TWI838810B - Financial services execution management system and method - Google Patents

Abstract

An embodiment of the present disclosure provides a financial services execution management system and method, which are used for managing the sequence of bank employees handling financial services. At the same time, the system and method judged whether customers who handle financial services have given up waiting, so as to avoid bank staff spending time notifying customers who have given up waiting. The above judgment method includes tracking the location of the customer to judge the probability of the customer returning to the bank. Therefore, through the financial services execution management system and method provided by the present invention, the efficiency of financial business execution can be improved.

Description

Financial business execution management system and method

A financial business execution management system and method for a bank to handle financial business for counter users.

Counter users who go to the bank to handle business often need to handle multiple businesses at the same time, but they often cause disputes and customer complaints due to running back and forth between different departments, repeated withdrawals, and long waiting times.

At present, the bank's business management system can only allow users to choose one business to apply for at a time, and provide the corresponding paper number slips. For users, if users need to handle multiple businesses, they must collect many paper number slips. And users can only judge the order of handling business by themselves based on the number of people waiting on the paper number slip or the number of people waiting displayed by the number-taking machine. In this way, users must always pay attention to the progress of each business, and it often happens that when users are handling the previous business, the next business just starts calling the same user, so that the next business counter skips the processing because the number has not been called. Such a process often makes users feel very troubled, and even makes users unwilling to go to this bank again. In addition, for the teller, if the first number is not called, they will usually continue to call numbers until they are sure that the user corresponding to the number is not on site, then they will skip it and handle the business of the next user. The existing process also wastes a lot of time for the teller to call numbers, which invisibly leads to a waste of human resources.

Furthermore, the current performance evaluation of tellers is often based on the number of call numbers, but the time required to handle each business is different, which may cause unfair performance evaluation of tellers. For example, if someone temporarily supports different counters during the process, it is impossible to fairly display the actual amount of business handled by each teller.

In summary, based on the defects of the current bank business management system or call system for counter users, how to solve the above defects has become a problem to be solved in the relevant technical field.

To solve the above problems, according to an embodiment, the present invention provides a financial business execution management system, which is signal-connected to a bank server, and the bank server is signal-connected to a plurality of teller devices, each of which processes a business undertaking requirement proposed by at least one user, and returns an undertaking information of the business undertaking requirement to the bank server. The financial business execution management system includes: a first electronic device and a second electronic device.

As mentioned above, the first electronic device is connected to the bank server by signal, and continuously collects and stores the handling information from the bank server. The first electronic device includes: a business handling information module and a teller handling information module. The business handling information module is connected to the bank server by signal, and is used to calculate a handling time for each type of business according to the handling information, and generate a business handling estimate information. The teller handling information module is connected to the bank server by signal, and is used to calculate a processing time for each handling staff according to the handling information, and generate a teller handling estimate information.

As mentioned above, the second electronic device is signal-connected to the first electronic device, and includes: a sorting management module and a tracking module. The sorting management module is signal-connected to the business undertaking information module and the counter clerk undertaking information module, and is used to generate an immediate undertaking progress table according to the business undertaking estimate information and the counter clerk undertaking estimate information, and the immediate undertaking progress table is continuously updated. When receiving the business undertaking requirement proposed by a first user, a sorting information corresponding to the first user is generated according to the immediate undertaking progress table, and a paper number list is provided to the first user. Among them, the sorting management module will update the immediate undertaking progress table again according to the sorting information. In addition, the paper number list includes a barcode, which allows the first user to scan the barcode signal through a first user device to connect to the second electronic device, so as to view the latest sorting information according to the real-time undertaking progress table. When the sorting management module provides the sorting information to the first user, it will generate a tracking instruction to confirm the location of the first user. The tracking module is connected to the sorting management module by signal to receive the tracking instruction, track the location of the first user, and generate a first change information when the location of the first user meets one of a plurality of user change conditions. The first change information is returned to the sorting management module so that the sorting management module can update the real-time undertaking progress table.

According to another embodiment, the user change conditions include that the first user is more than a preset distance away from the bank and that the first user is located in another branch.

According to one embodiment, the present invention provides a financial business execution management method. When a first user wants to handle at least one business and proposes a business undertaking requirement, the steps are described in detail as follows.

First, the first user obtains a paper number sheet corresponding to the business handling requirement. The first user scans a barcode on the paper number sheet through a first user device and connects to a financial business execution management system by signal, wherein the barcode corresponds to a sorting information belonging to the first user, and the sorting information is calculated based on the current number of people waiting for each business, a business handling estimate information, and a teller handling estimate information. The business handling estimate information includes an average business handling time for each of the multiple business types in history; the teller handling estimate information includes an average teller handling time for each of the multiple tellers in history.

Furthermore, the financial business execution management system continuously updates a real-time undertaking progress table based on the undertaking information returned by each of the plurality of teller devices undertaking the business.

Furthermore, when the real-time undertaking schedule is updated, the sorting information corresponding to the barcode of the paper number list will be updated.

According to another embodiment, the conditions for updating the real-time undertaking progress table may be, for example: (1) when the first user gives up handling at least one business corresponding to the business undertaking demand, the first user scans the barcode through the first user device and sends back a second change information to the financial business execution management system to update the real-time undertaking progress table according to the second change information. (2) When the first user gives up handling at least one business corresponding to the business undertaking demand, the first user places the barcode of the paper number list in the scanning area of a scanning device of the financial business execution management system. The scanning device obtains the corresponding sorting information according to the barcode to generate a third change information to cancel the sorting information, and the financial business execution management system updates the real-time undertaking progress table according to the third change information. (3) When the business handling requirements provided by the first user include multiple businesses, and the real-time handling information records that a first teller device is handling one of the businesses of the first user, and at the same time, the business that a second teller device is handling next is one of the other businesses of the first user, the financial business execution management system will transmit a first notification message to the first teller device and update the real-time handling progress table to allow the second teller to prioritize the business of the first user next to the first user, wherein the first notification message records content including reminding a first teller corresponding to the first teller device to speed up the handling of the current business.

100: Financial business execution management system

120: First electronic device

122: Business handling information module

124: Information module for counter staff

140: Second electronic device

142: Sorting management module

144:Tracking module

160: Scanning device

180: Performance calculation device

200: Bank server

300a: First counter clerk device

300b: Second clerk device

300c: Third clerk device

400: First user device

600-680: Steps

In order to make the above-mentioned technology and other purposes, features, advantages and embodiments of the present invention more clearly understandable, the attached drawings are described as follows: Figure 1 is a schematic diagram of the first structure of a financial business execution management system according to the present invention.

FIG2 is a schematic diagram of a paper number list provided by a financial business execution management system or method of the present invention.

FIG3 is a schematic diagram of a selection window for selecting various businesses to be handled through a financial business execution management system or method of the present invention.

FIG4 is a schematic diagram of the second structure of a financial business execution management system according to the present invention.

FIG5 is a schematic diagram of providing a daily end report through a financial business execution management system of the present invention.

FIG6 is a flowchart of an implementation of a financial business execution management system or method according to the present invention.

This invention achieves three effects, which are described in detail as follows.

(1) Increase the accuracy of the sorting information provided to users, and have both the accuracy of the initial sorting information provided and the accuracy of the continuously updated sorting information. Existing call-queue systems (such as the call-queue systems of financial institutions or restaurants) are often criticized for the insufficient accuracy of the initial sorting information provided. The reason is that the existing call-queue systems cannot know in advance whether all users have left the site or given up the sorting. As a result, they can only calculate the sorting information of the current number-picking user by presetting a fixed handling time or dining time. However, the actual waiting time may be much shorter than the estimated waiting time.

The present invention calculates accurate sorting information based on the average processing time of each business in the past and the average processing time of each counter clerk for each business. Furthermore, when a user needs to handle multiple businesses, the sorting management module will generate sorting information with the order of handling the business based on the estimated information of the business handling and the estimated information of the counter clerk, so as to solve the problem that the user cannot know in advance which counter clerk will call the number first.

Furthermore, the present invention continuously collects the undertaking information sent back by each teller through the teller device to continuously update the business undertaking estimate information and the teller undertaking estimate information to increase the accuracy of the sorting information. According to another embodiment, the above-mentioned business undertaking estimate information and the above-mentioned teller undertaking estimate information can be used as training data for artificial intelligence to generate the above-mentioned estimate information through artificial intelligence (for example, built into the business undertaking information module and the teller undertaking information module). The above-mentioned artificial intelligence can be, for example, an artificial neural network (ANN), a convolutional neural network (CNN), a recurrent neural network (RNN) or a deep neural network (DNN).

(2) Reduce the probability that the teller calls the number but the corresponding user is not present. In order to achieve the effect of (2), the present invention proposes two technical solutions: First, under the premise that the user agrees to obtain location information, the tracking module can locate the portable device carried by the user, and the user who has obtained the above-mentioned ranking information but left the bank can be reminded to return to the bank and the probability of returning to the bank can be evaluated. For example, when the credit counter is about to notify user A to come to handle business within 5 minutes, but the tracking module shows that user A is more than 10 kilometers away from the bank, the probability of returning to the bank within 5 minutes is extremely low, so the system will directly skip user A and directly call the number of the user next to user A. Secondly, before leaving the bank, user B places the paper number slip in the scanning area of the above-mentioned scanning device, and confirms the user B corresponding to the above-mentioned paper number slip by scanning, cancels the sorting information of user B, and updates the above-mentioned real-time undertaking progress table, so that the teller will not notify user B in the pending business sorting.

(3) Increase the fairness of evaluating the performance of tellers. The end-of-day report generated by the present invention can reflect the efficiency and quantity of each teller in handling each business, and can also serve as a basis for adjusting positions or strengthening specific work skills.

In order to more specifically illustrate the various embodiments of the present invention, the following is illustrated with the aid of attached figures.

Please refer to Figure 1, which is a schematic diagram of the first architecture of a financial business execution management system according to the present invention.

According to one embodiment, the present invention provides a financial business execution management system 100, which is signal-connected to a bank server 200, and the bank server 200 is signal-connected to a plurality of teller devices (a first teller device 300a, a second teller device 300b, and a third teller device 300c). Each of the teller devices (the first teller device 300a, the second teller device 300b, and the third teller device 300c) processes a business undertaking requirement proposed by at least one user, and returns undertaking information of processing the business undertaking requirement to the bank server 200. The financial business execution management system 100 includes: a first electronic device 120 and a second electronic device 140. The first electronic device 120 is connected to the bank server 200 by signal, and continuously collects and stores the handling information from the bank server 200. The first electronic device 120 includes: a business handling information module 122 and a teller handling information module 124. The business handling information module 122 is connected to the bank server 200 by signal, and is used to calculate a handling time of each business type according to the handling information, and generate a business handling estimation information. The teller handling information module 124 is connected to the bank server 200 by signal, and is used to calculate a processing time of each handling staff according to the handling information, and generate a teller handling estimation information. The second electronic device 140 is signal-connected to the first electronic device 120. The second electronic device 140 includes a sorting management module 142 and a tracking module 144. The sorting management module 142 is signal-connected to the business undertaking information module 122 and the counter clerk undertaking information module 124, and is used to generate a real-time undertaking progress table according to the business undertaking estimate information and the counter clerk undertaking estimate information, and the real-time undertaking progress table is continuously updated. When receiving the business undertaking requirement proposed by a first user, a sorting information corresponding to the first user is generated according to the real-time undertaking progress table, and a paper number list is provided to the first user. Among them, the sorting management module 142 will update the real-time undertaking progress table again according to the sorting information. Furthermore, when the sorting management module 142 provides the sorting information to the first user, it will generate a tracking instruction to confirm the location of the first user. The tracking module 144 is signal-connected to the sorting management module 142 to receive the tracking instruction, track the location of the first user, and generate a first change information when the location of the first user meets one of a plurality of user change conditions. The first change information is transmitted back to the sorting management module 142 so that the sorting management module 142 can update the real-time undertaking schedule. The financial business execution management system 100 and the bank host 120 can be, for example, a server host, a rented cloud host, or a service device formed by a combination of multiple hosts, and have information processing and network connection capabilities. The above-mentioned multiple teller devices (first teller device 300a, second teller device 300b, third teller device 300c) can be, for example, computer devices with connection capabilities or communication capabilities.

According to another embodiment, the method of tracking the location of the first user is to locate the first user device 400 to which the first user belongs. The first user device 400 may be, for example, a portable device with connection capability, communication capability, and positioning capability.

According to another embodiment, the user change conditions include that the first user is more than a preset distance away from the bank and that the first user is located in another branch.

Please refer to Figures 1-2 at the same time. Figure 2 is a schematic diagram of a paper number list provided by a financial business execution management system or method of the present invention. The paper number list includes a barcode, which allows the first user to scan the barcode signal through a first user device 400 to connect to the second electronic device 140 to view the latest sorting information according to the real-time undertaking progress table.

According to another embodiment, when the first user gives up handling at least one business corresponding to the business undertaking demand, the first user scans the barcode through the first user device 400, and returns a second change information to the second electronic device 140, and the sorting management module 142 will update the real-time undertaking progress table according to the second change information. According to another embodiment, the first user can also transmit the second change information by clicking on the URL in the SMS actively provided by the financial business execution management system 100 through the first user device 400. Among them, the SMS can also include the aforementioned tracking module 144 to determine the distance of the first user from the bank, and notify the first user to return to the bank to handle related business.

According to another embodiment, the financial business execution management system 100 further includes a scanning device 160. When the first user gives up handling at least one business corresponding to the business undertaking requirement, the first user places the barcode of the paper number list in the scanning area of the scanning device 160. The scanning device 160 will obtain the corresponding sorting information according to the barcode, generate and transmit a third change information to the second electronic device 140, and the sorting management module 142 will update the real-time undertaking progress table according to the third change information. The scanning device 160 can be, for example, an image capture or analysis device with connection and communication capabilities.

According to another embodiment, the information recorded in the paper number list further includes a sequence number, a service, a time required for the service, a current number of people waiting, and a current waiting time.

According to another embodiment, the above-mentioned immediate undertaking progress table may be, for example, the following Table 1.

As shown in Table 1, the first electronic device 120 continuously collects historical information on the business to be undertaken, and then provides business undertaking estimate information and teller undertaking estimate information, the complexity of each business, and teller execution speed and other information. Then, the sorting management module 142 of the second electronic device 140 uses the information provided by the first electronic device 120 as the calculation basis, and calculates the average complexity of pending business based on the current number of handling tellers, the accumulated number of pending business, the complexity of pending business, and the teller execution speed. The average complexity of pending business is shown in Table 2 below.

According to another embodiment, as shown in Table 2, the value of each business complexity can also be the average time (minutes) for historical business processing.

According to another embodiment, as shown in Table 1-2, the current estimated handling time of the accumulated pending transactions can be calculated based on the number of tellers, the accumulated pending transactions, the average complexity of pending transactions, and the execution speed of tellers. Taking foreign exchange as an example, {[8(accumulated pending transactions)*12(average complexity of pending transactions)]/2(number of tellers)}/0.875(average execution speed of tellers)=54.9, which means that the accumulated foreign exchange transactions will take 54.9 minutes to complete. If a new user needs to handle foreign exchange transactions, he needs to wait for 54.9 minutes.

Please refer to FIG. 3, which is a schematic diagram of a selection window for selecting and handling various businesses through a financial business execution management system or method of the present invention. The sorting management module 142 provides a plurality of business types to the first user for selection through a touch display screen, and when the first user completes the selection, the business handling demand is generated. The schematic diagram of the selection window of each business in FIG. 3 can be, for example, a touch screen set in a bank lobby.

According to another embodiment, as shown in FIG3 and Table 1, when the first user wants to handle foreign exchange business and deposit and remittance business at the same time, the paper number list provided by the financial business execution management system 100 will simultaneously record relevant information such as the foreign exchange business needs to wait for 54.9 minutes and the deposit and remittance business needs to wait for 85 minutes, and suggest the first user to handle the foreign exchange business first. It should be understood that FIG3 is only a schematic diagram, and each business can be further divided into more sub-businesses to provide the financial business execution management system 100 with a pre-evaluation of the complexity of each business.

Please refer to Fig. 4, which is a second schematic diagram of a financial business execution management system according to the present invention. According to one embodiment, the first electronic device 120 generates and transmits a real-time handling information to the sorting management module 142 according to the undertaking information. When the business handling requirements provided by the first user include multiple businesses, and the real-time handling information records that a first teller device 300a is handling one of the businesses of the first user, and at the same time, a second teller device 300b is handling one of the other businesses of the first user, the sorting management module 142 will transmit a first notification message to the first teller device 300a and update the real-time handling progress table to allow the second teller to prioritize the business of the first user. The first notification message contains content including reminding the first teller corresponding to the first teller device 300a to speed up the handling of the current business.

According to another embodiment, the sorting management module 142 will further transmit a second notification message to the second teller device 300b. The second notification message contains the estimated remaining time required for the first user to be handled by the first teller.

According to another embodiment, the first electronic device 120 will collect the handling information and generate handling statistics after completing the handling business every day. The handling statistics include the number of each business handled, the handling speed of each teller, the total call number, the average waiting time of users, the number of people who have passed the number, the number of cancelled numbers, and the number of users bound to mobile devices.

Please refer to Figure 1 and Figure 5 at the same time. Figure 5 is a schematic diagram of providing a day-end report through a financial business execution management system of the present invention. The above-mentioned financial business execution management system 100 further includes a performance accounting device 180, which is used to evaluate the efficiency of each business and each teller in the business handling statistical information based on a plurality of business handling benchmark times, and generate a day-end report.

Please refer to Figure 1 and Figure 6 at the same time. Figure 6 is a flowchart of the implementation of a financial business execution management system or method according to the present invention.

According to one embodiment, the present invention provides a financial business execution management method. When a first user wants to handle at least one business and proposes a business undertaking requirement, steps 600-680 are described in detail as follows.

In step 600, when a first user wants to handle at least one business and proposes a business handling requirement, the first user obtains a paper number list corresponding to the business handling requirement.

In step 610, the first user scans a barcode on the paper number list through a first user device 400, and connects to a financial business execution management system 100 by signal, wherein the barcode corresponds to a ranking information belonging to the first user, and the ranking information is calculated based on the current number of people waiting for each business, a business handling estimate information, and a teller handling estimate information. The business handling estimate information includes an average business handling time for each of the multiple business types in history; the teller handling estimate information includes an average teller handling time for each of the multiple tellers to handle each business in history.

In step 620, whether the user is far away from the bank. If yes, continue to step 630; if not, jump to step 650. The method of judging whether the user is far away from the bank is: detecting whether the location of the first user device 400 to which the first user belongs meets one of a plurality of user change conditions, and generating a first change information. The first change information is returned to the sorting management module 142 so that the sorting management module 142 updates the real-time undertaking schedule. The user change conditions include that the first user is greater than a preset distance from the bank and that the first user is located in other branches.

According to another embodiment, the user change condition further includes that the financial business execution management system 100 evaluates that the first user's current location is difficult to return to the bank before the call. For example, the first user is 10 kilometers away from the bank, but the first user will be called within 5 minutes, so the financial business execution management system 100 determines that the probability of the first user returning to the bank is extremely small, and the above-mentioned first change information is generated.

In step 630, the user's sorting information is cancelled.

In step 640, the real-time undertaking schedule is updated.

In step 650, whether the user actively gives up waiting. If yes, return to step 630; if no, jump to step 650. The method of judging whether the user actively gives up waiting is: when the first user gives up handling at least one business corresponding to the business undertaking demand, the first user scans the barcode through the first user device 400, and returns a second change information to the financial business execution management system 100, so as to update the real-time undertaking progress table according to the second change information; or when the first user gives up handling at least one business corresponding to the business undertaking demand When the first user places the barcode of the paper number list in the scanning area of a scanning device 160 of the financial business execution management system 100, the scanning device 160 will obtain the corresponding sorting information according to the barcode to generate a third change information to cancel the sorting information, and the financial business execution management system 100 will update the real-time undertaking progress table according to the third change information.

In step 660, it is the user's turn to handle the business. If yes, jump to step 680; if not, continue to step 670.

In step 670, the user continues to wait for the number to be called. And the waiting status of the first user is confirmed in step 620 and step 650.

In step 680, the first user is notified to go to the corresponding counter to handle the business.

The present invention is disclosed in this article only with preferred embodiments, but anyone familiar with the technical field should understand that the above embodiments are only used to describe the present invention and are not used to limit the scope of the patent rights claimed by the present invention. Any changes or substitutions that are equal or equivalent to the above embodiments should be interpreted as being included in the spirit or scope of the present invention. Therefore, the scope of protection of the present invention shall be based on the scope of the patent application below.

100: Financial business execution management system

120: First electronic device

122: Business handling information module

124: Information module for counter staff

140: Second electronic device

142: Sorting management module

144:Tracking module

160: Scanning device

180: Performance calculation device

200: Bank server

300a: First counter clerk device

300b: Second clerk device

300c: Third clerk device

400: First user device

Claims (14)

A financial business execution management system is signal-connected to a bank server, and the bank server is signal-connected to a plurality of teller devices. Each of the teller devices processes a business undertaking requirement proposed by at least one user, and returns undertaking information of the business undertaking requirement to the bank server. The financial business execution management system includes: a first electronic device signal-connected to the bank server, continuously collecting and storing the undertaking information from the bank server, including: a business undertaking information module signal-connected to the bank server, for calculating a undertaking time of each business type according to the undertaking information, and generating a business undertaking estimate; a teller undertaking information module, signal-connected to the bank server, for calculating a processing time of each undertaking personnel according to the undertaking information, and generating a teller undertaking estimated information; a second electronic device, signal-connected to the first electronic device, comprising: a sorting management module, signal-connected to the business undertaking information module and the teller undertaking information module, for generating a real-time undertaking progress table according to the business undertaking estimated information and the teller undertaking estimated information, and the real-time undertaking progress table is continuously updated, wherein, when receiving the business undertaking requirement proposed by a first user, generating a corresponding first user according to the real-time undertaking progress table The first user receives a sorting information and provides a paper number list to the first user, wherein the sorting management module will update the real-time undertaking progress table again according to the sorting information, wherein the paper number list includes a barcode, which allows the first user to scan the barcode signal through the first user device to connect to the second electronic device, so as to view the latest sorting information according to the real-time undertaking progress table, wherein, while providing the sorting information to the first user, a tracking instruction will be generated to confirm the location of the first user; a tracking module, signally connected to the sorting management module, is used to receive the tracking instruction, track the location of the first user, and when the first user When a user's location meets one of a plurality of user change conditions, a first change information is generated, wherein the first change information is sent back to the sorting management module so that the sorting management module updates the real-time undertaking progress table; and a scanning device, when the first user gives up handling at least one business corresponding to the business undertaking demand, the first user places the barcode of the paper number list in the scanning area of the scanning device, the scanning device will obtain the corresponding sorting information according to the barcode, generate and transmit a third change information to the second electronic device, and the sorting management module will update the real-time undertaking progress table according to the third change information. A financial business execution management system as described in claim 1, wherein the user change conditions include the first user being more than a preset distance away from the bank and the first user being located in another branch. The financial business execution management system as described in claim 1, wherein when the first user abandons handling at least one business corresponding to the business undertaking requirement, the first user scans the barcode through the first user device and returns a second change information to the second electronic device, and the sorting management module updates the real-time undertaking progress table according to the second change information. The financial business execution management system as described in claim 1, wherein the first electronic device generates and transmits real-time processing information to the sorting management module based on the undertaking information. As described in claim 4, in the financial business execution management system, when the business handling requirements provided by the first user include multiple businesses, and the real-time handling information records that a first teller device is handling one of the businesses of the first user, and at the same time, the business that a second teller device is handling next is one of the other businesses of the first user, the sorting management module will transmit a first notification message to the first teller device and update the real-time handling progress table to allow the second teller device to prioritize the business of the first user next to the first user, wherein the first notification message records content including reminding a first teller corresponding to the first teller device to speed up the handling of the current business. As described in claim 5, the financial business execution management system, wherein the sorting management module will further transmit a second notification message to the second teller device, wherein the second notification message contains the estimated remaining time required for the first user to be handled by the first teller. The financial business execution management system as described in claim 1, wherein the sorting management module provides a plurality of business types for the first user to choose through a touch display screen, and generates the business undertaking demand when the first user completes the selection. The financial business execution management system as described in claim 1, wherein the first electronic device will aggregate the handling information and generate handling statistics after completing the handling of the business every day, and the handling statistics include the number of each business handled, the handling speed of each teller, the total call number, the average waiting time of users, the number of people who have passed the number, the number of cancelled numbers, and the number of users bound to mobile devices. The financial business execution management system as described in claim 8 further includes a performance evaluation device for evaluating the efficiency of each business and each teller in the business handling statistical information based on a plurality of business handling benchmark times, and generating a day-end report. A financial business execution management method, when a first user wants to handle at least one business and puts forward a business undertaking requirement, includes: the first user obtains a paper number list corresponding to the business undertaking requirement, the first user scans a barcode on the paper number list through a first user device, and connects to a financial business execution management system by signal, wherein the barcode corresponds to a sorting information belonging to the first user; wherein the sorting information is calculated based on a current number of people waiting for each business, a business undertaking estimation information, and a teller undertaking estimation information, wherein the business undertaking estimation information includes an average business undertaking time of the time required for handling each of a plurality of business types in history, wherein the teller undertaking estimation information includes a historical average business undertaking time of ... The time required for the teller to handle each business is an average handling time of the teller; the financial business execution management system continuously updates a real-time handling progress table according to the handling information returned by each of the plurality of teller devices when handling the business; when the real-time handling progress table is updated, the sorting information corresponding to the barcode of the paper number list will be updated; and when the first user gives up the handling of the business, the first user When the first user places the barcode of the paper number list in the scanning area of a scanning device of the financial business execution management system, the scanning device will obtain the corresponding sorting information according to the barcode to generate a third change information to cancel the sorting information, and the financial business execution management system will update the real-time undertaking progress table according to the third change information. The financial business execution management method as described in claim 10, wherein the step of updating the real-time undertaking progress table further includes: when the position of the first user meets one of a plurality of user change conditions, generating a first change information, wherein the first change information is returned to the financial business execution management system to update the real-time undertaking progress table. The financial business execution management method as described in claim 11, wherein the user change conditions include that the first user is more than a preset distance away from the bank and that the first user is located in another branch. The financial business execution management method as described in claim 10, wherein the step of updating the real-time undertaking progress table further includes: when the first user abandons handling at least one business corresponding to the business undertaking demand, the first user scans the barcode through the first user device, and returns a second change information to the financial business execution management system, so as to update the real-time undertaking progress table according to the second change information. The financial business execution management method as described in claim 10, wherein the step of updating the real-time undertaking progress table further includes: when the business undertaking requirement provided by the first user includes multiple businesses, and the real-time handling information records that a first counter clerk device is undertaking one of the businesses of the first user, and at the same time, the business undertaken by a second counter clerk device is one of the other businesses of the first user, the financial business execution management system will transmit a first notification message to the first counter clerk device, and update the real-time undertaking progress table to allow the second counter clerk to prioritize the business of the first user, wherein, the first notification message records content including reminding a first counter clerk corresponding to the first counter clerk device to speed up the undertaking of the current business.