SG11202101542XA - Quality inspection method, device, apparatus and computer storage medium for insurance recording - Google Patents

Quality inspection method, device, apparatus and computer storage medium for insurance recording

Info

Publication number
SG11202101542XA
SG11202101542XA SG11202101542XA SG11202101542XA SG11202101542XA SG 11202101542X A SG11202101542X A SG 11202101542XA SG 11202101542X A SG11202101542X A SG 11202101542XA SG 11202101542X A SG11202101542X A SG 11202101542XA SG 11202101542X A SG11202101542X A SG 11202101542XA
Authority
SG
Singapore
Prior art keywords
storage medium
computer storage
inspection method
quality inspection
insurance recording
Prior art date
Application number
SG11202101542XA
Other languages
English (en)
Inventor
Yuqiang Zhang
Original Assignee
One Connect Smart Technology Co Ltd Shenzhen
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by One Connect Smart Technology Co Ltd Shenzhen filed Critical One Connect Smart Technology Co Ltd Shenzhen
Publication of SG11202101542XA publication Critical patent/SG11202101542XA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/205—Parsing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06395—Quality analysis or management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/005—Language recognition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/065—Adaptation
    • G10L15/07—Adaptation to the speaker
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/14—Speech classification or search using statistical models, e.g. Hidden Markov Models [HMMs]
    • G10L15/142—Hidden Markov Models [HMMs]
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/26—Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/03—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 characterised by the type of extracted parameters
    • G10L25/24—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 characterised by the type of extracted parameters the extracted parameters being the cepstrum

Landscapes

  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Theoretical Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
  • General Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Technology Law (AREA)
  • Probability & Statistics with Applications (AREA)
  • Signal Processing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Educational Administration (AREA)
  • Data Mining & Analysis (AREA)
  • Game Theory and Decision Science (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
SG11202101542XA 2018-08-17 2018-12-21 Quality inspection method, device, apparatus and computer storage medium for insurance recording SG11202101542XA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201810939070.1A CN109389971B (zh) 2018-08-17 2018-08-17 基于语音识别的保险录音质检方法、装置、设备和介质
PCT/CN2018/122623 WO2020034526A1 (fr) 2018-08-17 2018-12-21 Procédé d'inspection de qualité, appareil, dispositif et support de stockage informatique pour l'enregistrement d'une assurance

Publications (1)

Publication Number Publication Date
SG11202101542XA true SG11202101542XA (en) 2021-03-30

Family

ID=65418346

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202101542XA SG11202101542XA (en) 2018-08-17 2018-12-21 Quality inspection method, device, apparatus and computer storage medium for insurance recording

Country Status (6)

Country Link
EP (1) EP3839942A4 (fr)
JP (1) JP7025569B2 (fr)
KR (1) KR20210020007A (fr)
CN (1) CN109389971B (fr)
SG (1) SG11202101542XA (fr)
WO (1) WO2020034526A1 (fr)

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CN113012696A (zh) * 2019-06-19 2021-06-22 北京嘀嘀无限科技发展有限公司 一种接单方法及设备、介质、程序产品
CN110379445A (zh) * 2019-06-20 2019-10-25 深圳壹账通智能科技有限公司 基于情绪分析的业务处理方法、装置、设备及存储介质
CN110378587A (zh) * 2019-07-08 2019-10-25 上海辰尚信息科技有限公司 智能质检方法、系统、介质以及设备
CN110334241B (zh) * 2019-07-10 2023-08-25 深圳前海微众银行股份有限公司 客服录音的质检方法、装置、设备及计算机可读存储介质
CN110442853A (zh) * 2019-08-09 2019-11-12 深圳前海微众银行股份有限公司 文本定位方法、装置、终端及存储介质
CN110648106B (zh) * 2019-08-15 2023-10-10 创新先进技术有限公司 健康保障项目的提醒方法以及装置
CN110599028B (zh) * 2019-09-09 2022-05-17 深圳前海微众银行股份有限公司 文本定位方法、装置、设备及存储介质
CN110597964B (zh) * 2019-09-27 2023-04-07 神州数码融信软件有限公司 一种双录质检语义分析方法、装置及双录质检系统
CN111210842B (zh) * 2019-12-27 2023-04-28 中移（杭州）信息技术有限公司 语音质检方法、装置、终端及计算机可读存储介质
CN111314566A (zh) * 2020-01-20 2020-06-19 北京神州泰岳智能数据技术有限公司 一种语音质检方法、装置与系统
CN111291162B (zh) * 2020-02-26 2024-04-09 深圳前海微众银行股份有限公司 质检例句挖掘方法、装置、设备及计算机可读存储介质
CN111523317B (zh) * 2020-03-09 2023-04-07 平安科技（深圳）有限公司 语音质检方法、装置、电子设备及介质
CN112069796B (zh) * 2020-09-03 2023-08-04 阳光保险集团股份有限公司 一种语音质检方法、装置，电子设备及存储介质
CN112214613A (zh) * 2020-10-15 2021-01-12 平安国际智慧城市科技股份有限公司 基于人工智能的用药推荐方法、装置、电子设备及介质
CN112634903B (zh) * 2020-12-15 2023-09-29 平安科技（深圳）有限公司 业务语音的质检方法、装置、设备及存储介质
CN112465399A (zh) * 2020-12-16 2021-03-09 作业帮教育科技（北京）有限公司 基于策略自动迭代的智能质检方法、装置和电子设备
CN113223532B (zh) * 2021-04-30 2024-03-05 平安科技（深圳）有限公司 客服通话的质检方法、装置、计算机设备及存储介质
CN113283995B (zh) * 2021-05-20 2022-07-12 支付宝(杭州)信息技术有限公司 一种保险公估远程访问纪要方法、装置以及设备
CN113449506A (zh) * 2021-06-29 2021-09-28 未鲲(上海)科技服务有限公司 一种数据检测方法、装置、设备及可读存储介质
CN114511569B (zh) * 2022-04-20 2022-07-12 中南大学湘雅医院 基于肿瘤标志物的医学图像识别方法、装置、设备及介质
CN116092496B (zh) * 2022-12-05 2023-10-17 湖北微模式科技发展有限公司 一种话术表达完整性判别的方法与系统
CN116975044B (zh) * 2023-09-21 2023-12-22 云粒智慧科技有限公司 质检规则确定方法、装置、设备和存储介质

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Also Published As

Publication number Publication date
CN109389971A (zh) 2019-02-26
JP7025569B2 (ja) 2022-02-24
EP3839942A4 (fr) 2022-01-19
KR20210020007A (ko) 2021-02-23
CN109389971B (zh) 2022-06-17
JP2021526242A (ja) 2021-09-30
EP3839942A1 (fr) 2021-06-23
WO2020034526A1 (fr) 2020-02-20

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