location State the location of the investigator. 9. A computer device, characterized in that: The computer equipment includes a memory and a processor; the memory is used to store a computer program; the processor is used to execute the computer program and implement any of claims 1-7 when the computer program is executed A method for synchronizing the position of the surveyor as described in one item. 10. A computer-readable storage medium, the computer-readable storage medium stores a computer program, characterized in that: if the computer program is executed by a processor, the survey as claimed in any one of claims 1-7 is realized Synchronization method of staff position. "It is a previously disclosed patent that discloses a dispatcher tracking method. Customers can learn the real-time dynamics of dispatched personnel, and estimate the time of arrival at the destination based on the speed of travel and the short distance. However, it does not disclose the dispatching and dispatch of dispatched personnel. With functions such as online personnel communication, it cannot quickly control the best dispatch personnel for customers, and at the same time, it can interact with customers through instant messaging to reduce customer anxiety.

For example, the new type patent of “Insurance Claim Dispatch System” of the Republic of China Patent Announcement No. M589856 of the Republic of China is known as “1. An insurance claims dispatch system, including: an information transmission server; a dispatch server”. The information transmission server is connected to the information transmission server and includes a dispatch logic module; and a management insurance claims server is connected to the information transmission server; wherein, the information transmission server is used to receive a claim request and transmit insurance Notification of claims related information; the dispatch logic module is used to assign claims settlement personnel according to the dispatch logic; the management insurance claims server is used to store the claim settlement request, the dispatched claims settlement personnel and related information about the settlement processing results, and all Notification. 2. The system according to claim 1, further comprising a first user device connected to the management insurance claims server, wherein the first user device is used to transmit an insurance incident claim settlement request to the information delivery server 3. The system according to claim 1, further comprising a second user device connected to the information delivery server, wherein the second user device is used to receive information and notifications related to insurance claims. 4. Such as The system according to claim 2 or 3, wherein the user device is a mobile phone, a tablet computer, or a notebook computer. 5. The system according to claim 2 or 3, wherein the information transmission server transmits the relevant data to This user The method of installation includes: telephone notification, email notification, short message notification, or application push broadcast. 6. The system according to claim 1, wherein the insurance claims system is used for auto insurance claims. 7. The system according to claim 6, wherein the content of the accident claim request includes a license plate, contact information, name, location, accident status, or any combination thereof. 8. The system according to claim 6, wherein the insurance claim related information notification includes the name and contact information of the claim adjuster, the estimated time of arrival of the claim adjuster, the insurance company to which it belongs, or any combination thereof. 9. The system according to claim 6, wherein the dispatch server further includes a database, the database is used to store the relevant information of the claims personnel including personnel information, office location, calendar, contact method or any of them的组合。 The combination. 10. The system according to claim 8 or 9, wherein the contact information includes a mobile phone number, or a communication platform account. 11. The system according to claim 1, wherein the information transmission server further includes an information confirmation module, which is used to confirm whether the applicant is a qualified applicant according to the claim settlement request. "It is the formerly disclosed patent system that discloses a case dispatching system that assigns claim adjusters based on the dispatch logic, but does not clearly disclose the logic of dispatching cases. It also exposes the dispatch of the fastest and best claims adjusters, personnel dynamic tracking, instant messaging, etc. Service Content.

For example, the conventional three US, European, German, and Japanese patent publications US7054647B2/EP1333395B1/DE60140884D1/JP5106741B2/US7257420B2/Mainland Patent Publication CN102624998A "Position Information System and Dispatching Support System" patent, according to the scope of its patent application, it is known that it is "1 A location display system, characterized in that the location display system uses a location information system, the location information system comprising: a phone number acquisition unit that acquires the caller's phone number when receiving phone information; and a location information acquisition unit that can be used The database of the phone number and the location of the phone is specifically designated to obtain the location information of the incoming call. The location display system includes: a display; a map database that stores map image data; and a display control unit that receives phone information Time, based on the location information of the incoming call acquired by the location information system, from the map The database acquires map image data centered on the installation location of the incoming call, and displays it on the display such that the installation location of the incoming call is located in the center of the screen. 2. The location information system according to claim 1, wherein the location information is a residence of a place where the incoming call is installed. 3. The location information system according to claim 1, wherein the location information is the latitude and longitude of the installation location of the incoming call. 4. The position display system according to claim 1, further comprising a mobile body information storage unit for storing mobile body information including the position information of the mobile body terminal sent from the mobile body terminal; The display control unit displays an indicator representing each mobile terminal on the map of the display based on the mobile information obtained from the mobile information storage unit. 5. The position display system according to claim 1, wherein the mobile body information further includes information indicating the existence of a terminal user carrying the mobile body. "It is a previous patent that discloses a way to obtain location information and display the location of dispatched personnel through telephone notification and positioning. It does not disclose the personnel dispatch system, dispatch optimization calculations, dispatch personnel docking tracking services, dispatch personnel online support services, Distribution of dispatch case density.

For example, the conventional four-continental patent publication CN101562887A "Dispatch support system, management device and terminal device" invention patent, according to the scope of patent application 16-18 items, it is known that it is "16. A management device that includes support for dispatching staff In the dispatch support system, each terminal device carried by the dispatched worker is characterized in that the management device includes: a communication unit for communicating with the terminal device; a dispatched worker information storage unit for Dispatch staff information including location information and status data received from the terminal device for each dispatch staff is stored; the support processing unit, when there is a dispatch request, is based on dispatch destination information including the location information of the dispatch destination And the dispatched staff information of each dispatched staff obtained from the dispatched staff information storage unit, execute the selection support processing of dispatched staff to the dispatch destination, and the terminal is installed The device includes: a position information obtaining unit, which obtains the position information of the terminal device from the positioning unit system; an input unit, which is used by the dispatched staff to input status data indicating their own condition; The acquired location information and the status data input through the input unit are sent to the management device, and the dispatch staff support information is sent from the management device to the dispatch staff terminal device, the terminal device also includes a display, and at the same time The dispatched staff support information is received through the communication unit and displayed on the display. 17. The terminal device of claim 16, wherein the dispatched staff support information includes information about service cases of the dispatch destination. 18. The terminal device according to claim 16 or 17, wherein the dispatched staff support information includes information about the same case. "It is the formerly disclosed patent system that provides dispatch support through terminal location mobile messages. It does not disclose the personnel dispatch system, dispatch optimization calculations, dispatch personnel docking and tracking services, dispatch personnel online support services, and dispatch case density distribution.

For example, the common five continent patent publication No. CN107045781A "A Linked Rescue System and Method Based on Mobile Positioning" invention patent is known as "1. A linked rescue system based on mobile positioning, which is characterized by: Distress module, the distress module is set on the mobile terminal, and the user calls for help through the distress module installed on the mobile terminal; the big data real-time processing server, the distress signal of the distress module is sent to the big data real-time processing server On the computer, the big data real-time processing server is set in the control center. The big data real-time processing server receives the signal from the distress module, activates the emergency mode, and activates the emergency linkage module in conjunction; the big data batch processing server is the big data processing server. The data batch processing server is responsible for receiving information from the big data real-time processing server. The big data real-time processing server's information includes the real-time speed, acceleration, and driving time of the vehicles on the road, and the system calculates the accident level based on the vehicle's driving data. ; Emergency rescue big data processing module, receiving the accident level of the large data processing batch processing server in transit, according to the alarm point of each accident level stored in the system The rational opinion pops up the corresponding alarm handling opinion. The alarm opinion triggers the activation of the rescue mission module. If there is an opinion in the alarm opinion that requires rescue, the information is automatically sent to the rescue mission module to start; emergency linkage module, big data real-time processing module Send the call for help information to the emergency linkage module. The emergency linkage module includes a processing module and an accident driver linkage module. The processing module handles the follow-up related matters of the accident. The accident driver linkage module includes a rescue positioning module, and the rescue positioning module uses GPS The system locates the accident location of the driver on the road to be rescued, and the rescuer goes to the rescue location through the positioning; the rescue task module, the large data batch processing module on the road starts the rescue task module according to the alarm level and suggestions, and sends the accident data and alarm suggestions to the rescue Mission module, release rescue mission to the rescue mission module, the rescue mission module dispatches rescuers to the rescue according to the rescue positioning module. "It is the previous patent that discloses a linked rescue system that includes the notification and positioning of insurance dispatched personnel and joint rescue with rescue-related units. It does not disclose the deployment of insurance dispatched personnel, dynamic positioning, and estimation of arrival time.

目息包括事故文字、語音。」，是前揭專利係揭露基於衛星定位的事故勘查、救援、無線通信與地圖功能，其並未揭露派遣人員調度、即時動態位置、通訊讓客戶安心。 For example, according to the patent announcement CN102930715B "Accident Vehicle Survey, Rescue System and Method Based on Satellite Positioning" invention patent, according to the content of the patent application, it is known as "1. A satellite positioning-based accident vehicle survey and rescue system, It includes a user mobile platform with satellite positioning, wireless communication and map functions, and is characterized in that it also includes a rescue service platform, a rescue business platform, and a rescue mobile platform. The user mobile platform and the rescue mobile platform communicate with the rescue service platform via a wireless communication network. , The rescue service platform communicates, the user mobile platform sends an accident rescue request to the rescue service platform, uses satellite positioning and map functions to send accident location information to the rescue service platform, and interacts with rescuers in real time; the rescue service platform is installed in the application On the server, it is used to process rescue information, search for online users near the accident site and send rescue accident information to nearby online users, search for and contact rescue business units, and provide real-time message transfer services for car owners and rescue business units; The rescue business platform is installed on the application server of the rescue business unit, and is used to store accident vehicle information, locate the accident vehicle, survey and rescue the location of the vehicle, notify rescue, survey personnel and vehicles, and provide real-time interactive services for the owner of the accident; the rescue mobile The platform has satellite positioning, wireless communication and map functions, used to obtain the location of the accident vehicle, and interact with the owner of the accident in real time. 2. The accident vehicle survey and rescue system based on satellite positioning according to claim 1, characterized in that said The operating carrier of the user mobile platform is a smart phone, a tablet computer, a handheld computer, a car navigation device, a Beidou handheld terminal or a Beidou vehicle terminal. 3. The satellite positioning-based accident vehicle survey and rescue system according to claim 1, characterized in that The operating carrier of the rescue mobile platform is a smart phone, a tablet computer, a palmtop computer, a car navigation device, a Beidou handheld terminal, and a Beidou vehicle terminal. 4. The satellite positioning-based accident vehicle survey and rescue system according to claim 1, which It is characterized in that the user mobile platform is also used for real-time display of rescue, surveying the location and arrival time of vehicles, and displaying other users' distress information. 5. The satellite positioning-based accident vehicle survey and rescue system according to claim 1, which It is characterized by the wireless communication network. 6. The accident vehicle survey and rescue system based on satellite positioning according to claim 1, wherein the rescue mobile platform is also used to generate information about the position of the accident vehicle to reach the accident vehicle. Optimal path, real-time report for rescue, survey vehicle location information, and calculate the time to reach the accident location. 7. A satellite positioning-based accident vehicle survey and rescue method, which is characterized in that the method is realized by the following steps: (1) Occurrence After a vehicle accident, the owner of the accident activates the accident reporting function of the user mobile platform. The user mobile platform uses the wireless communication network to communicate with the rescue service platform. At this time, the user mobile platform activates the location acquisition module; (2) The rescue service platform obtains through two positioning The location information of the accident vehicle The mobile platform wirelessly communicates to obtain accident information and vehicle and owner information; (3) The rescue service platform queries the owner’s detailed information based on the obtained owner and vehicle information, and insurance information generates accident records; (4) When the accident owner does not need to be rescued, survey the business unit During service, the rescue service platform searches for online users near the accident site, and sends rescue information to online users near the accident site; (5) When the accident owner needs rescue, the survey business unit provides services, the rescue service platform searches for the rescue business unit and sends the rescue information Send to the rescue business platform of the rescue business unit; (6) The rescue business platform and the rescue service platform wirelessly communicate to obtain vehicle location information and on-site situation information, search and dispatch rescue, survey personnel and vehicles near the accident site; replace rescue tasks , The accident owner’s location information is sent to the rescue mobile platform; (7) The accident owner uses the real-time communication module of the user’s mobile platform to interact with rescue business units, online users near the accident site, rescuers, and survey personnel through the rescue service platform, until completion Rescue, survey work. 8. The method for surveying and rescuing accident vehicles based on satellite positioning according to claim 7, characterized in that in step (2) the location information of the accident vehicle is obtained by positioning twice as follows: (1) mobile base station positioning: through the user mobile platform The wireless communication function obtains the current mobile base station number, obtains the mobile base station position through the mobile base station number, and calculates the relative position of the user according to the time when the wireless communication signal of the user's mobile platform reaches the base station, and obtains the location information of the accident vehicle; (2) Satellite Positioning: Turn on the satellite positioning function of the user's mobile platform to obtain the correct position information of the accident vehicle. 9. The accident vehicle survey and rescue method based on satellite positioning according to claim 7, characterized in that the accident

The information includes accident text and voice. "The previous patent disclosed the accident investigation, rescue, wireless communication and map functions based on satellite positioning. It did not disclose dispatching personnel dispatching, real-time dynamic location, and communication to give customers peace of mind.

It is the formerly used patents that still need to be improved, which makes their practicality greatly compromised. This is where the industry and consumers are eager to make breakthroughs.

In order to solve the above-mentioned shortcomings of the prior art, the main purpose of this creation is to provide a personnel dispatch system that uses a server module and a dispatch tracking report module that includes a server and has a server built as a hardware server. The module includes dispatch processing center, case inquiry module and Server module of database service; case query module connection input keyword module; dispatch processing center includes dispatch docking system and dispatch tracking platform; database service includes customer progress data, dispatch tracking data, and dispatch personnel dynamic data , In order to overcome the difficulties in the existing technology.

The secondary purpose of this creation is to provide a personnel dispatch system. The system integrates case inquiry and dispatch personnel location into a dispatch tracking platform through the server module. The internal personnel are based on the platform to include but not limited to case progress and dispatch. The status of personnel location, new case dispatch, etc. is controlled for progress, and personnel control is performed through the dispatch docking system; the dispatch tracking report module allows dispatched personnel to directly update the progress of the case, and it is confirmed by internal personnel and the system. Synchronous updates include but are not limited to cases Information such as current status and location of dispatched personnel.

Another purpose of this creation is to provide a personnel dispatch system, which can effectively improve the system so that internal personnel can fully grasp the progress of a case and field dispatch personnel, and dispatch personnel can also know the task location and preliminary situation of the accident site, reducing communication and time. Connect with distance costs and improve accident personnel to achieve high dispatch efficiency.

The problem to be solved by this creation is due to the use of a Mainland Patent Announcement No. CN110536247A "Researcher Position Synchronization Method, Device, Computer Equipment and Storage Medium" invention patent, which does not disclose personnel scheduling, online communication with dispatched personnel and other functions. It is unable to quickly control the best dispatch personnel for customers, and at the same time can interact with customers instant messaging to reduce customer anxiety, etc.; for example, the new type patent of "Insurance Claim Dispatch System" of the Republic of China Patent Announcement No. M589856, does not clearly disclose the logic of dispatching cases. , It also discloses the dispatch of the fastest and best claims settlement personnel, personnel dynamic tracking, instant messaging and other service contents; for example, three American, European, German, Japanese patent publications US7054647B2/EP1333395B1/DE60140884D1/JP5106741B2/US7257420B2/Mainland Patent Publication CN102624998A No. Patent, which does not disclose the personnel dispatch system, dispatch optimization calculation, dispatch Personnel docking and tracking service, dispatched personnel online support service, dispatch case density distribution; for example, the common four mainland patent publication CN101562887A "dispatch support system, management device and terminal device" invention patent application scope 16-18 content, which did not disclose it It does not disclose personnel dispatch systems, dispatch optimization calculations, dispatch personnel docking tracking services, dispatch personnel online support services, and dispatch case density distribution; for example, Xiyong Five Continents Patent Publication No. CN107045781A "A linkage rescue system and method based on mobile positioning "Invention patents, which do not disclose the deployment of insurance dispatch personnel, dynamic positioning, arrival time estimation, etc.; for example, the patent publication No. CN102930715B of "Satellite positioning-based accident vehicle survey, rescue system and method" invention patent, and It did not disclose dispatch personnel scheduling, real-time dynamic location, and communication to give customers peace of mind.

The technical means to solve the problem. In order to achieve the above-mentioned purpose, this authoring department provides a personnel dispatch system, which is characterized in that the system includes: a server, which is a hardware, and has a server built on the hardware Module, which includes a dispatch processing center, a case query module, and a database service. The case query module is connected with an input keyword module that provides input data sources. The dispatch processing center is connected to the case query module. It also includes a dispatch docking system corresponding to cases to be dispatched and personnel providing dispatch notifications, and a dispatch tracking platform corresponding to dispatched cases. The database service is connected to the dispatch processing center and can include a customer progress data and a dispatch tracking Data, a dispatch personnel dynamic data; a dispatch tracking report module, which is connected to the dispatch docking system and the dispatch tracking platform of the dispatch processing center; using the system to enable internal personnel to fully grasp the progress of a case and field dispatch personnel , The dispatched personnel can also know their mission location and the preliminary status of the accident scene.

Wherein, the case query module for creating the server module at least includes an automatic input system or a manual input module.

Among them, the dispatch tracking report module of this creation at least includes an interface module, a dispatch status tracking system, and a report module.

Among them, the interface module of the dispatch tracking report module created by this invention at least includes a computer installer, a browser, and a mobile application.

Among them, the dispatch status tracking system created by the dispatch tracking report module at least includes dispatch personnel location indication, accident personnel location indication, docking progress status, accident personnel contact, and accident scene image resources.

Among them, the report module of the dispatch tracking report module in this creation at least includes but is not limited to progress report and support request.

Among them, the input keyword module of this creation contains at least the accident number of the case data, the name, identity card information, telephone number, age, birthday, address of the customer data, the road type of the accident data, the driver, the driver’s license number, the content of the accident, The police dealt with it.

Among them, the automatic input system support methods for creating the case query module include at least image recognition, voice recognition, document and barcode recognition.

Among them, the interface input supported by the manual input module of the case query module in this creation includes at least application terminal interface input, browser interface input, and computer terminal program interface input.

In contrast to the effects of the prior art, the system includes the server and has the server module and the dispatch tracking report module of the server built in hardware, and the server module includes the dispatch processing center The case query module and the database service; the case query module is connected with the input keyword module that provides the input data source; the dispatch processing center includes the dispatch docking system and the dispatch tracking platform; the data The database service includes the customer's progress data, the dispatch tracking data, and the dispatch personnel dynamic data; furthermore, the system integrates case investigation through the server module Inquiry and dispatch personnel's location to the dispatch tracking platform on an integrated interface, internal personnel will control the progress of the situation including but not limited to case progress, dispatched personnel location, new case dispatch, etc. according to the platform, and conduct personnel control through the dispatch docking system; and The dispatch tracking report module allows dispatched personnel to directly update the progress of the case, which is sent to internal personnel and the system for confirmation. The synchronous update includes but is not limited to the case status and dispatched personnel’s location. The progress of the case and the field dispatched personnel can be fully grasped, and the dispatched personnel can also know their task location and the preliminary status of the accident site, reducing the cost of communication, time and distance, and improving the docking of accident personnel, so as to achieve efficient dispatch, which is in line with progress, practicality and users The need shows its gains.

100: system

1000: server

1: Server module

11: Dispatch processing center

111: Dispatch docking system

112: Dispatch tracking platform

12: Case query module

120: Input keyword module

121: automatic input system

11: Image recognition

12: Voice recognition

13: Document and barcode recognition

122: Manual input module

1221: Application terminal interface input

1222: Browser interface input

1223: Computer terminal program interface input

13: Database service

131: Customer progress data

132: Dispatch tracking data

133: Dispatched personnel dynamic information

2: Dispatch tracking report module

21: Interface module

22: Dispatch status tracking system

23: report module

The first picture: the structure diagram of this creation.

The second picture: the structure diagram of the inquiry module of this creative case.

Figure 3: Schematic diagram of the dispatch tracking platform for this creation.

The fourth picture: the flow chart of the dispatch and docking system for this creation.

Figure 5: The structure diagram of the dispatch tracking report module for this creation.

This creation is described in detail with the accompanying drawings and embodiments as follows. The drawings used in the text are intended for illustration and auxiliary manual purposes only, and may not be the true proportions and accuracy after the implementation of the creation. Therefore, it should not be limited to the scope of the patent creation in actual implementation with regard to the ratio and configuration relationship of the attached drawings, and shall be stated first.

Please refer to the first, second, third, fourth, and fifth diagrams, which are the architecture diagram of this creation, the architecture diagram of this creation case query module, the schematic diagram of this creation dispatch tracking platform, The flow chart of the creative dispatch docking system, the structure diagram of the creative dispatch tracking and reporting module. In a preferred embodiment, the creative personnel dispatching system 100 includes a server 1000 and a dispatch tracking and reporting module 2 .

The aforementioned server 1000 is a piece of hardware, and has a server module 1 built on the piece of hardware, which includes a dispatch processing center 11, a case query module 12, and a database service 13. The case query module 12 is connected with an input keyword module 120 that provides one of the input data sources. The input keyword module 120 refers to the classification of all the keywords that can be identified for the case that needs to be searched; the input key The word module 120 includes, but is not limited to, the accident number of the case data, the name, identity card information, telephone number, age, birthday, address of the customer data, the road type of the accident data, the driver, the driver’s license number, the content of the accident, the police handling, etc. The keyword is used for searching the case query module; the case query module 12 can search or filter the case data of the dispatch processing center 11 of the server module 1 through the data source of the keyword input module 120 ; The dispatch processing center 11 is connected to the case query module 12 and includes, but is not limited to, a dispatch docking system 111 that corresponds to a case to be dispatched and provides dispatch notification-related personnel, and a dispatch tracking platform 112 corresponding to a dispatched case, the database The service 13 includes the data collection of all cases and is connected to the dispatch processing center 11 and includes but is not limited to a customer progress data 131, a dispatch tracking data 132, a dispatch personnel dynamic data 133 and other information; the customer progress data 131 refers to Customer-related cases include, but are not limited to, a collection of all customer data related to the case, such as the status of the case, the time of filing, the dispatched personnel responsible, and the history of the case; the dispatch tracking data 132 refers to the current dynamic status of all dispatched cases, and the content includes However, it is not limited to case progress status, next progress progress status, case history records and other current status records for managers to evaluate the status of the case and understand the status of dispatched personnel; the dispatched personnel dynamic data 133 refers to all dispatched personnel on the line to make dynamics Data records, including but not limited to location information, gender, name, age, dispatch experience and other data, and through the dispatch The dispatch tracking platform 112 graphically marks the mutual positions of all dispatchers and customers as a basis for management personnel to dispatch cases; and the case query module 12 includes but is not limited to an automatic input system 121 or a manual input module Group 122; The automatic input system 121 refers to the automatic input or document identification of the cases that need to be searched, and the completion of keyword input provides the system 100 to list the matching cases; its support methods include but are not limited to image identification 1211, voice Recognition 1212, document and barcode recognition 1213, etc., through the system 100, the input of keywords and character classification can be automatically completed, and then the user terminal can verify that the recognized content is correct and confirm the delivery; the manual input module 122 refers to the need to find The case provides manual input method, complete keyword input provides the system 100 to list the matching cases. The supported interface input includes but is not limited to application-side interface input 1221, browser interface input 1222, computer-side program interface input 1223 Wait for the terminal to input, then enter the keyword to confirm the sending.

One of the aforementioned dispatch tracking report modules 2 is connected to the dispatch docking system 111 and the dispatch tracking platform 112 of the dispatch processing center 11; the system 100 is used to enable internal personnel to fully grasp the progress of a case and field dispatch personnel. The dispatched personnel can also know the initial status of their mission address and the accident site; through the dispatch processing center 11, the dispatch tracking platform 112 can display the dispatch and progress status of all cases, and report the progress according to the dispatch tracking report module 2 described later Update information; the dispatch docking system 111 can be used for cases that require dispatch actions including but not limited to new cases, pending dispatches, etc., through the dispatched personnel dynamic data 133 of the database service 13 of the system 100, the system 100 The personnel options that can be dispatched are screened out, and dispatch instructions can be issued by the system 100 or management personnel.

Please refer to the third figure, which is a schematic diagram of this creative dispatch tracking platform. Through the dispatch tracking platform 112, you can understand, for example, the list of all cases, the accident time of the accident status, and the status of the dispatched personnel (assigned or not yet Assignment), the name of the assigned person, and provide dispatch instructions.

Please refer to the fourth figure, which is the flow chart of this creative dispatching and docking system. The process is to screen the dispatchable personnel through the system, and then use the parameters including but not limited to distance, gender, personnel status and other weights, and then pass A list of weight rankings will be given to the designated personnel, and finally the designated personnel will give instructions to the dispatched personnel.

Please refer to the fifth figure, which is the structure diagram of the dispatch tracking and reporting module for this creation. The dispatch tracking and reporting module 2 for this creation includes but not limited to an interface module 21, a dispatch status tracking system 22, and a report. Module 23; The interface module 21 assigns personnel to use the related services of the dispatch tracking report module 2, through which various device interface carriers, including but not limited to computer installers, browsers, mobile applications, etc. The dispatching status tracking system 22 refers to all the services provided to assist the dispatched personnel in the dispatched case regarding the accident situation and location information; these functions include but It is not limited to the indication of the location of the dispatched personnel, the indication of the location of the accidental personnel, the progress status of the docking, the contact of the accident personnel, the image resources of the accident scene, etc., to assist the dispatched personnel to understand the current situation of the accident, and to maintain continuous contact with the accident personnel; the report module 23 is assigned to dispatch personnel The personnel handle the completed matters at the scene of the accident and record the report; its functions include, but are not limited to, progress reports, support requests, etc. For the status of completion, please send personnel to report, and support requests can also be used in emergencies. A request is issued to the system 100 to assist in handling matters at the scene of the accident.

The extension application of this creation: It can provide dispatch case density distribution. The system 100 can simultaneously watch and track all case locations and their progress through the dispatch tracking platform 112 of the dispatch processing center 11; the system 100 can include but Not limited to graphical interfaces such as map information, data charts, distribution maps, etc., it provides the overall status of the distribution and progress of dispatched cases; managers can use this information to understand Whether the current case situation is suitable for the load status of the dispatched personnel team, or whether the parameter points with poor efficiency have been screened out as one of the basis for the increase or decrease of dispatched personnel allocation.

Other functions of this creation, the department can provide:

1. Dispatch optimization calculation. Through the dispatch processing center 11, the system 100 calculates the dispatch rate for all the cases under tracking, including but not limited to dispatch personnel status, case urgency, occurrence location and time, case progress, etc. The method is optimized, and the dispatch tracking platform 112 can provide managers with a suggested form of dispatch. If the manager confirms that it is executable, the calculation mechanism can be used to make dispatch adjustment instructions; the manager can also adjust the dispatch suggestion and issue the dispatch adjustment Instruction; the system 100 will synchronize the relevant data of the optimization of the record into the system 100 to provide model enhancement and training.

2. Dispatched personnel docking and tracking service. For new dispatched clients and dispatched personnel, the system provides an external client interface through the dispatch tracking report module 2, so that the new dispatched client and dispatched personnel can contact and grasp the locations of both parties at any time. And the estimated time of arrival of the dispatch.

3. Dispatched Personnel Online Support Service For dispatched personnel of a case, the system 100 provides all revelable case filing information for the case, which is given to the current dispatched personnel as supplementary information for on-site processing and follow-up tracking.

The comparison and advantages of the system 100 and the dispatch processing center 11 of this creation with the traditional dispatch system: The traditional dispatch system can only understand limited information about the status of dispatched personnel in attendance (for example: this personnel is on attendance, this Personnel leave, etc.), and for the status of individual dispatched personnel and the status of the case in charge, it is impossible to get an in-depth understanding, or manual inquiries are needed to understand; the system 100 of this creation can obtain information about the status of all cases through the dispatch tracking platform 112. Comprehensive understanding and tracking of the progress and location of all dispatched personnel. At the same time, through the command system, commands can be synchronized or issued to a single dispatched personnel in order to respond to emergencies; the system 100 of this creation is integrated through the server module 1. case Query and dispatch personnel location to an overall interface. The dispatch tracking platform 112, according to the dispatch tracking platform 112, internal personnel will perform progress control on the status including but not limited to case progress, dispatched personnel location, dispatch of new cases, etc., and through the dispatch docking system 111 Do personnel control. And the dispatch tracking report module 2 allows dispatched personnel to directly update the progress of the case and submit it to internal personnel and the system for confirmation. The synchronization update includes but is not limited to the current situation of the case and the location of dispatched personnel. This creation also has a personnel dispatch system and dispatch Features such as optimized calculations, dispatched personnel docking and tracking services, dispatched personnel online support services, and dispatch case density distribution.

In this way, the author uses the system 100 including the server 1000 and the server module 1 and the dispatch tracking report module 2 of the server 1000 that are built in hardware. The server module 1 also includes There are the dispatch processing center 11, the case query module 12, and the database service 13; the case query module 12 is connected to the input keyword module 120 that provides input data sources; the dispatch processing center 11 contains the The dispatch docking system 111 and the dispatch tracking platform 112; the database service 13 includes the customer progress data 131, the dispatch tracking data 132, and the dispatch personnel dynamic data 133; further, the system 100 is achieved through the server module 1. , Consolidate case inquiry and dispatch personnel location to the dispatch tracking platform 112 on an integrated interface. The internal personnel will control the progress of the situation including but not limited to case progress, dispatch personnel location, dispatch of new cases, etc. according to the platform, and use the dispatch docking system 111 for personnel control; the dispatch tracking report module 2 allows dispatched personnel to directly update the progress of the case, which will be confirmed by internal personnel and the system, and synchronously update information including but not limited to the status of the case and the location of dispatched personnel; effectively improve the system through the system 100, so that internal personnel can fully grasp the progress of a case and the field dispatch personnel, and dispatch personnel can also know the task location and the preliminary situation of the accident site, reduce communication, time and distance costs, and improve the docking of accident personnel, so as to achieve efficient dispatch The purpose meets the needs of progress, practicality and users, which shows its gains.

Looking at the above, it can be seen that this creation has indeed achieved the desired enhancement effect under the breakthrough of the previous technical structure, and it is not easy to think about by those who are familiar with the art. Moreover, this creation has not been published before the application. Progressiveness and practicability show that it has met the application requirements for creation patents. We filed an application for creation according to law, and I implore your bureau to approve this creation patent application to encourage creation and make it convenient for you.

The above-mentioned embodiments are only to illustrate the technical ideas and characteristics of this creation, and their purpose is to enable those who are familiar with the art to understand the content of this creation and implement them accordingly. When they cannot be used to limit the patent scope of this creation, That is to say, all equal changes or modifications made in accordance with the spirit of this creation should still be covered by the scope of the patent of this creation.

100: system

1000: server

1: Server module

11: Dispatch processing center

111: Dispatch docking system

112: Dispatch tracking platform

12: Case query module

120: Input keyword module

121: automatic input system

122: Manual input module

13: Database service

131: Customer progress data

132: Dispatch tracking data

133: Dispatched personnel dynamic information

2: Dispatch tracking report module

Claims (9)

A personnel dispatch system, characterized in that the system includes: a server, which is a hardware, and has a server module built on the hardware, which includes a dispatch processing center, a case query module, A database service. The case query module is connected to an input keyword module that provides an input data source. The dispatch processing center is connected to the case query module and includes a correspondence between the case to be dispatched and the relevant personnel who provide the dispatch notification. Dispatch docking system, a dispatch tracking platform corresponding to dispatched cases, the database service is connected to the dispatch processing center and can include a customer progress data, a dispatch tracking data, a dispatched personnel dynamic data; a dispatch tracking report module, system The dispatch docking system and the dispatch tracking platform connected to the dispatch processing center; use the system to enable internal personnel to have a full grasp of the progress of a case and field dispatch personnel, and dispatch personnel can also know their task location and the preliminary situation of the accident site. For example, in the personnel dispatch system described in item 1 of the scope of patent application, the case query module of the server module includes at least an automatic input system or a manual input module. According to the personnel dispatch system described in item 1 of the scope of patent application, the dispatch tracking report module includes at least an interface module, a dispatch status tracking system, and a report module. For example, in the personnel dispatch system described in item 3 of the scope of patent application, the interface module of the dispatch tracking report module includes at least a computer installer, a browser, and a mobile application. For example, the personnel dispatch system described in item 3 of the scope of patent application, wherein the dispatch status tracking system of the dispatch tracking report module includes at least the dispatch personnel location indicator, the accident personnel location indicator, the docking progress status, the accident personnel contact, and the accident On-site image resources. For example, in the personnel dispatch system described in item 3 of the scope of patent application, the report module of the dispatch tracking report module includes at least but not limited to progress report and support request. For example, the personnel dispatch system described in item 1 of the scope of patent application, wherein the input keyword module includes at least the accident number of the case data, the name of the customer data, ID card data, telephone number, age, birthday, address, and accident data Type of road, driver, driver’s license number, accident content, police handling. For example, in the personnel dispatch system described in item 2 of the scope of patent application, the automatic input system support mode of the case query module includes at least image recognition, voice recognition, document and barcode recognition. For example, the personnel dispatch system described in item 2 of the scope of patent application, wherein the interface input supported by the manual input module of the case query module includes at least application terminal interface input, browser interface input, and computer terminal program interface enter.

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