KR20150123375A - System and method for publishing number ticket using location based service - Google Patents

System and method for publishing number ticket using location based service Download PDF

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Publication number
KR20150123375A
KR20150123375A KR1020140049267A KR20140049267A KR20150123375A KR 20150123375 A KR20150123375 A KR 20150123375A KR 1020140049267 A KR1020140049267 A KR 1020140049267A KR 20140049267 A KR20140049267 A KR 20140049267A KR 20150123375 A KR20150123375 A KR 20150123375A
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point
order table
branch
terminal
customer
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KR1020140049267A
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Korean (ko)
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송태일
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중소기업은행
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

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  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
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Abstract

The present invention provides a system and a method for publishing a client number ticket using a location-based service. The system inquires location information of a client and location information of a branch of a financial institute to visit before the client visits the branch of the financial institution, and automatically issues a waiting number ticket to the client when a distance between the client and the branch is shorter than or equal to a certain distance, thereby effectively improving waiting time when the client visits the branch.

Description

TECHNICAL FIELD [0001] The present invention relates to a system and a method for issuing a customer order table using a location-based service,

The present invention relates to a system and method for issuing a customer order table for automatically issuing a customer order table using a location-based service.

In general, public institutions such as hospitals, banking companies, and insurance companies are introducing a waiting order issuing system to process their business sequentially.

The waiting order issuance system is a method for issuing a priority number by issuing a number table giving the order of business processing to the customer in the order of arriving at the public institution. Therefore, the waiting order issuing system can solve the troubles that the customer has to line up before his / her turn in front of the reception counter, and has an advantage of preventing the customers from being pushed all together at the window.

However, the conventional waiting order issuing system has a disadvantage of waiting for a long time even after receiving a number table when visiting customers are crowded.

Accordingly, in recent years, a reservation system has been applied in which a time and date for visiting a customer beforehand are reserved in advance and processing is performed prior to that time.

The reservation system is recognized as a very convenient service from the viewpoint of the customer because the customer can view the work at the reservation time without waiting for the customer. In addition, it is also effective in business processing because it can grasp reservations in advance for the staff of financial institutions.

However, when a customer who has made a reservation using the reservation system arrives at a branch office, many complaints are filed that they are treated ahead of the customers already waiting at the branch office and complain about the customers.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in an effort to solve the above problems, and it is an object of the present invention to provide a system and method for a customer to visit a branch office of a financial institution, The present invention aims to provide a system and method for issuing an order ticket that efficiently improves the wait time when a customer visits the system by issuing an idle number table automatically to the customer.

To this end, the customer order table issuing system using the location-based service according to the embodiment of the present invention includes an order ticket issuing device for issuing a waiting order table to a customer visiting a branch at a branch of each financial institution; A customer terminal for detecting a current location of the terminal by location tracking; And a location management server for managing location information of the location where the device is located, the waiting acceptance, and the final issuing number from the order table issuing device, together with the location information, And the terminal issuing the waiting order table to the customer terminal based on the final issuance number of the device in the pre-stored branch office when the visit reservation for the branch is requested from the customer terminal, Wherein the customer terminal measures the distance between the location information of the point received from the financial service management apparatus and the current location of the terminal and permits the visit reservation to be made if the distance falls within a certain range .

Meanwhile, the financial service management apparatus according to the embodiment of the present invention includes: a branch management unit for collecting and managing location information of a branch office of each financial institution, a waiting queue of an order table issuing device provided in a branch, and a final issue number; A location-based branch inquiry unit for extracting location information of a corresponding point and transmitting the extracted location information to the customer terminal when a search for a point to be visited is requested from the customer terminal; And an order table issuing unit for issuing a waiting order table to the customer terminal based on a wait factor and a final issue number of the in-point order table issuing device, which is stored in advance, when a visit reservation for the point is requested from the customer terminal .

Meanwhile, a customer terminal according to an embodiment of the present invention includes a communication unit for performing data communication with a financial service management apparatus; An application execution unit that executes an application to request an order table issuance reservation service provided by the financial service management apparatus; A location tracking unit for detecting a current location of the terminal using location tracking; A distance measuring unit for measuring a current position and a distance between points of the terminal detected through the position tracking unit; A financial point inquiry unit for requesting a search for a financial institution branch visited through the application, receiving and displaying position information of the point by the request, and transmitting the position information of the point to the distance measuring unit; And when the distance between the terminal and the point measured through the distance measuring unit is within a predetermined range, the visit reservation button is activated and when the selection of the visit reservation button is inputted through the interface of the application, And an order table reservation unit for requesting a visit reservation and issuing a waiting order table according to a visit reservation from the financial service management apparatus.

Meanwhile, a method for issuing a customer order table in a customer terminal using a location-based service according to an exemplary embodiment of the present invention includes: executing an application for requesting an order ticket issuance reservation service provided by a customer terminal; Detecting the current location of the terminal using the location tracking; Requesting the customer terminal to search for a financial institution branch to visit through the application and receiving location information of the branch by the request; Measuring the distance between the current position of the terminal using the location information of the point; Activating a visit reservation button when the distance is within a predetermined range and deactivating a visit reservation button when the distance exceeds the predetermined range; And when the selection of the visit reservation button is input, the customer terminal requests the branch service reservation to the financial service management apparatus and receives the waiting order table by the request.

Meanwhile, a method of issuing a customer order table in a customer terminal using a value-based service according to an embodiment of the present invention includes: executing an application for requesting an order ticket issuance reservation service provided by a customer terminal in a financial service management apparatus; Detecting the current location of the terminal using the location tracking; Requesting the customer terminal to search for a financial institution branch to visit through the application and receiving location information of the branch by the request; Measuring the distance between the current position of the terminal using the location information of the point; Activating a visit reservation button when the distance is within a predetermined range and deactivating a visit reservation button when the distance exceeds the predetermined range; And when the selection of the visit reservation button is input, the customer terminal requests the branch service reservation to the financial service management apparatus and receives the waiting order table by the request.

According to the present invention, time wasted by a waiting customer can be minimized, and a convenience function can be provided to a customer to maximize customer satisfaction. Furthermore, it is possible to improve the conventional reservation system that processes the reservation customer first, thereby reducing the complaint generation factor of the waiting customer.

In addition, the process of issuing a paper ticket can be simplified to reduce costs.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram of a customer order table issuing system using a location-based service according to an embodiment of the present invention; FIG.
2 is a diagram for explaining a main concept of a customer order ticket issuing service using a location-based service according to an embodiment of the present invention;
3 is a detailed view showing a financial service management apparatus of a system according to an embodiment of the present invention;
4 is a detailed view illustrating a customer terminal of a system according to an embodiment of the present invention;
5 is a flowchart illustrating a method of issuing a customer order table in a customer terminal according to an embodiment of the present invention.
FIG. 6 is an overall flowchart illustrating a method of issuing a customer order table using a location-based service according to an embodiment of the present invention.
FIG. 7 is a flowchart illustrating a method for managing order numbers in an apparatus for issuing an order table according to an embodiment of the present invention. FIG.
8 is a flowchart illustrating an order canceling transaction method in an apparatus for issuing an order ticket according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The configuration of the present invention and the operation and effect thereof will be clearly understood through the following detailed description. Before describing the present invention in detail, the same components are denoted by the same reference symbols as possible even if they are displayed on different drawings. In the case where it is judged that the gist of the present invention may be blurred to a known configuration, do.

1 is a block diagram of a system for issuing a customer order table using a location-based service according to an embodiment of the present invention.

The customer order table issuance system according to the embodiment of the present invention is a system in which the financial service management apparatus 100, the order issuing apparatus 300 and the customer terminals 400 are interconnected via a communication network 500, A waiting list is issued in advance through the reservation of visits to the branch office.

Here, the communication network may be a mobile communication network of various generations such as 2G, 3G, 4G, WiBro, WiMax and LTE, a local area network such as a WLAN, Wi-Fi, Bluetooth, Zigbee, Or proximity or near communication networks such as RFID and NFC (Near Field Communication). Or a private network within a financial institution.

The financial service management apparatus 100 is a kind of server that collects and manages information about a plurality of points of a financial institution and is installed together with the apparatus 300 for issuing tickets at each branch (financial branches A and B) of the financial institution .

The order ticket issuing device (300) is provided at the branches (financial branches A and B) of each financial institution and issues a waiting order table to the customers visiting the branch.

Accordingly, as illustrated in FIG. 2, the customer order table issuance reservation service according to the embodiment of the present invention is a service for issuing a customer order table according to an embodiment of the present invention, in which a customer visits a branch (branches 1 and 2) (1) and (2) to the customer terminal, the waiting time of the customer is improved.

At this time, when the distance between the customer (customer terminal) and the point falls within a certain range, the order table can be issued using the location information of the customer (or the customer terminal) and the location information of the point. For example, the distance d1 between the customer and the point 1 is close to a certain range, and the distance d2 between the customer and the point 2 exceeds a certain range. In this case, the customer can receive a waiting order table from the corresponding branch 1 within a certain range in advance through the visit reservation.

The financial service management apparatus 100 and the customer terminal 400 are configured as follows.

3 is a detailed view illustrating a financial service management apparatus of a system according to an embodiment of the present invention.

The financial service management apparatus 100 according to the embodiment of the present invention includes a communication interface 110, a branch management unit 120, databases 130 to 150, a location based branch inquiry unit 160, an order table issuing unit 170, .

The communication interface 110 performs data communication with a customer terminal (400 in FIG. 1) and an in-branch order table issuing device (300 in FIG. 1) through a communication network. That is, the communication interface 110 receives information about a branch from each branch of financial institutions, receives the waiting status from the branch table issuing device in the branch, and receives input information . In addition, the communication interface 110 can transmit a point search result and a visit reservation result to the customer terminal.

The branch management unit 120 collects location information of each branch office of the financial institution, the wait and acceptance numbers of the apparatuses for issuing the order table stored in the branch, stores them in the databases 130 to 150, and updates and deletes them Management.

Specifically, the database includes a point-of-presence information DB 140 (including a point-in-time information DB 130 including information on a point such as a branch code, point-by-point location information, ), And an order table issuing device information DB 150 including information on the in-branch order table issuing devices. The information about the devices in the branch office may include the location code of the device, the terminal information of the device, and the communication method.

Such a database may be built in the financial service management apparatus 100 as shown in the figure, or may be provided as an independent apparatus independent of the financial service management apparatus 100 as shown in FIG. In this case, the financial service management apparatus 100 can access an external database through the communication interface 110 to store, update, and inquire information.

The location-based point inquiry unit 160 extracts location information of the corresponding point from the location information DB 130 of the database and transmits the location information to the customer terminal when a search is made for the point to be visited from the customer terminal. At this time, the location-based point inquiry unit 160 can transmit not only the location information of the point, but also the waiting arguments of the point and the current order number (final issue number).

The location-based point inquiry unit 160 can provide the location-based point inquiry unit 160 through an application providing the visit reservation service of the present embodiment. That is, when a search for a point to be visited through the application is requested, the search result, that is, the location information of the point, can be transmitted through the application.

The order table issuing unit 170, when a visit reservation for the branch is requested from the customer terminal on the screen provided with the location information of the branch, A waiting order table is issued to the terminal,

In addition, the order table issuing unit 170 may transmit the issuance information to the corresponding order table issuing device so that the issuance information issued to the customer terminal is reflected in the wait acceptance and the final issuance number of the in-branch order issuing device.

Then, the in-branch order table issuing device updates the waiting acceptance and final issuance number, and transmits the updated information to the financial service management apparatus 100. [ Accordingly, the financial service management apparatus 100 receives update information of the apparatus for issuing an order number from the branch management unit 120 and updates the database.

4 is a detailed view illustrating a customer terminal of a system according to an embodiment of the present invention.

The customer terminal 400 according to the embodiment of the present invention includes a communication unit 410, an application executing unit 420, a financial point inquiry unit 430, a position measuring unit 440, a distance measuring unit 450, A display 450, and a display 470.

The communication unit 410 performs data communication with the financial service management apparatus.

The application execution unit 420 executes an application for applying the order table issuance service provided by the financial service management apparatus and drives the function of the application based on the input of the customer using the interface of the application.

The application execution unit 420 may be involved in one or more operations of the position measuring unit 440, the distance measuring unit 450, and the order table reserving unit 460, which will be described later, after the application is executed. That is, after the execution of the application, it is possible to measure the position of the terminal through the application, measure the distance between the terminal and the point, request the visit reservation to the point, and receive the waiting order table as a result.

The application is stored in a server managed by a financial company or a database managed by an online market, and provided to a customer terminal at a server of a financial institution or an online marketplace when requested by a customer terminal. Then, the customer terminal can download the application, install it, and execute the application.

The position measuring unit 440 detects the current position of the terminal using a GPS (Global Positioning System) or the like.

The distance measuring unit 450 measures the distance between the terminal and the point using the current position of the terminal detected through the position measuring unit 440 and the position information of the point received from the financial service management apparatus. The measurement method can be measured based on the straight line distance between the terminal and the point, or the walking distance, for example, using a map map.

The financial point inquiry unit 430 requests a search for a financial institution branch to be visited through the application, and receives branch office information including a waiting argument, a current order number, and the like together with the location information of the branch office from the financial service management apparatus And transmits it to the display 470 for screen display. Then, the location information of the point received from the financial service management apparatus is transmitted to the distance measuring unit 450.

Then, the order table reservation unit 460 determines whether the distance between the terminal and the point measured through the distance measurement unit 450 falls within a predefined range. If it is within a certain range, the visit reservation button is activated through the application, and if it exceeds the predetermined range, the visit reservation button is disabled through the application. Therefore, the customer grants the authority to enable the visit reservation (that is, the order reservation issuance reservation) according to the distance between the terminal and the point. When the visit reservation button is activated, the customer can request the order table issuance by selecting a button, and when the visit reservation button is disabled, the customer can not select the button and can not request the order table issuance.

In addition, the order table reservation unit 460 requests the financial service management apparatus to make a visit reservation to the financial service management apparatus when the selection of the visit reservation button is inputted through the interface of the application, and receives the waiting order table according to the visit reservation from the financial service management apparatus . Then, the information of the issued waiting order table is transmitted to the display 470.

The display 470 displays the information received by the financial point inquiry unit 430 and the order table reservation unit 460 based on the default display information. 4, the display 470 displays the location of the terminal and the position of the terminal in text or map form in association with the position measuring unit 440 and the distance measuring unit 450 Can be displayed.

The operation of the customer terminal 400 configured as described above is as follows.

Reference will be made with reference to Fig.

In the first step S200, the customer terminal executes an application related to the order table issuance service provided by the financial service management apparatus.

In the next step S201, the current location of the terminal is detected whenever the customer terminal operates the location-based service and the movement of the terminal occurs. At this time, the customer terminal can implement the location based service automatically when the application is executed.

In the next step S202, the customer terminal requests an inquiry about a financial point desired to visit through the application. The inquiry request method is to use one or a combination of one or more of a method of directly inputting a name of a financial institution to be visited on the input screen of the application, a method of selecting a desired financial point in a financial point list, and a method of selecting a desired position in a map form .

In the next step S203, the customer terminal receives point information including at least position information for the financial point requested from the financial service management apparatus by the inquiry request.

In the next step S204, the customer terminal displays the received location information of the financial point on the screen of the display, and the distance measuring unit of the customer terminal compares the received location information of the financial point with the current location, Calculates the distance difference.

In the next step S205, the customer terminal determines whether the calculated distance difference falls within a certain range.

In the next steps S206 and S207, if the distance difference falls within a certain range, the customer terminal activates the visit reservation button of the corresponding financial point through the application, and if the distance difference exceeds the predetermined range, Deactivate. In these steps, the customer terminal can provide a cancel procedure for the visit reservation through the application. For example, if the distance difference falls within a certain range, the cancellation of the visit reservation is inquired on the screen and the cancellation transaction is executed according to the selection. If the difference exceeds the predetermined range, .

When the visit reservation button is activated, in the next step (S208), the customer can select the visit reservation button and apply for reservation of order table issuance.

Thereafter, in step S209, the customer terminal receives the reservation information or the order table from the financial service management apparatus through the application and displays it on the screen.

Through these steps, the customer terminal can receive the automatic ordering table through the application of the customer terminal when the distance becomes less than the predetermined distance before visiting the branch of each financial institution. First, when the distance from the point is too long to exceed the predetermined range, when the distance of the customer terminal becomes less than a certain distance, the information can be updated by activating the disabled visit reservation button.

In addition, the application of the customer terminal stores the issued reservation number table or the order table, continuously communicates with the financial service management apparatus, and receives and informs the waiting order number of the current customer.

Hereinafter, a service method according to an embodiment of the present invention will be described with reference to the accompanying drawings.

FIG. 6 is a flowchart illustrating a method of issuing a customer order table using a location-based service according to an embodiment of the present invention.

Here, the operation performed by the customer terminal 400 is already described with reference to FIG. 5, and detailed operation contents are omitted.

In the first step S100, the financial service management apparatus 100 periodically receives the waiting acceptance and final issuance number from the order table issuing device 300 provided at the branch of each financial institution.

Then, in the next step (S101), the financial service management apparatus 100 collects point information including the point-of-order table issuing device, the waiting acceptance, the final issuing number and the position information, and stores them in the database. Also, the financial service management apparatus 100 updates the information received periodically from the order table issuing device 300 by storing the information in the database.

In step S102, the financial service management apparatus 100 receives a request for inquiry of a financial point from the customer terminal 400. [

In the next step S103, the financial service management apparatus 100 extracts the present order number, waiting arguments, and the like, along with the location information of the financial point, to the customer terminal 400 requesting the inquiry.

In step S104, the financial service management apparatus 100 receives an order table issuance reservation request from the customer terminal 400 at the corresponding point.

Here, as described with reference to FIG. 5, when the distance between the customer terminal and the point is within a certain range, the reservation for issuing the order table is activated so that the request can be made. Accordingly, the fact that the financial service management apparatus 100 has received the request for issuing the order table from the customer terminal 400 means that the distance between the terminal and the point has become closer.

In the next step S105, the financial service management apparatus 100 delivers the reservation information of the customer to the order table issuing device 300 of the corresponding point.

In the subsequent steps S106 and S107, the order table issuing device 300 registers the reservation information received from the financial service managing device 100, and issues the reservation number table, that is, the order table, based on the current order number. At this time, the issuer recognizes that the number table is issued to the reservation customer by generating and recording information on the reservation number table instead of paper type.

In the next steps (S108 and S109), the financial service management apparatus 100 receives the reservation number table from the in-point order table issuing device 300 and updates the point information according to the change of the waiting argument and the final issue number.

In the last step S110, the financial service management apparatus 100 transmits the reservation number table, i.e., the order table issued from the order table issuing device 300 to the customer terminal 400 requested to inquiry.

Then, the customer who receives the order table through the customer terminal 400 displays his / her order table at the window when he / she visits the corresponding branch office in order of the reservation number, and performs the financial service to the corresponding customer at the window.

FIG. 7 is a flowchart illustrating a sequence number management method in an apparatus for issuing an order table according to an embodiment of the present invention.

The order table issuing device 300 provided at each financial point communicates with the financial service management apparatus 100 when the information is updated.

For example, in the first steps S301 and S302, the order issuance apparatus 300 issues an order table to the off-line in the branch office or issues an order table online in connection with the financial service management apparatus 100, , And transmits the issuance or update information to the financial service management apparatus 100 when the final issuance number is updated.

In the next step S303, the financial service management system 100 updates the information received from the order table issuing device 300 in the database.

In the next step S304, the financial service management apparatus 100 feeds back the reception completion or update completion response message (ACK) to the order table issuing device 300. [

In the next step S305, the order table issuing device 300 periodically updates the intra-branch waiting argument information and repeats the above steps (S302 to S304) when information change occurs.

Thereafter, the financial service management apparatus 100 may perform an operation of transmitting the updated information to the customer's terminal after updating the database.

8 is a flowchart illustrating an order canceling transaction method in an apparatus for issuing an order ticket according to an embodiment of the present invention.

The order cancellation is performed through the application of the customer terminal, and the customer terminal receives the wait status information of the branch from the financial service management apparatus and performs the reservation before making the visit reservation to the branch.

That is, in the first step S401, the financial service management apparatus 100 transmits the wait status information including the branch code, the wait acceptance at the branch office, and the final issue number to the customer terminal 400. [

Then, the customer terminal 400 compares the position information of the point received from the financial service management apparatus 100 with the position information of the terminal, and calculates the distance difference. If the distance difference falls within a certain range, it is possible to activate the visit reservation button and also activate the order reservation cancel button. When the distance difference exceeds a certain range, the automatic order cancel cancel command is issued to the customer.

Accordingly, in the next step S402, the customer terminal 400 can select the order reservation cancel button or perform the order canceling transaction by the automatic cancel command.

In step S403 and step S404, the customer terminal 400 transmits the order cancel information to the financial service management apparatus 100, and the financial service management apparatus 100, which has received the order cancel information, And cancellation number including the cancellation number and the like.

In the subsequent steps (S405 and S406), the order table issuing device 300 adjusts (updates) the order, such as decreasing the wait factor or deleting the wait sequence number, and transmits the updated information to the financial service management apparatus 100 do.

The financial service management apparatus 100 updates the updated information.

Through this process, the order number issuing device according to the embodiment of the present invention can cancel and adjust the issued order number, and when the customer is away from the reserved point and does not actually use the order number issued, can do.

The foregoing description is merely illustrative of the present invention, and various modifications may be made by those skilled in the art without departing from the spirit of the present invention. Accordingly, the embodiments disclosed in the specification of the present invention are not intended to limit the present invention. The scope of the present invention should be construed according to the following claims, and all the techniques within the scope of equivalents should be construed as being included in the scope of the present invention.

100: financial service management apparatus 200: branch information DB
300: Order table issuing device 400: Customer terminal
500: communication network 110: communication interface
120: Point management unit 130: Point information DB
140: Branch waiting status information DB 150: Order table issuing device information DB
160: Location-based branch inquiry unit 170: Order table issuing unit
410: communication unit 420: application execution unit
430: financial point inquiry unit 440:
450: distance measuring unit 460: order table reservation unit
470: Display

Claims (13)

An apparatus for issuing an order ticket to issue a waiting order table to a customer visiting a branch at a branch of each financial institution;
A customer terminal for detecting a current location of the terminal by location tracking; And
And receives a waiting acceptance number and a final issuance number from the order table issuing device and manages the same together with the point information. When a search for a point to be visited is requested from the customer terminal, the point information including the position information of the point And issuing a waiting order table to the customer terminal based on a final issuance number of the device in the pre-stored branch table when a visit reservation for the branch is requested from the customer terminal Management device,
Wherein the customer terminal measures the distance between the location information of the point received from the financial service management apparatus and the current location of the terminal and permits the visit reservation to be made if the distance falls within a certain range. Customer Order Card Issuance System Using. A branch management section for collecting and managing the location information of each branch office of each financial institution, the waiting and accepting numbers of the issuance devices provided in the branch, and the final issuance number;
A location-based branch inquiry unit for extracting location information of a corresponding point and transmitting the extracted location information to the customer terminal when a search for a point to be visited is requested from the customer terminal; And
An order table issuing unit for issuing a waiting order table to the customer terminal on the basis of a wait factor and a final issue number of the in-point order table issuing device, which is stored in advance, when a visit reservation for the point is requested from the customer terminal,
The financial service management apparatus comprising: 3. The method of claim 2,
The order table issuing unit
And transmits the issuance information to the in-branch order issuance device so that the issuance information issued to the customer terminal is reflected in the wait acceptance and final issuance number of the in-branch order issuance device. The method of claim 3,
The point management section
And when the information is updated in the in-point order table issuing device, updates the information received from the in-point order table issuing device. A communication unit for performing data communication with the financial service management apparatus;
An application execution unit that executes an application to request an order table issuance reservation service provided by the financial service management apparatus;
A location tracking unit for detecting a current location of the terminal using location tracking;
A distance measuring unit for measuring a current position and a distance between points of the terminal detected through the position tracking unit;
A financial point inquiry unit for requesting a search for a financial institution branch visited through the application, receiving and displaying position information of the point by the request, and transmitting the position information of the point to the distance measuring unit; And
When the distance between the terminal and the point measured through the distance measuring unit falls within a predetermined range, the visit reservation button is activated, and when the selection of the visit reservation button is input through the interface of the application, An order table reservation unit for requesting a reservation and issuing a waiting order table based on a visit reservation from the financial service management apparatus,
Wherein the client terminal comprises: 6. The method of claim 5,
The order table reservation unit
And an automatic cancel command for the visit reservation when the distance between the terminal and the point measured through the distance measuring unit exceeds a predetermined range,
Wherein the customer terminal inquires whether to cancel the visit reservation if it falls within the predetermined range, and executes the cancellation transaction according to the selection. 6. The method of claim 5,
The order table reservation unit
And updates the information according to whether movement of the terminal occurs and the current position of the terminal falls within a certain range. A method in a financial service management apparatus for managing a branch visit reservation of a financial institution,
The financial service management apparatus stores location information of a branch office of each financial institution, receives and stores a branch code, a waiting argument, and a final issue number from the branch office issuing device in the branch office;
When the financial service management apparatus requests the customer terminal to search for a point to be visited, extracting location information of the point and providing the extracted location information to the customer terminal; And
Issuing a waiting order table to the customer terminal based on a wait factor and a final issuance number of the apparatus for issuing an order table in a pre-stored point when the financial service management apparatus requests a visit reservation for the point from the customer terminal
Based on the location information of the customer, 9. The method of claim 8,
After issuing the waiting order table to the customer terminal,
The financial service management apparatus transmits the issuance information to the in-branch order table issuing device to request the update of the wait acceptance and final issuance number
Wherein the method further comprises the steps of: receiving the customer order ticket in the financial service management apparatus using the location-based service. 10. The method of claim 9,
And when the update of the information in the in-point order table issuing device occurs, the financial service management apparatus further comprises receiving and updating the updated information from the in-point order table issuing device. A method for issuing a customer order table in a financial service management device. Executing an application for requesting an order table issuance reservation service provided by a customer terminal from a financial service management apparatus;
Detecting the current location of the terminal using the location tracking;
Requesting the customer terminal to search for a financial institution branch to visit through the application and receiving location information of the branch by the request;
Measuring the distance between the current position of the terminal using the location information of the point;
Activating a visit reservation button when the distance is within a predetermined range and deactivating a visit reservation button when the distance exceeds a predetermined range; And
When the selection of the visit reservation button is input, the customer terminal requests the branch service reservation to the financial service management apparatus and receives a waiting order table by the request
The method comprising the steps of: receiving a customer order ticket from a customer terminal using a location-based service; 12. The method of claim 11,
Wherein the customer terminal measures the distance between the current position and the point of the terminal when the movement of the terminal occurs through the step of detecting the current position of the terminal, and updates the information by performing the following steps A method of issuing a customer order table at a customer terminal using an infrastructure service. 12. The method of claim 11,
In the step of determining whether the distance is within a predetermined range,
When the distance exceeds the predetermined range, an automatic cancel command is executed with respect to the visit reservation. If the distance is within a certain range, the cancellation of the visit reservation is inquired and the cancellation transaction is executed according to the selection step
And transmitting the customer order ticket to the customer terminal using the location-based service.
KR1020140049267A 2014-04-24 2014-04-24 System and method for publishing number ticket using location based service KR20150123375A (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2022169064A1 (en) * 2021-02-08 2022-08-11 주식회사 픽넘버 Queue number ticket issuance system and method having location tracking function
CN115331349A (en) * 2022-08-11 2022-11-11 中国银行股份有限公司 Queuing method and device for bank outlets

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2022169064A1 (en) * 2021-02-08 2022-08-11 주식회사 픽넘버 Queue number ticket issuance system and method having location tracking function
KR20220114390A (en) 2021-02-08 2022-08-17 주식회사 픽넘버 System and Method for issuing the waiting number ticket having position tracking function
CN115331349A (en) * 2022-08-11 2022-11-11 中国银行股份有限公司 Queuing method and device for bank outlets

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