CN115331349A - Queuing method and device for bank outlets - Google Patents
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
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- H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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Abstract
The invention discloses a queuing method and a queuing device for bank outlets, which relate to the technical field of finance; wherein the method comprises the following steps: receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the website identification, the user identification and the predicted arrival time information of the banking website reserved by the user; determining a time range for acquiring the user position information according to the estimated arrival time information; receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification; determining second position information of the bank outlets according to the outlet identifications; when the distance between the user and the bank outlets is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user; and generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message. The invention can automatically queue for the user and improve the user experience.
Description
Technical Field
The invention relates to the technical field of finance, in particular to a queuing method and device for bank outlets. It should be noted that the queuing method and device of bank outlets of the present invention can be used in the field of financial technology, and can also be used in any field except the field of financial technology.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
When the user transacts the banking business at the bank outlet, the user firstly arrives at the queuing machine to get the corresponding queuing number, and the queuing transaction business is performed according to the queuing number. For a user who is unfamiliar with the business handling process of the bank outlets, the user does not get a number after arriving at the bank outlets, so that the user misses queuing and cannot handle the business, or part of the user forgets to get the number after arriving at the bank outlets, so that the user also misses queuing and cannot handle the business in time, the user experience is poor, and the user stays at the bank outlets for a long time, so that part of resources of the bank outlets are occupied inefficiently, and the resource waste of the bank outlets is caused.
Disclosure of Invention
The embodiment of the invention provides a queuing method of a bank outlet, which is used for automatically queuing for a user, ensuring that the user can obtain a queuing number in time, improving user experience and reducing resource waste of the bank outlet, and comprises the following steps:
receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the website identification of the bank website reserved by the user, the user identification of the user and the predicted arrival time information;
determining a time range for acquiring the user position information according to the estimated arrival time information;
sending an authorization request for acquiring user position information to a user by using a 5G message;
receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
determining second position information of the bank outlets according to the outlet identifications;
when the distance between the user and the bank outlets is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user;
generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time.
The embodiment of the invention also provides a queuing device for a bank outlet, which is used for automatically queuing for a user, ensuring that the user can obtain a queuing number in time, improving user experience and reducing resource waste of the bank outlet, and comprises the following components:
the receiving module is used for receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises the following steps: the network node identification of the bank network node reserved by the user, the user identification of the user and the predicted arrival time information;
the time range determining module is used for determining the time range for acquiring the user position information according to the predicted arrival time information;
the sending module is used for sending an authorization request for obtaining the user position information to the user by using the 5G message;
the first processing module is used for receiving the following information sent by a user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
the second processing module is used for determining second position information of the bank outlets according to the outlet identifications;
the queuing number generation module is used for generating a queuing number for the user when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold according to the first position information and the second position information;
the third processing module is used for generating queuing information of the user according to the queuing number and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor executes the computer program to realize the queuing method of the bank outlets.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the queuing method of the banking outlets is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when executed by a processor, the computer program implements the queuing method for a banking outlet.
In the embodiment of the invention, a banking business handling reservation request uploaded by a user through a 5G message is received; the reservation request for banking business handling comprises the following steps: the network node identification of the bank network node reserved by the user, the user identification of the user and the predicted arrival time information; determining a time range for acquiring the user position information according to the estimated arrival time information; sending an authorization request for acquiring user position information to a user by using a 5G message; receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification; determining second position information of the banking outlets according to the outlet identification; when the distance between the user and the bank outlets is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user; generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an estimated waiting time. Therefore, the queuing management method can automatically queue for the user, ensures that the user can obtain the queuing number in time, improves user experience, and reduces resource waste of banking outlets.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flowchart of a queuing method of a banking outlet according to an embodiment of the present invention;
fig. 2 is a flowchart of a method for determining a time range for acquiring user location information according to estimated time of arrival information and an error estimation value according to an embodiment of the present invention;
fig. 3 is a flowchart of another method for determining a time range for acquiring location information of a user according to estimated time of arrival information and an error estimation value according to an embodiment of the present invention;
fig. 4 is a schematic diagram of a queuing apparatus of a banking outlet according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
According to the technical scheme, the data acquisition, storage, use, processing and the like meet the relevant regulations of national laws and regulations.
The term "and/or" herein merely describes an associative relationship, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of a, B, and C, and may mean including any one or more elements selected from the group consisting of a, B, and C.
In the description of the present specification, the terms "comprising," "including," "having," "containing," and the like are used in an open-ended fashion, i.e., to mean including, but not limited to. Reference to the description of the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. The sequence of steps involved in the various embodiments is provided to illustrate the practice of the present application, and the sequence of steps is not limited thereto and can be adjusted as needed.
Research shows that when a user transacts banking services at a bank outlet, the user firstly arrives at a queuing machine to pick up a corresponding queuing number and transacts the services in a queuing mode according to the queuing number. For a user who is unfamiliar with the business handling process of the bank outlets, the user does not get a number after arriving at the bank outlets, so that the user misses queuing and cannot handle the business, or part of the user forgets to get the number after arriving at the bank outlets, so that the user also misses queuing and cannot handle the business in time, the user experience is poor, and the user stays at the bank outlets for a long time, so that part of resources of the bank outlets are occupied inefficiently, and the resource waste of the bank outlets is caused.
In view of the above research, an embodiment of the present invention provides a queuing method for a banking outlet, as shown in fig. 1, including:
s101: receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the website identification of the bank website reserved by the user, the user identification of the user and the predicted arrival time information;
s102: determining a time range for acquiring the user position information according to the estimated arrival time information;
s103: sending an authorization request for acquiring user position information to a user by using a 5G message;
s104: receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
s105: determining second position information of the bank outlets according to the outlet identifications;
s106: when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user;
s107: generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an estimated waiting time.
In the embodiment of the invention, a banking business handling reservation request uploaded by a user through a 5G message is received; the reservation request for banking business handling comprises: the website identification of the bank website reserved by the user, the user identification of the user and the predicted arrival time information; determining a time range for acquiring the user position information according to the estimated arrival time information; sending an authorization request for acquiring user position information to a user by using a 5G message; receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification; determining second position information of the banking outlets according to the outlet identification; when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user; generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time. Therefore, the queuing method can automatically queue for the user, ensures that the user can obtain the queuing number in time, improves the user experience, and reduces the resource waste of bank outlets.
The queuing method of the banking outlet is described in detail below.
The execution main body of the embodiment of the invention comprises: a bank background system, a bank outlet queuing machine and the like.
In view of the foregoing S101, in order to prevent the user from forgetting to take a number after arriving at a banking outlet and being unable to handle the service in time, a banking service handling reservation request uploaded by the user through a 5G message may be received, so that the user may automatically generate a queuing number for the user when arriving at the banking outlet according to the banking service handling request (for example, by performing S102 to S107).
The banking transaction reservation request includes, for example: the system comprises a website identification of a banking website reserved by a user, a user identification of the user and predicted arrival time information.
In an embodiment of the present invention, the information of the predicted arrival time includes, for example, a predicted arrival time when the user arrives at the banking outlet, or a predicted pre-arrival time period that is still needed when the user arrives at the banking outlet.
With respect to S102, determining the time range for acquiring the user location information according to the expected arrival time information includes: and determining the time range for acquiring the user position information according to the estimated arrival time information and the error estimation value.
Here, the error estimation value may be set in combination with an actual application scenario, for example, an error value between the predicted arrival time and the actual arrival time of the historical user may be calculated in combination with the predicted arrival time and the actual arrival time submitted by the historical user, and an average value of the error values of the historical users may be used as the error estimation value.
In an embodiment of the present invention, the estimated time of arrival information includes, for example, an estimated time of arrival at a banking outlet of a user, as shown in fig. 2, a flowchart of a method for determining a time range for acquiring location information of the user according to the estimated time of arrival information and an error estimation value is provided in an embodiment of the present invention, and includes:
s201: subtracting the error estimation value by using the predicted arrival time of the user at the bank outlet to obtain a first time;
s202: obtaining a second time by adding the error estimation value to the estimated arrival time;
s203: and determining the time interval between the first time and the second time as the time range for acquiring the user position information.
In an embodiment of the present invention, the predicted arrival time information includes, for example, a predicted expected arrival time further required by the user to the banking site, as shown in fig. 3, another flowchart of a method for determining a time range for acquiring the user location information according to the predicted arrival time information and an error estimation value, provided by an embodiment of the present invention, includes:
s301: calculating to obtain the expected arrival time of the user at the banking outlet according to the expected arrival time required by the user to the banking outlet and the receiving time of the banking business handling reservation request uploaded by the receiving user through the 5G message;
s302: subtracting the error estimation value by using the predicted arrival time of the user at the bank outlet to obtain a first time;
s303: obtaining a second time by adding the error estimation value to the estimated arrival time;
s304: and determining the time interval between the first time and the second time as the time range for acquiring the user position information.
For the above S105, acquiring the first location information of the user in the time range according to the user identifier includes, for example: and acquiring first position information of the user once every preset time within a time range according to the user identification.
For the above S106, in order to further ensure the accuracy of generating a queuing number for the user and avoid waste of queuing resources, when it is determined that the distance between the user and the bank outlet is smaller than the preset distance threshold according to the first location information and the second location information, generating the queuing number for the user includes, for example: and when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information for the continuous preset times, generating a queuing number for the user.
Therefore, the first position information of the user is acquired once every preset time within the time range, and when the distance between the user and the bank website is determined to be smaller than the preset distance threshold value according to the first position information and the second position information for continuous preset times, namely the distance between the user and the bank website calculated by the first position information and the second position information is smaller than the preset distance threshold value, the user can be further ensured to reach the bank website, and the queuing number generated for the user can avoid the waste of queuing resources.
For example, the preset times are 3 times, and the first position information of the user acquired at preset time intervals of 3 consecutive times is: and the position 1, the position 2 and the position 3 calculate that the distance between the user and the bank website is smaller than a preset distance threshold according to the position 1 and the second position information, calculate that the distance between the user and the bank website is smaller than the preset distance threshold according to the position 2 and the second position information, calculate that the distance between the user and the bank website is smaller than the preset distance threshold according to the position 3 and the second position information, and generate a queuing number for the user.
In addition, in another embodiment of the present invention, in order to ensure that the number of people queued at the banking outlets does not exceed the number threshold that can be accommodated by the banking outlets, when it is determined that the distance between the user and the banking outlets is smaller than the preset distance threshold according to the first location information and the second location information, generating a queuing number for the user includes: and when the distance between the user and the bank outlets is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, and the number of people queued in the queuing queue of the bank outlets is smaller than the number threshold value which can be accommodated by the bank outlets, generating a queuing number for the user.
In another embodiment of the invention, when the number of queuing people in the queuing queue of the bank outlets is equal to or more than the threshold of the number of people that the bank outlets can accommodate, 5G messages are used for prompting the user that the queuing number cannot be generated temporarily, so that the user can know the queuing condition of the bank outlets in time.
For the above S107, the expected waiting time may be obtained by summing up average transaction time corresponding to the service types to be handled by each queuing user, for example.
In addition, in an embodiment of the present invention, the queuing information further includes: a link for submitting a cancel queuing request; generating queuing information of the user according to the queuing number, and after the queuing information is sent to the user by using a 5G message, the method further comprises the following steps: and when a queue canceling request submitted by the user through the link is received, deleting the queuing number of the user from the queuing queue.
Therefore, the user can cancel the automatically generated queuing number at any time, thereby avoiding the waste of queuing resources and improving the user experience.
The embodiment of the invention also provides a queuing device of a banking outlet, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the queuing method of the bank outlets, the implementation of the device can refer to the implementation of the queuing method of the bank outlets, and repeated parts are not described again.
As shown in fig. 4, a schematic diagram of a queuing apparatus of a banking outlet provided in an embodiment of the present invention includes: a receiving module 401, a time range determining module 402, a sending module 403, a first processing module 404, a second processing module 405, a queuing number generating module 406, and a third processing module 407; wherein, the first and the second end of the pipe are connected with each other,
the receiving module 401 is configured to receive a banking transaction reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the network node identification of the bank network node reserved by the user, the user identification of the user and the predicted arrival time information;
a time range determining module 402, configured to determine a time range for obtaining the user location information according to the estimated arrival time information;
a sending module 403, configured to send an authorization request for obtaining user location information to a user by using a 5G message;
a first processing module 404, configured to receive, sent by a user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
a second processing module 405, configured to determine second location information of a banking outlet according to the outlet identifier;
a queuing number generating module 406, configured to generate a queuing number for the user when it is determined, according to the first location information and the second location information, that a distance between the user and a bank outlet is smaller than a preset distance threshold;
the third processing module 407, configured to generate queuing information of the user according to the queuing number, and send the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time.
In a possible implementation, the time range determining module is specifically configured to determine the time range for obtaining the user location information according to the estimated time of arrival information and the error estimation value.
In a possible implementation manner, the first processing module is specifically configured to obtain the first location information of the user once every preset time within a time range according to the user identifier.
In a possible implementation manner, the queuing number generating module is specifically configured to generate a queuing number for the user when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first location information and the second location information for a preset number of times.
In a possible implementation manner, the queuing information further includes: a link for submitting a cancel queuing request; the queuing apparatus further comprises: and the fourth processing module is used for deleting the queuing number of the user from the queuing queue when receiving a queuing canceling request submitted by the user through the link.
Based on the aforementioned inventive concept, as shown in fig. 5, the present invention further provides a computer device 500, which includes a memory 510, a processor 520, and a computer program 530 stored in the memory 510 and executable on the processor 520, wherein the processor 520 executes the computer program 530 to implement the aforementioned queuing method of the banking site.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the queuing method of the banking outlets is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when executed by a processor, the computer program implements the queuing method for a banking outlet.
In the embodiment of the invention, a banking business handling reservation request uploaded by a user through a 5G message is received; the reservation request for banking business handling comprises: the network node identification of the bank network node reserved by the user, the user identification of the user and the predicted arrival time information; determining a time range for acquiring the user position information according to the estimated arrival time information; sending an authorization request for acquiring user position information to a user by using a 5G message; receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification; determining second position information of the bank outlets according to the outlet identifications; when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user; generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an estimated waiting time. Therefore, the queuing management method can automatically queue for the user, ensures that the user can obtain the queuing number in time, improves user experience, and reduces resource waste of banking outlets.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (13)
1. A queuing method for a banking outlet, comprising:
receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the network node identification of the bank network node reserved by the user, the user identification of the user and the predicted arrival time information;
determining a time range for acquiring the user position information according to the estimated arrival time information;
sending an authorization request for acquiring user position information to a user by using a 5G message;
receiving the following information sent by the user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
determining second position information of the bank outlets according to the outlet identifications;
when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information, a queuing number is generated for the user;
generating queuing information of the user according to the queuing number, and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time.
2. A queuing method for a banking outlet as claimed in claim 1 wherein the determining of the time range for obtaining the user location information based on the estimated time of arrival information comprises:
and determining the time range for acquiring the user position information according to the estimated arrival time information and the error estimation value.
3. A queuing method for a banking outlet as claimed in claim 1, wherein the obtaining of the first location information of the user within the time frame based on the user identification comprises:
and acquiring first position information of the user once every preset time within a time range according to the user identification.
4. A queuing method for a banking outlet as claimed in claim 3 wherein generating a queuing number for the user upon determining from the first location information, the second location information that the distance between the user and the banking outlet is less than the preset distance threshold comprises:
and when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold value according to the first position information and the second position information for the continuous preset times, generating a queuing number for the user.
5. A queuing method for a banking outlet as claimed in claim 1 wherein the queuing information further comprises: a link for submitting a cancel queuing request;
generating queuing information of the user according to the queuing number, and after the queuing information is sent to the user by using a 5G message, the method also comprises the following steps:
and when a queue canceling request submitted by the user through the link is received, deleting the queuing number of the user from the queuing queue.
6. A queuing apparatus for a banking outlet, comprising:
the receiving module is used for receiving a banking business handling reservation request uploaded by a user through a 5G message; the reservation request for banking business handling comprises: the website identification of the bank website reserved by the user, the user identification of the user and the predicted arrival time information;
the time range determining module is used for determining the time range for acquiring the user position information according to the predicted arrival time information;
the sending module is used for sending an authorization request for obtaining the user position information to the user by using the 5G message;
the first processing module is used for receiving the following information sent by a user: after the authorized 5G message is agreed, first position information of the user is obtained within a time range according to the user identification;
the second processing module is used for determining second position information of the bank outlets according to the outlet identifications;
the queuing number generation module is used for generating a queuing number for the user when the distance between the user and the bank outlet is determined to be smaller than a preset distance threshold according to the first position information and the second position information;
the third processing module is used for generating queuing information of the user according to the queuing number and sending the queuing information to the user by using a 5G message; wherein, the queuing information at least comprises a queuing number and an expected waiting time.
7. A queuing device at a banking outlet as claimed in claim 6 wherein the time range determination module is particularly adapted for use with a banking outlet
And determining the time range for acquiring the user position information according to the estimated arrival time information and the error estimation value.
8. The queuing device of a banking outlet of claim 6, wherein the first processing module is specifically configured to obtain the first location information of the user once every preset duration within the time range according to the user identifier.
9. The queuing apparatus of a banking outlet of claim 8, wherein the queuing number generating module is specifically configured to generate the queuing number for the user when it is determined that a distance between the user and the banking outlet is smaller than a preset distance threshold value according to the first location information and the second location information for a preset number of consecutive times.
10. A queuing apparatus for a banking outlet as claimed in claim 6 wherein the queuing information further comprises: a link for submitting a cancel queuing request;
the queuing apparatus further comprises: and the fourth processing module is used for deleting the queuing number of the user from the queuing queue when receiving a queuing canceling request submitted by the user through the link.
11. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any of claims 1 to 5 when executing the computer program.
12. A computer-readable storage medium, characterized in that it stores a computer program which, when executed by a processor, implements the method of any one of claims 1 to 5.
13. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 5.
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| CN202210961297.2A CN115331349A (en) | 2022-08-11 | 2022-08-11 | Queuing method and device for bank outlets |
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