KR100469472B1 - Method of call recording service for mobile communication, and system thereof - Google Patents

Abstract

PURPOSE: A mobile communication call recording service method and a system thereof are provided to record the content of a call made between an originator and a receiver in a call content recording device interworked with an MSC, and to store a converted digital signal in computer file type, so that a user can confirm the content of the call by accessing an RSC(Recording Service Center) over the Internet or with a mobile phone. CONSTITUTION: A VRS(Voice Recording System) transmits the recorded content of a call to an RSC(S170). The RSC records the received content of the call, and generates a call content storage file(S180). A file name is assigned to the generated call content storage file, and the call content storage file is compressed/encoded(S190-S210). The compressed file is stored in a DB server(S220). The compressed file is stored in a backup server(S230).

Description

Mobile communication call recording service method and system thereof {METHOD OF CALL RECORDING SERVICE FOR MOBILE COMMUNICATION, AND SYSTEM THEREOF}

The present invention relates to a mobile communication call recording service method and a system thereof, and in particular, a call content recording device for interworking a call content between a service user who is a mobile subscriber and a counterpart using the mobile communication network or a wired / wireless communication network with a mobile communication exchange (MSC). The present invention relates to a mobile communication call recording service method and system capable of recording and confirming recorded telephone call contents.

BACKGROUND ART A digital recording system is used in a telecommunication sales center, a customer satisfaction center, or an operator consultation center as a device for recording a conversation between a customer and an agent with a talk time. Such a digital recording device serves to provide a recorded content as evidence for the application of a later call.

At present, recording of landline telephone calls can be easily and variously configured. However, in a mobile communication environment, there is no method other than recording the terminal itself and using a high performance microphone.

In addition, even if the mobile communication terminal has a recording function, some terminals have a limitation that only one-way recording is performed in a digital currency path environment, and the reliability of the recorded contents is not proved to be unmodified.

Also, using a high performance microphone is one method, but this is not practical. That is, the situation in which recording should be made should be possible not only in case of reservation but also when there is a need for recording at an unspecified time.

In addition, the conventional call recording device is attached directly to the terminal, or because a separate device around the terminal is used to add to the call recording device when purchasing the terminal to those who do not need the call recording frequently There is a drawback to the cost.

In addition, even when the call detail recording apparatus is purchased, if the purchaser does not frequently use call recording, the call detail recording apparatus remains intact and causes waste in economic aspects.

In addition, by installing a separate call recording device outside the terminal or by providing the call recording device inside the terminal, there is a disadvantage in that the volume of the terminal is increased and the production cost is increased accordingly.

Accordingly, the present invention has been made to solve the above problems, and an object of the present invention is to record the contents of the call between the caller and the called party subscribed to the mobile communication call recording service in the call recording device interworking with the mobile communication switch (MSC) Mobile communication call recording service method and system for converting digital signal to be stored in computer file format and also for storing call contents storage file stored in computer file form by accessing RSC through internet and mobile phone To provide.

1 is a block diagram showing a communication path in a mobile communication environment in a mobile communication call recording service system according to the present invention;

Figure 2 is a block diagram showing a communication path between the Taidong communication service provider or wired network in the mobile communication call recording service system according to the present invention

FIG. 3 is a block diagram illustrating the voice recording apparatus shown in FIGS. 1 and 2.

4 is an overall configuration diagram of a mobile communication call recording service system according to the present invention;

5A to 5C are flowcharts illustrating steps of storing call contents in a computer file form in a mobile communication call recording service method according to the present invention.

6 is a flowchart illustrating a step of checking a computer file for stored call contents in a mobile communication call recording service method according to the present invention;

<Explanation of symbols for the main parts of the drawings>

10: caller's mobile communication terminal 20: first base station (BTS)

22: base station 24: base station controller (BJS)

30: first base station controller (BSC) 40: mobile communication switching center (MSC)

50: home location register (HLR) 60: voice recording device (VRS)

62: receiver 64: voice recorder

66: transmitting unit 70: second base station controller (BSC)

80: second base station (BTS) 90: called party's mobile communication terminal

100: Taidong Communication Exchange Center (MSC) 110: wired communication network (PSTN)

120: Ethernet 130: Internet network

140: subscriber computer 150: wireless data network

160: base station

170: subscriber's mobile communication terminal

200: call recording service center (RSC)

210: web server 220: DB server

230: backup server 240: WAP server

Mobile communication call recording service method according to the present invention having the above configuration,

A customer subscribing to a mobile communication call recording service using the Internet or a mobile communication terminal;

Inputting, by the customer, a called party number using a mobile communication terminal;

Determining in the mobile communication switching center (MSC) whether the customer is a mobile communication call recording service subscriber;

When the customer is a mobile communication call recording service subscriber, establishing a call path from the MSC to a voice recording device (VRS) and handing over the called party number;

Generating a call to the called party number in the VRS, establishing a call path between the caller and the called party, and then recording the call;

Transmitting the recorded call contents to the call recording service center (RSC); And

And converting the contents of the call received by the RSC into a digital signal and storing them as a file.

Here, the VRS: dialing the called party number on a separate line to connect the called party's call with the caller's side call connected to the customer, and the other party and the called party through another channel connected in a conference call form. It characterized in that the recording of the call between.

And the RSC comprises: assigning a file name to the file; Compressing the file; And encrypting and storing the compressed file.

The RSC may further include: backing up and storing the file.

The MSC may further include: causing the customer to perform a new subscription procedure if the customer is not a subscriber of the mobile communication call recording service; Issuing an authentication number (ID) and a password to the customer; And registering the customer as a subscriber.

In addition, the mobile communication call recording service method comprising the steps of: the customer accessing the Internet Web site of the RSC; Inputting a recognition number (ID) and a password by the customer; Confirming the password and providing a service; The customer searching for the file and downloading the file; And checking the contents of the downloaded file by the customer.

Mobile communication call recording service system according to the present invention having the above configuration,

A home location register (HLR), which stores information of a mobile communication call recording service subscriber and stores location information of the mobile communication subscriber;

A mobile communication switching center (MSC) operating in association with the HLR and providing an interworking function between a mobile communication network and a fixed network or between a mobile communication network and a network of a third party;

When the receiver or caller connected to the MSC is a subscriber of the mobile communication call recording service, a voice recording device is created by calling a called party number received from the MSC to create a call path and then recording the call between the caller and the called party. ); And

And a call recording service center (RSC) for receiving the recorded call contents from the VRS, converting them into digital signals and storing them as a file.

The mobile communication call recording service system may include: another mobile communication exchange center operating in association with the MSC, and another communication provider network operating in association with the MSC.

The voice recording apparatus (VRS) includes: a receiving unit which receives a voice signal and a called party number from the MSC; A transmitting unit for dialing the receiving telephone number received from the receiving unit to the MSC; And a voice recording unit which connects the receiver and the transmission unit and makes a third channel to record a voice signal.

The voice recorder may record the voice signal in a file and compress and encrypt the recorded file.

In addition, the call recording service center (RSC) comprises: a web server for providing an Internet web site to the subscriber of the mobile communication call recording service; And a DB server for receiving, storing, and managing an encrypted compressed digital file from the VRS.

In addition, the call recording service center (RSC): characterized in that it further comprises a backup server for backing up and storing the encrypted compressed digital file stored in the DB server.

In addition, the call recording service center (RSC) further comprises: a wireless application protocol (WAP) that provides a function for the mobile communication call recording service subscriber to access the Internet web site from a mobile communication terminal. .

In addition, the VRS and the RSC is characterized in that the connection via Ethernet (Ethernet).

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing a communication path in a mobile communication environment in a mobile communication call recording service system according to the present invention.

The mobile communication call recording service system shown in FIG. 1 includes a caller's mobile communication terminal 10, a first base station transceiver system (BTS) 20, and a first base station controller (BSC) ( 30), Mobile Switching Center (MSC) 40, Home Location Register (HLR) 50, Voice Recording System (VRS) 60, Second Base Station Controller (BSC) 70, a second base station (BTS) 80, and the called party's mobile communication terminal 90.

Here, the first and second base station (BTS) 20, 80 is a system for wirelessly communicating with a mobile station (MS) (not shown) in a cell to provide a mobile communication service to a subscriber. To this end, the first and second base station (BTS) 20, 80 performs encoding and decoding of a radio channel to transmit and receive a radio signal with the mobile station (MS). In addition, in order to provide a higher quality wireless call more economically, transmit / receive signal strength adjustment, uplink quality measurement, spatial diversity function, radio resource management, and self-maintenance function are performed.

The first and second base station controllers (BSCs) 30 and 70 are matched with a plurality of the first and second base station (BTS) 20 and 80 to inter-cell handoff processing, call control, It is a system that performs functions such as base station operation and maintenance control.

The MSC 40 is a central part of a mobile communication network, interworking between a mobile communication network and a fixed network such as a public telephone network (PSTN), an ISDN, or a mobile communication network and a PLMN, Internet network, or PSPDN. It provides interworking function between networks of other companies. In addition, the MSC 40 may provide information about the home location register (HLR) 50 and the visitor location register (VLR) (not shown) that store subscriber information for performing an exchange function. And match with the first and second base station controllers (BSCs) 30 and 70 to transmit and receive signals and voice data with the mobile station (MS).

The home location register (HLR) 50 is a database (DB) management system that stores and manages subscriber parameters, location information, and the like for all mobile stations (MS) registered in its own area. The home location register (HLR) 50 manages important data such as access capability, basic services, and additional services of the terminal and performs a routing function of the called subscriber.

In addition, the voice recording apparatus (VRS) 60 is an additional service system for processing a call recording service, and when the caller or the called party is subscribed to the call recording service, the voice recording device (VRS) 60 automatically records the contents of the call of the caller and the called party. .

Next, the operation of the present invention by the above configuration will be described.

First, in order to make a call between the sender's mobile communication terminal 10 and the called party's mobile communication terminal 90, the mobile communication network passes through the mobile communication switching center (MSC) 40. At this time, a mobile station (MS) (not shown), the first base station (BTS) 20, and the first base station are located between the sender's mobile communication terminal 10 and the mobile communication switching center (MSC) 40. Controller (BSC) 30 (steps S1 to S2), and the second base station controller (BSC) 70 between the MSC 40 and the called party's mobile terminal 90; ), The second base station (BTS) 80 and the mobile station (MS) (not shown) (steps S6 to S7).

The MSC 40 inquires the home location register (HLR) 50 of the called party's mobile communication terminal 90 (step S3). At this time, the mobile communication switching center (MSC) 40 queries the home location register (HLR) 50 for additional service contents of the caller or called party.

If the caller or the called party's value added service stored in the home location register (HLR) 50 is inquired and one of the caller and the called party is subscribed to a call recording service, the MSC 40 ) Connects the call path to the voice recording device (VRS) 60 and then hands over the called party number (step S4).

Then, when the voice recording device (VRS) 60 is connected to the called party's mobile communication terminal 90 by calling the received called number (steps S5 to S7), a conference call form (Conference Call) form It is configured to record the call between the caller and the called party.

Next, FIG. 2 is a block diagram showing a communication path between a Taidong communication service provider or a wired network in a mobile communication call recording service system according to the present invention.

The mobile call recording service system shown in FIG. 2 includes a caller's mobile communication terminal 10, a base station (BTS), a base station controller (BSC), a mobile communication switching center (MSC) 40, and a home location register (HLR). 50, a voice recording device (VRS) 60, another mobile communication switching center (MSC) 100, and a wired communication network (PSTN) 110.

Referring to FIG. 2, when a caller calls another mobile communication provider or a landline telephone user, a mobile station (not shown), the base station (BTS) 22, and the base station controller (BSC) ( 24), directly through the mobile communication switching center (MSC) 40 (steps P1 to P2) to the other mobile communication switching center (MSC) 100 or another carrier network (step P6 or P7).

At this time as well, the MSC 40 inquires of the called party's location to the home location register (HLR) 50 (step P3). At this time, the mobile communication switching center (MSC) 40 inquires the home location register (HLR) 50 of the additional service contents of the caller or the called party (step P3).

If the caller or the called party's value added service stored in the home location register (HLR) 50 is inquired and one of the caller and the called party is subscribed to a call recording service, the MSC 40 ) Connects the call path to the voice recording device (VRS) 60 and then hands over the called party number (step P4).

Then, in the voice recording device (VRS) 60, when the caller receives the called number and is connected to the called party (steps P5 to P7), a call path is formed in the form of a conference call and the caller and the called party are connected. The call will be recorded.

3 is a block diagram of the voice recording apparatus (VRS) 60 shown in FIGS. 1 and 2.

As shown in FIG. 3, the voice recording device (VRS) 60 receives a voice signal from the mobile communication switching center (MSC) 40, and the voice signal received from the receiver 62. And a transmitter 66 for transmitting a voice signal received from the voice recorder 64 to the mobile communication switching center (MSC) 40.

The voice recorder 64 compresses the digital voice signal received through the receiver 62 into a file and then encrypts the file. The encrypted compressed digital voice file is stored in a storage space classified for each subscriber.

Currency types according to the present invention are as follows.

When the subscriber of the call recording service using the mobile phone 'A' talks to the other party 'B', that is, the non-subscriber, the terminal of 'B' is a terminal capable of making a call, that is, a landline phone, a mobile phone, a VoIP phone. It is irrelevant to the back. In addition, when the 'A' is the sender or the receiver, both recordings are possible.

On the other hand, when both 'A' and 'B' are call recording service subscribers, the contents of the call of 'A' and 'B' are different in the form of owners in their respective storage spaces for subscribers 'A' and 'B'. This is recorded and kept.

4 is an overall configuration diagram of a mobile communication call recording service system according to the present invention.

As shown in FIG. 4, the mobile communication call recording service system includes a first to nth voice recording device (VRS) 60 and a call recording service center (RSC) 200 connected to an Ethernet 120. And a subscriber computer (140) connected to the call recording service center (RSC) 200 and the Internet network 130, and a base station 160 connected to the call recording service center (RSC) 200 and a wireless data network 150. And a subscriber station's mobile communication terminal 170 for mobile communication with the base station 160. Here, the call recording service center (RSC) 200 may include a web server 210, a database server 220, a backup server 230, and a wireless application protocol (WAP) server. 240.

As described above with reference to FIGS. 1 and 2, the first to n-th voice recording apparatus (VRS) 60 automatically records the caller and the caller's contents when the caller or the called party is subscribed to the call recording service. to be.

In addition, the Ethernet 120 is a local area network (LAN).

The call recording service center (RSC) 200 stores an encrypted compressed digital voice file received from the first to nth voice recording apparatus (VRS) 60 and stores the compressed digital voice file stored in the Internet network ( 130 and the wireless data network 150 to the subscriber's computer 140 or the mobile terminal 170 to transmit.

To this end, the web server 210 accesses the call recording service center (RSC) 200 through the Internet network 130 and then inputs its ID and password to store the digital voice. Provides the ability to search, view, and download files.

The DB server 220 stores the encrypted compressed digital voice file received from the first to nth voice recording device (VRS) 60 through the Ethernet 120. The compressed digital voice file stored in the DB server 220 is stored in a storage space classified by subscribers, and has index information.

In addition, the backup server 230 is a device for backing up and storing an encrypted compressed digital voice file stored in the DB server 220. The backup server 230 stores the actual call contents for the file having only the index information of the DB server 220 as a voice file.

In addition, the WAP server 240 accesses the call recording service center (RSC) 200 using the subscriber's mobile communication terminal 170 and then inputs his identification number and password. It provides a function to search or download the digital voice file stored in the DB server 220.

Therefore, the present invention can search and listen to a file in which a call is recorded even in a mobile communication terminal even in an Internet environment.

5A to 5C are flowcharts illustrating steps of storing call contents in the form of a computer file in the mobile communication call recording service method according to the present invention.

Referring to FIG. 5, first, the caller inputs the called party number using the mobile communication terminal 10 to talk to the called party (step S100).

Next, the MSC 40 inquires into the home location register (HLR) 50 whether the caller is subscribed to a call recording service (step S110).

Then, in the MSC 40, if the caller is subscribed to the call recording service by the inquiry result received from the home location register (HLR) 50, the process proceeds to the next step S130. If not, the process proceeds to step S310 (step S120).

Then, if the caller is subscribed to the call recording service, the MSC 40 connects the call path to the VRS 60 and hands over the called party number (step). S130).

Then, the voice recording device (VRS) 60 calls the called party number, connects the call between the caller and the called party, and records the call (steps S140 to S160).

Next, the voice call recorder (VRS) 60 transmits the recorded call to the call recording service center (RSC) 200 (step S170).

Next, the call recording service received from the call recording service center (RSC) 200 is recorded to generate a call content storing file (step S170).

Then, a file name is assigned to the generated call contents storage file, compressed, and then encrypted (steps S190 to S210).

Then, the compressed file is stored in the DB server 220 (step S220).

Then, the compressed file is stored in the backup server 230 (step S230).

On the other hand, in step S120, if the caller does not subscribe to the call recording service, the user is asked whether to subscribe (step S310).

Then, if a new subscription is desired in step S310, a subscriber registration is performed by issuing a customer identification number (ID) and a password to the caller and registering a subscriber (steps S320 to S340). In the mobile communication switching center (MSC) 40, the telephone is connected to make a telephone call between the caller and the called party (steps S350 to S360).

Finally, Figure 6 is a flow chart showing the step of checking the computer file for the stored call content in the mobile communication call recording service method according to the present invention.

Referring to FIG. 6, the subscriber of the call recording service accesses the Internet web site of the call recording service center (RSC) 200 using the computer 140 or the mobile communication terminal 170 (step S410). To S420).

Then, the subscriber enters the customer identification number (ID) and password according to the guidance of the web site (steps S430 to S440).

Next, when the password is confirmed, the web server 210 of the call recording service center (RSC) 200 provides the subscriber to the Internet web site to search for a file (step S460).

Thereafter, the subscriber downloads the searched file through the internet network 130 or the wireless data network 150, opens the file, and checks the stored call recording contents (steps S470 to S480).

Preferred embodiments of the present invention as described above are disclosed for purposes of illustration, and those skilled in the art will be able to make various modifications, modifications, additions, etc. within the spirit and scope of the present invention, such modifications and the like belong to the following claims You will have to look.

As described above, according to the mobile communication call recording service method and system according to the present invention, if a general individual subscribes to the mobile communication recording service without purchasing a separate telephone call recording device, the telephone call contents can be recorded. Therefore, it can be usefully used as evidence for disputes in contract transactions.

In addition, the recorded call content is converted into a digital signal and stored in the form of a computer file, and the stored call content storage file can be easily downloaded from the Internet web. Therefore, it is easy to carry or deliver.

Claims (14)

delete A customer subscribing to a mobile communication call recording service using the Internet or a mobile communication terminal; Inputting, by the customer, a called party number using a mobile communication terminal; Determining in the mobile communication switching center (MSC) whether the customer is a mobile communication call recording service subscriber; When the customer is a mobile communication call recording service subscriber, establishing a call path from the MSC to a voice recording device (VRS) and handing over the called party number; Generating a call to the called party number in the VRS, establishing a call path between the caller and the called party, and then recording the call; Transmitting the recorded call contents to the call recording service center (RSC); And And converting the call contents received by the RSC into a digital signal and storing them as a file. The VRS is: Dialing the called party's number on a separate line to connect the called party's call connected to the calling party's caller's call, and to record the contents of the call between the customer and the called party through another channel connected in a conference call format. Mobile communication call recording service method, characterized in that. The method of claim 1, wherein the RSC is: Assigning a file name to the file; Compressing the file; And And encrypting and storing the compressed file. 4. The method of claim 1 or 3, wherein the RSC is: And backing up and storing the file. The method of claim 1, wherein the MSC is: If the customer is not a subscriber of the mobile communication call recording service, performing a new subscription procedure; Issuing an authentication number (ID) and a password to the customer; And And registering the customer as a subscriber. According to claim 1, The mobile communication call recording service method, The customer accessing the RSC's Internet web site; Inputting a recognition number (ID) and a password by the customer; Confirming the password and providing a service; The customer searching for the file and downloading the file; And And a step of checking the contents of the downloaded file by the customer. A home location register (HLR), which stores information of a mobile communication call recording service subscriber and stores location information of the mobile communication subscriber; A mobile communication switching center (MSC) operating in association with the HLR and providing an interworking function between a mobile communication network and a fixed network or between a mobile communication network and a network of a third party; When the receiver or caller connected to the MSC is a subscriber of the mobile communication call recording service, a voice recording device is created by calling a called party number received from the MSC to create a call path and then recording the call between the caller and the called party. ); And A call recording service center (RSC) for receiving recorded call contents from the VRS, converting them into digital signals, and storing them as files; The voice recording device (VRS) is: A receiving unit for receiving a voice signal and a called party number from the MSC; A transmitting unit for dialing the receiving telephone number received from the receiving unit to the MSC; And And a voice recorder for connecting the receiver and the transmitter and making a third channel to record a voice signal. 8. The system of claim 7, wherein the mobile call recording service system comprises: Another mobile communication switching center operating in conjunction with the MSC: And A mobile communication call recording service system, characterized in that it comprises another communication provider network operating in conjunction with the MSC. delete The method of claim 7, wherein The voice recording unit records the voice signal in a file and compresses and encrypts the recorded file. 8. The call recording service center of claim 7, wherein: A web server providing an internet web site to the subscriber of the mobile communication call recording service; And And a DB server for receiving, storing, and managing an encrypted compressed digital file from the VRS. 12. The call recording service center of claim 11 wherein: And a backup server for backing up and storing an encrypted compressed digital file stored in the DB server. 13. The call recording service center (RSC) of claim 11 or 12: And a wireless application protocol (WAP) for providing a function for the subscriber of the mobile communication call recording service to access the Internet web site through a mobile communication terminal. The method of claim 7, wherein Mobile communication recording service system, characterized in that connected between the VRS and the RSC by Ethernet (Ethernet).