TW202407619A - Financial services execution management system and method - Google Patents

Abstract

An embodiment of the present disclosure provides a financial services execution management system and method, which are used for managing the sequence of bank employees handling financial services. At the same time, the system and method judged whether customers who handle financial services have given up waiting, so as to avoid bank staff spending time notifying customers who have given up waiting. The above judgment method includes tracking the location of the customer to judge the probability of the customer returning to the bank. Therefore, through the financial services execution management system and method provided by the present invention, the efficiency of financial business execution can be improved.

Description

Financial business execution management system and method

A financial business execution management system and method for a bank to handle financial business for customers at the counter.

Over-the-counter users who go to banks to handle business often need to handle multiple businesses at the same time. However, disputes and customer complaints often arise due to running back and forth in different departments, re-drawing numbers, and not being able to wait for long periods of time.

At present, the bank's business management system can only allow users to select one application business at a time and provide the corresponding paper number list. For users, if they need to handle multiple services, they must receive many paper number slips. Users can only judge the order of processing services based on the number of waiting people on the paper number list or the number of waiting people displayed on the number-taking machine. In this way, users must always pay attention to the progress of each business processing, and it often happens that when the user is handling the previous business, the next business happens to start calling the same user, causing the next business processing counter to skip the processing because the number has not been called. , such a process often makes users feel very troubled, and even makes them reluctant to visit this bank again. In addition, for tellers, if the caller does not arrive for the first time, he will usually continue to call the number until it is determined that the user corresponding to the call is not present, and then skip the call to handle the next user's business. The existing process also wastes a lot of time for tellers to call numbers, which invisibly leads to a waste of human resources.

Furthermore, the current teller performance evaluation often uses the number of calls as the assessment criterion, but the processing time required for each business is different, which may cause the teller's performance evaluation to be unfair. For example, if someone temporarily supports different counters during the process, the actual business volume of each teller cannot be fairly displayed.

To sum up, based on the defects of the existing banking business management system or dialing system for counter users, how to solve the above defects has become a problem to be solved in the technical field.

In order to solve the above problems, according to one embodiment, the present invention provides a financial business execution management system. The signal is connected to a bank server, and the bank server signal is connected to a plurality of teller devices. Each of the teller devices processes at least one user. A business undertaking requirement is raised, and undertaking information for processing the business undertaking requirement is returned to the bank server. The financial business execution management system includes: a first electronic device and a second electronic device.

As mentioned above, the above-mentioned first electronic device connects the signal to the bank server and continuously collects and stores the undertaking information from the bank server. The above-mentioned first electronic device includes: business undertaking information module and teller undertaking information module. The above-mentioned business undertaking information module is connected to the bank server with signals to calculate an undertaking time for each business type based on the undertaking information and generate a business undertaking estimated information. The above-mentioned teller handling information module is connected to the bank server with signals to calculate a processing time for each handling staff based on the handling information and generate a teller handling estimated information.

As mentioned above, the second electronic device is signal-connected to the first electronic device and includes: a sorting management module and a tracking module. The above-mentioned sorting management module is connected by signal to the business undertaking information module and the teller undertaking information module, and is used to generate a real-time undertaking schedule based on the business undertaking estimated information and the teller undertaking estimated information, and the real-time undertaking The schedule is continuously updated. When receiving the business undertaking request from a first user, a sorting information corresponding to the first user is generated according to the real-time undertaking schedule, and a paper number list is provided to the first user. Among them, the sorting management module will update the real-time undertaking schedule again according to the sorting information. In addition, the paper number list includes a code that provides the first user to scan the barcode signal through a first user device to connect to the second electronic device to view the latest sorting information according to the real-time undertaking schedule. While the above sorting management module provides the sorting information to the first user, it will generate a tracking command to confirm the location of the first user. The above-mentioned tracking module is signal-connected to the sorting management module to receive the tracking instruction, track the location of the first user, and generate a first user when the location of the first user meets one of a plurality of user movement conditions. Change information. Among them, the first change information is sent back to the sequencing management module, so that the sequencing management module updates the real-time undertaking schedule.

According to another embodiment, the user change conditions include that the first user is farther from the bank than a preset distance and the first user is located in another branch.

According to one embodiment, the present invention provides a financial business execution management method. When a first user wants to handle at least one business and puts forward a business undertaking requirement, the steps are detailed as follows.

First, the first user obtains a paper number list corresponding to the business undertaking requirement. The first user scans a code on the paper number list through a first user device to connect a financial business execution management with a signal. System, wherein the barcode corresponds to a sorting information belonging to the first user, and the sorting information is calculated based on a current number of people waiting for each business, a business undertaking estimated information and a teller undertaking estimated information. Among them, the estimated business handling information includes the average handling time of a business including the time required for each plurality of business types in history; the estimated teller handling information includes the historical time required for each plurality of tellers to handle each business. The average handling time of one teller.

Furthermore, the financial business execution management system continuously updates a real-time execution schedule based on the execution information returned by each plurality of teller devices that handle the business.

Furthermore, when the real-time hosting schedule is updated, the sorting information corresponding to the barcode of the paper number list will be updated.

According to another embodiment, the conditions for updating the real-time undertaking schedule may be, for example: (1) When the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user passes the first The user device scans the barcode and returns a second change information to the financial business execution management system, so as to update the real-time undertaking schedule according to the second change information. (2) When the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user places the barcode of the paper number slip within the scanning area of the code scanning device of the financial business execution management system , the code scanning device will obtain the corresponding sorting information based on the barcode to generate a third change information to cancel the sorting information, and the financial business execution management system will update the real-time undertaking schedule based on the third change information. (3) When the business handling requirements provided by the first user include multiple types of business, and the real-time processing information records that a first teller device is handling one of the first user's businesses, and at the same time a second teller When the next transaction performed by the device is one of the other transactions of the first user, the financial business execution management system will transmit a first notification message to the first teller device and update the real-time processing schedule, In order to allow the second teller to prioritize the business of the first user and the second user, the recorded content of the first notification message includes reminding the first teller to install a corresponding first teller to speed up handling the current business.

The present invention has three effects, which are described in detail below.

(1) Increase the accuracy of the sorting information provided to users, and combine the accuracy of the initially provided sorting information with the accuracy of continuously updated sorting information. Existing dialing and sorting systems (such as those of financial institutions or restaurants) are often criticized for insufficient accuracy in initially providing sorting information. The reason is that the existing dialing and sorting systems cannot know in advance whether all users have left the site. Or the sorting situation is abandoned, so that the sorting information of the current user can only be calculated by preset fixed service time or meal time. However, a common situation is that the actual waiting time may be much shorter than the estimated waiting time. .

The present invention calculates accurate sorting information based on the average processing time of each business in the past and the average processing time of each teller processing each business. Furthermore, when the user needs to handle multiple businesses, the sorting management module will generate sorting information with the order of handling the business based on the business handling estimate information and the teller handling estimate information to solve the problem of the user not being able to know in advance which business. The teller will call your number first.

Furthermore, the present invention continuously collects the handling information returned by each teller through the teller device to continuously update the business handling estimated information and the teller handling estimated information to increase the accuracy of the sorting information. According to another embodiment, the above-mentioned business undertaking estimation information and the above-mentioned teller undertaking estimation information can be used as artificial intelligence training data to generate the above-mentioned estimation information through artificial intelligence (for example, built-in in the business undertaking information module and teller undertaking information module). The above-mentioned artificial intelligence can be, for example, Artificial Neural Network (ANN), Convolutional Neural Networks (CNN), Recurrent neural network (RNN) or Deep Neural Network (DNN). .

(2) Reduce the probability that the teller calls a number but the corresponding user is not present. In order to achieve the effect of (2), the present invention proposes two technical solutions: First, on the premise that the user agrees to obtain location information, the portable device carried by the user is located through the tracking module, which can obtain the above sorting information but leave Bank users are reminded of the time to return to the bank and evaluate the probability of returning to the bank. For example, when the credit counter is about to notify user A to come and handle business within 5 minutes, but the tracking module shows that user A is more than 10 kilometers away from the bank, and the probability of returning to the bank within 5 minutes is extremely low, so the system will directly skip user A. , directly dial the number of user A and the next user. Second, before user B leaves the bank, he places the paper number slip in the scanning area of the above-mentioned scanning device, and determines the user B corresponding to the above-mentioned paper number slip by scanning the code, and the sorting information of user B will be cancelled. And update the above-mentioned real-time processing schedule, so that the teller will not notify user B in the order of pending business.

(3) Increase the fairness of evaluating teller performance. The end-of-day report generated by the present invention can reflect the efficiency and quantity of each teller's handling of each business, and can also be used as a basis for adjusting positions or strengthening specific work skills.

In order to describe each embodiment of the present invention in more detail, the following description is supplemented by the accompanying drawings.

Please refer to FIG. 1 , which is a first architectural schematic diagram of a financial business execution management system according to the present invention.

According to an embodiment, the present invention provides a financial business execution management system 100, a bank server 200 is connected with a signal, and the bank server 200 is connected with a plurality of teller devices (the first teller device 300a, the second teller device 300a, the second teller device 300a). Teller device 300b, third teller device 300c), each of these teller devices (first teller device 300a, second teller device 300b, third teller device 300c) handles a business handling requirement proposed by at least one user, and will An undertaking information processing the business undertaking requirement is sent back to the bank server 200. The financial business execution management system 100 includes: a first electronic device 120 and a second electronic device 140. The above-mentioned first electronic device 120 is connected to the bank server 200 with signals, and continuously collects and stores the undertaking information from the bank server 200. The above-mentioned first electronic device 120 includes: a business undertaking information module 122 and a teller undertaking information module. 124. The above-mentioned business undertaking information module 122 is connected to the bank server 200 with signals to calculate an undertaking time for each business type based on the undertaking information and generate a business undertaking estimated information. The above-mentioned teller handling information module 124 is connected to the bank server 200 with signals to calculate a processing time of each handling staff based on the handling information and generate a teller handling estimated information. The second electronic device 140 is connected to the first electronic device 120 via signals. The second electronic device 140 includes a sorting management module 142 and a tracking module 144 . The above-mentioned sorting management module 142 is connected by signal to the business undertaking information module 122 and the teller undertaking information module 124, and is used to generate a real-time undertaking progress schedule based on the business undertaking estimated information and the teller undertaking estimated information, and This real-time hosting schedule is continuously updated. When receiving the business undertaking request from a first user, a sorting information corresponding to the first user is generated according to the real-time undertaking schedule, and a paper number list is provided to the first user. Among them, the sorting management module 142 will update the real-time hosting schedule again according to the sorting information. Furthermore, when the above-mentioned sorting management module 142 provides the sorting information to the first user, a tracking command will be generated to confirm the location of the first user. The tracking module 144 is connected to the sorting management module 142 via signals to receive the tracking instruction, track the location of the first user, and when the location of the first user meets one of a plurality of user movement conditions, generate a The first change information. Among them, the first change information is sent back to the sequencing management module 142, so that the sequencing management module 142 updates the real-time undertaking schedule. The above-mentioned financial business execution management system 100 and bank host 120 can be, for example, a server host, a rented cloud host, or a service device formed by a combination of multiple hosts, and have information processing and network connection capabilities. The plurality of teller devices (the first teller device 300a, the second teller device 300b, and the third teller device 300c) may be, for example, computer devices with connection capabilities or communication capabilities.

According to another embodiment, the method of tracking the location of the first user is to locate the first user device 400 to which the first user belongs. The above-mentioned first user device 400 may be, for example, a portable device having connection capabilities, communication capabilities, and positioning capabilities.

According to another embodiment, the user change conditions include that the first user is farther from the bank than a preset distance and the first user is located in another branch.

Please also refer to Figures 1-2. Figure 2 is a schematic diagram of a paper number list provided through a financial business execution management system or method of the present invention. The paper number list includes a barcode, which provides the first user to scan the barcode signal through a first user device 400 to connect to the second electronic device 140 to view the latest sorting information according to the real-time undertaking schedule.

According to another embodiment, when the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user scans the barcode through the first user device 400 and returns a second change information to the third user. In the second electronic device 140, the sequencing management module 142 will update the real-time undertaking schedule according to the second change information. According to another embodiment, through the first user device 400 to which the first user belongs, the first user can also click on the URL in the text message actively provided by the financial business execution management system 100 and then transmit the second change information. Among them, the SMS may further include the aforementioned tracking module 144 to determine the distance between the first user and the bank, and notify the first user to return to the bank to handle related business.

According to another embodiment, the above-mentioned financial business execution management system 100 further includes a code scanning device 160. When the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user scans the code of the paper number slip. The barcode is placed in the scanning area of the scanning device 160. The scanning device 160 will obtain the corresponding sorting information based on the barcode, generate and transmit a third change information to the second electronic device 140, and the sorting management module 142 will update the real-time undertaking schedule based on the third change information. The above-mentioned code scanning device 160 may be, for example, an image capture or analysis device with connection capabilities and communication capabilities.

According to another embodiment, the information recorded in the paper number list further includes a sorting number, a transaction, a time required for processing, a current number of people waiting, and a current waiting time.

According to another embodiment, the above-mentioned real-time hosting schedule may be, for example, Table 1 below. Table 1: Immediate hosting schedule Business category Undertaken by tellers Cumulative to-do count Average to-do business complexity (1-20) Cumulative number of undertakings Teller execution speed Accumulated to-do estimated execution time (min) deposit foreign exchange 134567 15 17 4 Slow (x0.75) 85 126543 6 Medium(x1.0) 123456 9 Fast (x1.25) Forex 136789 8 12 2 Slow (x0.75) 54.9 126321 5 Medium(x1.0) cashier 078965 4 7 7 Medium(x1.0) 12.4 074561 9 Fast (x1.25) Help desk 146789 5 9 5 Fast (x1.25) 20 126123 2 Medium(x1.0)

As shown in Table 1, through the historical information of business handling continuously collected by the first electronic device 120, the business handling estimate information and teller handling estimate information, each business complexity and teller execution speed and other information are provided. Then, the sorting management module 142 of the second electronic device 140 uses the information provided by the first electronic device 120 as the calculation basis, and based on the current number of tellers handling the transaction, the accumulated number of to-do transactions, the complexity of the to-do business, and the teller execution speed, Calculate the average to-do business complexity. The average to-do business complexity is as shown in Table 2. Table 2: Example of calculation of average to-do business complexity Business type complexity Business type complexity Foreign exchange business 1 12 Forex business 3 7 Forex business 2 9 Foreign Exchange Business 7 8 Forex business 3 7 Foreign exchange business 8 16 Forex Business 4 15 Foreign exchange business 1 12 Forex business 5 5 Foreign exchange business 8 16 Foreign exchange business 6 17 Forex business 9 20 Average backlog complexity (Forex): 12

According to another embodiment, as shown in Table 2, the value of each business complexity can also be the average time (minutes) of historical business processing.

According to another embodiment, as shown in Table 1-2, further based on the number of tellers, the accumulated number of to-dos, the average complexity of the to-do business, and the execution speed of the tellers, the current cumulative to-do estimated processing time can be calculated. Taking foreign exchange as an example, {[8 (accumulated number of to-dos)*12 (average complexity of to-do business)]/2 (number of tellers)}/0.875 (average execution speed of tellers) = 54.9, indicating the current accumulated foreign exchange business needs It takes 54.9 minutes to complete the process. If a new user needs to handle foreign exchange business, they need to wait 54.9 minutes.

Please refer to FIG. 3 , which is a schematic diagram of a selection window for selecting each business provided by a financial business execution management system or method of the present invention. The sorting management module 142 provides a plurality of business types for the first user to select through a touch display screen, and generates the business undertaking requirement when the first user completes the selection. The schematic diagram of the selection window for each business in Figure 3 can be, for example, a touch screen installed in a bank lobby.

According to another embodiment, as shown in Figure 3 and Table 1, when the first user wants to handle foreign exchange business and foreign exchange deposit business at the same time, the paper number slip provided by the financial business execution management system 100 will also record that the foreign exchange business needs to wait 54.9 Minutes and foreign exchange deposit business need to wait for 85 minutes and other related information, and it is recommended that the above-mentioned first user handle foreign exchange business first. It should be understood here that Figure 3 is only a schematic diagram, and each business can be further subdivided into more sub-businesses to provide the financial business execution management system 100 with a prior assessment of the complexity of each business.

Please refer to FIG. 4 , which is a schematic diagram of the second architecture of a financial business execution management system according to the present invention. According to an embodiment, the first electronic device 120 generates and transmits real-time processing information to the program management module 142 according to the undertaking information. When the business handling requirements provided by the first user include multiple types of businesses, and the real-time handling information records that a first teller device 300a is handling one of the services of the first user, and at the same time a second teller device 300b When the next business being handled is one of the other businesses of the first user, the program management module 142 will transmit a first notification message to the first teller device 300a and update the real-time handling schedule, This allows the second teller to prioritize the business of the first user and the second user. The content recorded in the first notification message includes reminding a first teller corresponding to the first teller device 300a to speed up handling the current business.

According to another embodiment, the program management module 142 will further transmit a second notification message to the second teller device 300b. Wherein, the content recorded in the second notification message includes an estimate of the remaining time required by the first user for processing by the first teller.

According to another embodiment, the first electronic device 120 will compile the handling information and generate a handling statistical information after finishing handling the business every day. The end-of-day report includes the number of business handling, the handling speed of each teller, and the general call number. , the average waiting time of users, the number of registered numbers, the number of canceled numbers, and the number of users bound to mobile devices.

Please refer to FIG. 1 and FIG. 5 at the same time. FIG. 5 is a schematic diagram of providing day-end statements through a financial business execution management system of the present invention. The above-mentioned financial business execution management system 100 further includes a performance evaluation and accounting device 180, which is used to evaluate the efficiency of each business and each teller in the statistical information based on a plurality of business execution benchmark times, and generate an end-of-day report.

Please refer to FIG. 1 and FIG. 6 at the same time. FIG. 6 depicts an implementation flow chart of a financial business execution management system or method according to the present invention.

According to one embodiment, the present invention provides a financial business execution management method. When a first user wants to handle at least one business and puts forward a business undertaking requirement, steps 600-680 are detailed as follows.

In step 600, when a first user wants to handle at least one business and puts forward a business undertaking requirement, the first user obtains a paper number list corresponding to the business undertaking requirement.

In step 610, the first user scans a barcode on the paper number slip through a first user device 400 to connect a financial business execution management system 100 with a signal, where the barcode corresponds to the first user. A sorting information, and the sorting information is calculated based on a current waiting number of each business, a business undertaking estimated information and a teller undertaking estimated information. Among them, the estimated business handling information includes the average handling time of a business including the time required for each plurality of business types in history; the estimated teller handling information includes the historical time required for each plurality of tellers to handle each business. The average handling time of one teller.

In step 620, whether the user is away from the bank. If yes, continue to step 630; if not, jump to step 650. The way to determine whether the user is far away from the bank is to detect whether the location of the first user device 400 to which the first user belongs meets one of a plurality of user movement conditions, and generate a first movement information. The first change information is sent back to the sequencing management module 142, so that the sequencing management module 142 updates the real-time undertaking schedule. The user change conditions include that the first user is farther from the bank than a preset distance and the first user is located in another branch.

According to another embodiment, the above-mentioned user change condition further includes the financial business execution management system 100 evaluating that the first user's current location makes it difficult to return to the bank before calling the number. For example, the first user is 10 kilometers away from the bank, but the first user will be called within 5 minutes. Therefore, the financial business execution management system 100 determines that the probability of the first user returning to the bank is extremely small, and generates the above-mentioned first change information.

In step 630, the user's sorting information is canceled.

In step 640, the instant hosting schedule is updated.

In step 650, whether the user actively gives up waiting. If yes, return to step 630; if not, jump to step 650. The way to determine whether the user actively gives up waiting is: when the first user gives up processing at least one business corresponding to the business undertaking requirement, the first user scans the barcode through the first user device 400 and returns a second The change information is sent to the financial business execution management system 100 to update the real-time undertaking schedule according to the second change information; or when the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user will The barcode of the paper number slip is placed in the scanning area of a code scanning device 160 of the financial business execution management system 100. The code scanning device 160 will obtain the corresponding sorting information based on the barcode to generate a third change information cancellation The sorting information is used to update the real-time undertaking schedule according to the third change information by the financial business execution management system 100.

In step 660, whether it is the user's turn to handle the business. If yes, jump to step 680; if not, continue to step 670.

In step 670, the user continues to wait for the number to be called. And continue to confirm the waiting state of the first user in step 620 and step 650.

In step 680, the first user is notified to go to the corresponding counter to handle the business.

The present invention is disclosed in this article only through preferred embodiments. However, anyone familiar with the art should understand that the above embodiments are only used to describe the present invention and are not intended to limit the scope of the patent rights claimed by the present invention. Any changes or substitutions that are equal or equivalent to the above embodiments should be construed as being within the spirit or scope of the present invention. Therefore, the protection scope of the present invention shall be defined by the following patent application scope.

100:Financial business execution management system 120:First electronic device 122:Business Undertaking Information Module 124: Teller management information module 140: Second electronic device 142: Sorting management module 144:Tracking module 160: Scanning device 180:Performance assessment device 200:Bank server 300a: First teller device 300b: Second teller device 300c: Third teller device 400: First user device 600-680: Steps

In order to make the above technical and other objects, features, advantages and embodiments of the present invention more clearly understandable, the accompanying drawings are described as follows: Figure 1 is a first architectural schematic diagram of a financial business execution management system according to the present invention. Figure 2 is a schematic diagram of a paper number list provided through a financial business execution management system or method of the present invention. Figure 3 is a schematic diagram of a selection window for selecting and handling each business provided by a financial business execution management system or method of the present invention. Figure 4 is a schematic diagram of the second architecture of a financial business execution management system according to the present invention. Figure 5 is a schematic diagram of providing day-end statements through a financial business execution management system of the present invention. Figure 6 depicts an implementation flow chart of a financial business execution management system or method according to the present invention.

without

100:Financial business execution management system

120:First electronic device

122:Business Undertaking Information Module

124: Teller management information module

140: Second electronic device

142: Sorting management module

144:Tracking module

160: Scanning device

180:Performance assessment device

200:Bank server

300a: First teller device

300b: Second teller device

300c: Third teller device

400: First user device

Claims (16)

A financial business execution management system, the signal is connected to a bank server, and the bank server signal is connected to a plurality of teller devices. Each of the teller devices handles a business undertaking request put forward by at least one user and will handle the business undertaking. The required undertaking information is sent back to the bank server. The financial business execution management system includes: A first electronic device with a signal connected to the bank server to continuously collect and store the undertaking information from the bank server, including: A business undertaking information module, the signal is connected to the bank server, used to calculate an undertaking time for each business type based on the undertaking information, and generate a business undertaking estimated information; A teller handling information module, the signal is connected to the bank server, used to calculate a processing time of each handling staff based on the handling information, and generate a teller handling estimated information; A second electronic device, the signal is connected to the first electronic device, including: A sorting management module, the signal is connected to the business undertaking information module and the teller undertaking information module, and is used to generate a real-time undertaking schedule based on the business undertaking estimated information and the teller undertaking estimated information, and the real-time undertaking The progress chart is continuously updated. Among them, when receiving the business undertaking request put forward by a first user, a sorting information corresponding to the first user is generated according to the real-time undertaking progress schedule, and a paper number list is provided to the first user, Among them, the sorting management module will update the real-time undertaking schedule again based on the sorting information, Wherein, the paper number list includes a code that provides the first user to scan the barcode signal through a first user device to connect to the second electronic device to view the latest sorting information according to the real-time undertaking schedule, Wherein, while providing the sorting information to the first user, a tracking instruction will be generated to confirm the location of the first user; A tracking module, the signal is connected to the sorting management module, used to receive the tracking instruction, track the location of the first user, and when the location of the first user meets one of a plurality of user change conditions, generate a first Change information, Among them, the first change information is sent back to the sequencing management module, so that the sequencing management module updates the real-time undertaking schedule. The financial business execution management system of claim 1, wherein the user change conditions include that the first user is farther from the bank than a preset distance and the first user is located in another branch. The financial business execution management system as described in claim 1, wherein when the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user scans the barcode through the first user device and returns a The second change information is sent to the second electronic device, and the sequence management module will update the real-time undertaking schedule according to the second change information. The financial business execution management system as described in claim 1 further includes a code scanning device. When the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user scans the barcode of the paper number slip. Placed in the scanning area of the code scanning device, the code scanning device will obtain the corresponding sorting information according to the barcode, generate and transmit a third change information to the second electronic device, and the sorting management module will according to the third Three changes of information update the real-time undertaking schedule. The financial business execution management system as described in claim 1, wherein the first electronic device generates and transmits real-time processing information to the program management module based on the undertaking information. The financial business execution management system as described in claim 5, wherein the business undertaking requirements provided by the first user include multiple types of businesses, and the real-time processing information records that a first teller device is undertaking the first user's services. One of the services, and at the same time, when a second teller device handles one of the other services of the first user, the program management module will transmit a first notification message to the first teller Install and update the real-time processing schedule to allow the second teller to prioritize the business of the first user and the subsequent user, Wherein, the content recorded in the first notification message includes reminding the first teller corresponding to the first teller device to speed up handling the current business. The financial business execution management system as described in claim 6, wherein the program management module will further transmit a second notification message to the second teller device, Wherein, the content recorded in the second notification message includes an estimate of the remaining time required by the first user for processing by the first teller. The financial business execution management system as described in claim 1, wherein the sorting management module provides a plurality of business types for the first user to select through a touch display screen, and when the first user completes the selection, a This business caters to the needs. The financial business execution management system as described in claim 1, wherein the first electronic device will summarize the undertaking information and generate an undertaking statistical information after completing the undertaking of business every day. The end-of-day report includes the number of each business handled, each Teller processing speed, total call number, average user waiting time, number of people who have called, number of canceled numbers, and number of users bound to mobile devices. The financial business execution management system as described in claim 9 further includes a performance evaluation and accounting device for evaluating the handling efficiency of each business and each teller in the handling statistical information based on a plurality of business handling base times, and generating a daily Final report. A financial business execution management method, when a first user wants to handle at least one business and puts forward business undertaking requirements, includes: The first user obtains a paper number list corresponding to the business undertaking requirement. The first user scans a code on the paper number list through a first user device to connect to a financial business execution management system with a signal. Wherein, the barcode corresponds to a sorting information belonging to the first user; Among them, the sorting information is generated based on calculations based on a current number of people waiting for each business, an estimated business undertaking information, and an estimated teller undertaking information. Among them, the business undertaking estimated information includes the average business undertaking time required for the historical processing of each plurality of business types. Among them, the estimated information of the teller handling includes the average handling time of one teller including the time required for each plurality of tellers to handle each business in history; The financial business execution management system continuously updates a real-time execution schedule based on the execution information returned by each teller device handling the business; and When the real-time hosting schedule is updated, the sorting information corresponding to the barcode of the paper number list will be updated. As for the financial business execution management method described in claim 11, the step of updating the real-time undertaking schedule further includes: when the first user's location meets one of a plurality of user change conditions, generating a first change information, Among them, the first change information is sent back to the financial business execution management system to update the real-time undertaking schedule. The financial business execution management method according to claim 12, wherein the user change conditions include that the first user is farther from the bank than a preset distance and the first user is located in another branch. As for the financial business execution management method described in claim 11, the step of updating the real-time undertaking schedule further includes: when the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user passes the The first user device scans the barcode and returns a second change information to the financial business execution management system, so as to update the real-time undertaking schedule according to the second change information. As for the financial business execution management method described in claim 11, the step of updating the real-time undertaking schedule further includes: when the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user writes the paper The barcode of this number list is placed in the scanning area of a code scanning device of the financial business execution management system. The code scanning device will obtain the corresponding sorting information based on the barcode to generate a third change information to cancel the sorting information. And the financial business execution management system updates the real-time undertaking schedule based on the third transaction information. As for the financial business execution management method described in claim 11, the step of updating the real-time processing schedule further includes: when the business processing requirements provided by the first user include multiple types of business, and the real-time processing information records a first When the teller device is undertaking one of the services of the first user, and at the same time, a second teller device is undertaking one of the other services of the first user, the financial business execution management system will A first notification message will be transmitted to the first teller device and the real-time processing schedule will be updated to allow the second teller to prioritize the business of the first user and the second user, Wherein, the content recorded in the first notification message includes reminding the first teller corresponding to the first teller device to speed up handling the current business.