KR20190126731A - The device and method to process order by smartphone at restaurant - Google Patents

Abstract

Recently, many people are using smartphones and payments with the smartphones. However, when going to restaurants, fast-food restaurants, coffee shops, etc., the people still give orders to employees, take cash or credit cards out of the wallets, and pay for the same. The present invention relates to a device and a method which give orders at restaurants by using smartphones, pay for the same, and transmit processing results among a server, the restaurants, and the smartphones. According to the present invention, a customer can have a seat at a restaurant, give an order and pay for the same by using a smartphone, thereby not having to wait in a line for an order and a payment and being capable of checking an order process with the smartphone. Further, the restaurant does not need personnel for an order or calculation and a buzzer or a waiting number plate. Further, even when several persons go to the restaurant, the persons can make payments, respectively, so going Dutch is simple.

Description

Method and device for processing order in restaurant using smartphone {The device and method to process order by smartphone at restaurant}

Smartphone, QR code, WiFi

Recently, many people are using smartphones and using smartphone payments.

But when you go to restaurants, fast foods, coffee shops, etc., you still order them from your employees and pay cash or credit cards from your wallet.

The present invention relates to an apparatus and method for placing an order using a smartphone in a restaurant, making a payment, and transferring a processing result between a server, a restaurant, and a customer smartphone.

According to the present invention, customers can sit at a restaurant and order and pay with a smartphone, so they do not have to wait in line for orders and payments or take out their wallets, and can check the order processing process with their smartphones. .

In addition, restaurants do not require personnel to place orders or checkouts, do not require unattended ordering devices, and do not require vibration bells or license plates.

In addition, Dutch Pay is simple because multiple people can pay each other.

1 is an illustration of a flowchart according to the present invention.
2 is an example of a customer smartphone screen according to the present invention.
3 is an illustration of a restaurant kitchen smartphone screen according to the present invention.
Figure 4 is an illustration of a restaurant hall smartphone screen according to the present invention.

Recently, many people are using smartphones and using smartphone payments.

But when you go to restaurants, fast foods, coffee shops, etc., you still order them from your employees and pay cash or credit cards from your wallet.

Of course, you can use your smartphone to make payments, but you need to present your smartphone to your employees or approach your smartphone.

A restaurant is a place that sells food such as general restaurants, fast foods, food courts, coffee shops, stalls, and bars.

In addition, food includes all the food, drinks, and alcoholic beverages sold at the said place.

The present invention relates to an apparatus and method for placing an order using a smartphone in a restaurant, making a payment, and transferring a processing result between a server, a restaurant, and a customer smartphone.

In order to implement the present invention, the server consists of a smartphone of a restaurant employee, a customer smartphone, and exchanges data with the server, a restaurant employee, and a customer smartphone.

Of course, other devices such as tablets and laptops may be used in addition to smartphones, and in particular, restaurants and other devices may be used instead of mobile devices.

In this example, a case of using a smartphone of customers and restaurant staff will be described as an example.

You can also use a separate app, or use a browser such as Chrome.

In this example, a case of using a separate smartphone app will be described as an example.

There may be a variety of ways to transfer messages between the server and the smartphone.

First, smartphone apps can be viewed from the server from time to time.

Second, a message can be delivered from the server to the smartphone using a push function.

In this example, a case of delivering a message using a push function will be described as an example.

In addition, as shown in Figures 2, 3, and 4 can be guided through the screen of the smartphone, the screen is turned off or can be guided by sound, voice or vibration at the same time so that the screen can be recognized.

The server may be operated at each restaurant, may be operated at the franchise headquarters, or may be operated by a service provider that provides services to several restaurants.

In this example, a case of using a service of a service company will be described as an example.

For convenience of explanation, a service of a service company is called a service and a server of a service company is called a central server.

First, each restaurant joins the service as a member and registers its menu.

In this case, if the cooking time is input for each menu in addition to information such as menu name, image, price, etc., it is possible to predict how long the customer should wait.

Restaurant staff then log in to the central server with their smartphones before work begins.

At this time, if the role is divided into kitchen and serving, the role is distinguished whether cooking or serving.

Of course, when subscribing to a service, a sub ID is assigned to each employee, a role assigned to each sub ID is assigned, and the sub ID can be automatically recognized.

The invention will be described in detail step by step with reference to the drawings.

In step 1, the customer enters the restaurant, launches a smartphone app and connects to a central server.

The central server should recognize the restaurant where the customer is located. If the customer accesses the central server and searches for the restaurant one by one, it will be automatically recognized.

In addition, the restaurant staff can bring food to the table like a general restaurant, and the customer can receive food and pack food such as highway rest area, food court, and fast food. You also need a table number.

There are several ways to automatically recognize restaurants. For example, you can use a QR code as follows.

Each restaurant is given a QR code containing information identifying the restaurant, and each restaurant prints the QR code and attaches it to a visible location within the restaurant.

When the customer scans the QR code as shown in FIG. 2, the customer can directly access the central server, and the central server can recognize the restaurant.

At this time, a QR code including each table number is generated and stored in each table. When the customer scans the QR code attached to the table, the central server can automatically recognize the customer table position.

In addition, there are many ways to automatically recognize restaurants.

In step 2, the central server displays the restaurant's menu on the customer's smartphone, and the customer views the menu, selects food, and pays on the smartphone.

In step 2-1, the central server searches and shows the menu of the restaurant as shown in FIG.

In step 2-2, the customer selects a menu and clicks the order button.

Step 2-3, the smart phone app shows the order history and payment amount as shown in 3 of FIG.

In steps 2-4, the customer selects a payment method and makes a payment.

Payment is made using one of various mobile payment methods such as credit card, real time account transfer, and various payments.

If it is difficult to use the existing mobile payment service, you can subscribe to the service in advance and recharge, and use the recharge amount at the time of payment.

You can also specify whether you want to eat or pack.

In step 3, when the customer makes a payment, the central server stores the order history and delivers information to identify the order to the customer's smartphone and kitchen smartphone.

The serial number, which indicates the number of orders within the restaurant on the day, such as highway rest areas or food courts, is short and easy to see.

Therefore, here, the case of using the serial number will be described as an example.

Use only two or three digits short, and you can start from zero or one if you exceed the number of digits.

When ordering multiple foods, one order may be given the same serial number or may be assigned a separate serial number for each food.

It doesn't necessarily mean that the cooking time varies depending on the food, but knowing their serial number allows the customer to roughly predict how long they will wait, and it's easy to see when they deliver food later.

In step 3-1, the central server stores the order details and issues a serial number.

In step 3-2, the central server transmits the serial number to the customer smartphone as shown in FIG.

In step 3-3, the central server sends a message that the new order has been made to the smartphone of the restaurant kitchen employee.

Step 4, read the message in the kitchen and start cooking.

When the order arrives as shown in step 4-1 and 1 of FIG. 3, click the confirm button.

In step 4-2, the kitchen staff's smartphone app downloads and displays a new order from the central server.

When the cooking start button is clicked in the kitchen as shown in step 4-3 and 2 of FIG. 3, the smartphone transmits the serial number of the order in which the cooking is started to the central server.

In step 4-4, the central server receives the information and transmits a cooking start message to the customer's smartphone as shown in 6 of FIG.

At this time, information such as cooking time and cooking completion time can be transmitted so that the customer can predict how long to wait from now.

If several people ordered together, each menu tells you the start time and the cooking time so you can predict the time until all the food is ready.

In the event that the customer or employee cannot confirm the message, the central server can deliver the message repeatedly. In this case, the customer or employee can click the OK button to stop delivering the message.

Step 5, when cooking is completed in the kitchen, a cooking completion message is transmitted.

In step 5-1, when the cooking completion button is clicked in the kitchen as shown in FIG. 3, the smartphone transmits the serial number of the completed cooking order to the central server.

In step 5-2, after receiving the information, the central server transmits a cooking completion message to the smartphone of the customer and the serving staff as shown in FIG. 2 and 7.

You can treat it differently depending on how you deliver food:

First, when an employee brings food to the table, the message is delivered to the serving employee's smartphone. In this case, if the customer table number is shown as shown in FIG. 4, in addition to the information such as the serial number of the order, the serving staff can easily find the customer table. At this point, you can also communicate the message to the customer so that the customer knows ahead of time that the food is available.

Secondly, when the customer receives food, the message is delivered to the customer's smartphone. At this point, you can also send a message to the staff to prepare the food for delivery.

Third, in the case of packaging can be delivered to the smartphone of the serving staff, the serving staff can bring the packaged food to the customer or deliver it to the customer's smartphone for the customer to receive. Similarly, you can communicate your message to employees and customers.

At this time, if not only the customer but also the waiting customer, such as the number 5 of FIG. 2, the order of the cooked order is not necessarily the same order, but the customer can roughly predict how long to wait.

Likewise, the central server can deliver the message repeatedly, and you can click the Done button after confirming the message so that it is no longer delivered.

Step 6, Deliver Food to Customers.

If you bring food to the table, you don't have to check it, but if the customer picks up the food, you can check if the person ordered the food.

There may be a number of ways.

First, the customer shows the serial number sent to his smartphone and can be visually checked by the restaurant staff.

Second, in order to process more accurately, the information that can identify the order, such as the order number in the form of a bar code on the customer's smartphone screen, you can scan the barcode to confirm whether the customer ordered.

Step 7, payment is already completed, so the customer just leaves after eating.

Or if it's a package, get the packaged food and just leave.

However, when used in combination with the post-payment method, the payment table and the incomplete table are displayed separately to distinguish whether the customer has already paid or has to pay, or the serial number or order number delivered to the customer as shown above. You can check it.

Of course, even if the customer does not use the service according to the present invention, if you prepay, it does not need to be distinguished and confirmed simply.

Steps 4 and 5 can be omitted if the location of the kitchen and order bar is almost the same or the store is small, such as a coffee shop.

That is, in step 3-3, if the central server delivers the payment completion message to the restaurant's specific smartphone, the kitchen and serving staff can deliver the message to each other by nurturing each other. Instead of delivering the message to the phone, the employee may deliver the message to the customer by nurturing.

If the food is delivered immediately without the cooking process, step 3 may be omitted.

Restaurants can use computers such as PCs instead of smartphones.

In particular, the central server and the restaurant POS can be used in conjunction.

To do this, the restaurant first logs into the central server via POS.

In the first step, the customer accesses the central server in the same manner as described above, searches for a menu, orders, and pays.

In step 2, the central server stores the order, generates information to identify the order, and sends a message including the order identification to the restaurant POS.

Step 3, POS downloads and saves the order from the central server.

In step 3-1, the restaurant staff clicks the OK button when the message arrives.

In step 3-2, the POS transmits the order identification information to the central server.

In step 3-3, the central server searches for the order using the order identification information.

In step 3-4, the central server sends the retrieved order history to the POS.

In step 3-5, the POS stores the received order details and displays them on the screen.

Step 4, process the order and send the processing result to customer's smartphone.

In step 4-1, the restaurant employee enters the order processing result into the POS.

As in the above example, when the cooking starts or finishes, the start or completion button is clicked in the POS.

In step 4-2, the POS transmits the order identification information and the processing result to the central server.

In step 4-3, the central server searches for the order using the order identification information.

In step 4-3, the central server sends the processing result message to the customer smartphone.

Of course, as described above, the message may be transmitted to the corresponding customer as well as the waiting customer.

Instead of sending messages to the POS from the central server in steps 2 and 3, the POS program can periodically download new orders from the central server.

This allows the restaurant to manage all orders at the point of sale.

In addition, you can order with a smartphone as follows, payment can be processed at the POS.

In the first step, the customer accesses the central server in the same manner as above, searches for the menu, and places an order.

In step 2, the central server stores the order and generates information to identify the order and displays it on the screen of the customer's smartphone as a simple number or barcode.

Step 3, when the customer presents the smartphone screen, the restaurant employee inputs the order identification information into the POS and downloads the order from the central server.

In step 3-1, the customer presents the smartphone screen to the restaurant staff.

In step 3-2, the restaurant staff looks at the smartphone screen and enters it into the POS or scans the barcode on the smartphone with a scanner connected to the POS.

In step 3-2, the POS transmits the order identification information to the central server.

In step 3-3, the central server searches for the order using the order identification information and transmits the order to the POS.

In step 3-4, the POS displays the received order details on the screen.

Step 4, Afterwards As usual, the customer submits a credit card or pays in cash.

Step 5, after processing the order as in the above example, the POS transmits the processing result to the central server, the central server transmits to the customer smartphone.

This makes it convenient for customers to move to the location where the POS is located and present the smartphone screen to the restaurant staff, but customers who do not have a mobile payment method can also use the restaurant.

Of course, there are customers who do not use a smartphone, do not use mobile payment, or do not use a smartphone app according to the present invention, so it can be used in parallel with the existing system.

According to the present invention, customers can sit at a restaurant and order and pay with a smartphone, so they do not have to wait in line for orders or payments or take out their wallets.

In addition, you can check the order processing process with your own smartphone, so you can predict the waiting time and the time when the meal ends.In the case of packaging, you do not have to wait in a cramped restaurant. There is no need to wait inside or at the entrance.

In addition, Dutch Pay is simple because multiple people can pay each other.

Not only do restaurants need orders or checkout personnel, they do not need kiosks such as kiosks, no vibration bells or license plates.

In the description of the present invention has been described for the restaurant, it is possible to apply to all places to place an order, payment.

In addition, the above is only an embodiment of the present invention, and various modulations and modifications are possible within the scope of the present invention.

See drawing

Claims (11)

When a customer connects to the server with a smartphone at a restaurant, the server recognizes the restaurant and searches for and displays the menu of the restaurant. Order processing method and apparatus
In paragraph 1
Method and device for processing an order in a restaurant, characterized in that when the customer pays the order details are delivered to the restaurant computer or smartphone of the restaurant staff
In paragraph 1
Order processing method and apparatus in a restaurant characterized in that the order processing process of the restaurant to the customer smartphone
In paragraph 1
Method and apparatus for order processing in a restaurant characterized by having a QR code on each table so that customers can sit and scan the restaurant QR code with a smartphone
In paragraphs 1 and 4
As well as restaurants, QR codes containing table location information are stored in each table so that customers can recognize restaurants and table locations when scanning QR codes.
In paragraphs 1 and 2 and 3
In the case of a restaurant with a cooking process, the customer order details are transmitted to the kitchen computer or the kitchen staff's smartphone, and the cooking progress is transmitted to the customer smartphone and the hall computer or the serving staff's smartphone. Order processing method and apparatus
In paragraphs 1 and 2 and 3
When the customer receives the food, the order number is displayed on the customer's smartphone as a simple number or bar code, and when the customer presents the smartphone screen, the restaurant staff views the screen, enters it or scans it with a barcode scanner to order the food. Method and apparatus for processing an order in a restaurant characterized in that the correct
In paragraphs 1 and 2 and 3
In case of bringing food to the table, the table number is stored at the time of customer order, and after completion of cooking, the method and device for order processing in a restaurant characterized in that the table number is displayed on the hall computer or the serving staff's smartphone.
In paragraphs 1 and 2 and 3
A method and device for processing an order in a restaurant, characterized in that the cooking time is input to the server in advance for each menu, and the cooking time or cooking completion time is transmitted to the customer smartphone at the start of cooking.
In paragraphs 1 and 2 and 3
Method and apparatus for order processing in a restaurant characterized in that the waiting customer can check how much time is left by passing the completed order number to the customer as well as waiting customers
In paragraph 1
The customer proceeds to the order instead of paying with the smartphone, the server saves the order and displays the order number in the form of a simple number or barcode on the customer's smartphone, and when the customer presents the smartphone screen, the restaurant staff sees the screen. Method and apparatus for processing an order in a restaurant, characterized in that the payment is made in the same manner as before after searching for an order from the server by entering or scanning with a barcode scanner

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