KR20090010655A - The representation driving method using lbs system - Google Patents

Abstract

A substitute drive service method using an LBS system is provided to transmit the location information of a client, fee, destination, and the phone number of the client to a substitute driver closest to a location or a building detected by using the LBS system, thereby enabling the substitute driver to rapidly approach the client and provide a substitute drive service to the client. A postal code, or latitude and longitude coordinates about the location of a client are obtained by using the LBS(Location Based Service) system of a mobile communications company. Based on the obtained constellation of the client, a closest call center or business office stored in the database of an operation control server is shown. The call center or the business office informs the mobile communications terminal of a substitute driver in the closest distance registered in the database of the information of the client, and rapidly provides a substitute drive service to the client.

Description

Representation Driving Method Using Location Based Service System {The Representation Driving Method Using LBS System}

The present invention goes through a procedure for obtaining a consent for the use of the customer's location information when the customer wants to act as a mobile communication terminal or landline phone, if the customer agrees using the location-based service system of the mobile carrier Acquire the customer's location by postal code or latitude and longitude coordinates, and automatically call the customer to the call center or branch located closest to the call center and branch offices (branches, branches, etc.) stored in the database of the operations management server as the customer location information. If the call center or salesperson is notified of the destination, the driver calculates the fare based on the distance and time required to the destination, informs the fare to the customer, obtains the consent, and registers the driver stored in the database of the operation management server. Tell us about your customers by phone number The present invention relates to a method of providing rapid surrogate operation by approaching a customer.

Looking at the prior art related to the present invention, the Republic of Korea Patent Publication No. 10-2006-0053413 provides information on whether or not drinking alcohol by using the breathalyzer combined with the terminal to display whether the driving and risk of drinking, Korea Korean Patent Publication No. 10-2007-0019797 discloses a short message service (SMS) or an interactive voice response (IVR) to a caller when an agent cannot receive a call smoothly due to congestion or other reasons. Send the message about the delay of the customer's response through the shortest time, the agent can call the customer to receive the reception, and also enter the destination location of the customer who used more than once in GPS coordinates, and the surrogate driver Safe and easy purpose by utilizing the navigation on the driver's PDA to the destination The Korean Patent Application Publication No. 10-2006-0053413 discloses a vehicle for surrogate driving using GPS, which calculates the fare to the destination before using the surrogate driving service and reduces the expenditure on the fare. Providing a device, and to provide a vehicle guide device for surrogate operation using GPS that can easily issue a receipt for payment of the operating fee, but using the location-based service system provided by the mobile carrier customer's current location information There is a problem that it is difficult to provide a service and expedited service for the fee due to the inability to access the customer by guiding the estimated fare by calculating the mileage to the destination using the location information.

In the present invention, when a customer who wants a surrogate operation calls a phone number that provides a surrogate operation service using a mobile communication terminal, the mobile communication company uses a procedure of obtaining a customer's consent for the use of the customer's location information. Using the LBS (Location Based Service) system to provide the customer's location information, using the customer's location information as longitude and latitude coordinates, or by converting the customer's location information into a postal code, location, distance Or identify the building and connect the call to the call center or sales office located closest to the call centers and sales offices (branches, branches, etc.) stored in the database of the operation management server using the acquired customer location information. Charge based on the distance traveled and the time entered into the operation management server After the calculation, the customer is informed of the request for consent, and then the surrogate operation service is promptly transmitted by sending the customer's location information, fare, destination and customer's phone number to the nearest surrogate driver based on the identified customer's location information. To provide a.

The present invention goes through the procedure of obtaining the customer's consent for the use of the customer's location information when the customer wants to drive the phone number to provide the corresponding surrogate operation service using a landline telephone, if the customer agrees Based on the calling number of the operator, the database is searched by interlocking with the LBS system of the telecommunication company to acquire the customer's location information, and the customer location information is obtained from the call center and branch offices (branches, branches, etc.) stored in the database of the operation management server. The call center or sales office is located, and the call center or sales office calculates and transmits a fare based on the distance and time required based on the acquired location information of the customer and the destination of the customer. Impersonate into the public network through the nearest telephone station at your location It automatically sends the surrogate driver's location information, the customer's agreed fee, destination, and the phone number of the surrogate driver to provide the surrogate driver service to the customer quickly.

The present invention utilizes the customer's location information when the customer's destination is entered into the surrogate operation management server to calculate the distance traveled to inform the customer and if the customer agrees, quickly provide the surrogate operation service to the customer It is to minimize the disputes caused by the fee by sending the customer's location information, the fee agreed by the customer, and the phone number of the customer to the surrogate driver who is stored in the database of the operation management server.

Another object of the present invention is to install a navigation program on the driver's PDA or mobile communication terminal in order for the surrogate driver to operate quickly and safely to the destination.

The present invention provides a surrogate operation service using a dedicated telephone number granted by a telecommunications company. When a customer calls a surrogate operation request using a dedicated telephone number, the program is installed in the operation management server according to the present invention. Your service provider will check your location and connect to the nearest location. If you don't want it, please press “0” ”to ask the customer to use the location information. If the customer agrees, the customer's LBS system automatically requests the customer's current location query. Based on the confirmed location information of the customer, the call center or sales office (branch or branch) stored in the operation server is automatically connected to the call center or business office closest to the customer's location. Inquiring the exact location and destination of the input to the operation management server and informing the customer of the calculated fee calculated by the operation management server based on the current location of the customer obtained from the LBS, the distance traveled to the input destination and the required time. If the customer agrees to the calculated fee, the call center or sales office The nearest distance among the drivers currently accessible to the customer through the step of transmitting the customer's location information, the customer's agreed fee, the destination and the customer's phone number to the driver's PDA or mobile terminal stored in the database. In order to solve the problem with a configuration that provides a service quickly while minimizing the quarrel caused by charges by performing a surrogate operation through the step of informing the operation management server that the driver in the operation.

Another problem of the present invention provides a surrogate operation service using a dedicated telephone number provided from a mobile carrier when using a wired line, and when a customer calls a surrogate operation request using a dedicated telephone number, According to the program mounted on the operation management server, “The carrier checks your location and connects to nearby places. If you do not want to do so, please press '0'. ”If the customer agrees by using the customer's location information, obtain the customer's location information from the mobile carrier's database based on the customer's calling number, Based on the acquired location information of the customer, the call center or sales office (branch or branch) stored in the operation management server is automatically connected to the call center or business office closest to the customer's location. Ask the customer's current exact location and destination through the dialogue and input it to the operation management server, and the distance and time required for the customer's current location and the input destination based on the calling number by the program installed in the operation management server. After calculating and informing the customer of the fee, If the customer agrees, the customer's location information, customer's agreed fee, destination and customer's phone number are transferred to the driver's mobile communication terminal (PDA, mobile phone, etc.) registered in the database of the operation management server. It is a configuration that minimizes complaints due to quarrels and delays by providing a surrogate operation service through the step of notifying the server that the driver closest to the driver among the drivers currently accessible to the server is approaching. To solve the problem.

In order to solve the problem according to the present invention, in order for the surrogate driver to operate quickly and safely to the destination, the driver's PDA or mobile communication terminal is equipped with a navigation program and is configured to operate safely and quickly to the destination according to the guidance of the navigation. have.

The present invention, if the customer wants a surrogate operation, the phone number to provide a surrogate operation service by using a mobile communication terminal to request a surrogate operation request phone calls go through the procedure of obtaining the customer's consent for the use of the customer's location information Using the location-based service system provided by the telecommunications company, look up the location information of the customer and use the longitude and latitude coordinates where the customer is located or convert the location information of the customer into a zip code to identify the location, street or building where the customer is located. The customer location information is used to connect the call center or sales office located at the nearest location among the call centers and sales offices (branches, branches, etc.) stored in the database of the operations management server, and the call center or sales office sends the destination obtained from the customer to the operations management server. Enter a destination from the customer's current location After calculating the mileage and travel time of the area, calculate the fare, inform the customer about the consent, and then inform the customer of the location, fare, destination and By sending the customer's phone number, the surrogate driver can quickly approach the customer and provide services.

Another effect of the present invention is that if a customer who wants a surrogate operation call a surrogate operation request call to a phone number that provides a surrogate operation service using a landline telephone, the customer obtains the consent of the customer location information utilization After coarse, search the database in conjunction with the LBS system server based on the caller's number to obtain the caller's location information, and from the call centers and sales offices (branches, branches, etc.) stored in the database of the operation management server with the acquired customer's location information. Connect the call to the nearest call center or sales office, where the call center or sales office enters the customer's destination acquired in the conversation with the customer, and the distance and the distance required based on the customer's location information acquired from the location-based service system and the customer's destination. Calculate the rate over time, inform the customer, If agreed, the surrogate driver can serve the customer promptly by transmitting the customer's location information, the customer's agreed fare, the destination and the customer's phone number to the nearest surrogate driver through the public network through the customer's nearest telephone station. To provide a.

Another effect of the present invention is to calculate the mileage and time required when inputting the destination of the customer to the surrogate operation management server using the location information of the customer to inform the customer of the calculated fee and if the customer agrees, It is to minimize the disputes caused by the fee by sending the customer's location information, the fee agreed by the customer, the destination and the phone number of the customer to the surrogate driver.

Yet another effect of the present invention is to install a navigation program in the driver's PDA or mobile communication terminal in order to operate the surrogate driver quickly and safely to the destination to safely and quickly travel to the destination according to the guidance of the navigation.

The present invention is given a dedicated phone number to be used for proxy operation from the carrier, and if the customer who wants to act as a surrogate operation call the mobile phone terminal to request the surrogate operation consent to the use of the customer's location information The comment is sent to the customer's mobile terminal. One specific example of the comment is “The carrier confirms your location and connects you to a nearby location. If you agree, press '*', if not, press '0'. ”If you agree to use the customer's location information, the service provider's location-based service (LBS) Request the current location information of the customer 11 to the system 13, and the call center 17 and the sales office (branch or branch, etc.) stored in the operation management server 15 based on the confirmed customer location information ), A call is automatically connected to the call center 17 or the sales office 16 closest to the customer's location, and the staff of the call center 17 or the sales office 16 receives and operates the exact location and destination of the customer. After entering into the management server at the same time to automatically connect with the surrogate operation call center, the call center (17) or sales office (16) to enter a more specific current location and destination received from the customer Steps are calculated and calculated based on the current location of the customer 11 received from the mobile communication company's location based service (LBS) system 13 and the destination input from the call center 17, and the calculation. Through the step of calculating the fee based on the travel distance and time required, through the step of obtaining the agreement by sending the calculated fee to the mobile communication terminal of the customer by SMS transmission service or voice, if the customer agrees, the present invention Postal code converted from the current location coordinates or location coordinates of the customer received from the LBS system 13 of the agency in the surrogate operation management server 15 according to, the building or street name where the customer is located, the destination And transfer the fee from the customer to the driver's PDA or mobile communication terminal registered in the database of the operation management server 15 located closest to Through the system, a driver located closest to the customer and capable of quick service transmits a reply to the operation management server 15, but when a reply is received from a plurality of articles, the driver interworks with the location-based service system 13 of the telecommunication company. And the step of instructing the driver to provide the service to the driver who can provide the service most quickly based on the current location of the drivers. To provide.

When the customer's current location is requested to the mobile communication company's location-based service system, the current location of the customer is reported by the longitude and latitude, or converted into a zip code, or the longitude and latitude along with the location coordinate or the postal code. Database of operation management server is configured to inform representative building and road name at the same time.

When a customer requests a surrogate operation with a dedicated telephone number assigned to use the surrogate operation service from the mobile carrier using a wired telephone network, a statement for consent for the use of the customer's location information is transmitted to the customer's landline telephone. One specific example of the comment is “The carrier checks the location of your outgoing call and connects you closer. If you agree, press '*'. If not, press '0'. ”If you agree with the customer's location information, go to the service provider based on the customer's outgoing telephone number. The customer's location-based service (LBS) system requests the inquiry of the customer's current location information, and based on the customer's location identified by the request from the call center and sales office (branch or branch, etc.) stored in the operation management server Through the steps of automatically connecting the call center or sales office closest to the location, employees of the connected call center or sales office communicate with each other to receive the exact location and destination of the customer, and use the keyboard or various input means to specify the specific current location and destination. Through the step of inputting into the operation management server through, the location-based service (LBS) of the carrier Calculate the normal distance and time required based on the customer's current location and destination received from the system and calculate the fee based on the calculated distance and time. ARS) through the step of obtaining the consent, if the customer wants to provide a service, the current location information of the customer received from the location-based service (LBS) system of the customer in the proxy operation management server according to the present invention, the customer The building or street name, destination, and fare are located in the database of the operation management server. The driver is located closest to the customer and can be promptly serviced through the step of transmitting to the mobile terminal of the driver located closest to the driver. The driver sends a reply to the operations management server, but from multiple articles In the case of coming, it has a step of instructing the driver in the nearest location in connection with the operator's location-based service system to provide the service to the operation management server, and to provide fast surrogate operation service to the customer as quickly and accurately as possible. Consists of.

In the method of calculating the fare based on the distance and time required, the distance is simply calculated based on the GPS coordinates based on the current location of the customer and the destination of the customer provided by the location-based service system or along the actual road. The measured distance can be entered into the database and the driving distance can be calculated based on the calculated distance. The time required is calculated based on the average speed per hour in the database at the starting point. Consists of.

In the operation management server according to the present invention to accurately provide the customer with information such as the rate calculated based on the normal mileage and the required time to provide a quick and efficient service to the customer who wants a surrogate operation through the above steps Program for proxy operation service, program to convert latitude and longitude coordinates of customer's current location to postal code, and to find customer's current location using mobile carrier's LBS system and input destination received from customer A program that calculates the fare before the driver departs and obtains the customer's consent to the fare, a database that stores the customer's current location coordinates and representative buildings and street names based on longitude and latitude, and which each sales office provides to the customer. Evaluation of service and operation database There are programs for evaluating the services of registered and stored drivers.

The driver's mobile communication terminal or PDA according to the present invention is basically provided with a navigation function, the driver arriving at the customer's vehicle switches the PDA or mobile communication terminal to the navigation function to enter the destination of the customer to guide the navigation The goal is to gain credibility from customers by ensuring that they arrive at their destination as safely and quickly as possible.

Call center according to the present invention is made of a wired and wireless, in the case of a wired by using a phone and an Internet phone, in the case of a wireless tablet PC (main body) with a caller ID (CID) function, HSDPA It is configured to communicate using a terminal (high speed downlink packet access, wireless Internet) and a USB telephone (070 Internet telephone).

If the customer does not agree in the step of obtaining the customer's consent in order to utilize the location information of the customer, the call center or the nearest call center or branch office registered in the database of the operation management server in the control program of the operation management server or It is configured to automatically connect to the sales office, and when the customer agrees with the customer's current location, destination, and fee by talking with the call center or the salesperson, and the customer's consent is registered, the operation stored in the database of the operation management server located closest to the customer is stored. After passing through the driver's PDA or mobile communication terminal, the driver located closest to the customer and able to service transmits a reply to the operation management server, but if a reply is received from multiple drivers, the operator's location-based service System and kite Most are operated by the management server to the driver in a location near configured to comprise a step of command to provide services quickly and provide rapid access to accurate service surrogate operation to the customer as possible.

In case of operating the tablet PC (main body), it is necessary to use the high-speed wireless Internet (HSDPA / WIBRO) because the call processing of the customer should be made while moving to save labor costs and respond quickly to the customer's demand due to the characteristics of the agency driving office. Although the operation management server and the portable PC equipped with a surrogate operation program according to the present invention can be configured to interoperate with each other quickly to meet the needs of customers, and by using the 070 wireless Internet phone to greatly reduce the communication cost management It also has the effect of reducing operating costs.

By using the customer information once used to manage the customer periodically by the SMS transmission service to increase the utilization rate of the customer, the present invention is configured to make a reservation by accessing the web page linked with the operation management server or SMS transmission service It is configured so that customers can use it more conveniently.

In the present invention, a call center may be separately installed, but in order to minimize labor and operation costs incurred when using a separate call center, a database of an operation management server may be efficiently operated as a small call center and / or a sales office as a call center. The system registers and stores call centers and sales offices for each location, and selects among the call centers and sales offices closest to customers based on the location information of the customers obtained from the LBS system.

In addition, the operation management server according to the present invention is provided with a database for managing the drivers registered in the database, and evaluates the integrity or performance of the drivers based on the working hours, working days, operating time and frequency of the drivers It is designed to induce quality service to customers by purchasing a competing system by evaluating drivers by installing it as a program, and inputting a web page or operation management server from a customer to sales offices registered in the operation management server. Comprehensive evaluation of the number of complaints or compliments, and the average time it takes to reach customers, induces competition to provide better quality services to customers.

Operation management server according to the present invention can be configured to control the whole country, in order to increase the efficiency to divide each of the provinces or metropolitan city, or to operate a plurality of cities, or to combine the regions to operate by a certain unit of area It can also be configured.

In a more specific embodiment of the present invention, when the customer who wants to operate the proxy when the phone number given for use in proxy operation is '1636', the telephone number is dialed to the '1636' by the mobile terminal or landline. Consent to the use of location information is requested by the customer's mobile terminal or landline. “The carrier confirms your location and connects you to a nearby location. If you agree, press '*', if not, press '0'. ”If the customer presses '*' on the mobile terminal or landline, the customer agrees. In the case of a call, the mobile operator's location-based service (LBS) system automatically requests the inquiry of the current location information of the customer and at the same time connects with a surrogate operation call center. After inputting the current location and destination of the, the distance and time required to calculate the distance based on the customer's current location and destination received from the carrier's location-based service (LBS) system, the calculated distance and After calculating the charges based on the time required, the calculated charges are automatically transferred by SMS transmission service or voice. If the customer agrees through the step of obtaining the agreement through the same procedure as in the utilization of the location information by transmitting to the customer's mobile communication terminal to the customer's mobile communication terminal, the location-based service (LBS) of the communication operator in the proxy operation management server according to the present invention The driver's PDA stored in the database of the management server located closest to the customer's current location, the building or surrounding building name or street name, the destination and the charges received from the system in the database of the management server. Alternatively, the driver that is located closest to the customer and available for service transmits a reply to the operation management server through the step of transmitting to the mobile communication terminal, and when a reply is received from a plurality of drivers, it interworks with the carrier's location-based service system. To the nearest driver Li server is a method comprising the steps of: providing a command to the service and as quickly as possible and provide rapid and accurate access to customer service surrogate operation.

The present invention calculates the fee by calculating the normal distance and time based on the location information obtained by obtaining the customer's location information in conjunction with the mobile communication company's location-based service system and the destination of the customer input in the call center or sales office It is highly applicable to the industry because it can provide high quality service to customers with the structure of obtaining the consent of the company.

1 is a schematic diagram of an overall system according to the present invention.

<Brief Description of Drawings>

11; Customer 12; Base station

13; Mobile carrier LBS system 14; LBS Information Inquiry

15; Administration server 16; Base branch (office)

17; Call center

Claims (9)

In the surrogate operation service method, Connecting a telephone to a number designated by a mobile communication terminal for a customer to use a surrogate operation; Obtaining consent for the use of the location information of the customer; When the customer agrees, the service provider automatically requests the customer's location information from the service provider's location-based service system, and based on the customer's location information, it is registered with the database of the operation management server. Connecting to call centers and sales offices in close proximity; Inputting a current location and a destination received from a customer connected to the call center or a sales office to an operation management server; And In the surrogate operation management server, the current location and destination of the customer received from the location-based service system of the communication company is stored in the database of the operation management server, the operation registered in the database of the operation management server close to the customer driving A surrogate operation service method comprising the steps of transmitting to the mobile terminal of the article. The method according to claim 1, Calculating a mileage and a required time based on a current location and a destination of a customer received from the telecommunication company's location-based service system, and calculating a fare based on the calculated mileage and the required time; And And transmitting the calculated fee to the mobile communication terminal of the customer by an SMS transmission service or voice to obtain a customer's consent. The method according to claim 1, The driver arrives at the vehicle of the customer, the surrogate operation service method further comprises the step of moving to the destination safely and quickly in accordance with the guidance of the navigation by inputting the destination of the customer in a PDA or mobile communication terminal equipped with a navigation program . In the method for providing a surrogate operation service, Connecting a telephone to a designated telephone number for use by a customer for surrogate operation; Obtaining consent for the use of the location information of the customer; When the customer agrees, he requests the customer's current location information from the telecommunication company's location-based service system based on the customer's outgoing phone number, and registers it in the database of the operation management server based on the customer's location information. Connecting to a call center and a sales office located closest to the customer among the stored call centers and a sales office; Inputting a current location and a destination received from a customer connected to the call center or a sales office to an operation management server; And Store the current location and destination of the customer received from the location-based service system of the communication company in the operation management server in the database of the operation management server, the driver of the driver located near the customer among the drivers stored in the database of the operation management server A surrogate operation service method comprising the step of transmitting to a mobile communication terminal. The method according to claim 4, Calculating a mileage and a time required based on a current location and a destination of the customer received from the telecommunication company's location-based service system and calculating a fare based on the calculated mileage and the time required; And Proxy service method further comprising the step of obtaining the customer's consent by transmitting the calculated fee to the customer by wire. The method according to claim 1 or 4, The sales office is configured to perform call processing while moving in order to reduce labor costs and respond quickly to customer demands due to the characteristics of a surrogate operation office, but use high-speed wireless Internet telephones to reduce communication costs and reduce management and operation costs. Surrogate operation service method configured to respond quickly to customer needs. The method according to claim 1 or 4, The operation management server is a program that converts the latitude and longitude coordinates of the current location of the customer to a postal code, using the location-based service system of the mobile carrier to determine the current location of the customer, and enter the destination received from the customer A program that calculates the fare based on the normal mileage and time required before the driver departs and obtains the customer's consent for the fare, and a program and operation management server for evaluating the services provided by each sales office to the customer. A surrogate operation service method comprising a program for evaluating the drivers registered and stored in the database. The method according to claim 7, In the operation management server, sincerity of the drivers is based on the working hours, operating days, distances and frequency of the drivers registered in the database of the operation management server in order for the drivers and sales offices to provide good service to the customers. Or evaluate the driver with a program that evaluates grades, The sales office registered in the database of the operation management server has a built-in program for evaluating the sales office with the number of complaints, the number of compliments, and the average time to reach the customer. Way. The method according to claim 1 or 4, When a response from the plurality of drivers is provided that the service can be provided to the customer, the driver is located near the customer in the operation management server based on the current location of the drivers in connection with the communication service provider's location-based service system. Surrogate operation service method further comprising a means for informing.

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