KR20030040273A - Method and system for matching questioner and answerer - Google Patents

Abstract

PURPOSE: A method and a system for matching a questioner with an answerer are provided to enable the questioner to transfer a question to a user considered as a good answerer for the question, and to search the user considered as the good answerer. CONSTITUTION: The questioners and the answerers are connected to a knowledge sharing system(208) through the Internet(203) by using the user terminals(201,202). The knowledge sharing system(208) includes a knowledge database(204), a knowledge providing system(205), a questioner-answerer matching system(206) and an expert field database(207). The knowledge database(204) stores the questions and the answers of the questions, and stores a questioner ID related to the question and an answerer ID related to the answer. The knowledge providing system(205) offers a tool to register the question of a user and the answer of other users for the question, and includes an evaluation tool for the registered question and answer. The expert field database(207) stores an expert field of each user. The questioner-answerer matching system(206) provides the question to the user included in the expert field of the question.

Description

Interpreter Matching Method and System {METHOD AND SYSTEM FOR MATCHING QUESTIONER AND ANSWERER}

The present invention relates to a knowledge sharing system in which another user provides an answer to the question when the questioner registers a question using the Internet. More specifically, the present invention provides the question to a user who knows well about the field to which the question belongs. Interrogator matching system.

If you have any questions, you can address these questions by asking others about them. However, because of the limited number of people who can ask questions offline, it was often difficult to get a proper answer. Due to these problems, a knowledge sharing system that enables other users to answer a user's question using the Internet is becoming very popular.

1 is a diagram illustrating a network connection of a knowledge sharing system according to the prior art. According to the prior art, a user who has a certain question (questioner, knowledge requester) accesses the knowledge sharing system 106 through the Internet 103 using his or her user terminal 101. Then, by searching the knowledge database 104 by entering keywords related to his question, it is checked whether a question similar to his question or an answer associated with his question is already registered in the knowledge database 104. If the questioner does not get a proper answer to his or her question through the search, he or she registers his or her question in the knowledge sharing system 106. In addition, the questioner may register his or her question in the knowledge sharing system 106 without performing the above search.

Another user (answerer, knowledge provider) uses his user terminal 102 to connect to the knowledge sharing system 106 via the Internet 103. The answerer uses knowledge sharing system 106 to search or browse for registered questions. If the answerer finds a question that he or she can answer, the answerer registers an answer to the question. Later, when the questioner reconnects to the knowledge sharing system 106 and searches for his question, he or she can see the answer to his question. In the prior art, the questioner selects a satisfactory answer among a plurality of answers to his question, and induces a certain reward such as paying a cyber point to the answerer of the selected answer, thereby inducing the answer of the answerer.

However, according to this prior art, there is a problem that the questioner can not specify the answerer who can answer the appropriate question. For example, "A" who has specialized knowledge about "Opera" sometimes answers the question when he connects to the knowledge sharing system and finds a question related to "Opera". Then, I register a question related to this "opera". If you register a question related to "opera" in a category related to "opera", you may find "a" in a category related to "opera", but if you have a lot of questions, In some cases, "A" may not find the question, and if "A" does not intentionally connect to the knowledge sharing system, "A" may not be informed of the existence of the question.

In addition, the questioner wants to convey his or her question to a user who is thought to know well about his question, but according to the prior art, there is no way to search for a user who is thought to know well about his question. .

Respondents who know well about the specific field of expertise also had a problem in that they had to find their own question by searching the knowledge sharing system for a corresponding question.

SUMMARY OF THE INVENTION The present invention has been made to improve the prior art as described above, and an object thereof is to provide a method and apparatus for matching a questioner and an answerer with each other.

Still another object of the present invention is to provide an interrogator answering method and apparatus capable of delivering a question to a user who is expected to be able to answer a question well.

It is yet another object of the present invention to provide a method and apparatus that allows a questioner to search for a user who is believed to be able to answer his or her question well.

Still another object of the present invention is to provide a knowledge sharing system in which a user can convey a lot of questions in a field that he knows well, so that the user does not need to search for a question in a field he knows well.

1 shows a network connection of a knowledge sharing system according to the prior art;

2 illustrates a knowledge sharing system including an interrogator answering system matching system in accordance with the present invention.

3 illustrates a specialty database in accordance with the present invention.

4 is a flowchart illustrating a procedure of obtaining an answer to a question using an interrogator answering machine matching system according to the present invention.

5 is a diagram illustrating a screen for a user inputting his or her specialty using a knowledge sharing system according to the present invention.

6 is a specialized field keyword database in accordance with the present invention.

7 is a diagram illustrating a screen for a questioner inputting his or her question using the knowledge sharing system according to the present invention.

8 is a flowchart illustrating a procedure for determining a specialty associated with the question from a question input from an interrogator using the knowledge sharing system according to the present invention.

FIG. 9 is a flowchart illustrating a sequence in which a knowledge sharing system according to the present invention searches for a user associated with a question of a questioner, provides the questioner, and selects a user from among the searched users to provide a question.

FIG. 10 illustrates a screen for a questioner using a knowledge sharing system according to the present invention to input keywords associated with a specific specialty to retrieve information about users associated with the specialty.

11 is a diagram illustrating a screen for providing a question asked to a specific user to the user in the knowledge sharing system according to the present invention.

12 is a block diagram illustrating a configuration of a knowledge sharing system including an interrogator answering machine matching system according to the present invention.

13 is an internal block diagram of a general purpose computer system that may be employed to construct an interrogator answering machine matching system, knowledge sharing system, and the like, in accordance with the present invention.

<Explanation of symbols for the main parts of the drawings>

101, 102, 201, 202: user terminal

106, 208, 1200: Knowledge Sharing System

104, 204: Knowledge database

105, 205: Knowledge provision system

206: Question Searcher Matching System

207: Specialty Database

1201: Questioner terminal

1202: Answerer terminal

1203: Specialized Keywords Database

1204: Specialty Database

1205: Question input unit

1206: Specialty Decision Unit

1207: Question provider

1208: answer provider

1209: Expert Determination

1210: answer input unit

In order to achieve the above object and to solve the problems of the prior art, the present invention is to determine the specialty associated with the first user, maintaining the determined specialty in the specialty database in association with the user identifier of the first user Receiving a question from a second user, determining a specialty associated with the question, and providing the question to a user associated with the specialty that matches the determined specialty using the specialty database. Provides a questionnaire answerer matching method including a.

According to another aspect of the present invention, a specialty database for storing a user identifier corresponding to a user and a specialty associated with the user, a question input unit for receiving a question from a second user, a question for determining a specialty associated with the question An interrogator answering system is provided that includes a specialty determiner and a question provider that provides the question to a user associated with the specialty that matches the determined specialty using the specialty database.

Hereinafter, with reference to the accompanying drawings will be described an embodiment of the present invention;

2 is a diagram illustrating a knowledge sharing system including an interrogator answering machine matching system according to the present invention.

The interrogator or answerers use the user terminals 201 and 202 to access the knowledge sharing system 208 which is connected to the user terminals 201 and 202 through the Internet 203. The knowledge sharing system 208 includes a knowledge database 204, a knowledge providing system 205, an interrogator searcher matching system 206, and a specialty database 207.

Knowledge database 204 stores questions and answers to those questions. The knowledge database 204 also stores the questioner identifier of the questioner associated with the question and the answerer identifier of the answerer associated with the answer. In addition, information about the specialty associated with the questions and answers is also stored.

The knowledge provision system 205 provides a means for registering a user's question and registering other users' answers to the question. Knowledge provision system 205 may include some means of evaluating registered questions and answers.

The specialty database 207 stores the user's specialty for each user. The interrogator answerer matching system 206 provides the question to a user in the specialty to which the question of the interrogator belongs using the specialty database 207.

3 illustrates a specialty database in accordance with the present invention.

The specialty database according to the present invention is a database that maintains a user and a specialty associated with the user. The specialized field database of FIG. 3 (a) shows the structure of data centered on the specialized field, and FIG. 3 (b) shows the structure of data centered on the user. Referring to FIG. 3 (a), a user who specializes in the field of "living law" includes a user having a user ID of "Kildong" and a user having a user ID of "Zeus". Referring to FIG. 3 (b), a user having a user ID of "Kildong" has "life law", "coffee" and "portal, community" as specialty fields.

A point item is a measure of the degree of expertise of a user in a particular area of expertise. The point item may be calculated based on various criteria. For example, an administrator of the knowledge sharing system may input a point for each specialized field associated with the user by referring to additional information related to the user.

According to another embodiment of the invention, the point is the number of times a user answered a question associated with the specialty. For example, if a user "Kildong" answered 20 times to a question in the field of "living law", the user's point is 20.

According to another embodiment of the invention, the point is the number of times the user has answered the question associated with the specialty by the questioner of the answer. For example, if a user "Kildong" answered 20 times to a question in the field of "living law" and five of the answers were adopted by the questioner, the user's point is five.

According to another embodiment of the present invention, the point is the ratio of the number of answer adoptions to the number of answers the user has answered the question associated with the specialty. For example, if a user "Kildong" answered 20 times to a question in the field of "living law" and five of the answers were adopted by the questioner, the user's point is 0.25.

According to another embodiment of the invention, the point is the number of times the user has asked a question associated with the specialty.

According to another embodiment of the present invention, the point is determined based on at least one of the number of answers, the number of adopting answers, the rate of adopting answers, the number of questions, and the expertise points input by the service manager of the knowledge sharing system. According to another embodiment of the present invention, an element contemplated in determining the point is associated with expertise in a certain field with respect to questions and answers, which can be seen by those of ordinary skill in the art. Elements may also be included.

When the points are calculated based on the plurality of pieces of information, the points may be calculated by giving weights to the plurality of pieces of information, respectively. For example, if the point is determined by the answer adoption rate and the number of questions, and the weight for the answer adoption rate is 100 and the weight for the number of questions is 0.1, the user with the answer adoption rate of 0.2 for a predetermined field and the number of questions is 15. The point for this field of is 21.5.

4 is a flowchart illustrating a procedure of obtaining an answer to a question using an interrogator answering machine matching system according to the present invention.

In step 401 the user (answerer) logs into the knowledge sharing system.

In step 402 the user enters a specialty he / she thinks he is familiar with. The present invention stores a specialty entered by the user in a specialty database in association with the user identifier of the user. According to another embodiment of the present invention, a specialty field in which points corresponding to one or more specialty fields associated with a user are maintained in a point database, and the points for each specialty field maintained in the point database in association with the user are more than a predetermined point. Determine as the specialty associated with the user. Regarding the point, reference may be made to the foregoing description in relation to FIG. 3.

Hereinafter, with reference to FIGS. 5 and 6, a method of inputting a specialized field by the user will be described, and then the operation after step 403 will be described.

5 is a diagram illustrating a screen in which a user using a knowledge sharing system according to the present invention inputs his or her specialty. The user can click on the "Find Directory" link 501 to search the field that he or she knows well. When the user clicks on the "locate directory" link 501, a screen for entering a specific keyword is provided to the user. Enter a keyword that the user thinks to be relevant to his or her specialty. Then, the questioner answerer matching system according to the present invention searches the user's specialty using a specialty keyword database. The specialty input window 502 is a window for displaying a specialty selected by the user. The specialty input window 503 has not yet been input by the user. When the user clicks the confirmation button 504, the information about the specialty selected by the user is transferred to the questioner answerer matching system via the Internet.

6 is a diagram illustrating a specialized field keyword database according to the present invention.

As shown in FIG. 6, the specialty field keyword database 600 stores a specialty field and keywords corresponding to the specialty field. For example, keywords such as "divorce" and "rental" are keywords corresponding to a specialized field of "living law."

Thus, when the user inputs "rental" as a keyword related to his / her specialty, the questioner answerer matching system provides the user with "life law" in the specialty related to the keyword. When the user makes a selection for a specialty called "living law," the selected specialty is stored in the specialty database as the specialty of the user. The specialty database is a database that stores user-specific specialty fields as shown in FIG. 3.

According to another embodiment of the present invention, the specialty entered by the user is directly stored in the specialty database in association with the user identifier. For example, if the user inputs "lease" as his / her specialty, the user "lease" is stored in the specialty database with the user's specialty.

According to another embodiment of the present invention, specializations are organized in a hierarchical structure. In this embodiment, when the user has a point for a specific specialty more than a certain value, the specialty that is higher than the specific specialty is also recognized as the specialty of the user. For example, if a user has more than a certain point related to the field of "rental" and the upper specialty of the "rental" is "living law", the "living law" is included in the specialty of the user. do.

According to another embodiment of the present invention, the recognized specialty of the user among a plurality of specialty fields associated with a user further includes a field indicating that the specialty of the user is included, so that the specialty of each user can be easily identified. You can judge.

4, in step 403, the knowledge sharing system receives a question from another user (questioner).

7 is a diagram illustrating a screen for a questioner inputting his or her question using the knowledge sharing system according to the present invention. The questioner inputs the title of the question in the question title window 701, and inputs the content of the question in the question content window 702. According to another embodiment of the present invention, a question input window for directly inputting a question is provided without separately distinguishing a question title window. The "select directory" link 703 is a link for the interrogator to enter the specialty associated with the question. Determination of the area of expertise associated with the question is described in detail later with respect to step 404. The "question period" button 704 is a period in which an answer to the question can be input. After the question period has passed, no one else can enter an answer to the question. The “dial a hole” button 705 relates to a point to be rewarded to the answerer of the answer selected by the questioner among the answers to the question. The point may be real money or a cyber point that can only be exchanged on the cyber. When the interrogator clicks on the "OK" button 706, the question is communicated to the knowledge sharing system via the Internet.

In step 404, the knowledge sharing system determines the area of expertise associated with the received question.

An embodiment related to this will be described with reference to FIG. 8.

In step 801 the knowledge sharing system maintains a specialization keyword database. The specialty keyword database is a database that maintains a specialty and keywords associated with the specialty.

Step 802 is the same step as step 403 and is shown again in FIG. 8 for convenience of description.

In step 803 the knowledge sharing system stems the received question. Morphological analysis means analyzing sentences by morpheme. For example, if a question is entered, "What is the difference between advanced and general in coffee vending machines?", The sentence is "coffee vending machine", "in", "advanced", "and", "general", "of" , "Difference", "is", and "?"

In step 804, keywords are extracted from the morphemes. Keywords are selected around nouns and the like. In the above, "coffee machine", "advanced", "general" and "difference" are extracted as keywords. According to another embodiment of the present invention, another general keyword extraction method may be employed, and this general keyword extraction method is general and thus will not be described in detail herein.

In step 805, the specialty keyword database is used to identify the specialty associated with the extracted keyword. For example, if "coffee" is stored in the specialty keyword database as the specialty associated with "coffee vending machine", then "coffee" is identified as the specialty associated with the question.

According to another embodiment of the present invention, when there are a plurality of specialty fields stored in the specialty field keyword database associated with the extracted keyword, the specialty field associated with the keyword is determined according to a predetermined criterion. The association degree is stored in the specialization keyword database for the specialty and the pair of keywords stored in the specialty keyword database, and when the keyword is extracted, a predetermined number of specialty areas are selected in the order of high relevance. Can be.

Step 806 provides the identified expertise to the interrogator. The interrogator identifies the provided specialization in step 807 and enters a selection for the provided specialty. For example, if a plurality of specializations have been identified as a specialty associated with the question of the interrogator, the plurality of specializations are provided to the interrogator, and the interrogator is considered to be the closest to his or her own question among the plurality of specializations. Select and enter your specialty. The knowledge sharing system then determines the specialty in which the selection is entered as the specialty associated with the question. According to the present embodiment, the knowledge sharing system identifies the specialty associated with the question, and again confirms with the questioner, thereby making the selection of the specialty associated with the question accurate and at the same time the questioner comfortably associated with the question. There is an advantage to choose.

According to another embodiment of the present invention, the specialty identified in step 805 is determined as the specialty associated with the question as it is, and the questioner, such as steps 806 and 807, makes a separate choice about the specialty. Do not take steps to take input. According to the present embodiment, since the knowledge sharing system can determine the specialty associated with the question even by simply inputting the question, the specialty related to the question is transparently determined to the questioner.

According to another embodiment of the present invention, the step of determining the specialty (404) receives a specialty related to the question from the questioner, and determines the input specialty as the specialty related to the question. The questioner can use the category to search for a specialty related to the question, or can enter a specialty that he / she thinks is associated with the question in the specialty input window. According to the present embodiment, there is a disadvantage in that a specialty associated with a question may be input incorrectly, but an interface may be simplified by a user directly inputting a specialty associated with a question.

4, in step 405 the knowledge sharing system uses the specialty database to provide the question to a user associated with the specialty that matches the specialty determined that the question is related.

Referring to Figure 9 will be described in detail the performance of the step 405 according to an embodiment of the present invention.

Maintain a database of expertise in step 901. The specialty database is a database that maintains user-specific specialties.

In step 902, a specialty database is used to retrieve a user associated with a specialty that matches the specialty of the question. For example, referring to the specialty database of FIG. 3 (a), if the specialty associated with the questioner's question is "living law", the users searched in association with the specialty are identified as "Kildong" and "Zeus". Users with

In step 903 information about the retrieved user is provided to the interrogator. In step 904 the interrogator selects a user from among the searched users who will provide a question. Steps 903 and 904 are described with reference to FIG.

FIG. 10 is a screen illustrating a searcher using a knowledge sharing system according to the present invention inputting keywords associated with a specific specialty to search for information on users associated with the specialty.

The question 1001 is a question entered by the questioner. The specialty input window 1002 is a window for inputting a specialty associated with the question. The questioner enters a specialty that he / she thinks is related to his or her question 1001 in the specialty input window 1002. In this embodiment, the interrogator enters "coffee" and clicks the confirm button 1003.

The knowledge sharing system then searches for users associated with the area of expertise of the question and displays them in the expert display window 1004. In the present embodiment, not only the case in which the inputted specialty is completely matched, but also the case in which there is some relation (including a case of partial match) is displayed in the expert display window 1004. The quality text transmits its question to the users by selecting some of the users displayed in the expert display window 1004 and clicking the "Send Question to Selected ID" button 1005. According to the present embodiment, there is an advantage that the questioner can select a user to forward his or her question.

In addition, when displaying the user for each specialty in the expert display window 1004, by providing not only the user identifier of the user associated with the specialty, but also a certain point of the specialty for each user and the adoption rate of the answer. This allows the user to refer to this additional information in selecting a user to provide a question. For this embodiment, a point database for maintaining a user's specialty points according to predetermined point calculation criteria in association with the user is required. It may be configured by combining a specialty database and a point database. 3 (a) and 3 (b) show a case in which a specialty database and a point database are combined. By displaying the additional information as described above, the user can select a person who is thought to be able to answer his question more easily.

In addition, in FIG. 10, the user is sorted and displayed in the order of points (inner hole), but is displayed by sorting in descending order or the like based on another measure (for example, answer adoption rate). Since this scale can be seen as representing the degree of knowledge of the user's specialty to some extent, the questioner can refer to this scale and convey his or her question to a person with a high level of knowledge in the specialty associated with the question. According to another embodiment of the present invention, the sorting criteria is selected by the user.

According to another embodiment of the present invention, the point associated with the user-specific specialty is the number of answers that is the number of times the user has answered a question associated with the specialty, and the user has a question related to the specialty. The number of answers adopted, the number of times an answer was adopted by the questioner of the answer, the rate of answer adoption, which is the ratio of the number of answers adopted to the number of answers, the expertise points input for the user's specialty by the service manager, and It is determined based on at least one or more of the number of questions that the user has asked a question associated with the specialty. That is, one of the above measures may be used as it is, or one or more measures may be used in combination. It is also possible to use measures generated by combining one or more measures.

According to another embodiment of the present invention, the step 405 of transmitting the question of the questioner to other users includes: delivering the question to a predetermined number of users randomly extracted among the users searched in association with the question. Is performed in the form. According to this embodiment, questions about a particular area of specialization are prevented from being focused on a particular person, and the question is distributed evenly among a plurality of users associated with the area of interest.

According to another embodiment of the present invention, the method includes maintaining a user's specialty point according to a predetermined point calculation criterion in a point database in association with the user, and transmitting a question of a questioner to other users. 405 further includes the following steps. That is, step 405 extracts a predetermined number of users in the order of points of the determined specialty of the searched user by referring to the point database, and provides the question to the selected user. According to the present invention, even if the user does not specify the questioner separately, since the knowledge sharing system automatically provides the question to the user of the specialized field to which the question belongs, there is an advantage that the user does not need to specify the user to forward the question separately. .

Returning to FIG. 4 again, at step 406 the answerer enters an answer to the question provided to him. 11 is a diagram illustrating a screen for providing a question asked to a specific user to the user in the knowledge sharing system according to the present invention. The user "Kildong" is a user who specializes in plastic models, coffee, wine, and the like. When the user accesses the knowledge sharing system, the question transmitted to the user is displayed as shown in FIG. The "ID" field indicates the user identifier of the questioner who asked the question, and the specialty indicates the specialty associated with the question. The date and time is the date and time when the question was provided, and the inner space is a predetermined point provided by the questioner for the question. The user selects a question to be answered by the user, creates an answer, and inputs it into the knowledge sharing system 208.

According to another embodiment of the present invention, the interrogator inputs a reward point associated with the question along with the question input. A compensation point is a point provided for all or some of the answerers to the question and may be a virtual unit or a real world currency unit. If the users set only the questions provided with a certain reward point related to their specialty to be delivered to them, the knowledge sharing system is provided to the reward point provided in connection with the question even if the user in the specialty associated with the input question Only when is greater than or equal to the set reward point to deliver to the user. According to the present invention, the user can prevent the answers related to his / her specialty from being indiscriminately transmitted, and can receive only the questions given a predetermined reward.

According to another embodiment of the invention, the questions are sent by e-mail using an e-mail account associated with the user to which the question is to be sent, or transmitted via text message to a wireless terminal associated with the user. According to the present embodiment, even if the answerer does not access the knowledge sharing system, the knowledge sharing system may notify the answerer of the question or the arrival of the question.

In step 407 the entered answer is passed to the questioner. In step 408 the questioner selects one or more of the answers to his question. The knowledge sharing system receives the selection and reflects it on the answerer's point.

12 is a block diagram illustrating a configuration of a knowledge sharing system including an interrogator answering machine matching system according to the present invention.

The knowledge sharing system 1200 according to the present invention is connected to the interrogator terminal 1201 and the answerer terminal 1202 through the Internet. The knowledge sharing system 1200 includes a specialty keyword database 1203, a specialty database 1204, a question inputter 1205, a specialty determiner 1206, a question provider 1207, an answer provider 1208, The expert decision unit 1209 and the answer input unit 1210 are included.

The question input unit 1205 is a component that receives a question from a questioner. The question input unit 1205 transfers the question input from the questioner terminal 1201 to the specialty field determination unit 1206. The specialized field determination unit 1206 extracts a keyword by stemming the question, and determines a specialized field that matches the keyword by using the specialized field keyword database 1203. The specialty determination unit 1206 delivers the determined specialty in association with the input question to the expert determination unit 1209. The expert decision unit 1209 determines an expert belonging to the input specialty by referring to the specialty database 1204. The expert decision unit 1209 delivers the selected expert to the question provider 1207, and the question provider 1207 provides the question to the selected expert. The answerer inputs an answer to the question using the answerer terminal 1202, and the answer is input to the answer input unit 1210. The answer entered in the answer input unit 1210 is provided to the questioner through the answer providing unit 1208.

In the present invention, the questioner and the answerer are only classified according to the form of using the knowledge sharing system according to the present invention, and the specific user is not fixed as the questioner or the answerer. That is, a user may be a questioner or an answerer while using the knowledge sharing system.

In addition, within the scope of the technical idea of the present invention, the present invention may be applied to a match between a knowledge requester requesting knowledge and a knowledge provider providing knowledge. It is obvious.

Embodiments of the invention also include computer readable media containing program instructions for performing various computer-implemented operations. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. The medium or program instructions may be those specially designed and constructed for the purposes of the present invention, or they may be of the kind well-known and available to those having skill in the computer software arts. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tape, optical media such as CD-ROMs, DVDs, and magnetic disks, such as floppy disks. Magneto-optical media, and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. The medium may be a transmission medium such as an optical or metal wire, a waveguide, or the like including a carrier wave for transmitting a signal specifying a program command, a data structure, or the like. Examples of program instructions include not only machine code generated by a compiler, but also high-level language code that can be executed by a computer using an interpreter or the like.

13 is an internal block diagram of a general purpose computer system that may be employed to construct an interrogator answering machine matching system, knowledge sharing system, and the like, in accordance with the present invention.

Computer system 1300 includes one or more processors 1301 connected to a main memory including random access memory (RAM) 1302 and read only memory (ROM) 1303. The processor 1301 is also called a central processing unit (CPU). As is well known in the art, the ROM 1303 serves to transfer data and instructions to the CPU unidirectionally, and the RAM 1302 typically transfers data and instructions bidirectionally. Used to. RAM 1302 and ROM 1303 may include any suitable form of computer readable media. Mass storage 1304 is bidirectionally coupled to processor 1301 to provide additional data storage capability and may be any of the computer readable recording media described above. The mass storage device 1304 is used to store programs, data, and the like, and is a secondary memory device such as a hard disk which is generally slower than the main memory device. Certain mass storage devices, such as CD ROM 1306, may also be used. The processor 1301 may include one or more input / output interfaces such as video monitors, trackballs, mice, keyboards, microphones, touchscreen displays, card readers, magnetic or paper tape readers, voice or handwriting readers, joysticks, or other known computer input / output devices. 1305. Finally, the processor 1301 may be connected to a wired or wireless communication network through the network interface 1307. Through this network connection, the procedure of the method described above can be performed. The apparatus and tools described above are well known to those skilled in the computer hardware and software arts.

The hardware device described above may be configured to operate as one or more software modules to perform the operations of the present invention.

According to the present invention, a method and apparatus for matching a questioner and an answerer with each other are provided. In addition, according to the present invention, the questioner can deliver the question to the user who is thought to be able to answer the question well, by efficiently matching the questioner and the answerer, so that the answer to the question is made efficiently .

According to the present invention, there is also provided a method and apparatus that allows a questioner to search for a user who is thought to be able to answer his or her question well.

In addition, according to the present invention, the user is provided with a lot of questions in the field that he knows well, so that the user is provided with a knowledge sharing system that does not need to deliberately search for questions in the field that he knows well.

As described above, the present invention has been described by way of limited embodiments and drawings, but the present invention is not limited to the above-described embodiments, which can be variously modified and modified by those skilled in the art to which the present invention pertains. Modifications are possible. Accordingly, the spirit of the present invention should be understood only by the claims set forth below, and all equivalent or equivalent modifications thereof will belong to the scope of the present invention.

Claims (20)

Determining a specialty associated with the first user; Maintaining the determined specialty in the specialty database in association with the user identifier of the first user; Receiving a question from a second user; Determining a specialty associated with the question; And Providing the question to a user associated with the specialty that matches the determined specialty using the specialty database. Questioner answerer matching method comprising a. The method of claim 1, Determining a specialty associated with the first user may include: Receiving a specialty associated with the first user from the first user; And Determining the input specialty as a specialty associated with the first user Questioner answerer matching method comprising a. The method of claim 1, Determining a specialty associated with the first user may include: Maintaining a point in a point database corresponding to one or more specialties associated with the first user; And Determining a specialty associated with the first user as a specialty associated with the first user, wherein the specialty associated with the first user is more than a predetermined point for each specialty maintained in the point database Questioner answerer matching method comprising a. The method of claim 1, Determining the specialty associated with the question, Receiving a specialty related to the question from the first user; And Determining the input specialty as a specialty related to the question Questioner answerer matching method comprising a. The method of claim 1, Determining the specialty associated with the question, Maintaining a specialty and one or more keywords associated with the specialty in the specialty keyword database; Stemming the question to extract keywords; Identifying a specialty associated with the extracted keyword using the specialty keyword database; And Determining the identified specialty as a specialty associated with the question Questioner answerer matching method comprising a. The method of claim 1, Determining the specialty associated with the question, Maintaining a specialty and one or more keywords associated with the specialty in the specialty keyword database; Stemming the question to extract keywords; Identifying a specialty associated with the extracted keyword using the specialty keyword database; Providing the identified specialty to the first user; Receiving a selection for the provided specialty from the first user; And Determining the specialized field in which the selection is input as the specialized field related to the question Questioner answerer matching method comprising a. The method according to claim 5 or 6, Identifying the specialty associated with the extracted keyword, Determining a specialty field associated with the keyword according to a predetermined criterion when there are a plurality of specialty fields stored in the specialty field keyword database associated with the extracted keyword; Questioner answerer matching method comprising a. The method of claim 7, wherein Maintaining in the specialization keyword database, Maintaining an association degree between the specialty and the keyword maintained in the specialty keyword database; Including, Determining the specialty associated with the keyword according to the predetermined criteria, Determining a predetermined number of specialties as the specialty associated with the keyword in the order of high relevance based on the relevance. Questioner answerer matching method comprising a. The method of claim 1, Providing the question to the user, And sending the e-mail to an e-mail account associated with the user or providing the e-mail to a wireless terminal associated with the user through a text message. The method of claim 1, Receiving an input of a reward point associated with the question from the second user More, Providing the question to the user, Providing the question to the user if the reward point is above a predetermined reward point associated with the user Questioner answerer matching method comprising a. The method of claim 1, Providing the question to the user, Searching for a user associated with the specialty that matches the determined specialty using the specialty database; And Providing the question to a user selected according to a predetermined expert decision criterion among the searched users. Questioner answerer matching method comprising a. The method of claim 11, Providing the question to a user selected according to the predetermined expert decision criteria, Extracting a predetermined number of users randomly from the searched users; And Providing the question to the selected user Questioner answerer matching method comprising a. The method of claim 11, Maintaining a user's specialty point according to a predetermined point calculation criterion in a point database in association with the user More, Providing the question to a user selected according to the predetermined expert decision criteria, Extracting a predetermined number of users in the order of points of the determined specialty of the searched user by referring to the point database; Providing the question to the selected user Questioner answerer matching method comprising a. The method of claim 11, Providing the question to a user selected according to the predetermined expert decision criteria, Providing the second user with information about the retrieved user; Receiving a selection of a user to provide a question among the searched users from the second user; And Providing the question to the selected user Questioner answerer matching method comprising a. The method of claim 14, Maintaining a user's specialty point according to a predetermined point calculation criterion in a point database in association with the user More, Providing information about the searched user to the second user, Providing the second user in association with the user a point of the determined specialty of the retrieved user with reference to the point database Questioner answerer matching method comprising a. The method of claim 15, Providing the second user with a point in the determined specialty of the retrieved user in association with the user, Providing the second user in association with the user in descending order of the determined expertise of the retrieved user Questioner answerer matching method comprising a. The method according to any one of claims 3 and 13 to 16, Points for each professional field of the user according to the predetermined criteria are An answer number that is the number of times the user answered a question associated with the specialty; An answer adoption number, wherein the answer the user answered to a question associated with the specialty was the number of times the question was adopted by the questioner of the answer; An answer adoption rate that is a ratio of the answer adoption number to the answer number; Expertise points entered by the service manager for the user's specialty; And The number of questions the number of times the user asked a question associated with the specialty Interrogator answering method is determined based on at least one of the. The method according to any one of claims 1 to 6 and 8 to 16, Receiving an answer to a question provided to the first user from the first user; Providing the input answer to the second user; And Receiving a selection from among the answers provided by the second user; Interrogator matching method further comprises a A computer-readable recording medium having recorded thereon a program for executing the method of any one of claims 1 to 6 and 8 to 16. A specialty database that stores a user identifier corresponding to a user and a specialty associated with the user; A question input unit to receive a question from a second user; A question specialization determiner that determines a specialty associated with the question; A question provider for providing the question to a user associated with a specialty that matches the determined specialty using the specialty database. Questioner answerer matching system comprising a.