KR20220073140A - Mobile device with automatic call response function, method for automatic call response by mobile device and computer program for the same - Google Patents

Abstract

The mobile device may include a processor; a call module operatively controlled by the processor and configured to receive an incoming call; a service module that operates under the control of the processor and is configured to automatically connect the incoming call when an automatic answering service is set in the mobile device; and an interworking module that operates under the control of the processor and is configured to execute a preset function of the mobile device in response to a request from the service module after the incoming call is connected by the service module. If the mobile device is used, the mobile device may automatically receive an incoming call received from the mobile device according to settings without user intervention. Through this, by playing a preset sound source and/or sending access information through a URL to the caller, an automatic response service that combines voice guidance and screen through the user's personal mobile device without the need to build an expensive call center system can provide

Description

A mobile device equipped with an automatic response function, an automatic response method of the mobile device, and a computer program therefor

Embodiments relate to a mobile device, a method for automatically answering a call in a mobile device, and a computer program therefor. More specifically, in the embodiments, the mobile device automatically receives an incoming call made to the mobile device, plays a sound source to the other terminal of the call, and/or transmits access information through a URL, thereby providing an existing automatic response service (Automatic Response). System; ARS) is about a technology that can be realized using a mobile device.

An Automatic Responsive Service (ARS) is a service that provides information in the form of a voice signal to a user. The automatic answering service provides information in the form of a voice signal according to a preset scenario, while moving the scenario (menu) according to the Dual Tone Multi Frequency (DTMF) signal input from the user's phone terminal. and provide the information in a voice signal.

Recently, in addition to the voice-based automatic answering service, a technology for providing a visible automatic answering service by providing a user interface (UI) screen is being developed. In the case of the visible automatic response service, since the user can move the menu while viewing the screen corresponding to the guide, there is an advantage in that the user does not need to remember the contents of the guide or each menu item.

In order to provide a visible automatic response service, a voice response server for providing an automatic response in the form of a voice signal is required, and a server for providing visual information to the user terminal separately is also required. As an example of such prior art, Korean Patent Publication No. 10-1612109 relates to "a system and method for providing a visual ARS service," which provides a visual ARS providing system that is doubly connected to a user's mobile terminal through an independent communication network and network. start

However, in the case of building a double automatic answering service system as in the prior art, the time and cost required to build the system is inevitably large, so it is difficult for small business operators, etc. There have been limits

Registered Patent Publication No. 10-1612109

According to one aspect of the present invention, the mobile device automatically receives an incoming call made to the mobile device, plays a sound source to the other terminal of the call, and/or transmits access information through a URL, thereby providing an automatic response service (Automatic Response System). ARS) can be realized using a mobile device, and a mobile device, an automatic response method for the mobile device, and a computer program for the same can be provided.

A mobile device according to an embodiment of the present invention includes a processor; a call module operatively controlled by the processor and configured to receive an incoming call; a service module that operates under the control of the processor and is configured to automatically connect the incoming call when an automatic answering service is set in the mobile device; and an interworking module that operates under the control of the processor and is configured to execute a preset function of the mobile device in response to a request from the service module after the incoming call is connected by the service module.

In an embodiment, the service module includes: a transaction service unit for storing information on whether the automatic answering service is set or not, and for delivering information corresponding to the incoming call; and a call service unit configured to selectively connect the incoming call based on the information on whether the answering machine is set or not.

In an embodiment, the service module further includes a log service unit configured to store information about at least one of an origination number of the incoming call connected by the call service unit, a connection time, and a call time.

In one embodiment, the service module is further configured to transmit a sound source control command to the interworking module in response to the incoming call being connected, and the interworking module, in response to the sound source control command, of the mobile device It is further configured to stop the operation of the speaker and the microphone and transmit a sound source control request for controlling sound reproduction by the mobile device to the call module.

In an embodiment, the service module is further configured to release the connection of the incoming call in response to termination of the sound source reproduction based on the sound source control command in the call module.

In an embodiment, the service module is further configured to transmit a guide message including a Uniform Resource Locator (URL) to the calling terminal of the incoming call as a push notification or a text message through an application after the incoming call is connected.

The mobile device according to an embodiment further includes an input module that operates under the control of the processor and is configured to receive a user input regarding whether to execute the automatic response service. In this case, the interworking module is further configured to stop the execution of the preset function in response to the input module receiving a user input for stopping the automatic response service.

An automatic answering method of a mobile device according to an embodiment is executed by a mobile device including a processor, a call module, a service module, and an interworking module, the method comprising: receiving an incoming call by the call module; automatically connecting, by the service module, the incoming call received in a state in which an automatic answering service is set in the mobile device; transmitting, by the service module, a request for executing a preset function of the mobile device to the interworking module after the incoming call is connected; and executing, by the interworking module, the preset function on the mobile device in response to the request of the service module.

In an embodiment, the service module is configured to store information on whether the automatic response service is set by the mobile device. Also, in this case, the automatic answering method of the mobile device further includes the step of checking, by the service module, whether the automatic answering service is set in the mobile device before the step of automatically connecting the incoming call.

In the automatic answering method of a mobile device according to an embodiment, after the step of automatically connecting the incoming call, the service module comprises the steps of: storing, by the service module, information on at least one of a calling number of the incoming call, a connection time, and a call time further includes

In an embodiment, the request for executing the preset function includes a sound source control request. In this case, the step of executing the preset function on the mobile device may include, by the interworking module, stopping the operation of a speaker and a microphone of the mobile device in response to the sound source control command; and transmitting, by the interworking module, a sound source control request for controlling sound reproduction by the mobile device to the call module in response to the sound source control command.

The automatic answering method of the mobile device according to an embodiment further includes, by the service module, releasing the connection of the incoming call in response to the call module ending playback of the sound source based on the sound source control command. .

The automatic response method of the mobile device according to an embodiment further comprises the step of, by the service module, transmitting a guide message including a URL to the caller terminal of the incoming call as a push notification or a text message through an application after the incoming call is connected include

According to an embodiment, an automatic answering method of a mobile device includes: receiving a user input for stopping the automatic answering service through an input module of the mobile device; and stopping, by the interworking module, execution of the preset function in response to receiving a user input for stopping the automatic response service from the input module.

The computer program according to an embodiment is combined with hardware to execute the automatic response method of the mobile device according to the embodiments described above, and may be stored in a computer-readable medium.

According to a mobile device and an automatic answering method thereof according to an aspect of the present invention, the mobile device automatically receives an incoming call made to the mobile device according to the setting of an Automatic Response System (ARS) of the mobile device without user intervention. And, it is possible to provide an automatic answering service to the other party who is the caller through playing a preset sound source and/or transmitting access information through a URL.

By using the mobile device and the automatic answering method thereof according to an aspect of the present invention, there is no need to construct an expensive voice call center system and a server system for visible ARS, and voice There are possible advantages to providing a visible ARS combined with guidance and screens.

In addition, according to a mobile device and an automatic answering method thereof according to an aspect of the present invention, the mobile device is configured to automatically terminate a call connection after providing necessary information to a caller through an automatic incoming call, thereby providing ARS using the mobile device There is an advantage in that it is possible to continuously provide a service to several callers through a single mobile device by preventing the incoming call number from continuing to be busy.

1 is a schematic block diagram illustrating a configuration of a mobile device according to an embodiment.
2 is a flowchart illustrating each step of an automatic response method of a mobile device according to an exemplary embodiment.
3 is a conceptual diagram illustrating an exemplary form in which information is displayed on a calling terminal by an automatic answering method of a mobile device according to an embodiment.
4 is a conceptual diagram of an exemplary user interface for receiving a user input for stopping an automatic response service in a mobile device according to an embodiment.
5 is a flowchart illustrating each step of a process of providing a personalized service to a caller by an automatic answering method of a mobile device according to an exemplary embodiment.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

1 is a schematic block diagram illustrating a configuration of a mobile device according to an embodiment.

Referring to FIG. 1 , the mobile device 1 according to the present embodiment receives an incoming call from the calling terminal 3 through a communication network, and provides an automatic response service to the other party (ie, the caller) of the incoming call. Service; ARS). For example, the user using the mobile device 1 may be a business operator that provides goods or services to consumers, and the caller using the calling terminal 3 may be a potential consumer who calls the phone number of the business operator. have.

In this specification, the mobile device 1 is described by taking a smartphone as an example. However, the mobile device 1 is a user device distinct from a call center system implemented using separate equipment or a server, and refers to any device capable of responding to a communication call or data call, and is not limited to a smartphone, Other mobile communication terminals, landline telephones with information processing functions, or other types of user equipment may correspond to the mobile device 1 described herein.

In one embodiment, the mobile device 1 may be configured to operate in further communication with an external server 2, such as a database (DB) server, or the like, for storing automatic response records or for querying existing user histories. .

In the present specification, an incoming call refers to a call made from an outgoing terminal 3 such as another mobile phone to the mobile device 1, and may be a voice call, a data call, or a video call call. The communication method between the mobile device 1 and the calling terminal 3 according to the embodiments, and the communication method between the mobile device 1 and the external server 2 according to the embodiments, is through a wired and/or wireless network. It may include all communication methods through which objects and objects can network, and is not limited to wired communication, wireless communication, 3G, 4G, or other methods.

For example, the mobile device 1 according to the embodiments may include a Local Area Network (LAN), a Metropolitan Area Network (MAN), a Global System for Mobile Network (GSM), an Enhanced Data GSM Environment (EDGE), and a High Speed (HSDPA) Downlink Packet Access), W-CDMA (Wideband Code Division Multiple Access), CDMA (Code Division Multiple Access), TDMA (Time Division Multiple Access), Bluetooth, Zigbee, Wi-Fi , Voice over Internet Protocol (VoIP), LTE Advanced, IEEE802.16m, WirelessMAN-Advanced, HSPA+, 3GPP Long Term Evolution (LTE), Mobile WiMAX (IEEE 802.16e), UMB (formerly EV-DO Rev. C), Flash - Communication with one or more communication methods selected from the group consisting of OFDM, iBurst and MBWA (IEEE 802.20) systems, HIPERMAN, Beam-Division Multiple Access (BDMA), Wi-MAX (World Interoperability for Microwave Access), and ultrasound-based communication. However, the present invention is not limited thereto.

Each module or unit of the mobile device 1 according to embodiments may be entirely hardware, or may have aspects that are partly hardware and partly software. For example, each module or each unit of the mobile device 1 shown in FIG. 1 may collectively refer to hardware and related software for processing data in a specific format and content and/or sending and receiving data in an electronic communication method. As used herein, terms such as “unit”, “module”, “device”, “terminal”, “server” or “system” are intended to refer to a combination of hardware and software driven by the hardware. For example, software driven by hardware may refer to a running process, an object, an executable file, a thread of execution, a program, and the like.

Further, each element constituting the mobile device 1 is not necessarily intended to refer to separate devices physically distinct from each other. For example, each module belonging to the API (Application Programming Interface) module 10 , the service module 20 , the interworking module 30 , and the Operating System (OS) 40 of FIG. 1 is the hardware of the mobile device 1 . It is only a functional division of the operations performed by , and each part does not necessarily have to be provided independently of each other.

The mobile device 1 may include a processor 50 , a random access memory (RAM) 60 , a speaker 70 , a microphone 80 , and a display unit 90 as hardware. In addition, each of the functional modules 10 , 20 , 30 and the operating system 40 of the mobile device 1 may be implemented using at least some of these hardware. In the present specification, the processor 50 of the mobile device 1 includes a CPU (Central Processing Unit), a graphic card, a communication modem, and a storage device, such as a system-on-chip System on Chip; SoC) method may refer to an integrated AP (Application Processor), but is not limited thereto, and each functional unit may be configured as a device separated from each other.

The operating system 40 refers to software means for providing an environment in which the mobile device 1 can be used while managing the hardware resources of the mobile device 1 . In this specification, the operating system 40 of the mobile device 1 is described by taking Android (Andriod), which is a smartphone OS made by Google (google) as an example. However, the operating system for driving the mobile device 1 according to the embodiments is not limited to Android, and any known or to be developed operating system may correspond to the operating system 40 of the present specification.

The operating system 40 outputs information in the form of a call module 401 for receiving and sending a call, a communication module 402 for data communication, an input module 403 for receiving a user input, and a sound and/or screen form. It may include one or more function modules, such as an output module 404 for It may be operating using some or all of the hardware such as (90).

The API module 10 , the service module 20 , and the interworking module 30 of the mobile device 1 according to the present embodiment are driven by hardware of the mobile device 1 including the processor 50 . The API module 10 operates in conjunction with an application installed in advance on the mobile device 1, receives a user input as to whether or not to execute the automatic response service through the mobile device 1, It functions to store various parameters for execution in the application.

In a state in which the automatic answering service is set to run through the mobile device 1 , the service module 20 is configured to automatically connect an incoming call received through the call module 401 . After the incoming call is connected, the service module 20 is configured to request the interworking module 30 to execute a function required for the automatic answering service. In the interworking module 30 , in response to the request received from the service module 20 , by requesting execution of a preset function to a specific module 401 - 404 belonging to the operating system 40 of the mobile device 1 , the mobile To enable the automatic response service through the device 1 to be realized.

For the above operation, in one embodiment, the service module 20 includes a transaction service unit 201 and a call service unit 202 . The transaction service unit 201 may store information on whether or not an automatic response service through the mobile device 1 is set in association with a predetermined application installed in the mobile device 1 . Also, the transaction service unit 201 may transmit information corresponding to the incoming call received through the call module 401 of the operating system 40 to the call service unit 202 .

The call service unit 202 may selectively connect to the incoming call received through the call module 401 based on whether an automatic answering service is set in the mobile device 1 . That is, when the automatic answering service is set in the mobile device 1, the call service unit 202 sets the phone state to off-hook by connecting to the incoming call. Also, the call service unit 202 may perform a function such as sending a text message to the calling terminal 203 . After the incoming call is connected, the call service unit 202 requests the interworking module 30 to execute a preset function (eg, sound source reproduction, etc.) for the automatic answering service, and the interworking module 30 accordingly requires an operating system ( 40) function module can be controlled.

On the other hand, when the automatic answering service is not set in the mobile device 1 , the call service unit 202 does not perform the above operation, and a normal incoming call reception and response process is performed through the operating system 40 .

In an embodiment, the service module 20 further includes a log service unit 203 . The log service unit 203 is a part for generating and storing an automatic answering history through the mobile device 1, for example, the calling number of the incoming call connected by the call service unit 202, the connection time and/or the call. Time and the like may be stored as an automatic response history. The log service 203 may be configured to store the automatic response history in a local storage within the mobile device 1 , or to an external server 2 through a wired and/or wireless network.

2 is a flowchart illustrating each step of an automatic response method of a mobile device according to an exemplary embodiment. For convenience of description, an automatic answering method of the mobile device according to the present embodiment will be described with reference to FIGS. 1 and 2 .

First, the user of the mobile device 1 may set the status of whether to use the automatic response service using the mobile device 1 ( S101 ). To this end, a software application (or app) for executing the automatic response service may be installed in the mobile device 1 in advance, and the user determines whether to use the automatic response service through the application through the API module 10 and You can set related function parameters, etc.

In the mobile device 1 in which the application for the automatic answering service is installed, an intent for processing an incoming call to the mobile device 1 in the service module 20 is generated, and the intent is It may be executed using parameters related to a function to be executed when an automatic response is performed, for example, an on or off related parameter of an automatic response service, a parameter related to a path of a sound source to be controlled in an automatic response, and the like. When the use of the automatic answering service is set, the library corresponding to the service module 20 is executed so that the transaction service and the call service for responding to an incoming call are mobile by the transaction service unit 201 and the call service unit 202, respectively. It will operate on the device (1).

In this state, when an incoming call from the calling terminal 3 is received (S102), the transaction service unit 201 determines whether the use of the automatic answering service is set (S103), and it is set to use the automatic answering service. By connecting an incoming call by the existing call service unit 202, the phone state is off-hook (S105). When it is set to not use the automatic answering service, the operation by the call service unit 202 is not performed and a general call response through the call module 401 of the operating system 40 is performed for an incoming call ( S104).

In an embodiment, the autoresponder service related parameter may include information on a location preset to enable or disable the autoresponder service. In this embodiment, when an incoming call is received, the service module 20 obtains the location information of the mobile device 1 from the operating system of the mobile device 1 through the interworking module 30, and the location of the mobile device 1 By comparing with a preset location, it is possible to determine whether to use the autoresponder service. For example, when the location of the mobile device 1 is a location set in advance to execute an automatic answering service, the call service unit 202 connects to the incoming call, and when the location of the mobile device 1 is a location other than that, Normal call answering may proceed. Alternatively, if the location of the mobile device 1 is a location set in advance so as not to execute the automatic answering service, a general call answering proceeds, and if the location of the mobile device 1 is any other location, the call service unit 202 ), an incoming call connection can proceed.

In the present embodiment, a user who wants to provide an automatic answering service using the mobile device 1 is, for example, a business operator who has a branch, and the operator directly answers the customer's phone call without needing to use the automatic answering service when he/she is located in the Yeongeom branch You may wish to respond through an automated answering service when you are not located in the branch. In this case, the user may set his/her branch location as a location where the automatic answering service will not be executed as an automatic answering service related parameter.

When an incoming call is received, the service module 20 checks whether the mobile device 1 is located within a predetermined distance from the current branch through interworking with the operating system of the mobile device 1, and the mobile device 1 is located near the branch. When located, it is possible to allow normal call answering to proceed. Conversely, when the mobile device 1 is not located in the vicinity of the branch, the call service unit 202 connects an incoming call so that the phone state is off-hook and the following automatic answering service can be provided.

In another embodiment, the automatic answering service related parameter may be associated with status information other than the location of the mobile device 1 , for example, whether the incoming mode of the mobile device 1 is a silent mode, a vibration mode, or a ringer mode. It may be deciding whether to run an autoresponder service or not.

When an incoming call is received, the service module 20 checks the incoming mode information of the mobile device 1 from the operating system of the mobile device 1 through the interworking module 30, and in advance so that the incoming mode executes an automatic answering service. In the case of the set mode, the call service unit 202 connects to an incoming call, and when the mobile device 1 is set to other incoming modes, a general call response may be performed. For example, when the incoming mode of the mobile device 1 is set to the ringing mode, a normal call answering proceeds, and when the incoming mode of the mobile device 1 is the silent mode or the vibration mode, the call service unit ( 202), by connecting an incoming call, the phone state is off-hook and the following automatic answering service can be provided.

In an embodiment, the call service unit 202 may transmit a message for an automatic answering service guide to the calling terminal 3 after connecting to the incoming call (S106). The guidance message includes a Uniform Resource Locator (URL) for the calling terminal 3 to access the external server 2, and the calling terminal 3 accesses the URL to replace the voice guidance through call connection or In parallel with this, guidance through the screen (ie, so-called visible ARS) may be provided. The guidance message may be provided in the form of a push notification through a software application installed in advance in the calling terminal 3, or may be provided in the form of a text message transmitted to the phone number of the calling terminal 3 .

3 is a conceptual diagram illustrating an exemplary form in which information is displayed on a calling terminal by an automatic answering method of a mobile device according to an embodiment.

Referring to FIG. 3 , on the screen of the calling terminal 3 making a call to the mobile device 1 , a guidance message 400 such as "This is the visible ARS. Please click the URL. http://example.url" can be transmitted. The guide message 400 may be transmitted in the form of a push notification or a text message through an application, and the sender calls the phone number of the mobile device 1 through a banner, pop-up or The guide message 400 may be checked in various other forms.

When the sender clicks on the URL included in the guidance message 400, the sending terminal 3 connects to the external server 2 through the URL, so that the guidance information is provided to the sending terminal 3 by the external server 2 can be On the other hand, when it is necessary to pre-install a predetermined application in the calling terminal 3 to provide guidance information through the external server 2, the guidance message transmitted to the calling terminal 3 is connected to the installation page of the application It may include a URL that is In a state in which the guide information is provided through the external server 2 , the mobile device 1 may not participate in the transmission of the guide information.

Referring back to FIGS. 1 and 2 , the call service unit 202 of the mobile device 1 automatically connects to the incoming call and then executes the preset function of the mobile device 1 through the interworking module 30 . you can request In this case, the preset function refers to any function necessary to realize or assist the automatic response service by the mobile device 1 . In the following, the preset function in this specification is described by taking as an example the playback function of the sound source that induces or guides the caller to use the ARS seen through the external server (2) connection, but the functions executable through the automatic response are limited to this it is not

The call service unit 202 requests the interworking module 30 to reproduce a sound source that matches the automatic response state, and the interworking module 30 requests the call module 401 of the operating system 40 to control the sound source (S107) Make sure that the sound source that matches the automatic response status is played. The sound source reproduced by the mobile device 1 is delivered to the caller using the calling terminal 3 through a call connection, and the caller receives information about the sound source heard through the call and/or a guide message transmitted to the calling terminal 3 You can use the visible ARS by accessing the URL according to the contents of

Therefore, when using the mobile device 1 according to the embodiments, the user using the mobile device 1 installs an application necessary for his/her personal smart phone, etc. without building an expensive ARS system, and stores the voice guide file. By doing so, there is an advantage that an automatic response service can be provided through the mobile device 1 .

In one embodiment, the interworking module 30 controls the speaker 70 and/or the microphone 80 of the mobile device 1 when a sound source is reproduced at the request of the call service unit 202. can also be done This means that the interworking module 30 transmits a related request to the input module 403 for controlling the microphone 80 and/or the output module 404 for controlling the speaker 70 in the operating system 40 of the mobile device 1 . can be performed in this way.

For example, when a sound source for an automatic response is reproduced, the interworking module 30 transmits data to be output through the speaker 70 to the microphone 80 as input data for the microphone 80 during normal operation. , the sound of the reproduced sound source may be transmitted to the other party of the call as an input to the microphone 80 . In addition, in this case, the interworking module 30 may not transmit an output to the speaker 70 so that a call sound does not disturb the user of the mobile device 1 during the automatic answering. In addition, when the sound source is reproduced, the interworking module 30 mutes the microphone 80 so as not to receive the external sound, so that the caller cannot hear the external sound of the mobile device 1 in addition to the sound of the sound source.

In one embodiment, when the call made to the mobile device 1 is a video call call, the interworking module 30 disables the speaker 70 and the microphone 80 of the mobile device 1 in addition to the mobile device 1 ), it is possible to prevent an unintentional image from being transmitted to the sender by not operating the camera (not shown) provided in the device.

In one embodiment, the provision of visual information to the calling terminal 3 via the external server 2 and the delivery of the auditory information to the calling terminal 3 by the mobile device 1 are mutually synchronized may be made of For example, when the calling terminal 3 accesses the external server 2 through the URL provided as a guide message, whether the calling terminal 3 is connected or not, and the web page currently being viewed by the calling terminal 3 . ) identifying information is provided from the external server 2 to the mobile device 1, and the call service unit 202 and the interworking module 30 of the mobile device 1 are connected to the web page currently being viewed by the caller. A request may be made to the operating system 40 to play a sound source corresponding to .

According to this embodiment, since voice guidance synchronized with the page or menu the user is browsing through the visible ARS can be provided through the call connection, the voice ARS and the visible ARS can be provided to the caller in a mutually synchronized manner. there is an advantage

In one embodiment, the user using the mobile device 1 stops the automatic answering when a call comes in, even if the automatic answering service is set in the mobile device 1 in advance, and the user can answer the call directly like a normal phone. you can also choose

4 is a conceptual diagram of an exemplary user interface for receiving a user input for stopping an automatic response service in a mobile device according to an embodiment.

Referring to FIG. 4 , on a mobile device providing an automatic answering service, along with a guide message 500 indicating that an automatic answering system for an incoming call is currently being provided, a user interface element 501 in which a user can select to stop the automatic answering service. ) (eg, a button) may be displayed on the mobile device. When the user selects to stop the automatic response by using the interface element 501 (S108), the playback of the automatic response service sound source through the mobile device is stopped opposite to the control process performed in the sound source reproduction step (S107), and the A general call may be made possible by turning on the speaker and the microphone (S109).

Referring back to FIGS. 1 and 2 , in one embodiment, the call service unit 202 of the service module 20 releases the call connection in response to the completion of the reproduction of the sound source for the guidance of the automatic answering service. It can be done (S110). If the call connection is not released, even when the calling terminal 3 accesses the external server 2 and uses the visible ARS, the call connection between the calling terminal 3 and the mobile device 1 is maintained, so that another caller When a call is made to the number of the device 1, it is in a communication state and there is a disadvantage in that it is impossible to provide a service. In order to prevent this problem, in the present embodiment, the call service unit 202 releases the call connection upon completion of reproduction after the minimum guide sound source is reproduced, and switches the mobile device 1 to a state in which another incoming call can be received. can do.

In another embodiment, the disconnection of the call connection by the call service unit 202 is made after the connection with the calling terminal 3 is confirmed from the external server 2 providing the ARS shown to the calling terminal 3 . may be When the calling terminal 3 accesses the external server 2 through a URL or voice guidance transmitted from the mobile device 1, the external server 2 sends information confirming the connection of the calling terminal 3 to the URL. Alternatively, it may be transmitted to the mobile device 1 in the form of a text message or the like. The service module 20 of the mobile device 1 checks the URL or text message received from the operating system of the mobile device 1 to the mobile device 1 through the interworking module 30, and the URL or text message is transmitted to an external server. In the case of the preset contents confirming the connection fact of the calling terminal 3 to (2), the call connection with the calling terminal 3 may be released in response to this.

Also, in an embodiment, the log service unit 203 of the service module 20 may store the response log after a response is made through the automatic response service (S111). The response log may include information such as an origination number of an incoming call connected by the call service unit 202, a connection time, and/or a call time. The response log may be stored in the local storage of the mobile device 1 or may be stored in the external server 2 through communication between the mobile device 1 and the external server 2 . Furthermore, in one embodiment, such a response log may be used for the purpose of providing a personalized service to the caller by managing the caller's use history for the automatic answering service as in an embodiment to be described later.

5 is a flowchart illustrating each step of a process of providing a personalized service to a caller by an automatic answering method of a mobile device according to an exemplary embodiment. For convenience of description, an automatic response method of the mobile device according to the present embodiment will be described with reference to FIGS. 1 and 5 .

In the present embodiment, response data for each situation may be stored in the mobile device 1 ( S201 ). The response data for each situation includes detailed response contents according to the presence or absence of the sender's existing usage history and/or the contents of the existing usage history in order to provide a personalized service to the sender. For example, the response data for each situation may separately include a guide message to be transmitted to a sender without an existing usage history and a guide message to be transmitted to a sender with an existing usage history. In addition, the response data for each situation may separately include a sound source to be reproduced to a caller without an existing use history and a sound source to be reproduced to a caller having an existing use history. Furthermore, the guidance message and/or the guidance sound source provided to the caller with the existing usage history may also be further subdivided according to more specific contents of the usage history (eg, number of calls, incoming call time, call duration, etc.).

In an embodiment, the context-specific response data may be stored in advance in the mobile device 1 or may be transmitted from the external server 2 to the mobile device 1 in a communication method through a network. The mobile device 1 receives and stores response data for each situation from the external server 2 at the time of execution of the automatic response service, or responds by situation in response to a situation in which the corresponding data is not stored in advance. Data may be received and stored from the external server 2 . For example, when a call is received for the first time from a caller with an existing usage history, the mobile device 1 plays the content of a guide message to be transmitted to the caller with an existing usage history or to the caller with an existing usage history The sound source to be transmitted may be received from the external server 2 and stored.

Thereafter, when an incoming call is received by the mobile device 1 (S202), the transaction service unit 201 may obtain a calling number corresponding to the calling terminal 3 from the information of the incoming call (S03). Next, the call service unit 202 searches for the caller number in the use history database stored in the mobile device 1 or the external server 2 to detect whether there is an existing use history for the caller number. It can be (S204).

In the present embodiment, the call service unit 202 may set response data to be provided to the calling terminal 3 having the corresponding calling number according to the existing usage history (S205 and S206). That is, it may be set to provide a basic response to a sender without an existing usage history (S205), and set to provide a response based on a usage history to a sender with an existing usage history (S206). In the present specification, response data provided to a caller without an existing usage history is referred to as a basic response, but this is merely an example for classifying the type of response and is not intended to limit the format or content of the response.

When a response is determined, the call service unit 202 connects to an incoming call to provide an automatic response service (S207), and transmits a guide message including a URL (S208) or/or via the mobile device 1 By playing the guide sound source (S209), an automatic response service can be provided. At this time, the content of the guide message transmitted to the calling terminal 3 and/or the content of the sound source reproduced to the sender through the mobile device 1 is different depending on the type of response set in the aforementioned steps S205 and S206. can be

For example, in the guidance message sent to the sender who has no previous usage history, the URL for installing the visible ARS application is included, and in the guidance message sent to the sender with the existing usage history, the URL is removed and revisited. You can send a guide message welcoming you. In addition, a sound source including an application installation guide may be played through a call to a caller without an existing usage history, and a simpler type of sound source excluding the guide may be played to a caller with an existing usage history.

In an embodiment, the content of the response to be provided based on the usage history may be determined by inquiring the external server 2 in the mobile device 1 . For example, the external server 2 is a server related to a service (or product) provided by a user using the mobile device 1 , and includes consumer subscription information related to the service provided by the user of the mobile device 1 , each Details related to the service, such as the details of the service used by the consumer and the payment history of each consumer, may be stored and managed in the external server 2 .

In this case, the mobile device 1 searches the external server 2 using the caller number obtained from the incoming call, and retrieves necessary information such as the consumer's service subscription information, service usage details, and bill payment details corresponding to the caller number. received, and based on such information, a guide message to be transmitted to the corresponding consumer or the type of sound source to be played to the corresponding consumer may be determined.

For example, when a caller using a service provided by the user of the mobile device 1 calls the mobile device 1, a URL address providing an ARS menu personalized and configured according to the service the caller has subscribed to is sent to the caller. Alternatively, a URL address for nudge marketing that suggests a menu or service that the sender may be interested in may be transmitted to the sender.

Alternatively, a guide message or a guide voice configured using personal information such as the caller's name may be provided to the caller. In this case, the conversion of the sender's personal information to the sound source may be performed in a text-to-speech (TTS) method in the mobile device 1 or the external server 2, and in the mobile device 1, the TTS By playing the converted voice in this way, it is possible to provide a personalized automatic answering service for callers.

In an embodiment, the call service unit 202 of the service module 20 may release the call connection in response to the completion of the reproduction of the sound source for the guidance of the automatic answering service (S210). Also, in an embodiment, the log service unit 203 of the service module 20 may update the use history of the sender after a response is made to the sender ( S211 ). This includes the process of storing information such as the call connection time and/or call time of the caller as a usage history related to the caller in the mobile device 1 and/or the external server 2, and the same caller calls again It is used for the purpose of determining a personalized response when

The operation of the automatic response method of the mobile device according to the embodiments described above may be at least partially implemented as a computer program and recorded in a computer-readable recording medium. A computer-readable recording medium in which a program for implementing an operation by an automatic response method of a mobile device according to embodiments is recorded and includes all types of recording devices in which computer-readable data is stored. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disk, and optical data storage device. In addition, the computer-readable recording medium may be distributed in a network-connected computer system, and the computer-readable code may be stored and executed in a distributed manner. In addition, functional programs, codes, and code segments for implementing the present embodiment may be easily understood by those skilled in the art to which the present embodiment belongs.

Although the present invention as described above has been described with reference to the embodiments shown in the drawings, it will be understood that these are merely exemplary, and that various modifications and variations of the embodiments are possible therefrom by those of ordinary skill in the art. However, such modifications should be considered to be within the technical protection scope of the present invention. Accordingly, the true technical protection scope of the present invention should be defined by the technical spirit of the appended claims.

Claims (15)

A mobile device comprising:
processor;
a call module operatively controlled by the processor and configured to receive an incoming call;
a service module that operates under the control of the processor and is configured to automatically connect the incoming call when an automatic answering service is set in the mobile device; and
and an interworking module that operates under the control of the processor and is configured to execute a preset function of the mobile device in response to a request from the service module after the incoming call is connected by the service module.
According to claim 1,
The service module is
a transaction service unit for storing information on whether the automatic answering service is set or not, and for delivering information corresponding to the incoming call; and
and a call service unit configured to selectively connect the incoming call based on the information on whether the automatic answering service is set.
3. The method of claim 2,
The service module may further include a log service unit configured to store information on at least one of an origination number of the incoming call connected by the call service unit, a connection time, and a call time.
According to claim 1,
The service module is further configured to transmit a sound source control command to the interworking module in response to the incoming call being connected,
The interworking module is further configured to, in response to the sound source control command, stop the operation of the speaker and the microphone of the mobile device and transmit a sound source control request for controlling sound reproduction by the mobile device to the call module Device.
5. The method of claim 4,
The service module is further configured to disconnect the incoming call in response to termination of the sound source reproduction based on the sound source control command in the call module.
According to claim 1,
The service module is further configured to transmit a guide message including a URL to the calling terminal of the incoming call as a push notification or a text message through an application after the incoming call is connected.
According to claim 1,
Further comprising an input module that operates under the control of the processor and is configured to receive a user input as to whether the automatic response service is running,
The interworking module is further configured to stop execution of the preset function in response to a user input for stopping the automatic response service being received by the input module.
An automatic answering method of a mobile device executed by a mobile device including a processor, a call module, a service module and an interworking module, the method comprising:
receiving, by the call module, an incoming call;
automatically connecting, by the service module, the incoming call received in a state in which an automatic answering service is set in the mobile device;
transmitting, by the service module, a request for executing a preset function of the mobile device to the interworking module after the incoming call is connected; and
and executing, by the interworking module, the preset function on the mobile device in response to the request of the service module.
9. The method of claim 8,
The service module is configured to store information on whether the automatic response service is set by the mobile device,
Before the step of automatically connecting the incoming call, the method further comprising the step of checking, by the service module, whether the automatic answering service is set in the mobile device.
9. The method of claim 8,
The automatic answering method of the mobile device further comprising the step of storing, by the service module, information on at least one of a caller number of the incoming call, a connection time, and a call time after the step of automatically connecting the incoming call.
9. The method of claim 8,
The request for executing the preset function includes a sound source control request,
The step of executing the preset function on the mobile device comprises:
stopping, by the interworking module, the operation of the speaker and the microphone of the mobile device in response to the sound source control command; and
and transmitting, by the interworking module, a sound source control request for controlling sound source reproduction by the mobile device to the call module in response to the sound source control command.
12. The method of claim 11,
and disconnecting, by the service module, the incoming call in response to termination of the sound source reproduction based on the sound source control command in the call module.
9. The method of claim 8,
and transmitting, by the service module, a guide message including a URL to the calling terminal of the incoming call as a push notification or a text message through an application after the incoming call is connected.
9. The method of claim 8,
receiving a user input for stopping the automatic response service through an input module of the mobile device; and
and stopping, by the interworking module, execution of the preset function in response to receiving a user input for stopping the automatic response service from the input module.
A computer program stored in a computer-readable recording medium in combination with hardware to execute the automatic response method of a mobile device according to any one of claims 8 to 14.

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