TW200839659A - Automatic teller machine - Google Patents

Automatic teller machine Download PDF

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Publication number
TW200839659A
TW200839659A TW096143863A TW96143863A TW200839659A TW 200839659 A TW200839659 A TW 200839659A TW 096143863 A TW096143863 A TW 096143863A TW 96143863 A TW96143863 A TW 96143863A TW 200839659 A TW200839659 A TW 200839659A
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TW
Taiwan
Prior art keywords
customer
card
passbook
stylus
cash
Prior art date
Application number
TW096143863A
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Chinese (zh)
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TWI354951B (en
Inventor
Shinya Yamamoto
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Oki Electric Ind Co Ltd
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Publication of TW200839659A publication Critical patent/TW200839659A/en
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Publication of TWI354951B publication Critical patent/TWI354951B/en

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    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/206Software aspects at ATMs
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20Controlling or monitoring the operation of devices; Data handling
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20Controlling or monitoring the operation of devices; Data handling
    • G07D11/22Means for sensing or detection
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07DHANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D2211/00Paper-money handling devices

Abstract

The present invention provides an automatic teller machine which can be understood easily and can guide the customer to perform operations accurately. A customer operating display 11 of the automatic teller machine shows the animation. The animation is used for indicating the positions of cash deposit and withdraw terminals 141 and 142, and a card insert/eject terminal 131. The animation is also used for guiding the customer to operate according to the customer's operating status detected by a deposite/withdraw part 14 and a card reader part 13.

Description

200839659 九、發明說明: 【發明所屬之技術領域】 / 本發明是關於一種可接受顧客的操作,並進行現金的 ,取或存入等交易的自動櫃員裝置,特別是關於一種可顯 * 不對顧客的操作進行引導之引導畫面的自動櫃員裝置。 音 【先前技術】 €知的自動櫃員裝置是在前面所設置的顧客操作顧 • 示4上顯示動晝或靜止畫面,對為了進行交易所必需的顧 客的操作進行引導,使得不熟悉操作的顧客也可進行交易。 而且,在產生故障的情況下,是在前門或後門上所設 置的工作人員操作用的顯示部上顯示動晝或靜止晝面,對 為了修復該故障的工作人員的操作進行引導,使得不熟悉 細作的工作人員也可順利地清除故障(例如,參照專利文 獻1 )。 另外,還有一種這樣的技術,是使對内容伺服器進行 訪問之用戶的電腦終端的流覽器上,顯示擬人化的代理商 Λ 的卡片通人物,可使其就像真實社.會的派遣職員那樣進行 . 1動’提供服務或支援,其中,該内容伺服器提供以虛擬 %物陶域為代表的各種内容(例如,參照專利文獻2)。 σ 〔專利文獻1〕曰本專利早期公開之特開11一203539 就公報(段落0022〜0030、圖6) 〔專利文獻.2〕日本專利早期公開之特開2003 — 162589號公報(段落0026〜0027、圖5) 但是,在上述習知的技術中,雖然是顯示卡片通人 200839659 i dy.pif 物,就像真實社會的派潼 =並不能確實地引》 f田2) s’而且,即使在前門或後Η上所設置的以 作用的顯示部上,顯干认… 、作人員操 靜H ^ _私作人貢的操作的動〜 靜止重面,但在使該動晝 μ]勒罝或 澴是皆要工社λ 〇〜—兄蛘止旦面進入到下一步驟時, :的:ί二乂 :寺按下操作按鈕,操作煩雜,且進行引 、的勃重或靜止畫面鱼接荃座 仃引 上的❹m在=者應進仃的操作之間會產生時間 所^存在知作理解困難(專利文獻〗)的問題。 4’祕顯㈣觀的操倾柯導的動晝或靜止 =ΐ操作顯示部,是與進行卡片的插入或接收以 插=返和或進行現麵絲的現金出人口分離,所 =以知道進行卡片的插人或返還、現金的存取的位置之 ,=二改隹周於引導工作人員等的操作的動晝或靜止晝 =、=員:部’也因為該顯示部是設置在前門或後門上,而 ^該顯示部·脸的動畫或靜止晝面與工作人員等進行操 的邛位为離,所以存在工作人員等難以知道該如何進行 —作的問題。 【發明内容】 本發明的課題就是解決這些問題。 因此,本發明提供一種接受卡片的插入及返還或現金 =取等顧客的操作,並進行交易的自動櫃員裝置,其特 私牡於,設置有:顧客操作顯示部,用於顯示對顧客的操 作,行引導的動晝;現金出入口及卡片插入返還口,配置 在鈾现顧各細作顯示部的附近,現金出入口用於進行現金 )if 2UU839659>i 現金,且檢測所支 =顧客的操作而投入的 況;讀卡部,於、目I*、孟赭由顧客的操作而被收取的情 而插入的:片述卡片插入返還口藉由顧客的操作 收取的情、r A 辑返還的料藉_客_作而被 指示前述現金出:w述顧客操作顯示部顯示動畫’用於 客的操作,且按日二t片插入返還口的位置’並引導顧 操作進行H 人金部及讀卡部所檢測的顧客的 4装月凡而對顧客的操作進行引導。 口或本發明可使顧客確實地知道卡片插入返還 著庫t-ΐ的位置,而且,可得到使顧客容易理解接 者應進仃的操作之效果。 【實施方式】 進行翏照圖示,對本發明的自動櫃員裝置的實施例 〔實施例〕 圖1所不為實施例的自動櫃員裝置之構成的方塊圖。 4在圖1中’1為自動櫃員裝置,被設置在銀行等金融 機構的店舖或便利店等店鋪等中。該自動櫃員裝置1可藉 由顧客的操作,而進行現金的取出或現金入金(現金存入) 及匯款等交易。 一 π為顧客操作顯示部,是由操作部及液晶顯示器等顯 不部構成,其中,操作部包括用於接受觸控筆的輸入之觸 控面板。該顧客操作顯示部11是在CRT顯示器或液晶顯 200839659 mb'y.pif 不器等的顯示部上配置感壓式、光學式等的觸控面板,並 檢測顧客利用觸控筆所進行的手寫文字等的輪入操作,而 且二顯示交易選擇晝面,和針對顧客選擇的交易而對顧客 的輸入操作等進行引導的動晝或靜止晝面所構成的晝面, 以及所輪入的資訊等。 由顧客操作顯示部11所檢測的輸入操作等,向後诚的 控市i部輪出信號而進行通知。 、 、12為觸控筆部,是由觸控筆丨21及觸控筆支架122構 ^二其中,觸控筆121用於在顧客操作顯示部11上進行文 卞令的輪入操作,觸控筆支架122用於支撐該觸控筆。 八,客在進行交易所必需的資訊例如現金的取出或現金 1二、,易的選擇,輸入該次交易所處理的金額及本人確 叩的:媽等情況下5是利用觸控筆121而在顧定强 作顯:㈣上輪入手寫文字。 一 121 控筆支架122上設置有感測器,用於檢測觸控筆 及觸卸,可檢測觸控筆121從觸控筆支架122的取出二 可將ΐίS3控筆支架122上的安裝,而觸控筆部12 Ϊ的控制部進行輸出。 等。該讀'卡部Η Β —卡片σ貝取舄入機構及卡片傳送機構 卡片的物IC:片二二:片插入返還口 131内的 取了帳戶號碼等帳戶次今靖取帳戶號碼等帳戶資訊。讀 出’返還給顧客。在兮卡$广片,從卡片播入返還口退 於檢剛卡片的插人的入返還口⑶,,設置有用 .‘用於檢測卡片的接收的機構。 200839659 14為出入金部,是由紙幣入出金機及硬幣入出金機構 成。該出入金部I4伴隨現金取出矣易f現金入金交易,而 進行紙幣或硬幣的入出金處理。展迫晨’所說的入金處理 是指刺用舐幣入出金機而將顧客襄入到紙幣入出金D 141 中的紙幣進行計數 ,並收納在金庫中,利用硬幣入出金機 將置入到硬幣入出金口 142中的滅务進行计數’並收納在 金庫中。而且,所說的出金處理是指將與顧客的操作所指 定的金額相當的紙幣及硬幣,分别從紙繁入出金機及硬幣 入出金機的金庫中送出並計數,真傳送到紙瞥入出金口及 硬幣入出金口’支付給顧客。 在該紙幣入出金口 及硬幣入出金口 142中,設置 有用於檢測所插入的紙幣及硬幣的機構,以及檢測所傳送 的紙幣及硬幣的收取之機構。 另外,出入金部I4並不限定於由紙幣入出金機及硬幣 入出金機構成,也可只由紙幣入出金機構成,另外,也町 不具有該出入金部14。 而且,將上述的紙幣及硬幣統稱為〔現金〕,並將多丨 幣入出金口 141及硬幣入出金口 142稱作〔現金出入口〕 I5為存卿,具有存騎表機構及磁 入 構。該存摺部15是㈣戶從存摺插人返還;入白 存摺磁條中,讀取帳戶號碼等用戶資訊,而且,在存摺J 3 容等。然後,讀取帳戶號碼 將 存指從存擅插入返還口退 人返還ϋ 151中,設置有用於檢測^摺白 200839659 z^i^y.pif 插入的機構,及用於檢測存摺的收取的機構。 16為兄憶部,是由半導體記憶體或磁條等構成,可 存貧訊亚讀取儲存的資訊。在該記憶部16中,存儲用於= 制自動櫃員裝置1全體的動作的控制程式(軟體),二 客操作顯示部上所顯示的晝面資料,以及顧客進 j 易所必需的資訊等。 、父 、—17 為控制部,是由 CPU (Central Processing Unit)处 =异:ΐί置等構成。該控制部17包括顧客操作顯禾i “與t千部12、讀卡部13、出入金部14、存摺部 通,逋信線路2進行通信控制的未圖示的通作 制自動櫃員裝置、全體的動作。.,而控 =’控制部17包括觸控筆檢測裝置、文字辨卿耍 1 能等其中,觸控筆檢 二:1 12所輪入的枚啤 f、 旦蘇攸购控筆部 上的壯4 h ’測觸控筆i21在觸控筆支持哭122 部的衣卸情況,文字辨識裝置是用於 ^ 122 口 11及觸㈣121所輸入的手文字^ ^作獅 測時間。 冲守為迠是用於計 圖2所示為實施例的自 面說明圖。 7目祕貝衣|之W面操作部的平 舒而,圖2中,20為前面操作部’是在自胁。壯 則面所形成的大致水平面上,配自a動报貝襄置1的 11、觸控筆121、觸抟筆支加:::顧客操作顯示部 叹介摺插入返還口 10 200839659 zjioy.pif 151等,其中,卡月插入返還口 131是用於接收藉由顧客 的操作而被插入的卡片,且將插入的卡片返還給顧客,纽 幣入出金口 141是用於接收顧客所投入的紙幣且交付要支 付給顧客的紙幣,硬幣入出金口 142是用於接收顧客所投 入的硬幣且交付要支付給顧客的硬幣,存摺插入返澴二 i51是用於接收藉由顧客的操作而被插入的存摺,且將所 插入的存摺返還給顧客。 觸控筆121及觸控筆支架122被配置在顧客操作領示 部η旁邊的前面操作部20上,而且,卡片插入返還: 1 一31、紙幣入出金口 141、硬幣入出金口 142及存摺插入、反 還口 151 ’是以與顧客操作顯示部η时邊相接“ 被配置在前面操作部20上。 心阳 將該卡片插人返還π 131、紙幣^金口⑷、 山金口 142及存摺插入返還口 i51,盥 人中入 的a料配直,是為了可顧客操作示 广 不的畫面,而確實地引導I 、邛11上所顯 破从以… ¥顧各的刼作。另外,Ath 士 ,、=導顧客的操作,最好將卡片插入1 了更加確 % 3負部U的面前-侧的附近。、口 ^ 圖所不為在貫施例的顧客拉柞θ 面的構成的說明圖。 、/’、"、示部上所顯示之晝 顯示部Γι上作為動晝或靜^^丁貝人是為了在顧客操作 操作而擬人化的銀行行員。丨導顧客的 J仃貝111為例如槿 200839659 . 丄 07.pif 擬=、料通人物等,是按照顧客操作的進況 續。另外,模擬銀行行員⑴也可是拍攝的實 月文卞以氧麵衣不。另外,該操作說 … 圖示的聲音輸出部,而作為聲音輸出。-也可利用未 對上述構成的作用進行說明。 面進==圖1崎示的顧客操作顯示部中所顯示的晝 另外,以下所說明的各部的動作,且β 憶=磁片等記憶裝置中所存儲的程式圖^記 木圖不的中央處理裝置等控制裝置進行主版),而4用 Τ先,對現金提取交易進行說明。。 步驟1 :當藉由未圖示的自動揠 器檢測到顧客的接近時杷壯1的鄭近感測 控制部π的指示 顧客接待畫面用於接受根據顧客的操才旦面,其中, 顧客接待畫面如圖4所示,是由模形成的交易。該 迎光臨〕等文字__112==行員⑴及〔歡 步驟2:在齡接_ 根據控制部17的指示,顧客操作顯干'^^的時間後, 哥用紙提示4面,該晝面用於料在申顧各頌不申 的内容之操作。該申請干=申,用紙上記入交易 行將申請用…付給二㈣^ 200839659. zji dy.pif 成,其中,該申請用紙3用於記入交易的内容、處理的金 額及密碼。 而且,申請用紙提示畫面為模擬銀行行員111進行向 顧客交付申請用紙3之動作的動晝,就像銀行行員進行向 • 顧客交付申請用紙3的動作一樣。 步驟3 :在顯示申請用紙提示晝面並經過規定的時間 後,根據控制部17的指示,顧客操作顯示部11顯示交易 内容記入晝面,用於在申請用紙3上記入交易的内容。 ⑩ 該交易内容記入晝面如圖6所示,是由擴大表示的申 請用紙3,及〔請在用紙上記入應辦的事情〕等文字的操 作說明112而構成。 該申請用紙3是由交易選擇區域31、處理金額區域32 及密碼區域33等構成,其中,交易選擇區域31用於選擇 顧客所希望的交易,處理金額區域32是用於輸入處理的金 額,密碼區域33用於輸入顧客的本人確認所使用的密碼。 顧客從觸控筆支架122上取下觸控筆121,並利用該 _ 觸控筆121而在交易選擇區域31中輸入交易内容,在處理 , 金額區域32中輸入金額,且在密碼區域33中輸入密碼。 在本實施例中,交易選擇區域31中所顯示的〔提款〕是晝 上〇,並在處理金額區域32中以手寫文字輸入〔1萬9千 〕,在密碼區域33中以手寫文字輸入預先登錄了的顧客密 碼。 當輸入完成,並由顧客的操作而將觸控筆121放回到 觸控筆支架122上時,觸控筆部12將檢測到的觸控筆121 13 200839659 厶」上t>7*pif 被安裝在觸控筆支架122上之情況的信號,向控制部17 進行輸出。 根據控制部17的指示,顧客操作顯示部11顯示申請 用紙回收畫面(動晝),該畫面是由模擬銀行行員111進 ,行回收已記入了的申請用紙3的動作。 在顯示申請用紙回收晝面(動晝)時,利用控制部17 的文字辨識裝置,辨識在交易選擇區域31、處理金額區域 32及密碼區域33所輸入的文字等,以得知顧客所希望的 _ 交易、處理金額及顧客的密碼。 步驟4 :在辨識所輸入的文字等時,根據控制部17的 指示,顧客操作顯示部11顧示用於提醒顧客插入卡片或存 摺的卡片·存摺插入引導晝面(動晝),其中,該卡片·存 摺插入引導晝面是由〔請插入卡片或存摺〕等的文字的操 作說明112,及模擬銀行行員m為了接收卡片,而將手 伸到卡片插入返還口 131附近以指示插入卡片的位置之動 畫,或模擬銀行行員111為了接收存摺,而將手伸到存摺 • 插入返還口 151附近以指示插入存摺的位置之動晝而構 ^ 成。 • 當藉由顧客的操作而將卡片插入到卡片插入返還口 131中時,讀卡部13^^測到該插入動作,並將所檢測的信 號向控制部17輸出。 當輸入檢測到卡片的插入之信號後,根據控制部17 的指示,讀卡部13吸入所插入的卡片,而且,顧客操作顯 示部11顯示卡片插入晝面。 14 200839659. 1 〇y.pif 該卡片插入晝面如圖7所示,是由〔收到您的卡片〕 等文字的操作說明112,及與讀卡部13吸入被插入到卡片 插入返還口 131中的卡片的動作連動(同步),模擬銀行 行員111利用伸到卡片插入返還口 131附近的手而接收卡 片之動晝構成。 這樣,從卡片插入返還口 131所插入的卡片看上去就 像是被銀行行員接收了一樣。 另一方面,當藉由顧客的操作而使存摺被插入到存摺 插入返還口 151中時,存摺部15檢測到該插入動作,並向 控制部17輸出檢知信號。 當輸入檢测到存摺的插入之信號後,根據控制部17 的指示,存摺部15吸入所插入的存摺,而且,顧客操作顯 示部11顯示存摺插入畫面。 該存摺插入晝面如圖8所示,是由〔收到您的存摺〕 等文字的操作說明112,及與存摺部15吸入被插入到存摺 插入返還口 151中的存摺的動作連動(同步),模擬銀行 行員111利用伸到存摺插入返還口 151附近的手而接收存 摺之動晝構成。 這樣,從存摺插入返還口 151所插入的存摺看上去就 像是被銀行行員接收了一樣。 而且,當藉由顧客的操作,而使卡片被插入到卡片插 入返還口 131中,存摺被插入到存摺插入返還口 151中時, 亦即,當卡片、存摺這兩者都被插入時,讀卡部13及存摺 部15檢測到該插入動作,並向控制部17輸出檢知信號。 15 -pif 200839659 部1'7^八檢^到卡片及存摺的插入之信號後,根據控制 存摺,而部13及拥部15吸人所獻的卡片及 該卡顧各操作顯示部n顯示卡片.存摺插入晝面。 片.存摺〕插入晝面如圖9所示,是由〔收到您的卡 插入到存^文字的f作說明112,及與存摺部15吸入被 模擬銀行入返运口 151中的存摺的動作連動(同步), 入返還口心U,伸到卡片插入返還口 131及存摺插 構成。 Ρ付近的手而接收卡片113及存摺114之動晝 插入返還D 入返;:131所插入的卡片及從存摺 接收了-樣。""人的子摺’看上去就像是被銀行行員 制部^的^•^受卡片或(及)存摺的插人時,梠^ 今顧客操作顯示部η每干r— 據控 片或存摺向晝面外離去之處理者, 蜂以:15從所插入的存摺的4巧號碼等帳 χ 、口 A。而且,控制部η 寺中喟取帳戶號 能夠確認進行操作的顧客以的密碼進行本 二仃問言旬,得到現金 ^^,則向未圖示 ”的,現金支出的許可時,出2:。, 、曰下而進行出款處理。 14根據控制部 〜pif 200839659 步驟6 :當進行出从 控制部Π的指示二免理時,顧客操作顧示部11根擄 行員⑴從畫面外二Γ著卡片或(及)存摺的模擬銀行 存摺從卡片插入返澴D、,動重’然後’顯不將該卡片或(及) 進行返還的動書。 或(及)存搢插入返還口】51 控巾i|部;[7按眧+ 、 ⑶或(及)存摺插入或⑷存摺從卡片插入返還口 輸出將卡片或( hi進行返還之動畫的動作, 15之指示,而^^广還給讀卡部13或(及)存摺部 或(及)存摺插入谒澴口 仔摺從卡片插入返還口 131 另外,將卡“;J進行返還。 (及)存摺插 入返還口 151Ϊ擅從卡片插入返還口⑶或 下部13或(及)存摺部μ 返還之動晝的時間,及讀 所需的時間,是預先被存還卡片或(及)存摺之動作 按照該時間,而使動晝的=心隐部16中,控制部17是 返還的動作取得同步。 和將卡片或(及)存摺進行 當顧客接收到卡片或、 部15檢測到該接收,並向控摺時,讀卡部13及存摺 當檢測到接收動作時,二刮部17輪出檢知信號。 作顯示部11顯示模擬銀行控制部17的指示,顧客操 現金接收晝面。 订貝Ul收回空手,並接著顧示 δ亥現金接收晝面如圖1〇戶 文字的操作說明Π2,以及鱼么示’是由〔請收取現金〕等 石更幣入出金口 I42的閘門〆y、、、氏皆入出金口 Ml及(或) 丁碣動作連動(同步) 17 200839659^ u 1 ϋ入pli 行行員111利用伸到紙幣入出金口 141及(或)硬幣入出 金口 142附近的手,交付紙幣及(或)硬幣之動晝而構成。 亦即,是利用伸到紙幣入出金口 141及(或)硬幣入.出金 口 142附近的手,而指示紙幣入出金口 141及(或)硬幣 入出金口 142的位置,對顧客的操作進行引導。 另外,從紙幣入出金口 141或(及)硬幣入出金口 142 交付紙幣或(及)硬幣之動晝的的時間,及出入金部14 打開紙幣入出金口 141及(或)硬幣入出金口 142的閘門 之動作所必需的時間,是預先被存儲在記憶部16中,控制 部17是按照該時間,而使動晝的動作和紙幣入出金口 141 及(或)硬幣入出金口 142的閘門打開之動作取得同步。 步驟7 :當顧客收取現金時,根據控制部17的指示, 顧客操作顯示部Π顯示〔感謝使用〕等文字的操作說明 112,及由進行鞠躬的模擬銀行行員111所構成的動晝,而 結束現金支出交易。 ' 接著,對現金入金交易進行說明。 從步驟1至步驟4 :與上述的現金支出交易的步驟1 至步驟4相同,所以省略其說明。 另外,在步驟3中,是在申請用紙3的交易選擇區域 31中所表示的〔存款〕上晝〇。 步驟5 :當接受卡片或(及)存摺的插入時,根據控 制部17的指示,顧客操作顯示部11顧示〔請放入現金〕 等文字的操作說明Π2 ,及模擬銀行行員111在紙幣入出 金口 141及硬幣入出金口 142旁邊放置接盤(carton)之 18 200839659. 動晝。亦即,錯由在紙幣入出金口 141及(或)硬幣入出 金口 142的旁邊放置接盤,而指示紙幣入出金口 141及(或) 硬幣入出金π M2的位置,引導顧客的操作。 、控制部17是在紙幣入出金口 141及硬幣入出金口 142 =近放置接盤之動畫的動作時,對出人金部14輸出打開紙 =,口]似硬幣入出金D 142麵之指示,且接 部14打開紙幣入出金™幣入 當在紙幣入出金口 141乃丫丄、\ 一 μ ,現金的投入時,根據控制部=的:二==4= m㈣所接㈣現金向晝科離開之處理中晝面 向且,社顯不處理中書面Γ备4、 從所插入的卡片_條或—ic :口)的同時,讀卡部13 戶資訊,存摺部15作 曰曰片兮中讀取帳戶號碼等帳 石馬等帳戶資& 入的存摺的磁條等中讀取掁戶號 裡。而金部U對所以的現金進行入金處 可確認進^行本人確認,如 _,得到現金的=人,則_ 指示金的人金許,,㈣㈣部Π的 插入返還口 i3 =卜Γ見之動晝,然後 次(及)存摺插入返還口⑸返還該卡片 200839659 25189.pif 或(及)存摺之動晝。 ^制部17是在從卡片插入返還口 131或(及)存摺插 入返运口 151返還卡片或(及)存摺之動晝的動作時,對 讀卡部13或(及)存摺部15輸出返還卡片或(及)存摺 的指示,使卡片或(及)存摺從卡片插入返還口 131或(及) 存摺插入返還口 151被返還。200839659 IX. Description of the invention: [Technical field to which the invention pertains] / The present invention relates to an automatic teller device that accepts the operation of a customer and performs transactions such as cash, take or deposit, etc., particularly regarding a customer who can display The automatic teller device that guides the boot screen. [Previous Technology] The automatic teller device of the prior art displays a moving or still picture on the customer operation display 4 provided above, and guides the operation of the customer necessary for the transaction, so that the unfamiliar customer is operated. Trading is also possible. Moreover, in the case of a failure, a display or a stationary surface is displayed on the display portion for the staff operation provided on the front door or the rear door, and the operation of the worker for repairing the failure is guided, making the unfamiliar The well-worked staff can also smoothly clear the trouble (for example, refer to Patent Document 1). In addition, there is another technique for displaying a card-passing person of an anthropomorphic agent 流 on a browser of a user's computer terminal that accesses the content server, so that it is like a real society. In the case of a staff member, the content server provides various contents represented by a virtual% domain (for example, refer to Patent Document 2). σ [Patent Document 1] Japanese Laid-Open Patent Publication No. 11-203539 (Patent No. 0222 to 0030, Fig. 6) [Patent Document No. 2] Japanese Patent Laid-Open Publication No. 2003-162589 (paragraph 0026 0027, Fig. 5) However, in the above-mentioned conventional technique, although the card is shown to be a person, 200839659 i dy.pif, just like the faction of the real society = can not be surely cited "f Tian 2) s' and even On the front door or the rear sill, on the display part of the function, it is clearly recognized... The person who operates the H ^ _ private person tribute to the action ~ Static heavy surface, but in the making of the moving ] μ]罝 or 澴 皆 工 工 工 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 寺 寺 寺 寺 寺 寺 寺 寺The problem that the ❹m on the fish joint 仃 在 产生 产生 = = = = = = = 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 4' secret display (four) view of the movement of the swaying or static = ΐ operation display part, is to insert or receive the card to insert the card and the cash out For the insertion or return of the card, the location of the cash access, = the second change to the week, the operation of the staff, etc., or the static 昼 =, = member: part ' also because the display is set at the front door On the back door, the animation of the display part/face or the face of the face is separated from the position of the staff, so there is a problem that it is difficult for the worker or the like to know how to perform it. SUMMARY OF THE INVENTION An object of the present invention is to solve these problems. Accordingly, the present invention provides an automatic teller device that accepts insertion and return of a card, or cash/receives a customer's operation, and conducts a transaction, and is provided with a customer operation display unit for displaying an operation on the customer. Cash guidance, card insertion and return port, in the vicinity of the uranium display, cash in and out for cash) if 2UU839659>i cash, and the inspection of the customer = the operation of the customer In the case of the card reading department, Yu, I*, and Meng Yu are inserted by the customer's operation: the card is inserted into the return port and received by the customer's operation, and the r A is returned. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The 4th month of the customer detected by the department guides the operation of the customer. The mouth or the present invention allows the customer to surely know the position at which the card is inserted back to the library t-ΐ, and the effect of making the user understand the operation that the receiver should enter can be obtained. [Embodiment] An embodiment of an automatic teller device according to the present invention will be described with reference to the drawings. [Embodiment] FIG. 1 is a block diagram showing the configuration of an automatic teller device of an embodiment. In Fig. 1, '1 is an automatic teller device, and is installed in a store such as a bank or a store such as a convenience store. The automatic teller device 1 can perform cash withdrawal or cash deposit (cash deposit) and remittance transactions by the operation of the customer. The π is a customer operation display unit, and is constituted by an operation unit and a display unit such as a liquid crystal display. The operation unit includes a touch panel for receiving an input from the stylus pen. The customer operation display unit 11 is provided with a touch panel such as a pressure sensitive type or an optical type on a display unit such as a CRT display or a liquid crystal display, and detects a handwriting performed by a customer using a stylus pen. The rounding operation of characters and the like, and the second is to display the face of the transaction, the face of the moving or stationary face that guides the input operation of the customer for the transaction selected by the customer, and the information to be entered, etc. . The input operation or the like detected by the customer operation display unit 11 is notified to the post-market control unit i. The stylus pen 21 is configured by the stylus pen 21 and the stylus holder 122. The stylus pen 121 is used for the wheel-in operation of the chandelier on the customer operation display unit 11. The pen holder 122 is used to support the stylus. 8. The information necessary for the customer to conduct the transaction, such as the withdrawal of cash or the cash, the selection of the easy entry, the amount of money processed by the exchange and the confirmation of the person: in the case of the mother, etc. 5 is the use of the stylus 121 In Gu Dingqiang's work: (4) On the round handwritten text. A 121 pen holder 122 is provided with a sensor for detecting the stylus and the touch, and the stylus 121 can be detected from the stylus holder 122 to be mounted on the stylus holder 122. The control unit of the stylus unit 12 is output. Wait. The reading 'card department Β Β — card σ 舄 舄 机构 及 及 及 及 及 及 及 : : : : : : : : 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 131 Read out 'returned to the customer. In the Leica $ wide film, the card is returned from the card to the return port (3) of the inserted card of the check card, and the setting is useful. 'The mechanism for detecting the receipt of the card. 200839659 14 is the Ministry of Import and Export, which is made up of banknotes into and out of the gold machine and coins into the deposit mechanism. The deposit and withdrawal department I4 is accompanied by a cash withdrawal and a cash deposit transaction, and the banknotes or coins are processed for deposit and withdrawal. The exhibition of deposits referred to in the exhibition is the counting of the banknotes that are used to pour the coins into the cash machine and the customers into the banknotes and into the gold D 141, and they are stored in the vault, and the coins are used to enter and exit the gold machine. The annihilation of coins into and out of the gold port 142 is counted and stored in the vault. In addition, the withdrawal processing means that the banknotes and coins corresponding to the amount specified by the customer's operation are sent out from the vending machine of the paper and into the vending machine of the coin depositing and dispensing machine, and are actually sent to the paper. Jinkou and coins are sent out to the mouth of the deposit to pay customers. A mechanism for detecting the inserted banknotes and coins, and a mechanism for detecting the receipt of the transferred banknotes and coins are provided in the banknote entry/exit port and the coin deposit/withdrawal port 142. In addition, the deposit/withdrawal unit I4 is not limited to the banknote deposit/withdrawal machine and the coin deposit/withdrawal machine, and may be constituted only by the banknote entry/exit machine, and the entry/exit gold unit 14 is not provided. Further, the above-mentioned banknotes and coins are collectively referred to as "cash", and the plurality of coins are introduced into the gold outlet 141 and the coin entry and exit port 142 are referred to as "cash entrances and exits". I5 is a deposit, and has a storage mechanism and a magnetic structure. The passbook portion 15 is (4) the household is returned from the passbook insert; in the white passbook magnetic strip, the user information such as the account number is read, and the passbook J 3 is allowed. Then, the reading account number is stored in the returning deposit returning port 151, and the mechanism for detecting the insertion of the 200839659 z^i^y.pif and the mechanism for detecting the receipt of the passbook are provided. . 16 is the brother's memory department, which is composed of semiconductor memory or magnetic strips, and can store information stored in the poor news. In the storage unit 16, a control program (software) for controlling the operation of the entire automatic teller device 1 is stored, and the kneading data displayed on the display unit and the information necessary for the customer to enter the j-command are stored. , parent, -17 is the control unit, which is composed of CPU (Central Processing Unit) = different: ΐ 置. The control unit 17 includes a general-purpose automatic teller device (not shown) that communicates with the t-segment 12, the card reading unit 13, the deposit and withdrawal unit 14, and the passbook unit, and the communication line 2 performs communication control. The whole action.., and the control = 'control unit 17 includes a stylus detection device, text recognition, and can play, etc., stylus detection 2: 1 12 rounds of beer, Dan Sushun purchase control The strong 4 h 'measurement stylus i21 on the pen part supports the cloak support for the 122 parts of the stylus. The text recognition device is used for ^ 122 port 11 and touch (four) 121 input handwriting ^ ^ for the lion test time The rushing 迠 is used for the self-illustration diagram of the embodiment shown in Fig. 2. The visor of the W-face operation part of the 7-mesh vestibule|, in Fig. 2, 20 is the front operation part' Self-threat. The general horizontal surface formed by the strong face is matched with a sneaker pen, a stylus pen 121, and a touch pen pen plus::: customer operation display part sighs and folds into the return port 10 200839659 Zjioy.pif 151, etc., wherein the card insertion insertion return port 131 is for receiving a card inserted by a customer's operation, and the inserted card Further, to the customer, the NZD 141 is for receiving the banknotes input by the customer and delivering the banknotes to be paid to the customer, and the coin depositing and dispensing port 142 is for receiving the coins invested by the customer and delivering the coins to be paid to the customer. The passbook insertion return i i51 is for receiving a passbook inserted by the operation of the customer, and returns the inserted passbook to the customer. The stylus pen 121 and the stylus holder 122 are disposed in the customer operation guide portion. On the front operation unit 20 next to η, and the card insertion return: 1 to 31, the banknote entry/exit port 141, the coin entry and exit port 142, and the passbook insertion and counter-return port 151' are opposite to the customer operating the display portion η "It is placed on the front operation unit 20. Xinyang inserts the card back into π 131, banknotes ^ Jinkou (4), Shanjinkou 142 and passbooks into the return port i51. The a material that is included in the squat is straight, in order to allow the customer to operate the display. It is sure to guide the smashing of I and 邛11 from ... In addition, Ath, , = = customer's operation, it is best to insert the card into the vicinity of the front side of the % 3 negative U. The figure is not an explanatory diagram of the configuration of the customer's 柞θ surface in the example. , /', ", displayed on the display section 昼 The display section is used as a mobile phone or static ^^ Dingbei people are bank personnel who are intended to be anthropomorphized in the operation of the customer. J仃贝111, which guides customers, is for example, 39200839659. 丄 07.pif 拟=, material pass characters, etc., is in accordance with the customer's operation. In addition, the analog banker (1) can also be photographed in the real moon with an oxygen mask. In addition, this operation speaks the sound output unit shown in the figure, and outputs it as a sound. - The effect of the above configuration may also be described. Face-in == 显示 displayed in the customer operation display unit shown in Fig. 1 and the operation of each unit described below, and the program stored in the memory device such as β memory = disk is not the center of the map The control device such as the processing device performs the main version), and 4 uses the first to describe the cash withdrawal transaction. . Step 1: When the proximity of the customer is detected by an automatic buffer (not shown), the indication of the control unit π of the Zheng Jin sensing control unit π is used to accept the operation according to the customer, wherein the customer reception The screen is shown in Figure 4. It is a transaction formed by a mold. The greetings and other words __112==sportsman (1) and [Happy Step 2: Ageing _ According to the instruction of the control unit 17, after the customer has operated the time of '^^, the brother paper presents 4 faces, and the face is used for the face It is expected that the operation of the content that is not applied for. The application is stipulated, and the application is written on the paper to pay the application to the second (four) ^ 200839659. zji dy.pif, wherein the application paper 3 is used to record the contents of the transaction, the amount of the transaction and the password. Further, the application paper prompt screen is used to simulate the movement of the banknotes 111 to the customer to apply for the application paper 3, just as the banker performs the operation of delivering the application paper 3 to the customer. Step 3: After the application paper prompt is displayed and a predetermined period of time has elapsed, the customer operation display unit 11 displays the transaction content entry face, based on the instruction of the control unit 17, for recording the contents of the transaction on the application paper 3. 10 The contents of this transaction are recorded as shown in Fig. 6. They are composed of an operation instruction sheet 112 such as an application paper 3 which is enlarged and a case where [Please write a note on the paper]. The application paper 3 is composed of a transaction selection area 31, a processing amount area 32, a password area 33, and the like, wherein the transaction selection area 31 is for selecting a transaction desired by the customer, and the processing amount area 32 is an amount for inputting processing, and the password. The area 33 is used to input the password used by the customer for personal confirmation. The customer removes the stylus 121 from the stylus holder 122, and uses the stylus 121 to input the transaction content in the transaction selection area 31, and enters the amount in the processing, amount area 32, and in the password area 33. enter password. In the present embodiment, the [withdrawals] displayed in the transaction selection area 31 is 昼上〇, and is input in the processing amount area 32 by handwritten characters [19000], and is entered in the password area 33 by handwritten characters. Customer password that has been registered in advance. When the input is completed and the stylus 121 is returned to the stylus holder 122 by the operation of the customer, the stylus portion 12 detects the stylus 121 13 200839659 厶"t>7*pif The signal of the case where it is attached to the stylus holder 122 is output to the control unit 17. In response to an instruction from the control unit 17, the customer operation display unit 11 displays an application paper collection screen (moving) which is an operation of the application bank 3 that has been entered by the banker 111. When the application paper is collected, the character recognition device of the control unit 17 recognizes the characters input in the transaction selection area 31, the processing amount area 32, and the password area 33 to know what the customer desires. _ Transaction, processing amount and customer's password. Step 4: When the input character or the like is recognized, the customer operation display unit 11 refers to a card/passbook insertion guide surface (moving) for reminding the customer to insert a card or a passbook, according to an instruction from the control unit 17, wherein The card/passbook insertion guide is an operation instruction 112 for a character such as [Please insert a card or a passbook], and the analog bank member m extends the hand to the card insertion return port 131 to indicate the position of the inserted card in order to receive the card. The animation, or the simulated bank clerk 111, extends the hand to the passbook in order to receive the passbook. • Inserts the return port 151 to indicate the position at which the passbook is inserted. • When the card is inserted into the card insertion return port 131 by the operation of the customer, the card reading unit 13 detects the insertion operation and outputs the detected signal to the control unit 17. When the signal indicating the insertion of the card is input, the card reading unit 13 sucks in the inserted card according to the instruction of the control unit 17, and the customer operation display unit 11 displays the card insertion face. 14 200839659. 1 〇y.pif The card is inserted into the face as shown in Fig. 7. It is an operation instruction 112 of the text such as [received your card], and is inserted into the card insertion return port 131 with the card reader 13 suction. The action of the card in the game is interlocked (synchronous), and the analog banker 111 constructs the card by using the hand that extends to the vicinity of the card insertion return port 131. Thus, the card inserted from the card insertion return port 131 appears to be received by the banker. On the other hand, when the passbook is inserted into the passbook insertion return port 151 by the operation of the customer, the passbook 15 detects the insertion operation and outputs a detection signal to the control unit 17. When the signal of the insertion of the passbook is detected, the passbook 15 sucks the inserted passbook according to the instruction of the control unit 17, and the customer operation display unit 11 displays the passbook insertion screen. As shown in FIG. 8, the passbook insertion face is an operation description 112 of a character such as [received your passbook], and interlocks with the movement of the passbook portion 15 into the passbook inserted into the passbook insertion return port 151 (synchronization). The simulated bank clerk 111 is configured to receive the passbook by using a hand that is extended to the passbook and inserted near the return port 151. Thus, the passbook inserted from the passbook insertion return port 151 appears to be received by the banker. Further, when the card is inserted into the card insertion return port 131 by the operation of the customer, the passbook is inserted into the passbook insertion return port 151, that is, when both the card and the passbook are inserted, the read is read. The card portion 13 and the passbook portion 15 detect the insertion operation, and output a detection signal to the control unit 17. 15 -pif 200839659 Department 1'7^8 Checks the card and the passbook insertion signal, according to the control passbook, the part 13 and the party 15 attracts the card and the card display operation display unit n displays the card The passbook is inserted into the face. The sheet. The passbook is inserted into the back surface as shown in Fig. 9. It is indicated by the receipt of your card inserted into the stored text, and the passbook portion 15 is sucked into the passbook of the simulated bank into the returning port 151. The action is interlocked (synchronous), and the entrance and exit of the mouth U is extended to the card insertion return port 131 and the passbook insertion. Ρ Ρ 的 113 接收 接收 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 113 ""Personal Folding' looks like it is being inserted by the bank's staff member ^^^ by card or (and) passbook, 梠^ Today customer operation display part η per dry r - control The processor or the passbook is removed from the outside of the face, and the bee is: 15 from the inserted 4% of the passbook, etc., port A. In addition, the control unit η 喟 帐户 帐户 帐户 帐户 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 寺 。 。 。 。 According to the control unit~pif 200839659 Step 6: When the instruction from the control unit 二 is performed, the customer operation indicator unit 11 (1) squats from the outside of the screen. The card or (and) the passbook's simulated bank passbook is inserted from the card back to D, and the moving weight 'and then' does not show the card or (and) the returned note. Or (and) the deposit is inserted into the return port] 51 control Towel i|part; [7 press 眧+, (3) or (and) passbook insertion or (4) passbook from the card insertion return port to output the card or (hi the action of returning the animation, 15 instructions, and ^^guang return to read The card portion 13 or (and) the passbook portion or (and) the passbook insertion slot is folded from the card insertion return port 131, and the card "; J is returned. (And) the passbook is inserted into the return port 151, and the card is inserted into the return port. (3) or lower part 13 or (and) passbook part μ returned The time of the squatting and the time required for reading are synchronized with the operation of the card or (and) the passbook in advance, and the control unit 17 returns the operation in the ambiguous portion 16 in accordance with the time. And when the card or the (and) passbook is received by the customer or the part 15 detects the reception, and the control is performed, the card reader 13 and the passbook detect the receiving action, and the second scraping unit 17 detects the receipt. The display unit 11 displays the instruction of the simulated bank control unit 17, and the customer performs the cash reception. The booking U is retracted from the empty hand, and then the operation instruction Π2 of the household text of Fig. 1 is recorded. The fish shows that it is made by [please collect cash] and other stone coins into and out of the gate of the gold mouth I42, y, , and all of them are exported to the gold mouth Ml and (or) Ding 碣 action linkage (synchronous) 17 200839659^ u 1 The pli line member 111 is configured by using a hand that extends into the vicinity of the banknote entry and exit port 141 and/or the coin in and out of the gold port 142, and delivers the movement of the banknote and/or the coin. That is, the use of the banknote into and out of the gold port 141 is utilized. And/or coin in. The hand indicates the position of the banknote into and out of the gold port 141 and/or the coin into and out of the gold port 142, and guides the operation of the customer. In addition, the banknote is inserted into the gold port 141 or (and) the coin is taken out of the gold port 142 to deliver the banknote or ( And the time required for the movement of the coin and the time required for the deposit/withdrawal unit 14 to open the gate of the banknote entry/exit port 141 and/or the coin entry/exit port 142 is stored in the memory unit 16 in advance, and is controlled. In accordance with the time, the portion 17 synchronizes the operation of the movable jaw with the operation of opening the gate of the banknote into and out of the gold port 141 and/or the coin in and out of the gold port 142. Step 7: When the customer collects cash, according to the control unit 17 Instructed, the customer operation display unit Π displays the operation instruction 112 of the character such as [thank you for use], and the action of the simulated bank clerk 111 who has performed the 昼, and ends the cash payment transaction. ' Next, explain the cash deposit transaction. From step 1 to step 4: the same as step 1 to step 4 of the above-described cash payment transaction, the description thereof will be omitted. Further, in the step 3, the [deposit] is indicated in the transaction selection area 31 of the application paper 3. Step 5: When accepting the insertion of the card or (and) the passbook, the customer operation display unit 11 instructs the operation instruction of the text such as [please put cash] Π2 according to the instruction of the control unit 17, and the simulated bank clerk 111 enters and exits the banknote The gold mouth 141 and the coin are placed next to the gold port 142 to place the carton 18 200839659. That is, the error is placed by placing the tray next to the banknote entry and exit port 141 and/or the coin entry and exit port 142, and instructing the customer to instruct the banknotes to enter and exit the gold port 141 and/or the coin into and out of the gold π M2. The control unit 17 is an operation for outputting the open paper to the exiting gold portion 14 and the opening of the coin to the gold D 142 when the banknote is inserted into the gold port 141 and the coin is inserted into the gold port 142. And the joint portion 14 opens the banknotes into and out of the gold TM coins. When the cash in and out of the banknotes 141 is 丫丄, \一μ, and the cash is input, according to the control unit =: two == 4 = m (four) is connected (four) cash to the 昼In the process of leaving the department, the company is not in the process of processing, and the card is not processed. 4. From the inserted card _ strip or —ic: port, the card reader 13 information, the passbook 15 as a 兮 兮The account number is read in the account number such as the account number and the account number of the account book, etc., and the account number is read in the account number. The Ministry of Finance of the Ministry of Finance can confirm the cash deposit, such as _, get the cash = person, then _ the person who instructs the gold, Xu, (4) (four) the insertion of the Ministry of the return i3 = see you After the move, then the (and) passbook is inserted into the return port (5) to return the card 200839659 25189.pif or (and) passbook. The manufacturing unit 17 outputs the return to the card reading unit 13 or (and) the passbook unit 15 when the card is inserted into the return port 131 or (and) the passbook insertion return port 151 returns the card or (and) the passbook. The card or (and) passbook indication is such that the card or (and) passbook is returned from the card insertion return port 131 or (and) the passbook insertion return port 151.

另外,將卡片或(友)存摺從卡片插入返還口 131或 γ及)存摺插入返還口 151進行返還之動晝的時間,以及 讀卡部13或(及)存摺部15返還卡片或(及)存摺之動 作所必需的時間,是預先被存儲在記憶部16中,且控制部 17按照該時間,而使動晝的動作和返還卡片或(及 的動作取得同步。 …當顧客收取卡片或(及)_時,讀卡部13及存摺部 b檢測到該接收動作,並向控制部17輸出檢知信號。 沾步驟7:當收取卡片或(及)存摺時,根據控制部口 ,,顧客操作顯示部n顯示〔感謝使用〕等” 作說明112,及由進行鞠莱的模擬銀行行:加木 動畫,而結束現金入金交易。 ’、1所構成的 這樣一來,可利用模擬銀行行·員m盥因鉬^ 而被插入及收取的卡片、存摺及覌 二u顧各的操作 步之動畫,對顧客的操作進行引導。,、肢的動作取得同 另外 隹不貫施例中,是對應用於金融 中所設置之自動櫃員裝置的例子進行說明,^構的店舖: 醫院等中所設置的自動接待機、交通機構中ΙΐΓ應用; 丫所叹置的自, 20 200839659 ZDi6y.pif 售票機或自動機票發售機等。 讀卡ζM=,明的,在本實施例中,藉由在觸控筆支加 根據該操金:::::客所進行的操作^ 從而:得到使顧客容易理解接著應導’ t,豬由將形成顧客的 掩。 口、㈣入出金口、硬繁入出金口、二:片插,返還 位,設置在用於顯示對顧客的操作進U入f遇口等部 操作顯示部的旁邊,並在 4 y導之動晝的顧客 到卡片播入返還口、崎入出金口、入丁伸 ^還口等部位的旁邊,對顧客 二冗、f摺 可付容易理解應進行的操作之效果¥攸而 何々丨i疋可達到使老年人箄 α __ 易理解操作之效果。 、…蛾诛熟悉的顧客容 垂-二H因為利用動晝對顧客的操作進行引導,所 :夠勾起顧客的興趣而提高自動摄員裝二 可提高自動以眾人物作為模擬銀行行員, 收入之效果。 、了使孟融機構得到能狗獲取廣告 金融機構增加手以,1客的操作進行引導: 200839659 【圖式簡單說明】 Ξ;:示ί實施例的自動櫃員裝置之構成的方塊圖 面說=所4實施觸自動櫃胃裝置之前面操作部_In addition, the time when the card or (friend) passbook is inserted from the card into the return port 131 or γ and the passbook is inserted into the return port 151 for returning, and the card reading unit 13 or (and) the passbook 15 returns the card or (and) The time necessary for the passbook operation is stored in advance in the storage unit 16, and the control unit 17 synchronizes the action of the move with the return card or (and the action is synchronized according to the time. ... when the customer collects the card or ( And _, the card reading unit 13 and the passbook unit b detect the receiving operation, and output a detection signal to the control unit 17. Dip step 7: When the card or (and) passbook is received, according to the control unit port, the customer The operation display unit n displays [Thank you for use], etc. for explanation 112, and the simulation bank line that performs the 鞠: 加木动画, and ends the cash deposit transaction. The structure of the '1' can be used to simulate the bank. ·The member m盥 is inserted and received by the molybdenum ^, and the animation of the operation steps of the card, the passbook and the 顾 顾 , 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 、 Is corresponding for The example of the automatic teller device set up in Rongzhong is explained. The shop of the structure: the automatic reception machine and the transportation agency set in the hospital, etc.; 丫 置 自, 20 200839659 ZDi6y.pif ticket vending machine or automatic The ticket issuing machine, etc. The card reading M=, obviously, in the present embodiment, by the operation of the stylus according to the operation of the gold::::: customer: thus obtaining the customer's easy understanding It should be said that the pig will form a customer's cover. The mouth, (four) into the gold mouth, hard into the gold mouth, two: the chip inserted, return to the position, set to display the operation of the customer into the U into the f encounter, etc. By the side of the operation display section, it is easy to pay for the customers, and it is easy to pay for the customers. Understand the effect of the operation that should be performed. 攸 々丨 々丨 疋 疋 疋 疋 疋 疋 箄 箄 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛 诛, the office: enough to evoke the interest of customers and improve the automatic camera installation Improve the effect of automatically using the public figures as a simulated banker, and make the Mengrong organization get the ability to get the advertising financial institutions to increase the number of hands, and the operation of one guest: 200839659 [Simple diagram] Ξ;: ί The block diagram of the configuration of the automatic teller device of the embodiment is as follows:

的構:rl日::為貧施例的顧客操作顯示部上所顯示之畫S =為實施例的顧客接待畫面的說明圖。 二6所==_申請用紙提示晝面的說明圖。 圖7所:ίΐ=:易内容記入晝面的說明圖。 圖8所示為告:1 :卡片插入畫面的說明》。 圖9所示】例的存摺插入晝面的說明圖。 圖10所示、、、/= 例的卡片·存摺插入晝面的說明圖。 【主要元件符現錄取晝面的說明圖。 動櫃員袈置 通信線路 申請用紙 顧客操作顯示部 觸控筆部 讀卡部 出入金部 2 3 11 12 13 14 15 16 存摺部 記憶部 17 :控制部 22 200839659 ZDidy.pif 20 :前面操作部 31 :交易選擇區域 3 2 ·處理金額區域 33 :密碼區域 111 :模擬銀行行員 112 :操作說明 121 :觸控筆 122 :觸控筆支架 131 :卡片插入返還口 141 :紙幣入出金口 142 :硬幣入出金口 151 :存摺插入返還口The structure: rl day:: The picture displayed on the display unit of the customer operation display of the poor example S = is an explanatory diagram of the customer reception screen of the embodiment. Two of the six ==_ application paper tips. Figure 7: ΐ ΐ =: Description of the easy content recorded in the picture. Figure 8 shows the description of 1: Card Insertion Screen. Fig. 9 is an explanatory view showing the insertion of the passbook into the face. Fig. 10 is an explanatory view showing the insertion of the card and passbook into the back of the example. [The main components are now recorded in the description of the picture.动 袈 通信 通信 通信 通信 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 顾客 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Transaction Selection Area 3 2 · Processing Amount Area 33: Password Area 111: Simulated Bank Clerk 112: Operation Description 121: Stylus 122: Stylus Holder 131: Card Insert Return Port 141: Banknote Entry and Exit Port 142: Coin Entry and Exit Gold Port 151: Passbook insertion back to the mouth

Claims (1)

200839659 十、申請專利範圍: 抑1 .一種自動櫃員裝置,為一種接受卡片栝 通或現金存取的顧客的操作,並進行交動把。, 置,其特徵在於包括: 目劫櫃貝裝 顧客操作顯示部,用於顯示引導顧客的操作 . 一現金出人Π及卡片插人返還口,配置在前二 顯示部_近,現金“口驗進行現金的存ί,、=乍 入返還口用於進行卡片的插入及返還; 卡片插 出入金部,檢測在前述現金出入口藉 取的情況;以及 J冰作而被收 5貝卡部,檢測在前述卡片插入返還口藉 而=入的卡片,且檢測所返還的卡片藉由顧客的作澡^ 收取的情況; 令〜I作购破 =顧客操作顯示部有顯示動畫,指示前述現 乂及卡片插入返還口的位置,並引導顧客的摔作,日,入 =出入金部及讀卡部所檢測的顧 進 /照 對顧客的操作進行引導。 卞卜、仃丨月况,而 丄2·如申請專利範圍第」項所述的自動植壯杜 特徵在於,對前述顧客的操作 導㈣*“ 步,並進行動作之動晝。 片及現至物作取得同 3如申請專利範圍第1項或第 A 裝置,其特徵在於,前述現金出 24 200839659 25189.pif 配置在前述顧客操作顯示部的面前侧。 4 ·如申請專利範圍第1項或第2項所述的自動櫃員 裝置,其特徵在於包括: 觸控筆部,具有觸控筆及觸控筆支架,該觸控筆用於 在前述顧客操作顯示部上以手寫文字輸入交易所必需的資 訊,該觸控筆支架用於檢測該觸控筆的裝卸; 文字辨識裝置,用於辨識在前述顧客操作顯示部上所 輸入的手寫文字; 而且,當前述觸控筆部檢測到在觸控筆支架上安裝有 觸控筆時,根據前述文字辨識裝置所辨識的資訊而進行交 易0 25200839659 X. Patent application scope: 1. An automatic teller device for the operation of a customer who accepts card access or cash access, and performs the transfer. The utility model is characterized in that: the object is: a customer operation display unit for displaying the operation of guiding the customer. A cash outlet and a card are inserted into the return port, and are arranged in the first two display parts _ near, cash "mouth" Checking the cash deposit, = entering the return port for card insertion and return; inserting the card into the gold department to detect the borrowing at the cash entrance; and receiving the 5 Beka, J ice Detecting the card inserted in the card insertion and returning port, and detecting that the returned card is collected by the customer's bathing ^; making the ~I purchase break = the customer operation display portion has an animation, indicating the current status And the position where the card is inserted into the return port, and guides the customer's fall, the day, the entrance/exit of the gold department and the card reading department detect the Gu Jin/photo to guide the customer's operation. 卞卜,仃丨月况,丄2. The characteristics of the automatic planting of the above-mentioned customer in the scope of the patent application are: (4) * "steps, and the movement of the action. The film and the current work are the same as 3, as claimed. 1st Or the A-th device, wherein the cash outlet 24 200839659 25189.pif is disposed on the front side of the customer operation display unit. 4. The automatic teller device according to claim 1 or 2, characterized in that The stylus pen includes a stylus pen and a stylus holder for inputting information necessary for transaction on the customer operation display portion by handwritten characters, and the stylus holder is configured to detect the stylus pen a stylus loading and unloading; a character recognition device for recognizing handwritten characters input on the customer operation display portion; and, when the stylus portion detects that a stylus is mounted on the stylus holder, Transaction of the information recognized by the aforementioned character recognition device. 0 25
TW096143863A 2007-02-09 2007-11-20 Automatic teller machine TWI354951B (en)

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