1247524 九、發明說明： 【發明所屬之技術領域】 本發明係關於一種行動電話諮詢服務指派系統，特 別是關於一種使用所述行動電話諮詢服務指派系統之方 法0 【先前技術】 隨著知識經濟時代腳步的大幅邁進，產業生態已由 傳統的勞力密集與資本密集逐漸演進到知識密集，各種® 諮詢的需求也大幅增加。此外隨著電信自由化的腳步， 行動電話快速普及，亦使得諮詢服務的提供變得迅速且 便捷。 例如現今法律問題頻仍，例如家庭暴力、勞工安全、’ 公司治理、車禍事故等等事件，經常涉及複雜的法律問 / 題，非一般社會大眾所能處理，必須要有法律專業人員 的協助。此時對於迅速便捷之法律諮詢的需求就變得非 | 常的殷切。 惟各種專業的領域通常很廣很龐雜，很難要求單一 專業人士可以解決所有關於該領域的疑難雜症。例如法 律有刑法、民法、商事法、勞工法、行政法、智慧財產 權法、家事法等等非常多不同的分支，現今法律專業人 員通常僅挑選一項或少數幾項做為專長領域，而不會樣 樣精通。就因為專業人員有如此之專業分工，使得社會 大眾需要法律諮詢時通常不知該找誰方屬恰當。 IMatentearEasTone 遠傳\2017(FET-021-TW)\Official\發明申請書 Final.doc 5 1247524 因此，若能開發出一種諮詢服務指派系統，讓諮詢 服務提供機構可依據行動電話使用者的諮詢服務需求選 疋亚指派特定服務提供者，讓所述特定服務提供者藉由 電話對所述行動電話使用者提供諮㈣務，便可克服上 述的困難。 【發明内容】 本發明的主要目的在於提供一種行動電話諮詢服務 指派系統，讓諮詢服務提供機構可依據行動電話使用者 的諮詢服務需求選定並指派特定服務提供者，讓所述特 定服務提供者藉由f話對所述行動電話使用者提供諮詢 服務。 本發明的另一目的在於提供一種使用行動電話諮詢 服務指派系統之方法。 本發明揭露一種行動電話諮詢服務指派系統，讓諮 詢服務提供機構可依據行動電話使用者的諮詢服務需求 由複數個服務提供者中選定並指派特定服務提供者，讓 所述特定服務提供者#由電話騎述行動t話使用者提 供諮詢服務。本發明之行動電話諮詢服務指派系統包含 一行動電話核心網路系統以及一閘道伺服器。所述行動 電話核心網m其可藉由基地n统麵合至所述行 動電話使用者與複數個服務提供者；所述行動電話核心 網路系統包含一行動通訊交換中心與一本籍位置記錄 器，其中所述本籍位置記錄H儲存所述複數個服務提供 I:\Patent\FarEasTone 遠傳\2017(FET-021-TW)\〇fflciai\發明申請書 Final d〇c 1247524 者之待機/忙線資訊與所在位置等服務提供者資訊；所述 行動通訊交換中d以將所述行動電話使用者之通訊需 求傳遞給所述諮詢服務提供機構，並依據所述諮詢服務 提供機構的諮詢服務需求訊號將通訊需求傳遞給所述特 定服務提供者。所述閘道伺服_合至所述行動電話核 心網路系統與所述諮詢服務提供機構，用以接收所述諮 詢服務提供機構所傳送之包含複數個服務提供者之名單 及其電話號碼㈣詢服務需求訊號，至所述本籍位置記 錄器取得所述複數個服務提供者之服務提供者資訊，藉 由所述服務提供者資訊選擇所述複數個服務提供者其中 之一做為特定服務提供者，並透過所述行動通訊交換中 心將所述仃動電話使用者之通訊需求傳遞給所述特定服 務提供者。 本發明更揭露一種使用行動電話諮詢服務指派系統 之方法，其中所述行動電話諮詢服務指派系統包含一行 動電話核心網路系統與一閘道伺服器，其中所述行動電 話核心網路系統更包含一行動通訊交換中心與一本籍位 置圮錄裔。首先所述行動電話核心網路系統接收—行動 電活使用者透過基地台系統所傳送之通訊需求訊號，接 下來所述行動電話核心網路系統將通訊需求訊號傳送給 該行動電話使用者所選定之諮詢服務提供機構。 其次所述諮詢服務提供機構藉由電話按鍵選擇諮詢 服務項目，並向所述閘道伺服器傳送需求訊號，其包含 複數個服務提供者之名單及其電話號碼。後續所述閘道 I:\Patent\FarEasTone m\2〇17(FET-〇21.TW)\〇fflcial^^^ife FinaLd〇c 1247524 伺服為在接到所述需求訊號後，由所述本籍位置記錄器 取得複數個服務提供者之服務提供者資訊。最後所述閘 道伺服器依據服務提供者資訊選擇一位服務提供者做為 特定服務提供者，並透過所述行動通訊交換中心將所述 行動電話使用者之通訊需求傳遞給所述特定服務提供 者。 【實施方式】 首先者參考第一圖，其為本發明關於行動電話諮詢鲁 服務指派系統之系統方塊圖。在本發明中，行動電話諮 _服務指派系統主要由一個行動電話核心網路系統30以 及一個閘道伺服器40所組成。其中所述行動電話核心網 路系統30藉由中繼交換站65電性耦合至基地台系統 ， (base station system)20，該基地台系統20又可電性柄合至 / 多個行動電話使用者10。所述閘道伺服器40的一端電性 耦合至行動電話核心網路系統30，另一端則藉由中繼交 _ 換站65電性耦合至基地台系統50，所述基地台系統50 再電性耦合至特定的諮詢服務提供機構60。 行動電話核心網路系統30至少包含一個認證中心 (authentication center)32、一個本籍位置記錄 $ (h〇me location register; HLR)34、以及一個行動通訊父換中心 (mobile switching center; MSC)36。 所述認證中心32儲存使用者的認證資料，並負責計 算認證所需的各種參數，唯有當行動電話使用者10所使 8 I:\Patent\FarEasTone 遠傳\2017(FET-021-TW)\Official\發明申請書 Final doc 1247524 用之行動電話的各種參數皆與認證中心32所儲存者相吻 合，才可進行訊號的加密/解密並進行通訊。 所述本籍位置記錄器34連接至行動通訊交換中心 36與認證中心32,除了用以記錄每一行動電話使用者之 位置資訊外，還用以儲存每一行動電話使用者所登錄之 電話號碼等資訊。 所述行動通訊交換中心36電性耦合至複數個中繼交 換站65，中繼交換站65再電性耦合至基地台系統20以 及第一基地台系統70A、第二基地台系統70B等等至第n 基地台糸統70N等基地台糸統。每一中繼交換站65包含 一個訪客位置記錄器（visited location register; VLR)66 以 及一個局部地域的行動電話交換中心67。每一基地台系 統包含一個基地台收發機(Base Transceiver Station; BTS) 與一個基地台控制器（Base Station Controller; BSC)。GSM 等行動電話系統將整個地理區域劃分為複數個局部地域 (location area)，每一局部地域内的行動電話都會電性搞合 至其所屬之訪客位置記錄器，由訪客位置記錄器記錄其 所負擔之局部地域内所有行動電話使用者之位置。每隔 一段特定或不特定的時間，所述訪客位置記錄器66會將 行動電話使用者之位置資訊傳送至本籍位置記錄器34内 儲存。 所述行動通訊交換中心36用以接收發話方之行動電 話使用者10所撥的接收方號碼，再由所述本籍位置記錄 器34取得所述接收方當下的位置資訊後，將通訊訊號傳 91247524 IX. Description of the Invention: [Technical Field] The present invention relates to a mobile telephone consultation service assignment system, and more particularly to a method for using the mobile telephone consultation service assignment system. [Prior Art] With the era of knowledge economy With a big step forward, the industrial ecology has evolved from traditional labor-intensive and capital-intensive to knowledge-intensive, and the demand for various® consulting has also increased significantly. In addition, with the pace of telecommunications liberalization, the rapid spread of mobile phones has made the provision of consulting services quick and convenient. For example, today's legal problems are frequent, such as domestic violence, labor safety, corporate governance, car accidents, etc., often involving complex legal questions, which can be handled by the general public and must be assisted by legal professionals. At this time, the need for quick and convenient legal advice has become unremarkable. However, the fields of various professions are usually very wide and complex, and it is difficult to require a single professional to solve all the intractable diseases in this field. For example, the law has many different branches, such as criminal law, civil law, commercial law, labor law, administrative law, intellectual property law, family law, etc. Today, legal professionals usually only select one or a few items as areas of expertise, instead of Will be proficient. Just because professionals have such a professional division of labor, the public generally does not know who to look for when they need legal advice. IMatentearEasTone Remote Transit\2017(FET-021-TW)\Official\Invention Application Final.doc 5 1247524 Therefore, if a consulting service assignment system can be developed, the consulting service provider can be based on the consulting service needs of mobile phone users. The selection of a specific service provider by the selected service provider allows the specific service provider to provide the service to the mobile phone user by telephone to overcome the above difficulties. SUMMARY OF THE INVENTION The main object of the present invention is to provide a mobile telephone consultation service assignment system, which allows an advisory service provider to select and assign a specific service provider according to the service demand of the mobile phone user, and let the specific service provider borrow The mobile phone user is provided with consulting services by f. Another object of the present invention is to provide a method of using a mobile telephone consultation service assignment system. The present invention discloses a mobile telephone consultation service assignment system, which allows an advisory service provider to select and assign a specific service provider among a plurality of service providers according to the consultation service demand of the mobile phone user, so that the specific service provider The telephone rides the action and provides the user with consulting services. The mobile telephone consultation service assignment system of the present invention comprises a mobile telephone core network system and a gateway server. The mobile phone core network m can be integrated to the mobile phone user and a plurality of service providers by a base station; the mobile phone core network system includes a mobile communication switching center and a home location recorder , wherein the home location record H stores the plurality of services provided I:\Patent\FarEasTone remote transmission\2017(FET-021-TW)\〇fflciai\invention application Final d〇c 1247524 standby/busy line Service provider information such as information and location; the mobile communication exchange d transmits the communication demand of the mobile phone user to the consulting service provider, and according to the consulting service demand signal of the consulting service provider Pass communication requirements to the specific service provider. The gateway servo_to the mobile phone core network system and the consulting service provider for receiving a list of the plurality of service providers transmitted by the consulting service provider and a telephone number thereof (4) a service demand signal, wherein the home location recorder obtains service provider information of the plurality of service providers, and selects one of the plurality of service providers as a specific service provider by using the service provider information And transmitting, by the mobile communication switching center, the communication request of the mobile phone user to the specific service provider. The present invention further discloses a method for using a mobile telephone consultation service assignment system, wherein the mobile telephone consultation service assignment system includes a mobile telephone core network system and a gateway server, wherein the mobile telephone core network system further includes A mobile communication exchange center with a local location. First, the mobile phone core network system receives a communication demand signal transmitted by the mobile computer user through the base station system, and then the mobile phone core network system transmits the communication demand signal to the mobile phone user. Advisory service provider. Next, the consulting service provider selects a consulting service item by using a telephone button, and transmits a demand signal to the gateway server, which includes a list of a plurality of service providers and a telephone number thereof. Subsequent gateway I:\Patent\FarEasTone m\2〇17 (FET-〇21.TW)\〇fflcial^^^ife FinaLd〇c 1247524 The servo is the home code after receiving the demand signal The location logger obtains service provider information for a plurality of service providers. Finally, the gateway server selects a service provider as a specific service provider according to the service provider information, and transmits the communication demand of the mobile phone user to the specific service through the mobile communication switching center. By. [Embodiment] Referring first to the first figure, it is a system block diagram of a mobile telephone consultation service assignment system according to the present invention. In the present invention, the mobile telephone service assignment system is mainly composed of a mobile telephone core network system 30 and a gateway server 40. The mobile phone core network system 30 is electrically coupled to the base station system 20 by the relay switching station 65, and the base station system 20 can be electrically connected to/used by multiple mobile phones. 10. One end of the gateway server 40 is electrically coupled to the mobile phone core network system 30, and the other end is electrically coupled to the base station system 50 by a relay exchange station 65. The base station system 50 is re-powered. Sexually coupled to a particular advisory service provider 60. The mobile phone core network system 30 includes at least one authentication center 32, a home location record (HLR) 34, and a mobile switching center (MSC) 36. The authentication center 32 stores the user's authentication data and is responsible for calculating various parameters required for authentication, only when the mobile phone user 10 makes 8 I:\Patent\FarEasTone remote transmission\2017 (FET-021-TW) \Official\Invention Application Final doc 1247524 The various parameters of the mobile phone used are compatible with those stored in the certificate center 32, so that the signal can be encrypted/decrypted and communicated. The home location recorder 34 is connected to the mobile communication switching center 36 and the authentication center 32. In addition to recording the location information of each mobile phone user, the home location recorder 34 is also used to store the phone number of each mobile phone user. News. The mobile communication switching center 36 is electrically coupled to a plurality of relay switching stations 65. The relay switching station 65 is electrically coupled to the base station system 20 and the first base station system 70A, the second base station system 70B, and the like. The nth base station, such as the 70N base station. Each relay exchange 65 includes a visited location register (VLR) 66 and a local area mobile telephone switching center 67. Each base station system includes a Base Transceiver Station (BTS) and a Base Station Controller (BSC). The mobile phone system such as GSM divides the entire geographical area into a plurality of location areas, and the mobile phones in each part of the area are electrically connected to the visitor location recorder to which they belong, and the visitor location recorder records the location. The location of all mobile phone users in the local area of the burden. The visitor location recorder 66 transmits the location information of the mobile phone user to the home location recorder 34 for storage at intervals of a particular or unspecified time. The mobile communication exchange center 36 is configured to receive the recipient number dialed by the mobile phone user 10 of the calling party, and then obtain the current location information of the recipient by the home location recorder 34, and then transmit the communication signal.
I:\Patent\FarEasTone 遠傳\2017(FET-021-TW)\〇ffidd\發明申請書 FinaLd〇C !247524 遞至接收方當下位置之中繼交換站65的行動通訊交換中 心，以在不同行動通訊交換中心之間建立起通訊之橋 樑。 所述諮詢服務提供機構60係一利用行動電話系統提 供諮詢服務之機構’可以是自然人、社團法人、財團法 人、基金會、合夥、或獨立商號，其所提供的諮詢服務 可以是法律諮詢服務、水電維修諮詢服務、車輛維修試 詢服務、食谱給A服務專4。在本發明的一個較佳實施 例中，所述諮詢服務提供機構60可以是一個提供法律試 詢服務的法律事務所、律師事務所或法律相關社團法人 或財團法人。在本發明的一個較佳實施例中，所述服務 提供機構60必須與擁有行動電話核心網路系統3〇之電 信系統業者簽署特定之契約，方可使用本發明所揭露之 閘道伺服器40。 本發明的一個技術特徵，是由諮詢服務提供機構6〇 將與其搭配之外部服務提供者的電話號碼、專長以及所 其能提供之諮詢服務項目’建立在其所屬或與其合作的 資料庫中。例如「1曱」、「1乙」、「丨丙」等三人具有公 司法專長，其中「1乙」特別擅長處理股東會糾紛；「2 甲」、「2乙」、「2丙」、「2 丁」、「2戊」等五人具有處理 交通事故案件之專長；「3曱」以及「3乙」兩人具有勞 工法專長，其中「3曱」還能講泰國語等等。至於所述外 部服務提供者的待機/忙線資訊以及所在位置等等服矛务 提供者資訊，則可透過閘道伺服器40至所述本籍位置記 I:\Patent\F^EasT〇ne 遠傳窗7(FET_〇21TW)\〇fficial\發明申請書 Final d〇c 1247524 錄器34中操取。 /在—般情形下’行動電話使用者1G可直接透過基地 口系統20連接至仃動電話核心網路系統3◦，再經由基地 二系、洗50直接彳!^電話給諮詢服務提供機構⑻，直接在電 ^中進彳τ諮詢。在本發明的—個較佳實施例巾，行動電 5使用者10面&^律之難題’其可直接撥電話給諮詢服 務提供機構60 (例如法律相關團體）進行諮詢。在本發 月的個貝&例中’行動電話使用者a可直接撥諮詢服 務提供機構6G的電話號碼；在本發明的另—個實施例 中’行動電話系統業者提供—個簡㈣碼給該諮詢服務 提供機構60 (例如「555」），則行動電話使用者ι〇只要 在行動電4上直撥㈣易號碼，即可接通至該諮詢服務 提供機構60進行法律問題的諮詢。 然而在某些情況下，該觸服雜供機構6Q不方便 或無法接受所述行動電話使用者10的諮詢，此時就必須 將電話轉給外部之服務提供者負責接受諮詢 。此時就必 須利用到本發明的主要技術特徵―閘道伺服器4〇，將行 動電話使用者10的諮詢服務需求傳給所述閘道伺服器40 負責處理。 所述閘道伺服器40的一端電性耦合至行動電話核心 網路系統30,另一端則透過中繼交換站幻電性耦合至基 地台系統50,所述基地台系統5〇再電性耦合至特定的諮 詢服務提供機構6〇。在本發明的一個實施例中，諮詢服 務提供機構將每一種法律專長領域項目指定成一特定之 I:\Patent\FarEasTone ^«\2017(FET.〇2l.TW)\Off^ FinaLd〇c n 1247524 電話按鍵’藉由電話按鍵便玎傳送諮詢服務需求訊號， 其包含可以提供此項諮詢服務項目之服務提供者的名單 及其電話號瑪。例如要諮詢公司法問題請按「1」，要諮 詢交通事故問題請按「2」，要諮詢勞工問題請按「3」等 等。所述閘道伺服器4〇的功能是接收到諮詢服務提供機 構60依據行動電話使用者1〇之諮詢服務需求所傳送之 包含複數個服務提供者之名單及其電話號碼的諮詢服務 需求訊號之後，至所述本籍位置記錄器34取得所述複數 個服務提供者的待機/忙線資訊以及所在位置等等服務 提供者資訊。例如在第一圖中，可以提供所述諮詢服務 項目者共有N個，分別是第/服務提供者80A、第二服 務提供者80B、…、第n服務提供者80N等等，分別可 透過第一基地台系統7〇A、第二基地台系統70B、…、第 N基地台系統7〇n進行通訊。 依前例，假設行動電話使用者10所要諮詢的諮詢服 務項目是勞工安全案件，則所述諮詢服務提供機構60的 使用者按下行動電話中「3」之按鍵，便將諮詢勞工安全 案件做為諮詢服務項目，併同能提供勞工安全案件諮詢 之服務提供者的名單（亦即「3甲」與「3乙」）及其電 活號碼’透過所述基地台系統5〇傳送至閘道伺服器。 閘道伺服器40遂由本籍位置記錄器34取得「3甲」與「3 乙」的待機/忙線資訊與所在位置等等服務提供者資訊。 所述閘道伺服器40在接收到服務提供者資訊之後， 依據所述服務提供者資訊選擇一位待機中的服務提供 12 I:\Patent\FarEasTone 遠傳\2〇17(FET_〇2i_TW)\Offidal\發明申請書 Final doc 1247524 者，例如第一圖中的第二服務提供者8〇B，透過行動通 汛父換中心36連接至所選定服務提供者所在位置的基地 台系統，亦即第二基地台系統·，以將行動電話使用 者10所撥的電話接通至第二服務提供者。如此一 來，第二服務提供者80B便可對行動電話使用者10進行 諮詢服務。 依則例’假设「3甲」忙線中，閘道飼服器4〇便選 擇「3乙」為諮詢服務的對象，透過行動通訊交換中心 36連接至「3乙」所在位置的基地台系統，以將行動電# 話使用者10所撥的電話接通至「3乙」，讓行動電話使用 者10可在電話中直接向「3乙」進行所述勞工安全案件 問題的諮詢。 在本發明的另一個實施例中，諮詢服務提供機構6〇 · 亦可利用有線電話系統提供諮詢服務，此時所述基地台 系統50應置換成閘道行動通訊交換中心(娜胃则他 switchmgcemerMS，透過PSTN網路進行通訊。在本發明 的另一個實施例中，諮詢服務提供機構6 0亦可利用衛星· 電話系統提供諮詢服務。 本么明可適用於所有的蜂巢式網路，包含但不限於 GSM網路、PHS網路、GPRS網路、W-CDMA網路、 cdma2000網路、TD-SCDMA網路等等。 在本發明的另一個實施例中，所述諮詢服務提供機 構亦可利用行動電話之簡訊傳送諮詢服務需求訊號。 在本發明的另一個實施例中，所述諮詢服務提供機 I:\Patent\Fai:EaST〇ne 遠傳\2〇i7(FET_〇21_TW)\〇fflciai\發明申請書 Final d(>e 13 1247524 構亦可利用網頁之點選以傳送諮詢服務需求訊號。 〜接下來請參考第二圖，其為本發明巾制行動電話 ”勺服務彳日派系統之方法的流程圖。首先行動電話核心 、、罔路系統30接收行動電話使用者1〇透過基地台系統加 所傳达之通訊需求訊號（步驟谢），並將通訊需求訊號 傳达給遠仃動電話使用者1〇所選定之諮詢服務提供機構 60’使所述仃動電話使用者1Q與該諮詢服務提供機構6〇 達成通訊之狀態（步驟102)。 ◊後績由所述諮詢服務提供機構6〇判斷是否能自行接_ 文所述行動電話使用者1〇的諮詢（步驟1〇3)，若能自行 接又i旬則逕行與所述行動電話使用者對話（步驟 104) ’右不旎自行接受諮詢，則諮詢服務提供機構㈨藉 由有線電4或行動電話之按鍵選擇諮詢服務項目，並向 閘道伺服器40傳送需求訊號（步驟1〇5)，該需求訊號並-包含複數個服務提供者之名單及其電話號碼。 閘道伺服器40在接到傳送需求訊號後，由所述本籍_ 位置記錄器34取得所述服務提供者的待機/忙線資訊與 所在位置等等服務提供者資訊（步驟106)。所述閘道伺 服器40在接收到服務提供者資訊之後，選擇一位待機中 的服務提供者（步驟1〇7)，透過行動通訊交換中心36電 性耦合至所選定之服務提供者（步驟1〇8)，讓所述行動 電話使用者10得向選定之服務提供者進行諮詢。I:\Patent\FarEasTone Remote transmission\2017(FET-021-TW)\〇ffidd\ Invention application FinaLd〇C !247524 Delivered to the mobile switching center of the relay station 65 of the current location of the receiver, to be different A communication bridge is established between mobile communication exchange centers. The consulting service provider 60 is an organization that provides consulting services using a mobile phone system, which may be a natural person, a corporate legal person, a consortium, a foundation, a partnership, or an independent business, and the consulting service provided may be a legal consulting service. Hydropower maintenance consulting services, vehicle maintenance consulting services, and recipes for A service. In a preferred embodiment of the present invention, the consulting service providing unit 60 may be a law firm, a law firm or a legally related corporate legal person or a consortium legal person providing legal inquiry services. In a preferred embodiment of the present invention, the service provider 60 must sign a specific contract with a telecommunications system operator having a mobile phone core network system to use the gateway server 40 disclosed herein. . A technical feature of the present invention is that the telephone number, expertise, and consulting services that can be provided by the consulting service provider 6 will be established in the database to which they belong or cooperate with. For example, "1", "1" and "丨" have expertise in corporate law. Among them, "1" is particularly good at handling shareholder disputes; "2 A", "2 B", "2 C", Five people, including "2" and "2", have expertise in handling traffic accidents; "3" and "3" have expertise in labour law, of which "3" can speak Thai and so on. As for the external service provider's standby/busy line information and the location of the service provider information, the gateway server 40 can be used to record the location of the home location I:\Patent\F^EasT〇ne Via window 7 (FET_〇21TW)\〇fficial\ invention application Final d〇c 1247524 recorder 34. / In the general case, the mobile phone user 1G can be directly connected to the mobile phone core network system through the base port system 20, and then directly to the mobile phone network system via the base two systems. ^Telephone to the consulting service provider (8) Directly in the electric ^ into the 彳 τ consultation. In the preferred embodiment of the present invention, the user of the mobile device 5 can directly dial the telephone number to consult the service provider 60 (e.g., a legal related body) for consultation. In the case of this month, the mobile phone user a can directly dial the telephone number of the consulting service provider 6G; in another embodiment of the present invention, the mobile phone system provider provides a simple (four) code. To the consultation service provider 60 (for example, "555"), the mobile phone user ι can dial the consultation service provider 60 to consult the legal service by dialing the (four) easy number on the mobile phone 4. However, in some cases, the contact miscellaneous agency 6Q is inconvenient or unable to accept the consultation of the mobile phone user 10, and the call must be forwarded to an external service provider for consultation. At this time, it is necessary to utilize the main technical feature of the present invention, the gateway server 4, to transmit the consultation service request of the mobile phone user 10 to the gateway server 40 for processing. One end of the gateway server 40 is electrically coupled to the mobile phone core network system 30, and the other end is magically coupled to the base station system 50 via a relay switching station. The base station system 5 is electrically coupled. To a specific consulting service provider 6〇. In one embodiment of the present invention, the consulting service provider assigns each legal expertise field item to a specific I:\Patent\FarEasTone ^«\2017(FET.〇2l.TW)\Off^ FinaLd〇cn 1247524 The button 'delivers a consultation service request signal by telephone button, which includes a list of service providers who can provide the consulting service and its telephone number. For example, please click "1" to consult the company law question, "2" to consult the traffic accident, and "3" if you need to consult the labor issue. The function of the gateway server 4 is to receive the consulting service demand signal after the consulting service provider 60 transmits the list of the plurality of service providers and the telephone number thereof according to the consulting service demand of the mobile phone user 1 And the home location recorder 34 obtains the service provider information such as the standby/busy line information of the plurality of service providers and the location. For example, in the first figure, there may be a total of N consultation service providers, respectively, a service provider 80A, a second service provider 80B, ..., an nth service provider 80N, etc., respectively A base station system 7A, a second base station system 70B, ..., an Nth base station system 7〇n communicate. According to the previous example, assuming that the consulting service item to be consulted by the mobile phone user 10 is a labor safety case, the user of the consulting service provider 60 presses the "3" button in the mobile phone to consult the labor safety case as Consultation service project, together with the list of service providers who can provide consultation on labour safety cases (ie "3A" and "3B") and their electric number 'transferred to the gateway servo through the base station system 5〇 Device. The gateway server 40 obtains the service provider information such as the standby/busy line information and the location of "3A" and "3B" from the home location recorder 34. After receiving the service provider information, the gateway server 40 selects a service provider in standby according to the service provider information. 12 I: \Patent\FarEasTone remote transmission \2〇17 (FET_〇2i_TW) \Offidal\Invention application Final doc 1247524, for example, the second service provider 8〇B in the first figure, is connected to the base station system of the location of the selected service provider through the action through the parent exchange center 36, that is, The second base station system is configured to connect the call dialed by the mobile phone user 10 to the second service provider. In this way, the second service provider 80B can conduct consultation services to the mobile phone user 10. According to the example, assuming that the "3A" is busy, the gate feeder will select "3B" as the consulting service and connect to the base station system of the "3B" location through the mobile communication exchange center 36. The telephone number dialed by the mobile phone user 10 is connected to "3B", so that the mobile phone user 10 can directly consult the "3B" on the labor safety case question on the telephone. In another embodiment of the present invention, the consulting service provider 6 can also provide a consulting service by using a wired telephone system. At this time, the base station system 50 should be replaced with a gateway mobile communication exchange center (Na stomach is his switchmgcemerMS). In another embodiment of the present invention, the consulting service provider 60 can also provide consulting services using the satellite/telephone system. This is applicable to all cellular networks, including It is not limited to the GSM network, the PHS network, the GPRS network, the W-CDMA network, the cdma2000 network, the TD-SCDMA network, etc. In another embodiment of the present invention, the consulting service provider may also The consultation service demand signal is transmitted by using the mobile phone's short message. In another embodiment of the present invention, the consulting service provider I:\Patent\Fai: EaST〇ne remote transmission \2〇i7 (FET_〇21_TW)\ 〇fflciai\Invention application Final d (>e 13 1247524 can also use the click of the web page to transmit the consultation service demand signal. ~ Next, please refer to the second figure, which is the towel service of the present invention. day A flow chart of the method of sending a system. First, the mobile phone core, the road system 30 receives the communication demand signal transmitted by the mobile phone user 1 through the base station system (step Xie), and transmits the communication demand signal to The remote telephone user 1 selects the advisory service provider 60' to cause the mobile phone user 1Q to communicate with the consulting service provider 6 (step 102). The service provider 6 determines whether it is possible to pick up the consultation of the mobile phone user 1 (step 1〇3), and if it can pick it up, it can talk to the mobile phone user (step 104). 'If the right does not accept the consultation, the consulting service provider (9) selects the consulting service item by means of the button of the cable 4 or the mobile phone, and transmits the demand signal to the gateway server 40 (step 1〇5), the demand signal is - including a list of a plurality of service providers and their telephone numbers. After receiving the transmission demand signal, the gateway server 40 obtains the standby of the service provider by the home_location recorder 34. The service provider information such as the line information and the location (step 106). After receiving the service provider information, the gateway server 40 selects a service provider in standby (step 1〇7), through the action. The communication switching center 36 is electrically coupled to the selected service provider (steps 1-8), allowing the mobile phone user 10 to consult with the selected service provider.
所述使用行動電話諮詢服務指派系統之方法可以使 用在所有的蜂巢式網路，包含但不限於GSM網路、PHS I:\Patent\FarEasTone ^«\2O17(FET-O21-TW)\Offlcial\^0^iiSe FinaLdoc 14 1247524 網路、GPRS網路、W_CDMA網路、cdma2〇⑻網路或 TD-SCDMA 網路。 所述諮詢服務提供機構6 0係一利用行動電話系統或 有線電話系統提供諮詢服務之機構，可以是自然人、社 團法人、財團法人、合夥、或獨立商號，其所提供的諮 詢服務可以是法律諮詢服務、水電轉諮詢服務、車輛 維修諮詢服務等等。在本發明的一個較佳實施例中，所 述諮詢服務提供機構60可以是—個提供法律諮詢服務的 法律事務所、律師事務所姐律相團法人或財團法 人。在本發明的一個較佳實施例中，所述服務提供機構 60必須與行動電活核心網路系統之電信系統業者簽署 特疋之4約，方可使用本發明所揭露之閘道伺服器4〇。 本發明的一項技術特徵是所述諮詢服務提供機構60 將每一種法律專長領域項目指定成一特定之電話按鍵， 藉由電話按鍵便可傳送諮詢服務需求訊號，該諮詢服務 需求訊號並包含能夠提供該項服務之複數個服務提供者 的名單及其電話號碼。 在本發明的另一個實施例中，所述諮詢服務提供機 構亦可利用行動電話之簡訊傳送諮詢服務需求訊號。在 本發明的另一個實施例中，所述諮詢服務提供機構亦可 利用網頁之點選以傳送諮詢服務需求訊號。 雖然本發明係已參照較佳實施例來加以描述，將為 吾人所瞭解的是，本發明並未受限於其詳細描述内容。 替換方式及修改樣式係已於先前描述中所建議，並且其 I:\P_^EasTGne m_7(FET—G21_TW贿咖發日肿釀 F ⑽ 1247524 他替換方式及修改樣式將為熟習此項技藝之人士所思 及。特別是，根據本發明之裝置結構，所有具有實質上 相同於本發明之組件結合而達成與本發明實質上相同結 果者皆不脫離本創作之精神範疇。因此，所有此等替換 方式及修改樣式係意欲落在本發明於隨附申請專利範圍 及其均等物所界定的範疇之中。 【圖式簡單說明】 第一圖為本發明中關於行動電話諮詢服務指派系統 之系統方塊圖。 第二圖為本發明中使用行動電話諮詢服務指派系統 之方法的流程圖。 【主要元件符號說明】 ίο行動電話使用者 20基地台系統 30行動電話核心網路系統 32認證中心 34本籍位置記錄器 36行動通訊交換中心 40閘道伺服器 50基地台系統 60諮詢服務提供機構 IMatentyFarEasTone 遠傳\2017(FET-021-TW)\Official\發明申請書 Final.doc 16 1247524 65中繼交換站 66訪客位置記錄器 67行動電話交換中心 70基地台系統 80服務提供者The method of using the mobile telephone consultation service assignment system can be used in all cellular networks, including but not limited to GSM network, PHS I:\Patent\FarEasTone ^«\2O17(FET-O21-TW)\Offlcial\ ^0^iiSe FinaLdoc 14 1247524 Network, GPRS network, W_CDMA network, cdma2〇(8) network or TD-SCDMA network. The consulting service provider 60 is an organization that provides consulting services by using a mobile phone system or a wired telephone system, and may be a natural person, a corporate legal person, a consortium, a partnership, or an independent business, and the consulting service provided may be legal consultation. Services, water and electricity transfer consulting services, vehicle maintenance consulting services, etc. In a preferred embodiment of the present invention, the consulting service providing unit 60 may be a legal office providing legal consulting services, a law firm, a law firm, or a consortium legal person. In a preferred embodiment of the present invention, the service providing unit 60 must sign a special agreement with the telecommunications system operator of the mobile active core network system to use the gateway server 4 disclosed in the present invention. Hey. A technical feature of the present invention is that the consulting service providing unit 60 designates each legal expertise field item as a specific telephone button, and transmits a consulting service demand signal by using a telephone button, and the consulting service demand signal includes and can provide A list of the number of service providers for the service and their telephone numbers. In another embodiment of the present invention, the consulting service provider may also transmit a consulting service demand signal using a short message of the mobile phone. In another embodiment of the present invention, the consulting service provider may also utilize a click of a web page to transmit a consulting service demand signal. Although the present invention has been described with reference to the preferred embodiments, it is understood that the invention is not limited by the detailed description. The alternative and modified styles have been suggested in the previous description, and its I:\P_^EasTGne m_7 (FET-G21_TW bribes and swells F (10) 1247524. His replacement and modification style will be for those skilled in the art. In particular, in accordance with the structure of the device of the present invention, all combinations of components substantially identical to the present invention to achieve substantially the same results as the present invention do not depart from the spirit of the present invention. Therefore, all such replacements The mode and the modified mode are intended to fall within the scope defined by the appended claims and their equivalents. [Simplified Schematic] The first figure is the system block of the mobile telephone consulting service assignment system of the present invention. Figure 2 is a flow chart showing the method of using the mobile telephone consultation service assignment system in the present invention. [Main component symbol description] ίο mobile phone user 20 base station system 30 mobile phone core network system 32 certification center 34 home location Recorder 36 mobile communication switching center 40 gateway server 50 base station system 60 consulting service provider IMatentyFarEasTo Ne 远传\2017(FET-021-TW)\Official\Invention Application Final.doc 16 1247524 65 Relay Exchange Station 66 Visitor Location Recorder 67 Mobile Telephone Exchange Center 70 Base Station System 80 Service Provider
I:\Patent\FarEasTone 遠傳\2017(FET-021-TW)\Official\發明申請書 Final.doc 17I:\Patent\FarEasTone Far Pass\2017(FET-021-TW)\Official\Invention Application Final.doc 17