KR20160054805A

KR20160054805A - The method of service providing system in the public restaurant

Info

Publication number: KR20160054805A
Application number: KR1020140154279A
Authority: KR
Inventors: 박남태
Original assignee: 박남태
Priority date: 2014-11-07
Filing date: 2014-11-07
Publication date: 2016-05-17

Abstract

The development of ID codes such as bar codes, QR codes, and communication modules, tablet devices and smart devices such as tablet PCs, and short range wireless communication technologies such as NFC, WIFI, and BLUETOOTH are rapidly developing. Are being developed. The service automates the provisioning of orders, sub-services, aggregation, billing, advertising, and information in the restaurant, minimizing the workforce burden, preventing the omission of order and payment information in advance, And a system method for providing information.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a restaurant service providing system,

The restaurant automates the process of ordering, serving, aggregating, billing, advertising, and information to minimize the workforce, prevent missed orders and payment information, and provide information that is of interest to users. And more particularly,

ID code systems such as bar codes, QR codes, and communication modules, and short range wireless communication technologies such as NFC, WIFI, and BLUETOOTH are rapidly developing.

The development of ID codes such as bar codes, QR codes, and communication modules, tablet devices and smart devices such as tablet PCs, and short range wireless communication technologies such as NFC, WIFI, and BLUETOOTH are rapidly developing. Are being developed. The service automates the provisioning of orders, sub-services, aggregation, billing, advertising, and information in the restaurant, minimizing the workload and preventing the omission of order and payment information, When ordering a menu, it is possible to confuse the ordered table to prevent it from being served to a different table than the ordered table. When the ordered menu is prepared and serviced, To provide a system method and apparatus for providing advertisements.

System methods and apparatus for providing ordering, serving, aggregation, billing, advertising and information in a restaurant,

Tablet device; Your smart device; Identification Code System; Wired / wireless communication system;

POS main system; POS sub-system; Wherein the tablet device includes an application for providing at least one of order, identification code recognition, advertisement, and information, and the method comprises the steps of: Wherein the tablet device is capable of acquiring preference information previously stored by a user in the smart device when wired / wireless communication with the smart device of the user is initiated, embedded in or detachable from the table, The application provides advertisement or information using the obtained taste information of the user. Also, the tablet device, the POS main system, and the POS sub system are capable of bidirectional communication with each other in the wired / wireless communication system, and each of the identification code recognition systems (bar code, QR code, NFC, , Or two or more). In addition, it is preferable that the identification gantry is provided by any one of the following methods: identification, embedding, printing, and printing, and the identification gantry is visually distinguishable by any one of shape, color, The criterion is different depending on the contents of the food to be contained in the identification device. Further, the tablet device is configured to display on the display side so that the user can know the estimated amount of real-time settlement during the process of taking, Loses.

It has the effect of minimizing the manpower burden by automating the automatic ordering, sub-service, aggregation, billing, advertising, and information provisioning in the restaurant, and is effective in preventing the omission of order and billing information, It has the effect of providing customized ads or customized information. It also works with social commerce and provides information on the food preparation process and the food itself. It also has the effect of inducing the order menu to be accurately sub-ordered to the ordered table.

Fig. 1 is a diagram showing a constitutional relationship showing a configuration and a mutual relation of the system
FIG. 2 is a flow diagram illustrating a flow between system components according to an embodiment
FIG. 3 is a flow diagram of system components according to one embodiment

POS main system; POS sub-system; Wherein the tablet device comprises at least one of an order, identification code recognition, advertisement, information (news, real time video, cooking process information, food Wherein the tablet device is embedded in or detachable from a table, and when wired / wireless communication with the smart device of the user is initiated, the smart device is previously provided with a user interface And the application stored in the tablet device provides advertisement or information using the acquired taste information of the user. Also, the tablet device, the POS main system, and the POS sub system are capable of bidirectional communication with each other in the wired / wireless communication system, and each of the identification code recognition systems (bar code, QR code, NFC, , Or two or more). In addition, it is preferable that the identification gantry is provided by any one of the following methods: identification, embedding, printing, and printing, and the identification gantry is visually distinguishable by any one of shape, color, The criterion is different depending on the contents of the food to be contained in the identification device. In addition, the tablet device is configured to be displayed on one side of the display so that the user can know the estimated amount of real-time settlement during the process of taking, drinking, or the like. In addition, by using the identification code recognition system in the tablet apparatus, it is possible to recognize the identification code included in the identification instrument and to receive the order information (as the order information recognized and assigned in the POS sub system in the embodiment to be described later, The message is transmitted to the identification code recognition system of the tablet device when the message is serially transmitted to the tablet device. The message service or alarm (sound and vibration) is generated according to the matching, thereby improving the accuracy of the service System method and apparatus.

The above-mentioned 'restaurant' refers to all food service establishments and pubs that do not have nightlife, and includes a variety of restaurants, such as a draft beer, a pork cutlet, a hamburger chain, a pizza chain, a chicken chain, a coffee chain, a family restaurant, .

The 'tablet device' described above includes an application for providing a user with information such as a menu and a price so that a user can directly place an order. When a user starts wired / wireless two-way communication with a user's smart device It is possible to acquire the taste information stored by the user and provide the customized advertisement using the obtained taste information of the user. Further, the tablet apparatus includes an application for an identification code recognition system to be described later. In addition, payment of the electronic method using the smart device in cooperation with the smart device of the user by using the order details and payment information displayed on the tablet device and through the wired / wireless communication (the mobile payment and the like are known technologies and will not be described in detail) And to provide real-time video information of the cooking process in the kitchen.

The 'smart device' described above corresponds to individual portable communication devices such as individual smart phones, smart watches, and smart glasses. In addition, the above-described smart device may include an application or the like so that the user can store the minimum personal information necessary for providing the service according to the present application.

The above-mentioned 'identification code system' is composed of any one or a combination of two or more of bar code, QR code, NFC and other communication module systems. In addition, software (application) or hardware (hardware) may be used to recognize any one or a combination of two or more of the barcode, QR code, NFC and other communication module systems in a tablet device, a POS main system, (Physical system), and is included in the tablet apparatus, the POS main system, and the POS sub system.

The wired / wireless communication system described above is a system for connecting the tablet device, the POS main system, the POS sub system, and the identification device with each other via wired / wireless lines. It is desirable to use an integrated protocol.

The 'POS Main System' described above is a system to be placed in a counter (counter), and provides order information, settlement information, and serve information in an integrated manner. In addition, the POS main system collects the user's taste information, order information, payment information, favorite menu, visit time, and the like, and forms a database. Also, the POS main system can be used to release new menus, price discounts, and other publicity and sales of restaurants by using the user's taste information, order information, payment information, favorite menu, Can be used. Further, the POS main and sub systems are variations of the point of sale system and are known in the art, so a detailed description will be omitted.

The 'POS sub system' described above is a system to be placed in a kitchen (kitchen), and uses the order information of the user to prepare an 'identification kit' to be described later. When the order menu preparation is completed, The order information and the service information are updated by using an identification code of a method corresponding to the identification code system provided in advance in the identification gantry.

The above-described 'identification key system' includes identification information composed of an identification code corresponding to the identification code system in any one of the following methods: insertion, embedding, printing, and printing. Also, the identification tool can be visually distinguishable by any one of shape, color, letter, and number for each order menu. In addition, the identification device may be a container (e.g., a bowl of stone), a plate (e.g., a main dish or a bowl with a bowl), a cup , Pots (e.g., pots of pots, pots of pots), wrappers (e.g., hamburger wrappers), and the like.

Hereinafter, preferred embodiments of the present invention will be described in detail. First, as an embodiment applied to the self-service, the flow according to the service step will be mainly described.

First, a user (customer) enters a restaurant equipped with the present invention. The user can view a menu displayed on the tablet device provided at one side of the table or at the table size, determine a menu to be ordered, touch the menu to be ordered provided in the form of an application, complete the order, and generate order information. The generated order information is transmitted to the POS main system and the POS sub system, and the POS main system updates and stores the order information, the user preference information, and the payment information. Wherein the kitchen worker confirms the order information transmitted to the POS sub system by the kitchen worker in the POS sub system and the kitchen worker prepares a predetermined identification instrument corresponding to the menu, Menu. Wherein the POS system includes a menu prepared in the identification tool and recognizes the identification tool through an identification code system provided in the POS sub system when the preparation of the menu is completed, Upon recognizing the vending machine, the POS sub system transmits a preparation completion signal (including the identification information of the identification appliance) indicating that the ordered menu has been prepared to the tablet device located on the table where the user is located. Confirms that the user is ready through the tabular apparatus, and receives the ordered menu. The payment for the order menu may be performed by the user at the same time when the order menu is entered, or may be settled upon receipt of the order menu at the counter after the prepared order menu is transferred from the kitchen to the checkout counter. It is obvious that mobile payment can be used at the time of settlement.

As described above, when a wired / wireless communication connection between the user's smart device and the tablet device is initiated before the user sits on the table and orders the menu through the tablet device, the tablet device is pre- (E.g., a name, an age, a birthday, a telephone number, etc.) required by the application system of the present invention and the taste information of the stored user (hobby, interest, favorite food, Number, etc.). The tablet device adds the current order information (order menu, order time, order day, weather of order date, season of order date, payment means, etc.) to the obtained user's taste information, Lt; / RTI > The POS main system receives the updated user's taste information, converts it into a database, and updates and stores the database. (The stored information is used to provide a service to be described later.)

Also, while the order menu is prepared in the kitchen, the tablet device can display the estimated time, and the nutrition information, the history and the origin of the order menu, and the like can be provided. In addition, the user can provide customized advertisement, customized information, or order menu preparation process in the form of real-time moving picture through the tablet device using the acquired taste information of the user.

When the menu order information is received in the POS sub system, the kitchen worker prepares the identification tool corresponding to the menu order information and prepares the order menu to be provided. When the order menu to be provided is ready, a ready signal indicating that the order menu has been prepared is transmitted to the user who is recognized in the identification code system and provided in the POS sub system in the identification system, But also to the main system. The POS main system updates and stores the settlement information in addition to the settlement information using the received ready signal. If it is applied to the self-service method as described above, it can be known that the person to receive the order and to receive the payment is not necessary. In addition, when a service is provided in cooperation with a 'social commerce service' to be described later, the order itself is received before the restaurant, and the POS system is provided in the POS main system provided at the cash dispenser, The POS main system may be configured to guide the user to a table to be seated with an order menu take-out position or an order menu, You can either take out the completed order menu or sit down at a pre-arranged place and take a prepared order menu directly to eat or take a drink.

Hereinafter, a preferred embodiment of the present invention applied to a restaurant that provides a general service rather than a self-service system will be described in detail. As in the case of the above-described embodiment, the flow according to the service step will mainly be described in association with each other.

First, a user (customer) enters a restaurant equipped with the present invention. The user can view the menu displayed on the tablet device provided at one side of the table or at the table size, determine the menu to be ordered, and touch the menu to be ordered in the form of application to complete the order (at this stage, There is no need to move to the table to receive the order information). The generated order information is transmitted to the POS main system and the POS sub system, and the POS main system updates and stores the order information, the user preference information, and the payment information. Wherein the kitchen worker confirms the order information transmitted to the POS sub system by the kitchen worker in the POS sub system and the kitchen worker prepares a predetermined identification instrument corresponding to the menu, Menu. Wherein the POS system includes a menu prepared in the identification tool and recognizes the identification tool through an identification code system provided in the POS sub system when the preparation of the menu is completed, When the POS system recognizes the vending machine, the POS sub system provides the table number at which the user is located to the hall worker. The hall worker confirms that the preparation is completed through the provided table number, (Serve). The payment for the order menu may be performed by the user at the same time when the order menu is entered, or may be settled upon receipt of the order menu at the counter after the prepared order menu is transferred from the kitchen to the checkout counter. It is obvious that mobile payment can be used at the time of settlement.

As described above, when a wired / wireless communication connection between the user's smart device and the tablet device is initiated before the user sits on the table and orders the menu through the tablet device, the tablet device is pre- (E.g., a name, an age, a birthday, a telephone number, etc.) required by the application system of the present invention and the taste information of the stored user (hobby, interest, favorite food, Number, etc.). The tablet device adds the current order information (order menu, order time, order day, weather of the order date, payment means, etc.) to the acquired user's taste information, and transmits the updated order information to the POS main system. Receives the updated user's taste information from the POS main system, converts the taste information into a database, and updates and stores the database. (The stored information is used to provide a service to be described later.)

When the menu order information is received in the POS sub system, the kitchen worker prepares the identification tool corresponding to the menu order information and prepares the order menu to be provided. When the order menu to be provided is prepared, a preparation completion signal (including an identification key identification code) indicating that the order menu is ready is provided to the user who has been placed in the identification system and provided in advance in the POS sub system, To the POS main system at the same time. The POS main system updates and stores the settlement information in addition to the settlement information using the received ready signal.

And an identification code provided in the identification instrument so as to prevent the discriminating instrument from being mistaken to an order table and a different table when the hall operator serbs the order menu in the kitchen with the order table, (Including the identification tag identification code) transmitted from the POS sub system by using the identification code recognition system of the tablet apparatus provided in the tablet apparatus, and if the table is a matched table, (Including the identification key identification code) without displaying any message on the tablet device screen or generating a message, and if the table is not matched, a message indicating that the table is served with an incorrect table is displayed on the tablet device screen Or by using the tablet device, And so it generates an alarm configured to allow identifying the order table and the order table and the other table nophi the reliability and accuracy of the sub (Serve).

If it is applied to the self-service method as described above, it can be known that the person to receive the order and to receive the payment is not necessary. In addition, it can be seen that it is possible to prevent a hall employee from erroneously serving as a table different from the order table, thereby avoiding waste of manpower. In addition, when a service is provided in cooperation with an existing 'social commerce service', the order itself is ordered through the smart device of the user before arrival at the restaurant, and the tablet device, the tablet device provided at the cash register, The POS main system confirms the order information (which can be configured to include reservation information) by connecting the smart device of the user to the POS main system via wired / wireless communication, and the POS main system transmits the order menu take- The user can take out the order menu prepared in advance without waiting time, or take the prepared order menu directly by taking a pre-arranged seat, It is possible to get tired.

Claims

In restaurants,
Tablet device;
Your smart device;
Identification Code System;
Wired / wireless communication system;
POS main system;
POS sub-system;
Wherein the service providing system is configured to provide order, service, aggregation, payment, advertisement, and information.

The method according to claim 1,
Wherein the tablet device includes an application for providing at least one of order, identification code recognition, advertisement, and information.

The method according to claim 1,
Wherein the tablet device is capable of acquiring taste information stored by a user in advance when the wired / wireless communication with the smart device of the user is initiated, embedded in or detachable from the table. System method.

The method according to claim 1,
Wherein the application built in the tablet device provides advertisement or information using the acquired taste information of the user.

The method according to claim 1,
Wherein the tablet apparatus, the POS main system, and the POS sub system are capable of bidirectional communication with each other in the wired / wireless communication system.

The method according to claim 1,
Wherein the identification instrument is provided with identification information by any one of the following methods: insertion, embedding, printing, and printing.

The method according to claim 1,
Wherein the tablet apparatus, the POS main system, and the POS sub system each include an identification code recognition system.

The method according to claim 1,
Wherein the identification device is visually distinguishable by any one of shape, color, letter and number, and the identification standard is different according to the contents of the food to be contained in the identification device.

The method according to claim 1,
Wherein the display device is configured to display a predetermined amount of money on the display so that the user can know the amount of the real-time settlement using the tablet device when the user's meal, intake,

The method according to claim 1,
Wherein the identification code system includes any one of a bar code, a QR code, an NFC, and a communication module system, or a combination of two or more thereof.