KR20120036734A - Apparatus and method for managing customer - Google Patents
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Abstract
Description
본 발명은 주유소를 이용하는 고객의 차량번호를 인식하여 주유고객을 관리하도록 하는 주유고객 관리장치 및 방법에 관한 것이다.
The present invention relates to a refueling customer management device and method for managing a refueling customer by recognizing a vehicle number of a customer using a gas station.
정유사로부터 포인트 카드를 발급받은 주유고객은 해당 정유사의 주유소를 방문하여 주유할 때 주유금액에 따른 포인트 즉 적립금을 적립받게 된다.Refueling customers who have received a loyalty card from an oil refinery will receive points, or reserves, according to the amount of oil when they visit the gas station and refuel.
이러한 적립금을 적립받기 위해서는 주유금액 결재시 포인트 카드를 제시하여 포인트 카드 번호에 주유금액의 일정부분을 적립받는다.In order to accumulate such reserves, you can earn a certain portion of the amount of fuel in the point card number by presenting a point card at the time of payment.
그런데, 통상 고객이 정유사로부터 적립금을 적립받기 위해서는 정유사별로 모두 포인트 카드를 발급받아 주유할 때마다 매번 제시하여야 하는 번거로움과 해당 정유사의 포인트 카드를 구비하여야하는 불편함이 뒤따른다.
However, in order for a customer to earn a reserve from an oil refinery, it is cumbersome to present a point card for each oil refiner every time and refuel with a point card of the oil refinery.
*그리고, 정유사의 입장에서는 많은 고객들에게 포인트 카드를 발급하는 비용이 발생한다.And, for oil refiners, the cost of issuing loyalty cards for many customers is incurred.
또한, 주유소에서 근무하는 주유원들의 입장에서도 운전자로부터 포인트 카드를 받아서 POS 시스템이 구비된 장소까지 이동하여 적립하여야 하므로 바쁘고 복잡한 주유소 환경에서는 이러한 적립 행위가 매우 번거롭고 불편한 것이다.
In addition, even in the position of gas stations working at the gas station to receive a point card from the driver to move to a place equipped with a POS system to accumulate such accumulation is very cumbersome and inconvenient in a busy gas station environment.
본 발명은 이러한 종래의 문제점을 해결하기 위하여, 주유소 영업장에 진입하는 차량의 번호판을 카메라로 촬영하여 차량번호를 인식하고, 인식된 차량번호에 의해 미리 데이터베이스화된 고객정보를 판단하여 해당고객에게 주유정보를 휴대폰으로 전송함과 아울러 적립금 적립 등의 각종 서비스를 제공토록 함으로써 고객이 굳이 포인트 카드를 구비하지 않아도 주유고객 관리장치 및 방법을 제공하는데 그 목적이 있다.
In order to solve the above problems, the present invention photographs a license plate of a vehicle entering a gas station with a camera, recognizes a vehicle number, judges customer information previously databased by the recognized vehicle number, and supplies it to a corresponding customer. In addition to transmitting the information to the mobile phone and by providing a variety of services, such as reserve points, the purpose is to provide a fueling customer management device and method even if the customer does not have a point card.
상기의 목적을 달성하기 위한 본 발명의 주유고객 관리방법은,Oiling customer management method of the present invention for achieving the above object,
카메라에 의해 영업장에 진입하는 차량을 촬영한 후 촬영된 차량으로부터 차량번호를 인식하는 제1과정;A first step of recognizing a vehicle number from the photographed vehicle after photographing a vehicle entering the business place by a camera;
인식된 차량번호를 고객관리서버에서 제공받아 데이터베이스에 저장된 고객정보를 확인하는 제2과정;Receiving a recognized vehicle number from a customer management server and checking customer information stored in a database;
고객관리서버가 확인된 고객정보로 정유사 서버로부터 해당 고객의 적립금 내역을 수신받아 고객의 휴대폰으로 전송하는 제3과정;A third step of receiving, by the customer management server, the customer's reserve information from the oil refinery server as the confirmed customer information and transmitting the received reserve information to the mobile phone of the customer;
주유 또는 편의시설이용 금액의 신용카드 결재시 고객관리서버가 결재정보를 신용카드사 서버로 전송하여 결재승인을 받는 제4과정;A fourth step in which the customer management server transmits the payment information to the credit card company server for approval of the payment when the credit card is charged for the fueling or convenience use amount;
결재승인이 이루어지면, 고객관리서버가 고객정보 및 결재내역을 정유사서버로 전송하여 적립금의 갱신이 이루어지도록 하는 제5과정;으로 구성된 것을 특징으로 한다.
When the approval of the payment is made, the customer management server transmits the customer information and payment details to the oil refinery server, the fifth process to update the reserve is made; characterized in that consisting of.
이러한 본 발명은 정유사에서 발급하는 포인트 카드를 구비하지 않아도 차량번호의 인식에 의해 주유고객을 확인하여 포인트 갱신이 가능하므로, 주유고객은 굳이 포인트 카드를 구비하지 않아도 되고, 포인트 적립 등의 서비스 과정이 자동으로 이루어져 주유원들의 번거로운 작업이 필요하지 않아 인력절감의 효과를 갖는다.In the present invention, even without having a point card issued by the oil refinery, it is possible to renew the points by checking the refueling customer by recognizing the vehicle number, so the refueling customer does not have to have a point card, and the service process such as earning points It is automatic and does not require cumbersome work of gas stations, which has the effect of reducing manpower.
또한, 정유사 입장에서는 포인트 카드 발급비용이 절약되는 장점도 있으며, 차량번호 인식에 의한 다양한 혜택이 자동적으로 고객에게 제공되어 고객 만족도가 향상되는 효과도 아울러 갖는다.
In addition, the oil refiner's point of view is that the point card issuance cost is reduced, and various benefits are automatically provided to the customer by vehicle number recognition to improve the customer satisfaction.
도1은 본 발명의 주유고객 관리장치를 보인 도.
도2는 고객관리서버의 내부 블럭도.
도3은 본 발명의 주유고객 관리방법의 흐름도.1 is a view showing a fueling customer management device of the present invention.
2 is an internal block diagram of a customer management server.
Figure 3 is a flow chart of a fueling customer management method of the present invention.
이와 같이 구성되는 본 발명을 첨부한 도면을 참조하여 상세히 설명한다.The present invention configured as described above will be described in detail with reference to the accompanying drawings.
번호 인식부(100)는 주유소 영업장에 진입하는 차량의 번호판을 촬영하여 차량번호를 인식하게 되는데, 카메라(110)는 도로로부터 주유소로 진입하는 위치에 설치되어 차량 번호판을 촬영하게 되며, 촬영된 영상정보는 주유소의 차량번호 인식모듈(120)로 제공되어져 영상처리와 영상인식에 의해 차량번호를 확인하게 된다.The
이러한 차량번호를 인식하는 기술은 현재 주차장의 요금계산, 과속 또는 신호위반 단속 등에서 사용하는 공지의 차량번호 인식기술을 이용한다.The technology for recognizing such a vehicle number uses a known vehicle number recognition technology that is currently used in charge calculation, speeding, or signal violation control of parking lots.
상기의 차량번호 인식모듈(120)로부터 인식된 차량번호는 주유소의 고객관리서버(200)의 프로세서(210)로 입력되고, 상기 프로세서(210)는 입력되는 차량번호에 의해 데이터베이스(220)에 저장된 고객정보를 읽어들이게 되는데, 이때 데이터베이스(220)에는 적립카드번호, 차량번호, 고객의 휴대폰번호, 주소 등의 고객정보가 데이터베이스화되어 저장되어 있다.The vehicle number recognized by the vehicle
따라서, 프로세서(210)는 차량번호에 대응되는 고객의 휴대폰번호를 읽어들여 통신부(230)를 통해 통신망(300)으로 정보를 전송하여 정유사서버(400)로부터 해당 고객의 적립금 내역 즉, 포인트 정보를 수신받게 된다.Accordingly, the
이때 정유사서버(400)에는 고객정보인 휴대폰번호와 적립금 내역이 데이터베이스화되어 저장되어 있으며, 이는 주유고객이 미리 포인트 회원으로 가입한 상태이므로 고객정보를 가질 수 있는 것이다.At this time, the
그러므로, 정유사서버(400)에 저장된 적립금 내역을 통신망(300)을 통해 다시 고객관리서버(200)가 제공받으며, 고객관리서버(200)는 이를 통신망(300)과 이동통신사서버(600)를 통해 해당 고객휴대폰(700)으로 전송한다.Therefore, the
물론, 이러한 고객관리서버(200)와 정유사서버(400), 그리고 이동통신사서버(600)는 고객의 정보로서 휴대폰정보를 기초로 하여 쌍방간의 특정고객의 포인트정보의 전송이 이루어지는 것이다.Of course, the
주유기(900)와 POS 시스템(800)에 의해 주유가 완료된 후 주유금액을 결재가 행해지는데, 주유금액을 신용카드로 결재하는 경우 POS 시스템(800)에 의해 결재되는 주유금액의 정보가 통신망(300)을 통해 신용카드사서버(500)로 전송되고, 상기 신용카드사서버(500)로부터 결재승인이 이루어지면, 신용카드사서버(500)는 결재내역을 이동통신사서버(600)를 통해 고객 휴대폰(700)으로 문자 메시지 전송을 함과 동시에 통신망(300)을 통해 고객관리서버(200)로 결재금액과 고객정보 즉 휴대폰번호를 전송하게 된다.After the fueling is completed by the
이후 고객관리서버(200)는 신용카드사서버(500)로부터 전송되어진 결재금액과 휴대폰정보를 수신받아 데이터베이스(220)를 갱신함과 아울러 다시 갱신되는 정보를 정유사서버(400)로 전송하여 적립금의 갱신이 이루어지도록 한다.Thereafter, the
한편, 주유금액을 적립금으로 결재하는 경우 주유금액만큼의 적립금을 데이터베이스(220)로부터 차감하고, 고객정보와 함께 차감된 적립금 결재 내역을 정유사서버(400)로 전송하여 해당 주유고객의 적립금 차감이 이루어지도록 한다.On the other hand, when paying the fueling amount as a reserve, the amount of fuel reserves is deducted from the
아울러 주유소에 설치된 정비소, 세차장 또는 편의점 등의 편의시설을 이용하는 경우 적립금에 의해 결재가 가능하도록 하는데, 차량이 편의시설에 진입하면 편의시설에 설치된 카메라와 차량번호 인식모듈(120)에 의해 차량번호가 판독되고, 이에따라 정유사서버(400)로부터 가용 적립금 내역이 고객관리서버(200)와 고객휴대폰(700)으로 전송된다.In addition, when using a convenient facility such as a repair shop, car wash or convenience store installed at the gas station, payment is possible by reserve. When the vehicle enters the convenient facility, the vehicle number is installed by the camera and the vehicle
따라서, 고객은 적립금 내역을 확인한 다음 편의시설의 이용금액에 해당하는 적립금 차감을 요구할 수 있게 된다.Therefore, the customer can check the details of the reserves and then request a credit deduction corresponding to the use amount of the convenience facilities.
물론, 차감된 적립금 내역은 신용카드사서버(500)와 고객관리서버(200)에 전송되어 적립금의 갱신이 이루어지게 된다.
Of course, the deduction of the reserve is transmitted to the credit
100 : 번호 인식부 110 : 카메라
120 : 차량번호 인식모듈 200 : 고객관리서버
210 : 프로세서 220 : 데이터베이스
230 : 통신부 300 : 통신망
400 : 정유사서버 500 : 신용카드사서버
600 : 이동통신사서버 700 : 고객휴대폰100: number recognition unit 110: camera
120: vehicle number recognition module 200: customer management server
210: processor 220: database
230: communication unit 300: communication network
400: oil refinery server 500: credit card company server
600: mobile carrier server 700: customer mobile phone
Claims (3)
번호 인식부로부터 인식된 차량번호에 의해 데이터베이스로부터 해당 고객의 정보를 읽어들이고, 정유사서버로부터 통신망을 통하여 해당 고객의 적립금 내역을 수신받아 고객 휴대폰으로 전송하며, 고객정보 및 결재내역을 정유사서버로 전송하는 고객관리서버;를 포함하는 것을 특징으로 하는 주유고객 관리장치.
A number recognition unit for recognizing a vehicle number by photographing a vehicle entering a business place;
Read the customer's information from the database by the vehicle number recognized by the number recognition unit, receive the customer's reserves through the communication network from the oil refinery server and transmit it to the customer's mobile phone, and send customer information and payment details to the oil refinery server Refueling customer management apparatus comprising a; customer management server.
인식된 차량번호를 고객관리서버에서 제공받아 데이터베이스에 저장된 고객정보를 확인하는 제2과정;
고객관리서버가 확인된 고객정보로 정유사 서버로부터 해당 고객의 적립금 내역을 수신받아 고객의 휴대폰으로 전송하는 제3과정;
주유 또는 편의시설이용 금액의 신용카드 결재시 고객관리서버가 결재정보를 신용카드사 서버로 전송하여 결재승인을 받는 제4과정;
결재승인이 이루어지면, 고객관리서버가 고객정보 및 결재내역을 정유사서버로 전송하여 적립금의 갱신이 이루어지도록 하는 제5과정;으로 구성된 것을 특징으로 하는 주유고객 관리방법.
A first step of recognizing a vehicle number from the photographed vehicle after photographing a vehicle entering the business place by a camera;
Receiving a recognized vehicle number from a customer management server and checking customer information stored in a database;
A third step of receiving, by the customer management server, the customer's reserve information from the oil refinery server as the confirmed customer information and transmitting the received reserve information to the mobile phone of the customer;
A fourth step in which the customer management server transmits the payment information to the credit card company server for approval of the payment when the credit card is charged for the fueling or convenience use amount;
If the approval is made, the customer management server transmits the customer information and payment details to the oil refinery server, the fifth process to update the reserve is made; oiling customer management method comprising a.
Applications Claiming Priority (2)
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KR20100098211 | 2010-10-08 | ||
KR1020100098211 | 2010-10-08 |
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KR20120036734A true KR20120036734A (en) | 2012-04-18 |
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KR1020110060996A KR20120036734A (en) | 2010-10-08 | 2011-06-23 | Apparatus and method for managing customer |
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Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20150122301A (en) * | 2014-04-22 | 2015-11-02 | 중소기업은행 | Method and apparatus for providing gas-station service |
WO2016020021A1 (en) * | 2014-08-08 | 2016-02-11 | Oney Servicios Financieros Efc S.A.U. | Transaction management method by recognition of the registration number of a vehicle |
US10800664B2 (en) | 2016-10-18 | 2020-10-13 | PurWorld Technologies LLC | System and method for reinsurance of air purification |
US11819580B2 (en) | 2016-10-18 | 2023-11-21 | PurWorld Technologies LLC | Method of chemically disinfecting a vehicle |
-
2011
- 2011-06-23 KR KR1020110060996A patent/KR20120036734A/en not_active Application Discontinuation
Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20150122301A (en) * | 2014-04-22 | 2015-11-02 | 중소기업은행 | Method and apparatus for providing gas-station service |
WO2016020021A1 (en) * | 2014-08-08 | 2016-02-11 | Oney Servicios Financieros Efc S.A.U. | Transaction management method by recognition of the registration number of a vehicle |
CN106575453A (en) * | 2014-08-08 | 2017-04-19 | 西班牙欧诺金融服务公司 | Transaction management method by recognition of the registration number of a vehicle |
US10800664B2 (en) | 2016-10-18 | 2020-10-13 | PurWorld Technologies LLC | System and method for reinsurance of air purification |
US11819580B2 (en) | 2016-10-18 | 2023-11-21 | PurWorld Technologies LLC | Method of chemically disinfecting a vehicle |
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