MX9602097A - Metodo para el manejo y control de llamadas de telecomunicaciones, flexibles, controladas por el cliente. - Google Patents
Metodo para el manejo y control de llamadas de telecomunicaciones, flexibles, controladas por el cliente.Info
- Publication number
- MX9602097A MX9602097A MX9602097A MX9602097A MX9602097A MX 9602097 A MX9602097 A MX 9602097A MX 9602097 A MX9602097 A MX 9602097A MX 9602097 A MX9602097 A MX 9602097A MX 9602097 A MX9602097 A MX 9602097A
- Authority
- MX
- Mexico
- Prior art keywords
- new
- new call
- vectors
- customer controlled
- controlled telecommunications
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Abstract
Un tablero conmutador de abonado (PBX) controlado por un conmutador de la oficina central de mejora para proporcionar servicios más flexibles a través de la adicion de nuevos vectores de llamada para el control del procesamiento de llamada. Estos nuevos vectores de llamada pueden proporcionar acceso a datos del cliente almacenados para construir el tratamiento de llamadas recibidas a alcanzar las demandas de los clientes individuales. En forma conveniente, una extensa clase de nuevos servicios para tales sistemas están disponibles a través del uso de los nuevos vectores de llamadas.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/470,238 US5657383A (en) | 1995-06-06 | 1995-06-06 | Flexible customer controlled telecommunications handling |
US08470238 | 1995-06-06 |
Publications (2)
Publication Number | Publication Date |
---|---|
MX9602097A true MX9602097A (es) | 1997-09-30 |
MXPA96002097A MXPA96002097A (es) | 1998-07-03 |
Family
ID=
Also Published As
Publication number | Publication date |
---|---|
BR9602520A (pt) | 1998-04-22 |
JPH0936963A (ja) | 1997-02-07 |
US5657383A (en) | 1997-08-12 |
CA2174364C (en) | 2000-02-15 |
EP0748102A3 (en) | 1999-10-20 |
CA2174364A1 (en) | 1996-12-07 |
EP0748102A2 (en) | 1996-12-11 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CA2174364A1 (en) | Flexible Customer Controlled Telecommunications Handling | |
US5163087A (en) | Delivery of customer data base key using automatic number identification | |
EP0486204B1 (en) | Apparatus and method to perform validation of credit cards in an ISDN network | |
TW215980B (en) | Apparatus for interfacing analog telephones and digital data terminals to an ISDN line | |
CA2248897A1 (en) | System for providing caller information to called party via call standard data field | |
WO1996018258A3 (en) | Intelligent call processing platform for home telephone system | |
EP0641134A3 (de) | Verfahren zur Anruflenkung für ein privates, virtuelles Netz, sowie Dienstrechner und Vermittlungsstelle dafür. | |
CA2158878A1 (en) | Technique for Use in Processing Personal Telephone Calls | |
CA2206368A1 (en) | Calling party identification announcement service | |
CA2090165A1 (en) | Network based outbound call management | |
CA2204132A1 (en) | A network-based telephone system providing coordinated voice and data delivery | |
CA2095568A1 (en) | Personal communication service with mobility manager | |
MY112669A (en) | Method and apparatus for automatic call distribution | |
EP0696125A3 (en) | Telecommunication system with inbound call responsive predictive outdialing system and method | |
FI953917A (fi) | Vierailijarekisteri sekä lähtevän ja tulevan puhelun käsittelymenetelmät matkaviestinjärjestelmässä, joka käyttää moninumerojärjestelmää | |
FI95525C (fi) | Informaatiojärjestelmä puhelinvaihdetta varten | |
CA2348596A1 (en) | Method for providing telephonic services | |
EP0823175B1 (en) | Public server for computer-controlled telephony | |
MY135499A (en) | Call forwarding in a telecommunication system | |
CA2228189A1 (en) | Method for preventing call congestion on outgoing trunks of a local telephone exchange | |
GB2298761A (en) | Voice services system including a network database | |
DK0792559T3 (da) | Fremgangsmåde og system til at behandle datatrafiksignaler, som bærer på information | |
JPS63193798A (ja) | 汎用ト−キトランク制御方式 | |
CA2158877A1 (en) | Telecommunications Service Access Arrangement | |
US20020067817A1 (en) | Method and apparatusfor use with an intelligent network |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
FG | Grant or registration | ||
MM | Annulment or lapse due to non-payment of fees |