KR910005330B1 - Remote monitoring control system - Google Patents

Abstract

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Description

Remote monitoring and control system

1 is a perspective view showing the appearance of an automatic transaction apparatus according to the present invention.

2 is a block diagram showing the internal structure of the automatic transaction apparatus shown in FIG.

3 is a perspective view showing the rear side of the automatic transaction apparatus shown in FIG.

4 is a view for explaining the operation of the state detector.

5 is a front view of the remote monitor unit shown in FIG.

6A to 6E are flowchart arts for explaining the operation of the automatic transaction apparatus shown in FIG.

* Explanation of symbols for main parts of the drawings

10: automatic transaction device 102: L-type control panel

104: banknote insertion / discharge 106: door

108: CRT display device 110: card insertion / discharge port

112: bank insertion slot 114: coin insertion slot

116: coin outlet 200: main fisherman

202: CPU 204: ROM

206: RAM 208: I / O section

210: magnetic card reading unit 212: magnetic card reading unit control unit

214: Bankbook reading / print unit 215: Bankbook reading / print unit control unit

216: Banknote cashing unit 218: Banknote cashier unit control unit

220: coin storage unit 222: coin storage unit control unit

224: service unit 226: voice indication unit

228: internal monitor 230: floppy disk

232: data transmission control unit 234: power supply unit

236, 238, 240, 242: obstacle detector

302, 304: Swing door 306, 314, 316, 318, 320: Interlock switch

308: housing 309: shaft

310, 312: customer sensor

336: remote monitor I / O control unit 338: remote monitor unit

340: central monitoring unit 342: central remote monitor unit

344: CRT display device 346: surveillance camera

402: reset switch 404: media release switch

406: media input switch 408: machine selection switch

410 display lamp 412 digital display

The present invention relates to a remote monitoring control system for monitoring an automatic transaction device with a monitoring device.

In recent years, various types of deposit / dispensing devices have been used as banking trading devices. Such automatic trading devices for banks are called automatic teller machines (hereinafter referred to as ATMs) and installed at bank branches. It is operated. These ATMs can be used to automatically withdraw or deposit cash (banknotes), so they can continue to operate outside of banking hours, so they are being installed in department stores and supermarkets. Is viewed. The operation status of such ATM is monitored by a monitoring device installed in a central office such as a bank headquarter.

The prior art related to the present invention is disclosed in Japanese Patent Laid-Open No. 62-145398 published by Emura et al. And published on June 6, 1987. The conventional ATM is designed to detect abnormal transactions or obstacles. A fault detection means for detecting the fault is provided, and when the fault detection means detects a fault condition, information on the fault is transmitted to the monitoring apparatus.

The monitoring device receives, decodes and displays the fault information from the ATM to report the occurrence of the fault to the responsible person. Accordingly, a maintenance person for repairing the ATM is dispatched to the field, and after the repair work is completed, the monitoring device is completed. Upon receipt of the Disaster Recovery Order from the ATM, the ATM is to be recovered by its own means.

The maintenance personnel may work side by side with the doors open to remove each processing unit from the housing through a door installed at the back of the ATM, in which case, if the maintenance personnel continue to work near the ATM, If a command has been sent, a rotating device, such as a motor, is forced to rotate, which poses a danger to the maintainer.

Meanwhile, US Pat. Nos. 4,422,87 and 46,085,85, the patents of which are assigned to the assignee of the present invention, also include a monitoring system, in which the monitoring device receives the fault occurrence information and sends a fault recovery command to the ATM. It is. However, these surveillance systems also do not have the means to secure maintenance personnel.

The present invention has been invented in view of the above-described situation, and an object thereof is to provide a remote surveillance control system for an automatic transaction apparatus having high safety that does not pose a risk to maintenance personnel.

In order to achieve the above object, the present invention provides a central monitoring station, at least one automatic trading device remotely controlled by the central monitoring station, and a first detection installed in the automatic trading device for detecting an operation failure of the automatic trading device. Means, second detecting means for detecting that the automatic transaction apparatus is being repaired by a maintenance person, display means for displaying information provided by the first detecting means at the central monitoring station, and at the central monitoring station Designation means for resuming the operation of the automatic transaction apparatus, and an operation intervention according to the designated information from the designation means when the second detection means installed in the automatic transaction apparatus does not detect the repair of the automatic transaction apparatus. It is configured with a control means to allow, to monitor and control the state of the automatic transaction device For remote monitoring and control system that will provide.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 shows the appearance of the automatic transaction apparatus 100 according to the embodiment of the present invention. An L-shaped operation unit 102 is formed on the front surface of the automatic transaction apparatus 100. In the horizontal plane of the) is a bill insertion / discharge port 104 for inserting or ejecting a plurality of bills to be sent, transferred or deposited. In addition, the bill insertion / discharge port 104 is provided with a door 106 that is opened and closed as necessary, and a CRT display device 108 provided with a touch sensor is arranged on the surface of the operation unit 102. The CRT display 108 displays characters, sentences, and other information indicating the operation process on the CRT screen to induce the operation of the customer's device, and also ID number or amount, account number, transaction approval, transaction confirmation, transaction When the display portion related to the cancellation is pressed, the touch sensor (not shown) detects the pressed state and outputs a corresponding signal to the main control unit 200 (shown in FIG. 2).

The operation unit 102 is further provided with a magnetic card insertion / discharge port 110 for inserting a magnetic card recorded with an ID number and account information, and discharging the magnetic card after the operation is completed. A bank insertion port 112, a coin insertion port 114 for inserting coins, and a coin discharge port 116 for discharging change coins are provided.

Figure 2 is a block diagram for explaining the automatic transaction apparatus 100 related to the present invention, the main control unit 200 has a built-in microcomputer for controlling the overall operation of the automatic transaction apparatus 100 Doing. That is, the main control unit 200 is a ROM 204 for storing the one-chip microcomputer constituting the CPU 202 and the control program shown in the flowchart arts of FIGS. 6A to 6E. RAM 2060, which is used as a work area for computing operations such as data, and an I / O unit 208 for controlling input / output operations for each unit of an automatic transaction apparatus. One-chip microcomputers, for example, consist of the Intel® i8086.

On the other hand, the magnetic card reading unit 210 accepts a magnetic card inserted through the card insertion / ejection port 110 and reads account information such as an ID number and an account number from the magnetic stripe portion on the magnetic card. The reading unit controller 212 provides the magnetic card reading unit 210 according to the signal of the main controller 200. The bankbook read / print unit 214 reads the magnetic stripe portion of the bankbook inserted through the bankbook insertion slot 112 and records transaction details on the bankbook and journal paper (not shown). The print unit controller 215 controls the bankbook read / print unit 214 according to the signal of the main controller 200. In addition, the bill taking-out unit 216 accepts a bill inserted through the bill inserting / discharging port 104 and discharges a bill of a specific amount to the bill inserting / discharging port 104. The bill acceptor unit 216 is controlled according to the signal of the unit 200. Furthermore, the coin dispensing unit 220 accepts coins inserted through the coin insertion port 114 and discharges coins of a specific amount to the coin discharge port 116, and the coin dispensing unit control unit 222 is the main control unit 200. The coin teller unit 220 is controlled according to the signal of.

In addition, the service unit 224 is provided with the above-described CRT display device 108, the voice instruction unit 226 is provided with a loudspeaker to deliver a voice message to the customer to guide the operation of the device and the like by voice It is. In addition, the internal monitor 228 monitors and displays the transaction status of the automatic transaction apparatus 100, and the flop disk 230 records transaction data such as a bank name or a bank branch name.

The main control unit 200 is connected to a host computer (not shown in detail) through a data transmission control unit 232 for controlling data transmission with the host computer. In addition, the power supply unit 234 supplies specific power to each circuit unit.

On the other hand, the fault detector 236 is connected to the magnetic card reading unit controller 212 so as to detect a failure of the magnetic card reading unit 210 such as a card being caught on the magnetic card transfer path, and the obstacle detector 238. Is connected to the bankbook read / print unit control unit 215 to detect a failure of the bankbook read / print unit 214 such as a bankbook being passed on the bankbook transfer path, and the obstacle detector 240 is connected to the bankbook read path. It is connected to the paper money deposit unit control unit 218 so as to detect a disturbance of the paper money deposit unit 216 such as to be caught. Further, the obstacle detector 242 is connected to the coin dispensing unit control unit 222 to detect an obstacle of the coin dispensing unit 220 such as a coin being caught on the coin transfer path. Each of the obstacle detectors 236,238,240,242 described above is described in detail in US Pat. No. 4,445,616, the patent of which is assigned to the assignee of the present invention.

The fault information from each of the fault detectors 236, 238, 240, and 242 is received by the main controller 200 and stored in the RAM 206.

3 is a perspective view showing the rear portion of the automatic transaction apparatus 100. As shown in the drawing, the rear doors of the automatic transaction apparatus 100 are provided with swing doors 302 and 304, and the housing 308 is provided with an interlock switch ( 306, an interlock switch is installed. As shown in FIG. 4 (a), the interlock switch 306 is configured to include an elastic member such as a spring to lower the shaft 309 by the elastic force of the elastic member. The interlock switch 306 includes switching means that switch in response to the movement of the shaft 309. More specifically, when the door 304 is in the closed state as shown in FIG. 4 (b), the interlock switch 306 is set to the OFF state because the door 304 presses the shaft 309. do. On the other hand, when the door 304 is in the open state as shown in FIG. 4C, the interlock switch 306 is set to the ON state because the shaft 309 is protruded by the elastic force of the elastic member. . Further, as shown in FIG. 4 (d), by forcibly pulling out the shaft 309, the interlock switch 306 can be fixed to the OFF state. Such an interlock switch 306 is connected to the main control part 200 side as shown in FIG.

As shown in FIG. 3, customer sensors 310 and 312 are installed inside the doors 302 and 304. The pair of customer sensors 310 and 312 are infrared reflecting sensors, and output the detection signal by reducing the amount of reflected light when a style such as a maintenance person is within a predetermined range around the automatic transaction apparatus 100. It acts as a detection means. The customer sensors 310 and 312 as the detection means may be composed of various detection means suitable for detecting the presence of an object in a predetermined area around the automatic transaction apparatus 100, for example, the automatic transaction apparatus 100 may be configured. In order to detect the presence of an object within a predetermined area of the beam, a non-impact (beam wave) such as sound waves or electromagnetic waves are emitted and the non-impedance is received on the object, and the elapsed time between the emission and the reception is calculated to determine the existence of the object. Can be configured.

The customer sensors 310 and 312 which play the above-mentioned role are connected to the main controller 200 to transmit the detection signal to the main controller 200.

Each processing unit shown in FIG. 3 is installed to be freely inserted and separated through the doors 302 and 304, that is, the card reading unit 210, the bankbook reading / printing unit 214, and the bank note taking-out unit ( 216 and coin entry unit 220 are each independently installed toward the outside of the automatic transaction device 100 to be inserted and separated freely.

Then, the state detecting means for detecting the state that the respective processing units are separated from the automatic transaction apparatus 100 and being maintained is mounted in each processing unit, that is, the magnetic card reading unit 210 has this magnetic card. An interlock switch 314 for detecting that the reading unit 210 is separated from the automatic transaction apparatus 100 is provided. Similarly, the bankbook reading / printing unit 214 is provided with an interlock switch 316. The interlock switch 318 is provided in the cashier unit 216, and the interlock switch 320 is provided in the coin cashier unit 220. Among these interlock switches, the interlock switch 314 is the magnetic card reading unit control unit 212, the interlock switch 316 is the bankbook reading / print unit control unit 215, and the interlock switch 9318 is a banknote withdrawal. The interlock switch 320 is connected to the unit control unit 218 and to the coin dispensing unit control unit 222, respectively. The structure of the interlock switches 314, 316, 318 and 320 as these state detection means is the same as that of the interlock switch 306 shown in FIG. The detection signals of the respective customer sensors 310 and 312 and the interlock switches 306, 314, 316, 318 and 320 are transmitted to the main control unit 200 and stored in the RAM 200 as shown in the following status signal list.

When each of the above state detection means detects the maintenance state, that is, when the corresponding processing apparatus is separated from the automatic transaction apparatus 100 or when the open state of the doors 302 and 304 is detected, the CPU 202 determines that the maintenance state is maintained. Done.

The main control unit 200 is connected to the remote monitor unit 338 and the central monitoring unit 340 via the remote monitor I / O control unit 336. The remote monitor unit 338 is located at a place (eg, a monitor room) away from the housing 308 of the automatic transaction apparatus 100, and the central monitoring unit 340 is located at a place (eg, far from a bank branch). , Headquarters). The remote monitor I / O control unit 336 selectively executes communication between one of the remote monitor unit 338 or the central monitoring unit 340 and the main control unit 200, and for example, the main control unit 200 within a bank transaction time. Communication with the remote monitor unit 338, and communication between the main control unit 200 and the central monitoring unit 340 in the period after the bank transaction time.

The remote monitor unit 338 monitors the state of the automatic transaction apparatus and performs a processing operation, and is connected to a plurality of automatic transaction apparatuses.

In addition, the central monitoring device 340 is also connected to a plurality of automatic trading devices, the central monitoring device 340 includes a central remote monitor unit 342 and the CRT display device 344, the central remote The monitor unit 342 is the same as the remote monitor unit 338. The transaction status of the automatic transaction apparatus 100 is monitored by the central monitoring apparatus 340. On the other hand, since a surveillance camera 346 for transmitting an image signal relating to a customer operation of the automatic transaction apparatus to the central monitoring apparatus 340 is provided near each automatic transaction apparatus, the image of the surveillance camera 346 is provided. The information is monitored by the central monitoring unit 340.

The central remote monitor unit 342 and the remote monitor unit 338 at each point include a reset switch 402 as a designation key for causing the automatic transaction apparatus to execute a reset operation as shown in FIG. A media release switch 404 as a designation key for executing the operation of releasing the remaining trading media to the automatic trading apparatus, and a designation key for causing the automatic trading apparatus to inject the remaining trading media therein. And a media input switch 406, a machine selection switch 408 for designating one of a plurality of automatic trading devices, a digital display 412, a display lamp 410, and the like.

The central monitor unit 342 and the remote monitor unit 338 receive obstacle information from the main control unit 200 and display them on the digital display unit 412 and the display lamp 410.

Next, the operation of the present invention having the above-described configuration will be described with reference to the flowchart art of FIGS. 6A to 6E.

First, the CRT display 108 displays the message " Please select a job function to be traded ", and a selection key for " Cancel ", " balance check ", &" book record " is displayed. The user starts a transaction by pressing a selection key corresponding to the task he / she wants to do.

The transaction status of the automatic transaction apparatus 100 installed at each point is monitored by the central monitoring apparatus 340. If an obstacle such as a magnetic card jam occurs in the automatic transaction apparatus 100, the obstacle detector 236 Is detected (ST1), and such obstacle information is transmitted to the main control unit 200 via the magnetic card reading unit control unit 212.

When the main control unit 200 receives the obstacle information from the obstacle detector 236, the main control unit 200 stops the transaction operation of the automatic transaction apparatus 100 (ST2). At the same time, the main controller 200 transmits the fault status information to the central monitoring unit 340 through the remote monitor I / O controller 336 (ST3). When the central remote monitor unit 342 receives the failure information from the main controller 200 (ST4), the central monitoring device 340 displays the failure state on the display lamp 410. Then, the operator presses the machine selection switch 408 according to the displayed lamp. When the machine selection switch 408 is pressed, the central remote monitor unit 342 is configured to display the obstacle information on the digital display unit 412 and the display lamp 410. (ST5).

The operator then presses any one of the medium release switch 404, the medium input switch 406, and the reset switch 4020 according to the displayed obstacle information.

If the operator presses the medium release switch 404 of the various switches in step ST6, the central remote monitor unit 342 transmits the release command to the main control unit 200 of the automatic transaction apparatus 100 in step ST7. The main control unit 200 of the automatic transaction apparatus 100 receives the release command from the central remote monitor unit 342 in step ST8, so that it is substantially determined that the received command is the release command. This is done through the process shown in FIG. After knowing that the command transmitted in this way is a release command (ST9), the main control unit 200 on the side of the automatic transaction apparatus 100 checks whether the automatic transaction apparatus is in the maintenance state. That is, the CPU 202 checks the output states of the customer sensors 310, 312 and the interlock switches 306, 314, 316, 318, and 320 according to the state signal table stored in the RAM 206. FIG.

If an error occurs in the automatic transaction apparatus 100, a conservative is dispatched to the automatic transaction apparatus 100 to restore the obstacle state, and the dispatched conservative is an automatic transaction apparatus (as shown in FIG. 3). Opening doors (302, 304) located at the rear of the 100). Thus, when the open state of the doors 302 and 304 is detected through the interlock switch 306, the release command is canceled by the CPU 202 even if the release command has been transmitted from the central monitoring device 340 (ST13). ).

Further, even when the customer sensors 310 and 312 detect that an object such as a maintenance person is present within a predetermined region of the automatic transaction apparatus 100 (ST14 and ST15), the release command from the central monitoring apparatus 340 is executed by the CPU. It is canceled by 202 (ST13).

In addition, the interlock switch (101) indicates that the magnetic card reading unit 210, the bankbook reading / printing unit 214, the banknote taking unit 216, the coin taking unit 220, and the like are pulled out from the automatic transaction apparatus 100. Even when 314, 316, 318, and 320 are detected (ST16, ST17, ST18, ST19), the release command transmitted from the central monitoring device 340 is canceled by the CPU 202 (ST13).

However, the customer sensors 310 and 312 did not detect the presence of the maintenance personnel, the interlock switch 306 did not detect the opening of the swing doors 302 and 304, and the interlock switches 314, 316, 318 and 320 of the unit 210, 214, 216 and 220. If the separation is not detected, the main control unit 200 operates the magnetic card reading unit 210 to discharge the magnetic card in the body to the card insertion / ejection port 110 (ST20).

When the discharge operation is terminated and the fault detectors do not detect the jam state, the magnetic card reading unit controller 212 transmits the release information to the main control unit 200, and then the main control unit 200 is the central monitoring device. 340 transmits the fault status information of such contents (ST3).

When the central monitoring unit 340 receives the disturbance state information (ie, the information that the jam state is released) from the main control unit 200 (ST4), the central monitoring unit 340 on the digital display unit 412 of the central remote monitor unit 342. The disturbance state information is displayed (ST5). When the operator sees the fault status information and determines that the fault of the automatic transaction apparatus 100 has been recovered, and presses the reset switch 402 among the various switches 402, 404, 406 and 408 (ST6), the central monitoring apparatus 340 automatically The reset command is transmitted to the main controller 200 of the apparatus 100 (ST7). When the main control unit 200 on the automatic transaction apparatus 100 receives the reset command from the central monitoring unit 340 (ST8), the CPU 202 of the main control unit 200 receives the automatic transaction apparatus 100. Check again whether the) is in the maintenance state. That is, the CPU 202 checks each output of the customer sensors 310, 312 and the interlock switches 306, 314, 316, 318, and 320 according to the state signal table stored in the RAM 206 [ST30 to ST37; 6 (e)]

In the above steps ST30 to ST30, the customer sensors 310 and 312 do not detect the maintenance person, and the interlock switch 306 does not detect the opening of the swing doors 302 and 304, and the interlock switches 314, 316, 318 and 320 correspond to each other. When the separation of the units is not detected, the main control unit 200 initializes the automatic transaction apparatus 100 by initializing the units (ST38). When this initialization operation is completed, the CPU 202 executes a control operation so that each unit resumes the transaction operation (ST39).

On the other hand, when the operator of the central monitoring unit 340 side presses the media input switch 406 in step ST6, the central monitoring unit 340 transmits the media input command to the main control unit 200 of the automatic transaction apparatus 100 side. (ST7) When the main controller 200 receives the media input command, the CPU 202 checks each output of the customer sensors 310, 312 and the interlock switches 306, 314, 316, 318, and 320 according to the state signal table stored in the RAM 206 [ST21]. , ST23-ST28; 6 (d)]

The customer sensors 310 and 312 do not detect maintenance personnel, the interlock switch 306 does not detect the opening of the swing doors 302 and 304, and the interlock switches 314, 316, 318 and 320 from the automatic transaction apparatus 100. The main control unit 200 controls the magnetic card reading unit 210 to perform a media input operation in the case of not detecting the separation of each unit, so that the magnetic card reading unit 210 inserts a magnetic card as a medium into a predetermined portion. It is transferred to (ST29). However, if an abnormal state is detected in the above steps ST21, ST23 to ST28, the medium input command is canceled as in the above-described cases (ST22).

When the medium input operation is completed and the operator presses the reset switch 402, the CPU 202 initializes each unit according to the above-described step of FIG. 6E (ST38). When the initialization operation is completed in this way, the CPU 202 executes the control operation so that each unit resumes the transaction operation (ST39).

According to the present invention as described above, as long as the maintenance person is repaired and the repairer is in charge of repairing, the commander cancels the order even if any command is transmitted from the central monitoring device, so that the maintenance person is not at risk. It is possible to implement a highly secure remote monitoring control system.

Claims (5)

A remote monitoring control system having a central monitoring device and at least one automatic trading device located away from the central monitoring device, the remote monitoring control system comprising: a first device installed in the automatic trading device to detect abnormal operation of the automatic trading device; Detecting means, second detecting means for detecting that the automatic transaction apparatus is being repaired by a maintenance person, display means provided in the central monitoring apparatus for displaying information provided by the first detecting means, and In accordance with the designation means provided in the central monitoring apparatus so as to cause the automatic transaction apparatus to resume operation, and the designated information from the designation means only when the second detection means does not detect that the automatic transaction apparatus is being repaired. Control number installed in the automatic trading device to resume the operation of the automatic trading device And a stage, the remote monitoring control system configured to monitor and control the operation of the automatic transaction apparatus. 2. The remote monitoring control system according to claim 1, wherein the second detecting means is provided with a switch means for detecting an open state of a door for detecting that the door of the automatic transaction device is opened. 2. The remote monitoring control system according to claim 1, wherein said second detecting means is provided with an interlock switch means for detecting that an accessory unit is pulled out from said automatic transaction apparatus. 2. The remote monitoring control system according to claim 1, wherein said second detecting means is provided with detecting means for detecting whether a person is in a predetermined area from said automatic transaction apparatus. 2. The remote monitoring control system according to claim 1, wherein said second detecting means is provided with means for detecting a maintenance state of said automatic transaction apparatus.

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