KR102459864B1 - Methods, servers and devices for providing video calls - Google Patents

Abstract

According to one embodiment, disclosed are a method and a device. The method may include the steps of: obtaining provider information including available response time information of a provider from a provider device; obtaining a video call request for the provider among a plurality of providers from a customer device; and providing a video call between the provider device and the customer device based on a comparison result of the available time according to the available time information and the obtaining time of the video call request.

Description

Methods, servers and devices for providing video calls

The technical field of the present disclosure relates to a technical field for providing a video call that connects a customer device and a provider device using a standardized Web Real-Time Communication (WebRTC) technology based on a peer-to-peer call.

Portable terminals including smartphones with high-performance cameras and displays are already being used universally, and recently, LTE, the 4th generation mobile communication standard, and 5th generation (5Generation wireless network) with higher transmission speed and reduced connection delay time are commercialized. is being done In addition, video telephony technologies using Web Real-Time Communication (WebRTC) are being provided in various forms such as video conferencing and distance education in these mobile terminals and general computers.

WebRTC is a technology developed by Google in the United States as an open source technology and provided to the general public. After that, the International Internet Standardization Organization works on protocol standardization, and the World Wide Web Consortium (W3C) defines API (Application Programming Interface). It is an API designed to allow web browsers to communicate with each other without the help of a plug-in, and can be used for voice calls, video calls, and PtoP (Peer to Peer) file sharing.

Recently, marketing and promotion activities for products and services using media such as SNS (Social Network Service) or live commerce have been actively carried out. There is a problem in that only feedback from buyers is unilaterally distributed and only limited to the level of text chatting is reflected in real time. In addition, there are cases where it is difficult to utilize this marketing method, which is mainly distributed and supplied in large quantities, or participation is excluded for small suppliers.

Therefore, a platform for one-to-one customer response service using video calls is needed, and due to the spread of Corona 19, an application that can deliver detailed product and service descriptions with video without directly visiting the store is needed in a non-face-to-face situation. it was done In addition, since video calls have a psychological barrier to the first attempt than text chatting or voice calls, it is necessary to alleviate this through various functions of the application.

Korean Patent Laid-Open Patent No. 10-20130120090 (2013.11.04)

The problem to be solved in the present disclosure is to connect the WebRTC video technology between devices, so that the user can conveniently access and reduce the burden of video calls with the other party, so that the necessary information can be exchanged efficiently by improving the convenience. It is intended to provide a system and method.

The problems to be solved in the present disclosure are not limited to the problems mentioned above, and other problems not mentioned will be clearly understood by those skilled in the art from the following description.

As a technical means for achieving the above-described technical problem, the server according to the first aspect of the present disclosure connects a customer device and a provider device using WebRTC (Web Real-Time Communication) technology standardized based on a peer-to-peer call. A method of providing a video call, the method comprising: obtaining, from the provider device, provider information including available time information of the provider; obtaining a video call request from the customer device to the provider from among a plurality of providers; and providing a video call between the provider device and the customer device based on a result of comparing the available time according to the available time information and the acquisition time of the video call request.

In addition, in the step of providing a video call between the provider device and the customer device, when the acquisition time of the video call request is not included in the available time, the pre-stored guide video of the provider can be provided to the customer device. have.

In addition, the providing of the video call between the provider device and the customer device may include providing a video call between the provider device and the customer device when the acquisition time of the video call request is included in the available time.

In addition, in the step of providing a video call between the provider device and the customer device, when the acquisition time of the video call request is included in the first time section included in the available time, the first time section corresponding to the first time section 1 providing a video call between a provider device and the customer device; and when the acquisition time of the video call request is included in the second time interval included in the available time, providing a video call between the second provider device and the customer device corresponding to the second time interval; and, the provider device may include the first provider device and the second provider device.

In addition, the step of providing a video call between the provider device and the customer device transmits the video information and audio information obtained from the provider device to the customer device according to the initial setting, and the voice information obtained from the customer device transmitting to the provider device; and transmitting the image information obtained from the customer device to the provider device according to an initial setting update request obtained from the customer device.

In addition, the step of providing a video call between the provider device and the customer device

When the acquisition time of the video call request is included in an overlapping time interval in which the first time interval and the second time interval overlap, the first account corresponding to the first provider device and the first account corresponding to the second provider device As a result of comparing the level of the second account, as a result of comparing the priority working hours set in the first account and the second account with the acquisition time of the video call request, whether the acquisition time of the video call request is included in the general working hours A video call may be provided between the provider device and the customer device based on whether or not the first account and the average response time of the second account are compared.

According to the second aspect of the present disclosure, a server that provides a video call that connects a customer device and a provider device using WebRTC (Web Real-Time Communication) technology standardized based on a peer-to-peer call is provided from the provider device to the provider. a receiving unit for obtaining supplier information including available time information and obtaining a video call request to the supplier from among a plurality of suppliers from the customer device; and a processor that provides a video call between the provider device and the customer device based on a result of comparing the available time according to the available time information and the acquisition time of the video call request.

In addition, when the acquisition time of the video call request is not included in the available time, the processor may provide a pre-stored guide video of the provider to the customer device.

In addition, the processor provides a video call between the first provider device and the customer device corresponding to the first time period when the acquisition time of the video call request is included in the first time period included in the available time period and, when the acquisition time of the video call request is included in the second time interval included in the available time, providing a video call between the second provider device and the customer device corresponding to the second time interval, and The provider device may include the first provider device and the second provider device.

According to the third aspect of the present disclosure, a provider device that provides a video call using a Web Real-Time Communication (WebRTC) technology standardized based on a peer-to-peer call provides provider information including information on available time of the provider. a receiving unit for obtaining, from a customer device, a video call request to the provider from among a plurality of providers; and a processor that provides a video call to the customer device based on a result of comparing the available time according to the available time information and the acquisition time of the video call request.

In addition to this, other specific details are included in the detailed description and drawings.

According to an embodiment of the present disclosure, through a video call, a provider can create an advertisement effect while explaining products and services. Through various embodiments, the psychological burden of using a video call is minimized to induce participation in a video call. This enables communication with improved reliability and efficiency, which are the essential strengths of video calls.

Effects of the present disclosure are not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the following description.

1 is a block diagram schematically illustrating a configuration of a provider device according to an embodiment.
2 is a flowchart illustrating each step of providing a video call by a provider device according to an embodiment.
3 is a block diagram schematically illustrating a configuration of a server according to an embodiment.
4 is a flowchart illustrating each step of a server providing a video call according to an exemplary embodiment.
5 is a diagram schematically illustrating various hardware devices according to an embodiment.
6 is a block diagram schematically illustrating various hardware devices that can be used in an embodiment.
7 is a flowchart illustrating each step of providing a video call according to an embodiment.
8 is a diagram illustrating a flow chart of a service provided according to an embodiment.
9 is a diagram schematically illustrating an example in which a service is provided according to an embodiment.
10 is a diagram schematically illustrating an example of a guide video according to an embodiment.
11 is a diagram schematically illustrating an embodiment of providing a video call to a customer device.
12 is a diagram illustrating a specific example of reception, transmission, and camera settings of each device according to an embodiment.

Advantages and features of the present disclosure, and a method of achieving them will become apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present disclosure is not limited to the embodiments disclosed below, but may be implemented in various different forms, and only the present embodiments allow the disclosure to be complete, and the scope of the present disclosure to those of ordinary skill in the art It is provided to fully inform

The terminology used herein is for the purpose of describing the embodiments and is not intended to limit the present disclosure. In this specification, the singular also includes the plural, unless specifically stated otherwise in the phrase. As used herein, “comprises” and/or “comprising” does not exclude the presence or addition of one or more other components in addition to the stated components. Like reference numerals refer to like elements throughout, and "and/or" includes each and every combination of one or more of the recited elements. Although "first", "second", etc. are used to describe various elements, these elements are not limited by these terms, of course. These terms are only used to distinguish one component from another. Accordingly, it goes without saying that the first component mentioned below may be the second component within the spirit of the present disclosure.

Unless otherwise defined, all terms (including technical and scientific terms) used herein will have the meanings commonly understood by those of ordinary skill in the art. In addition, terms defined in a commonly used dictionary are not to be interpreted ideally or excessively unless clearly specifically defined.

Spatially relative terms "below", "beneath", "lower", "above", "upper", etc. It can be used to easily describe the correlation between a component and other components. A spatially relative term should be understood as a term that includes different directions of components during use or operation in addition to the directions shown in the drawings. For example, when a component shown in the drawing is turned over, a component described as “beneath” or “beneath” of another component may be placed “above” of the other component. can Accordingly, the exemplary term “below” may include both directions below and above. Components may also be oriented in other orientations, and thus spatially relative terms may be interpreted according to orientation.

Hereinafter, embodiments will be described in detail with reference to the drawings.

1 is a block diagram schematically illustrating a configuration of a provider device 100 according to an embodiment.

Referring to the drawings, the provider device 100 may include a receiver 110 and a processor 120 .

The receiving unit 110 according to an embodiment may obtain supplier information including response time information of a plurality of suppliers, and may obtain a video call request for at least one supplier among a plurality of suppliers from a customer device.

The processor 120 according to an embodiment may provide a video call to the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request.

In addition, it can be understood by those of ordinary skill in the art that other general-purpose components in addition to those shown in FIG. 1 may be further included in the provider device 100 . For example, the provider device 100 may further include a memory (not shown) for storing available time information. Alternatively, according to another embodiment, those of ordinary skill in the art may understand that some of the components shown in FIG. 1 may be omitted.

The provider device 100 according to an embodiment may be used by a user or an operator, and is equipped with a touch screen panel such as a mobile phone, a smart phone, a personal digital assistant (PDA), a portable multimedia player (PMP), a tablet PC, etc. It can work with all kinds of handheld-based wireless communication devices, and besides, devices with a foundation for installing and running applications, such as desktop PCs, tablet PCs, laptop PCs and IPTVs including set-top boxes. may be included or linked to.

The provider device 100 may be implemented as a terminal, such as a computer, that operates through a computer program for realizing the functions described herein.

The provider device 100 and the server according to an embodiment may support a video call providing service and an application providing the same. The provider device 100 may operate independently to provide a video call to a customer device, and may perform an operation to provide a video call to a customer device through interworking with a server.

Hereinafter, although an embodiment in which the provider device 100 according to an embodiment independently provides a video call to a customer device will be mainly described, as described above, a video call may be provided through interworking with a server. That is, it can be seen that the provider device 100 and the server according to an embodiment may be integrated in terms of their functions, and the server may be omitted, and is not limited to any one embodiment.

2 is a flowchart illustrating each step of providing a video call by the provider device 100 according to an embodiment.

In an embodiment, the provider device 100 may provide a video call to the customer device using a Web Real-Time Communication (WebRTC) technology standardized based on a peer-to-peer call.

In step S210, the supplier device 100 may obtain supplier information including information on the available time of the supplier.

In one embodiment, the provider may be composed of a plurality of personnel capable of receiving a video call, and the available time information of the provider includes information on business hours during which the provider receives the video call of the provider and performs business can do.

For example, the supplier may perform consultation, guidance, sales, advertisement, and service through a video call with a customer, and the available response time information may indicate a time during which the supplier can receive a video call during work. .

This available time may include, for example, a business time interval assigned to each provider. Accordingly, the plurality of providers may perform tasks according to their assigned work time intervals.

In step S220, the provider device 100 may obtain a video call request for the provider from among a plurality of providers from the customer device.

In one example, the customer device may transmit a video call request to the provider to the provider device 100 or the server.

In an embodiment, the supplier may be at least one supplier among a plurality of suppliers. Accordingly, the step of obtaining the video call request for the provider performed in step S220 may represent the step of obtaining the video call request for at least one provider of the plurality of providers from the customer device.

For example, the step of obtaining a video call request for at least one of the plurality of providers from the customer device may include receiving a video call request for at least one provider or all of the providers selected according to a signal received from the customer device. It can indicate the steps to obtain.

As an example, the provider device 100 may use a selection input obtained from the customer device to determine at least one provider device 100 to provide a video call with the customer device. The selection input obtained from the customer device may include a selection input for at least one provider device 100 of the list of a plurality of provider devices 100 provided or a selection input for the entire provider device 100 provided. have.

In another embodiment, the video call request may not specify at least one of the provider device 100 and the provider account, or may specify the whole. The following embodiments may be described for such a situation.

In step S230, the provider device 100 may provide a video call to the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request.

For example, as a result of comparing the available time and the acquisition time of the video call request, when the acquisition time of the video call request is included in the available time, the corresponding provider can be considered to be able to respond to the video call, The provider device 100 may provide a video call to the customer device.

In an embodiment, when the acquisition time of the video call request is not included in the available time, a pre-stored guide video of the provider corresponding to the video call request may be provided to the customer device.

For example, as a result of comparing the available time and the time of obtaining the video call request, if the time of obtaining the video call request is not included in the available time, the provider corresponding to the video call request is considered to be out of the current business hours. can

In this case, since it is not possible to provide a video call to the customer device, a video or audio information obtained in advance from the plurality of supplier devices 100 and notifying that the supplier is not currently working hours, the supplier's company / store / product A video or audio guide may be provided to the customer device, including an introductory video or audio, a face image of a corresponding provider, or contact information of an alternative department that may guide information included in the video call request.

In an embodiment, the provider device 100 is a video call between the first provider device and the customer device corresponding to the first time section when the acquisition time of the video call request is included in the first time section included in the available time. can provide

For example, when the provider is able to respond during the first time interval, when a video call request is obtained during the corresponding time interval is included, the provider device 100 performs a video call between the provider device 100 and the customer device. can provide

In addition, when the acquisition time of the video call request is included in the second time section included in the available time, a video call between the second provider device and the customer device corresponding to the second time section may be provided.

In an embodiment, in the provider device 100, there may exist a case in which the acquisition time of the video call request is included in the overlapping time interval in which the first time interval and the second time interval overlap.

As such, when a video call request is obtained in the overlapping time period, it may be preferable in terms of smooth service provision to first determine a device or an account to provide the video call request.

Accordingly, the provider device 100, when the acquisition time of the video call request is included in the overlapping time interval, the level of the first account corresponding to the first provider device and the second account corresponding to the second provider device Comparison results can be obtained.

For example, the provider device 100 is a first device, a second device, . may include. In addition, each of the provider devices 100 may include overall information on the accounts of the providers, such information may include a level indicating a grade/sequence for the account, identification information such as contact information, and response time information. can Here, the level is information indicating the level/sequence of the provider, and as the level of the account is higher or lower, the level of the provider corresponding to the account may be higher or lower.

Also, the provider device 100 may obtain a comparison result between the priority working hours set in the first account and the second account and the acquisition time of the video call request.

For example, the preferred working time may indicate a time during which a provider corresponding to the preferred working time performs a task by receiving a video call request preferentially over a provider not corresponding to the preferred working time. Such preferential working hours may be included in the available hours and may overlap with the available hours.

In addition, the provider device 100 may determine whether the acquisition time of the video call request is included in the normal working hours of the account corresponding to each provider device (100).

In addition, the provider device 100 may obtain a comparison result for the average response time of the first account and the second account.

For example, the average response time may be information about a time indicating how quickly a video call request provided to each account was responded to.

As such, the provider device 100 compares the level of the first account and the second account, the comparison result between the priority working hours set in the first account and the second account, and the acquisition time of the video call request, the video call request On the basis of whether the acquisition time is included in the normal working hours and the result of comparison of the average response times of the first account and the second account, the video call request is displayed in an overlapping time interval in which the first time interval and the second time interval overlap. If the acquisition time is included, a video call may be provided to the customer device.

In an embodiment, the provider device 100 obtains the acquisition time of the video call request in the overlapping time interval, and when the acquisition time of the video call request is obtained in the normal working hours of the first account and the second account, the first Based on a result of comparing the level of the account and the second account, a video call according to a video call request may be preferentially provided to an account having a lower level.

For example, the low-level account may be an account to which responsibility for direct business response is assigned, or may be an account preset to provide video calls with priority relative to other high-level accounts.

In addition, the high-level account may be an account to which responsibility for task management is assigned, or may be an account preset to have a lower priority for providing a video call than other low-level accounts.

In one embodiment, when the acquisition time of the video call request is included in the overlapping time interval, and the overlapping time interval is the preferred working time of the first account and the second account, that is, when all circumstances and conditions are the same, the video call request is When obtained, the provider device 100 may provide a video call to at least one provider device 100 having a long average response time based on the average response time of each previously acquired account.

For example, the pre-obtained average response time of each account may include information about an average response time responding to a video call request provided after a video call request is provided to each provider device 100 .

In the case of an account with a long average response time, it can be seen that a quick response was not made, and as a result, it can be seen that the number of responses to the entire video call request is low. By providing video call requests, you can balance your work and provide some sort of benefit to accounts with lower average response times.

In another embodiment, the provider device 100 gives a high weight in the order of the comparison result between the priority working time and the video call request acquisition time, the comparison result for the level, the average response time comparison result, and whether it is included in the general working hours. and may determine the provider device 100 to provide a video call with the customer device based on the assigned weight.

For example, if the acquisition time of the video call request is included in the overlapping time interval, and there is an account corresponding to the preferred working hours among the first account and the second account, the video call is preferentially made to the account corresponding to the preferred working time. It may be desirable in terms of smooth service provision, and if one video call is provided to multiple accounts, there is a risk of conflict between tasks. Weights may be assigned.

In addition, when the time of acquiring a video call request is included in the overlapping time, the video call is preferentially provided to the account with a lower level, so that each account can perform the assigned task appropriately. A high weight may be given to the ranking.

In addition, based on the average response time comparison result, we plan to provide a video call based on a video call request to accounts with a long average response time preferentially to balance work and provide a kind of benefit to accounts with a short average response time. Therefore, the third highest weight may be given to the average response time comparison result.

In addition, depending on whether or not it is included in normal working hours, it is possible to determine an operation such as providing a video call to the account or providing a guide video of a pre-stored provider, but the importance of the operation for overlapping time is relatively low may be given the highest weight in the 4th place on whether or not they are included in normal working hours.

The provider device 100, when the acquisition time of the video call request is included in the overlapping time, based on the weights given differently as described above, by determining the provider device 100 to provide a video call between the customer devices It can provide a work environment and a service environment.

In another embodiment, the level of the first account and the second account is the same, and a video call is made in an overlapping time section in which the first time section and the second time section corresponding to the available time of the first account and the second account overlap When the acquisition time of the request is included and the level of the first account and the second account is the same, the provider device 100 may further acquire the average response time and the number of responses on the same day of the first account and the second account, At least one provider device 100 to provide a video call with the customer device may be determined based on the obtained information.

For example, if the level of the first account and the second account are the same, it may not be appropriate to determine the provider device 100 to provide the video call according to the comparison result for the level.

Accordingly, when the level of the first account and the second account are the same, the provider device 100 gives a higher weight in the order of the number of responses on the day and the average response time on the day, as a result of comparing the priority working hours and the acquisition time of the video call request. may be assigned, and at least one provider device 100 to provide a video call with the customer device may be determined based on the assigned weight.

For example, in the case of preferential working hours, since it may be desirable to provide video calls over other accounts in terms of smooth business performance, it is the highest value weights can be assigned.

In addition, since it may be desirable not to provide a video call to accounts with a large number of responses on the same day, in order to provide a kind of benefit that can guarantee a part of the break time in line with work equity, the second highest weight for the number of responses on the same day can be given.

In addition, the number of responses may vary depending on the case where the average response time of the day is long or short, so the sincerity of the day's work can be partially evaluated. However, in a sales environment, most suppliers may want to respond relatively quickly for sales success, so the average response time of the day may be given high weight as the third highest.

When the level of the first account and the second account are the same, the provider device 100 determines the provider device 100 to provide a video call between the customer devices based on the weights given differently as described above, thereby making smooth work Environment and service environment can be provided.

In one embodiment, the provider device 100 may transmit video information and audio information including a face image of a provider for a video call, etc. obtained from a plurality of provider devices 100 according to the initial setting to the customer device, and , the voice information obtained from the customer device may be transmitted to the provider device 100 .

Specifically, the initial setting may be preset so that, when a video call is provided, image information including a customer's face image is not transmitted to the provider device 100 . This may be to prevent the customer's psychological burden caused by video calls such as colphobia.

The provider device 100 may transmit image information obtained from the customer device to the provider device 100 according to an initial setting update request obtained from the customer device.

Specifically, the provider device 100 may receive an initial setting update request of the customer device. The initial setting update request may be an update request for the initial setting that provides only voice information without providing the video information that is the initial setting during a video call, and according to the update request for the initial setting, the provider device 100 provides voice information You can update the initial settings to provide image information with

Accordingly, it is possible to reflect each user's recognition of face exposure during a video call, so that it is possible to provide a service use environment in which a personalized setting is possible for each user.

3 is a block diagram schematically illustrating a configuration of a server 1000 according to an embodiment.

Referring to the drawings, the server 1000 may include a receiver 1100 and a processor 1200 .

The receiving unit 1100 according to an embodiment may obtain supplier information including information on available time of the supplier from the supplier device 100, and may obtain a video call request for the supplier from among a plurality of suppliers from the customer device. .

The processor 1200 according to an embodiment may provide a video call between the provider device 100 and the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request. have.

The server 1000 may perform various operations for providing a video call between the provider device 100 and the customer device.

When the acquisition time of the video call request is not included in the available time of at least one provider device 100 corresponding to the video call request, the processor 1200 according to an embodiment may provide a pre-stored guide video of the corresponding provider to the customer. can be provided to the device.

In addition, the processor 1200, when the acquisition time of the video call request is included in the first time interval included in the available time, video call between the first provider device 100 and the customer device corresponding to the first time interval If the acquisition time of the video call request is included in the second time interval included in the available time, a video call between the second provider device 100 and the customer device corresponding to the second time interval is provided. can Here, the first provider device 100 and the second provider device 100 may correspond to any one of the plurality of provider devices 100 , and the provider device 100 is such a first provider device 100 and The second provider device 100 may be included.

4 is a flowchart illustrating each step of the server 1000 providing a video call according to an embodiment.

In step S2100 , the server 1000 may obtain supplier information including information on the availability of the supplier from the supplier device 100 . Such provider information may include available time information for the plurality of provider devices (100).

In step S2200, the server 1000 may obtain a video call request for the provider from among a plurality of providers from the customer device.

In an embodiment, the supplier may be at least one supplier among a plurality of suppliers. Accordingly, the step of obtaining the video call request for the provider performed in step S2200 may represent the step of obtaining the video call request for at least one provider among a plurality of providers from the customer device.

In step S2300 , the server 1000 may provide a video call between the provider device 100 and the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request.

For example, when the available time includes an acquisition time of the video call request, the server 1000 may provide a video call between at least one provider and a customer device corresponding to the corresponding available time.

In an embodiment, when the acquisition time of the video call request is not included in the available time, the processor 1200 may provide a pre-stored guide video of the provider to the customer device.

For example, as a result of comparing the available time and the time of obtaining the video call request, if the time of obtaining the video call request is not included in the available time, the provider corresponding to the video call request is considered to be out of the current business hours. can

In this case, since it is not possible to provide a video call to the customer device, a video or audio information obtained in advance from the plurality of supplier devices 100 and notifying that the supplier is not currently working hours, the supplier's company / store / product A video or audio guide may be provided to the customer device, including an introductory video or audio, a face image of a corresponding provider, or contact information of an alternative department that may guide information included in the video call request.

In an embodiment, when the acquisition time of the video call request is included in the first time period included in the available time period, the server 1000 is configured between the first provider device 100 and the customer device corresponding to the first time period. Provide a video call and provide a video call between the second provider device 100 and the customer device corresponding to the second time section when the acquisition time of the video call request is included in the second time section included in the available time can do.

For example, when the provider is able to respond during the first time interval, when a video call request is obtained during the corresponding time interval is included, the server 1000 provides a video call between the provider device 100 and the customer device. can do.

In addition, when the acquisition time of the video call request is included in the second time section included in the available time, the server 1000 performs a video call between the second provider device 100 and the customer device corresponding to the second time section. can provide

The server 1000 may provide a service environment in which a smooth video call can be made between the provider and the customer by performing various operations for providing a video call between the provider device 100 and the customer device as described above.

5 is a diagram schematically illustrating various hardware devices according to an embodiment.

5 schematically shows various hardware devices usable in an embodiment. These configurations shown in FIG. 5 may represent a WebRTC service architect according to an embodiment.

Hereinafter, each configuration shown in the drawings will be described.

In an embodiment, the control server 530 and the WebRTC server 540 may be included in the server 1000 to perform respective operations.

According to an embodiment, there are a customer device 510 used by the customer, a control server 530 and a WebRTC server 540 connected over a network to a provider device 100 providing a product or service. Each of the devices 510 and 100 can be generally used in smartphones and tablets, but can be used in general computers and other terminal devices equipped with a camera and a speaker and a web browser, but in this case, the OS ( Operating System) should be developed additionally.

For such communication, a communication network connection is required between a transmitting terminal device and a receiving terminal device, and a wireless network such as Wi-Fi or LTE/5G network, which can be viewed as a wired network, can be connected in any form. There is no concern about the delay due to the speed of video call connection as the recent wireless network is also speeding up. The form of communication content may be a video call, a voice call, or a text chat.

The WebRTC server 540 for connecting PtoP (Peer to Peer) communication on the browser of each device can implement a function by applying an API (Application Program Interface) that is already open sourced and provided. Since it operates as a browser based on ICE (Interactive Connectivity Establishment), it is not necessary to download and install a separate program in the terminal device, and in addition, it is possible to connect automatically without the need for ID input.

6 is a block diagram schematically illustrating various hardware devices that can be used in an embodiment.

In this drawing, functions not related to the purpose of clearly explaining the operations according to the present invention are omitted. Recent portable terminal devices are equipped with various functions. In order to implement the present invention, at least a call request unit 511 through an application of this service, a voice input unit 512 including a microphone, and video recording including a camera A unit 513, an audio output unit 514 including a speaker, and an image output unit 515 including a screen display are required, and the customer device 510 and the provider device 100 are the same.

In this case, the control server 530 serves to control communication and functional operation through a back-end application technology.

When the communication unit 533 downloads and installs an application of the present service from the terminal device to perform a function of connecting to both terminal devices, the application includes information necessary for connection with the control server.

The information storage unit 531 stores various member information and data of users transmitted through the communication unit 533 in the memory device.

The application processing unit 532 may include a role of processing the data of the information storage unit in reference to the requirements from the devices received from the communication unit.

7 is a flowchart illustrating each step of providing a video call according to an embodiment.

Referring to the drawings, after the application is installed on the customer device 510 and the provider device 100 and both are registered as a member, the customer device 510 can search (S720) the information of the desired provider in advance. It is shown to include storing the information of the control server 530 (S710).

Then, the customer device 510 selects a desired supplier and requests a transmission to the control server 530 (S730), and the application processing unit 532 of the control server 530 is stored in the information storage unit 531. Refers to the provider's information to determine whether a call is possible.

At this time, if the comparison value comes out as a time that the provider cannot respond (time not working), it notifies the customer device 510 and terminates the communication (S741). When the provider is available for a response time (working hours), it first asks the provider device 100 for a call (S760), and upon receiving approval, requests a PtoP video call connection to the WebRTC server 140 to initiate a video call ( S780).

8 is a diagram illustrating a flow chart of a service provided according to an embodiment, and FIG. 9 is a diagram schematically illustrating an example in which a service is provided according to an embodiment.

Referring to FIG. 8 , in order to start the present embodiment, a method of searching for supplier information registered in an application (S811) and moving to a detailed supplier screen 930 and a specific hyperlink on the SNS 910 such as a blog are given. A method of moving the screen to the supplier detail screen 930 of the application by touching the mark or the connection button (S812) is shown.

After confirming the detailed description of the supplier, when the call is made (S820), the customer checks the available response time 650 of the supplier stored in the control server 530, and then determines whether a call is connected.

If it is not working hours compared to the response time of the provider stored in the information storage unit 531, the previously stored video is played (S870), and if the provider is working hours, whether the provider is on a call By determining (S850), if not in a call, a video call is connected (S860). However, when the provider is on a call, the previously stored video 1030 indicating that the call is in progress is played on the customer device 510 (S880).

Referring to FIG. 9 , an explanation of making a video call on a browser or application screen such as SNS according to an embodiment of the present invention is illustrated.

In the customer device 510, the company name, store name, or ID 930 input by the supplier can be inquired, and description information 940 about the company and product can be inquired in more detail, and also promotional photo information ( 960) can also be viewed.

In order to enter this supplier detail screen, select a company and company displayed on the screen 920 through an address or a search word in the customer device 510 on which this application is installed, or a specific mark or connection on the screen 910 of SNS such as a blog It may include touching a button.

10 is a diagram schematically illustrating an example of a guide video according to an embodiment.

Referring to the drawings, an example of using and storing a promotional image according to an embodiment of the present invention is shown.

In an embodiment, the anae video may include a promotional video.

After registering as a member, the supplier uses the video recording unit 523 to shoot and control a promotional video 1010, a video 1020 informing that the available time is not available, and a video 1030 informing that the user is on a call through the provider application. It can be stored in the information storage unit 531 of the server 530, which can play the image output by touching the introduction image button 950 in the customer device 510. In addition, it may include a function of using the image capturing unit 523 to store the image photo 1040 of the product in the information storage unit 531 .

11 is a diagram schematically illustrating an embodiment of providing a video call to a customer device 510 .

Referring to the drawings, there is shown an operation in which a provider (store owner) stores a schedule (working hours) in which a video call is possible and determines whether a call is connected in response to a call request from a customer according to an embodiment of the present invention.

Through the provider device 100 , the provider may set and input a video call response time 1150 . When you touch the work start button 1130, it is started in preference to the start time of the available time 1150, and the work end button 1140 can be terminated in preference to the end time of the available time 1150. .

In addition, a plurality of supplier devices 100 includes a button 1110 for applying a function that can be used alternately with one ID, and a display 1120 notifying that a party is working among a plurality of supplier terminal devices to include

Such setting information is stored in the information storage unit 531 so that when a video call is attempted from the customer terminal device, the application processing unit 532 determines whether a response is possible (S840).

12 is a diagram illustrating a specific example of reception, transmission, and camera settings of each device according to an embodiment.

Referring to the drawings, a description of functions for transmission, reception, and camera setting of terminal devices according to an embodiment of the present invention is illustrated.

In the application of the customer device 510, video calls, voice calls, and text chatting are all possible (1210), but in the provider device 100, only text chatting is possible (1240), but in the case of reception, in the opposite case, the customer device 510 may include a function of maximally guaranteeing the anonymity of the customer so that only text chatting is received (1220) and the provider device 100 is all received (1250).

In addition, there is a difference between the applications of the two terminal devices with respect to the initial setting of the camera of the video capturing unit when the video call is started, and the customer device 510 makes only a voice call in the state 1230 in which the camera is not initially operated, When the video call switching button 1231 is touched, the rear camera is activated, and after the camera switching button 1232 is touched, the screen (face) side camera is activated.

The provider device 100 has the screen (face) side camera activated 1260 as an initial setting when receiving a video call so that the customer can see the provider's face from the beginning, and the rear camera after touching the camera switch button 1233 Activated so that it can be used for product description, etc.

As described above, according to the embodiments and descriptions disclosed with reference to the drawings, through video calls, providers can produce advertisement effects while explaining products and services. Through various embodiments, the psychological burden of using video calls is minimized. It can induce participation in video calls, which enables communication with improved reliability and efficiency, which are the essential advantages of video calls.

Various embodiments of the present disclosure are implemented as software including one or more instructions stored in a storage medium (eg, memory) readable by a machine (eg, a display device or a computer). can be For example, the processor (eg, the processors 120 and 1200 ) of the device may call at least one of the one or more instructions stored from the storage medium and execute it. This makes it possible for the device to be operated to perform at least one function according to the called at least one instruction. The one or more instructions may include code generated by a compiler or code executable by an interpreter. The device-readable storage medium may be provided in the form of a non-transitory storage medium. Here, 'non-transitory' only means that the storage medium is a tangible device and does not contain a signal (eg, electromagnetic wave), and this term is used in cases where data is semi-permanently stored in the storage medium and It does not distinguish between temporary storage cases.

According to an embodiment, the method according to various embodiments disclosed in the present disclosure may be included and provided in a computer program product. Computer program products may be traded between sellers and buyers as commodities. The computer program product is distributed in the form of a machine-readable storage medium (eg compact disc read only memory (CD-ROM)), or through an application store (eg Play Store™) or on two user devices (eg, It can be distributed (eg downloaded or uploaded) directly, online between smartphones (eg: smartphones). In the case of online distribution, at least a portion of the computer program product may be temporarily stored or temporarily created in a machine-readable storage medium such as a memory of a server of a manufacturer, a server of an application store, or a relay server.

A person of ordinary skill in the art related to this embodiment will understand that it can be implemented in a modified form within a range that does not deviate from the essential characteristics of the above description. Therefore, the disclosed methods are to be considered in an illustrative rather than a restrictive sense. The scope of the present invention is indicated in the claims rather than the foregoing description, and all differences within the scope equivalent thereto should be construed as being included in the present invention.

100: provider device
110, 1100: receiver 120, 1200: processor
1000: server
510: customer device
511, 521: call request unit 512, 522: voice input unit
513, 523: image capturing unit 514, 514: audio output unit
515, 525: video output unit
530: control server 531: information storage unit
532: application processing unit
533: communication department
540: WebRTC server
910: blog, etc. SNS 920: screen
930: Supplier detail screen 940: Company and product description information
950: intro video button 960: promotional photo information
1010: Promotional video
1020: A video to inform you that the response time is not available
1030: Video informing you that you are on a call
1040: Image photo for product
1110: button
1120: Indication indicating that the party is on duty
1130: work start button 1140: work end button
1150: available time
1231: video call conversion button
1232, 1233: camera switch button

Claims (10)

A method for providing a video call in which a server connects a customer device and a provider device using WebRTC (Web Real-Time Communication) technology standardized based on peer-to-peer calls,
obtaining supplier information including response time information of the supplier from the supplier device;
obtaining a video call request from the customer device to the provider from among a plurality of providers; and
providing a video call between the provider device and the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request;
The step of providing a video call between the provider device and the customer device
providing a video call between the first provider device and the customer device corresponding to the first time section when the acquisition time of the video call request is included in a first time interval included in the available time; and
When the acquisition time of the video call request is included in the second time section included in the available time, providing a video call between the second provider device and the customer device corresponding to the second time section; includes do,
the provider device comprises the first provider device and the second provider device;
When the acquisition time of the video call request is included in an overlapping time interval in which the first time interval and the second time interval overlap,
As a result of comparing the levels of the first account corresponding to the first provider device and the second account corresponding to the second provider device, the priority working hours set in the first account and the second account and the video call request Based on the comparison result of the acquisition time, whether the acquisition time of the video call request is included in normal working hours, and the average response time comparison result of the first account and the second account, the video between the provider device and the customer device How to provide currency.
The method of claim 1,
The step of providing a video call between the provider device and the customer device
When the acquisition time of the video call request is not included in the available time, the method of providing a pre-stored guide video of the provider to the customer device.
3. The method of claim 2,
The step of providing a video call between the provider device and the customer device
When the acquisition time of the video call request is included in the available time, providing a video call between the provider device and the customer device.
delete The method of claim 1,
The step of providing a video call between the provider device and the customer device
Transmitting the video information and audio information obtained from the provider device to the customer device according to the initial setting, and transmitting the audio information obtained from the customer device to the provider device; and
In accordance with the initial setting update request obtained from the customer device, transmitting the image information obtained from the customer device to the provider device; including, the method.
delete A server that provides a video call that connects a customer device and a provider device using a standardized WebRTC (Web Real-Time Communication) technology based on a peer-to-peer call, the server comprising:
Obtaining supplier information including response time information of the supplier from the supplier device,
a receiving unit for obtaining a video call request to the provider from among a plurality of providers from the customer device; and
A processor that provides a video call between the provider device and the customer device based on a result of comparing the available time according to the available time information and the acquisition time of the video call request,
the processor
When the acquisition time of the video call request is included in the first time interval included in the available time, providing a video call between the first provider device and the customer device corresponding to the first time interval,
When the acquisition time of the video call request is included in the second time section included in the available time, a video call between the second provider device and the customer device corresponding to the second time section is provided,
When the acquisition time of the video call request is included in an overlapping time interval in which the first time interval and the second time interval overlap,
As a result of comparing the levels of the first account corresponding to the first provider device and the second account corresponding to the second provider device, the priority working hours set in the first account and the second account and the video call request Based on the comparison result of the acquisition time, whether the acquisition time of the video call request is included in normal working hours, and the average response time comparison result of the first account and the second account, the video between the provider device and the customer device provide currency,
wherein the provider device comprises the first provider device and the second provider device.
8. The method of claim 7,
the processor
When the acquisition time of the video call request is not included in the available time, the server provides the pre-stored guide video of the provider to the customer device.
delete A provider device that provides a video call using WebRTC (Web Real-Time Communication) technology standardized on a peer-to-peer call basis, comprising:
Obtain supplier information including information on the supplier's response time,
a receiving unit for obtaining a video call request to the provider from among a plurality of providers from the customer device; and
A processor that provides a video call to the customer device based on a result of comparing the available time according to the available time information and the time of acquiring the video call request,
the processor
When the acquisition time of the video call request is included in the first time interval included in the available time, providing a video call between the first provider device and the customer device corresponding to the first time interval,
When the acquisition time of the video call request is included in the second time section included in the available time, a video call between the second provider device and the customer device corresponding to the second time section is provided,
When the acquisition time of the video call request is included in an overlapping time interval in which the first time interval and the second time interval overlap,
As a result of comparing the levels of the first account corresponding to the first provider device and the second account corresponding to the second provider device, the priority working hours set in the first account and the second account and the video call request Based on the comparison result of the acquisition time, whether the acquisition time of the video call request is included in normal working hours, and the average response time comparison result of the first account and the second account, the video between the provider device and the customer device provide currency,
and the provider device comprises the first provider device and the second provider device.

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