SG177204A1 - System and method for theme park line queue management - Google Patents

System and method for theme park line queue management Download PDF

Info

Publication number
SG177204A1
SG177204A1 SG2011091899A SG2011091899A SG177204A1 SG 177204 A1 SG177204 A1 SG 177204A1 SG 2011091899 A SG2011091899 A SG 2011091899A SG 2011091899 A SG2011091899 A SG 2011091899A SG 177204 A1 SG177204 A1 SG 177204A1
Authority
SG
Singapore
Prior art keywords
guest
accrual
time
amount
location
Prior art date
Application number
SG2011091899A
Other languages
English (en)
Inventor
Keizo Natsuyama
Steven C Blum
Justin Micheal Schwartz
Original Assignee
Universal City Studios Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Universal City Studios Llc filed Critical Universal City Studios Llc
Publication of SG177204A1 publication Critical patent/SG177204A1/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/02Reservations, e.g. for tickets, services or events
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/02Reservations, e.g. for tickets, services or events
    • G06Q10/025Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207Discounts or incentives, e.g. coupons or rebates

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Train Traffic Observation, Control, And Security (AREA)
  • Mobile Radio Communication Systems (AREA)
SG2011091899A 2008-06-16 2009-06-16 System and method for theme park line queue management SG177204A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US12/139,724 US8082165B2 (en) 2008-06-16 2008-06-16 System and method for theme park line queue management

Publications (1)

Publication Number Publication Date
SG177204A1 true SG177204A1 (en) 2012-01-30

Family

ID=41415591

Family Applications (1)

Application Number Title Priority Date Filing Date
SG2011091899A SG177204A1 (en) 2008-06-16 2009-06-16 System and method for theme park line queue management

Country Status (6)

Country Link
US (2) US8082165B2 (enExample)
JP (1) JP5651587B2 (enExample)
KR (1) KR101564797B1 (enExample)
CN (1) CN102007507A (enExample)
SG (1) SG177204A1 (enExample)
WO (1) WO2010005730A2 (enExample)

Families Citing this family (66)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8606605B2 (en) 2006-09-28 2013-12-10 Lo-Q, Plc Reservation management system and method
US8082165B2 (en) 2008-06-16 2011-12-20 Universal City Studios Llc System and method for theme park line queue management
US8779889B2 (en) * 2008-11-12 2014-07-15 Lo-Q Plc. System for regulating access to a resource
US10062234B2 (en) * 2008-11-12 2018-08-28 Lo-Q, Plc System for regulating access to a resource
KR101105484B1 (ko) * 2009-10-26 2012-01-13 안경모 다기능 캐릭터 기념품을 이용한 행사운영시스템 및 그 시스템을 활용한 행사운영방법
WO2011107933A1 (en) 2010-03-02 2011-09-09 Eran Ben-Alexander Queue management
CA2790858A1 (en) * 2010-03-02 2011-09-09 Equeue Pty Ltd System and process for managing sale of one or more items
US8706718B2 (en) 2010-09-10 2014-04-22 Room 77, Inc. Searching a database that stores information about individual habitable units
US7920850B1 (en) * 2010-09-21 2011-04-05 SkyWire Media, Inc. Method and system for a hospitality entity to communicate goods and services to a guest
US9143881B2 (en) * 2010-10-25 2015-09-22 At&T Intellectual Property I, L.P. Providing interactive services to enhance information presentation experiences using wireless technologies
US8775244B2 (en) * 2010-11-09 2014-07-08 International Business Machines Corporation Optimal scheduling of venue attendance based on queue size and location
US9367852B2 (en) * 2011-04-22 2016-06-14 Disney Enterprises, Inc. Managing experience state to personalize destination visits
US9533230B2 (en) 2011-05-16 2017-01-03 Disney Enterprises, Inc. Ghost expressions based on ghost data augmented by user-provided information
US20130090957A1 (en) * 2011-10-05 2013-04-11 Robert Popkey Waiting line transaction management system and method
CN103093293A (zh) * 2011-11-03 2013-05-08 云义科技股份有限公司 智能辨识排程系统及方法
US9298837B2 (en) 2011-11-10 2016-03-29 Room 77, Inc. Efficient indexing and caching infrastructure for metasearch
US10304276B2 (en) 2012-06-07 2019-05-28 Universal City Studios Llc Queue management system and method
US20140249866A1 (en) * 2013-03-04 2014-09-04 Robert Popkey Queue management system and method
US11869022B2 (en) 2012-11-09 2024-01-09 Whitewater West Industries Ltd. System and method for tracking guests or collecting feedback for an entertainment attraction
US10516969B2 (en) 2012-11-09 2019-12-24 Whitewater West Industries Ltd. Mobile application for an amusement park or waterpark
US9373109B2 (en) 2013-01-31 2016-06-21 Wal-Mart Stores, Inc. Helping customers select a checkout lane with relative low congestion
CN104424502A (zh) * 2013-08-23 2015-03-18 江苏怡云智慧传感科技有限公司 一种低功耗与无线充电相结合的有源射频标签
US9514422B2 (en) 2014-06-25 2016-12-06 Wal-Mart Stores, Inc. Virtual queue for a line at a retail store
WO2016007972A1 (en) * 2014-07-11 2016-01-14 ProSports Technologies, LLC Ticket upsell system
US20160055429A1 (en) * 2014-08-20 2016-02-25 Universal City Studios Llc Virtual queuing system and method
US9904903B1 (en) * 2014-10-31 2018-02-27 Walgreen Co. Drive-thru system implementing location tracking
JP6501497B2 (ja) * 2014-11-06 2019-04-17 株式会社エクスタイム 時間を単位とする販促ポイントの流通方法及び流通管理システム
US10332140B2 (en) * 2014-11-26 2019-06-25 Paypal, Inc. Line management based on user tolerance
JP2016115094A (ja) * 2014-12-12 2016-06-23 Ada ZERO株式会社 時間を単位とする販促ポイントの流通方法
US10121170B2 (en) * 2014-12-18 2018-11-06 Nbcuniversal Media, Llc System and method for minimizing a physical queue
US10185920B2 (en) 2015-02-26 2019-01-22 United Airlines, Inc. Method and system for automating passenger seat assignment procedures
US9582952B1 (en) * 2015-12-15 2017-02-28 International Business Machines Corporation Method and system for paperless electronic queue ticketing
WO2017106972A1 (en) * 2015-12-21 2017-06-29 Whitewater West Industries Ltd. System and method for tracking guests or collecting feedback for an entertainment attraction
US10152840B2 (en) 2016-03-16 2018-12-11 Universal City Studios Llc Virtual queue system and method
CN106228666A (zh) * 2016-07-15 2016-12-14 深圳市宜居云科技有限公司 一种智能游乐园排队管理的系统及方法
US10839414B2 (en) * 2016-10-07 2020-11-17 International Business Machines Corporation Method and system for determining optimal incentives for customers to reduce queueing wait time with wait-time-dependent incentive choice probabilities
US10943188B2 (en) 2016-11-09 2021-03-09 Universal City Studios Llc Virtual queuing techniques
CN107424281B (zh) * 2017-04-13 2020-09-15 中国联合网络通信集团有限公司 批量排队预约方法及装置
US20190035002A1 (en) * 2017-07-29 2019-01-31 Robert Popkey Waiting line transaction management system and method
CN109410470A (zh) * 2017-08-16 2019-03-01 青岛海尔洗衣机有限公司 商用洗涤设备的控制方法及商用洗涤设备
US20190147667A1 (en) * 2017-11-15 2019-05-16 Whyline, Inc. Systems and methods for virtual line services
US10970725B2 (en) 2017-11-29 2021-04-06 Universal Studios LLC System and method for crowd management and maintenance operations
US10916059B2 (en) 2017-12-06 2021-02-09 Universal City Studios Llc Interactive video game system having an augmented virtual representation
US10653957B2 (en) 2017-12-06 2020-05-19 Universal City Studios Llc Interactive video game system
CA3020322C (en) 2017-12-13 2025-09-23 Universal City Studios Llc SYSTEMS AND METHODS FOR DETECTING THE THRESHOLD OF A WIRELESS DEVICE
US10603564B2 (en) 2018-01-03 2020-03-31 Universal City Studios Llc Interactive component for an amusement park
US10818152B2 (en) 2018-01-15 2020-10-27 Universal City Studios Llc Interactive systems and methods with feedback devices
US10699084B2 (en) 2018-01-15 2020-06-30 Universal City Studios Llc Local interaction systems and methods
US10360419B1 (en) 2018-01-15 2019-07-23 Universal City Studios Llc Interactive systems and methods with tracking devices
US10614271B2 (en) 2018-01-15 2020-04-07 Universal City Studios Llc Interactive systems and methods
US10537803B2 (en) 2018-01-18 2020-01-21 Universal City Studios Llc Interactive gaming system
KR102036299B1 (ko) * 2018-03-07 2019-10-24 삼성물산 주식회사 어트랙션 예약 관리를 위한 통신 방법, 모바일 단말, 서버 및 시스템
US10845975B2 (en) 2018-03-29 2020-11-24 Universal City Studios Llc Interactive animated character head systems and methods
JP7369718B2 (ja) * 2018-05-09 2023-10-26 ユニバーサル シティ スタジオズ リミテッド ライアビリティ カンパニー 遊園地会場における効率的な配席のためのシステム及び方法
US10373395B1 (en) 2018-06-18 2019-08-06 Universal City Studios Llc Stick-on ticket system and method
US11100742B2 (en) * 2018-08-23 2021-08-24 Universal City Studios Llc Unified access control system
US10547978B1 (en) 2018-09-04 2020-01-28 Walgreen Co. Two-way communication system implementing location tracking
US11893516B2 (en) * 2018-10-02 2024-02-06 Universal City Studios Llc Wait time recommender
US11704782B2 (en) * 2018-10-03 2023-07-18 The Toronto-Dominion Bank Computerized image analysis for automatically determining wait times for a queue area
JP6677371B2 (ja) * 2019-01-07 2020-04-08 株式会社エクスタイム 時間を単位とする販促ポイントの流通方法及び流通管理システム
US11568333B2 (en) 2019-06-27 2023-01-31 Universal City Studios Llc Systems and methods for a smart virtual queue
US11452942B2 (en) 2019-07-15 2022-09-27 Universal City Studios Llc Dynamic quest-based narrative for amusement park
US11948110B2 (en) * 2020-01-29 2024-04-02 I3 International Inc. System for managing performance of a service establishment
US12481930B2 (en) 2020-02-06 2025-11-25 Universal City Studios Llc System and method for determining and displaying queue wait times
KR102551413B1 (ko) * 2021-10-18 2023-07-06 이진원 대기시간 단축기여 포인트 제공 서비스 시스템 및 방법
US12002268B2 (en) 2022-07-06 2024-06-04 Universal City Studios Llc Amusement park interactive guidance system

Family Cites Families (51)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5566327A (en) 1994-07-08 1996-10-15 Sehr; Richard P. Computerized theme park information management system utilizing partitioned smart cards and biometric verification
US5502806A (en) 1994-11-17 1996-03-26 Mahoney; Timothy S. Waiting line management system
GB2307324B (en) 1995-11-15 1999-07-21 Leonard Sim Queue management system
US5978770A (en) * 1997-04-24 1999-11-02 Visible Interactive Corporation Assigning and managing patron reservations for distributed services using wireless personal communication devices
US5987421A (en) * 1998-02-05 1999-11-16 Morfun Systems, Inc. Computerized system and method for locating individual members of discrete groups and for electronically registering and holding the ' groups position in waiting lines
US5987420A (en) 1998-02-11 1999-11-16 Omron Corporation Reservation media issuing system using fuzzy logic
US6845361B1 (en) 1998-07-21 2005-01-18 Eric M. Dowling Virtual-wait queue for mobile commerce
US7787965B2 (en) * 1999-08-10 2010-08-31 Disney Enterprises, Inc. Management of the flow of persons in entertainment environments
US7400932B2 (en) * 1999-08-10 2008-07-15 Disney Enterprises, Inc. Management of the flow of persons and advertisement distribution via wireless media
US7222080B2 (en) 1999-08-10 2007-05-22 Disney Enterprises, Inc. Management of the flow of persons in relation to centers of crowd concentration
US7532941B2 (en) * 1999-08-10 2009-05-12 Disney Enterprises, Inc. Management of the flow of persons in relation to centers of crowd concentration via wireless control
US7801629B2 (en) 1999-08-10 2010-09-21 Disney Enterprises, Inc. Management of the flow of passengers, baggage and cargo in relation to travel facilities
US6173209B1 (en) 1999-08-10 2001-01-09 Disney Enterprises, Inc. Method and system for managing attraction admission
US7047205B2 (en) * 1999-08-10 2006-05-16 Disney Enterprises, Inc. Management of the flow of persons in relation to centers of crowd concentration via priority control
US7720718B2 (en) 1999-08-10 2010-05-18 Disney Enterprises, Inc. Management of the flow of persons in relation to centers of crowd concentration via television control
US6813608B1 (en) 1999-10-11 2004-11-02 Park Tours, Inc. System and method for enhancing user experience in a wide-area facility having a distributed, bounded environment
US20020007292A1 (en) * 2000-03-28 2002-01-17 Paxton Mark S. Method and apparatus for reserving a place in line
KR20020017240A (ko) 2000-08-29 2002-03-07 고순종 유원지 놀이기구 이용안내 시스템 및 그 방법
US20020082897A1 (en) 2000-12-26 2002-06-27 Douglas Menelly Method and apparatus for facilitating amusement park activities and storing demographic information
CN1571973A (zh) 2001-02-07 2005-01-26 环球影城公司 用于主题公园的预订系统和方法
US7212983B2 (en) 2001-05-15 2007-05-01 William Gibbens Redmann Method and apparatus for providing visitors with a personalized itinerary and managed access to attractions
WO2003034350A2 (en) 2001-10-19 2003-04-24 Lo-Q, Plc Queuing system and methods
JP2003132271A (ja) * 2001-10-26 2003-05-09 Dainippon Printing Co Ltd イベント入場者管理システムおよび方法
EP1459459B1 (en) 2001-12-05 2017-05-31 Disney Enterprises, Inc. System and method of wirelessly triggering portable devices
US7970683B2 (en) * 2001-12-13 2011-06-28 Thomson Reuters (Tax & Accounting) Inc. System and method for multi-state tax analysis
WO2004047353A2 (en) 2002-11-19 2004-06-03 Safetzone Technologies Corporation Guest communication system and method
JP3904207B2 (ja) 2002-11-22 2007-04-11 株式会社日立製作所 施設予約方法、施設予約システム、場内設置予約端末装置、予約プログラム、イベント予約方法、およびイベント予約システム
US20050278215A1 (en) * 2003-03-14 2005-12-15 Seele Jr Norvell D Consumer reward system
JP2004287879A (ja) * 2003-03-24 2004-10-14 Dainippon Printing Co Ltd アトラクション優先予約システム
US20050045710A1 (en) 2003-03-24 2005-03-03 Nicholas Burke Amusement park system
US7505474B2 (en) 2003-12-06 2009-03-17 Queuent, Inc. System for interactive queuing through public communication networks
US20050240453A1 (en) 2004-04-21 2005-10-27 Scott Lyons Home ticketing system
GB0413624D0 (en) 2004-06-17 2004-07-21 Monkwood Technologies Ltd A queue management system and method
US20080040172A1 (en) 2004-09-20 2008-02-14 Jennifer Watkins Method and System for Reserving and Controlling Access to Products and Services at a Remote Location Via a Communications Network
NO325319B1 (no) 2004-12-10 2008-03-31 Telenor Asa Fremgangsmate og system for a betjene klienter som forespor en tjeneste fra en tjenesteleverandor
US20080071587A1 (en) 2005-06-24 2008-03-20 Granucci Nicole J Incentive wireless communication reservations
WO2007004047A2 (en) * 2005-06-30 2007-01-11 Mantic Point Solutions Limited Methods and systems for optimising flow
US20090063205A1 (en) 2005-07-12 2009-03-05 Pioneer Corporation Theme park management apparatus, theme park management method, theme park management program, and recording medium
US7788215B2 (en) * 2005-11-29 2010-08-31 Universal City Studios Llp Amusement ride with rider-selected integrated audio
US20070168390A1 (en) 2006-01-17 2007-07-19 Technology Patents, Llc Amusement park management
US8862746B2 (en) 2006-05-17 2014-10-14 Sonim Technologies, Inc. Systems and methods for integrating applications on user equipment utilizing special URI control messages
US8606605B2 (en) 2006-09-28 2013-12-10 Lo-Q, Plc Reservation management system and method
WO2008041875A1 (en) 2006-10-02 2008-04-10 Eric Tomacruz System for queuing remotely
US20080197984A1 (en) * 2007-02-15 2008-08-21 David Michael Peters Method and system for reducing a patron's waiting time at a walk-in facility
US20080133283A1 (en) 2007-03-08 2008-06-05 Alejandro Backer Wireless remote queuing system and method
US20080270305A1 (en) 2007-04-24 2008-10-30 Sony Ericsson Mobile Communications Ab Validation of queue tickets in wireless communications terminals by near-field communicatons with ticket machines
US8082165B2 (en) 2008-06-16 2011-12-20 Universal City Studios Llc System and method for theme park line queue management
US20090319306A1 (en) 2008-06-18 2009-12-24 Chanick Richard A System and method for venue attendance management
US10885471B2 (en) 2008-07-18 2021-01-05 Disney Enterprises, Inc. System and method for providing location-based data on a wireless portable device
WO2010089771A2 (en) 2009-01-20 2010-08-12 Rahul Salgia A system for management, monitoring and control of hotel amenities and a method thereof
KR20110000990A (ko) 2009-06-29 2011-01-06 삼성전기주식회사 놀이공원의 관리시스템

Also Published As

Publication number Publication date
KR101564797B1 (ko) 2015-10-30
US8082165B2 (en) 2011-12-20
US8200515B2 (en) 2012-06-12
CN102007507A (zh) 2011-04-06
KR20110017846A (ko) 2011-02-22
US20120066013A1 (en) 2012-03-15
JP5651587B2 (ja) 2015-01-14
WO2010005730A2 (en) 2010-01-14
WO2010005730A3 (en) 2010-10-14
JP2011524577A (ja) 2011-09-01
US20090313062A1 (en) 2009-12-17

Similar Documents

Publication Publication Date Title
US8200515B2 (en) System and method for theme park line queue management
US9740990B2 (en) Method and system for reserving and controlling access to products and services at a remote location via a communications network
Williams et al. Service quality in leisure and tourism.
US20020116235A1 (en) Reservation system and methods for theme parks
US20030102956A1 (en) Queuing system and methods
US11790390B2 (en) Methods and systems for redeeming points for recommended awards
US20140249866A1 (en) Queue management system and method
US20130018684A1 (en) Guest experience schedule system and method
JP5356100B2 (ja) 情報処理システム及び方法
US20040100390A1 (en) Queue management system and method
WO2023212113A1 (en) Data aggregation
JP7716022B2 (ja) 情報処理装置、情報処理方法及びプログラム
JP2019012478A (ja) 表示制御方法、表示制御プログラムおよび表示制御装置
AU2023201980A1 (en) A computer-enabled method, system and computer program for monitoring a plurality of gaming machines and other games of chance, and providing a booking and monitoring service for gaming enthusiasts and gaming venues
US20130024218A1 (en) Apparatus and method for expedited event access
JP2024059422A (ja) 情報処理装置の機能を発揮させるプログラム
WO2013106030A2 (en) System and methods for integrating fan experiences using smart device technology
Lewison Demand-based pricing in the US theme park industry
US20250080529A1 (en) System, server apparatus, control method of server apparatus, and storage medium
HK1156132A (en) System and method for theme part line queue management
US20180061180A1 (en) System and Method for Incorporating Game Play into Product Transactions
US20250356318A1 (en) Privilege information issuing apparatus, system, and method, and computer readable medium
US20240320567A1 (en) Analogue ticket exchange systems and methods
US20150317587A1 (en) Methods for minimizing wait times for theme park patrons
WO2004046891A2 (en) Guest information tracking system and method