KR20150119518A - System and method for booking standby sequence - Google Patents

Abstract

The present invention relates to a standby sequence service system and, more particularly, to a system and method for booking a standby sequence capable of booking the standby sequence of an adjacent service point through a mobile communication terminal like a smart phone and a portable phone.

Description

{System and method for booking standby sequence}

The present invention relates to a waiting order service system, and more particularly, to a waiting order reservation system and method capable of reserving a waiting order of an adjacent service point through a mobile communication terminal such as a mobile phone and a smart phone.

Generally, service stations responding to a large number of customers, such as banks of bank service providers such as Kookmin Bank and Woori Bank, service centers of product manufacturing companies, etc., have established a waiting order service system have.

FIG. 1 is a diagram illustrating a configuration of a general waiting order service system, and is a diagram illustrating a configuration of a waiting order system installed in a service point.

1, the waiting order service system includes a waiting order issuing unit 10, a waiting order displaying unit 20, and an order changing button 30.

The waiting queue issuing unit 10 counts the issued queuing queues, calculates the number of queues by subtracting the number of counts of the queuing queues that have been serviced from the counts of the issued queuing queues, or counts the order of the last issued queuing queues (Hereinafter also referred to as a " waiting number "or" reception number "). The calculated number of waiting persons is displayed on the display unit 11, and the waiting number currently being serviced is displayed on the order indicator 20.

The waiting sequence number issuing device 10 may include at least one order switching button 30. If the waiting order issuing device 10 is composed of two or more buttons, the button information may be assigned to the buttons, The button information may be displayed. The button information may be a button number, and the button number may be a consultation window number or the like.

Each time the order switching button 30 is pressed, the waiting queue number issuer 10 increases the waiting number one by one, displays it on the order display 20, updates the waiting staff number by decreasing the waiting staff number by 1, Display.

As described above, the waiting order service system is constructed at a service point for receiving an arbitrary service, so that it is possible to select a waiting queue only from the corresponding service point, and can confirm the waiting number of the waiting queue, There has been a problem in which a waiting list has to be issued and wait for it to become its turn number.

In addition, when a person rushes to a service point, the number of waiters is large and the customers have to wait a lot of time at the service point, which causes the customer to waste precious time in busy everyday life.

In addition, customers often wait too long and return to the service branch after seeing other vacancies. In such a case, the waiting number of the current waiting list for the current service exceeds the waiting list of the waiting list selected by the user, There was a problem that we had to re-draw the waiting list and wait for more time.

In addition, since the conventional waiting order service system is configured independently for each service point, it is possible to know how many persons are waiting to visit the corresponding service point. As a result, the waiting status of other service points can not be known, There is a problem that can be driven.

Patent No. 10-0529789

Accordingly, it is an object of the present invention to provide a standby order reservation system and method capable of reserving a standby order number of an adjacent service point through a mobile communication terminal such as a mobile phone and a smart phone.

It is another object of the present invention to provide a system and method for mapping sequential waiting information including a predetermined number of waiting numbers and a number of waiting staffs of adjacent points based on their current position to map data, And a waiting order reservation system and method.

In order to accomplish the above object, the waiting order reservation system of the present invention comprises: an order waiting queue including a waiting number, counting the number of people in the waiting queue, counting the number of people in the waiting queue, A plurality of sequence number issuers for transmitting information; Collects the order waiting information from the order waiting queue issuing units, manages the order waiting information for each service point installed by the order waiting queue issuing unit, and provides the current order waiting information for the service point upon occurrence of the order waiting information request for an arbitrary service point An order reservation unit for reserving the waiting number by receiving order reservation request information including a reservationable waiting number corresponding to the waiting number of the provided order waiting information; And an order reservation unit for requesting the order waiting information for an arbitrary service point from the order booking unit, receiving the current order waiting information for the service station, displaying the reservation order enabling reservation means, And requesting an order reservation by the mobile communication terminal.

Wherein the order reservation unit comprises: a management storage unit for storing the map data on which the location information is mapped to the service points and storing the order and wait information for each service point; A management communication unit for performing data communication between the mobile station and the mobile station via the wire / wireless data communication network; And storing the order waiting information for each service point installed by the order waiting queue issuing unit in the management storing unit and managing the order waiting waiting information for the service point, And then receives the order reservation request information including the wait number corresponding to the wait number of the provided order wait information, And an order management control unit for reserving the order management table.

Wherein the order management control unit comprises: an order waiting information collecting unit for collecting order waiting information from the order waiting queue issuing units and storing order waiting information for each service point installed by the order waiting issuing unit in the management storing unit and managing the order waiting information; A map data matching unit for mapping the current order waiting information for the service point in response to the request of the order service information for the arbitrary service point, corresponding to the position of the service point of the map data; A reservation unit for receiving a service point selected by the user or inputted from the mobile communication terminal and a waiting number of the service point for transmission of the map data to which the order waiting information is mapped and reserving a waiting number for the service point; An order reordering unit for updating the number of waiting persons according to the waiting number reserved by the mobile communication terminal; And an order notification unit for providing the ordered number of waiting persons to the order waiting queue issuing unit and updating the waiting queue number of the order waiting queue issuing unit.

The order management control unit transmits to the customer's mobile communication terminal a remaining standby number alarm message including the reference waiting number when the number of waiting persons up to the waiting number of the waiting queue reserved by a customer is a predetermined reference waiting number And a reservation alarm unit, wherein the predetermined number of standard waiting people is set by the reservation unit when receiving the reservation.

When the reservation update event is generated from the mobile communication terminal in response to the transmission of the remaining waiting person alarm message to the reservation alarm unit, the order management control unit deletes the previous reservation waiting information for the customer, And a reservation canceling unit for updating the reservation canceling unit.

Wherein the reservation unit acquires location information of the mobile communication terminal from the mobile communication terminal when the order reservation means of the mobile communication terminal operates and outputs the acquired location information, The current sequence number information for at least one or more service points is mapped to locations of corresponding service points in the map data and displayed.

The remaining standby number alarm message is a push message or an SMS / LMS / MMS mobile communication message.

In order to achieve the above object, the waiting order reservation method of the present invention is characterized by comprising: an order reservation generating unit, an order booking unit, and a mobile communication terminal, wherein the order booking unit comprises: Collecting and storing each service point for each service point; An order waiting information request process in which the mobile communication terminal requests the order waiting information when the order reservation means is driven; Providing the order waiting information to the mobile communication terminal through the order booking means when the order booking unit requests the order waiting information of a certain mobile communication terminal; The mobile communication terminal displays the order waiting information received through the order reservation means and transmits the order reservation request information including the waiting number selected or inputted by the user at the time of the order reservation request for the arbitrary service point to the order An order reservation request process for transferring the reservation request to the reservation unit; And a reservation step of receiving the order reservation request information including the selected or inputted wait number from the mobile communication terminal and reserving the wait number.

The order waiting information providing step may include a position reduction obtaining step of obtaining the position information of the mobile communication terminal when the order reserving unit is connected by driving the order reservation means of an arbitrary mobile communication terminal; Searching for a service point adjacent to the position of the mobile communication terminal by the order reservation unit; A map data matching step of loading the order waiting information of the service point in which the order reservation unit is searched and mapping the loaded order waiting information to a position corresponding to the position of the service point in the map data; And an order waiting information providing step of providing the map data with the order waiting information of the service points to the mobile communication terminal through the order booking means.

Wherein the reservation request process comprises: displaying an order waiting information in which the mobile communication terminal displays order waiting information for each service point received from the order booking unit; A service point search request step of requesting the mobile communication terminal to search for any service point providing service to be used by the user among the displayed order waiting information; A standby number designation step of displaying standby number reservation means capable of inputting a standby number that can be reserved corresponding to the order number waiting information for the searched service point; And an order reservation step of, when the waiting number is selected or inputted through the waiting number reservation means, receiving the order reservation request information including the designated waiting number and transmitting the request information to the order reservation unit to reserve the waiting number. do.

Wherein the order reservation step comprises: an order reservation step of receiving the order reservation request information including the selected or inputted wait number from the mobile communication terminal and reserving the wait number; An order number sorting step of increasing the number of waiters in the order issuer issuing unit of the corresponding service time with respect to the reserved waiting numbers; And a waiting staff number updating step of sending the sorted waiting staff number to the waiting queue issuing unit to update the waiting staff number.

If the number of waiting persons for the reservation waiting number of the mobile communication terminal reserved in the reservation process is a preset number of waiting persons, the method transmits the remaining standby waiting person alarm message including the waiting person information to the mobile communication terminal And a reservation alarm message notification process.

And the remaining standby personnel alarm message is a push message or an SMS / LMS / MMS mobile communication message.

The present invention has the effect that a customer who wishes to visit an arbitrary service point can receive an ordering ticket of a service point providing his or her desired service anywhere through his or her mobile communication terminal.

In addition, since the present invention allows a customer to receive a turn-by-turn ticket of a desired service point anywhere, the customer can view his / her business for a time corresponding to the number of wait persons in the turn-by-turn ticket issued by the customer, .

Further, the present invention notifies the current standby waiting person notification message to the mobile communication terminal when the preset number of waiting persons remains, so that the customer can visit the corresponding service point at an appropriate point without forgetting during busy work .

Further, according to the present invention, when a customer who has received the remaining waiting staff notification message can not visit the service point on time, it can update the reservation and quickly receive the next waiting number. In this case, the waiting time of the reservation waiting queue can be immediately canceled and the waiting time corresponding to the waiting queue can be eliminated, so that the waiting time of the customer can be minimized.

FIG. 1 is a diagram illustrating a configuration of a waiting order service system of a conventional service point.
2 is a diagram illustrating a configuration of a waiting order reservation system according to the present invention.
3 is a diagram showing a configuration of an order reservation unit of the waiting order reservation system of the present invention.
4 is a diagram illustrating a configuration of a mobile communication terminal of the waiting order reservation system of the present invention.
5 is a diagram illustrating a service point selection and selection point order waiting information display screen displayed on the mobile communication terminal of the waiting order reservation system according to an embodiment of the present invention.
FIG. 6 is a view illustrating a standby order number reservation and alarm notification setting screen displayed on a mobile communication terminal according to an exemplary embodiment of the present invention.
7 is a diagram illustrating a push message display screen displayed on a mobile communication terminal according to an exemplary embodiment of the present invention.
FIG. 8 is a flowchart illustrating a waiting order reservation method in the waiting order reservation system according to the present invention.
9 is a diagram illustrating a waiting sequence number notification method in an order reservation unit of a waiting order reservation system according to the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will now be described in detail with reference to the accompanying drawings.

2 is a diagram illustrating a configuration of a waiting order reservation system according to the present invention.

The waiting order reservation system according to the present invention includes an order queue issuing unit 100, an order booking unit 300, and a mobile communication terminal 400 installed at service points.

The order queue issuing unit 100 and the order reserving unit 300 are connected through the wired and wireless Internet network 510 of the wired and wireless data communication network 500 to perform data communication and the mobile communication terminal 400 transmits the order reservation unit 300 And the wired / wireless Internet network 510 of the wired / wireless data communication network 500 and the mobile communication network 520.

The order waiting queue issuing unit 100 is installed at a service point, and prints and issues the order waiting queue including the waiting number as a printing order waiting queue, and issues a waiting queue currently being serviced (hereinafter referred to as a & Displays the number of people.

The order queue issuing unit 100 includes an order queue issuer 200, an order indicator 230, and an order switching button 240.

The order display unit 230 displays the waiting number of the customer currently receiving the service, that is, the service waiting number.

The order queue issuer 200 prints out and issues the order waiting queue, subtracts the service waiting waiting number displayed on the order indicator 230 from the waiting waiting number of the printed waiting queue, calculates the waiting staff number, 201). The order issuer 200 according to the present invention transmits the order waiting information on the issued order waiting queue to the order booking unit 300. [ The order waiting information will include information such as the order number, i.e., the waiting number and the number of waiting persons, the service provider name, the service branch name, and the issue time of the corresponding waiting time. Also, the order queue issuer 200 according to the present invention receives the order update notification signal from the order reservation unit 300, updates the arrangement of the received orders, and updates the current number of standby persons.

The order switching button 240 outputs a button signal to the ordering queue issuing device 200 when pressed. At this time, the order issuer 200 displays the service waiting numbers displayed on the order indicator 230 by incrementing by one, subtracting the number of waiting staff by one, and displaying them on the order display unit 201.

The order reservation unit 300 collects the order waiting information from the order waiting queue issuing units 100 and manages the order waiting information for each service branch provided by the service provider and the order queuing unit 100, When the order waiting information request for an arbitrary service point of a given service point is received, the current order waiting information for the service point is provided, and an order number corresponding to the waiting number corresponding to the waiting number of the provided order waiting information, Receives the request signal, maps it to a corresponding service point of the service provider, registers the waiting number, and reserves the waiting number.

The mobile communication terminal 400 is operated by various applications under an operating system (OS) such as Android, iOS, and a mobile window, and has a unique terminal identification information. The terminal 400 includes service provider selection means, service point selection means, And a standby number reservation means are provided in the orderly reservation application. The mobile communication terminal 400 receives and displays the order waiting information for at least one service point that provides a service the user desires to receive from the order booking unit 300 by the order booking application, And transmits the waiting number selected or input by the user to the order reservation unit 300 to reserve the order number.

3 is a diagram showing a configuration of an order reservation unit of the waiting order reservation system of the present invention. Hereinafter, the configuration and operation of the order number reservation unit according to the present invention will be described in detail with reference to FIG.

The order reservation unit 300 includes an order management control unit 310, a management storage unit 330, and a management communication unit 340.

The management storage unit 330 stores order waiting information for each service point, and stores map data including position information of each service point.

The management communication unit 340 performs data communication with the turn ticket generator 100 connected to the wire / wireless Internet network 510 and connects to the wired / wireless Internet network 510, the wired / wireless Internet network 510, 510 and the mobile communication network 520. The mobile communication terminal 400 is a mobile communication terminal.

The order management control unit 310 controls the overall operation of the order reservation unit 300 according to the present invention.

More specifically, the order management control unit 310 includes an order waiting information collecting unit 311, a search unit 312, a reservation unit 313, an order sorting unit 314, an order notification unit 315, A reservation unit 316, a reservation alarm unit 317, and a reservation canceling unit 318.

The order waiting information collecting unit 311 collects the order waiting information from the plurality of order waiting queues 100 through the management communication unit 340 and stores the order waiting information in the management storing unit 330. The order waiting information collecting unit 311 may be configured as a separate server type outside the order booking unit 300 or may be configured for each service provider when it is configured as a server.

When a search request signal including a search word is received from the mobile communication terminal 400 through the management communication unit 340, the search unit 312 searches for a service point of a service provider corresponding to a search term, Information to the mobile communication terminal 400 that transmitted the search word. The search term may be a keyword corresponding to the service provider name, the service branch name, or the location information. That is, if the search term is a branch name, the search unit 312 searches for a service point including the branch name of the search term, searches for at least one service point adjacent to the position of the position information if the search term is position information, To the corresponding mobile communication terminal (400).

The reservation unit 313 transmits reservation waiting information 414 retrieved from the search unit 312 and provided to the mobile communication terminal 400 through the management communication unit 340 to the reservation unit 414 of the mobile communication terminal 400 4) to receive a service point and a reservation waiting number to receive the service, registers the waiting number with respect to the service point, and reserves the order number.

When the reservation number for reservation of an arbitrary service point is reserved in the reservation unit 316, the order number sorting unit 314 calculates the number of waiting persons according to the reservation and arranges the order numbers. When the reservation unit 313 is configured to sequentially reserve and designate a standby number, the standby number is calculated by subtracting the service standby number from the reservation standby number. However, in the case where the reservation unit 313 is configured so that the customer, that is, the user can freely select or input any of the numbers after an arbitrary final waiting number, the actual number of waiting persons is determined by the customer It may be different from the number of waiting persons subtracted from the withdrawed service waiting number. To this end, it would be desirable to be configured to count the number of reservations and calculate the number of people in the queue in the latter case. Of course, the number of waiting persons may be configured to be unconditionally calculated by subtracting the service waiting number from the reservation waiting number.

The order number notification unit 315 transmits the waiting number and the waiting number arranged in the order arrangement unit 314 to the order number issuing unit 100 corresponding to the reserved service point to register the waiting number, Update the number of people.

The map data matching unit 316 combines the order waiting information of each of the service points into a position corresponding to the position of the corresponding service point or the position of the service point in the map data and transmits the combined data to the mobile communication terminal 400 through the management communication unit 340. [ .

When the location information of the mobile communication terminal 400 is input as a search word from the search unit 312, the map data matching unit 316 searches for a predetermined number of adjacent service points in the location information, To the position of the corresponding service point of the map data or a position corresponding to the position of the corresponding service point, and provides the combined data to the mobile communication terminal 400 through the search unit 312.

The reservation alarm unit 317 sets an alarm reference standby number for an arbitrary customer through the customer's mobile communication terminal 400 and receives the service point of the waiting number reserved for the customer or the mobile communication terminal 400, If it is determined that the waiting staff number of the waiting queue issuing unit 100 is the number of standby waiting staff for the alarm and if the current waiting staff number is the alarm reference waiting staff number, the remaining waiting staff for informing the customer that the current waiting staff number is equal to the reference waiting staff number And transmits an alarm message. The remaining standby personnel alarm message may be transmitted in a mobile communication message of one of a short message service (SMS), a long message service (LMS) and a multimedia message (MMS), or may be transmitted as a push message through an application. It is preferable to transmit the message as a push message since the fee is charged when the mobile communication message is transmitted.

The reservation canceling unit 318 cancels the reservation when the reservation canceling request is received from the mobile communication terminal 400 after the transmission of the remaining standby waiter alarm message and the reservation canceling unit 313 after canceling the previous reservation upon the re- So that a reservation for a new waiting number can be made. In addition, when the reserved waiting number is passed by the order issuing unit 100 of the corresponding service point, the reservation canceling unit 318 automatically or automatically notifies the customer of the customer's mobile communication And transmits the re-reservation request signal to the terminal 400 so that the re-reservation can be performed through the reservation unit 313 in response.

FIG. 4 is a diagram illustrating a configuration of a mobile communication terminal of the waiting order reservation system according to the present invention. FIG. 5 is a flowchart illustrating a method of selecting a service point and a selection point sequence FIG. 6 is a view illustrating a standby order reservation and alarm notification setting screen displayed on the mobile communication terminal according to an embodiment of the present invention. FIG. FIG. 2 is a diagram illustrating a push message display screen displayed on a mobile communication terminal. FIG. This will be described below with reference to Figs.

The mobile communication terminal 400 includes a terminal control unit 410, a terminal storage unit 420, a display unit 430, an input unit 440, a terminal communication unit 450, and a GPS module 460.

The terminal storage unit 420 stores a program area for storing a control program (including an operating system and an application program) according to the present invention, a temporary area for temporarily storing data generated during the execution of the control program, And a data area for storing user data such as information and map data.

The display unit 430 displays an operation state of the mobile communication terminal 400, displays various user interface means according to the operation state, and displays text, graphics, still images, and moving images according to the user interface means.

The input unit 440 includes a button input device having a plurality of buttons for controlling functions such as power, volume, and groove of the mobile communication terminal 400, and a button input device including the display unit 430, And a touch pad for outputting the position data corresponding to the touched position on the screen to the terminal control unit 410.

The terminal communication unit 450 includes a wireless communication unit 451 for performing data communication through the wired / wireless Internet 510 and a mobile communication unit 452 for performing voice and data communication through the mobile communication network 520.

The GPS module 460 receives the position data and absolute time information from at least three GPS satellites and calculates the current position of the mobile communication terminal 400 and outputs the current position to the terminal control unit 410.

The terminal control unit 410 controls the overall operation of the mobile communication terminal 400 according to the present invention.

More specifically, the terminal control unit 410 includes a position acquisition unit 411, an order waiting information display unit 412, a search unit 413, a reservation unit 414, a reservation canceling unit 415, and a reservation alarm unit 416 ).

The position acquiring unit 411 acquires the position of the mobile communication terminal 400 through the GPS module 460.

The order waiting information display unit 412 receives the order waiting information for each service point of a service provider such as a bank, an AS center, etc. from the order reservation unit 300 and displays the received order waiting information on the display unit 430. For example, the order waiting information display unit 412 selects a service provider through the service provider selection means as shown in (A) of FIG. 5 and receives the service provider's service points selected as shown in (B) And maps the position information of the corresponding service point to the position of the corresponding service point or its corresponding position. Here, although the case in which the order waiting information displays the order waiting information based on the map data is shown, it may be provided in various formats such as a list format.

The search unit 413 provides search means at the top of each of the interface means shown in Figs. 5 (B), 6 (A) and 6 (B), searches for a place name search, a near point search, And provides information on the service points searched through the search means to the order waiting information display unit 412 and displays the information.

When the service point is selected in (B) of FIG. 5, the reservation unit 414 provides standby number reservation means as shown in (A) of FIG. As shown in (A) of FIG. 6, the waiting number reservation means displays a reception number (waiting number) and the number of waiting persons, and has a waiting number selection or input window. After inputting the waiting number through the waiting number selection or input window and pressing the selection number, the reservation unit 414 transmits a reservation request signal including the waiting number to the order booking unit 300. [ The reservation request signal may include at least one of a customer ID / password and mobile communication terminal identification information.

The reservation unit 414 provides the remaining standby personnel alarm message setting means as shown in (b) of FIG. 6, receives the alarm-based standby person number to which the remaining standby person alarm message is to be transmitted from the customer and the user, 300).

The reservation alarm unit 416 displays on the display unit 430 as shown in Fig. 7 (a) when the remaining standby personnel alarm message is received from the order reservation unit 300, The details of the remaining standby personnel alarm message are displayed through the same detailed message content display means.

When the reservation cancel button (not shown) or the re-reservation button (not shown) is pressed by the interface means of FIGS. 7A and 7B, the reservation canceling unit 415 cancels the reserved reservation of the order booking unit 300 Or performs data communication with the reservation unit 313 to perform a reservation or performs a reservation cancellation of the previous reservation through the reservation cancellation unit 318 and the reservation unit 313 And performs re-reservation.

FIG. 8 is a flowchart illustrating a waiting order reservation method in the waiting order reservation system according to the present invention.

First, the order queue issuing unit 100 checks whether a sequential waiting information sending event is generated (S111). The sequential waiting information dispatching event may be generated when the sequential waiting queue is printed out from the sequential waiting queue issuer 200 or the waiting queue is pulled out. The order waiting information may include information such as a waiting number (reception number), the number of waiting persons, a reception time, and a service branch name.

When the sequential standby information dispatch event occurs, the sequential standby issuance unit 100 updates the sequential standby information, that is, updates the standby number and the standby number of the currently issued sequential standby (S113), and transmits the sequential standby information to the order reservation unit 300 (S115).

When the order waiting information is received from the order queue issuing unit 100, the order reservation unit 300 stores and manages the received order waiting information for each service point of the service provider and the service provider (S117).

While the waiting waiting information is being collected from the waiting queue issuing units 100 through the process described above, the mobile communication terminal 400 will check whether an order booking event is generated (S119). The order reservation event may be generated when the order booking means is driven, that is, when the order reservation application is started, or when a service provider is selected by the service provider selection means by driving the order reservation means as shown in Fig. 5 (a) .

When the sequence reservation event occurs, the mobile communication terminal 400 transmits an order waiting information request signal to the order reservation unit 300 (S121). The order waiting information request signal may include at least one of mobile communication terminal identification information and user identification information. The mobile communication terminal identification information may be at least one of an Internet Protocol (IP) address and a telephone number, and the user identification information may be an ID / password. In addition, the order waiting request signal may include reference service provider information or location information of the mobile communication terminal 400.

When the order waiting information request signal is received from an arbitrary mobile communication terminal 400, the order reservation unit 300 transmits a service request message to all service providers, an arbitrary service provider, And provides sequential waiting information to the mobile communication terminal 400 (S123).

When the order waiting information of service points for an arbitrary service provider is received from the order booking unit 300, the mobile communication terminal 400 displays the order waiting information through the service point selecting unit including the service point searching unit (S125 ).

 When the order waiting information is displayed as shown in (B) of FIG. 5 (S125), the mobile communication terminal 400 checks whether a service point search is requested from the user through the service point searching unit included in the service point selecting unit (S127). If the service point search is requested, the search information is transmitted to the order reservation unit 300 (S129).

When the search information is received from the mobile communication terminal 400, the order reservation unit 300 performs a search corresponding to the search information (S131), transmits the order waiting information of the service point corresponding to the search information to the mobile communication terminal 400, (S133). The search information includes location information of the current mobile communication terminal 400, position information on a map touched by the service point selection means of (B) of FIG. 5, service branch name inputted or touched, service provider name registered in the favorite, Service branch name, and so on.

When the order number information for the search service point is received from the order reservation unit 300, the mobile communication terminal 400 displays the waiting number reservation means as shown in (A) of FIG. 6 and then checks whether a waiting number is designated ).

If the waiting number is designated, the mobile communication terminal 400 checks whether a reservation request is generated by the user (S137). When the reservation request is generated, the reservation request signal including the reservation waiting number is transmitted to the order reservation unit 300 (S139). It is preferable that the alarm standby standby number is necessarily set through the remaining standby waiting alarm message setting means as shown in (B) of FIG. 6 before the reservation request.

Then, the order reservation unit 300 maps the waiting number of the customer of the mobile communication terminal 400 to the corresponding service point of the corresponding service provider, stores the same, reserves the order number, arranges the changed order according to the reservation of the waiting number, , And updates the number of waiting persons (S141).

When the number of waiting people is updated, the order reservation unit 300 notifies the order waiting queue issuing unit 100 of the reservation-requested service point to the updated waiting person count (S143).

Then, the order queue issuing unit 100 updates and displays the number of waiting staff according to the number of waiting staffs received (S145).

When the sequence number is updated, the sequence number reservation unit 300 notifies the mobile communication terminal 400 that the reservation for the standby number is completed (S147).

Then, the mobile communication terminal 400 will display a reservation completion notification message (S149).

9 is a diagram illustrating a waiting sequence number notification method in an order reservation unit of a waiting order reservation system according to the present invention.

6, when the reservation is completed through the procedure of FIG. 8 (S211), the waiting number of the service point is incremented by one and stored (S213).

When the number of waiting persons is increased and updated, the order booking unit 300 determines whether the number of waiting staff is reduced by the order waiting information collected from the order waitinging unit 100 (S215).

When the number of waiting persons decreases, the order bookholder 300 determines whether the current number of waiting persons is the alarm reference waiting persons (S217).

As a result of the determination, if the current number of standby persons is the alarm-based standby number, the order bookholder 300 generates a remaining standby-person alarm message including information indicating that the number of standby persons at the corresponding service point is equal to the alarm- To the communication terminal 400 (S219).

After sending the remaining standby waiters alarm message, the order bookholder 300 checks whether a response message for the remaining standby waiters alarm message is received from the corresponding mobile communication terminal 400 (S221).

If the response message is not received, the order reservation unit 300 may be configured to terminate the process by the transmission of the remaining standby person alarm message, or may be configured to cancel the reservation that generated the remaining standby person alarm message (S231).

In addition, upon receiving the response message, the order-reservation unit 300 determines whether the response message is an arrival-ready message indicating arrival of the response message before reaching the waiting number reserved by the customer (S223).

The order reservation unit 300 cancels the reservation if the message indicates that the arrival is impossible (S231) and ends the process.

On the other hand, if the response message is an arrival possible message, the order bookholder 300 determines whether the customer of the booked standby number is arrived by the order waiting information received from the order waiting ticket issuing unit 100 of the corresponding service point S225).

When the customer arrives, the sequence number reservation unit 300 terminates the reservation process. If it is determined that the customer does not arrive and the next standby number is exceeded and the order number is exceeded (S227), the mobile communication terminal 400 re- And sends a request notification message (S229). The re-reservation request notification message may be sent to at least one of a push message and a mobile communication message.

While the present invention has been described with reference to exemplary embodiments, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims. It will be easily understood. It is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, it is intended to cover various modifications within the scope of the appended claims.

100: order queue issuing unit 200: order queue issuing unit
201: order display section 230: order display section
240: Turn-over button
300: order queue issuing unit 310: order management control unit
311: Order number information collecting unit 312:
313: Reservation unit 314: Order number sorting unit
315: order number notifying unit 316: map data matching unit
317: reservation alarm unit 318: reservation cancel unit
330: management storage unit 340: management communication unit
400: mobile communication terminal 410:
411: User position acquiring unit 412 Sequential waiting information display unit
413: Search unit 414: Reservation unit
415: reservation canceling unit 416: reservation alarm unit
420: terminal storage unit 430: display unit
440: Input unit 450: Terminal communication unit
451: wireless communication unit 452:
460: GPS module

Claims (13)

A plurality of order waiting queue issuing units for outputting order waiting tickets including a waiting number, counting the number of waiting persons, and transmitting order waiting information including the number of waiting persons and the waiting number of the currently outputted waiting tickets;
Collects the order waiting information from the order waiting queue issuing units, manages the order waiting information for each service point installed by the order waiting queue issuing unit, and provides the current order waiting information for the service point upon occurrence of the order waiting information request for an arbitrary service point An order reservation unit for reserving the waiting number by receiving order reservation request information including a reservationable waiting number corresponding to the waiting number of the provided order waiting information; And
Order waiting information for an arbitrary service point as the order reserving unit, receiving the current order waiting information for the service station, displaying the reservation order enabling reservation means, and transmitting the waiting number selected or inputted by the user to the order booking unit And a mobile communication terminal for requesting an order reservation.
The method according to claim 1,
Wherein the order-
A management storage unit for storing the map data on which the location information is mapped and storing the ordering place information for each service point;
A management communication unit for performing data communication between the mobile station and the mobile station via the wire / wireless data communication network; And
And stores the order waiting information for each service point installed by the order waiting ticket issuing unit in the management storing unit and manages the management information. When the order waiting information request for an arbitrary service point is requested, And then receives the order reservation request information including the wait number corresponding to the wait number of the provided order wait information, and transmits the wait number corresponding to the position of the corresponding service point of the map data And a reservation order management control unit for reserving the reservation order.
3. The method of claim 2,
The order management control unit,
An order waiting information collecting unit for collecting the order waiting information from the order waiting queue issuing units and storing the order waiting information for each service point installed by the order waiting issuing unit in the management storing unit and managing the order waiting information;
A map data matching unit for mapping the current order waiting information for the service point in response to the request of the order service information for the arbitrary service point, corresponding to the position of the service point of the map data;
A reservation unit for receiving a service point selected by the user or inputted from the mobile communication terminal and a waiting number of the service point for transmission of the map data to which the order waiting information is mapped and reserving a waiting number for the service point;
An order reordering unit for updating the number of waiting persons according to the waiting number reserved by the mobile communication terminal; And
And an order number notification unit for providing the ordered number of waiting persons to the order waiting queue issuing unit and updating the waiting staff number of the order waiting queue issuing unit.
The method of claim 3,
The order management control unit,
Further comprising a reservation alarm unit for transmitting to the customer's mobile communication terminal an alarm message of the remaining standby number including the reference standby number when the number of waiting persons up to the waiting number of the waiting queue reserved by a certain customer is a predetermined reference waiting number ,
Wherein the preset waiting staff number is set by the reservation unit when receiving the reservation.
5. The method of claim 4,
The order management control unit,
When the reservation update event is generated from the mobile communication terminal in response to the transmission of the remaining waiting staff alarm message to the reservation alarm unit, the reservation waiting unit deletes the previous reservation waiting information for the customer and drives the reservation unit to update the reservation Further comprising: a reservation unit for registering the waiting order.
The method of claim 3,
The reservation unit,
Acquiring position information of the mobile communication terminal from the mobile communication terminal when the order reservation means of the mobile communication terminal operates,
Wherein the map data matching unit comprises:
Wherein the current order number information of at least one service point adjacent to the mobile communication terminal is mapped to locations of corresponding service points of the map data based on the location information of the mobile communication terminal.
5. The method of claim 4,
Wherein the remaining standby number alarm message is a push message or an SMS / LMS / MMS mobile communication message.
1. An order reservation system including a sequence reservation unit, an order reservation unit, and a mobile communication terminal,
An order waiting information collecting step of collecting the order waiting information from the order waiting queue issuing units and storing the order waiting information for each service point;
An order waiting information request process in which the mobile communication terminal requests the order waiting information when the order reservation means is driven;
Providing the order waiting information to the mobile communication terminal through the order booking means when the order booking unit requests the order waiting information of a certain mobile communication terminal;
The mobile communication terminal displays the order waiting information received through the order reservation means and transmits the order reservation request information including the waiting number selected or inputted by the user at the time of the order reservation request for the arbitrary service point to the order An order reservation request process for transferring the reservation request to the reservation unit; And
And reserving the order reservation request information including the selected or inputted wait number from the mobile communication terminal and reserving the wait number.
9. The method of claim 8,
The order waiting information providing process includes:
A position reduction acquiring step of acquiring position information of the mobile communication terminal when the order reserving unit is connected by driving an order reservation means of an arbitrary mobile communication terminal;
Searching for a service point adjacent to the position of the mobile communication terminal by the order reservation unit;
A map data matching step of loading the order waiting information of the service point in which the order reservation unit is searched and mapping the loaded order waiting information to a position corresponding to the position of the service point in the map data; And
And providing the ordered map data of the service points to the mobile communication terminal through the order booking means.
9. The method of claim 8,
The reservation request process includes:
An order waiting information display step in which the mobile communication terminal displays order waiting information for each service point received from the order booking unit;
A service point search request step of requesting the mobile communication terminal to search for any service point providing service to be used by the user among the displayed order waiting information;
A standby number designation step of displaying standby number reservation means capable of inputting a standby number that can be reserved corresponding to the order waiting information for the searched service point; And
And an order reservation step of receiving the order reservation request information including the specified wait number and transmitting the message to the order reservation unit and reserving the wait number when the wait number is selected or inputted through the wait number reservation means, How to reserve waiting order.
9. The method of claim 8,
In the order reservation process,
An order reservation step of receiving an order reservation request information including the selected or inputted wait number from the mobile communication terminal and reserving the wait number;
An order number sorting step of increasing the number of waiters in the order issuer issuing unit of the corresponding service time with respect to the reserved waiting numbers; And
And a waiting staff number updating step of updating the waiting staff number by sending the sorted waiting staff number to the waiting queue issuing unit.
9. The method of claim 8,
When the order reserving unit is the number of waiting persons for the reserved waiting number of the mobile communication terminal reserved in the reservation process, the reserved waiting person alarm message including the waiting person information is transmitted to the mobile communication terminal Further comprising the steps of:
13. The method of claim 12,
Wherein the remaining standby personnel alarm message is a push message or an SMS / LMS / MMS mobile communication message.

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