KR20220121170A - In-stadium delivery service districution system and method - Google Patents

Abstract

An embodiment of the present invention relates to a method and system for delivering food and beverages in a stadium, and specifically, provides a method and system for delivering food and beverages in a stadium, wherein when an orderer makes orders for food or beverages in the stadium, order information is automatically transmitted to a seller terminal in charge of a corresponding area and delivery is performed. The method and system for delivering food and beverages in the stadium includes the steps of: setting a first location, which is a starting point of a plurality of seller terminals disposed in the stadium; receiving order request information including at least one of the orderer's location information, seat information, order details, and payment information from an orderer's terminal; comparing, by a server, the first location with a second location corresponding to the orderer's location information or the orderer's seat information, and transmits the order request information to a first seller terminal located at the closest distance; and setting the second location as the first location of the first seller terminal when delivery is completed in response to the order request information.

Description

IN-STADIUM DELIVERY SERVICE DISTRICUTION SYSTEM AND METHOD

An embodiment of the present invention relates to a stadium food and beverage delivery method and system, and more particularly, to a stadium food and beverage delivery method and system for delivering food and beverages in a short time using location information in the stadium of the orderer.

Recently, as the use of applications for ordering food for delivery is rapidly increasing, development of a method for expanding the application range of applications for ordering food or increasing convenience is being actively performed.

In addition, the culture of ordering food such as beer, chicken, and hamburgers at stadiums such as baseball fields is spreading. However, in the case of the stadium, since a large number of people are concentrated in a limited space, when using the existing delivery food ordering application, it is impossible to accurately identify the location of the orderer and perform delivery. In addition, there is a feature that only food sold at food vendors located inside the stadium can be ordered.

In particular, in the case of beer, a so-called "bear boy" who walks around the stadium's grandstand is equipped with a mobile beer vending device and moves. And the audience raised their hand or called the beer boy to order beer.

However, in this ordering method, even when a visitor waves a hand without an intention to order, it may be mistaken for calling the empty boy and the empty boy may move unnecessarily. In addition, since the grandstands of the stadium are connected using a very narrow passage, such unnecessary movement prevents spectators from watching the game, or it is impossible to quickly process other orders.

The stadium food and beverage delivery method and system according to an embodiment of the present invention is to provide a stadium food and beverage delivery method and system for increasing the convenience of the spectators who want to order food and beverages at the stadium, and to perform the delivery quickly.

However, the technical task to be achieved by the present embodiment is not limited to the above-described technical task, and other technical tasks may exist.

As a technical means for achieving the above-described technical problem, the stadium food and beverage delivery method according to an embodiment includes the steps of setting a first location that is a starting point of a plurality of seller terminals arranged in the stadium, the server from the orderer terminal to the location of the orderer Receiving order request information including any one or more of information, seat information, order details, and payment information, the server second location and the first location corresponding to the orderer's location information or the orderer's seat information and transmitting the order request information to the first seller terminal located at the nearest distance, and when delivery is completed in response to the order request information, the second location is set to the second location of the first seller terminal. 1 to set the position.

In addition, the step of setting the first location according to the embodiment, dividing the seats of the stadium into a plurality of zones, performing delivery of any one or more of a plurality of seller terminals to a first zone among the plurality of zones and setting it as a second seller terminal.

In addition, the step of transmitting the order request information to the first seller terminal according to the embodiment includes transmitting the order request information to the second seller terminal designated in the area corresponding to the second location.

In addition, the step of setting the second location as the first location according to the embodiment includes deriving a residual amount of food and beverage by using the order request information, and displaying the remaining amount of food and beverage on the seller terminal.

In addition, in the step of transmitting the order request information to the first seller terminal according to the embodiment, the estimated arrival time using the first location information and the second location information of the first seller terminal or the second seller terminal and deriving, and generating an order confirmation notification including the expected arrival time and transmitting it to the orderer terminal.

In addition, the stadium food and beverage delivery system according to the embodiment receives an input of order request information including any one or more of location information, seat information, order content, and payment information from an orderer, or an orderer terminal for displaying data, a stadium food and beverage delivery program A memory for storing a memory, a processor executing the stadium food and beverage delivery program stored in the memory, and a seller terminal for receiving and displaying order request data from the processor, and receiving information from the seller, wherein the processor is the stadium food and beverage delivery By executing the program, the first location is set as the starting point of the seller terminal, and the second location corresponding to the location information of the orderer or the seat information of the orderer is compared with the first location to be located at the closest distance The order request information is transmitted to the first seller terminal, and when delivery is completed in response to the order request information, the second location is set as the first location of the first seller terminal.

The stadium food and beverage delivery method and system according to an embodiment of the present invention can provide a stadium food and beverage delivery method and system for increasing the convenience of the audience who wants to order food and beverages at the stadium, and allowing the delivery to be performed quickly.

1 is a configuration diagram of a stadium food and beverage delivery system according to an embodiment.
2 is a configuration diagram of a server according to an embodiment.
Figure 3 is a flow chart of the stadium food and beverage delivery method according to the embodiment.
4 is a flowchart of a method for generating an order confirmation notification according to an embodiment.
5 is a configuration diagram of the stadium food and beverage delivery system according to the embodiment.
6 is a flowchart of a method of operating a stadium food and beverage delivery system according to an embodiment.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily carry out the present invention. However, the present invention may be embodied in several different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. . Also, when a part "includes" a certain component, it means that other components may be further included, rather than excluding other components, unless otherwise stated.

In this specification, the term "system" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. In addition, one unit may be implemented using two or more hardware, and two or more units may be implemented by one hardware. Meanwhile, the 'unit' is not limited to software or hardware, and the 'unit' may be configured to reside in an addressable storage medium or to reproduce one or more processors. Thus, as an example, a 'unit' includes components such as software components, object-oriented software components, class components and task components, processes, functions, properties, procedures, subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays and variables. Functions provided within components and 'units' may be combined into a smaller number of components and 'units' or further separated into additional components and 'units'. In addition, components and 'units' may be implemented to regenerate one or more CPUs within a device.

In addition, the accompanying drawings are only for easy understanding of the embodiments disclosed in the present specification, and the technical spirit disclosed herein is not limited by the accompanying drawings, and all changes included in the spirit and scope of the present invention , should be understood to include equivalents or substitutes.

Terms including ordinal numbers such as first, second, etc. may be used to describe various elements, but the elements are not limited by the terms. The above terms are used only for the purpose of distinguishing one component from another.

When a component is referred to as being “connected” or “connected” to another component, it may be directly connected or connected to the other component, but it is understood that other components may exist in between. it should be On the other hand, when it is said that a certain element is "directly connected" or "directly connected" to another element, it should be understood that the other element does not exist in the middle.

The singular expression includes the plural expression unless the context clearly dictates otherwise.

In the present application, terms such as “comprises” or “have” are intended to designate that a feature, number, step, operation, component, part, or combination thereof described in the specification exists, but one or more other features It is to be understood that this does not preclude the possibility of the presence or addition of numbers, steps, operations, components, parts, or combinations thereof.

Hereinafter, the configuration of the stadium food and beverage delivery system 1 according to the embodiment will be described with reference to FIG. 1 .

1 is a configuration diagram of a stadium food and beverage delivery system according to an embodiment.

1, the stadium food and beverage delivery system 1 allows the orderer to input information related to the stadium food and beverage delivery through the orderer terminal 100, and displays information and alarms related to the stadium food and beverage delivery to the orderer. The orderer terminal 100 and the server 200 transmit and receive data using a communication network.

The server 200 may receive order information input using the orderer terminal 100 and transmit the order information to the seller terminal 300 corresponding thereto. In addition, when the remaining amount of food and beverage of the seller terminal 300 is less than a preset reference amount or the temperature of the food and beverage is equal to or higher than the preset temperature, an alarm may be generated in the seller terminal 300 . In addition, interface information for ordering food and beverages at the stadium may be generated, or a notification message related to an order may be generated and transmitted to the orderer terminal 100 .

The seller terminal 300 includes a food and beverage storage device capable of storing food and beverages, and a display device or terminal device capable of displaying information received from the server 200 or generating notification information. Accordingly, it is possible to receive order information from the server 200 and display a delivery location or route corresponding to the order information.

The terminal device of the orderer terminal 100 and the seller terminal 300 is, for example, a laptop equipped with a web browser (WEB Browser), a desktop, a laptop, a wireless communication device with guaranteed portability and mobility, or It may refer to all kinds of handheld-based wireless communication devices such as smartphones and tablet PCs. In addition, the communication network is a wired network such as a local area network (LAN), a wide area network (WAN), or a value added network (VAN), a mobile radio communication network, or a satellite communication network, etc. It can be implemented in all types of wireless networks.

Hereinafter, the configuration of the server 200 according to the embodiment will be described with reference to FIG. 2 .

2 is a configuration diagram of a server according to an embodiment.

Referring to FIG. 2 , the server 200 includes a communication module 210 , a memory 220 , a database 230 , and a processor 240 . The communication module 210 transmits and receives data by communicating with the orderer terminal 100 and the seller terminal 300 .

The memory 220 stores the stadium food and beverage delivery program. The stadium food and beverage delivery program is set for convenience of explanation, and the name itself does not limit the function of the program. The memory 220 includes data generated or measured from the orderer terminal 100 and the seller terminal 300 , information and data required for a function performed by the processor 240 , and data generated according to the execution of the processor 240 . At least any one or more may be stored.

The memory 220 should be interpreted as a generic term for a non-volatile storage device that continuously maintains stored information even when power is not supplied, and a volatile storage device that requires power to maintain the stored information. In addition, the memory 220 may perform a function of temporarily or permanently storing data processed by the processor 240 .

The memory 220 may include magnetic storage media or flash storage media in addition to the volatile storage device requiring power to maintain stored information, but the scope of the present invention is not limited thereto. not.

In addition, the stadium food and beverage delivery system 1 may further include a database 230 . The database 230 may be a place in which data required to perform the stadium food and beverage delivery program is stored. For example, the database 230 may be a place in which the result accumulation data of the stadium food and beverage delivery program, big data for learning of the stadium food and beverage delivery program, etc. are stored. The database 230 may constitute a part of the memory 220 , but may be located outside the server 200 rather than necessarily inside the server 200 .

The processor 240 is configured to execute the stadium food and beverage delivery program stored in the memory 220 . The processor 240 may include various types of devices for controlling and processing data. The processor 240 may refer to a data processing device embedded in hardware having a physically structured circuit to perform a function expressed as a code or an instruction included in a program. In one example, the processor 240 includes a microprocessor, a central processing unit (CPU), a processor core, a multiprocessor, an application-specific integrated circuit (ASIC), an FPGA ( field programmable gate array), but the scope of the present invention is not limited thereto.

The processor 240 is configured to execute the stadium food and beverage delivery program to perform the following functions and procedures.

The stadium food and beverage delivery program may divide the stadium into a plurality of zones and set a seller terminal for performing food and beverage delivery in each zone. That is, the seat is divided into a plurality of zones, and a seller terminal in charge of each zone is set for the plurality of seller terminals.

At this time, in order to divide the stadium into a plurality of zones, not only the method of equally dividing according to the number of seats in the stadium, but also the method of dividing the zones in consideration of the convenience of movement of deliverymen according to the seating arrangement structure, A method of classification, a method of classification according to the number of seller terminals 300, a method of classification using a game time and date, and whether or not home away, etc. may be used.

Specifically, in the method of dividing the stadium into a plurality of zones using the game time and date, the range of the zone is narrowed compared to other zones in the case of a zone with strong sunlight in the stadium in consideration of the time and date of the stadium, A method of setting a plurality of seller terminals to be in charge of the corresponding area may be applied.

And, by using the orderer terminal 100 to receive the seat number, order information and payment information of the orderer in the stadium, the seller terminal ( 300) is sent. In this case, the payment information includes information on whether payment is completed using online payment or whether payment is made on site.

The method for the orderer to input seat information includes a method in which the orderer inputs a seat number, a method for obtaining seat information using an NFC sticker attached to the seat, a method for obtaining seat information using a QR code attached to the seat, and the use of the orderer terminal device Thus, a method of scanning a seat sticker attached to a seat or a method of recognizing a barcode or QR code of a paper ticket using the orderer terminal device may be used.

When the seller terminal 300 receives the order confirmation information, the server 200 may generate an order confirmation notification in the orderer terminal 100 . Accordingly, the orderer can recognize that his or her order has been confirmed.

In addition, the server 200 sets the location information corresponding to the seat number in the stadium as the final location of the seller terminal in charge of the area including the seat number. Therefore, it is possible to determine the location of the seller's terminal without using a separate location measuring device, and to set the optimal route for the next delivery using the final location, or to the seller terminal having the closest delivery route, even if it is not in the area in charge You can send the following order information to

In addition, the seller may input departure and return information using the seller terminal 300 . The seller may input departure information when delivery is not possible, and the server 200 determines that delivery is impossible for the seller terminal 300 to which the departure information is input, and does not allocate an order. When the seller inputs return information, the server 200 may allocate an order again to the seller terminal 300 .

In addition, the seller terminal 300 may measure the storage amount of food and beverage or measure the temperature of the food and beverage. Therefore, when the remaining amount of the stored food and beverage is less than the preset reference amount, or the temperature of the stored food and beverage is greater than or equal to the preset temperature, an alarm for replenishment may be generated.

In addition, the seller terminal 300 may transmit information about the stored amount of food and beverage and the temperature of the food and beverage to the server 200 . Therefore, when the server 200 generates an order confirmation notification to the orderer, the order confirmation notification may include information about any one or more of the remaining amount of food and beverage or information regarding the temperature of the food and beverage to be displayed to the orderer.

In addition, when the order is received, the server 200 derives the expected arrival time to the next order delivery location using the final location information of the seller terminal 300, and information including the expected arrival time in the order confirmation notification can be displayed.

Then, the server 200 may generate an order receipt authentication code and transmit it to the orderer terminal 100 . Accordingly, the orderer may generate an order receipt authentication code using the terminal 100 , and after the seller terminal 300 arrives, the seller terminal 300 may receive food and beverages by recognizing the order receipt authentication code.

By using the order receipt verification code as described above, even when a plurality of orders are received, the quantity corresponding to the order can be accurately delivered, and it can be understood that the delivery has been completed.

_[01] When the delivery of the order is completed, the server 200 may update the food and beverage remaining amount data of the seller terminal 300 by subtracting the quantity corresponding to the order or the amount of stored food and beverage. Therefore, it is possible to determine the remaining amount of food and beverage without using a separate food and beverage remaining amount meter in the seller terminal (300). Accordingly, when the remaining amount of food and beverage is less than a preset reference amount, the server 200 may generate a notification signal for replenishment and transmit it to the seller terminal 300 .

_[02] Hereinafter, the stadium food and beverage delivery method according to the embodiment will be described with reference to FIG.

_[03] Figure 3 is a flow chart of the stadium food and beverage delivery method according to the embodiment.

Referring to FIG. 3 , in the first location setting step S100 , a first location is set as a starting point of a plurality of sellers disposed in the stadium to perform food and beverage delivery. In this case, the stadium may be divided into a plurality of zones, and the seller terminal 300 may be set to deliver food and beverages in each zone. That is, the stadium may be divided into a plurality of zones, and a second seller terminal that performs delivery to a first zone that is any one of the plurality of zones may be set.

_{[04] At} this time, in order to divide the stadium into a plurality of zones as described above, not only a method of equally dividing according to the number of seats in the stadium, but also a method of dividing the zones in consideration of the convenience of movement of delivery personnel according to the arrangement of seats , a method of equally dividing the area of the area, a method of classifying according to the number of seller terminals 300, a method of classifying using a game time and date, home away status, etc. may be used.

In addition, in relation to setting the first location, the first location is set based on a communication record between a plurality of beacons installed in the stadium and the seller's terminal, or the first location is set using a method in which the seller inputs his/her starting point. can be set.

In the order request information receiving step (S200), the order request information including any one or more of the position information, seat information, the order content, and payment information of the orderer input using the orderer terminal 100 in the server 200 receive from

In the order request information transmission step (S300), the server 200 compares the first location information corresponding to the departure location of the plurality of seller terminals 100 and the second location information corresponding to the delivery location. Then, the order request information is transmitted to the first seller terminal located at the closest distance to the second location to generate an order request message.

In this case, in addition to the method of setting the first seller terminal by comparing the distance, order request information or an order request message may be transmitted to the second seller terminal in charge of the area including the second location.

In addition, the server 200 may derive an expected arrival time by comparing the first location information and the second location information of the first seller terminal or the second seller terminal. The derived expected arrival time may be transmitted to the seller terminal 300 , or an order confirmation notification including the expected arrival time may be generated and transmitted to the orderer terminal 100 . Also, the order confirmation notification may include order receipt authentication information.

The order receipt authentication information includes identification information capable of distinguishing a plurality of orders, such as QR code or barcode information, or separate authentication number information. When the seller completes delivery, the seller may input the order receipt authentication information displayed on the orderer terminal 100 into the seller terminal 300 to transmit the delivery completion information to the server 200 . In addition, when the orderer creates the delivery completion area displayed on the orderer terminal 100 and the orderer selects the delivery completion area, a method in which the delivery completion information is transmitted to the server 200 may be used.

In the first location resetting step (S400), when delivery is completed in response to the order request information, the second location, which is the delivery location, is set as the first location of the first merchant terminal or the second merchant terminal. Therefore, it is possible to determine the location of the seller's terminal using the delivery information without using a separate location measuring device, and to set the optimal route for the next delivery using the final location, or to the nearest delivery even if it is not in the area in charge The next order information may be transmitted to the seller terminal having a route.

When the server 200 receives the above-described order confirmation information, the server 200 may derive the remaining amount of food and beverage by using the order request information, and display the remaining amount of food and beverage on the seller terminal 300 . At this time, when the remaining amount of food and beverage is less than the preset reference amount, the server 200 may generate a supplemental message or supplemental alarm and transmit it to the seller terminal 300 .

In addition, the information about the remaining amount and temperature of the food and beverage may measure the storage amount of the food and beverage using a sensor installed in the food and beverage storage device, or measure the temperature of the food and beverage. In addition, the server 200 may use the order information to estimate the remaining amount of food and beverage by excluding the quantity for which the order has been completed, or to estimate the temperature of the food and beverage using the elapsed replenishment time, temperature, etc. have.

The stadium food and beverage delivery system 1 according to an embodiment of the present invention may use a plurality of messenger programs executed using the orderer terminal 100 .

Hereinafter, a stadium food and beverage delivery system that can use a plurality of messengers will be described with reference to FIGS. 4 and 5 .

The stadium food and beverage delivery system 1 includes an orderer terminal 100 and a server 200 that can use a plurality of messenger programs. The stadium food and beverage delivery system 1, when the orderer generates an order message using any one of the plurality of messenger programs 110, generates a response message corresponding to the order message, and responds to the messenger program selected by the orderer It converts the form of the response message so that it can be transmitted and transmits it to the orderer.

Accordingly, the response message may include content related to order reception, menu preparation, menu provision (delivery start), completed order (delivery completed), order receipt authentication information, and the like.

In the orderer terminal 100 , the orderer may input an order message using the messenger program 110 or display a response message. The order message input by the orderer using any one of the plurality of messenger programs 110 is transmitted to the server 200 using a communication network.

The server 200 generates a response message corresponding to the order message and transmits it to the orderer terminal 100 . At this time, the server 200 converts the form of the response message so that it can be transmitted in response to the messenger program selected by the orderer, and transmits the converted message.

The orderer may execute any one of a plurality of messenger programs using the terminal 100 and transmit an input message using an account corresponding to the server 200 as a counterpart.

In this case, the message may include a message about an inquiry related to sales as well as a message about an order. In addition, when the user selects an account corresponding to the server 200 as a message conversation partner, in addition to inputting a message in everyday style using natural language, a preset option is provided, and the orderer selects any one of the options. Receiving the selected message as an order message may also be included.

Accordingly, the order message may include not only a message transmitted by an orderer to request an order, but also all messages related to an order, such as business hours, delivery locations, and delivery times.

The message input by the orderer using the terminal 100 is transmitted to the communication module 210 included in the server 200 using a communication network. The communication network refers to a connection structure capable of exchanging information between each node such as a network or a plurality of terminals 100 and servers. Accordingly, it includes a local area network (LAN), a wide area network (WAN), the Internet (WWW), a wired/wireless data communication network, a telephone network, a wired/wireless television communication network, and the like. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi, Bluetooth communication, infrared communication, ultrasound communication, Visible Light Communication (VLC), LiFi, and the like, but are not limited thereto.

The communication module 210 included in the server 200 provides a communication interface necessary to provide a signal transmitted and received to the orderer terminal 100 in the form of packet data in connection with a communication network. Here, the communication module 110 may be a device including hardware and software necessary for transmitting and receiving signals such as control signals or data signals through wired/wireless connection with other network devices.

The processor 230 executes the stadium food and beverage delivery program stored in the memory 220, but controls the overall operation for providing the stadium food and beverage delivery service using a plurality of messengers.

The stadium food and beverage delivery service may include services provided to the seller by identifying the order contents from the message input by the orderer and accepting the order, sending and receiving messages in a conversational format between the orderer and the chatbot, and extracting the order contents from the message contents. have.

Here, the processor 230 may perform various functions according to the execution of the program stored in the memory 220, and according to each function, the detailed modules included in the processor 230 are connected to the connector unit 250 and the chatbot engine unit 260. ) and the external service unit 270 . Detailed modules included in the processor 230 will be described in detail with reference to FIGS. 4 and 5 .

The database 240 stores data accumulated while performing a program for providing services related to the stadium food and beverage delivery program.

The operation of the stadium food and beverage delivery program according to an embodiment of the present invention is as follows.

The orderer may generate an order message using any one of the plurality of messenger programs 110 . In this case, the target of the transmission of the order message or the counterpart of the conversation is the account corresponding to the server 200 .

The order message sent by the orderer is received using the communication module 210 . The received message may be stored in the memory 220 or the database (DB, 240).

The processor 230 executes the stadium food and beverage delivery program, parses the order message, and extracts the transmission message. Then, the messenger protocol may be determined based on the extracted transmission message. In addition, the processor 230 may generate a response message in response to the transmission message by executing the stadium food and beverage delivery program. Then, the transmission type conversion of the response message is performed corresponding to the messenger protocol.

In this case, the conversion of the transmission form of the response message means converting it into a form that can be transmitted to the messenger program selected by the user among the plurality of messenger programs 110 .

Specifically, the processor 230 may execute the stadium food and beverage delivery program to extract and store any one or more of an orderer identification value, an orderer's input message, delivery location information, and a message generation time from the order message. In addition, a response message may be transmitted in response to an orderer identification value, or a response message may be generated in response to an orderer's input message. In addition, by storing the orderer identification value, the orderer's input message, delivery location information, and message creation time, the order history for each orderer can be accumulated and stored, or frequently ordered menus, order statistics, etc. can be derived using the order history.

The processor 230 executes the stadium food and beverage delivery program, and when the messenger protocol is a protocol corresponding to the first messenger 111, divides the response message into sentences, divides the response message by sentence, and transmits the response message to the orderer. .

In addition, the processor 230 executes the stadium food and beverage delivery program, and when the messenger protocol is a protocol corresponding to the second messenger 112, provides one or more selection areas corresponding to the response message, and the orderer When the first selection area is selected, an order message corresponding to the first selection area is generated.

In addition, the processor 230 executes the stadium food and beverage delivery program, and when the messenger protocol is a protocol corresponding to the third messenger 113 , generates a response message even when an order message is not input, and sends the response message to the orderer can be transmitted

The first messenger 111 to the third messenger 113 may correspond to any one of different messenger programs. That is, Kakao Talk, Naver Line, Naver Talk Talk, WhatsApp, WeChat, Facebook Messenger, Instagram Messenger, etc. may be included. However, the embodiment is not limited thereto, and all messengers that the orderer can create and transmit to the other party may correspond to the message.

The processor 230 executes the stadium food and beverage delivery program, and converts the transmission form or data structure of the response message to correspond to the messenger program used by the orderer.

For example, KakaoTalk may transmit a response message in response to the order message only when the orderer transmits the order message. That is, when the orderer does not transmit the order message, the response message cannot be transmitted to the orderer. However, if you want to send a response message first, you can make a separate contract for Alim Talk and pay the amount per case.

In Telegram, the stadium food and beverage delivery system may preferentially transmit a response message to the orderer regardless of whether the orderer has sent the order message.

In addition, in the case of a telegram, it is possible to classify sentences included in the response message and transmit the response message to the orderer for each sentence. In KakaoTalk, it is impossible to send a response message to the orderer by dividing the text by sentence, like Telegram, and it sends the response message to the orderer at once.

For example, when the orderer inputs an order message of "Hello", the processor 230 executes the stadium food and beverage delivery program, "Nice to meet you", "This is a smart order and order", "Please select a store." generates a response message. When the orderer uses KakaoTalk to input the order message "Hello", the response message is sent to the orderer by combining the sentence "Nice to meet you. This is Smart Order & Order. Please select a store" into one response message. do.

When an orderer enters an order message saying "Hello" using Telegram, three sentences are sent, "Nice to meet you", "This is a smart order and order", and "Please choose a store." That is, three messages are sequentially transmitted to the orderer corresponding to the number of sentences included in the response message.

In addition, KakaoTalk provides a function called Quick Reply. The quick reply function is a function to increase the convenience of answering the orderer by listing the answers that the orderer can answer when a question is included in the response message generated by the chatbot.

For example, if the chatbot sends a response message to the orderer with the question "What color do you like?" create In addition, the orderer may click the response area or directly input a color. When the orderer clicks the response area or directly inputs a color, the color is created and sent as an order message and recorded in the chat window. However, Telegram does not support this quick reply function.

As described above, each of the plurality of messenger programs has different functions and structures. Accordingly, the processor 230 executes the stadium food and beverage delivery program, and converts the transmission form or data structure of the response message to correspond to the messenger program used by the orderer.

Hereinafter, with reference to FIGS. 4 and 5, the stadium food and beverage delivery system 1 according to the embodiment will be described.

4 is a conceptual diagram of the stadium food and beverage delivery system 1 according to the embodiment, and FIG. 5 is a configuration diagram of the chatbot engine unit 260 according to the embodiment.

Referring to FIG. 4 , the stadium food and beverage delivery system 1 may include a connector unit 250 , a chatbot engine unit 260 , and an external service unit 270 .

The connector unit 250 receives an order message generated from a messenger selected by the orderer among the plurality of messengers 110 . Then, the order message is parsed to extract the transmission message and the protocol corresponding to the messenger selected by the orderer. And, when a response message to the order message is generated in the chatbot engine unit 260, the form conversion of the response message is performed so that it can be transmitted to the messenger selected by the orderer in response to the protocol of the order message.

Specifically, the connector unit 250 converts the response message and image received from the chatbot engine unit 260 into a form suitable for each messenger, and adapts to the standard set by each messenger, the functions provided and the functions to limit. It is possible to perform tasks such as integrating/separating response messages and images, converting image size, resolution, and ratio, and creating a selection area using images and messages.

The chatbot engine unit 260 identifies the intention of the order message and interprets the meaning, selects a suitable scenario from among the already configured chatbot scenarios, induces the orderer's next action, or derives a result value that matches the orderer's intention, Creates a response message to be delivered to the orderer. Therefore, the response message is

The chatbot engine unit 260 may include a natural language processing unit (NLU, Natural Language Understanding, 261), a dialog management unit (DM, Dialog Manager, 262), and a natural language generation unit (NLG, Natural Language Generation, 263).

The natural language processing unit 261 recognizes the intention of the sentence included in the order message and interprets the meaning of the sentence. The conversation management unit 262 and the natural language generation unit 263 manage conversations with the orderer based on the content interpreted by the natural language processing unit 261 .

The natural language processing unit 261 may include an intent classification unit 265 and a domain classification unit 264, and the intent classification unit 265 includes a morpheme analysis unit 266 and an entity. It may include a name recognition unit (NER, Named Entity Recognition, 267).

The domain classification unit 264 classifies the subject of the order message. That is, the subject of the order message can be classified into a question for ordering food and beverage, an answer to a question received from a food and beverage delivery program at the stadium, and a meaningless sentence from a customer.

The intention classification unit 265 performs intention classification of the order message. It distinguishes the intention of the message to which of the intentions designed in advance, such as order request, order cancellation, order confirmation, and information transfer.

The morpheme analysis unit 266 included in the intention classification unit 265 segments the sentences included in the order message into morphemes that are the smallest unit of meaning. In addition, the entity name bride 267 included in the intention classification unit 265 may identify and extract a person, an organization, a place, etc. from the order message.

The conversation management unit 262 included in the chatbot engine unit 260 analyzes the correlation between the action processing unit (not shown) that determines the response action based on the content analyzed by the natural language processing unit 261 and the previous message of the orderer. It may include a context management unit (not shown) that understands the context.

The natural language generator 263 included in the chatbot engine unit 260 uses the orderer's intention derived from the natural language processing unit 261 and the response action and context derived from the conversation management unit 262 to respond to the order message. create To this end, a natural response message can be generated so that the user can understand it by using a template prepared in advance and stored information and words.

The external service unit 270 provides services such as store management and order management by using the intention, response, order content, context, etc. of the order message derived from the chatbot engine unit 260 . For example, the external service unit 270 may manage information necessary for store operation, such as store operating hours, store location information, and store notices, and transmit the information to the orderer using the chatbot engine unit 260 .

In addition, the external service unit 270 manages menus sold in stores, out-of-stock menus, prices, options, and country of origin information of each menu, and transmits them to the orderer using the chatbot engine unit 260 . In addition, the external service unit 270 manages the status of the order, such as order reservation, order confirmation, menu preparation, menu provision, completed order, and order cancellation, with respect to the order received in response to the order message, and the status of the order The data may be transmitted to the orderer using the chatbot engine unit 260 .

The external service unit 270 may manage payment details for each hour or menu, such as daily settlement, weekly settlement, and monthly settlement. In addition, the external service unit 270 generates personalized promotions or coupons by collecting and analyzing orderer data such as orderer gender, age, order menu, and order frequency, and using the chatbot engine unit 260 to provide promotions and coupons to the orderer. content can be transmitted.

Hereinafter, a method of operating a stadium food and beverage delivery system according to an embodiment will be described with reference to FIG. 6 .

6 is a flowchart of a method of operating a stadium food and beverage delivery system according to an embodiment.

In the order message receiving step (S410), the communication module 210 receives an order message generated by using any one of a plurality of different messenger programs (110).

In the transmission message extraction step (S420), the processor 230 executes the stadium food and beverage delivery program to parse the order message. The transmission message is extracted by parsing the order message. The order message may include not only a message for placing an order, but also an inquiry regarding inquiries related to orders and sales. In addition, the transmission message may include a messenger protocol corresponding to the messenger used by the orderer, orderer identification information, orderer input message content, order time, delivery location information, and the like.

In the messenger protocol deriving step (S430), the processor 230 derives the messenger protocol based on the transmission message by executing the stadium food and beverage delivery program. That is, a messenger protocol corresponding to the messenger program selected by the orderer is derived.

In the response message generation step (S440), the processor 230 generates a response message in response to the transmission message by executing the stadium food and beverage delivery program. At this time, as described above, the processor 230 understands the intent, semantic analysis and context of the order message, and accordingly, the subject of the order message is a question for food and beverage ordering, an answer to a question received from the stadium food and beverage delivery program, It can be classified as meaningless sentences of customers.

In addition, the processor 230 may distinguish which intention of the order message corresponds to which intention among pre-designed intentions such as order request, order cancellation, order confirmation, and information transfer. Then, a response message is generated by using a response action set according to the subject and/or intention of the order message, context, a pre-prepared template, stored information, words, and the like.

In the response message transmission form conversion step (S450), the processor 230 executes the stadium food and beverage delivery program to perform the transmission type conversion of the response message in response to the messenger protocol. For example, when the messenger protocol is a protocol corresponding to the first messenger 111 , the response message may be divided into sentences, and the response message may be divided into sentences and transmitted to the orderer.

In addition, the processor 230 executes the stadium food and beverage delivery program, and when the messenger protocol is a protocol corresponding to the second messenger 112 , provides one or more selection areas corresponding to the response message, and the orderer provides the first selection area among the selection areas. When the first selection area is selected, an order message corresponding to the first selection area is generated.

In addition, the processor 230 executes the stadium food and beverage delivery program, and when the messenger protocol is a protocol corresponding to the third messenger 113 , generates a response message even when an order message is not input, and sends the response message to the orderer can be transmitted

An embodiment of the present invention may also be implemented in the form of a recording medium including instructions executable by a computer, such as a program module executed by a computer. Computer-readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. Also, computer-readable media may include computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

Although the methods and systems of the present invention have been described with reference to specific embodiments, some or all of their components or operations may be implemented using a computer system having a general purpose hardware architecture.

The foregoing description of the present invention is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a distributed manner, and likewise components described as distributed may also be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

1: Stadium food and beverage delivery system 100: Orderer terminal
200: server 300: merchant terminal
210: communication module 220: memory
230: database 240: processor

Claims (17)

In the stadium food and beverage delivery method,
Setting a first location that is a starting point of a plurality of seller terminals arranged in the stadium;
Receiving, by the server from the orderer terminal, order request information including any one or more of location information, seat information, order details, and payment information of the orderer;
The server compares the first location with the second location corresponding to the location information of the orderer or the seat information of the orderer, and transmitting the order request information to the first seller terminal located at the nearest distance;
When delivery is completed in response to the order request information, setting the second location as the first location of the first seller terminal
A method of delivering food and beverages to the stadium, comprising: According to claim 1,
The step of setting the first position is:
dividing the seats of the stadium into a plurality of zones;
Setting any one or more of a plurality of seller terminals as a second seller terminal that performs delivery to a first area among the plurality of areas
A method of delivering food and beverages to the stadium, comprising: 3. The method of claim 2,
Transmitting the order request information to the first seller terminal comprises:
transmitting the order request information to the second seller terminal designated in the zone corresponding to the second location;
A method of delivering food and beverages to the stadium, comprising: 4. The method of claim 3,
Setting the second position to the first position comprises:
deriving the remaining amount of food and beverage by using the order request information, and displaying the remaining amount of food and beverage on the seller terminal
A method of delivering food and beverages to the stadium, comprising: 5. The method of claim 4,
Transmitting the order request information to the first seller terminal comprises:
deriving an expected arrival time using the first location information and the second location information of the first merchant terminal or the second merchant terminal, and
generating an order confirmation notification including the expected arrival time and transmitting it to the orderer terminal
A method of delivering food and beverages to the stadium, further comprising: 6. The method of claim 5,
The step of generating the order confirmation notification and transmitting it to the orderer terminal,
Generating order receipt authentication information in the orderer terminal
including,
Setting the second position to the first position comprises:
determining that delivery corresponding to the order request information has been completed when the order receipt authentication information is input to the seller terminal
A method of delivering food and beverages to the stadium, further comprising: 7. The method of claim 6,
The step of dividing the seats of the stadium into a plurality of zones,
Separating the seats of the stadium into a plurality of zones using any one or more of the number of seats in the stadium, the seating arrangement of the stadium, the number of seller terminals, days of the week, game time, and whether or not a home away game is played
A method of delivering food and beverages to the stadium, comprising: 8. The method of claim 7,
receiving the order request information;
The method in which the orderer inputs the seat number, the method of obtaining seat information using the NFC sticker attached to the seat, the method of obtaining the seat information using the QR code attached to the seat, and scanning the seat sticker attached to the seat using the orderer terminal device obtaining seat information using any one of a method of recognizing a barcode or a QR code of a paper ticket using the orderer terminal device
A method of delivering food and beverages to the stadium, comprising: In the stadium food and beverage delivery system,
an orderer terminal that receives order request information including any one or more of location information, seat information, order details, and payment information from the orderer or displays data;
memory to store the stadium food and beverage delivery program;
A processor for executing the stadium food and beverage delivery program stored in the memory, and
and a seller terminal that receives and displays order request data from the processor, and receives information from the seller,
The processor executes the stadium food and beverage delivery program, sets a first location that is a starting point of the seller terminal, and compares the first location with a second location corresponding to the orderer's location information or the orderer's seat information to transmit the order request information to the first seller terminal located in the nearest distance, and when delivery is completed in response to the order request information, setting the second location as the first location of the first seller terminal , stadium food and beverage delivery systems. 10. The method of claim 9,
The processor is
The stadium food and beverage delivery system, which divides the seats of the stadium into a plurality of zones, and sets any one or more of the plurality of seller terminals as a second seller terminal for performing delivery to the first zone among the plurality of zones. 11. The method of claim 10,
The processor is
By executing the stadium food and beverage delivery program, the stadium food and beverage delivery system for transmitting the order request information to the second seller terminal designated in the area corresponding to the second location. 12. The method of claim 11,
The processor is
The stadium food and beverage delivery system for executing the stadium food and beverage delivery program, deriving the remaining food and beverage amount using the order request information, and displaying the remaining food and beverage amount on the seller terminal. 13. The method of claim 12,
The processor is
Execute the stadium food and beverage delivery program, derive an expected arrival time using the first location information and the second location information of the first seller terminal or the second seller terminal, and order confirmation including the expected arrival time A stadium food and beverage delivery system that generates a notification and transmits it to the orderer terminal. 14. The method of claim 13,
The processor is
Executing the stadium food and beverage delivery program, generating order receipt authentication information in the orderer terminal, and determining that delivery corresponding to the order request information is completed when the order receipt authentication information is input to the seller terminal Food and beverage delivery system. 15. The method of claim 14,
The processor is
The number of seats in the stadium, the seating arrangement of the stadium, the number of seller terminals, the day of the week, the game time, and whether the seats in the stadium are divided into a plurality of zones using any one or more of a home away game, stadium food and beverage delivery system. 16. The method of claim 15,
The orderer terminal,
The method in which the orderer inputs the seat number, the method of obtaining seat information using the NFC sticker attached to the seat, the method of obtaining the seat information using the QR code attached to the seat, and scanning the seat sticker attached to the seat using the orderer terminal device A method for obtaining seat information using any one of a method of recognizing a barcode or a QR code of a paper ticket using the orderer terminal device, the stadium food and beverage delivery system. A non-transitory computer-readable recording medium in which a computer program for performing the stadium food and beverage delivery method according to any one of claims 1 to 8 is recorded.

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