KR20090000855A - Apparatus and method for providing question and answer service based on masenger - Google Patents

Abstract

A messenger based on question - answer service providing device and a method are provided to raise the reliability for the accuracy of answer, as serving an answer for the question in real time basis based on a messenger in which it is possible for the real time conversation. A messenger based on question - answer service providing method comprises: a step(330) of taking question content from a messenger using a question account at a question - answer service server; a step(360) of extracting the answer available person of the professional field corresponding to the question content among the registered answer available person by classifying the person in database to be classified according to the professional field; and a step(410) of forwarding the received question content using the messenger of the extracted answer available person.

Description

Apparatus and method for providing question and answer service based on masenger}

1 is a block diagram illustrating an apparatus for providing a messenger based question-answer service according to the present invention;

FIG. 2 is a block diagram illustrating a structure of a question-answer service server of FIG. 1.

3 is a detailed block diagram of the messenger processor of FIG. 2;

4 is a detailed block diagram of the search robot of FIG.

5 is a flowchart illustrating a question-answer service processing procedure according to an embodiment of the present invention.

6 is a diagram illustrating an example of an interface screen displayed on a user terminal of a messenger according to the present invention;

FIG. 7 is a diagram illustrating a selection menu provided when a real-time intellectual of FIG. 6 is clicked.

8 to 9 are views illustrating screens that are subsequently provided when the question method condition of FIG. 7 is selected.

FIG. 10 is a diagram illustrating a subsequent window that asks whether a point is used when the question menu of the question input window of FIG. 6 is selected.

<Description of Symbols for Main Parts of Drawings>

110: Internet 120: user terminal

130: question-answer service server 200: messenger

The present invention relates to an apparatus and method for providing a messenger-based question-answer service, and in particular, a messenger-based question-answer service constructed to increase the reliability of an answer while providing an answer to a requested question in real time. The present invention relates to a providing apparatus and a method.

In accordance with the development of the Internet technology and communication technology, users are contacted by using internet communication means such as Internet phones, messengers, and e-mails.

In addition, the Internet provides a place for sharing information, so that information can be easily uploaded and shared on a website or downloaded on the website.

In this way, a lot of information is being shared through the Internet, but in order to find answers to their questions, it is necessary to search several websites and accordingly, there is a problem that takes a lot of time.

In order to solve this problem, the Internet service provider has placed a web page on the website that only collects frequently asked questions and answers to the website.

However, the common questions and answers were not only basic answers but also the number of questions and the simple contents did not meet the users' expectations.

Recently, in order to remedy this problem, Internet service providers operating websites such as Naver, Empas, Blue, etc. have provided a question corner where Internet users can write their own questions, and other users can answer questions. Based on their knowledge, they provide a question-and-answer service that is built so that users can type replies under the question.

However, this conventional question-answer service is inconvenient to check whether the questioner has to visit the website from time to time to answer their own questions.

In addition, the conventional question-answer service allows any user of the Internet to write an answer to a question, so the number of answers has increased so that the questioner has to waste a lot of time reading the answer and the accuracy of the answer. There is a problem that reliability is uncertain because there is no confidence measure.

Therefore, in consideration of the increase in the number of Internet users and the amount of information provided, there is a demand for a method of providing a question-answer service that can increase the convenience of Internet users.

The present invention was devised to solve the above requirements, while providing real-time answers to questions asked by a questioner based on a messenger capable of real-time conversation, while increasing the reliability of the accuracy of the answers. An object of the present invention is to provide a messenger based question-answer service providing apparatus and method.

In order to achieve the above object, a messenger-based question-answer service providing apparatus according to the present invention may transmit a question through a question-answer service server connected through the Internet and the question-answer service server using a question account. In the messenger-based question-answer service apparatus having a messenger installed and installed in a user terminal, the question-answer service server may be classified into a database by a specialized field when a question is received from the messenger using the question account. Among the possible answerers classified and registered, extract answerable persons in the field corresponding to the question content, transmit the question contents received by the extracted answer enabler's messenger, and answer set for the answers received from the messenger of the answerable answerer According to the questionnaire that sent the question contents We send to new paper.

Preferably, the question-answer service server includes a messenger processing unit which relays data transmission and reception with the messenger; Extracting the answer enabler corresponding to the question content received from the messenger processing unit from the database, processing the question content to be transmitted to the extracted answer enabler through the messenger processing unit, and responding to the answer received from the messenger processing unit And a search robot for extracting an answer according to a set answer extracting method and processing the extracted answer to be transmitted to the messenger of the questioner through the messenger processing unit.

In addition, the question-answer service server provides the user terminal with a menu for selecting whether or not to register as an answer enabler when performing a member registration procedure using the connected user terminal, and selects an answerable professional field. It is possible to support the setting, and it is preferable to register the information of registered answerees in the database.

The search robot extracts an advertisement corresponding to the content of the answer to the extracted answer to the database, and processes the extracted advertisement and the answer to be transmitted to the messenger of the questioner through the messenger processing unit.

According to an aspect of the present invention, the question-answer service server transmits the number of answers set according to the order of receipt for the answers received from the answerable party to the messenger of the questioner.

According to another aspect of the present invention, the question-answer service server sends the best answer received from the answerable persons to the messenger of the answerable party, and answers the answer to the best answer sent to the answerable party. After confirming the confidence scores given by the possible responders, if the confidence score is equal to or greater than the set target score, the response is transmitted to the messenger of the questioner.

In addition, in order to achieve the above object, a method for providing a messenger-based question-answer service according to the present invention is provided. Analyzing, by a messenger user registered as a member, a question field about a question content input through a question input window provided in a messenger using a question account and transmitted through the Internet; I. Extracting answer responders in a field corresponding to the question field among answer responders registered in a database from the database; All. Transmitting the question contents to the extracted messengers of the answerable persons; la. And extracting the answers received from the messenger of the answerable person according to a predetermined extraction scheme and transmitting the extracted answers to the messenger of the questioner who transmitted the question content.

According to an aspect of the present invention, the step d) transmits the number of answers set according to the order of reception of the received answers to the messenger of the questioner.

According to another aspect of the invention, the step la is la-1. A first checking step of sending the answer received from the answerable persons to the messenger of another answerable person; D-2. Confirming a confidence score given by the other answerable persons in response to the highest priority response transmitted to the other answerable persons; D-3. Transmitting the answer to the interrogator messenger if the confidence score is equal to or greater than a set acceptable reliability; D-4. If the confidence score is less than the set allowable confidence, requesting a subsequent answer to the other answer possible, and returning to step la-1.

Hereinafter, an apparatus and method for providing a messenger based question-answer service according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram illustrating an apparatus for providing a messenger-based question-answer service according to the present invention, and FIG. 2 is a block diagram illustrating a structure of the question-answer service server of FIG. 1.

1 and 2, the messenger-based question-answer service providing apparatus 100 is connected through the Internet 110, and includes a user terminal 120 and a question-answer service server equipped with a messenger 200. 130).

The user terminal 120 may be applied to various terminals such as a computer, a mobile phone, a PDA capable of transmitting and receiving data through the wired and wireless Internet 110.

The messenger 200 installed in the user terminal 120 is configured to perform a chat between messenger users in real time, and the basic functions of the messenger 200 are known, and thus a detailed description thereof will be omitted. Details of the functions that can additionally perform the provided question-answer service are described.

In addition to the basic conversation function, the messenger 200 inputs a question to receive the question-answer service according to the present invention using a question account, and transmits the question to the question-answer service server 130 for a question- The answer service server 130 is constructed to receive the answer in real time. The question account provided in the messenger 200 is a menu or icon that a user can select when using a question service, and when a question account is clicked, the question account is input and transmitted to the server 130 to perform a question service. It is constructed to provide an interface for performing a question service that can perform the screen on the screen of the user terminal 120. The question function of the messenger 200 will be described later in association with the question-answer service server 130.

For reference, in the following description, when the messenger 200 asking questions through the messenger 200 and the messenger answering through the messenger 200 need to be described separately for explanation, the questioner messenger 200a and the answering messenger ( 200b) will be described.

The question-answer service server 130 includes a messenger processor 140 and a search robot 150.

The messenger processor 140 relays data transmission and reception with the messenger 200 and the search robot 160.

The messenger processor 140 transmits the question inputted through the messenger 200 and the question content of the questioner to the messenger 200b of the answerable persons, and then transfers the received answer to the question content to the search robot 160 and searches. The answer output from the robot 160 is transmitted to the interrogator messenger 200a.

The messenger processing unit 140 may include a transceiving unit 141 which transmits and receives information, a login manager 143 which manages an interrogator and an answerable person connected to the question-answer service server 130 through wired / wireless communication, and a messenger-based device. A question-answer processing unit 145 that performs a question-answer service is provided.

The transceiver 141 transmits and receives a message transceiving unit 141a which transmits and receives a message through the messenger 200 which is an interactive communication with the questioner / answerer and the answerable person, and the search robot 160 with question-answer and performance condition information. Has a search robot transceiver 141b.

The login manager 143 provides the basic information to the question-answering service server 130 and provides the basic information to the question-answering service server 130 with the questionnaire registration unit 143a and the question-answering service server 130. The answer-responder panel, which is an information input window to be registered, is configured as an answer enabler registration unit 143b for registering as a reply enabler. Here, the membership registration process as a question-answer panel is provided through the information input window provided by the question-answer service server 130, for example, a field of expertise that is known, for example, sports, economy, society, culture, stocks, litigation, It is one of dating, internet, and game, and the conditions under which the question is to be answered, for example, the time frame for answering the question, the number of answers per day, and the range of answer fields.

As such, when the Internet user subscribes to the question-answering service according to the present invention, the questioner becomes an interrogator, and when such questioners additionally register in the question-answer panel, they become available to answer.

The question-answer processing unit 145 provides the questioner with a selection condition for processing an answer to the question received from the questioner, and transmits the condition selected by the questioner to the search robot 160 and the question message processor 145a received from the answerer. The answer message processor 145b transmits the answer to the search robot 160 and provides the questioner with the answer extracted from the search robot 160.

The search robot 160 extracts the answerable persons in the field corresponding to the question contents received from the messenger processing unit 140 from the database (DB) 165, and the question contents are extracted to the extracted answerable persons through the messenger processing unit 140. Process to be transmitted, extract the answer according to the answer extraction method set for the answer received from the messenger processing unit 140, and process the extracted answer to be transmitted to the interrogator messenger 200a through the messenger processing unit 140 .

Preferably, the search robot 160 mounts an advertisement related to the answer contents among the advertisements registered in the advertisement database 165d through the advertisement server 180 together with the answers to be transmitted to the interrogator messenger 200a.

The search robot 160 provides a selection condition according to a question input by using the messenger 200 of the user terminal 120, and selects from the respondents who have answered the answer among the answerable persons registered based on the selection condition selected by the questioner. The answer is extracted according to the selected selection method among the input answers.

The search robot 160 provides the messenger transceiver 140 to send and receive the question-answer and execution condition information with the messenger processor 140, and provides answers to the questions of the questioners such as answer information, answerable member information, and advertisement information for each type. A database (DB) 165 for storing information necessary to perform the analysis, a question search robot 163 for analyzing the types of questions to be input based on the execution conditions set by the questioner, and a question search robot 163 for searching for possible answerers; An answer search robot 167 analyzes the answer presented by the searchable answer found at 165, selects an answer according to the extraction condition, and transmits the answer to the messenger processing unit 140.

The question search robot 163 sets a selection condition provided to the questioner, provides the set selection condition to the questioner through the messenger processing unit 140, and defines a condition for obtaining an answer to the question according to the selected condition. By using the processing unit 163a, the question type analysis unit 163b analyzing the field of the question inputted based on the selection condition defined in the selection condition processing unit 163a, that is, the knowledge field of the question, and the analyzed question type The answer-answer selector 163c selects an answer enabler based on pre-input answeree information through registration of the question-answer panel.

The database 165 includes an answer responder DB 165a for storing answerable information registered through the registration of a question-answer panel, a type answer DB 165b for storing answers entered from the answerable by type, and a questioner. It consists of a point DB (165c) for accumulating and storing the point value presented to the answerer who provided the selected answer, and the advertisement DB (165d) for storing the advertisement information provided from the ad server 180 for each type.

The answer search robot 167 selects an answer selected by the answer enabler searched by the question search robot 163 and an answer selecting unit 167a, and selects only answers that match the question type asked by the questioner among the selected answers. A type analyzing unit 167b and an advertisement mounting unit 167c which selects an advertisement similar in type to the selected answer and combines the answer with the answer and provides the interrogator through the messenger processor 140.

The operation of the apparatus for providing the question-answer service according to the present invention configured as described above will be described.

First, users who want to use the messenger 200 access the question-answer service server 130 through the wired / wireless communication using the user terminal 120, and are provided by the interrogator registration unit 143a in the login manager 143. By entering personal information in the input window for inputting personal basic information, name, address, social security number, telephone number, etc., the questioner registration is registered, and the answeree registration unit 143b in the login manager 143 Register for possible respondents by listing their expertise and performance criteria in the provided question-answer panel.

The messenger users including the questioner and the answeree who have undergone the member registration process are connected to each other through the messenger user interface 210 as shown in FIG. 6. At this time, the messenger user interface 210 is generated by downloading and executing an application program provided by the question-answer service server 130 to its user terminal 120, and including the self to the question-answer service server 130. Subscribed messenger users are displayed. In addition, this is a well-known technique, detailed description thereof will be omitted.

While the messenger user interface 210 is connected to the Internet 110, the messenger 200 user may input his / her own question through the messenger 200, which is an interactive communication. In FIG. 6, an icon marked 'real time intellectual' is illustrated as the question account 212, and when the question account 212 is clicked, a question type selection window 220 as shown in FIG. 7 is provided to select a question type. do.

Here, the question method selection window 220 is a selection condition for selecting a method for obtaining an answer to a question received from the questioner, which is generated by the question search robot 163 in the search robot 160.

That is, as shown in FIG. 7, the selection condition is performed through a contextual search through an interactive question and configured to be connected to an appropriate answerable person (expert panel setting by an expert), which is created through a conventional question-answer service. How to choose to search the contents of answers (searching the previous answer DB) (setting the existing DB content view), and classifying the areas of expertise to set the question to answerable persons with expertise (the area of expertise) Configuration), and it analyzes similar questions and sets them to search for the most accessed answer (DB search).

In addition, when the questionnaire selects A. Expert automatic panel setting in the selection condition of FIG. 6, a user interface window 222 for performing a contextual search through an interactive question as shown in FIG. It floats. The questioner then enters the corresponding question into the question window 230 and selects the 'Ask a question' icon.

In addition, when the interrogator selects B. DB content view setting in the selection condition of FIG. 7, as illustrated in FIG. 9, the user interface window 223 for retrieving the contents of the answers created through the conventional question-answer service as shown in FIG. 9. ) Is displayed. The questioner then enters the question in question and selects the Ask a question icon.

In addition, when the questioner selects C. expertise field setting in the selection condition of FIG. 7, a user interface window for classifying the expertise field and asking the answering person with the expertise is displayed (not shown). The questioner then enters the question in the question box and selects the Ask a question icon.

In addition, when the questioner selects D. knowledgeable DB search in the selection condition of FIG. 7, a user interface window 224 for analyzing a similar question and setting the search for the closest answer is displayed as shown in FIG. 10. The questioner then enters the question in the question box and selects the Ask a question icon.

Meanwhile, when the search robot 160 selects the selection condition of FIG. 7, inputs a question into a question box, and selects a 'question' icon, a point is paid to the answerer when the answer to the question is obtained. It is preferable to perform the procedure of further asking whether to open the user interface window 240 as shown in FIG. The use of points here means that the questioner pays his own points for the answer.

The search robot 160 processes the question to be answered based on the question inputted by the messenger processor 140 and the selection condition of the question.

Hereinafter, such an answer process will be described with reference to FIG. 5.

First, it is determined whether a question account has been selected (step 310).

If it is determined in step 310 that the question account is selected, a question selection condition menu is provided as described above (step 320).

It is then determined whether the question has been received (step 330).

If it is determined in step 330 that the question is received, it is determined whether the expert automatic panel setting is selected (step 340).

If it is determined in step 340 that a question selection condition other than the expert automatic panel is selected (step 350), a corresponding answer process is performed.

If it is determined in step 340 that the expert automatic panel has been set, the question content is analyzed, the answer person in the field corresponding to the analyzed substance content field is extracted from the database 165, and the question content is extracted to the extracted answer person. Transmit (step 360).

The responder then receives the question sent and decides if he or she can answer it. If the question cannot be answered, the message cannot be answered to the messenger processing unit 140 through rejection of the answer. If the question can be answered, the answer is written to the messenger processing unit 140 through the interactive messenger. send. For reference, the respondent who sent the answer becomes the responder.

The server then determines if an answer has been received (step 370).

If it is determined that the answer has been received, processing is performed according to the answer extracting method (step 380).

In the answer extracting method according to an aspect of the present invention, a method of first extracting a number of answers set according to the order of reception for answers received from the answerable persons may be applied. Here, the set number may be 5 as an example, and a method in which a questioner records the data in the database 165 through a separate link may be applied to the answers received after the fifth.

On the contrary, the answer received from the respondents with the highest priority is sent to the messenger 200b of the other respondents other than the respondents who provided the answer with the highest priority among the available respondents, and the answer is sent to the highest ranked answer sent to the other respondents. Check the confidence scores that other respondents gave in response to the accuracy of the answers. Here, the confidence score can be applied to give a five-point technique, for example, five points if the answer is very accurate, four points if it is correct, three points for normal, two points for some inaccuracies, and one point for very inaccurate. Subsequently, if the confidence score is greater than or equal to the set allowable reliability, a method of extracting the corresponding answer as an answer to be transmitted to the interrogator messenger 200a may be applied. In addition, if the confidence score is less than the set allowable reliability, the subsequent answer is requested to another answerable person, and the above process is repeated until the confidence score becomes more than the allowable reliability.

After step 380, it is then determined whether the answer extraction is confirmed (step 390).

If it is determined in step 390 that the extraction of the answer is determined, the advertisement corresponding to the extracted answer is loaded (step 400). That is, the advertisement mounting unit 167c in the search robot 160 selects an advertisement having a similar type from the extracted answer and an advertisement stored in the advertisement DB 165d before combining the extracted answer to the questioner and combines the answer.

After step 400, the answer is transmitted to the messenger 200a of the questioner together with the advertisement.

On the other hand, the questioner is provided to select whether or not satisfied with the response received through the messenger 200a through the provided menu. That is, the interrogator receives at least one or more answers from the messenger processing unit 140 through the messenger 200a, and processes the interrogator 200 so as to select an answer suitable for his question.

Accordingly, the server 130 determines whether the questioner has selected an answer (step 420), and if it is determined that the answer has been selected, the server 130 presents a point to the answerer (step 430). In this case, it is preferable that the question value is defined by the questioner. When the questionnaire inputs a question into the messenger processing unit 140 through a messenger while the messenger user interface 210 is connected to each other, the questionnaire determines the point value. The point value to be presented can also be entered. Of course, the point value presented may be defined as a constant value in the question-answer service server.

Then, the messenger processing unit 140 accumulates the point value of the corresponding answerer in the point DB 165c of the search robot by transmitting the defined point value to the search robot 160.

In contrast, in step 420, if the question is not selected as the best answer because the answer is not appropriate for your question, the questioner determines whether an additional question has been selected (step 440) and returns to step 320 if there are additional questions. do.

If the interrogator decides not to ask additional questions, the interrogator's questioning process ends.

Therefore, the questioner enters his own question through a messenger and is provided with a reliable answer to the question in real time.

As described above, the apparatus and method for providing a messenger-based question-answer service according to the present invention can be provided in real time through a messenger with a highly reliable answer from answerable users registered separately for each specialty, and with an answer. Relevant advertisements are also provided, providing more information to the questioner.

Claims (9)

In the messenger-based question-answer service apparatus comprising a messenger installed in a user terminal and configured to transmit a question through the question-answer service server connected through the Internet and the question-answer service server using a question account. When the question-answer service server receives the question content from the messenger using the question account, the question-answer service server is classified in the database according to the specialized field and extracts the answer person in the field corresponding to the question content from among the available answerers. And transmitting the question contents received by the extracted answer enabler's messenger and transmitting the extracted answer to the messenger of the question sender according to the answer extraction method set for the answers received from the answerable messenger's messenger. Messenger-based question-answer service device. The system of claim 1, wherein the question-answer service server comprises: a messenger processor configured to relay data transmission and reception with the messenger; Extracting the answer enabler corresponding to the question content received from the messenger processing unit from the database, processing the question content to be transmitted to the extracted answer enabler through the messenger processing unit, and responding to the answer received from the messenger processing unit And a search robot for extracting an answer according to a set answer extracting method and processing the extracted answer to be transmitted to the messenger of the questioner through the messenger processing unit. The user of claim 1 or 2, wherein the question-answer service server provides a menu to the user terminal to select whether to register as an answer enabler when performing a registration process using a connected user terminal. A messenger-based question-answer service device, which supports setting up a possible answer field when selecting a message, and registers the registered answerable person's information in the database. The method of claim 3, wherein the search robot extracts an advertisement corresponding to the content of the response to the extracted answer to the database, and processes the extracted advertisement and the answer to be sent to the messenger of the questioner through the messenger processor. Messenger-based question-answer service device, characterized in that. According to claim 3, The question-answer service server provides a messenger-based question-answer service, characterized in that for transmitting the number of answers set according to the order of receipt of the answers received from the answerable person to the messenger of the questioner Device. According to claim 3, The question-answer service server sends the answer received the highest priority from the answerable persons to the messenger of the answerable party, the answerable party responds to the best answer sent to the answerable party And confirming the confidence score given by the controller, and if the confidence score is equal to or greater than a set target score, transmitting the answer to the messenger of the questioner. end. Analyzing, by a messenger user registered as a member, a question field about a question content input through a question input window provided in a messenger using a question account and transmitted through the Internet;  I. Extracting answer responders in a field corresponding to the question field among answer responders registered in a database from the database; All. Transmitting the question contents to the extracted messengers of the answerable persons; la. Extracting the answers received from the messenger of the answerable person according to a predetermined extraction method and transmitting the extracted answer to the messenger of the questioner who has transmitted the question contents; and providing a messenger-based question-answer service . 8. The method of claim 7, wherein the step (d) transmits a set number of answers to the messenger of the questioner in response to the received answers. The method of claim 7, wherein the step d D-1. A first checking step of sending the answer received from the answerable persons to the messenger of another answerable person; D-2. Confirming a confidence score given by the other answerable persons in response to the highest priority response transmitted to the other answerable persons; D-3. Transmitting the answer to the interrogator messenger if the confidence score is equal to or greater than a set acceptable reliability; D-4. And if the confidence score is less than the set allowable reliability, requesting another answerable person for a subsequent answer, and returning to step la- 1.

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