KR20200109723A - Senior service provider matching and managing system for eldery household - Google Patents

Abstract

The present invention relates to a system for matching a senior service provider with a senior home and managing the senior service provider, which matches a senior home with a senior service provider who is healthy and understands inconvenience and requests of a senior well, checks a voice request received through a smart home terminal of the senior home to match the senior home with a proper service provider and provide a visiting service, checks various kinds of states of family members of the senior home and solves inconvenience in living, and informs a protector of a result, thereby increasing satisfaction of the senior home and the protector and providing the senior service provider with an opportunity to participate in a job or social experience. According to the present invention, the senior service provider, who is healthy and understands inconvenience and requests of a senior well, provides an integrated service, thereby providing an effect of increasing mental stability of the senior home and a senior home protector apart from the senior home. Request collection to generate excessive efforts is managed by the smart home terminal and a service server, such that service execution convenience of the service provider and objectiveness and quantification of service execution are increased, thereby providing an effect of maintaining service consistency of the service provider. The system comprises the smart home terminal, the service server, and a service provider terminal.

Description

Senior service provider matching and managing system for eldery household}

The present invention relates to an elderly service provider matching and management system for elderly households, in particular, matching healthy elderly service providers who best understand the discomfort and requests of the elderly, but making a voice request through a smart terminal in the elderly household. After checking and matching appropriate service providers to provide on-site services, the satisfaction of elderly households and guardians is improved by checking the various conditions of elderly household members according to visits or solving inconveniences in life and notifying the parents of the results. It relates to an elderly service provider matching and management system for elderly households that can enhance and provide employment or social participation opportunities to elderly service providers.

The aging problem is getting serious around the world, and the aging problem in Korea is also developing into a serious social problem.

In particular, the elderly households (the elderly living alone, elderly couples, etc.) due to such aging have many cases of having difficulty in purchasing simple goods or managing the house as there are often elderly people who have difficulty moving due to illness or old age.

With the recent development of communication technology and the development of services using it, various services have emerged that allow the use of idle personnel to perform errands or to respond to emergency situations by checking the health of the elderly living alone. Including) can relieve some of the discomfort.

However, when using the errand center over the phone, the cost is high and it is difficult to use it frequently.In the case of online/mobile-based idle manpower matching service, the cost is rather low, but the elderly household members have difficulty using computers or mobile terminals. There is a problem that is difficult to use easily. Furthermore, in the case of simple errands, it may be possible to process the errand itself, but it is necessary in actual elderly households, such as providing various additional services necessary for elderly households, services for psychological comfort, empathy, etc., and accurate grasp of the discomfort of the elderly. It is difficult to respond to multiple requests.

In addition, services that simply check the health of the elderly living alone (e.g., check the visit of a person in charge or volunteer at a local community center, welfare center, or public health center, etc.) simply check the health, check life discomfort, or provide a simple lunch service. It is difficult to request a service that is practically necessary because it is being performed.

In the end, since the purchase of goods by the elderly is still carried out through ordinary delivery services such as general online purchases or telephone orders, it is difficult for the elderly to effectively purchase the goods or request delivery, resulting in the hassle of having a guardian order for them. do. In particular, online product ordering is becoming more common, but it is difficult for the elderly to effectively purchase the desired product because it is difficult to order such online product.

Furthermore, due to the characteristics of elderly households, there are frequent situations that can be solved with simple measures such as replacing lights, purchasing simple medicines, or not knowing how to use electronic devices, but they are resolved with individual errand services. It is not easy to call a technician.

On the contrary, although the elderly but still healthy elderly population is also increasing, it is difficult for these elderly job seekers to obtain suitable jobs, and social participation opportunities decrease with retirement, so there are many cases that require social activities, but it is also difficult to obtain suitable volunteer opportunities. After all, although there are many elderly job seekers with various talents, only limited jobs such as simple public work, errands, and short-distance delivery are provided irregularly.

Therefore, delivery of goods to elderly households and confirmation of living conditions, simple home care services (simple services in the home such as simple repairs such as replacing lights, changing furniture arrangements, assembling goods, explaining functions of home appliances, etc.), and understanding health status. There is a growing need for a service that can effectively provide comprehensive services such as rapid response in emergency situations, etc. by service providers who understand the elderly well. In particular, service providers who participate in services that require such a complex career can be provided with a quality job or increase satisfaction with social participation or service.

However, if the elderly household and the service provider are simply matched and subjectively provided, service management becomes difficult, and the burden on the service provider may increase due to frequent requests from elderly households. If the system manages requests and processing results, it is necessary to register the request and the corresponding service in the system each time, and then report the result. The burden of elderly service providers to report results increases, making it difficult to activate services.

Accordingly, there is a growing need for a new matching and management system that enables the elderly households or elderly service providers to effectively receive and provide necessary services while minimizing the burden of using services.

Korean Patent Application Publication No. 10-2018-0078555, [Elderly care system using silver smart devices] Korean Patent Application Publication No. 10-2013-0092820, [Method for proxying errands using a network room]

An object of the embodiments of the present invention for improving the above-described problem is to construct an in-house smart terminal capable of confirming a request by voice in the elderly household and grasping various situations, and a virtually necessary request by interlocking the in-house smart terminal and a service server. After identifying the matters, a service is created and delivered to the service provider terminal, and the service provider visits the elderly household to provide the service for the request, as well as to determine the health status or provide the necessary home care service, and the result is easily transmitted to the service provider terminal. By allowing the service to be managed objectively and quantitatively by sending it to the service server through the service, the in-house smart terminal and service server identify basic elderly household requests, reducing the burden on the elderly service provider, and clarifying the request. It is to provide an elderly service provider matching and management system for elderly households to increase the continuity of service provision by elderly service providers by allowing them to be identified.

Another object of the embodiments of the present invention is to collect requests from elderly households through an in-house smart terminal based on voice, and to induce conversations with members of the elderly households according to a set scenario so that a health condition or emergency situation can be identified, and interlocking After the service server identifies the request through the in-house smart terminal based on voice analysis or recorded voice, objectifies the exact request to create a service, and creates a checklist for the service and delivers it to the service provider terminal. By doing so, the service provider can provide services for clear requests, and the results can be easily registered by checking the checklist, minimizing the burden of providing comprehensive services even though the service provider is the elderly. It is to provide an elderly service provider matching and management system for one elderly household.

Another object of the embodiments of the present invention is to check the current situation of the elderly household (a member or the elderly living alone) based on the product or request content repeatedly ordered through the in-house smart terminal to check whether to purchase additional products, or Analyzing health conditions or recommended activities through analysis, inquiring about the necessity of purchasing products through in-house smart terminals, executing scenarios for recommended activities, and collecting the results, to provide customized services for elderly households through in-house smart terminals. It is to provide an elderly service provider matching and management system for elderly households that enables meticulous management of elderly household members by delivering information about the information to service providers.

To achieve the above object, the elderly service provider matching and management system for elderly households according to an embodiment of the present invention is arranged in elderly households to communicate with each other based on voice and collect requests and transmit them through the communication unit. It generates a service corresponding to the request of the elderly household by receiving the request through the smart terminal at home and the smart terminal at home, and matches the appropriate service provider among registered service providers to send the request to the service provider terminal. It transmits and receives the service performance result corresponding to the request and the set status check and processing details for the elderly household corresponding to the request from the service provider terminal, and the service performance result or status check and processing details are previously registered in correspondence with the elderly household. A service server that transmits to the service requester terminal, and a service provider terminal that receives and displays request information for a specific elderly household from the service server, receives the result of the request, checks the set status, and receives the processing details to the service server. Includes.

As an example, the service server may first match a service provider who has already provided a service for a request to the same elderly household.

As an example, the service server may collect requests based on voice through an in-house smart terminal and analyze the request to generate request information, and at the same time record the corresponding voice request and provide it to the service server.

As an example, the service server accumulates and analyzes requests for specific elderly households, extracts a pattern for the request, predicts the request according to the pattern, and delivers the predicted request to the in-house smart terminal to execute the request. You can inquire whether or not, collect the results, and process it as a new request.

As an example, the service server generates a service for the request for the elderly household, and generates a check list based on the request and the status check request previously registered through the service requester terminal for the elderly household and the service provider terminal. And, when collecting a result of a request from a service provider terminal, an answer corresponding to the checklist may be collected together.

As an example, the in-house smart terminal includes a voice receiving unit that receives a voice, an interface unit that generates sound or displays information through a display unit, and a voice recording and analysis that identifies the intention by recording and analyzing the voice received through the voice receiving unit. Scenario provision unit in which scenarios are stored to determine the status of fathers and elderly household members and whether or not requested information, communication unit that communicates with service server, and voice recording and analysis unit A request transmission unit that separates and transmits it to the service server through the communication unit and collects processing schedule information according to the reception of the request information, and when a service provider terminal is assigned, it directly exchanges and receives voice information with the service provider. It may include a service provider linking unit that collects information about the service provider, and a control unit that provides information to elderly household members by operating an interface unit and a voice receiver according to the scenario of the scenario providing unit, collects request information, and determines the status. .

As an example, the service server includes a communication unit that communicates with an in-house smart terminal and a service provider terminal, a member management unit having information on the elderly household, information on a service requester corresponding to the elderly household and information on the service provider, and In the request receiving unit that receives information about the elderly household from the smart terminal and request information of the recorded voice or analyzed information status, a service generation unit that generates a service according to the request information received through the request receiving unit, and the service generation unit A service provider matching unit that matches the service provider that will provide the generated service in conjunction with the member management unit, but first matches the service provider with a service history for the same elderly household, and delivers the requested information generated by the service generation unit to the service provider terminal Wow, the service provider matching unit collects information about the elderly household's visitation schedule from the matched service provider terminal and delivers it to the in-house smart terminal, based on the request and the status confirmation request previously registered through the service requester terminal for the elderly household. A service progress management unit that generates a check list and provides it to the service provider terminal, and terminates the service by collecting the request execution result and result information corresponding to the check list through the service provider terminal, and sends the collected check list result to the service requester terminal. The service result management department is divided into the service result management department, and the cost for performing the request and the provision of the check list result is classified, and the cost for performing the requested information is charged to the elderly household, and the cost for the provision of the check list result is charged to the service requester. I can.

The elderly service provider matching and management system for elderly households according to an embodiment of the present invention configures an in-house smart terminal that can identify requests and various situations in the elderly household by voice, and the in-house smart terminal and service server are interlocked. After identifying the practically necessary requests, the service is created and delivered to the service provider terminal, and the service provider visits the elderly household to provide the service for the request, as well as to determine the health status or provide the necessary home care service, and the result By providing a comprehensive service to a healthy elderly service provider who understands the elderly well by providing a comprehensive service, it is possible to increase the psychological stability of not only elderly households but also elderly household guardians living away. It is effective to maintain service continuity of service providers by increasing the convenience of service performance and objectivity and quantification of service performance by allowing the in-house smart terminal and service server to take charge of the collection of requests that may cause effort.

The elderly service provider matching and management system for elderly households according to an embodiment of the present invention collects voice-based requests from elderly households through an in-house smart terminal, and induces a conversation with the elderly in elderly households according to a set scenario to provide health The service server is able to identify the status or emergency situation, and the linked service server identifies requests based on voice analysis or recorded voice through the in-house smart terminal, and creates a service by objectifying the exact request. By creating a checklist for the service provider and delivering it to the service provider terminal, the service provider provides services for clear requests, and the results can be easily registered through checklist checks, so that even if the elderly provide services, the service is provided easily. It has the effect of inducing continuous participation of elderly service providers by organizing the results and increasing the satisfaction of service requesters (guardians of elderly households) by providing reliable services.

The elderly service provider matching and management system for elderly households according to an embodiment of the present invention recognizes the current situation of elderly households (members or elderly living alone) based on products or requests that have been repeatedly ordered through in-house smart terminals, and provides additional products. By checking the purchase status or analyzing the health status or recommendation activity through the content analysis of the ordered product, inquiring about the necessity of purchasing the product through the in-house smart terminal or executing a scenario for the recommended activity, and collecting the result, the in-house smart terminal Through this, it is possible to provide customized services for elderly households and deliver information about them to service providers, thereby enabling meticulous management of elderly household members.

1 is a configuration diagram of an elderly service provider matching and management system for elderly households according to an embodiment of the present invention.
2 is a diagram illustrating an operation of an elderly service provider matching and management system for elderly households according to an embodiment of the present invention.
3 is a configuration diagram of an in-house smart terminal according to an embodiment of the present invention.
4 is an exemplary diagram of an in-house smart terminal according to an embodiment of the present invention.
5 is a configuration diagram of a service server according to an embodiment of the present invention.
6 is a flow chart showing a basic operation process of the elderly service provider matching and management system for elderly households according to an embodiment of the present invention.
7 is a flow chart showing a scenario-based operation process of the elderly service provider matching and management system for elderly households according to an embodiment of the present invention.

The present invention as described above will be described in detail through the accompanying drawings and embodiments.

It should be noted that the technical terms used in the present invention are only used to describe specific embodiments, and are not intended to limit the present invention. In addition, the technical terms used in the present invention should be interpreted as generally understood by those of ordinary skill in the technical field to which the present invention belongs, unless otherwise defined in the present invention, and is excessively comprehensive. It should not be construed as a human meaning or an excessively reduced meaning. In addition, when a technical term used in the present invention is an incorrect technical term that does not accurately express the spirit of the present invention, it should be replaced with a technical term that can be correctly understood by those skilled in the art. In addition, general terms used in the present invention should be interpreted as defined in the dictionary or according to the context before and after, and should not be interpreted as an excessively reduced meaning.

In addition, the singular expression used in the present invention includes a plurality of expressions unless the context clearly indicates otherwise. In the present invention, terms such as “consisting of” or “comprising” should not be construed as necessarily including all of the various elements or various steps described in the invention, and some of the elements or some steps are included. It should be interpreted that it may not be, or may further include additional components or steps.

In addition, terms including ordinal numbers such as first and second used in the present invention may be used to describe the constituent elements, but the constituent elements should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, a first component may be referred to as a second component, and similarly, a second component may be referred to as a first component.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings, but the same or similar components are assigned the same reference numerals regardless of the reference numerals, and redundant descriptions thereof will be omitted.

In addition, in describing the present invention, when it is determined that a detailed description of a related known technology may obscure the subject matter of the present invention, a detailed description thereof will be omitted. In addition, it should be noted that the accompanying drawings are only for easily understanding the spirit of the present invention and should not be construed as limiting the spirit of the present invention by the accompanying drawings.

In particular, the in-house smart terminal of the present invention corresponds to an artificial intelligence speaker or display, and the in-house smart terminal includes various types of microcontrollers including CPU and memory, modules or circuits including microcontrollers, Arduino, and Raspberry Pi. , Windows/Linux/IOS/Android-based modules or control devices, modules or control devices including various RTOSs (Real Time Operating System), mini PCs, PCs, notebooks, tablets, servers, and various types of cloud devices. It may be implemented with a hardware device and software implemented therein, and one or more of them may be implemented in an interlocking manner. Furthermore, it may include an interface through which voice or display information can be exchanged with a user through a voice and a display unit.

The present invention provides delivery of goods and confirmation of living conditions for elderly households (elderly couples, households with members such as elderly brothers and sisters, households such as elderly living alone, etc.), simple home care services (simple repairs such as replacing lights, furniture, etc.) Provides services that can be effectively provided by older service providers who understand the elderly well, including comprehensive services such as providing simple services in the home, such as changing the layout, assembling items, explaining the functions of appliances, etc.), identifying health conditions, and responding quickly in emergencies. To provide. Subscription to these services can be made by members of the elderly household on their own, but may be made by a member of the elderly household or a service requester who is a guardian of the elderly living alone, and various requests from the elderly household (order and delivery of goods, home care services, Other companion services, etc.) are additionally checked while providing information on the home condition of the elderly household or the health (hygiene) status of the elderly to the service requester.

That is, the present invention provides various services necessary for the life of elderly households through an elderly service provider who understands the elderly well, thereby increasing the satisfaction of elderly households and providing new jobs to elderly service providers or for social contributions such as volunteers. Opportunities can be provided, and since the elderly household guardian can check various information on the life of the elderly household and take necessary responses, the satisfaction of service requesters can be increased.

In particular, service providers who provide these various services are not only request processing fees for processing major requests such as normal errand services, but also understanding the condition of the home of elderly households, providing home care services, and identifying and taking measures for the health or sanitation of the elderly. By doing so, you can expect care costs or fees accordingly, and these costs and fees can be charged individually or separately from the elderly household or service requester. For example, a clear request made by an elderly household (e.g., an agent for purchasing goods) charges the elderly household for the cost, and cares for the elderly household upon delivery (e.g., it is necessary to determine the condition of the house and change the wallpaper. Or, to determine the health or hygiene of the elderly, to identify the condition that laundry or clothing replacement is necessary, and to provide simple home care) The result can be provided to the service requester, and additional fees may be charged to the service requester.

A configuration according to the embodiment of the present invention will be described with reference to FIGS. 1 to 7.

1 is a block diagram of an elderly service provider matching and management system for elderly households according to an embodiment of the present invention.

First, looking at the configuration shown in FIG. 1, an in-house smart terminal 100, which is arranged in the house of the elderly household and collects and transmits requests through a communication unit while having a conversation with each other based on voice, and an in-house smart terminal 100 ) To receive the request and create a service corresponding to the request of the elderly household (1), match the appropriate service provider among the previously registered service providers 301, and send the request to the service provider terminal 300 And, by receiving the service performance result corresponding to the request and the set status check and processing details for the elderly household corresponding to the request from the service provider terminal 300, the service performance result or status check and processing details are responded to the elderly household. The service server 200 that is transmitted to the previously registered service requester terminal 10 and the request information for a specific elderly household 1 from the service server 200 are received and displayed, and the result of the request and the set It is configured to include a service provider terminal 300 that receives the status check and processing content and provides it to the service server.

In this way, when the guardian of the elderly household 1 subscribes to the service, registers information on the elderly household 1 and his/her information as member information, and registers information on the service requester terminal 10, the service provider (Or the service provider) installs an in-house smart terminal 100 in the elderly household 1. As described above, the in-home smart terminal 100 collects and provides the request to the service server 200 while talking with the members of the elderly household based on voice, and the service server 200 checks the request An appropriate service provider terminal 300 is selected to process a request based on the service provider 301's visit to the elderly household 1.

These service providers 301 may be elderly people with various specialties or careers, and information on such service providers 301 may be provided by the service server 200 as service provider member information. The service server 200 and the elderly household 1 based on the possibility of performing the request, the distance from the elderly household 1, the available time, the service requester or the preference of the elderly household (gender, age, history, means of transportation, etc.). Matching with the service provider 301 may be performed.

Thereafter, the matched service provider (301a) visits the elderly household (1) to process the request of the elderly household (1), processes the request, and checks the status check set for the elderly household, and the result When is transmitted to the service server 200, the service server 200 may provide the status check information for the elderly household 1 to the service requester terminal 10.

In performing such a service according to an embodiment of the present invention, the'service provider' must perform various requests (purchase of goods, delivery of goods, requests for home care, etc.) in that they are elderly people with high understanding of elderly households. In addition, there are various and many contents to be processed, such as checking the condition of the house through a home visit, performing simple home care, and understanding the health or hygiene of the elderly, and information that the service server 200 can accurately identify. Since it must be provided in a form, the execution of the service may be excessively complicated.

Furthermore, the method of collecting the requests of elderly households also requires excessive efforts of the service provider due to frequent reception of requests, frequent reversals, unnecessary long conversations, etc., when calling a matched service provider to provide the request by voice. I can.

Therefore, in the present invention, by configuring an in-house smart terminal 100 having a function similar to that of an artificial intelligence speaker or an artificial intelligence display in the house, it is possible to clearly grasp the necessary requests while appropriating the suitability through various scenario-based conversations with the elderly household members. And, it allows the identification of various conditions or emergency situations of the elderly, and after the service server 200 collects the classified request information and the identified status or emergency situation information through the in-house smart terminal 100 to accurately identify the request The content to be delivered to the service provider 301 is created and provided. In case of an emergency, the service server 200 may transmit the situation to the service requester terminal 10 according to the content or to other institutions (police stations, hospitals, nursing institutions, welfare centers, etc.).

In addition, the service server 200 checks the status of the elderly identified through the conversation and the condition confirmation request item set in advance by the service requester terminal 10 (to check health/hygiene, or check a product to be repaired or a product to be replaced at home. A check list is generated based on the request, confirmation of the regimen, or inquiries about inconveniences) and provided to the matched service provider terminal 300a for processing the request (for example, product delivery). The service provider 301a provides the request information processing completion information to the service server 200 through the service provider terminal 300a after completing the processing of the request through a visit. At this time, the service provider terminal 300a checks the above. A list appears, and the service provider 301 can actually check the contents of the check list and then input the answer (check the contents, take a picture, record voice, write an opinion, etc.). In this way, the check list response information input by the service provider 301 is transmitted to the service server 200. In this way, in the case of the present invention, even if the service provider is old, it is possible to transmit the request processing status and perform various status checks without omission with only operations that can be sufficiently performed.

As described above, in the case of the present invention, it is possible to provide a total service for elderly households without putting an excessive burden on the service provider, and the elderly households can also provide requests while sufficiently talking through an in-house smart terminal, and the service server is also By clearly grasping the request to be provided, a service for the request can be created, and the result of the processing or the confirmation result of the request for status check can be clearly collected.

2 is a conceptual diagram based on a service configuration diagram for explaining an operation process according to an embodiment of the present invention, FIG. 3 is a detailed configuration diagram of an in-house smart terminal 100 according to an embodiment of the present invention, and FIG. It is an exemplary diagram of an in-house smart terminal 100 according to an embodiment of the present invention, and FIG. 5 is a detailed configuration diagram of a service server 200 according to an embodiment of the present invention.

As shown in FIG. 2, the in-house smart terminal 100 is installed in the elderly household 1 to provide various information or collect requests based on a conversation with the elderly household member 2, or to determine the condition of the elderly. . Such information is provided to the service server 200, and the service server 200 collects appropriate information from the in-house smart terminal 100 to generate a service to match with the service provider 301, or to the service requester terminal 10. An operation such as generating information to be provided is performed.

Before describing the execution of these specific operations, a detailed configuration of the in-house smart terminal 100 and the service server 200 configured according to an embodiment of the present invention will be first described.

As shown in FIG. 3, the in-house smart terminal 100 includes a voice receiving unit 120 for receiving a voice, an interface unit 150 for generating sound or displaying information through a display unit, and a voice receiving unit 120. A voice recording and analysis unit 130 that records and analyzes the received voice to determine the intention, a scenario providing unit 170 storing a scenario for identifying the status of the elderly household member and determining whether or not requested information, and a service Among the contents recorded and analyzed by the communication unit 110 communicating with the server 200 and the voice recording and analysis unit 130, the request is transmitted to the service server 200 through the communication unit 110, and the request information When the request delivery unit 140 collects processing schedule information according to the reception and the service provider terminal 300 is allocated, voice information is directly exchanged with the service provider 301, and information on the visit schedule of the service provider terminal is transmitted. The interface unit 150 and the voice receiving unit 120 are operated according to the scenario of the service provider linking unit 160 to be collected and the scenario providing unit 170 to provide information to elderly household members and collect request information, It may include a controller 180 to determine the state.

That is, by inducing a conversation to the elderly household member (2) through the scenario providing unit 170, it is possible to determine the condition of the elderly or to identify a necessary request. The scenario for confirming the health condition or dementia, and whether the requested information It may include a scenario for checking, a medication notification, and a scenario for determining whether to take it.

The scenario provided by the scenario providing unit 170 may be provided according to a time set according to the control of the controller 180 or the voice of the elderly household member 2.

Meanwhile, the controller 180 can provide various sounds, voices, text/pictures/videos, etc. through the interface unit 150, and through this, the elderly household member 2 receives necessary information or You can notify the status of and if there is a request, you can accurately request it.

Such requests may be various requests such as purchase of goods, delivery, errands, home care requests, and companion requests, and other requests for health or emergency situations, and information on the request is recorded. And the analysis unit 130, the request delivery unit 140 may transmit analysis information or recording information on the request to the service server 200. The service server 200 collects such request information, identifies whether it is requested information to be requested from the service provider, whether it is an emergency, etc., and provides the expected processing information, and the request delivery unit 140 collects the corresponding processing scheduled information. Thus, it can be provided to members of the elderly household through the interface unit 150. For example, a service for a request may be registered and a plan to perform a service may be notified. In an urgent situation, the information may be delivered to the service requester or the information may be provided to another organization.

On the other hand, the request delivery unit 140, while the control unit 180 performs a conversation according to the scenario of the scenario providing unit 170, the status information (health, regimen, medication, dementia, etc.) identified for the elderly household member service server It can be provided to 200, and the service server 200 provides the status information identified based on this scenario to the service requester terminal 10, or generates a check list corresponding to the identified status information to be visited at a later time. It can be provided to the provider. For example, when it is determined that health is not good or the regimen is difficult, a check item such as health check or level of the regimen can be created.

On the other hand, when a request is received through the in-house smart terminal 100 and a corresponding service is generated, and then the service provider terminal 300 is matched and assigned thereto, the service provider linking unit 160 of the in-house smart terminal 100 Relays voice information so that voice information can be directly exchanged with the service provider 301, and may collect and provide information on a visit plan of the service provider terminal. Furthermore, information about the service provider's arrival schedule to the elderly household member (2) by receiving information on the start of service execution (delivery start) or information on the current location of the service provider terminal 300 through the service server 200 You can also provide

Such in-house smart terminal 100 may be configured in the form of a potted plant for growing companion plants, as illustrated in FIG. It reflects the tendency to find emotional stability through this. Many of the elderly have experience growing or growing plants themselves, and since such companion plants can improve emotions and vitality, in the case of the in-house smart terminal 100 for elderly household members as in the present invention, the function of the pot is further enhanced. In addition, it can increase the level of interest of elderly household members and increase the frequency of contact. Furthermore, on the basis of watering to maintain these companion plants, the smart terminal 100 frequently requests conversation ("Did you give water?", "Did you wipe the leaves?") or information from elderly household members. It is possible to provide ("one hour before the water cycle") and receive a response, so that the health or psychological state of elderly household members can be effectively assessed, and if the response is late or not, it can be judged as an abnormal situation.

On the other hand, in the case of the illustrated in-house smart terminal 100, a plurality of (for example, 8) microphones are arranged in a circular shape along the shape of a circular flowerpot as the voice receiver 120 so that the voices of the elderly who usually have a small voice can be effectively received. In the case of the voice recording and analysis unit 130, it is possible to increase the possibility of analyzing the voice of the elderly with poor pronunciation or dialect by focusing on'words' among voices received from a plurality of microphones. Furthermore, the interface unit 150 may be configured to include a display unit, a touch screen, a speaker (built-in), and the like, as shown, and a light emitting unit may be further included to perform the function of additionally lighting, mood, or notification. May be.

Through this configuration, the elderly household members increase their intimacy with the smart terminal 100 in the home, and they can check information for growing plants or conduct conversations based on this. It will increase, and the likelihood of confirming an emergency situation can be increased.

5 is a block diagram showing a configuration of a service server 200 according to an embodiment of the present invention, as shown, a communication unit 220 communicating with the in-home smart terminal 100 and the service provider terminal 300, and the elderly A member management unit 210 having information on the household 1, information on a service requester corresponding to the elderly household 1, and information on a service provider, and the elderly household (1) from the in-house smart terminal 100 A request receiving unit 230 for receiving information about) and request information of a recorded voice or analyzed information state, and a service generating unit 240 for generating a service according to the request information received through the request receiving unit 230 , The service provider 301 to provide the service generated by the service generation unit 240 is matched by interlocking with the member management unit, but the service generation unit 240 is first matched with a service provider having a service history for the same elderly household (1). A service provider matching unit 250 that delivers the requested information generated in) to the service provider terminal 300, and the elderly household 1 of the service provider terminal 300 matched through the service provider matching unit 250 is scheduled to visit The information is collected and transmitted to the in-house smart terminal 100, and the status confirmation request (and received through the request receiving unit 230) previously registered through the service requester terminal 10 for the request and the elderly household (1) The service progress management unit 280 that generates a check list based on the elderly status information and provides it to the service provider terminal 300, and the result information corresponding to the request execution result and the check list through the service provider terminal 300 And a service result management unit 270 that terminates the service by collecting and provides the collected check list result to the service requester terminal 10.

On the other hand, by classifying the cost for performing the request and providing the checklist result, the cost for performing the requested information is charged to the elderly household, and the cost for providing the checklist result may include a cost calculation unit 290 that charges the service requester. have. The cost settlement unit 290 may charge the service requester for both the performance cost for the requested information and the cost for the provision of the checklist result, or to the elderly household, but separately charge for each service or divide it at the same rate. May be.

The member management unit 210 may register member information, medical history information, house information requiring home care, special information, etc. for each elderly household (1) as information on the elderly household (1). (1) Existing requests can be saved including performance history information. In addition, as information about the service provider 301, it includes personal information, specialty information, past request information, performance history information, and reputation (reputation of the elderly household or service requester according to the provision of this service) information about the service provider 301 can do. In addition, as information on the service requester, response information of the service requester and the elderly household 1, information on the service requester's terminal, and status confirmation request information registered by the service requester (checklist registration items) may be included.

The request receiving unit 230 receives information on requests requested by members of the elderly household 1 from the in-home smart terminal 100, and status information of the elderly (health, regimen, medication, dementia, etc.) obtained as a result of analysis according to scenarios. Can receive.

The service generation unit 240 can generate a service for a request that has been clearly identified by the request receiving unit 230 (for example, to deliver 10Kg of rice, or to purchase a fire extinguishing agent), and if necessary, the analysis result After providing the status information of the elderly obtained by the service requester terminal 10 to the service requester terminal 10, a request for confirming the status information of the elderly may be received from the service requester terminal 10 to generate a service therefor.

Thereafter, if an appropriate service provider is matched by the service provider matching unit 250, the service progress management unit 280 manages information on the service execution process of the service provider 301, and is scheduled to visit the elderly household 1 It is possible to collect information or information about the visit situation (movement status for visiting) and provide it to the service provider linking unit 160 of the in-house smart terminal 100, and provide a checklist to the service provider terminal 300. have. Further, the service progress management unit 280 may provide convenience for the movement of the service provider 301 through an automatic transportation function such as calling a call taxi when it is determined that the corresponding service provider 301 is necessary to perform the request. .

The service result management unit 270 collects the request execution result and result information corresponding to the check list through the service provider terminal 300, and the result information corresponding to the request execution result and the check list is the service provider terminal 300 It can be collected through a dedicated application configured in, and the result of performing the request can be made through a photo that can prove the completion of the request or a voice confirmation of an elderly household member, and the result information on the check list is a simple check, It can be collected in the form of opinions on status, photos, videos, and voice recordings.

Additionally, the member state analysis unit 260 of the service server 200 accumulates and analyzes the request for the same elderly household 1 (and the service result history) to extract a pattern for the request, and Depending on the request, the predicted request is transmitted to the in-house smart terminal 100 and inquired about whether the request was executed (using a scenario inquiring whether the request was performed, the controller of the in-house smart terminal checks) Then, the result is collected and transmitted as a new request to the request receiving unit 230 to process the request as a new request.

For example, if you order 10kg of rice every 3 months, you can inquire about patterned orders for products that you buy repeatedly, such as inquiring about the remaining amount of rice at that time.

Furthermore, the member status analysis unit 260 checks the health status or recommended activity through the analysis of the contents of the ordered product, executes a scenario for the recommended activity through the in-house smart terminal 100, and collects the result, thereby Through (100), it is possible to provide customized services for elderly households, and deliver information about the information to the service provider 301 to enable careful management of elderly household members.

Looking at an example of an operation process according to an embodiment of the present invention including the in-house smart terminal 100 and the service server 200 as described above through FIG. 2, first, a member 2 of the elderly household 1 When a request is provided to the in-house smart terminal 100 through voice, the in-house smart terminal 100 records the request and analyzes it, and when it is determined that the content is a request, it provides the service to the service server 200 Request.

When the service server 200 receives information on the request from a specific elderly household 1 and is identified as a service target, the service server 200 generates a service corresponding to the request. After that, service providers suitable for performing these services are matched based on the service provider information registered in the internal member management department, but matching based on distance or preference, but with a history of performing requests to the same elderly household (1) previously. Service providers are selected first to enable continuous management.

For example, if the request is the delivery of a specific item 310, information about the elderly household 1, information about the delivery item 310, and information on the condition confirmation request information (check) on the matched service provider terminal 300a List).

The service provider 301a provides the expected schedule information on the service progress for the request through the service provider terminal 300a and proceeds with the service accordingly (i.e., visit for delivery). Information on the state may be notified to the smart terminal 100 in the home through the service server 200.

After the service provider (301a) visits the elderly household (1) and provides services for the request (delivering the goods 310 or performing other requests), the checklist according to the condition check request Review is conducted, and even if it is not on this checklist, it is possible to collect more necessary information from the perspective of the elderly, and if necessary, simple home care or assistance can be provided. Such information may be achieved through an automated request execution result and checklist-based result registration process, and additional content may be added in a manner such as voice recording, photograph, or opinion content.

The result of performing these requests (service completion) and status information (checklist answers and additional comments) are provided to the service server 200 in real time, and at least some of these results are provided in the form of status guidance to the service requester terminal 10. Can be delivered.

In addition, the service requester terminal 10 may provide reputation information about the matched service provider 301 to the service server 200, and the service provider 301 can also provide information on the request through the service provider terminal 300. It is possible to provide a reputation for the elderly household 1 who has performed the service, and the service server 200 may perform filtering on preference or rejection when matching through this reputation.

If the basic operation method according to the embodiment of the present invention is summarized in a flow chart, it can be represented as shown in FIG. 6.

6 is a flow chart showing the basic operation process of the elderly service provider matching and management system for elderly households according to an embodiment of the present invention, as shown in the house smart terminal receiving and recording voices of members of the elderly household It analyzes and checks whether it is the content of the request, and if it is, transmits it to the service server.

The service server creates a service based on the content of the request, and the generated service includes information on the elderly household corresponding to the request, information on the specific service type and target for the request, and costs and fees. Can be included.

The service server matches the service provider who will provide the service created in this way based on the service provider information registered in the member management unit, and such matching takes precedence over the service provider who has a previous performance history for the same elderly household. Matching can be done based on information (gender and age, region of residence, past history, types of services that can be performed, means of transportation, reputation, etc.).

In this way, the service provider is matched and information on the status check request including the related request and the checklist is transmitted to the service provider terminal, and when the service provider agrees to provide the service, the created service is in progress. The service server manages the service progress by receiving information about the service execution schedule, etc. from the service provider.

The matched service provider visits the elderly household to fulfill the request, performs the request (purchase and delivery of goods, etc.), and provides the result of the completion to the service server through the service provider terminal. Based on the status check request information including the received checklist, check the health status of elderly households and members or the status including in-home environment information, and collect the basis for it (comment writing, taking pictures, taking videos, recording, etc.) ) And provide it to the service server as the checklist confirmation result (or checklist answer).

Through this process, the requested service is terminated, and the service server delivers the terminated service result and status information on the target person (elderly household) to the service requester terminal corresponding to the guardian.

Thereafter, the cost or fee is handled in a set manner, and the elderly household who received the service according to the actual request pays the cost and fee for the request, and the service requester who receives the result of the check list including status information It may be desirable to use a partial billing method that pays the cost and fee for receiving the status check result (check list result).

FIG. 7 is a flow chart showing a scenario-based operation process of an elderly service provider matching and management system for elderly households according to an embodiment of the present invention. In addition to the basic operation method described above with reference to FIG. 6, it is installed in the house of elderly households. This is an example of an operation method according to the scenario-based state grasp of an in-house smart terminal that can collect various information while exchanging conversations with elderly household members.

As shown, the in-house smart terminal checks whether the member is abnormal by providing conversations and guidance such as health, regimen, medication, and request information confirmation for the elderly household member according to various scenarios.

If an abnormality of an elderly household member is determined through dialogue according to the scenario, the abnormality determination information (information according to the abnormality determination or recorded voice, etc.) is transmitted to the service server as request information to request abnormality confirmation.

When the service server determines an abnormality based on the abnormality determination content including the content of the requested information, it notifies an alarm of the abnormality determination to the administrator of the service server. The administrator of the service server can determine the abnormality by checking whether there is a real abnormality based on the contents of the abnormality determination, and the administrator of the service server can perform necessary actions corresponding thereto.

For example, as shown, the abnormality determination can be provided to the service requester terminal, and although not shown, based on the contents of the abnormality determination, Processes for abnormalities such as transmission are performed. Furthermore, the administrator of the service server creates a service using the abnormality determination for the elderly household as request information, and then matches the service provider and requests a visit to the service provider to collect and transmit health and environmental information for the elderly household target. You can also ask.

On the other hand, the in-house smart terminal does not determine the abnormality of the elderly household member through dialogue according to the scenario, and when the receipt of the request is confirmed, it provides information (analysis content or recorded information) on the request to the service server, and Generates a service based on the request, matches the service provider, and transmits information on the status check request including the request information and necessary check list information to the service provider terminal.

The service provider provides information on the scheduled visit to the service server to perform the service, and provides information (location, arrival, etc.) about the visit to the service server when actually visiting. Information on the visit of the service provider may be notified to members of the elderly household through an in-house smart terminal.

The service provider provides the service through a visit and collects (check list, etc.) health and environmental information of the subject along with information on the termination and transmits it to the service server.

The service server delivers the service result and target status information to the service requester terminal, and processes costs and fees if necessary.

In the above, preferred embodiments according to the present invention have been illustrated and described. However, the present invention is not limited to the above-described embodiments, and any person with ordinary knowledge in the technical field to which the present invention pertains without departing from the gist of the present invention appended in the claims will be able to implement various modifications. .

1: elderly household 2: elderly household members
3: network 10: service requester terminal
100: home smart terminal 110: communication unit
120: voice receiving unit 130: voice recording and analysis unit
140: request delivery unit 150: interface unit
160: service provider interworking unit 170: scenario providing unit
180: control unit 200: service server
210: member management unit 220: communication department
230: request receiving unit 240: service generating unit
250: service provider matching unit 260: member state analysis unit
270: service result management unit 280: service progress management unit
290: cost settlement unit 300: service provider terminal
301: service provider

Claims (7)

An in-house smart terminal disposed in the premises of an elderly household to collect and transmit requests through a communication unit while having a conversation with each other based on voice;
Receives the request through the in-house smart terminal, creates a service corresponding to the request of the elderly household, matches the appropriate service provider among the registered service providers, transmits the request to the service provider terminal, and Receives the service performance result corresponding to the service performance result and the set status check and processing details for the elderly household from the service provider terminal, and transmits the service performance result or status check and processing details to the previously registered service requester terminal corresponding to the elderly household A service server to perform;
Elderly for elderly households including a service provider terminal that receives and displays request information for a specific elderly household from the service server, receives the result of the request, checks the set status, and provides processing details to the service server Service provider matching and management system.
The system according to claim 1, wherein the service server first matches a service provider with a history of providing a service to a request for the same elderly household.
The method of claim 1, wherein the service server collects voice-based requests through an in-house smart terminal, analyzes the requests, generates request information, and simultaneously records the voice request and provides it to the service server.
The request according to claim 1, wherein the service server accumulates and analyzes the request for the elderly household, extracts a pattern for the request, predicts the request according to the pattern, and transmits the predicted request to the smart terminal in the home. Elderly service provider matching and management system for elderly households, characterized in that inquiring whether to perform a matter, collecting the result and processing it as a new request.
The method according to claim 1, wherein the service server generates a check list based on the request and a status confirmation request previously registered through a service requester terminal for the elderly household while generating a service for the request for the elderly household. The elderly service provider matching and management system for elderly households, characterized in that when providing to the service provider terminal and collecting the result of the request from the service provider terminal together with the answer corresponding to the check list.
The method according to claim 1, wherein the in-house smart terminal
A voice receiver for receiving voice;
An interface unit that generates sound or displays information through a display unit;
A voice recording and analysis unit for recording and analyzing the voice received through the voice receiving unit to determine an intention;
A scenario providing unit storing a scenario for determining the status of the elderly household member and determining whether or not requested information is stored;
A communication unit that communicates with the service server;
A request transfer unit for classifying a request item among contents recorded and analyzed by the voice recording and analyzing unit, transmitting it to the service server through the communication unit, and collecting processing schedule information according to reception of request information;
A service provider linking unit that directly exchanges voice information with a service provider when a service provider terminal is allocated and collects information on a visit plan of the service provider terminal;
Elderly service provider matching for elderly households, comprising a control unit for providing information to elderly household members by operating an interface unit and a voice receiving unit according to the scenario of the scenario providing unit, collecting request information, and determining a state And management system.
The method of claim 1, wherein the service server
A communication unit for communicating with an in-house smart terminal and a service provider terminal;
A member management unit having information on the elderly household, information on a service requester corresponding to the elderly household and information on a service provider;
A request receiving unit for receiving information on the elderly household and recorded voice or analyzed information status request information from the in-house smart terminal;
A service generating unit that generates a service according to the request information received through the request receiving unit;
The service provider that will provide the service generated by the service generation unit is matched by interlocking with the member management unit, but the service provider with a service history for the same elderly household is first matched, and the requested information generated by the service generation unit is transmitted to the service provider terminal. A service provider matching unit for transmitting;
The service provider matching unit collects the information about the elderly household's visitation schedule from the matched service provider terminal and delivers it to the in-house smart terminal, based on the request and the status confirmation request previously registered through the service requester terminal for the elderly household A service progress management unit that generates a check list and provides it to the service provider terminal;
A service result management unit collecting a request execution result and result information corresponding to a check list through the service provider terminal, terminating the service, and providing the collected check list result to the service requester terminal;
Elderly households, characterized in that it comprises a cost settlement unit that separates the cost of performing the request and providing the checklist result to the elderly household for performing the requested information and charges the service requester for the cost of providing the checklist result Elderly service provider matching and management system for.

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