TW201419226A - Automatic network emergency call system - Google Patents

Abstract

An automatic network emergency call system comprises a communication module, a setting module and a processing module. The communication module is in signal communication with an external call device and at least a communicator. The setting module sets an on-duty table and a personnel assignment table for recording the working hours and assigned work of each person. When the communication module receives a call request from the call device, through analysis the processing module obtains a corresponding device data and at the same time compares the above-mentioned two tables so as to know the corresponding person in charge for driving the communication module to output a communication request, such that the call device and the communicator can engage conversation after establishing a peer-to-peer communication. As such, the associated persons in charge can reply in real time and handle it properly, effectively ensuring personal safety and increasing the utility rate of equipments and work-force.

Description

Automated network emergency call system

The invention belongs to the technical field of cloud communication devices, in particular to an automated network emergency call system for integrating a staff duty table and a duty work assignment table, which uses a network switch after receiving and analyzing the source of the emergency call. Automatically transfer calls to the responsible staff to improve the immediacy, effectiveness and accuracy of emergency handling.

In order to prevent unfortunate accidents and ensure personal safety, various industry sites, such as hospital wards, department stores, home care, community preservation, office buildings or schools, are equipped with emergency equipment to improve the quality of medical care or maintenance. . In the case of hospitals, each nurse is responsible for caring for a certain number of patients and has to travel through various floors and sick rooms. Therefore, when a patient is in critical emergency and presses a traditional calling device for help, the nurse in charge of care It may be busy to care for another bed patient and cannot go to the treatment immediately. At this time, other duty personnel at the nursing station will be connected and processed. However, if there is no busy duty or busy telephone line in the nursing station at this time, causing no one to respond to the patient's call, it is easy to cause the patient's condition to deteriorate or lose his life, or even cause medical disputes. In order to solve this problem, Taiwan Patent Nos. M377659, M411631, and M414635 respectively propose a calling device combining at least one of a patient information management module, a biological information sensing module, and a medical staff positioning module, however, even a medical staff member The patient information can be detected at any time and the focus of care needs to be grasped, or the physical data of the patient can be actively monitored to reduce the sudden deterioration of the condition, and the patient can still effectively reduce the waiting time after the patient requests the rescue. between. Moreover, relying on the care station to answer the emergency call and assigning the processing personnel's operation mode will result in insufficient staffing, and the problem of the medical staff having the handover shift makes the processing progress difficult to control and the operation is confusing, resulting in the accuracy and efficiency of the emergency handling. Low, medical quality is worrying.

In view of this, how to integrate the staff's job schedule to improve the accuracy of the emergency call notification, so that the help-seeker can get help and improve the security and quality of the security maintenance, which is what the invention wants to solve. Question.

In view of the problems of the prior art, the object of the present invention is to provide an automatic network emergency call system based on a network switch as a basic structure, so as to improve the immediate handling of the emergency and improve the safety of life, so that it is widely applicable. Medical care or maintenance in a hospital ward, department store, home community, office building, or school.

According to the purpose of the present invention, the automated network emergency call system is a telecom connection external at least one pager for integrating and analyzing a call request transmitted by the pager to notify at least one staff member of an occasion, the staff member is configured to have a The communicator is for improving emergency processing efficiency, and comprises a communication module, a setting module, a processing module and a display module. The communication module is connected to the remote communicator and the pager to receive the call request, and the processing module is connected to the communication module, the setting module and the display module. The setting module is used for editing and setting a duty table and a personnel assignment table to record the working hours and responsible work of each of the staff members. When the communication module receives the call request, the processing module analyzes the call request and calculates a device data corresponding to one of the callers, and the processing module compares the duty table with the personnel Assigning a table to learn the corresponding staff member, driving the communication module to output a communication request to the corresponding communicator, causing the pager to establish a point-to-point communication with the communicator to directly make a call, and the display module receives And display the device data. In this way, the helper can press the One Touch button to talk to the dedicated caregiver to improve the quality of care.

The pager is a wired or wireless emergency ring, landline, mobile phone or softphone, and the device data is at least one of a location of the pager, a type of call event, and a call time. The communicator is a wired or wireless landline, a mobile phone or a softphone, and the communicator and the display module are disposed at one of the management locations of the occasion. The communication module is a network (IP) switch and has a mobile extension function, and the communicator is a network mobile phone to allow the worker to immediately talk to the pager or other communicator through the network.

The setting module is provided with a duty status table and an agent table to record the current status of the staff member and at least one agent of the staff member during vacation or busy recording. And when the processing module analyzes and knows the staff member responsible for the pager, comparing the duty status table and the agent table, so that the communication request is transmitted to at least one of the staff member and the agent in the duty machine. The communicator, or even the communication device of the management office and each of the staff members respectively receive the communication request. In this way, considering the current duty status of the actual shift personnel can shorten the waiting time for the emergency call, and improve the effectiveness of the rescue. Moreover, it is possible to accurately grasp the off-duty time of the staff member as the basis for the sign-off and the basis of work, to facilitate personnel control overtime work, calculate overtime pay or arrange for vacation.

Furthermore, when the same caller is responsible for the same When the call request is transmitted at the same time, the processing module sequentially drives the communication module to sequentially wait for the staff to answer, and the processing module uses the display module to display the call requests for the management office. Connect or transfer. When the communicator receives the communication request and establishes a call, the communicator feeds back a confirmation signal to the processing module, so that the processing module drives the communication module to cancel the communication request transmitted to the other communicator, and the communication request The processing module causes the display module to display the confirmation signal, so that the management office and the staff member can instantly view and process the urgent request for waiting for the call, and reduce the situation in which the rescuer is killed in the call waiting time.

In order to avoid disputes caused by rescue events, the communication module is provided with a recording function to automatically record the conversation content when the communicator makes a call with the pager, which is beneficial to restore the event processing status.

In summary, the present invention integrates the duty shift table and the duty work assignment table of the staff member to automatically receive the communication module directly through the network switch after receiving the call request and analyzing and knowing the corresponding responsible staff member. The communicator is transferred to the staff member to avoid the accidental occurrence of the call request being ignored or delayed, and the speed of the emergency rescue is accelerated to effectively protect the personal safety and enhance the security maintenance of the occasion.

In order for your review board to have a clear understanding of the contents of the present invention, please refer to the following description for matching drawings.

Please refer to FIG. 1 to FIG. 4 , which are respectively a block diagram of the system, a flow chart of the operation, a schematic diagram of the use, and a schematic diagram of the duty table and the personnel assignment table. As shown in the figure, the automated network emergency call system 1 includes a communication module 10, a setting module 11, and a processing module. 12 and a display module 13 are widely applicable to occasions such as hospital wards, department stores, home communities, office buildings or schools. For medical care or maintenance, the rescuer is allowed to immediately contact the hospital nurse, home care or preservation. The two-way conversation of the personnel ensures personal safety by improving the immediacy and accuracy of emergency handling. The communication module 10 is an IP switch conforming to the TCP/IP architecture and has at least one pager 21 and at least one communicator 200 external to the telecommunication connection to receive an emergency ringing, seat from the pager 21, such as wired or wireless. One of the machine, the mobile phone or the soft phone calls the request 210, and the processing module 12 is telecommunicationally connected to the communication module 10, the setting module 11 and the display module 13.

Taking the hospital as an example, the occasion 2 is equipped with at least one staff member 20 such as a supervisor, a doctor and a nurse, and is equipped with the pager 21 in a ward or a hall, etc., the staff member 20, the work vehicle and a management office 22 The display unit 13 is provided with the communication device 200, such as a wired or wireless landline, a mobile phone or a softphone, and the display module 13 is a liquid crystal display panel or LED. Marquee. When the pager 21 disposed in a certain ward is triggered by the rescuer to transmit the call request 210, the operation process of the automated network emergency call system 1 is as follows: in step S1, the setting module 11 is utilized. The editor forms a duty table 110 and a personnel assignment table 111 to record the working hours of each of the staff members 20 and to be responsible for the work.

Step S2, when the communication module 10 receives the call request 210, the processing module 12 analyzes the call request 210 to calculate a device information corresponding to one of the pagers 21, such as the location of the pager 21, and the call. At least one of the type of event and the time of the call, and the steps S20: transmitting the device data and displaying it on the display module 13, for the management office 22 to clearly control the location of the rescuer, such as a bathroom, a toilet, a saloon, a lounge or a 2602 ward bed No. 2, and asking for help. Conducive to tracking the processing status or dispatching personnel.

At the same time, in step S3, the processing module 12 knows that the staff member 20 responsible for a certain ward is driven by the duty table 110 and the person assignment table 111, for example, the comparison watch nurse table and the bed watch nurse check list. The communication module 10 outputs a communication request to the corresponding communicator 200.

Step S4, when the communicator 200 receives the communication request, start the sending interface, and automatically dial the corresponding pager 21 according to the communication request to establish a peer-to-peer communication to allow the rescuer to directly talk with the staff member 20, Step S40: After the connection is established, the communicator 200 feeds back a confirmation signal to the processing module 12, and step S41: the processing module 12 interprets the confirmation signal, and knows that the communication module 10 is cancelled when the call is successfully established. The communication request is transmitted to the other communicator 200 to stop the vibration ringing of the other communicator 200. At the same time, in step S42, the processing module 12 displays the confirmation signal on the display module 13 to facilitate the management. At the office of 22 personnel management.

In step S5, since the communication module 10 is provided with a recording function, when the communication device 200 feeds back the confirmation signal, the communication module 10 will be driven by the processing module 12 to automatically start recording the conversation content.

In this embodiment, the setting module 11 is provided with a duty status table and an agent table to record the current status of the staff member 20 and at least one agent of the staff member 20 during vacation or busy recording, for example, The personnel assignment table 111 combines the punching mechanism to form the duty status table, so that When the staff member 20 calls to work and is effectively on duty, the corresponding staff member 20 in the checklist of the hospital duty indicator is illuminated 1110. In this manner, when the processing module 12 analyzes and knows the staff member 20 responsible for the pager 21, the communication request is transmitted to the staff member 20 and the agent in the duty machine, compared to the duty status table and the agent table. The communicator 20 of at least one of the personnel, or the hypervisor 22 and the communicators 21 of the staff member 20 respectively receive the communication request and resonate to ring to provide a three-party calling function.

Moreover, when the callers 21 responsible for the same staff member 20 are simultaneously transmitting the call request 210, the processing module 12 sequentially drives the communication module 10 to sequentially wait for the staff member 10 to answer, and simultaneously The processing module 12 uses the display module 13 to display the call requests 210 for the management office 22 or the work vehicle to pick up or transfer, as shown in FIG. 5, when the work vehicle personnel see the call request 210, Transferred to Dr. Li's mobile phone to improve the answering speed of emergency calls, to avoid unfortunate accidents caused by the help-seekers waiting too long for help. Incidentally, the communication module 10 can be an IP switch that integrates the existing telephone switch in the occasion 2 and can have a mobile extension function, and the communicator 21 can be a network mobile phone, for example, installing a network telephone software. A tablet or mobile phone connects the computer via USB or Bluetooth to allow the worker 20 to immediately talk to the pager 21 or other communicator 200 via the network. Moreover, the communication module 10 is a software telephone, which allows the management office 22 to edit the set call group or the quick broadcast key by itself, so that the work vehicle or the management office 22 can simultaneously broadcast and contact the service through a single button. Many people in different places effectively broadcast emergency events and accelerate the relevant personnel to support.

The above description is only illustrative of preferred embodiments and not limiting. Any equivalent modifications or alterations to the spirit and scope of the invention are intended to be included in the scope of the appended claims.

1‧‧‧Automatic network emergency call system

10‧‧‧Communication module

11‧‧‧Setting module

110‧‧‧watch table

111‧‧‧Personnel Assignment Form

1110‧‧‧Lighting

12‧‧‧Processing module

13‧‧‧Display module

2‧‧‧ occasion

20‧‧‧ staff

200‧‧‧ Communicator

21‧‧‧Pager

210‧‧‧Call request

22‧‧‧Administration

S1~S5‧‧‧Steps

BRIEF DESCRIPTION OF THE DRAWINGS Figure 1 is a block diagram of a system in accordance with a preferred embodiment of the present invention.

Figure 2 is a flow chart of the operation of the preferred embodiment of the present invention.

Figure 3 is a schematic view showing the use of one of the preferred embodiments of the present invention.

Figure 4 is a schematic diagram of a watch list and a staff assignment table in accordance with a preferred embodiment of the present invention.

Figure 5 is a schematic view of the next use of the preferred embodiment of the present invention.

1‧‧‧Automatic network emergency call system

10‧‧‧Communication module

11‧‧‧Setting module

110‧‧‧watch table

111‧‧‧Personnel Assignment Form

12‧‧‧Processing module

13‧‧‧Display module

2‧‧‧ occasion

20‧‧‧ staff

200‧‧‧ Communicator

21‧‧‧Pager

210‧‧‧Call request

Claims (10)

An automated network emergency call system is a telecom connection external at least one pager for integrating and analyzing a call request transmitted by the pager to notify at least one staff member of an occasion, the staff member is configured with a communicator to improve Emergency processing efficiency, comprising: a communication module, the telecommunications connection remote communicator and the pager to receive the call request; a setting module for editing and setting a duty table and a personnel assignment table To record the working hours of the staff and to be responsible for the work; a processing module is to connect the communication module to the communication module and the setting module, and when the communication module receives the call request, the processing module analyzes the call And requesting to obtain a device data corresponding to the pager, and the processing module compares the duty table and the personnel assignment table to learn the corresponding staff member, and drives the communication module to output a communication request to the corresponding The communicator enables the pager to establish a point-to-point communication with the communicator to directly talk; and a display module is a telecommunications connection Module, the device receiving and displaying data. The automatic network emergency call system according to claim 1, wherein the pager is a wired or wireless emergency ring, landline, mobile phone or softphone, and the communicator is a wired or wireless landline, The mobile phone or the soft phone, and the communicator and the display module are disposed at one of the management places of the occasion. The automatic network emergency call system of claim 2, wherein the setting module is provided with an attendance status table and an agent table to record the current status of the staff member, and the staff member is on vacation or At least one agent at the time of busy recording. The automatic network emergency call system of claim 3, wherein when the processing module analyzes and knows the staff member responsible for the pager, comparing the duty status table and the agent table to enable the The communication request is transmitted to the communicator of at least one of the worker and the agent in the duty. The automated network emergency call system of claim 4, wherein the management office and the communicators of the respective workers respectively receive the communication request. For example, in the automatic network emergency call system described in claim 5, wherein the same caller is responsible for transmitting the call request, the processing module sequentially drives the communication module. The processing module waits for the staff to answer, and the processing module uses the display module to display the call requests for the management office to pick up or transfer. The automatic network emergency call system of claim 6, wherein when the communicator receives the communication request and establishes a call, the communicator feeds back a confirmation signal to the processing module to drive the processing module. The communication module cancels the communication request transmitted to the other communicator, and the processing module causes the display module to display the confirmation signal. The automatic network emergency call system according to claim 1, wherein the communication module is provided with a recording function for The communicator automatically records the conversation when it makes a call with the pager. The automatic network emergency call system according to claim 1, wherein the communication module is a network switch and has a mobile extension function, and the communicator is a network mobile phone to allow the worker to pass through the network. The road immediately talks to the pager or other communicator. The automated network emergency call system of claim 1, wherein the device data is at least one of a location of the pager, a type of call event, and a call time.