KR20180112349A - Mobile Terminal for Providing ARS and Method for Providing ARS in Mobile Terminal - Google Patents

Abstract

A method for providing an automatic response service (ARS) in a mobile terminal is provided. The method includes: a step of automatically receiving a telephone when a call connection request signal is generated from a caller terminal; a step of obtaining connection information to a web server providing an ARS user interface (UI) screen and transmitting a message including the obtained connection information to the caller terminal; and a step of providing the caller terminal with ARS voice information matched with the ARS UI screen provided to the caller terminal connected to the web server through the connection information. It is possible to provide the ARS UI screen as well as the ARS voice information.

Description

Technical Field [0001] The present invention relates to a method for providing an ARS in a mobile terminal and a mobile terminal,

The present invention relates to an automatic answering service, and in particular, provides an automatic answering service system and method in a mobile terminal.

An Automatic Response Service (ARS) system is a system for providing information to a user's communication terminal in the form of a voice signal. The ARS system moves a scenario (menu) according to a DTMF signal input from a user's communication terminal while providing information of a voice signal according to a predetermined scenario, and provides the information of the corresponding scenario as a voice signal.

However, this conventional method has a limitation in that after the information of the keypad corresponding to the menu is guided after continuously listening to the voice announcement, the user can input the desired keypad for the desired menu and move to the desired menu. In addition, since information is provided in the form of voice signals, it is not easy to memorize and it is very difficult to grasp the whole information at a glance. Therefore, it would be very convenient for the user to be able to visually provide the information linked to the ARS announcement.

On the other hand, in workplaces such as massage shops, nail shops, restaurants, and hospitals, employees must respond to various customer inquiries such as reservation or location guidance. In addition to personnel expenses, none. However, the existing ARS method has a problem that the operator must construct an ARS system separately. Therefore, it is almost impossible to construct an ARS system for a small-scale enterprise.

The present invention provides an ARS providing apparatus and method in a mobile terminal capable of providing an ARS UI screen as well as ARS voice information.

The present invention provides an apparatus and method for providing ARS in a mobile terminal capable of providing an ARS because small-scale enterprise operators do not need to construct an expensive ARS system.

A method for providing an ARS in a mobile terminal, the method comprising: automatically receiving a call upon receipt of a call connection request signal from a sender terminal; and automatically responding to an ARS user interface (UI) The method comprising the steps of: acquiring access information to a web server providing a screen and transmitting a message including the obtained access information to the caller terminal; And providing ARS voice information matching the screen to the caller terminal.

A method of providing an ARS UI screen in a web server, the method comprising: transmitting connection information to an ARS providing mobile terminal in response to a connection information request from a mobile terminal providing an ARS to a web server of a caller terminal; And reporting that the ARS UI screen is transmitted to the ARS providing mobile terminal.

The present invention provides an ARS-provided mobile terminal, comprising: a telephone automatic receiving unit for automatically receiving a telephone call when a call connection request signal is generated from a caller terminal; a connection to a web server providing an Automatic Response Service (ARS) And an ARS voice message matching the ARS UI screen provided to the caller terminal connected to the web server through the connection information, And an ARS processor for providing information to the caller terminal.

The present invention relates to a web server, which comprises a connection information allocator for transmitting connection information to an ARS-providing mobile terminal in response to a connection information request from a mobile terminal provided by an ARS to a web server of a caller terminal, And an ARS UI screen providing unit for providing an ARS UI screen and reporting that the ARS UI screen is transmitted to the ARS providing mobile terminal.

INDUSTRIAL APPLICABILITY According to the present invention, it is possible to provide ARS service to a customer who has a mobile terminal without having to separately build an expensive ARS system.

Further, the present invention can visually provide screen information linked to the ARS announcement, so that it is very convenient that the user does not need to wait for or memorize the announcement.

1 is a schematic block diagram of a system for providing ARS in a mobile terminal according to an embodiment of the present invention.
2 is a detailed block diagram of an ARS-provided mobile terminal according to an embodiment of the present invention.
3 is a detailed block diagram of a web server according to an embodiment of the present invention.
4 is a signal flow diagram illustrating an ARS providing method in a mobile terminal according to an embodiment of the present invention.
5 is a diagram illustrating an example of an ARS UI screen provided to a caller terminal according to the present invention.
6A and 6B are signal flow diagrams for illustrating embodiments of an ARS provision end procedure in a mobile terminal according to the present invention.
7 is an exemplary view of a customer management screen through the ARS-provided mobile terminal according to the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention and the manner of achieving them will become apparent with reference to the embodiments described in detail below with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as being limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the invention to those skilled in the art. Is provided to fully convey the scope of the invention to those skilled in the art, and the invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout the specification.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS In the following description of the present invention, detailed description of known functions and configurations incorporated herein will be omitted when it may make the subject matter of the present invention rather unclear. , Which may vary depending on the intention or custom of the user, the operator, and the like. Therefore, the definition should be based on the contents throughout this specification.

Each block of the accompanying block diagrams and combinations of steps of the flowcharts may be performed by computer program instructions (execution engines), which may be stored in a general-purpose computer, special purpose computer, or other processor of a programmable data processing apparatus The instructions that are executed through the processor of the computer or other programmable data processing equipment will generate means for performing the functions described in each block or flowchart of the block diagram.

These computer program instructions may also be stored in a computer usable or computer readable memory capable of directing a computer or other programmable data processing apparatus to implement the functionality in a particular manner so that the computer usable or computer readable memory It is also possible for the instructions stored in the block diagram to produce an article of manufacture containing instruction means for performing the functions described in each block or flowchart of the flowchart.

And computer program instructions may be loaded onto a computer or other programmable data processing equipment so that a series of operating steps may be performed on a computer or other programmable data processing equipment to create a computer- It is also possible that the instructions that perform the data processing equipment provide the steps for executing the functions described in each block of the block diagram and at each step of the flowchart.

Also, each block or step may represent a portion of a module, segment, or code that includes one or more executable instructions for executing the specified logical functions, and in some alternative embodiments, It should be noted that functions may occur out of order. For example, two successive blocks or steps may actually be performed substantially concurrently, and it is also possible that the blocks or steps are performed in the reverse order of the function as needed.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. However, the following embodiments of the present invention may be modified into various other forms, and the scope of the present invention is not limited to the embodiments described below. The embodiments of the present invention are provided to enable those skilled in the art to more fully understand the present invention.

1 is a schematic block diagram of a system for providing ARS in a mobile terminal according to an embodiment of the present invention.

Referring to FIG. 1, a system for providing ARS in a mobile terminal includes an ARS-providing mobile terminal 100 for automatically receiving a call and providing an ARS service according to a call connection of a caller terminal 10, And a web server 200 interlocked with the providing mobile terminal 100 and providing an ARS UI screen to the sender terminal 10. Here, the caller terminal 10 and the ARS-provided mobile terminal 100 are connected through a voice communication network, and the web server 200 is connected to the caller terminal 10 and the ARS-provided mobile terminal 100 through a data packet network.

The caller terminal 10 is a known terminal known in the art for receiving a call service through a communication network, and may be a smart terminal. In addition to the conventional configuration, the caller terminal 10 in the present invention receives and displays the ARS UI screen from the web server 200 through the communication network as described above, and performs call connection with the ARS-provided mobile terminal 100 The ARS audio information matched to the ARS UI screen can be received and output as a voice call.

The ARS-provided mobile terminal 100 includes, but is not limited to, a smartphone. The ARS-providing mobile terminal 100 according to the present invention supports the ARS UI screen to be received by the caller terminal 10 in cooperation with the web server 200, ARS voice service. For example, a business operator who operates a small business including a skin care shop, a beauty shop, a restaurant, etc. can provide various ARS services such as real-time reservation, order, mini-customer center, A detailed description of the ARS-provided mobile terminal 100 will be given later with reference to Fig.

The web server 200 performs registration processing of the mobile terminal 100 that desires to provide the ARS and saves the ARS UI screen information set by the registered ARS providing mobile 100 and transmits the request of the ARS providing mobile terminal 100 The ARS UI screen information may be provided to the sender terminal 10 according to the ARS UI screen information. The specific configuration and operation of the Web server 200 will be described with reference to FIG.

2 is a detailed block diagram of an ARS-provided mobile terminal according to an embodiment of the present invention.

2, the ARS-provided mobile terminal 100 includes a communication unit 110, a display unit 120, an operation unit 130, a memory 140, a sound processing unit 150, a microphone 153, a speaker 156, And a control unit 160.

The communication unit 110 is a well-known structure for processing a signal received from the outside and an internal output signal through a communication network. According to the present invention, the communication unit 110 performs processing such as call reception through the voice communication network with the caller terminal 10, or performs data transmission / reception with the web server 200 via the data packet network.

The display unit 120 outputs a still image or a moving image signal, and manager information or the like can be output through interlocking with the web server 200. [ The operation unit 130 may include a key input unit for generating key data each time a key button is pressed, a touch screen, a mouse, and the like. 2, the display unit 120 and the operation unit 130 are shown as being separated from each other. However, the display unit 120 and the operation unit 130 may be integrated into a user interface such as a touch screen.

The memory 140 may include an ARS providing library downloaded from the web server 200 and the like stored in the ARS providing mobile terminal 100 or connected to the ARS providing mobile terminal 100 through a USB port have. Also, ARS audio information may be stored.

The sound processing unit 150 generates voice data transmitted through the communication unit 110 or sound data processed by the control unit 160 in the form of an audible sound and outputs the sound data through the speaker 156, And outputs the voice data to the control unit 160. The control unit 160 controls the communication unit 110 to transmit the voice data to the control unit 160. [

The control unit 160 may be a processor constituting the main control unit of the ARS-provided mobile terminal 100, such as a baseband chip or a mobile phone O / S for controlling each part. The baseband chip or the mobile phone O / S takes the same role as the central processing unit (CPU) of the main body of the personal computer in the mobile terminal 100 provided with the ARS. The control unit 160 includes a telephone automatic receiving unit 161, a connection information providing unit 162, and an ARS processing unit 163 according to an embodiment of the present invention.

The telephone automatic receiving unit 161 automatically receives a telephone call when a call connection request signal is generated from the caller terminal 10. The telephone automatic receiving section 161 can be driven as the user preliminarily sets up automatic telephone reception through the operation section 130 in advance. Therefore, according to the user setting information, the telephone automatic receiving unit 161 can automatically receive the telephone according to the set time or the schedule information stored in the memory 140. [

The connection information providing unit 162 accesses the web server 200 to acquire the connection information as the call automatically requested by the caller terminal 10 is automatically received by the telephone automatic receiving unit 161. [ Here, the connection information may be URL information that only the sender terminal 10 can use once. The access information provider 162 generates a message including the access information and responds to the caller terminal 10.

The ARS processing unit 163 provides ARS audio information matched with the ARS UI screen provided to the caller terminal 10 connected to the web server 200 to the caller terminal 10 through the connection information. And includes a web server monitoring unit 163a, an ARS voice generating unit 163b, and an ARS voice transmitting unit 163c.

The web server monitoring unit 163a monitors the ARS UI screen provided by the web server 200 to the caller terminal 10 in real time.

The ARS voice generating unit 163b generates an ARS voice matched with the ARS UI screen monitored by the web server monitoring unit 163a. This may be to detect the ARS audio information stored in memory 140 in advance.

The ARS voice transmitting unit 163c inputs the ARS voice generated by the ARS voice generating unit 163b to the sound processing unit 150 instead of interrupting the sound input by the microphone 153, To the caller terminal (10).

3 is a detailed block diagram of a web server according to an embodiment of the present invention.

3, the web server 200 includes an ARS-provided mobile terminal registration unit 210, a database 220, an access information assigning unit 230, and an ARS UI screen providing unit 240.

The ARS providing mobile terminal registration unit 210 registers the ARS providing mobile terminal 100 and sets the ARS UI screen information to be provided to the caller terminal 10 from the registered ARS providing mobile terminal 100, . That is, the ARS-provided mobile terminal registration unit 210 supports a business operator to register his / her mobile terminal through a separate web site or application that can be registered by the ARS-provided mobile terminal 100, ARS screen UI for various services such as real-time reservation, automatic ordering, mini-customer center, event / publicity, etc. can be set / changed according to the characteristics of own business site.

The ARS-provided mobile terminal registration unit 210 stores the registration information and the setting information of the ARS-provided mobile terminal 100 in the database 220.

The ARS providing mobile terminal registration unit 210 downloads the ARS providing operation process in the form of a library to the ARS providing mobile terminal 100 according to the registration of the ARS providing mobile terminal 100, ) Is operated according to the downloaded operation process.

The connection information assigning unit 230 transmits the connection information to the ARS providing mobile terminal 100 according to the connection information request from the ARS providing mobile terminal 100 to the web server of the sender terminal 10. [ Here, the connection information may be URL information that only the sender terminal 10 can use once. The access information thus allocated is matched with the ARS-provided mobile terminal identifier and the caller terminal number, and is stored in the database 220. This connection information is deleted as the connected call between the ARS-provided mobile terminal 100 and the caller terminal 10 is terminated.

The ARS UI screen providing unit 240 displays an ARS UI screen set / registered by the ARS providing mobile terminal 100 matched with the connection information from the database 200 as the caller terminal 10 connects through the predetermined connection information And provides it to the caller terminal 10. In addition, ARS UI screen information provided to the caller terminal 10 is reported to the ARS-provided mobile terminal 100.

4 is a signal flow diagram illustrating an ARS providing method in a mobile terminal according to an embodiment of the present invention, FIG. 5 is a diagram illustrating an example of an ARS UI screen according to the present invention, FIG. Fig. 7 is a diagram showing an administrator application screen according to the embodiment.

First, although not shown in the drawing, the provider accesses the web server 200 through the ARS-provided mobile terminal 100 to register the ARS service application, and the ARS UI screen information to be provided to the caller terminal .

4, a call connection request signal for connecting a call to the ARS-providing mobile terminal 100 is generated by a user of the sender terminal 10 by inputting the telephone number of the ARS-provided mobile terminal 100 (S405) The ARS-provided mobile terminal 100 automatically receives the call according to the call connection request (S410). The conventional ARS system does not receive the telephone but starts receiving the call of the caller terminal 10 from the ARS providing mobile terminal 100. [ For example, it is possible to receive a telephone call for massage reservation as shown in Fig. 5 (a).

Then, the ARS providing mobile terminal 100 requests information of the sender terminal 10 to access the web server 200 (S415). Then, the web server 200 generates connection information to be connected to the caller terminal 10 and provides the connection information to the ARS-provided mobile terminal 100 (S420). At this time, the connection information may be a URL (Uniform Resource Locator) that only the caller terminal 10 can access only once.

Then, the ARS providing mobile terminal 100 transmits a text message including the access information allocated to the sender terminal 10 to the sender terminal 10 (S425). For example, a guidance message including a URL link may be provided to the caller terminal 10 as shown in FIG. 5 (b). At this time, since the ARS-provided mobile terminal 100 is in a call state with the caller terminal 10, it can deliver the ARS voice corresponding to the announcement message to the call tone. For example, 'VIP Customer Center. A message such as " You have sent a message for your convenience reservation " can be delivered to the caller terminal 10 through a telephone call.

The sender terminal 10 accesses the web server 200 through the access information included in the received text message (S430). Since the caller terminal 10 may not access the web server 200 by clicking on the connection information at this time, the ARS-providing mobile terminal 100 determines whether the caller terminal 10 is valid through the web server 200 You should check whether.

Then, the ARS-provided mobile terminal 100 provides the ARS voice information matching the ARS UI screen provided to the caller terminal 10 connected to the web server 200 to the caller terminal 10 through the connection information S435 to S465)

That is, the web server 200 provides the ARS UI initial screen registered by the ARS providing mobile terminal 100 to the caller terminal 10 according to the connection of the caller terminal 10 (S440). For example, a menu screen as shown in FIG. 5 (c) may be displayed.

The web server 200 reports to the ARS mobile 200 that the ARS UI screen has been transmitted (S440). Then, the ARS-provided mobile terminal 100 transmits the ARS voice information corresponding to the ARS UI screen to the caller terminal 10 (S445). For example, an ARS voice such as 'Please select a menu desired by the customer' corresponding to a menu screen as shown in FIG. 5 (c) can be delivered to the caller terminal 10.

Upon inputting a specific function selection signal from the caller terminal 10 (S450) on the ARS UI screen, the web server 200 provides the ARS UI screen for the selected function (S455). For example, a reservation completion confirmation screen as shown in FIG. 5 (d) may be displayed.

Then, the web server 200 transmits the ARS UI screen information providing completion of the selected function to the ARS providing mobile terminal 100 (S460). Then, the ARS-provided mobile terminal 100 transmits the ARS voice information matched to the selected ARS UI screen as a call tone (S465). For example, the 'reservation' corresponding to the reservation completion screen as shown in (d) of FIG. 5 is completed. Can be delivered to the caller terminal 10.

On the other hand, although it is not shown in the drawing, when it is reported from the web server 200 to the originator terminal 10 that the new ARS UI screen has been delivered while providing the ARS audio information to the sender terminal 10, The terminal 10 changes to the new ARS voice information matched to the new ARS UI screen and provides it to the caller terminal 10. [

6A and 6B are signal flow diagrams for illustrating embodiments of an ARS provision end procedure in a mobile terminal according to the present invention. According to the present invention, the ARS provisioning termination process is possible in two embodiments, and Figs. 6A and 6B show respective embodiments.

Referring to FIG. 6A, the call terminating signal is received from the caller terminal 10 (S510), and the ARS providing mobile terminal 100 transmits the call terminating information to the web server 200 (S515). Then, the web server 200 deletes the access information allocated to the caller terminal 10 (S520).

6B, the web server 200 provides a call termination ARS UI screen to the caller terminal 10 according to the call termination selection (S550) of the caller terminal 10 existing in the ARS UI screen (S550 ). The web server 200 reports to the ARS providing mobile terminal 100 that the call termination ARS UI screen is completed in step S555 and the ARS providing mobile terminal 100 transmits the ARS voice information corresponding to the call termination ARS UI screen to the calling terminal (S565). Then, the ARS-providing mobile terminal 100 transmits the call termination information to the web server 200 (S565), and the web server 200 deletes the connection information allocated to the caller terminal 10 (S570).

Meanwhile, the ARS-provided mobile terminal 100 can manage the reservation information of the customer reserved through the ARS UI screen and ARS voice information synchronized with each other as shown in FIG.

7 is an exemplary view of a customer management screen through the ARS-provided mobile terminal according to the present invention.

Referring to FIG. 7, the ARS-providing mobile terminal not only can schedule real-time reservation schedule information as shown in (a) through the manager application, but can also schedule reservation information as shown in (b) As shown in FIG.

In addition to the real-time reservation through the ARS service in the mobile terminal as described above, automatic ordering, mini-customer center, event / promotion, etc. are possible. In case of automatic order, you can select the menu while viewing the screen. In the case of a mini customer center, it is possible to provide customer center functions such as product inquiry / return inquiry of a small shopping mall. In case of event / publicity, it is possible to provide natural marketing information by providing event information to the customer through the mobile screen.

Claims (13)

Automatically receiving a call connection request signal from the caller terminal,
The method comprising: obtaining connection information to a web server providing an Automatic Response Service (ARS) user interface (UI) screen and transmitting a message including the obtained connection information to the caller terminal;
And providing the caller terminal with ARS voice information matched with an ARS UI screen provided to a caller terminal connected to the web server through the connection information.
2. The method of claim 1,
Wherein the caller terminal is a URL (Uniform Resource Locator) that only the caller terminal can access only once.
2. The method of claim 1, wherein providing
The new ARS UI screen is provided to the caller terminal from the web server while the ARS voice information is being provided to the caller terminal, and the new ARS voice information is provided to the caller terminal. The method comprising the steps of:
The method according to claim 1,
Further comprising the step of transmitting call termination information to the web server upon receiving a call termination signal from the caller terminal.
The method according to claim 1,
Providing, by the web server, a call end ARS UI screen to the caller terminal, providing the caller terminal with ARS voice information corresponding to the end call ARS UI screen;
And transmitting the call release information to the web server.
Transmitting connection information to the ARS-providing mobile terminal in response to a connection information request from the ARS-providing mobile terminal to the web server of the caller terminal;
And providing an ARS UI screen according to connection of the caller terminal and reporting that an ARS UI screen is transmitted to the ARS providing mobile terminal.
The method according to claim 6,
Registering the ARS-provided mobile terminal and setting and storing ARS UI screen information to be provided to the caller terminal from the registered ARS-provided mobile terminal, and storing the ARS UI screen information in the web server.
7. The method according to claim 6,
(Uniform Resource Locator) that only the caller terminal can access only once,
Further comprising the step of deleting the URL information upon receiving the call termination signal from the caller terminal or the ARS providing terminal.
A telephone automatic receiving unit for automatically receiving a telephone call when a call connection request signal is generated from the caller terminal,
A connection information providing unit for acquiring connection information to a web server providing an Automatic Response Service (ARS) screen and transmitting a message including the acquired connection information to the caller terminal;
And an ARS processing unit for providing ARS audio information matched with an ARS UI screen provided to a caller terminal connected to the web server through the connection information to the caller terminal.
10. The method of claim 9,
(Uniform Resource Locator) that only the sender terminal can access only once.
10. The method of claim 9,
And an input sound transmission processing unit for processing the sound signal input through the microphone and transmitting the processed sound signal to the caller terminal through the communication unit,
The ARS processing unit
And transmits the ARS audio information to the input sound transmission processing unit. An access information assigning unit for transmitting access information to the ARS providing mobile terminal in response to a connection information request from the ARS providing mobile terminal to a web server of the caller terminal;
And an ARS UI screen providing unit for providing an ARS UI screen according to connection of the caller terminal and reporting that an ARS UI screen is transmitted to the ARS providing mobile terminal.
13. The method of claim 12,
A database for storing ARS mobile terminal information and corresponding ARS UI screen information,
Further comprising an ARS registration unit for registering the ARS-provided mobile terminal and setting up ARS UI screen information to be provided to the caller terminal from the registered ARS-provided mobile terminal and storing the ARS UI screen information in the database.

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