1247525 九、發明說明： 【發明所屬之技術領域】 本發明係關於一種現場服務指派系統，特別是關 於一種使用所述現場服務指派系統之方法。 【先前技術】 隨著電信自由化的腳步，行動電話快速普及，使 得現場服務的提供變得迅速且便捷。例如車輛在路上 拋錯，僅判行動電話打電騎車行，便可通知車行# 派人前來維修。1247525 IX. Description of the Invention: TECHNICAL FIELD OF THE INVENTION The present invention relates to a field service assignment system, and more particularly to a method of using the field service assignment system. [Prior Art] With the pace of telecommunications liberalization, the rapid spread of mobile phones has made the provision of on-site services quick and convenient. For example, if the vehicle is thrown wrong on the road, only the mobile phone can be called by the mobile phone, and the car dealership can be notified to send the person to come to the repair.
又例如現今法律問題頻仍，經常涉及複雜的法律 問題，非-般社會大眾所能處理，必須要有法律專業 人員的協助。例如若有人被司法警察拘提至警察局訊 問及製作筆錄’他可能會因害怕而無所適從，且可能 因為不知自己可主張哪些程序利益而吃虧甚至進： 導致往後被提起公訴，此時便亟需—位專業的律師在 現％，協助其處理訊問、筆錄等相關事宜。 惟富畢人經常-時之間不知如何去找律師，更 論去找到一位對該領域專精之律師。各種專業的 通常很廣很龐雜，很難要求單一專業人 了 7 tσ」以解決 有關於該領域的疑難雜症。例如法律有刑法、民沒 商事法、勞工法、行政法、智慧財產權法、法 等非常多不同的分支，現今法律專業人員通常僅挑 -項或少數幾項做為專長領域，而不會樣樣精通。 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\〇fficiai\發明申請書朽加丨 d〇c 1247525 ”專業人員有如此之專業分工，使得社會 1服務時通常不知該找誰方屬恰當。況且，即使二 t格的律師，他可能因為距離㈣而無法立即趕到 現％，同樣無法提供立即之現場服務。 因此，若能開發出一種現場服務指派系統，讓現 供機構可依據行動電話使用者的現場服務 、疋並指派距離現場最近的服務提供者，讓所述 服務提供者藉話與所述㈣電話制者進行通 難有必要時直接就近趕往現場，便可克服上述的困 【發明内容】 /本务明的主要目的在於提供一種現場服務指派 系，，讓現場服務提供機構可依據行動電話使用者的 ^場服務f求敎並指則找服務提供者，讓所述特 疋服務提供者藉由電話對所述行動電話使用者提供 現場服務。 本發明的另—目的在於提供—種使用現場服務 指派系統之方法。 曰本么月揭路一種現场服務指派系統，讓現場服務 ，供機構可依據行動電話使用者的現場服務需求由 複數個服務提供者中選定並指派特定服務提供者，讓 所述特定服務提供者至現場對所述行動電話使用者 提供現場服務。現場服務m統包含—行動電話核 I:\Patent\FarEasTone ^»\2020(FET-022-TW)\Official\^H^^If # Final.doc 1247525 心網路系統、一位置伺服器以及一閘道伺服器。所述 行動電話核心網路系統可藉由基地台系統耦合至所 述行動電話使用者與複數個服務提供者；所述行動電 話核心網路系統包含一行動通訊交換中心與一本籍 位置記錄器，其中所述本籍位置記錄器儲存所述複數 個服務提供者之待機/忙線資訊以及所在位置等服務 提供者資訊；所述行動通訊交換中心用以將所述行動 電話使用者之通訊需求傳遞給所述現場服務提供機 構，並依據所述現場服務提供機構的現場服務需求訊 號將通訊需求傳遞給所述特定服務提供者。所述位置 伺服器用以探測所述行動電話使用者與複數個服務 提供者之位置，並計算所述行動電話使用者與每一個 服務提供者之距離以產生距離資訊。所述閘道伺服器 耦合至所述行動電話核心網路系統、所述位置伺服器 與所述現場服務提供機構，用以接收所述現場服務提 供機構所傳送之包含複數個服務提供者之名單及其 電話號碼之現場服務需求訊號，至所述本籍位置記錄 器取得所述複數個服務提供者之服務提供者資訊，並 至所述位置伺服器取得所述距離資訊，依據所述服務 提供者資訊與距離資訊選擇所述複數個服務提供者 其中之一做為特定服務提供者，並透過所述行動通訊 交換中心將所述行動電話使用者之通訊需求傳遞給 所述特定服務提供者。 本發明並揭露一種使用現場服務指派系統之方 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.doc 7 1247525 法，其中所述現場服務指派系統包含一行動電話核心 網路系統、一位置伺服器與一閘道伺服器，其中所述 閘道祠服器電性I禺合至所述行動電話核心網路系 統’所述彳于動電活核心網路系統更包含一行動通訊交 換中心與一本藉位置記錄器。首先所述行動電話核心 網路系統接收一行動電話使用者透過基地台系統所 傳送之通訊需求訊號，其次所述行動電話核心網路系 統將通机需求訊號傳送給該行動電話使用者所選定 之現場服務提供機構。所述現場服務提供機構藉由電 話按鍵選擇現場服務項目，並向所述閘道伺服器傳送 需求訊號，其包含複數個服務提供者之名單及其電話 號碼。所述閘道伺服器在接到所述需求訊號後，由所 述本籍位置記錄器取得所述複數個服務提供者之服 務提，者資訊，ϋ由所述位置伺服器取得所述行動電 話使用者與複數個服務提供者之輯:#訊。所述問道 飼服器依#所述服務提供者資訊與距離資訊選擇所 述複數個服務提供者其中—位做I特定服務提供 者，並透過所述行動通訊交換n所述行動電話使 用者之通訊需求傳遞給所述特定服務提供者。 【實施方式】 首先請參相丨，其為本發財關 方塊圖。在本發明中，現場服務指丄 ，、先主要由一個行動電話核心網路系統30、—個位置, I:\Patent\FarEasTone ^020(FET.〇22.TW)^^^ ^ 1247525 服器45以及一個閘道伺服器40所組成。 其中所述行動電話核心網路系統30藉由複數個 中繼交換站65電性|禺合至複數個基地台系統（base station system)，例如圖1中的第一基地台系統20A、 第二基地台系統20B、第三基地台系統20C、第四基 ， 地台系統20D、第五基地台系統20E、以及第六基地 台系統20F。每一基地台系統的訊號可及於一特定之 區域，例如第一基地台系統20A之訊號可及於第一區 域25A、第二基地台系統20B之訊號可及於第二區域鲁 25B、第三基地台系統20C之訊號可及於第三區域 25C、第四基地台系統20D之訊號可及於第四區域 25D、第五基地台系統20E之訊號可及於第五區域 25E、第六基地台系統20F之訊號可及於第六區域 25F。每一基地台系統皆可電性耦合至其訊號所及區 域内的複數個使用者。 每一中繼交換站65包含一個訪客位置記錄器 0 (visited location register; VLR)66 以及一個局部地域 的行動電話交換中心67。每一基地台系統包含一個基 地台收發機（Base Transceiver Station; BTS)與一個基 地台控制器（Base Station Controller; BSC)。 所述閘道伺服器40的一端電性耦合至行動電話 核心網路系統30，另一端則藉由中繼交換站65電性 耦合至基地台系統50，所述基地台系統50再電性耦 合至特定的現場服務提供機構60。 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.doc 9 1247525 行動電話核心網路系統30至少包含一個認證中 心（authentication center)32、一個本籍位置記錄器 (home location register; HLR)34、以及一個行動通訊 交換中心（mobile switching center; MSC)36。 所述認證中心32儲存使用者的認證資料，並負 責計算認證所需的各種參數，唯有當行動電話使用者 10所使用之行動電話的各種參數皆與認證中心32所 儲存者相吻合，才可進行訊號的加密/解密並進行通 訊。 GSM等行動電話系統將整個地理區域劃分為複 數個局部地域（location area)，每一局部地域内的行動 電話都會電性耦合至其所屬的訪客位置記錄器66， 由訪客位置記錄器66記錄其所負擔之局部地域内所 有行動電話使用者之位置。每隔一段特定或不特定的 時間，所述訪客位置記錄器66會將行動電話使用者 之位置資訊傳送至本籍位置記錄器34内儲存。 所述本籍位置記錄器34連接至行動通訊交換中 心36與認證中心32，除了用以記錄每一行動電話使 用者之位置資訊外，還用以儲存每一行動電話使用者 所登錄之電話號碼及其所選取之加值服務功能等資 訊。 所述行動通訊交換中心3 6電性麵合至本籍位置 記錄器34與基地台系統20，用以接收發話方之行動 電話使用者10所撥的接收方號碼，再由所述本籍位 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.doc 10 1247525 置-己錄為34取付所述接收方當下的位置資訊後，將 通訊訊號傳遞至接收方當下位置之行動通訊交換中 以在不同行動通訊交換中心之間建立起通訊之 橋樑。 . 所述位置祠服器45連接至閘道伺服器4〇，盆功 能係運用傳統定位方式债測人的精碟位置，並計算每 ，人與其他人之間的距離後產生距離資訊，再將距離 資訊儲存於位置伺服器45中。 所述現場服務提供機構60係一利用行動電話系鲁 統提供現場服務之機構，可以是自然人、社團法人、 財團法人、基金會、合夥、或獨立商號，其所提供的 現場服務可以是法律糾紛處理、水電維修服務、車輛 維修服務、交通事故糾紛處理等等。在本發明的一個 較佳實施射，所述現場服務提供機構6G可以是一 個提供現場法律服務的法律事務所、律師事務所或法 律相關社團法人或財團法人。在本發明的一個較佳實 施例中，所述現場服務提供機構60必須與擁有行動鲁 電話核心網路系統30之電信系統業者簽署特定之契 約，方可使用本發明所揭露之閘道伺服器4〇 C · 本發明的一個技術特徵，是由現場服務提供機構 60將與其搭配之複數個外部服務提供者的電話號 碼、專長以及所其能提供之現場服務項目，亦建立在 其所屬或與其合作的資料庫中。例如「丨甲、厂 丁」、1乙」、 「1丙」等三人具有刑事法專長，其中「〗乙」特別 I:\Patent\FarEasTone 遠傳 \2020(FET-022-TW)\Offidal\發明申請書 pinald〇c 11 1247525 撞長青少年犯罪案件之處理事宜；「2甲」、「2乙「2 :丄、「2 丁」、「2戊」、「2己」等六人具有處理交」通事 ，，專長；「3甲」以及「3乙」兩人具有查缉仿 目專長等等。此外，本發明亦藉由位置伺服器Μ偵 測行動電較用者1G與所有外部服務提供者之精確 位置，並計算行動電話使用者10與每一外部服務提 ί、者之距離以產生距離資訊，再將距離資訊儲存於位 置伺服器45中。 、 至於所述外部服務提供者的待機/忙線資訊以及 所在位置等等服務提供者資訊，則可透過閘道飼服器 40至所述本籍位置記錄器34中擷取；至於行動電話 使用者10與複數個外部服務提供者的距離資訊，則 可透過問道伺服器40至所述位置伺服器45中擷取。 如圖1所示，在一般情形下行動電話使用者1 〇 可直接透過其所在區域之第五基地台系統細連接 至行動電話核’路㈣3G，再經由基地台系統50 直接撥電話給現場服務提供機構60，請求現場服務提 供，構6G派貝至現場提供服務。在本發明的一個較 佳實施例中’行動電話使用| 1G面臨法律之難題， 例如某人在桃園縣桃園市被司法警察拘提至警察 局，其可直接撥電話給現場服務提供機構6〇(例如法 律相關團體）’請求指派—位律師至該警察局進行協 助在本發明的一個實施例中，行動電話使用者J〇 可直接撥現場服務提供機構60的電話號碼；在本發 I:\Pate祕arEasTone 遠傳體0(FET-022_TW)\〇ffici崎 1247525 :!另一個實施例中’行動電話系統業者提供-個簡 乂 ^馬給该現場服務提供機構60 (例如「555」），則 :動電話使用㈣只要在行動電話上直撥該簡易號 I，即可接通至該現場服務提供機構⑼ 場服務。 N捉扒現 d而在某些情況下，該現場服務提供機構6〇不 方便或e無法指派人員前往現場對所述行動電話使用 者提供服務，此時就必須將電話轉給一位外部之 艮務知:i、者，晴求該外部服務提供者至現場提供服鲁 務此時就必須利用到本發明的主要技術特徵—閘道 伺服器40及位置伺服器45，將行動電話使用者 的現場服務需求傳給所述閘道伺服器40負責處理。 所述閘道伺服器40的一端電性耦合至行動電話 核心網路系統30，另一端則透過中繼交換站65電性 耦合至基地台系統50，所述基地台系統50再電性耦 合至特定的現場服務提供機構60。在本發明的一個實 施例中，現％服務提供機構將每一種法律專長領域項 目指定成一特定之電話按鍵，藉由電話按鍵便可傳送 現場服務需求訊號，其包含可以提供此項現場服務項· 目之服務提供者的名單及其電話號碼。例如刑事案件 按「1」，交通事故案件按「2」，查缉仿冒案件按「3」 等等。 」 所述閘道飼服器40的功能是接收到現場服務提 供機構60依據行動電話使用者1〇之現場服務需求所 IMatentYFarEasTcme 遠傳\2020(FET-022-TW)\Offidal\發明申請書 Final.doc 13 1247525 傳送之包含複數個服務提供者之名單及其電話號碼 的現場服務需求訊號之後，至所述本籍位置記錄器34 取得所述複數個服務提供者的待機/忙線資訊以及所 在位置等等服務提供者資訊，並至所述位置伺服器45 取得位置資訊。 依前例，假設行動電話使用者10所需要的現場 服務項目是交通事故問題，則所述現場服務提供機構 60的使用者按下行動電話中「2」之按鍵，便將交通 事故問題做為現場服務項目，併同能提供交通事故問 題現場服務之服務提供者的名單（亦即「2甲」、「2 乙」、「2丙」、「2 丁」、「2戊」、「2己」）及其電話號 碼，透過所述基地台系統50傳送至閘道伺服器40。 例如在圖1中，可以提供行動電話使用者10所需之 現場服務項目（交通事故問題）者共有6個，分別是 位於第一區域25A的第一服務提供者80A、位於第二 區域25B的第二服務提供者80B、位於第三區域25C 的第三服務提供者80C、位於第四區域25D的第四服 務提供者80D、位於第五區域25E的第五服務提供者 80E、位於第六區域25F的第六服務提供者80F，分 別可透過第一基地台系統20A、第二基地台系統 20B、第三基地台系統20C、第四基地台系統20D、 第五基地台系統20E、第六基地台系統20F進行通 訊。閘道伺服器40遂由本籍位置記錄器34取得第一 服務提供者80A、第二服務提供者80B、第三服務提 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.doc 14 1247525 供者8〇c、第四服務提供者8〇D、第 80E、第 < 欠接批去s〇F 服矛力提供者 弟、服務k供者80F的待機/忙線資 置等等服務提供者資訊。 …立 所述閘道伺服器40在接收到現場服務提 吼之後，依據所述服務提供者資訊與距離資訊選擇二 位置距離現場位置最近且電話待機中：服務 挺仏者，例如圖1中的第五服務提供者8〇E，透過行 動通訊交換中心36連接至所選定服務提供者所在= 置的基地台系統，亦即第五基地台系統2〇e，以將行 動電話使用者10所撥的電話接通至第五服務提供= 8〇E。如此一來，第五服務提供者8〇E便可在最短時 間之内趕到現場，對行動電話使用者1〇提供=二= 服務。 “兄穷之 本實施例最大的優點在於透過電信系统業者與 現場服務提供機構60之合作，運用行動電話系統特 有之疋位功能’協助需要現场服務的行動電話j吏用者 10得以尋得位置最近的相關領域專家立即 協助處理。 £ ^ 本實施例最大的優點在於透過電信系統業者與 現場服務提供機構60之合作，運用行動電話系統特 有之疋位功能’協助需要現場服務的行動電話使用者 10得以尋得位置最近的相關領域專家立即趕到現場 協助處理。 在本發明的另一個實施例中，諮詢服務提供機構 IMatentNFarEasTone 遠傳\2〇2〇(FET_〇22_TW)\〇fficial\發明申請書 Final.d〇c 1247525 60亦可利用有線電話系統提供諮詢服務， & &所过〔其 地台糸統50應置換成閘道行動通訊六 土 °父換中心 (gateway mobile switching center)45，透渦 Pc ^ ^ ^〇T]S[ im vb 進行通訊。在本發明的另一個實施例中，試 供機構60亦可利用衛星電話系統提供諮詢^服9=民務提 本實施例可適用於所有的蜂巢式網路，包人。 限於GSM網路、PHS網路、GPRS網路、w 3但不For example, today's legal issues are frequent and often involve complex legal issues that cannot be dealt with by the general public and must be assisted by legal professionals. For example, if someone is arrested by the judicial police to the police station for questioning and making a transcript, he may be at a loss because of fear, and may suffer or lose because he does not know which procedural interests he can claim: causing later prosecution, at this time A professional lawyer is required to assist in handling interrogation, transcripts and other related matters. However, the rich people often do not know how to find a lawyer, and even find a lawyer who specializes in the field. The various professions are usually very wide and complex, and it is difficult to ask a single professional to solve the intractable diseases in this field. For example, the law has many different branches, such as criminal law, civil non-commercial law, labor law, administrative law, intellectual property law, law, etc. Today, legal professionals usually only pick-items or a few items as areas of expertise, but not Proficient in the sample. I:\Patent\FarEasTone Far pass\2020(FET-022-TW)\〇fficiai\ Invention application 朽 丨d〇c 1247525 ” Professionals have such a professional division of labor, so that when the social service is usually not known, Moreover, even if the lawyer of the two-squares, he may not be able to immediately reach the current% because of the distance (4), it is also unable to provide immediate on-site service. Therefore, if a field service assignment system can be developed, the current supply agency According to the on-site service of the mobile phone user, and assigning the service provider closest to the site, let the service provider borrow the phone and communicate with the (4) telephone system, and if necessary, directly rush to the scene. Overcoming the above-mentioned difficulties [Summary of the Invention] / The main purpose of the present invention is to provide an on-site service assignment system, which allows the on-site service provider to seek and refer to the service provider according to the mobile phone service of the mobile phone user. Having the amnesty service provider provide on-site service to the mobile phone user by telephone. Another object of the present invention is to provide an on-site service assignment system曰本月月揭路 A field service assignment system that allows on-site services for an organization to select and assign a particular service provider from a plurality of service providers based on the on-site service needs of the mobile phone user. The specific service provider provides on-site service to the mobile phone user to the site. The on-site service system includes: mobile phone core I:\Patent\FarEasTone ^»\2020(FET-022-TW)\Official\^H^^ If # Final.doc 1247525 a heart network system, a location server, and a gateway server. The mobile phone core network system can be coupled to the mobile phone user and a plurality of service providers by a base station system The mobile phone core network system includes a mobile communication switching center and a home location recorder, wherein the home location recorder stores a standby/busy line information of the plurality of service providers and a service provider such as a location Information; the mobile communication switching center is configured to transmit the communication demand of the mobile phone user to the on-site service provider, and according to the present The service provider's on-site service demand signal communicates communication requirements to the particular service provider. The location server is configured to detect the location of the mobile phone user and the plurality of service providers, and calculate the mobile phone usage. The distance from each service provider to generate distance information. The gateway server is coupled to the mobile phone core network system, the location server and the field service provider for receiving the site a service request signal transmitted by the service provider including a list of the plurality of service providers and the telephone number thereof, to the home location recorder obtaining the service provider information of the plurality of service providers, and to the location The server obtains the distance information, selects one of the plurality of service providers as a specific service provider according to the service provider information and the distance information, and uses the mobile phone through the mobile communication exchange center. The communication requirements are communicated to the particular service provider. The present invention also discloses a method for using a field service assignment system: I:\Patent\FarEasTone Remote Transfer\2020 (FET-022-TW)\Official\Invention Application Final.doc 7 1247525, wherein the field service assignment system includes a mobile phone core network system, a location server and a gateway server, wherein the gateway server is electrically coupled to the mobile phone core network system The network system further includes a mobile communication exchange center and a borrowing location recorder. First, the mobile phone core network system receives a communication demand signal transmitted by a mobile phone user through the base station system, and secondly, the mobile phone core network system transmits a call request signal to the mobile phone user. Field service provider. The field service provider selects a field service item by a telephone button and transmits a demand signal to the gateway server, which includes a list of a plurality of service providers and a telephone number thereof. After receiving the demand signal, the gateway server obtains the service provider information of the plurality of service providers by the home location recorder, and obtains the mobile phone usage by the location server And a number of service providers: #讯. The service provider selects the plurality of service providers according to the service provider information and the distance information to perform the specific service provider, and exchanges the mobile phone user through the mobile communication. The communication requirements are passed to the particular service provider. [Embodiment] First, please refer to the relevant section, which is the block diagram of the fortune. In the present invention, the field service fingerprint is firstly composed of a mobile phone core network system 30, a location, I:\Patent\FarEasTone ^020 (FET.〇22.TW)^^^ ^ 1247525 server 45 and a gateway server 40 are formed. The mobile phone core network system 30 is electrically coupled to a plurality of base station systems by a plurality of relay switching stations 65, such as the first base station system 20A and the second in FIG. The base station system 20B, the third base station system 20C, the fourth base, the ground platform system 20D, the fifth base station system 20E, and the sixth base station system 20F. The signal of each base station system can be in a specific area. For example, the signal of the first base station system 20A can be obtained in the first area 25A, and the signal of the second base station system 20B can be obtained in the second area Lu 25B. The signal of the third base station system 20C can be obtained in the third area 25C, and the signal of the fourth base station system 20D can be obtained in the fourth area 25D, and the signal of the fifth base station system 20E can be obtained in the fifth area 25E and the sixth base. The signal of the station system 20F is accessible to the sixth area 25F. Each base station system can be electrically coupled to a plurality of users within its signal and area. Each relay exchange 65 includes a visited location register (VLR) 66 and a local area mobile telephone switching center 67. Each base station system includes a Base Transceiver Station (BTS) and a Base Station Controller (BSC). One end of the gateway server 40 is electrically coupled to the mobile phone core network system 30, and the other end is electrically coupled to the base station system 50 by a relay switching station 65. The base station system 50 is electrically coupled. To a specific on-site service provider 60. I:\Patent\FarEasTone Remote Transfer\2020 (FET-022-TW)\Official\Invention Application Final.doc 9 1247525 The mobile phone core network system 30 includes at least one authentication center 32, a home location record. Home location register (HLR) 34, and a mobile switching center (MSC) 36. The authentication center 32 stores the user's authentication data and is responsible for calculating various parameters required for the authentication, only when the various parameters of the mobile phone used by the mobile phone user 10 are consistent with those stored in the authentication center 32. Signal encryption/decryption can be performed and communicated. A mobile telephone system such as GSM divides the entire geographical area into a plurality of location areas, and the mobile phones in each partial area are electrically coupled to the visitor location recorder 66 to which they belong, which is recorded by the visitor location recorder 66. The location of all mobile phone users in the local area that is covered. The visitor location recorder 66 transmits the location information of the mobile phone user to the home location recorder 34 for storage at regular or unspecified times. The home location recorder 34 is connected to the mobile communication switching center 36 and the authentication center 32. In addition to recording the location information of each mobile phone user, the home location recorder 34 is used to store the phone number of each mobile phone user and Information such as the value-added service function selected. The mobile communication switching center 36 is electrically connected to the home location recorder 34 and the base station system 20 for receiving the recipient number dialed by the mobile phone user 10 of the calling party, and then the home address I: \Patent\FarEasTone Remote Transfer\2020(FET-022-TW)\Official\Invention Application Final.doc 10 1247525 Set-to-receive 34 to receive the current location information of the recipient, then transmit the communication signal to the receiver In the current location of the mobile communication exchange, a bridge of communication between different mobile communication exchange centers is established. The position server 45 is connected to the gateway server 4, and the basin function uses the traditional positioning method to measure the position of the person's fine disc, and calculates the distance information between each person and other people, and then generates the distance information. The distance information is stored in the location server 45. The on-site service provider 60 is an organization that provides on-site service by using the mobile phone system Lutong, and may be a natural person, a corporate legal person, a consortium, a foundation, a partnership, or an independent business name, and the on-site service provided may be a legal dispute. Treatment, hydropower maintenance services, vehicle maintenance services, traffic accident disputes, etc. In a preferred embodiment of the present invention, the on-site service providing unit 6G may be a law firm, a law firm or a legally related corporate legal person or consortium legal person providing on-site legal services. In a preferred embodiment of the present invention, the field service provider 60 must sign a specific contract with the telecommunications system operator having the mobile phone core network system 30 to use the gateway server disclosed in the present invention. 4〇C · A technical feature of the present invention is that the telephone number, expertise, and field service items of the plurality of external service providers to be matched by the field service provider 60 are also established in or associated with In the collaborative database. For example, "Architecture, Factory Ding", "1 B", "1 C" and other three have criminal law expertise, of which "〗 B" special I: \Patent\FarEasTone remote transmission \2020 (FET-022-TW) \Offidal \ Invention application pinald〇c 11 1247525 The handling of long-term juvenile crime cases; "2 A", "2 B" 2: 丄, "2 」", "2 戊", "2" and other six people have handled "Troubleshooting," expertise; "3 A" and "3 B" have the ability to check and imitate. In addition, the present invention also detects the precise location of the mobile phone 1G and all external service providers by the location server, and calculates the distance between the mobile phone user 10 and each external service provider to generate a distance. The information is stored in the location server 45. The service provider information such as the standby/busy line information of the external service provider and the location may be retrieved from the gateway feeder 40 to the home location recorder 34; as for the mobile phone user The distance information from the plurality of external service providers can be retrieved by the request server 40 to the location server 45. As shown in Figure 1, under normal circumstances, the mobile phone user 1 can directly connect to the mobile phone core '4' 3G through the fifth base station system in its area, and then directly dial the phone to the field service via the base station system 50. The organization 60 provides the on-site service provision and constructs a 6G dispatch to provide services on site. In a preferred embodiment of the present invention, 'mobile phone use| 1G faces legal difficulties, such as a person being arrested by the judicial police in the Taoyuan City of Taoyuan County to the police station, who can directly dial the telephone service provider. (eg, legally relevant group) 'Request to assign a lawyer to the police station for assistance. In one embodiment of the present invention, the mobile phone user J can dial the telephone number of the field service provider 60 directly; \Pate秘arEasTone Remote Transmitter 0 (FET-022_TW)\〇ffici Saki 1247525: In another embodiment, 'the mobile phone system provider provides a simple ^^ to the field service provider 60 (eg "555") , then: use the mobile phone (4) as long as the simple number I is dialed directly on the mobile phone, it can be connected to the on-site service provider (9) service. In some cases, the on-site service provider 6 is inconvenient or e can not assign personnel to the site to provide services to the mobile phone user, in which case the call must be forwarded to an external艮 知 know: i, the person, the request for the external service provider to provide services on the spot at this time must use the main technical features of the present invention - gateway server 40 and location server 45, mobile phone users The on-site service requirements are passed to the gateway server 40 for processing. One end of the gateway server 40 is electrically coupled to the mobile phone core network system 30, and the other end is electrically coupled to the base station system 50 via a relay switching station 65. The base station system 50 is electrically coupled to A specific on-site service provider 60. In an embodiment of the present invention, the current % service provider assigns each legal expertise field item as a specific telephone button, and can transmit the on-site service demand signal by using a telephone button, which includes the field service item can be provided. A list of service providers and their phone numbers. For example, a criminal case is "1", a traffic accident case is "2", a counterfeit case is checked as "3", and so on. The function of the gateway feeder 40 is to receive the on-site service provider 60 according to the mobile phone user's on-site service demand IMatentYFarEasTcme remote transmission \2020 (FET-022-TW)\Offidal\ invention application Final .doc 13 1247525 After transmitting the list of the plurality of service providers and the on-site service demand signal of the telephone number, the home location recorder 34 obtains the standby/busy information and location of the plurality of service providers. Waiting for the service provider information, and obtaining location information from the location server 45. According to the previous example, assuming that the on-site service item required by the mobile phone user 10 is a traffic accident problem, the user of the on-site service provider 60 presses the "2" button in the mobile phone to treat the traffic accident problem as a scene. A list of service providers and service providers who can provide on-site services for traffic accidents (ie "2A", "2 B", "2 C", "2 D", "2 E" and "2" And its telephone number is transmitted to the gateway server 40 through the base station system 50. For example, in FIG. 1, a total of six on-site service items (traffic accident problems) required for the mobile phone user 10 can be provided, which are the first service provider 80A located in the first area 25A and the second area 25B. The second service provider 80B, the third service provider 80C located in the third area 25C, the fourth service provider 80D located in the fourth area 25D, the fifth service provider 80E located in the fifth area 25E, and located in the sixth area The sixth service provider 80F of the 25F can respectively pass through the first base station system 20A, the second base station system 20B, the third base station system 20C, the fourth base station system 20D, the fifth base station system 20E, and the sixth base. The station system 20F performs communication. The gateway server 40 obtains the first service provider 80A, the second service provider 80B, and the third service from the home location recorder 34. I: \Patent\FarEasTone remote transmission \2020 (FET-022-TW)\Official \Invention application Final.doc 14 1247525 Provider 8〇c, fourth service provider 8〇D, 80E, < 欠接批去s〇F service spear provider, service k donor 80F Standby/busy line and other service provider information. After the gateway server 40 receives the on-site service request, according to the service provider information and the distance information, the second location is selected from the site location and the phone is in standby: the service is very good, for example, in FIG. The fifth service provider 8〇E is connected to the base station system of the selected service provider, that is, the fifth base station system 2〇e, through the mobile communication exchange center 36, to dial the mobile phone user 10 The phone is connected to the fifth service offer = 8〇E. In this way, the fifth service provider 8〇E can rush to the scene within the shortest time, and provide the mobile phone user with a == service. The biggest advantage of this embodiment of the brothers is that through the cooperation between the telecommunication system operators and the field service providers 60, the mobile phone system-specific mobile phone system is used to assist the mobile phone that needs on-site service. The most relevant field experts in the field immediately assisted in the process. £ ^ The biggest advantage of this embodiment is that the telecom system operator cooperates with the field service provider 60 to use the mobile phone system's unique niche function to assist the mobile phone that needs on-site service. The subject 10 is able to find the relevant field expert who has recently obtained the location and immediately rushed to the site to assist in the processing. In another embodiment of the present invention, the consulting service provider IMatentNFarEasTone remote transmission \2〇2〇(FET_〇22_TW)\〇fficial\ The invention application Final.d〇c 1247525 60 can also be used to provide consulting services by wired telephone system, &&&&&&&&&&&&&&&&&&&&&& Center) 45, vortex Pc ^ ^ ^ 〇 T] S [im vb for communication. In another embodiment of the invention, trial supply 60 may also be configured using a satellite telephone systems provide advisory services ^ 9 = China works mentioned embodiment of the present embodiment is applicable to all cellular networks, including man. GSM network is limited, the PHS network, GPRS network, w 3, but not
網路、cdma2000網路、TD-SCDMA網路等等CDMA 在本發明的另一個實施例中，所述諮詢服 η 機構亦可利用行動電話之簡訊傳送諮珣 務提供 號。 得需求訊 在本發明的另一個實施例中，所述諮詢 機構亦可利用網頁之點選以傳送諮詢服務需求“ ^仏 接下來請參考圖2,其為本發明中使用^ 指派系統之方法的流程圖。首先行動電話核、、每務 統30接收行動電話使用者1〇透過基地台系二7路系 之通訊需求訊號（步驟1〇1)，並將通訊需长1所傳达 給該行動電話使用者1〇所選定之現場服務d 6〇,使所述行動電話使用者1G與所述現場服務= 機構60達成通訊之狀態（步驟1〇2)。 赞叔么、 後續由所述現場服務提供機構6〇判斷β 行派員提供現場服務（步驟1〇3)，若能，則=否能= 前往現場提供現場服務（步驟i 〇4 )，若 行派員 現場服務，則現場服務提供機構6〇藉由有線=4或 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\〇fflcial\發明申§靑書他以 d 16 1247525 行動電話之按鍵選擇現場服務項目，並向閘道伺服器 40傳送需求訊號（步驟105)，該需求訊號並包含複 數個服務提供者之名單及其電話號碼。 閘道伺服器40在接收到需求訊號後，由所述本 籍位置記錄器34取得所述複數個服務提供者的待機/ 忙線資訊與所在位置等等服務提供者資訊（步驟 106)，並由位置伺服器取得位置資訊（步驟107)。所 述閘道伺服器40在接收到服務提供者資訊與位置資 訊之後，依據所述服務提供者資訊與位置資訊選擇一 位位置最近且待機中的服務提供者（步驟108)，透過 行動通訊交換中心36電性耦合至所選定之服務提供 者（步驟109)，讓選定之服務提供者得與所述行動電 話使用者10通訊後直接趕付現場提供現場服務。 本實施例可適用於所有的蜂巢式網路，包含但不 限於GSM網路、PHS網路、GPRS網路、W-CDMA 網路、cdma2000網路、TD-SCDMA網路等等。 所述現場服務提供機構60係一利用行動電話系 統提供現場服務之機構，可以是自然人、社團法人、 財團法人、基金會、合夥、或獨立商號，其所提供的 現場服務可以是法律糾紛處理、水電維修服務、車輛 維修服務、交通事故糾紛處理等等。在本發明的一個 較佳實施例中，所述現場服務提供機構60可以是一 個提供現場法律服務的法律事務所、律師事務所或法 律相關社團法人或財團法人。在本發明的一個較佳實 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.doc 17 1247525 知例中’所述現場服務提供機構必須與擁有行動 電話核心網路系統30之電信系統業者簽署特定之契 約，方可使用本發明所揭露之閘道飼服器4〇。 本實把例的-項技術特徵是所述現場服務提供 機構60將每-種法律專長領域項目指定成一特定之 電活按鍵，藉由電話按鍵便可傳送現場服務需求訊 號。 雖然本發明係已參照較佳實施例來加以描述，將 $吾人所瞭解的是’本發明並未受限於其詳細描述内# 容。替換方式及修改樣式係已於先前描述中所建議， 並且其他替換方式及修改樣式將為熟習此項技藝之 人士所思及。特別是’根據本發明之裝置結構，所有-具有實質上相’本發明之組件結合*達成與本發 明實質上相同結果者皆不脫離本創作之精神範脅。因 此’所有此等替換方式及修改樣式係意欲落在本 於隨附申請專利範圍及其均等物所界定的範疇之x中。 【圖式簡單說明】 圖1 方塊圖。 圖2 的流程圖 為本發明中關於現場服務指派系統之系統 為本發明中使用現場服務指派系統之方法 【主要元件符號說明】 I:\Patent\FarEasTone ^«\2020(FET-022-TW)\Offlcial\#H^^ Final.doc 1247525 ίο行動電話使用者 20A第一基地台系統 20B第二基地台系統 20C第三基地台系統 20D第四基地台系統 20E第五基地台系統 20F第六基地台系統 25A第一區域 25B第二區域 25C第三區域 25D第四區域 25E第五區域 25F第六區域 30行動電話核心網路系統 32認證中心 34本籍位置記錄器 36行動通訊交換中心 40閘道伺服器 50基地台系統 60現場服務提供機構 65中繼交換站 66訪客位置記錄器 67行動電話交換中心 8 0服務提供者 I:\Patent\FarEasTone 遠傳\2020(FET-022-TW)\Official\發明申請書 Final.docCDMA, cdma2000 network, TD-SCDMA network, etc. In another embodiment of the present invention, the advisory service organization may also utilize the mobile phone's short message delivery service number. In another embodiment of the present invention, the consulting organization may also use a click of a web page to transmit a consulting service request. [^ Next, please refer to FIG. 2, which is a method for assigning a system using the ^ in the present invention. Flowchart. First, the mobile phone core, each service system 30 receives the mobile phone user 1 through the base station system 7 7 system communication demand signal (step 1〇1), and communicates the communication length 1 to The mobile phone user 1 selects the selected on-site service d 6〇 to enable the mobile phone user 1G to communicate with the on-site service=mechanism 60 (step 1〇2). The on-site service provider 6 determines that the beta agent provides on-site service (step 1〇3), if yes, then = no = go to the site to provide on-site service (step i 〇 4), if the on-site service is dispatched, On-site service provider 6 〇 by wired = 4 or I: \Patent\FarEasTone remote transmission \ 2020 (FET-022-TW) \ 〇 fflcial \ invention § § 他 he used d 16 1247525 mobile phone button to select on-site service Project and transmit demand signal to gateway server 40 (step 105) The demand signal includes a list of a plurality of service providers and a telephone number thereof. After receiving the demand signal, the gateway server 40 obtains the standby of the plurality of service providers by the home location recorder 34. / Bust information and location, etc. service provider information (step 106), and location information is obtained by the location server (step 107). After receiving the service provider information and location information, the gateway server 40 Selecting a location-preferred and standby service provider based on the service provider information and location information (step 108), electrically coupling to the selected service provider via the mobile communication switching center 36 (step 109), and selecting The service provider has to communicate with the mobile phone user 10 to directly pay for on-site service. This embodiment can be applied to all cellular networks, including but not limited to GSM network, PHS network, GPRS network. Road, W-CDMA network, cdma2000 network, TD-SCDMA network, etc. The field service provider 60 is a machine that provides on-site service using a mobile phone system. It may be a natural person, a corporate legal person, a consortium, a foundation, a partnership, or an independent firm. The on-site services provided may be legal disputes, hydropower maintenance services, vehicle maintenance services, traffic accident disputes, etc. In a preferred embodiment, the on-site service providing unit 60 may be a legal office, a law firm or a legally related corporate legal person or a consortium legal person providing on-site legal services. In a preferred embodiment of the present invention I:\ Patent\FarEasTone Remote Transit\2020(FET-022-TW)\Official\Invention Application Final.doc 17 1247525 In the example, the field service provider must sign with the telecommunications system operator with the mobile phone core network system 30 The gate feeder 4 of the present invention can be used with a specific contract. The technical feature of the present invention is that the on-site service provider 60 assigns each of the legal expertise field items to a specific electroactive button, and the field service demand signal can be transmitted by a telephone button. Although the present invention has been described with reference to the preferred embodiments, it is understood that the invention is not limited by the details thereof. Alternatives and modifications are suggested in the foregoing description, and other alternatives and modifications will be apparent to those skilled in the art. In particular, the invention in accordance with the structure of the present invention, all of the components of the present invention, and the components of the present invention, in combination with the present invention, achieve substantially the same results as the present invention without departing from the spirit of the present invention. Therefore, all such alternatives and modifications are intended to fall within the scope of the scope of the appended claims and their equivalents. [Simple diagram of the diagram] Figure 1 block diagram. 2 is a flowchart of a system for assigning a field service in the present invention. The method for assigning a system using a field service in the present invention [Description of main components] I:\Patent\FarEasTone ^«\2020 (FET-022-TW) \Offlcial\#H^^ Final.doc 1247525 ίο Mobile phone user 20A first base station system 20B second base station system 20C third base station system 20D fourth base station system 20E fifth base station system 20F sixth base Station system 25A first area 25B second area 25C third area 25D fourth area 25E fifth area 25F sixth area 30 mobile phone core network system 32 authentication center 34 home position recorder 36 mobile communication exchange center 40 gateway servo 50 base station system 60 field service provider 65 relay exchange station 66 visitor location recorder 67 mobile telephone exchange center 80 service provider I: \Patent\FarEasTone remote transmission \2020 (FET-022-TW)\Official\ Invention application Final.doc