KR20200143194A - System and method for connecting a counseling call - Google Patents

Abstract

Provided is a consultation telephone connection system and a method thereof, which provides basic information of a user to a counselor in advance when the user requests a counselor to connect to the counselor through a webpage so that consultation can be quickly performed. According to one embodiment of the present invention, the consultation telephone connection system includes: a receiving module which receives a user telephone number and webpage address information according to telephone connection selection on the webpage displayed on the user terminal; and a call connection module which connects a call between the user terminal and the counselor terminal using the telephone number of the counselor and the user telephone number received from the receiving module, wherein when a call is connected to the counselor terminal, the webpage address information received from the receiving module or comment information corresponding to the webpage address information is transmitted.

Description

System and method for connecting a counseling line {SYSTEM AND METHOD FOR CONNECTING A COUNSELING CALL}

The present invention relates to a system and method for connecting a consultation phone, and more particularly, to a system and method for connecting a consultation phone informing a counselor of an inflow path of a customer making a consultation call.

To call a call center, you need to find the call center phone number and dial. In addition, when you call the call center, various types of ARS menus that the user can select are sent as an announcement by an automatic answer, and the user has to select the menu he wants and wait. Although visible ARS service is provided, the inconvenience of the existing ARS-based call centers still exists, except that the automatic announcement is a little short. In particular, there is a limitation that the visible ARS is provided only to Android terminals. Even if the ARS menu is selected and connected with a counselor, there is a hassle of having to go through the process of having to enter basic information (first digit of resident number, home address, etc.) for customer authentication.

With the spread of mobile terminals such as smartphones, mobile shopping has become popular and a lot of information is obtained through web pages. If you have any questions on the Internet, you can inquire through chatbots, but counseling through call centers is still the most commonly used. Typically, on a web page there is a button called "Call Connect" that allows the user to make a direct phone call to an agent. When the user presses the button on the mobile terminal, a telephone connection is automatically established with the counselor. As described above, you can reduce the hassle of having to find the call center phone number yourself. However, even if the call is automatically connected to the call center, the user still has to go through the process of selecting the desired menu while viewing the announcement or the guidance screen about the ARS menu as described above. This process not only causes discomfort to the user, but also causes discomfort to the counselor and lengthens the consultation time. The counselor must listen to all the user's requirements from the beginning when an incoming call is received, and the counseling will naturally lengthen as information to resolve the customer's difficulties is not prepared in advance. There is a problem that other users have to wait a long time.

The present invention has been proposed in order to solve the above-described problems, and when users request to connect to a counselor through a web page, a counseling phone connection system that enables quick counseling by providing basic information of the user to the counselor in advance. And to provide a method for that purpose.

A system for connecting a consultation phone according to an embodiment includes: a receiving module configured to receive a user phone number and web page address information according to a phone connection selection on a web page displayed on a user terminal; And a call between the user terminal and the counselor terminal using the telephone number of the counselor and the user telephone number received from the receiving module, and the web page address information received from the receiving module when the call is connected to the counselor terminal or the And a call connection module for transmitting comment information corresponding to the web page address information.

The consultation phone connection system includes: a storage module for storing comment information for each web page address; And a search module for searching the storage module for comment information corresponding to the web page address information.

The call connection module may transmit the web page address information or the comment information to the counselor terminal as a text message.

The receiving module further receives counseling dictionary information through a counseling dictionary information input window to which unique address information is assigned to the user, and stores the counseling dictionary information in the storage module, and the counselor terminal The counseling dictionary information may be displayed on the screen using the address information.

The call connection module may insert the web page address information or the comment information into the caller information of the incoming call transmitted to the counselor terminal.

The call connection module may insert the web page address information or the comment information into a From header or a P-Asserted-ID header of SIP.

In another embodiment, a method for connecting a consultation phone in a consultation phone connection system includes: receiving a user phone number and web page address information according to a call connection selection on a web page displayed on a user terminal; And connecting a call between the user terminal and the counselor terminal using the counselor phone number and the user phone number, wherein when the call is connected to the counselor terminal, the web page address information or comment information corresponding to the web page address information is provided. Transmitting, connecting the call.

The method may further include searching for comment information corresponding to the web page address information from a storage module that stores comment information for each web page address.

In the step of connecting the call, the web page address information or the comment information may be transmitted to the counselor terminal as a text message.

The receiving step includes receiving further consultation dictionary information through a consultation dictionary information input window to which unique address information unique to the user is allocated and storing it in the storage module, wherein the method includes: The method may further include transmitting the counseling dictionary information to the counselor terminal and displaying the counseling dictionary information on a screen according to access using the unique address information received as the text message.

In the step of connecting the call, the web page address information or the comment information may be inserted into the caller information of the incoming call transmitted to the counselor terminal.

In the step of connecting the call, the web page address information or the comment information may be inserted in a From header or a P-Asserted-ID header of SIP.

According to an embodiment, when users request a consultation call to an agent through a web page, by providing the address information of the web page for which the user requested the consultation call connection in advance, the user knows from which web page the user requested the consultation call connection. So that the consultation time can be reduced. At this time, comment information may be provided to the counselor instead of the address information of the web page so that the counselor can immediately know the user's counseling matter. In particular, by inserting the comment information into the caller information when transmitting an incoming call for counseling to the counselor terminal, the counselor can immediately know the user's counseling information before answering the call, thereby enabling quick counseling.

In addition, according to an embodiment, when a call connection server is implemented by a mobile communication company, operators providing customer consultation services do not need to establish a separate call center. In addition, according to an embodiment, users only need to directly request a counselor connection from a web page displayed on the user terminal, so that there is no need to install a separate application for counseling. In addition, counselors can receive additional information for counseling while receiving a counseling call using a mobile terminal that supports a voice call or a video call as a counselor terminal, thereby enhancing the convenience of customer counseling.

1 is a diagram showing a system for connecting a counseling phone according to an embodiment of the present invention.
FIG. 2 is a flowchart illustrating a method of connecting a consultation phone in the consultation phone connection system of FIG. 1.
3 is a diagram illustrating a consultation dictionary information input window according to an embodiment of the present invention.
4 is a diagram showing a system for connecting a counseling phone according to another embodiment of the present invention.
FIG. 5 is a flowchart illustrating a method of connecting a consultation phone in the consultation phone connection system of FIG. 4.

The above-described objects, features, and advantages will become more apparent through the following detailed description in connection with the accompanying drawings, whereby those of ordinary skill in the technical field to which the present invention pertains can easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that a detailed description of a known technology related to the present invention may unnecessarily obscure the subject matter of the present invention, a detailed description thereof will be omitted. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram showing a system for connecting a counseling phone according to an embodiment of the present invention. Referring to FIG. 1, the consultation phone connection system according to the present embodiment includes a user terminal 110, a consultant terminal 120, a web server 130, a call connection server 140, and a communication network 150 connecting them. Include.

The user terminal 110 is a terminal that accesses the web server 130 through the communication network 150 to use a web service and provides a voice call. The user terminal 110 includes a browser capable of accessing the web server 130 and using a web service, or a dedicated application. The user terminal 110 may be a general-purpose computer, a tablet PC, or a portable communication terminal such as a smartphone. The user terminal 110 may use a voice call through a mobile communication network, or may use a web-based voice call such as WebRTC or a voice call such as VoIP. When a user needs to consult a counselor on a web page while using a web service using the user terminal 110, the user may request a consultation call by clicking a call connection button exposed on the web page.

The web server 130 provides a web service to the user terminal 110 through the communication network 150. The web server 130 is a server that provides online services such as an online shopping mall. A company operating the web server 130 may operate a wired call center or a mobile call center. The counselor terminal 120 is a terminal of a counselor belonging to a company that operates the web server 130, and may be a wired terminal or a mobile terminal such as a smartphone. The web server 130 communicates with the call connection server 140 through the communication network 150. The web server 130 may include a memory, one or more processors, and a communication circuit, and various programs may be stored in the memory and executed by the one or more processors. As shown in FIG. 1, the web server 130 includes a web service module 131, a reception module 132, a search module 133, a transmission module 134, and a storage module 135, and these modules They may be implemented as software and stored in a memory, or may be implemented as a combination of hardware and software.

The web service module 131 provides a web service by providing a web page to the user terminal 110. The web service module 131 may provide an online shopping mall service, or may provide other types of web services. The web service module 131 provides web page data to the user terminal 110 when an http request is received from the user terminal 110. The web page provided by the web service module 131 includes a phone connection button for requesting a phone connection with a counselor. When the phone connection button is selected by the user, the web service module 131 provides a phone number input window to the user terminal 110. In addition, the web service module 131 may provide the user terminal 110 with a consultation dictionary information input window for further inputting consultation dictionary information such as name, date of birth, address, etc. other than a phone number. In this case, the web service module 131 may uniquely allocate the web page address of the consultation dictionary information input window for each user. 3 is a diagram showing a consultation dictionary information input window according to an embodiment of the present invention, through the input window as shown in FIG. 3, a user inputs information such as ID, name, date of birth, and gender as consultation dictionary information can do.

The receiving module 132 stores information input through the phone number input window or the consultation dictionary information input window, and address information (eg, URL) of a corresponding web page when the user selects a phone connection button. Receive from (110). Preferably, the receiving module 132 can check the address information of the web page from the HTTP standard refer header received from the user terminal 110, or if the call connection button uses the REST API, the web page You can check the address information of The receiving module 132 may store consultation dictionary information received through the consultation dictionary information input window and web pay address information of a corresponding consultation dictionary information input window in the storage module 135.

According to an embodiment, when the user selects a phone connection button on a web page provided to the user terminal 110, the web service module 131 provides the phone number input window and the consultation dictionary information input window to the user terminal 110. The user phone number and consultation dictionary information may be searched and extracted from the user's subscription information previously stored in the storage module 135 without providing as. At this time, the receiving module 132 receives only the address information of the web page when the user selects the call connection button from the user terminal 110.

The storage module 135 stores user subscription information (e.g., personal information such as phone number, ID, name, date of birth, gender, ID and password) and web page data, and also, comment information for each web page address, In addition, it is possible to store the telephone number of the counselor, and information on the counseling dictionary of each user and unique address information corresponding thereto. Comment information for each web page address may be stored in the Galaxy S10 as comment information for a web page address of, for example, http://shop.kt.com/product/ID001232. Here, the comment information may be a product name, a product ID, or a variety of information that a consultant such as a manufacturer can see, read and understand immediately. The telephone number of the counselor may also be stored for each web page address.

The search module 133 searches the storage module 135 for comment information corresponding to the address information of the web page received from the reception module 132, and also searches the telephone number of the counselor in the storage module 135. .

The transmission module 134 transmits, to the call connection server 140, a call connection request for a counselor including a user telephone number, comment information searched by the search module 133, and a counselor telephone number. The transmission module 134 may further include and transmit the unique address information of the counseling dictionary information or the counseling dictionary information itself to the counselor phone connection request. When there is no comment information corresponding to the address information of the web page, the transmission module 134 may transmit the web page address information to the call connection server 140 as it is.

The call connection server 140 may be a server established by a mobile communication company. The call connection server 140 may include a memory, one or more processors, and a communication circuit, and various programs may be stored in the memory and executed by the one or more processors. As shown in FIG. 1, the call connection server 140 includes a call connection module 141. The call connection module 141 may be implemented as software and stored in a memory, or may be implemented as a combination of hardware and software.

When a call connection request is received from the web server 130, the call connection module 141 uses the user telephone number and the telephone number included in the call connection request to the counselor terminal 120 and the user terminal 110. Connect calls between them. Preferably, the call connection module 141 transmits an incoming call to the counselor terminal 120 using the user's telephone number as the caller information to form a first call path with the counselor terminal 120, and the caller's telephone number as caller information. After forming a second communication path with the user terminal 110 by using the method, a call can be connected between the user terminal 110 and the counselor terminal 120 by mixing the first and second communication paths.

The call connection module 141 may transmit comment information to the counselor terminal 120 as an SMS message, or transmit an incoming call to the counselor terminal 120 before forming the first call path with the counselor terminal 120 When the comment information can be inserted into the sender information and transmitted. When the call connection module 141 transmits the SMS message to the counselor terminal 120, the SMS message further includes unique address information for accessing the counseling dictionary information or further includes the counseling dictionary information itself to be transmitted. I can. The counselor can recognize the interest of the user who requested the consultation by viewing the comment information included in the SMS message, or because the comment information included in the incoming call is displayed in the sender information, the user's interest can be immediately recognized. Alternatively, the counselor can check the consultation dictionary information by clicking on the unique address information that can access the consultation dictionary information included in the SMS message or check the consultation dictionary information directly from the SMS message. When inserting comment information or the like into the caller information, the call connection module 141 may insert it into a From header of a Session Initiation Protocol (SIP) or a P-Asserted-ID header.

The call connection module 141 may transmit the address information of the web page to the counselor terminal 120 by adding the address information of the web page as an SMS message or to the caller information of the incoming call, if there is address information of the web page without comment information in the call connection request of the agent. . The counselor can check which web page the user requested for counseling by accessing the corresponding web page using the SMS message or web page address information added to the sender information.

The communication network 150 is a medium used to provide a communication link between various devices and data processing systems that are connected to each other in the system. The communication network 150 may include a connection such as an electric wire, a wireless communication link, or an optical fiber cable. The communication network 150 includes a wide area network (WAN), a local area network (LAN), a wireless network of a WAN or LAN, a mobile network, a virtual private network (VPN), the Internet, and a general telephone. Public Switched Telephone Network (PSTN) or similar, may include or use various different communication technologies.

FIG. 2 is a flowchart illustrating a method of connecting a consultation phone in the consultation phone connection system of FIG. 1.

Referring to FIG. 2, in step S201, the user terminal 110 accesses the web server 130 to receive web page data and displays it on the screen. At this time, the web page includes a button to connect to the agent. In step S202, the user clicks and selects an agent call connection button on the web page. Accordingly, in step S203, the user terminal 110 receives the web page data of the phone number input window from the web server 130 and displays the phone number input window.

In step S204, the user inputs the user's phone number through the phone number input window. In step S205, the user selects to complete the input, and accordingly, the user terminal 110 transmits a phone connection request including the user phone number to the web server 130. At this time, the telephone connection request is transmitted as an HTTP request, and the web page address information is included in the HTTP header. For example, web page address information such as https://nid.naver.com/user2/V2Join.nhn?m=agree&lang=ko_KR&cpno= may be included.

In step S206, the web server 130 uses the web page address information included in the telephone connection request received in step S205 to retrieve the corresponding comment information from the storage module 135. In addition, the web server 130 retrieves the telephone number of the counselor from the storage module 135. You can search using web page address information. In step S207, the web server 130 transmits, to the call connection server 140, a call connection request including the searched comment information, a telephone number of a counselor, and a user telephone number included in the call connection request received in step S205. .

In step S208, the call connection server 140 transmits the comment information included in the call connection request to the counselor terminal 120 as an SMS message using the telephone number of the agent included in the call connection request received in step S207. Accordingly, the counselor may recognize the user's interest by viewing the comment information of the SMS message received by the counselor terminal 120.

In step S209, the call connection server 140 transmits an incoming call to the counselor terminal 120 using the agent phone number included in the call connection request to establish a call connection to form a first call path, and in step S210 , The call connection server 140 transmits an incoming call to the user terminal 110 using the user phone number included in the call connection request to establish a second call path by making a call connection, and then, in step S211, the agent terminal The call path between the user terminal 120 and the user terminal 110 is mixed to connect a call between the user and the counselor.

In the embodiment with reference to FIG. 2 above, an example in which the web server 130 searches for comment information corresponding to the web page address information and transmits it to the call connection server 140 has been described, but the comment information corresponding to the web page address information is If not, the web server 130 may transmit the web page address information to the call connection server 140 as it is, and the call connection server 140 may transmit the web page address information to the counselor terminal 120 as an SMS message.

In addition, in the embodiment with reference to FIG. 2, the call connection server 140 has described an example in which the comment information is transmitted to the counselor terminal 120 in an SMS message, but the call connection server 140 is a caller of an incoming call, not an SMS message. By inserting comment information or web page address information into the information, the incoming call is transmitted to the agent terminal 120 so that the agent checks the comment information or web page address information in the caller information when the incoming bell rings at the agent terminal 120 can do. At this time, comment information or web page address information may be inserted in the From header of the SIP or the P-Asserted-ID header.

In addition, although it has been described that the phone number input window is displayed in step S203 of the embodiment with reference to FIG. 2 and only the user's phone number is input in step S204, it is not limited thereto, and a consultation dictionary in which unique address information is assigned to the user. An information input window may be provided to the user terminal 110 to further receive counseling dictionary information such as name, date of birth, and address, and may store counseling dictionary information together with unique address information in the storage module 135. In addition, the SMS message in step S208 may further include the unique address information or the counseling dictionary information itself for accessing the counseling dictionary information in addition to the comment information, and may be transmitted to the counselor terminal 120.

Further, in the embodiment with reference to FIG. 2, a phone number input window is displayed in step S203, and a user phone number is inputted from the user through the phone number input window in step S204. However, it is not limited thereto, and according to the embodiment, the web server 130 does not provide a phone number input window and a consultation dictionary information input window to the user terminal 110, but a web provided to the user terminal 110 When the user selects the phone connection button on the page, the user's phone number and consultation dictionary information can be searched for and used from the user's subscription information previously stored and input by the user upon membership registration.

4 is a diagram showing a system for connecting a counseling phone according to another embodiment of the present invention. Among the components of the embodiment with reference to FIG. 4, components having the same reference numerals as those of the embodiment of FIG. 1 include all functions and operations described in the embodiment of FIG. 1. In the embodiment with reference to FIG. 4, compared to the embodiment with reference to FIG. 1, the search module 421 is included in the call connection server 420 rather than the web server 410. In addition, the call connection server 420 includes a storage module 422 for storing comment information for each web page address information and a telephone number of a counselor. That is, the embodiment with reference to FIG. 4 stores and manages the comment information corresponding to the web page address information in the call connection server 420 unlike the embodiment with reference to FIG. 1.

The receiving module 132 of the web server 410 may receive a user phone number from the user terminal 110 through a phone number input window when the user selects the agent call connection button on the web page, and also the consultation dictionary Consultation dictionary information may be received through the information input window, and web page address information may be received. In addition, the receiving module 132 may receive a user phone number and consultation dictionary information extracted from pre-stored user subscription information from the web service module 131. The transmission module 134 transmits the user's phone number and web page address information to the call connection server 420 to request a call for a counselor. The transmission module 134 may further transmit counseling dictionary information or unique address information for accessing the counseling dictionary information to the call connection server 420.

The search module 421 of the call connection server 420 searches for comment information corresponding to the web page address information and a telephone number of a counselor in the storage module 422 using the web page address information received from the web server 410 do. The call connection module 141 inserts the searched comment information into an SMS message or caller information of an incoming call transmitted to the counselor terminal 120 and transmits it to the counselor terminal 120. In addition, the call connection module 141 inserts not only the comment information, but also the counseling dictionary information or the unique address information of the counseling dictionary information into the SMS message or the caller information of the incoming call transmitted to the counselor terminal 120, and the counselor terminal 120 Can be transferred to.

FIG. 5 is a flowchart illustrating a method of connecting a consultation phone in the consultation phone connection system of FIG. 4.

5, in step S501, the user terminal 110 accesses the web server 410 to receive web page data and displays it on the screen. At this time, the web page includes a button to connect to the agent. In step S502, the user clicks and selects the agent call connection button on the web page. Accordingly, in step S503, the user terminal 110 receives the web page data of the phone number input window from the web server 130 and displays the phone number input window.

In step S504, the user inputs the user's phone number through the phone number input window. In step S505, the user selects to complete the input, and accordingly, the user terminal 110 transmits a phone connection request including the user phone number to the web server 410. At this time, the telephone connection request is transmitted as an HTTP request, and the web page address information is included in the HTTP header. For example, web page address information such as https://nid.naver.com/user2/V2Join.nhn?m=agree&lang=ko_KR&cpno= may be included.

In step S506, the web server 410 may use the web page address information included in the phone connection request received in step S505 to search for a corresponding agent phone number in the storage module 135, and the searched agent phone number A call connection request further including a number is transmitted to the call connection server 420. In another embodiment, the telephone number of the counselor may be set as a default, or one telephone number of the counselor may be selected at random from among a plurality of telephone numbers.

In step S507, the call connection server 420 searches for comment information corresponding thereto in the storage module 422 using the web page address information included in the telephone connection request received in step S506. In step S508, the call connection server 420 transmits the searched comment information to the counselor terminal 120 as an SMS message using the telephone number of the counselor included in the telephone connection request received in step S507. Accordingly, the counselor may recognize the user's interest by viewing the comment information of the SMS message received by the counselor terminal 120.

In step S509, the call connection server 420 transmits an incoming call to the counselor terminal 120 using the telephone number included in the telephone connection request to establish a call connection to form a first call path, and in step S510 , The call connection server 420 transmits an incoming call to the user terminal 110 by using the user phone number included in the call connection request to establish a second call path by making a call connection, and then, in step S511, the agent terminal The call path between the user terminal 120 and the user terminal 110 is mixed to connect a call between the user and the counselor.

In the embodiment with reference to FIG. 5 above, an example in which the call connection server 420 searches for and transmits comment information corresponding to the web page address information has been described, but if there is no comment information corresponding to the web page address information, the call connection server The 420 may transmit the web page address information as it is to the counselor terminal 120 as an SMS message.

In addition, in the embodiment with reference to FIG. 5, the call connection server 420 has described an example in which the comment information is transmitted to the counselor terminal 120 in an SMS message, but the call connection server 420 is a caller of an incoming call other than an SMS message. By inserting comment information or web page address information into the information, the incoming call is transmitted to the agent terminal 120 so that the agent checks the comment information or web page address information in the caller information when the incoming bell rings at the agent terminal 120 can do. At this time, comment information or web page address information may be inserted in the From header of the SIP or the P-Asserted-ID header.

In addition, although it has been described that the phone number input window is displayed in step S503 of the embodiment with reference to FIG. 5 and only the user phone number is input in step S504, it is not limited thereto, and consultation dictionary information in which unique address information is assigned to the user. An input window may be provided to the user terminal 110 to further receive counseling dictionary information such as a name, date of birth, and address, and may store counseling dictionary information together with unique address information in the storage module 135. In addition, the SMS message in step S508 may further include the unique address information or the counseling dictionary information itself for accessing the counseling dictionary information in addition to the comment information and transmitted to the counselor terminal 120.

Further, in the embodiment with reference to FIG. 5, a phone number input window is displayed in step S503, and a user phone number is inputted from the user through the phone number input window in step S504. However, it is not limited thereto, and according to the embodiment, the web server 130 does not provide a phone number input window and a consultation dictionary information input window to the user terminal 110, but a web provided to the user terminal 110 When the user selects the phone connection button on the page, the user's phone number and consultation dictionary information can be searched for and used from the user's subscription information previously stored and input by the user upon membership registration.

While this specification includes many features, such features should not be construed as limiting the scope or claims of the invention. In addition, features described in separate embodiments herein may be combined and implemented in a single embodiment. Conversely, various features described in a single embodiment herein may be individually implemented in various embodiments, or may be properly combined and implemented.

The method of the present invention as described above may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form. This process can be easily carried out by a person of ordinary skill in the art to which the present invention pertains, and thus will not be described in detail.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those of ordinary skill in the technical field to which the present invention belongs. It is not limited by the drawings.

110: user terminal
120: agent terminal
130, 410: web server
140, 420: call connection server
131: web service module
132: receiving module
133, 421: search module
141: call connection module
134, 422: storage module

Claims (13)

In the consultation phone connection system,
A receiving module for receiving user phone number and web page address information according to a phone connection selection on a web page displayed on the user terminal; And
The call between the user terminal and the counselor terminal is connected using the telephone number of the counselor and the user telephone number received from the receiving module, and the web page address information or the web page received from the receiving module when the call is connected to the counselor terminal A consultation phone connection system including a call connection module for transmitting comment information corresponding to page address information. The method of claim 1,
A storage module for storing comment information for each web page address; And
And a search module for searching the storage module for comment information corresponding to the web page address information. The method of claim 2,
The call connection module,
A counseling telephone connection system for transmitting the web page address information or the comment information to the counselor terminal as a text message. The method of claim 3,
The receiving module further receives consultation dictionary information through a consultation dictionary information input window to which unique address information is assigned to the user and stores it in the storage module,
The counselor terminal is a counseling phone connection system for displaying the counseling dictionary information on a screen using the unique address information received in the text message. The method of claim 2,
The call connection module,
A counseling phone connection system for inserting the web page address information or the comment information into caller information of an incoming call transmitted to the counselor terminal. The method of claim 4,
The call connection module,
A counseling telephone connection system for inserting the web page address information or the comment information in the From header or the P-Asserted-ID header of the SIP. In the method of connecting the consultation phone in the consultation phone connection system,
Receiving user phone number and web page address information according to a phone connection selection on a web page displayed on the user terminal; And
The step of connecting a call between the user terminal and the counselor terminal using the counselor's telephone number and the user's telephone number, wherein when the call is connected to the counselor terminal, the web page address information or comment information corresponding to the web page address information is transmitted. To connect a call. The method of claim 7,
The method further comprising the step of retrieving comment information corresponding to the web page address information from a storage module that stores comment information for each web page address. The method of claim 8,
The step of connecting the call,
A method of transmitting the web page address information or the comment information to the counselor terminal as a text message. The method of claim 9,
The receiving step includes receiving further consultation dictionary information through a consultation dictionary information input window to which unique address information is assigned to the user and storing it in the storage module,
The above method,
As the counselor terminal accesses using the unique address information received in the text message, the method further comprising transmitting the counseling dictionary information to the counselor terminal and displaying it on a screen. The method of claim 8,
The step of connecting the call,
A method of inserting the web page address information or the comment information into the caller information of the incoming call transmitted to the counselor terminal. The method of claim 11,
The step of connecting the call,
A method of inserting the web page address information or the comment information into the From header or the P-Asserted-ID header of the SIP. A computer program for executing the method according to any one of claims 7 to 12 through a computer system and stored in a computer-readable recording medium.

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